Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
Operating Instructions Hardware Guide Guide to the Printer Setting Up Connecting the Printer Configuration Installing the Printer Driver Paper and Other Media Replacing Consumables Cleaning and Adjusting the Printer Troubleshooting Removing Misfed Paper Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information before using the machine.
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Trademarks Microsoft, Windows and Windows NT are registered trademarks of Microsoft Corporation in the United States and/or other countries. ® ® ® ® Adobe , PostScript , Acrobat , PageMaker and Adobe Type Manager are registered trademarks of Adobe Systems Incorporated. ®...
TABLE OF CONTENTS Positions of WARNING and CAUTION labels....................4 Manuals for This Printer............................6 How to Read This Manual..........................7 Symbols................................7 Names of Major Options..........................7 Description for the Specified Model.........................9 1. Guide to the Printer Exterior: Front View............................11 Exterior: Rear View............................12 Inside.................................13 Control Panel..............................14 Options................................16 External Options............................16...
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Setting the Ethernet Speed..........................44 IEEE 802.11b (Wireless LAN) Configuration....................47 Setting SSID..............................49 Setting a WEP key............................50 5. Installing the Printer Driver Quick Install..............................53 Install the Operating Instructions........................55 6. Paper and Other Media Paper and Other Media Supported by This Printer..................57 Paper Recommendations..........................59 Loading Paper..............................59 Storing Paper..............................59 Types of Paper and Other Media......................59...
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When the Machine does Not Print.......................106 Checking the port connection........................107 Other Printing Problems..........................108 Additional Troubleshooting...........................113 Pausing Print When Using Finisher.......................115 Removing Jammed Staples...........................116 Finisher SR841............................116 Finisher SR4000............................118 Finisher SR4000 (Saddle Stitch)......................120 Removing Staple Waste..........................123 Removing Punch Waste..........................124 Finisher SR841............................124 Finisher SR4000............................125 10.
Positions of WARNING and CAUTION labels This machine has labels for WARNING and CAUTION at the positions shown below. For safety, please follow the instructions and handle the machine as indicated. AST006S...
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AST007S 1. The inside of this printer becomes very hot. Do not touch parts with this label (indicating a hot surface). Touching these parts will result in burns. 2. Do not touch this section of the machine. It could cause injury. 3.
Manuals for This Printer For particular functions, see the relevant parts of the manual. Safety Information Provides information on safe usage of this machine. To avoid injury and prevent damage to the machine, be sure to read this. Hardware Guide (This manual) Contains information about paper and procedures such as installing options, replacing consumables, responding to error messages, and resolving jams.
How to Read This Manual Symbols The following set of symbols is used in this manual. This symbol indicates a potentially hazardous situation that might result in death or serious injury when you misuse the machine without following the instructions under this symbol. Be sure to read the instructions, all of which are described in the Safety Information section.
Description for the Specified Model In this manual, the following items explain about the printer for the specified models: This explains about the 220 - 240 V model printer. Read if you purchase this model. This explains about the 120 V model printer. Read if you purchase this model.
1. Guide to the Printer Exterior: Front View AST001S 1. Call- light Notifies you of errors during printing, such as paper jam and out of paper. 2. External Tray (optional) Printed paper is delivered here. 3. Power Switch Switches the power of the printer to On or Stand by mode. 4.
1. Guide to the Printer Exterior: Rear View AST002S 1. Ethernet Port Use a network interface cable to connect the printer to the network. 2. USB port Use a USB cable to connect the printer to the host computer. 3. Ventilation Prevents overheating.
Inside Inside AST003S 1. Fusing Unit Fuses the image onto paper. When "Replace Fusing Unit" message appears on the panel display, replace the fusing unit. For details about replacing this unit, contact your sales or service representative. 2. Toner When "Add toner" message appears on the display panel, replace a toner bottle. 3.
1. Guide to the Printer Control Panel AST004S 1. Display Shows the current status of the printer and error messages. 2. [Job Reset] key When the printer is online, press this key to cancel any ongoing print jobs. 3. Online Indicator/[Online] key Indicates whether this machine is online or offline.
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Control Panel Press this key to return to the previous condition on the display. 10. [ Enter] key Press this key to confirm or apply settings to proceed to the subsequent steps. 11. [ ] [ ] keys Press these keys to increase or decrease displayed values when making settings. Keep pressed to quicken scrolling, and increase or decrease values displayed in increments of 10.
1. Guide to the Printer Options This section introduces the names and functions of main optional parts. External Options This section provides explanations about external options. AST005S 1. Output Jogger Attached to the Finisher SR4000 to tidy the printout. 2. Output Jogger Attached to the Finisher SR841 to tidy the printout.
Options 8. Interposer Inserts cover or slip sheets into the printed. 9. A3/11" × 17" tray unit You can load A3 or 11" × 17" paper in tray 1 using this unit. 10. LCT Connection Unit Connect the LCT to the printer. Internal Options This section provides explanations about internal options.
2. Setting Up Where to Put the Printer • Confirm the wall outlet is near the machine and freely accessible, so that in the event of emergency, it can be unplugged easily. • Only connect the machine to the power source described in the manual. •...
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2. Setting Up A: 10 cm (4 inches) or more B: 5 cm (2 inches) or more C: 4 cm (1.6 inches) or more D: 70 cm (27.6 inches) or more • Permissible and recommended temperature and humidity ranges are as follows: AST101S AST102S •...
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Where to Put the Printer • frequent strong vibration • EMF from nearby electronic equipment...
2. Setting Up Installing the Toner bottle • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. • Keep toner (used or unused) and toner containers out of reach of children. •...
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Installing the Toner bottle Take the new toner bottle from the box. AST103S Hold the bottle horizontally, and then shake it five or six times without removing the outer cap. AST104S Remove the outer cap. AST105S Pull the lever out toward you, until it is at 90°.
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2. Setting Up AST106S Insert the toner bottle. Push it in until the green lever clicks. AST107S Return the lever under the toner bottle to its original position. AST108S Close the front cover of the machine. • Our products are engineered to meet the highest standards of quality and functionality. When pur- chasing expendable supplies, we recommend using only those provided by an authorized dealer.
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Installing the Toner bottle • Toner bottles are not covered by warranty. However, if there is problem, contact the store where they were purchased. • If the toner bottle does not click into position, pull it slightly back toward you, rotate it 10-20° to the right, and then re-insert it.
2. Setting Up Loading Paper Loading paper into the paper trays. Loading Paper into Tray 1 (Tandem Tray) The following procedure explains loading paper into Tray 1. The paper trays are set by the manufacturer to accommodate the following types of paper: Default settings Tray 1: A4 Tray 1: 11 ×...
Loading Paper ANS052S • Left half of the tray pulled out ANS053S Carefully push the paper tray fully in. • You can load paper even while printing from Tray 1. You can pull out the left half of the tray while printing.
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2. Setting Up ANS054S Square the paper, and then load it print side down. ANS055S Carefully push the paper tray fully in. • The tray can hold up to 550 sheets.
Turning the Power On Turning the Power On • Plug and unplug the power cable with dry hands, or an electric shock could occur. Power Switch • Power Switch (front left) Setting this switch to Stand by makes the power lamp on the control panel unlit. The machine is then in stand by mode.
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2. Setting Up • This machine automatically enters the Energy Saver mode if you do not use it for a certain period.
Selecting the Display Language Selecting the Display Language The following explains the procedure for selecting a language on the display. A message about selecting the language will appear on the display. If you want to use the display in English, the following procedures are unnecessary. Press the [Menu] key.
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2. Setting Up Press the [ Enter] key. Wait for two seconds. The [Menu] screen appears. Press the [Online] key. AST010S The initial screen appears. • The default setting is English.
Test Printing Test Printing The following explains the procedure for test printing of the configuration page. Press the [Menu] key. AST008S The menu appears on the display. Press the [ ] or [ ] key to display [List/Test print], and then press the [ Enter] key.
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2. Setting Up AST010S The initial screen appears. • Make a test print to confirm the printer is working normally. Test printing checks printer performance only; it does not test the connection to the computer. • If printing is not normal, check and follow contents of an error message on the display, and retry a test print.
3. Connecting the Printer Network Connection The following explains the procedure for connecting the printer to the computer through the network.Prepare the hub and other network devices before connecting the 10BASE-T or 100BASE-TX cable to the printer's Ethernet port. Alternatively, the optional gigabit ethernet board, which supports 1000BASE-T, is available. •...
3. Connecting the Printer • The printer's ethernet and USB ports are not available when the gigabit ethernet board is attached to the printer. • For details about network environment settings, see Software Guide. • For details about attaching the gigabit ethernet board, contact your sales or service representative. Reading the LED Lamps For standard ethernet port AQV563S...
USB Connection USB Connection • The USB2.0 cable is not supplied. Obtain a cable that is suitable for the computer you are using. • USB connection is possible under Windows Me/2000/XP, Windows Server 2003, Mac OS 9.x, and Mac OS X. •...
3. Connecting the Printer Parallel Connection • The parallel interface cable is not supplied with the printer. • The printer's parallel connection is a standard bidirectional interface that requires an IEEE 1284- compliant 36-pin parallel cable and host computer parallel port. •...
4. Configuration Ethernet Configuration Make the following network settings according to the network interface you are using. You can use Smart- DeviceMonitor for Admin or a Web browser to make IP address-related settings in a TCP/IP-capable environment. The following table shows the control panel settings and their default values. These items appear in the [Host Interface] menu.
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4. Configuration AST008S The menu appears on the display. Press the [ ] or [ ] key to select [Host Interface], and then press the [ Enter] key. Press the [ ] or [ ] key to select [Network Setup], and then press the [ Enter] key.
Ethernet Configuration If you use IPv4, assign the IPv4 address to the printer. Press the [ ] or [ ] key to select [IPv4 Settings], and then press the [ Enter] key. To get the IP address for the printer, contact your network administrator. To specify the IP Address, press the [ ] or [ ] key to select [IPv4 Address], and then press the [ Enter] key.
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4. Configuration AST008S The menu appears on the display. Press the [ ] or [ ] key to select [Host Interface], and then press the [ Enter] key. Press the [ ] or [ ] key to select [Network Setup], and then press the [ Enter] key.
Ethernet Configuration • For details about printing the configuration page, see p.33 "Test Printing". Making Network Settings for Using Netware If you use NetWare, select the frame type for NetWare. Select one of the items below if necessary. • Auto Select •...
4. Configuration Press the [ ] or [ ] key to select [Frame Type (NW)], and then press the [ Enter] key. Press the [ ] or [ ] key to select the frame type, and then press the [ Enter] key.
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Ethernet Configuration Printer [10Mbps Half [10Mbps Full [100Mbps [100Mbps Full [Auto Select] Router/HUB Half D.] auto-negotia- tion (auto se- lection) • Connection cannot be established if the Ethernet speed does not match your network's transmission speed. • The auto-negotiation mechanism allows two interfaces to automatically determine an optimum Eth- ernet speed as soon as they are connected.
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4. Configuration Press the [ ] or [ ] key to select the ethernet speed, and then press the [ Enter] key. Press the [Menu] key to return to the initial screen. Print a configuration page to confirm the settings made. •...
IEEE 802.11b (Wireless LAN) Configuration IEEE 802.11b (Wireless LAN) Configuration Configure the printer to use IEEE 802.11b (Wireless LAN). The following table shows the control panel settings and their default values. These items appear in the [Host Interface] menu. Setting Name Default Value Comm.Mode 802.11 Ad hoc...
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4. Configuration Press the [ ] or [ ] key to select [Host Interface], and then press the [ Enter] key. Press the [ ] or [ ] key to select [IEEE 802.11b], and then press the [ Enter] key. Press the [ ] or [ ] key to select [Comm.
IEEE 802.11b (Wireless LAN) Configuration The factory default is [Auto]. If you need to change the transmitting speed depending on environment you are using, select the appropriate transmitting speed. Print a configuration page to confirm the settings made. • For details about printing the configuration page, see p.33 "Test Printing". Setting SSID If [Infrastructure] or [802.11 Ad hoc] is selected for [Comm.
4. Configuration Setting a WEP key In the case of using a WEP key on a network, activate the WEP setting to be used for communication along with WEP. Consult your network administrator for the WEP key to use. In the [IEEE 802.11b] menu, select [Security Method] using the [ ] or [ ] key, and then press the [ Enter] key.
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IEEE 802.11b (Wireless LAN) Configuration • WEP key can also be set using a Web browser. For details, see Web Image Monitor Help. • For details about printing the configuration page, see p.33 "Test Printing".
5. Installing the Printer Driver Quick Install Windows 95/98/Me/2000/XP, and Windows Server 2003 users can easily install this software using the CD-ROM provided. Using Quick Install, the PCL printer driver and/or RPCS printer driver and DeskTopBinder will be installed under the network environment, and TCP/IP port will be set. •...
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5. Installing the Printer Driver Click [Install]. The printer driver installation starts. Click [Finish]. A message about restarting the computer appears. Restart the computer to complete installation. Click [Exit] in the first dialog box of the installer, and then take out the CD-ROM. •...
Install the Operating Instructions Install the Operating Instructions The CD-ROM provided with the printer contains an HTML Operating Instructions Manual. Follow the procedure below to install it. System Requirements : • Windows 95/98/Me, Windows 2000/XP, Windows Server 2003, or Windows NT4.0. •...
6. Paper and Other Media Paper and Other Media Supported by This Print- This section describes the paper size, feed direction, and the maximum amount of paper that can be loaded into each paper tray in this printer. Symbols In this manual On the display Paper feed direction A4 (210 ×...
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6. Paper and Other Media Metric version Inch version A3 , B4 JIS , A4 , B5 JIS , A5 , 11 11 × 17 , 8 × 14 (Legal) , 8 × 11 × 17 , 8 × 14 (Legal) , 8 ×...
Paper Recommendations Paper Recommendations Loading Paper • Do not use ink-jet printer paper because it may stick to the fusing unit and cause a paper misfeed. • When printing on OHP transparencies that have a print side, load them with the print side up on the LCT.
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6. Paper and Other Media • The paper size settings made using the control panel have priority over the printer driver set- tings. Select [Plain] or [Plain/Recycled] in the [Paper Printer driver setup Type:] list. Enabled paper feeding tray Any input tray can be used. •...
Paper Recommendations Both-side printing Possible • Print speed is slightly slower than when using plain paper. Additional cautions • There are types of paper between 128 - 216 in weight that are not supported. Paper Not Supported by this Printer Avoid using the following paper as they are not supported by this printer.
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6. Paper and Other Media 1. Print area 2. Feed direction 3. Approx. 4 mm (0.16 inches) 4. Approx. 2 mm (0.08 inches) • The print area may vary depending on the paper size, printer language and printer driver set- tings.
Loading Paper Loading Paper The following section explains how to load paper when paper runs out. • When loading paper, take care not to trap or injure your fingers. Loading Paper into Tray 1 (Tandem Tray) The following explains the procedure for loading paper into Tray 1. The paper trays are set by the manufacturer to accommodate the following types of paper: Default settings Tray 1: A4...
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6. Paper and Other Media Whole tray pulled out ANS052S Left half of the tray pulled out ANS053S Carefully push the paper tray fully in. • You can load paper even while printing from Tray 1. You can pull out the left half of the tray while printing.
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Loading Paper AST008S The menu appears on the display. Press the [ ] or [ ] key to display [Paper Input], and then press the [ Enter] key. The paper type selection menu appears. Press the [ ] or [ ] key to display [Paper Type], and then press the [ Enter] key.
6. Paper and Other Media • The setting made here is valid until the next setting is made. After printing on thick paper, reset it to the original setting for the next user. • For printer driver settings, see the printer driver Help. Loading Paper into Tray 2 and 3 The following explains the procedure for loading paper into Tray 2 and 3.
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Loading Paper Changing the Paper Size in Tray 2 and 3 The following explains the procedure for changing a paper size in Tray2 and 3. • If a paper tray is pushed vigorously when putting it back into place, the position of the tray's side fence may slip out of place.
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6. Paper and Other Media ANS024S Slide the end fence until it is aligned with the paper size you want to load. ANS025S Square the paper and load it print side up. Re-lock the side fence again. ANS026S Carefully slide the paper tray fully in. Check the size on the display.
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Loading Paper Specifying Custom Size Paper When printing on custom size paper, specify the paper size using the control panel or printer driver. The following is the range of paper sizes that can be loaded in each type of the paper trays: •...
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6. Paper and Other Media The screen for entering the length appears. Press the [ ] or [ ] key to set the vertical value, and then press the [ Enter] key. By pressing the key, the value increases or decreases by 0.1 mm (0.001 inch). By pressing and holding the key, the value varies by 1 mm (0.01 inch).
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Loading Paper Select the paper tray where the tab stock is set. AST014S Set tab stock so that it will be fed from the side without the tab first. Adjust the back fence position so that the tab sheet fence will fit the tab stock. AST015S Press the [Menu] key.
6. Paper and Other Media Press the [ ] or [ ] key to display [Paper Input], and then press the [ Enter] key. Press the [ ] or [ ] key to display [Tray 2] or [Tray 3], and then press the [ Enter] key.
Loading Paper ANQ009S Carefully slide the paper tray fully in. • The tray can hold up to 550 sheets. Loading Paper into the Large Capacity Tray (LCT) The following procedure explains loading paper into the large capacity tray (LCT). • Align the paper neatly and press its edge to the right and left plate. Poorly loaded paper causes misfeeds.
6. Paper and Other Media AST110S Press the [Down] key. The key blinks while the bottom plate is moving down. AST111S Load paper by repeating steps 2 and 3. The tray can hold up to 4,000 sheets. Close the top cover of the large capacity tray (LCT). Specifying the Paper Type When you load translucent paper or thick paper, set the paper type.
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Loading Paper • Do not stack paper higher than the limit mark inside the tray. Load the paper. AST112S Adjust the paper guides to the paper size. AST113S • Straighten curled or warped paper before loading. • Fan the paper before loading.
7. Replacing Consumables Replacing the Toner bottle • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. • Keep toner (used or unused) and toner containers out of reach of children. •...
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7. Replacing Consumables Open the front cover of the machine. AST016S Pull out the lever under the toner bottle toward you, until it is at 90°. AST163S Raise the green lever, and then gently pull out the toner bottle. AST164S Hold the new bottle horizontally, and then shake it five or six times without removing the outer cap.
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Replacing the Toner bottle AST104S Remove the outer cap. AST105S Place the toner bottle in position, and then push it in until the green lever clicks. AST107S Return the lever under the toner bottle to its original position.
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7. Replacing Consumables AST108S Close the front cover of the machine.
Adding Staples Adding Staples • Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not. When "Add staples" appears on the panel display, the staples are almost empty. Follow these steps to replace the staple refill with a new one.
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7. Replacing Consumables AST025S Raise the cover. AST116S Insert the new refill, and then lower the cover until it clicks. AST117S...
Adding Staples AST118S Pull out the ribbon. AST119S Reinstall the cartridge, pushing it into the unit until it clicks. AST060S Reinstall the staple unit. Close the finisher's front cover. Finisher SR4000 The following procedure explains how to add staples to the Finisher SR4000. Open the finisher's front cover.
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7. Replacing Consumables Pull out the staple unit. Pull out the cartridge gently. AST038S Hold both sides of the cartridge, and then pull up the upper unit of it. AST049S Take out the empty refill in the arrow direction. AST050S Align the arrows on the new refill and the cartridge, and then push in the refill until it clicks.
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Adding Staples AST051S Gently push down the upper unit into the cartridge. AST052S Pull out the ribbon. AST053S Hold the green lever while pushing in the cartridge until it clicks.
7. Replacing Consumables AST042S Return the staple unit to its original position. Close the finisher's front cover. • If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the staples, do not add more. Finisher SR4000 (Saddle Stitch) The following procedure explains how to add staples to the Finisher SR4000.
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Adding Staples AST044S Hold both sides of the cartridge, and then pull up the upper unit of it. AST054S Take out the empty refill in the arrow direction. AST055S Align the arrows on the new refill and the cartridge, and then push in the refill until it clicks.
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7. Replacing Consumables AST056S Gently push down the upper unit into the cartridge. AST057S Pull out the ribbon. AST058S Hold the green lever while pushing in the cartridge until it clicks. Return the lever S2 to its original position.
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Adding Staples AST048S Return the staple unit to its original position. Close the finisher's front cover. • If you cannot pull out the upper unit, there are staples remaining inside the cartridge. Use all the staples, do not add more.
8. Cleaning and Adjusting the Printer Cautions to Take When Cleaning • Do not remove any covers or screws other than those specified in this manual. Some parts of the machine are at a high voltage and could give you an electric shock. Also, if the machine has laser systems, direct (or indirect) reflected eye contact with the laser beam may cause serious eye damage.
8. Cleaning and Adjusting the Printer Adjusting Tray Registration You can adjust the registration of each tray. Vertical adjustment is used for all trays. Normally, you need not update the registration. The following explains the procedure for adjusting tray2. The same procedure applies to other trays. Press the [Menu] key.
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Adjusting Tray Registration Press the [Escape] key. Press the [ ] or [ ] key to display [Adjustment], and then press the [ Enter] key. Press the [ ] or [ ] key to display the adjusting value, and then press the [ Enter] key.
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8. Cleaning and Adjusting the Printer AAL708S (1): Print Area (2): Feed Direction Pressing the [ ] or [ ] key makes the value increase or decrease by 1.0 mm steps. Press the [ Enter] key. Press the [Escape] key. The display returns to the [Adjustment] menu.
9. Troubleshooting Error & Status Messages on the Display Panel This section describes the main messages that appear on the panel display. If a message that is not described here, follow its instructions. Status Messages Ready This is the default ready message. The machine is ready for use. No action is required. Processing...
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9. Troubleshooting The printer is out of the staple. • Add staples, cancel staples mode or cancel the job. • See p.81 . Add staples (Booklet) Both staplers of the Booklet Finisher is out of staples. • Add staples to the both staplers of the Booklet Finisher. •...
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Error & Status Messages on the Display Panel • Cancel duplex mode. Alternatively, select another tray using [Form Feed], or cancel the job. Cannot select same Tray for: / Main sheet and Designate: The main sheets and designation sheets are set to the same tray. •...
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9. Troubleshooting The entered number of characters for the WEP Key (ASCII entry) is incorrect. • Enter the correct WEP key. • See p.47 "IEEE 802.11b (Wireless LAN) Configuration". Error: Enter 5 or 13 characters The entered number of characters for the WEP Key (ASCII entry) is incorrect. •...
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Error & Status Messages on the Display Panel Hardware Problem Parallel I/F The printer identified a parallel interface error. • Turn the power switch to Standby, and then to On. • Also, check the correct interface cable being used. • If the message appears again, call your service provider. Hardware Problem Printer font The printer identified a printer font file error.
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9. Troubleshooting • Prepare a new toner bottle. • You can print until [Add Toner] appears. Menu Protected Cannot change The operation panel has been digitally locked, and settings cannot be changed. • This alert message is displayed for 2 seconds before returning to the previous panel display screen. No Files exist There are no files available for Sample Print or Locked Print.
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Error & Status Messages on the Display Panel Paper is jammed in the finisher. • Open the finisher cover and remove jammed paper. • See p.137 "Remove Misfeed R: Finisher". Remove Paper inside Duplex Paper is left in the Duplex unit. •...
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9. Troubleshooting • Call your sales / service representative as soon as possible. Replace Fusing Unit It is time to replace the Fusing Unit. • You can still print even if this message appears, but to ensure a good standard of printing, call your sales / service representative as soon as possible.
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Error & Status Messages on the Display Panel • Enter the SSID of the wireless LAN. • See p.47 "IEEE 802.11b (Wireless LAN) Configuration". Supply order failed Call for supply order has failed. • Call your sales / service representative. Suspend/Resume was pressed The Suspend/Resume button on the finisher was pressed.
9. Troubleshooting When Call-light Is Lit or Blinking • Do not push or pull the call-light when installed to the printer. Doing so may result in damage or malfunction of the call-light or the printer. The Call-light notifies the user by light and buzzer when there is a paper jam or no paper is left. The colors of the lamp and their meanings are as follows: The Lamp Status (Buzzer) Meanings...
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When Call-light Is Lit or Blinking AQU070S 1. Use the lever to adjust the volume. 2. Push the lever to switch the buzzer on/off.
9. Troubleshooting When the Machine does Not Print If the printing does not start even with printing instructions, check the following. Is the power on? Check the power cord is securely plugged into both power outlet and machine. Turn on the power switch. Is the machine online? If not, press [Online] on the control panel.
When the Machine does Not Print Checking the port connection When the printer is directly connected via computer cable and the data-in indicator does not flash or light up, port connection should be configured as follows: • For parallel connection, set port LPT1 or LPT2. •...
9. Troubleshooting Other Printing Problems If the printed image is differs from the computer's instructions, check the following: Toner smears appear on the print side of the page. • The paper setting may not be correct. For example, although you are using thick paper, the setting for thick paper may not be set.
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Other Printing Problems Areas of image are missing or blurred. • Paper is damp. Use paper that has been stored properly. • Toner is almost empty. When the "Add Toner" or "Low Toner remaining" message appears on the display panel, replace the toner bottle. •...
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9. Troubleshooting The paper size appears on the control panel and printing is not performed using PDF Direct Print. • When using PDF Direct Print, printout requires paper set within the PDF file. When a message indicating a paper size appears, either place the indicated size in the paper tray, or perform Form Feed. Images are cut off, or excess pages are printed.
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Other Printing Problems • Paper is damp. Use paper that has been stored properly. • Paper is too thin. Use recommended paper. • There may be a gap between the side guide and the paper, or between the end guides and the paper in the paper tray.
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9. Troubleshooting In the printer properties dialog box, on the [Print Quality] tab, [Advanced...], [Postscript Option], [Postscript Output Option]. RPCS In the printer properties dialog box, on the [Print Quality] tab, click the [Change User Settings...] dialog box, [Image Adjustments] tab, and then select the lowest value for [Resolution:]. In the printer driver's dialog box, on the [Print Quality] tab, in the [Print Priority] list, select [Speed].
Additional Troubleshooting Additional Troubleshooting Troubles related to the printer functions. Strange noise. • If the strange noise is heard from the place where a supply has been replaced or an option has been installed recently, check the supply or option is properly installed. If the strange noise persists, contact your sales or service representative.
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9. Troubleshooting • If an Alert-notification e-mail, set with the earlier notification level, arrives, later e-mail will not be sent, even if the notification level is changed after. When no date information is included in sent e-mail, the mail server has a malfunction. •...
Pausing Print When Using Finisher Pausing Print When Using Finisher You can pause a large volume of prints when using Finisher. Press the [Suspend/Resume] key. The key lights up. ANQ082S Remove the stack of paper from the finisher shift tray. ANQ083S Press the [Suspend/Resume] key.
9. Troubleshooting Removing Jammed Staples • Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not. If the "Add staples" message appears, when there are some more staples are left, or if your documents are not stapled at all despite being set for staples, staple jams might have occurred.
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Removing Jammed Staples Pull the cartridge gently out of the staple unit. AST025S Push the buttons on either side of the cartridge and open the plate. AST121S Remove the jammed staples. AST122S Pull the plate facing down until it clicks.
9. Troubleshooting AST123S Reinstall the cartridge, pushing it into the unit until it clicks. AST060S Return the staple unit to its original position. Close the finisher's front cover. • Warped paper may cause repeated staple jams. In this case, load the paper upside down. •...
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Removing Jammed Staples AST038S Open the face plate of the cartridge. AST039S Remove the jammed staples. AST040S Pull the face plate down until it clicks.
9. Troubleshooting AST041S Hold the green lever while pushing in the cartridge until it clicks. AST042S Return the staple unit to its original position. Close the finisher's front cover. Finisher SR4000 (Saddle Stitch) The following procedure explains how to remove jammed staples from the Finisher SR4000. Open the finisher's front cover.
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Removing Jammed Staples Pull the lever S2. Pull out the cartridge gently. AST044S Open the face plate of the cartridge. AST045S Remove the jammed staples. AST046S Pull the face plate up until it clicks.
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9. Troubleshooting AST047S Hold the green lever while pushing in the cartridge until it clicks. Return the lever S2 to its original position. AST048S Return the staple unit to its original position. Close the finisher's front cover.
Removing Staple Waste Removing Staple Waste Open the finisher's front cover. AST124S Release the stopper from the staple waste box, and then pull it gently out. AST125S AST126S Empty the box. Reinstall the staple waste box, and then reposition the stopper. Close the finisher's front cover.
9. Troubleshooting Removing Punch Waste When the "Empty Punch Receptacle" message appears, you cannot use the Punch function. Finisher SR841 The following procedure explains how to remove punch wastes from the Finisher SR841. Open the finisher's front cover. AST127S Pull out the punch waste box carefully, and then remove punch waste. AST128S Reinstall the punch waste box.
Removing Punch Waste Finisher SR4000 The following procedure explains how to remove punch wastes from the Finisher SR4000. Open the finisher's front cover. AST061S Pull out the punch waste box carefully, and then remove punch waste. AST062S Reinstall the punch waste box. If you do not, the "Empty Punch Receptacle"...
10. Removing Misfed Paper Removing Misfed Paper An error message appears if a paper misfeed occurs. The error message gives the location of the misfeed. Check the location of the paper misfeed, and remove the misfed paper. • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.
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10. Removing Misfed Paper AST016S Push the button A and open the guide plate. AST144S Remove misfed paper. AST145S Close the guide plate, and then close the front cover. Open the top cover.
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Removing Misfed Paper AST146S Remove misfed paper. AST147S Close the top cover. If the error message persists, open the front cover. Turn the lever C1 to the left. ASU515S Turn lever C2 counterclockwise and remove misfed paper. After removing the paper, return the lever to its original position.
10. Removing Misfed Paper ASU516S Close the front cover. • Jammed paper inside the LCT may be difficult to remove depending on the paper size set. Follow step 8 to remove it. Remove Misfeed B-F: Internal A paper jam has occurred inside the printer. AST021S Open the front cover.
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Removing Misfed Paper ASU513S Return the lever B2 to its original position. ASU514S After removing the paper, return the lever to its original position. If you cannot remove the paper, proceed to the following step. Turn the lever C1 to the left. ASU515S Turn the lever C2 counterclockwise and remove misfed paper.
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10. Removing Misfed Paper ASU516S After removing the paper, return the lever to its original position. If you cannot remove the paper, proceed to the following step. Turn the fuser unit knob D1/E 11-12 times counterclockwise to eject the paper. AST134S Pull the handle D2 and pull out the fuser unit.
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Removing Misfed Paper AST136S Raise the lever D4. AST137S Remove the paper being careful not to touch the area around the lever D4. AST138S After removing the paper, return the lever and the unit to their original positions. If you cannot remove the paper, proceed to the following step. Pull the handle E2 and fully pull out the duplex unit.
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10. Removing Misfed Paper AST139S Raise the lever E3. AST140S Remove the paper being careful not to touch the area around the lever E3. AST141S After removing the paper, return the lever and the unit to their original positions. If you cannot remove the paper, proceed to the following step. Lower the lever F while pressing it.
Removing Misfed Paper AGU142S Remove misfed paper. AST143S Return each unit and lever to their original positions, and then close the front cover of the machine. Remove Misfeed Q: Interposer A paper jam has occurred in one of the paper trays or the large capacity tray (LCT, optional). AST022S Open the interposer's upper cover.
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10. Removing Misfed Paper AST148S Raise the feed roller. AST149S Remove misfed paper. AST150S Lower the feed roller, and then close the interposer's upper cover. If the error message persists, open the finisher's front cover.
Removing Misfed Paper AST151S Lower the lever Q1, and then remove misfed paper. AST152S If you cannot remove the paper, lower the Q2 lever, and then remove misfed paper. AST153S Raise the lever Q1, and then close the finisher's front cover. Remove Misfeed R: Finisher A paper jam has occurred in the finisher.
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10. Removing Misfed Paper Finisher SR841 AST023S Open the finisher’s front cover. AST154S Raise the lever R1, and remove misfed paper. AST155S After removing the paper, return the lever to its original position. If you cannot remove the paper, raise the lever R2, and then remove misfed paper.
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Removing Misfed Paper AST156S After removing the paper, return the lever to its original position. If you cannot remove the paper, raise the lever R3, and then remove misfed paper. AST157S After removing the paper, return the lever to its original position. If you cannot remove the paper, lower the lever R4, and then remove misfed paper.
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10. Removing Misfed Paper AST159S After removing the paper, return the lever to its original position. If you cannot remove the paper, raise the lever R6, and then remove misfed paper. AST160S After removing the paper, return the lever to its original position. If you cannot remove the paper, pull the handle R7 and pull out the staple unit, and then remove misfed paper.
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Removing Misfed Paper Finisher SR4000 AST024S Open the finisher's front cover. Turn the blue lever R1 counterclockwise. AST026S Turn the blue knob R2 counterclockwise. When the optional interposer is installed, lower lever Q2, and then turn the knob R2 counterclockwise. AST027S Remove misfed paper.
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10. Removing Misfed Paper AST028S After removing the paper, return the lever to its original position. If you cannot remove the paper, raise the lever R3, and then remove misfed paper. AST029S Raise the lever R4, and then remove misfed paper. AST030S After removing the paper, return the lever to its original position.
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Removing Misfed Paper AST030S After removing the paper, return the lever to its original position. If you cannot remove the paper, lower the lever R6, and then remove misfed paper. AST032S After removing the paper, return the lever to its original position. If you cannot remove the paper, raise lever R3 and R7, and then remove misfed paper.
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10. Removing Misfed Paper AST034S Pull the lever R10 and pull out the staple unit, and then remove misfed paper. AST035S If you cannot remove the paper, open the lever R11, and then remove misfed paper. AST036S After removing the paper, return the lever to its original position. If you cannot remove the paper, open the lever R11, and then remove misfed paper.
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Removing Misfed Paper AST037S After removing the paper, return the lever to its original position. Return the staple unit to its original position. Close the finisher's front cover.
11. Appendix Moving and Transporting the Printer When you move and transport your machine, contact the store where it was purchased or where service is provided.
Consumables Consumables To purchase the following consumables, contact your sales or service representative. Toner bottles Number of pages per bottle Toner bottle 43,000 • Toner bottles may need to be changed sooner than indicated above due to deterioration over the period of use.
11. Appendix Specification Mainframe Configuration: Console Print Process: Laser beam scanning & electrophotographic printing Dual component toner development First Print Speed: 5.5 sec. or less (A4 , 8 × 11 ) Printing Speed: Maximum 75 pages per minute (A4 , 8 ×...
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Specification Monotype Imaging 35 Intellifonts, 10 TrueType fonts, and 1 bitmap font PostScript 3: 136 fonts (Type 2:24, Type 14:112) Paper Size See p.57 "Paper and Other Media Supported by This Printer". Paper Weight: 52.3 - 216 g/m (45 - 180 kg, 14 - 57 lb.) There are types of paper between 128 - 216 g/m in weight that are not supported.
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Specification 52 - 128 g/m , 14 - 34 lb. There are types of paper between 128 - 216 g/m in weight that are not supported. Paper capacity: 4,000 sheets (80 g/m , 20 lb.) Power consumption Maximum. 50 W (power supplied from main unit) Dimensions (W ×...
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11. Appendix • SmartDeviceMonitor and Web Image Monitor are supported. Data Transfer Speed: Auto select from below speed 1 Mbps, 2 Mbps, 5.5 Mbps, 11 Mbps Auto select from below speed 1 Mbps, 2 Mbps, 5.5 Mbps, 11 Mbps Frequency Range: Metric version: 2412 - 2472 MHz (1 - 13 channels) Transmittable Distance:...
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Specification 2412-2462 MHz (1-11 channels) Transmittable Distance: 1 Mbps 400 m 2 Mbps 270 m 5.5 Mbps 200 m 11 Mbps 140 m These figures are a guideline for outdoor use. In general, the transmittable distance indoors is 10 - 100 m, depending on the environment.
INDEX Adding Paper.................. Changing the Paper Size Tray 2 and 3..............Copying onto Tab Stock........Exterior Front View................Front View................Finisher..............Gigabit Ethernet Board Type A......IEEE 1284 Interface Board Type A....IEEE 802.11b Interface Unit..... 159, 160 Large Capacity Tray (LCT)........LCT.................