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Troubleshooting
Redial does not work
•
Make sure the call list in the phone is not empty.
•
Make sure the correct calling device is selected.
•
Make sure your phone or other device supports the Bluetooth handsfree profile.
I cannot answer a second call
•
Make sure your phone supports the Bluetooth handsfree profile.
•
Make sure the correct calling device is selected.
Voice commands do not work
•
Make sure the voice commands are enabled and recorded in your phone before you start
using them.
•
Make sure the correct calling device is selected.
•
Make sure your phone supports the Bluetooth headset profile.
The music does not play in the headset
•
Make sure your phone or other device is paired with the headset. You may have to restart
the media player and select to use the headset.
•
Make sure the correct music source is selected.
The radio does not play in the headset
Make sure the FM radio is selected as the music device.
•
Touch volume control does not work
First enable touch volume control by swiping the whole touch volume control. Then swipe
again to change the volume.
The headset is automatically turned off
•
The battery level is too low. You hear a beep approximately 10 minutes before the headset
turns off. Charge the battery.
•
The headset turns off if you do not pair it with the phone within 10 minutes.
Unexpected behaviour
•
Reset the headset.
No connection to the phone
Make sure the headset is charged and within range of the phone. We recommend a
maximum distance of 10 metres (33 feet) with no solid objects in between. Check or reset
the Bluetooth settings in the phone. Pair the headset with the phone again.
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