Page 1 ERserver Hardware Maintenance Manual xSeries 342 Type 8669...
Page 3 ERserver Hardware Maintenance Manual xSeries 342 Type 8669...
Page 4 This publication was developed for products and services offered in the United States of America. IBM may not offer the products, services, or features discussed in this document in other countries, and the information is subject to change without notice.
Page 5: About This Manual
® information, error codes, error messages, and configuration information for the IBM xSeries 342. Important: This manual is intended for trained servicers who are familiar with IBM PC Server products. Important safety information Be sure to read all caution and danger statements in this book before performing any of the instructions.
Page 6: Online Support
Lea atentamente todas las declaraciones de precaución y peligro ante de llevar a cabo cualquier operación. Online support Use the World Wide Web (WWW) to download Diagnostic, BIOS Flash, and Device Driver files. File download address is: http://www.ibm.com/pc/support Hardware Maintenance Manual: xSeries 342 Type 8669...
Page 8 Installing options ..... . . 33 Major components of the xSeries 342 server ....33 System board layout .
Page 9 System board ......81 Symptom-to-FRU index ..... 83 Beep symptoms .
Page 10 viii Hardware Maintenance Manual: xSeries 342 Type 8669...
Page 11: General Checkout
5. Power supply problems, see “Power supply LED errors” on page 92. 6. Safety information, see “Safety information” on page 109. 7. For intermittent problems, check the error log; see “Error logs” on page 12. © Copyright IBM Corp. 2000, 2001...
Page 12 IS THE SYSTEM PART OF A CLUSTER? YES. Schedule maintenance with the customer. Shut down all systems related to the cluster. Run storage test. NO. Go to step 002 . IF THE SYSTEM IS NOT PART OF A CLUSTER: v Power-off the computer and all external devices. v Check all cables and power cords.
Page 13: General Information
If you have access to the World Wide Web, you can obtain up-to-date information about the server model and other IBM server products at the following World Wide Web address: http://www.ibm.com/eserver/xseries. Features and specifications...
Page 14 Size (3U): v Height: 128 mm (5 in.) v Depth: 695 mm (27.3 in.) v Width: 440 mm (17.3 in.) v Weight: 21.3 to 29.5 (47 to 65 lbs.) depending upon configuration Integrated functions: v Dual channel Ultra 160 SCSI controller v One 10BASE-T/100BASE-TX/100BASE-FX, Intel Ethernet controller with Alert on ™...
Page 15: Server Features
(ECC) support for up to four industry standard PC133, 3.3 V, 168-pin, 8-byte, registered, synchronous-dynamic-random access memory (SDRAM) dual inline memory modules (DIMMs). v IBM integrated system management processor (ISMP) The integrated system management processor provides environmental monitoring for the server. When environmental conditions exceed thresholds or when system ™...
Page 16: Reliability, Availability, And Serviceability Features
The addition of an optional digital linear tape drive (DLT) allows quick backup of large amounts of data. ™ v IBM ServerGuide The ServerGuide CDs included with the server provide programs to help you set up the server and install the network operating system (NOS). The ServerGuide program detects the hardware options installed, and provides the correct configuration programs and device drivers.
Page 17: Controls And Indicators
Controls and indicators The most commonly used controls and status indicators are on the front panel of the server. System power light (green) Power-control-button shield (if installed) Power control button Operator information panel Reset button Serial number Hard disk drive activity light (green) Hard disk drive status light (amber) System Power Light: When this green light is on, system power is present in the server.
Page 18: Operator Information Panel
Hard Disk Drive Activity Light: Each of the hot-swap drive bays has a Hard Disk Activity light. When this green light is flashing, the controller is accessing the drive. AC power LED (green) DC power LED (green) AC Power Light: This light provides status information about the power supply. During normal operation, both the AC and DC Power lights are on.
Page 19: Powering On The Server
Ethernet Link Status Light: When this green light is on, there is an active connection on the Ethernet port. The light stays on even if the server power is turned off. Information Light: This amber light is on when the system error log contains information about certain conditions in the server that might affect performance.
Page 20 v You can press and hold the power-control button for more than 4 seconds to cause an immediate shutdown of the server and place the server in standby mode. You can use this feature if the operating system hangs. v You can disconnect the server power cords from the electrical outlets to shut off all power to the server.
Page 21: Diagnostics
See “Light path diagnostics” on page 12. Diagnostics panel The following illustration shows the LEDs on the diagnostics panel on the system board. See “Light path diagnostics” on page 12 for information on identifying © Copyright IBM Corp. 2000, 2001...
Page 22: Light Path Diagnostics
problems using these LEDs. PCI A PCI B PCI C OVER DASD TEMP REMIND Light path diagnostics The System Error LED on the operator information panel is lit when certain system errors occur. If the System Error LED on the server is lit, see the table in “Information panel system error LED”...
Page 23: Log Viewing From Configuration/Setup
Note: It is possible during power-on that some system error log entries may contain a date of 01/01/1990 with a time of 00:00:00. These entries occur prior to the ISMP clock being initialized and may be disregarded. You can view the contents of the error logs from the Configuration/Setup Utility program or from the diagnostic programs.
Page 24: Text Messages
Diagnostic error messages indicate that a problem exists; they are not intended to be used to identify a failing part. Troubleshooting and servicing of complex problems that are indicated by error messages should be performed by trained service personnel. Sometimes the first error to occur causes additional errors. In this case, the server displays more than one error message.
Page 25: Starting The Diagnostic Programs
Warning This result occurs when a possible problem is reported during the diagnostic test, such as when a device that is to be tested is not installed. Test Specific String This is additional information that you can use to analyze the problem. Starting the diagnostic programs You can press F1 while running the diagnostic programs to obtain Help information.
Page 26: Viewing The Test Log
Use the ServerGuide program to make a BIOS flash diskette. v Download a BIOS flash diskette from the World Wide Web. Go to http://www.ibm.com/pc/support/ and make the appropriate selections. The flash memory of the server contains a protected area that cannot be overwritten.
Page 27: Troubleshooting The Ethernet Controller
6. The system completes the power-on self-test (POST). Select 1 – Update POST/BIOS from the menu that contains various flash (update) options. 7. When you are asked if you would like to move the current POST/BIOS image to the backup ROM location, type N. Attention: Typing Y will copy the corrupted BIOS into the secondary page.
Page 28: Ethernet Controller Troubleshooting Chart
The way you test the Ethernet controller depends on which operating system you are using (see the Ethernet controller device driver README file). The Ethernet wrap test can be used to determine if a hardware problem is causing the Ethernet connection to fail. To perform the Ethernet wrap test, use the wrap plug (FRU # 60G3981) in conjunction with the diagnostic tests.
Page 29: Power Checkout
To avoid possible danger, read and follow the safety statement below. To order replacement batteries, call 1-800-772-2227 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM reseller or IBM marketing representative. Diagnostics...
Page 30 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If the system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 31 5. Reinstall the server cover and connect the cables. 6. Turn the server on. 7. Start the Configuration/Setup Utility program and set configuration parameters. v Set the system date and time. v Set the power-on password. v Reconfigure the server. Diagnostics...
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Page 33: Configuration
ServerGuide CDs The ServerGuide CDs include software setup and installation tools specifically designed for IBM xSeries servers. You can use these CDs during the initial installation of the server to configure the server hardware and simplify the network operating system installation. The ServerGuide CDs also contain a collection of application programs, which you can install after the server is up and running.
Page 34: Main Menu Of The Configuration/Setup Utility
From the Configuration/Setup Utility main menu, you can select settings that you want to change. The Configuration/Setup Utility main menu is similar to the following: IBM Server Setup - © Copyright IBM Corporation 2001 Configuration/Setup Utility System Summary System Information...
Page 35 Select this choice to modify settings that control features of the core chipset on the system board. Attention: Do not make changes here unless directed to do so by an IBM authorized service representative. – System Partition Visibility Select this choice to choose whether the System Partition is visible or hidden.
Page 36: Additional Configuration/Setup Utility Menu Choices
If you have made any changes, the program will prompt you to save the changes or exit without saving the changes. Additional Configuration/Setup Utility menu choices When you install an IBM Remote Supervisor Adapter in the server, you can view additional menu choices in the Configuration/Setup Utility program, such as: v System Information Select this choice to display information about the server.
Page 37: Using Passwords
Using passwords The System Security choice appears only on the full Configuration/Setup Utility menu. After you select this choice, you can implement the protection level for the power-on password. If you have an optional Remote Supervisor Adapter installed, you can also implement the Administrator password and the Remote Control password.
Page 38: Using The Scsiselect Utility Program
5. Turn on the server. Note: You can now start the Configuration/Setup Utility program and set a power-on password. Restart the server; then, press the F1 key to enter the Setup utility. Select System Security and change or delete the power-on password.
Page 39: Using The Pxe Boot Agent Utility Program
Select this choice to configure startable device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure. – SCSI Device Configuration Select this choice to configure SCSI device parameters. Before you can make updates, you must know the ID of the device whose parameters you want to configure.
Page 40: Choices Available From The Pxe Boot Agent Menu
Note: By default, you will have two seconds after the prompt appears on the screen to press Ctrl+S. 3. Use the arrow keys or press Enter to select a choice from the menu: v Press Esc to return to the previous menu. v Press the F4 key to exit.
Page 41 3. When using a non-ACPI operating system, do not send a wake up packet to the server while it is turned on. If a wake up packet has been sent while the server is on, you must turn off the server. Configuration...
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Page 43: Copyright Ibm Corp. 2000, 2001
Air baffle Memory module Fan sink Microprocessor Filler panel for drive bay Terminator card System board Hot-swap hard disk drive Hot-swap power supply Filler panel for device bay Filler panel for power supply bay © Copyright IBM Corp. 2000, 2001...
Page 44: System Board Layout
System board layout The illustrations in the following sections show the components on the system board. System board options connectors The following illustration shows a layout of the system board and identifies system-board connectors for user-installable options. Microprocessor 1 VRM 1 connector (J37) (U68) DIMM 4 (J4) DIMM 3 (J3)
Page 45: System Board Internal Cable Connectors
System board internal cable connectors The following illustration shows internal cable connectors on the system board. Fan 3 Main power Power backplane On/Off Reset (J26) connector (J19) button connector (J11) signal connector (J43) Fan 1 (J28) Operator CPU1 Fan sink information panel connector (J46)
Page 46: System Board External Port Connectors
System board external port connectors The following illustration shows the external port connectors in the system board. Serial ports (J20) Mouse/keyboard ports (J8) Ethernet port (J6) USB ports (J5) ISM ports (J50) Management (not supported) Video port (J36) System board switches and jumpers The following illustrations identify the switches and jumpers on the system board.
Page 47 1 2 3 Flash boot block recovery jumper (J16) System board jumper blocks Any jumper blocks on the system board that are not shown in the illustration are reserved. For normal operation of the system, no jumpers should be installed on any of the jumper blocks.
Page 48: System Board Led Locations
Table 2. Switches 1-8 (continued) Switch number Description Reserved. The default setting is Off. Power-on override. When On, overrides the power-on switch and forces power-on mode. The system will always start without the use of the power-on switch. the default setting is Off (disabled). Note: In most cases the speed settings are locked and there is no need to change them.
Page 49: Light Path Diagnostics Panel
Light Path Diagnostics panel The Light Path Diagnostics LEDs are described in the following table. PCI A PCI B PCI C OVER DASD TEMP REMIND Description A memory failure occurred. This LED is turned on when any of the Light Path LEDs located near the memory (DIMM) are turned on by the integrated system management processor.
Page 50: Before You Begin
Back up all important data before you make changes to disk drives. v Have a small, flat-blade screwdriver available. v For a list of supported options for the server, refer to http://www.ibm.com/pc/us/compat on the World Wide Web. Hardware Maintenance Manual: xSeries 342 Type 8669...
Page 51: System Reliability Considerations
System reliability considerations To help ensure proper cooling and system reliability, make sure: v Each of the drive bays has either a drive or a filler panel installed. v Each of the power supply bays has either a power supply or a filler panel installed.
Page 52: Locations
v Always handle components carefully. Handle adapters, the memory board, and memory modules (DIMMs) by the edges. Never touch any exposed circuitry. v Prevent others from touching components. v When you are installing a new option, touch the static-protective package containing the option to a metal expansion-slot screw or other unpainted metal surface on the server for at least two seconds.
Page 53 DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet. v Connect to properly wired outlets any equipment that will be attached to this product.
Page 54: Adapters
Attention: For proper cooling and airflow, replace the cover before turning on the server. Operating the server for extended periods of time (over 30 minutes) with the cover removed might damage server components. To remove the bezel: 1. Press in on the top sides of the bezel and pull the bezel away from the server front.
Page 55: Adapter Installation
v The server uses a rotational interrupt technique to configure PCI adapters. Because of this technique, you can install a variety of PCI adapters that currently do not support sharing of PCI interrupts. v PCI slot 1 is on PCI bus A, PCI slots 2 and 3 are on PCI bus B, and PCI slots 4 and 5 are on PCI bus C.
Page 56 The following illustration shows the rerouting of the SCSI cable if you install a ServerRAID adapter. SCSI connector A (J24) To install an adapter: 1. Review the information in “Before you begin” on page 40. 2. Turn off the server and peripheral devices and disconnect all external cables and power cords;...
Page 57: Internal Drives
Attention: When you install an adapter in the server, be sure that it is completely and correctly seated in the system-board connector before you apply power. Incomplete insertion might cause damage to the system board or the adapter. c. Insert and tighten the expansion-slot screw on the top of the adapter bracket.
Page 58: Scsi Drives
v The server comes with one 3.5-inch, 1.44 MB diskette drive and one 48x IDE CD-ROM drive. v The empty bays below the diskette drive come without a device installed. You can use these bays for 5.25-inch, half-high, removable-media drives, such as tape backup drives.
Page 59: Hot-Swap Drive Installation
The processing sequence for SCSI devices is set through the SCSISelect Utility program. The default sequence proceeds from the lowest SCSI ID to the highest (0 to 15). The SCSI controller uses ID 7. Ensure that the device you are installing is not terminated. It is not necessary to set termination jumpers on internal SCSI devices.
Page 60: Non-Hot-Swap Drive Installation
4. Check the hard disk drive status indicators to verify that the hard disk drive is operating properly. Non-hot-swap drive installation Before you install drives in the server, verify that you have all the cables and any other equipment specified in the documentation that comes with the internal drive. You might also need to perform certain preinstallation activities.
Page 61: Memory Modules
World Wide 4 and pair 2 in slots 2 and 3. Refer to the ServerProven Web at http://www.ibm.com/pc/compat for information about memory modules for use with the server. 3. Installing or removing DIMMs changes the configuration information in the server.
Page 62 DIMM 1 DIMM 2 DIMM connector 4 (J4) DIMM connector 3 (J3) DIMM connector 2 (J2) DIMM connector 1 (J1) To install a DIMM: 1. Review the information in “Before you begin” on page 40, “Safety information” on page 109, and “Handling static-sensitive devices” on page 41. Also review the documentation that comes with your option.
Page 63: Microprocessor Installation
(BIOS). The latest level of BIOS for the server is available through the World Wide Web. 2. Obtain an SMP-capable operating system (optional). For a list of supported operating systems, see http://www.ibm.com/pc/us/compat/ on the World Wide Web. Installing options...
Page 64: Microprocessor Installation In Models 1Rx, 2Rx, 4Rx, 1Tg, 2Tg, 4Tg
3. If two microprocessors are installed, the microprocessor installed in connector U69 is the startup processor, and the microprocessor installed in U68 is the application processor. Attention: To avoid damage and ensure proper server operation when you install a new or an additional microprocessor, use microprocessors that have the same cache size and type, and the same clock speed.
Page 65 5. Remove the terminator card from the microprocessor connector by lifting the release arm on the carrier. Leave the arm in its open position. Fan sink Terminator card (Remove thermal tape liner on installation) VRM 2 Microprocessor 2 Microprocessor 1 location VRM 1 VRM connector 6.
Page 66: Microprocessor Installation In Model 5Rx
10. Set the fan sink into place. Fan sink (Remove thermal tape liner on installation) Microprocessor release lever Ensure correct alignment of fan sink, mounting clip, and mounting socket Make sure the fan sink guide fits between the processor and the processor socket.
Page 67 3. Remove the fan 3 assembly by lifting the handle on top of the fan assembly and pulling the fan assembly away from the server. Note: The illustrations in this document may differ slightly from your hardware. Fan 3 assembly Air-baffle assembly 4.
Page 68 Note: You will need to reinstall the terminator card if you ever remove the microprocessor and do not replace it. Heat sink (Remove thermal tape liner Terminator on installation) card Microprocessor VRM 2 orientation indicator Microprocessor 2 VRM 1 Microprocessor release lever b.
Page 69 a. Remove the thermal tape liner from the underside of the heat sink and discard it. Heat sink (Remove thermal tape liner on installation) Heat-sink guide Microprocessor Tab (Rear) release lever Ensure correct alignment of heat sink Tab (Front) b. Align and place the heat sink on the top of the microprocessor. Note: Be sure the heat-sink guide fits between the microprocessor and the microprocessor socket.
Page 70 a. Remove the air-flow guide 1 (external) from the air-baffle assembly by rotating the guide in a back and forth motion. Air-flow guide 2 b. Remove the air-flow guide 2 (internal) from the air-baffle assembly by rotating the guide in a back and forth motion. c.
Page 71: Hot-Swap Power Supply Installation
10. If you have other options to install, do so now. Otherwise, install the server cover (see “Installing the server cover and bezel” on page 64). Hot-swap power supply installation The server comes with one power supply. You can install an additional power supply.
Page 72 Power supply Handle AC power LED (green) Filler DC power panel LED (green) To install a power supply: 1. Remove the bezel. See “Removing the cover and bezel” on page 42. 2. Remove the filler panel from the empty power supply bay by inserting your finger into the depression on the filler panel and pulling it away from the server.
Page 73: 3-Pack Ultra 160 Hot-Swap Expansion Kit
3-Pack Ultra 160 Hot-Swap Expansion Kit You can install an xSeries 3-Pack Ultra160 Hot-Swap Expansion Kit in the server to provide three additional hot-swap hard disk drives. Filler panels Hot-swap expansion option To install a xSeries 3-Pack Ultra160 Hot-Swap Expansion Kit: 1.
Page 74: Installing The Server Cover And Bezel
Attention: Replace a fan that has failed within 48 hours to help ensure proper cooling. Fan 3 Handle Fan 2 Fan 1 To replace a hot-swap fan assembly: 1. Remove the cover. See “Removing the cover and bezel” on page 42. Attention: To ensure proper system cooling, do not remove the top cover for more than 30 minutes during this procedure.
Page 75: Connecting External Options
Cabling requirements To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. For information about the maximum length of SCSI cable between the terminated ends of the cable, see ANSI SCSI Standards: v X3.131-1986 (SCSI)
Page 76: Video Port
v One keyboard port v One auxiliary pointing device (mouse) port v Two serial ports v Dual-channel Ultra160 ports (internal connectors only) Mouse Serial A Video Serial B ISM-A Ethernet Keyboard ISM-B Serial C (not supported) Universal Serial Bus (USB) 1 and 2 Video port The server comes with an integrated super video graphics array (SVGA) video controller.
Page 77: Auxiliary-Device (Pointing Device) Port
The following table shows the pin-number assignments for the keyboard connector on the rear of the server. Signal Data Reserved Ground +5 V dc Keyboard clock Reserved Auxiliary-device (pointing device) port The system board has one auxiliary-device port that supports a mouse or other pointing device.
Page 78 SCSI cabling requirements: If you plan to attach external SCSI devices, you must order additional SCSI cables. To select and order the correct cables for use with external devices, contact your IBM reseller or IBM marketing representative. For information about the maximum length of SCSI cable between the terminated ends of the cable, refer to the ANSI SCSI standards.
Page 79: Serial Ports
Signal Signal Ground Ground DIFFSENS Ground Term power Term power Term power Term power Reserved Reserved Ground Ground +Attention -Attention Ground Ground +Busy -Busy +Acknowledge -Acknowledge +Reset -Reset +Message -Message +Select -Select +Control/Data -Control/Data +Request -Request +Input/Output -Input/Output +Data 8 -Data 8 +Data 9 -Data9...
Page 80: Universal Serial Bus Ports
pin-number assignments conform to the industry standard. Signal Signal Data carrier detect Data set ready Receive data Request to send Transmit data Clear to send Data terminal ready Ring indicator Signal ground Universal Serial Bus ports The server has two Universal Serial Bus (USB) ports, which configure automatically. USB is an emerging serial interface standard for telephony and multimedia devices.
Page 81: Ethernet Port
Ethernet controller. The device drivers are provided on the ServerGuide CDs. Failover for redundant Ethernet: The IBM Netfinity 10/100 Fault Tolerant Adapter is an optional redundant network interface card (NIC adapter) that you can install in the server.
Page 82 Enter the brand type of Server, click on Downloadable files and look for Hot Plug. The IBM Netfinity Hot Plug PCI for Windows NT Server 4.0 package uses the Intel Desktop Management Interface (DMI) to control hot-plug support for the Ethernet controllers.
Page 83 Two options are available for recovering from a failover condition. The options are determined by the Enable for DMI / Hot Swap Support checkbox. If the IBM Netfinity Hot Plug PCI for Windows NT Server 4.0 package is installed, this checkbox will appear at the bottom of the Adapter Properties panel.
Page 84: Integrated System Management Processor Ports
1. Add the redundant NIC adapter according to the instructions that are provided with the adapter. 2. Load the device driver by using the following command: LOAD d:\path\PCNTNW.LAN PRIMARY=x SECONDARY=y where d and path are the drive and path where the driver is located, and x and y are the PCI slot numbers where the redundant pair is located.
Page 85: Cabling The Server
Note: ISM ports (ISM A and B) are used for the RS-485 interconnect network communications. Refer to the Remote Supervisor Adapter option documentation for detailed information about the ASM interconnect network. Cabling the server The following illustration shows input/output connectors and cable routing for the server.
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Page 87: Fru Information (Service Only)
3. From the back of the cover, release the four tabs 1 and gently pry away the LED cover 2 . LED board Note: Before beginning, read “Safety information” on page 109, “Before you begin” on page 40 and “Handling static-sensitive devices” on page 41. © Copyright IBM Corp. 2000, 2001...
Page 88: On/Off Reset Board
To remove the LED board: 1. Turn off server and disconnect all external cables and power cords. 2. Remove the cover. See “Removing the cover and bezel” on page 42. 3. Disconnect the LED board cable from the system board, connector (J39). 4.
Page 89: Scsi Backplane
1. Turn off server and disconnect all external cables and power cords. 2. Remove the cover. See “Removing the cover and bezel” on page 42. 3. Disconnect the cable, connector (J18), from the system board. 4. Remove the screw 1 . 5.
Page 90: Power Supply Backplane
To remove the hot-swap hard disk drive backplane: 1. Turn off server and disconnect all external cables and power cords. 2. Remove the cover. See “Removing the cover and bezel” on page 42. 3. Pull out the hard drives in order to disconnect them from the backplane. 4.
Page 91: Ac Distribution Box
AC distribution box Note: Before beginning, read “Safety information” on page 109, “Before you begin” on page 40 and “Handling static-sensitive devices” on page 41. To remove the AC distribution box: 1. Turn off server and disconnect all external cables and power cords. 2.
Page 92 Note: Before beginning, read “Safety information” on page 109, “Before you begin” on page 40 and “Handling static-sensitive devices” on page 41. To remove the system board: Note: When replacing the system board, you must either update the system with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.
Page 93: Symptom-To-Fru Index
2-1-1 (Secondary DMA register 1. System Board failed) 2-1-2 (Primary DMA register failed) 1. System Board 2-1-3 (Primary interrupt mask 1. System Board register failed) 2-1-4 (Secondary interrupt mask 1. System Board register failed) © Copyright IBM Corp. 2000, 2001...
Page 94 Beep/Symptom FRU/Action 2-2-2 (Keyboard controller failed) 1. System Board 2. Keyboard 2-2-3 (CMOS power failure and 1. Battery checksum checks failed) 2. System Board 2-2-4 (CMOS configuration 1. Battery information validation failed) 2. System Board 2-3-1 (Screen initialization failed) 1. System Board 2-3-2 (Screen memory failed) 1.
Page 95: No Beep Symptoms
Beep/Symptom FRU/Action Two Short Beeps (Information only, 1. Run Diagnostics the configuration has changed) 2. Run Configuration/Setup Three Short Beeps 1. DIMM 2. System Board One Continuous Beep 1. Processor 2. Optional Processor (if installed) 3. System Board Repeating Short Beeps 1.
Page 96 Notes: 1. To locate the LEDs on the system board see “System board LED locations” on page 38. 2. Check the System Error Log for additional information before replacing a FRU. 3. The DIMM error LEDs, processor error LEDs, and VRM error LEDs turn off when the system is powered down.
Page 97: Diagnostic Error Codes
Diagnostic Panel LED FRU/Action OVER LED on 1. Install an optional additional power supply, or remove optional devices from the server. NMI LED on 1. Reboot the system. 2. Check the System Error Log. TEMP LED on 1. Ambient temperature must be within normal operating specifications. See “Features and specifications”...
Page 98 Error Code/Symptom FRU/Action 011-XXX-000 (Failed COM1 Serial Port 1. System Board test) 011-XXX-001 (Failed COM2 Serial Port 1. System Board test) 014-XXX-000 (Failed Parallel Port test) 1. System Board 015-XXX-001 (USB interface not found, 1. System Board board damaged) 015-XXX-015 (Failed USB external 1.
Page 99 Error Code/Symptom FRU/Action 089-XXX-002 (Failed Optional 1. VRM 2 for Optional Microprocessor 2 Microprocessor test) 2. Optional Microprocessor 2 166-198-000 System Management: 1. Rerun the Diagnostic Test Aborted (Unable to communicate with ASM 2. Fix other error conditions and retry. These include other Failed adapter.
Page 100 Error Code/Symptom FRU/Action 166-400-000 System Management: Failed 1. Re-flash or Update firmware for ISMP System management hardware on system 2. System board board failed) (ISMP Self Test Result failed tests: x where x = Flash, RAM, or ROM.) 180-XXX-000 (Diagnostics LED failure) 1.
Page 101: Error Symptoms
Error Code/Symptom FRU/Action 217-XXX-003 (Failed BIOS Fixed Disk test) 1. Fixed Disk 4 Note: If RAID is configured, the fixed disk number refers to the RAID logical array 217-XXX-004 (Failed BIOS Fixed Disk test) 1. Fixed Disk 5 Note: If RAID is configured, the fixed disk number refers to the RAID logical array 217-XXX-005 (Failed BIOS Fixed Disk test) 1.
Page 102: Power Supply Led Errors
2. Run Diskette Drive Diagnostics 3. Cable 4. Diskette Drive 5. System Board Monitor problems (general). Some IBM 1. Monitor monitors have their own self-tests. If you 2. Run Video Diagnostics. If diagnostics pass, the problem may be a suspect a problem with the monitor, refer to video driver.
Page 103: Post Error Codes
AC Good LED DC Good LED Description FRU/Action Standby mode or dc 1. Check system board cable connectors problem. J32, J33, and J35. Move jumper on J32’s extension cable to pins 2-3 to bypass power control. If the DC Good LED comes on, press Ctrl+Alt+Delete.
Page 104 Error Code/Symptom FRU/Action 162 (Device Configuration Error) 1. Run Configuration/Setup Note: Be sure to load the default settings 2. Battery and any additional desired settings; then, 3. Failing Device save the configuration. 4. System Board 163 (Real-Time Clock error) 1. Run Configuration/Setup 2.
Page 105 Error Code/Symptom FRU/Action 303 (Keyboard controller error) 1. System Board 602 (Invalid diskette boot record) 1. Diskette 2. Diskette Drive 3. Cable 4. System Board 604 (Diskette drive error) 1. Run Configuration/Setup and Diagnostics 2. Diskette Drive 3. Drive Cable 4.
Page 106 Error Code/Symptom FRU/Action 1600 (The System Management 1. System Board Processor is not functioning) Do the following before replacing a FRU: 1. Ensure that a jumper is not installed on J45. 2. Remove the ac power to the system, wait 20 seconds; then, re-connect the ac power.
Page 107 Error Code/Symptom FRU/Action 5962 (IDE CD-ROM configuration error) 1. Run Configuration/Setup 2. CD-ROM Drive 3. CD-ROM Power Cable 4. IDE Cable 5. System Board 6. Battery 8603 (Pointing Device Error) 1. Pointing Device 2. System Board 00019501 (Processor 1 is not functioning - 1.
Page 108: Service Processor Error Codes
Error Code/Symptom FRU/Action 00180700, 00180800 (General PCI error) 1. System Board 2. PCI Card 01295085 (ECC checking hardware test 1. System Board error) 2. Processor 01298001 (No update data for processor 1. Ensure all processors are the same stepping level and cache size.
Page 109: Scsi Error Codes
SCSI error codes Error Code FRU/Action All SCSI Errors One or more of the 1. External SCSI devices must be powered-on before you following might be causing the problem: power-on the server. v A failing SCSI device (adapter, drive, 2. The cables for all external SCSI devices are connected correctly. controller) 3.
Page 110: Fan Error Messages
Fan error messages Message Action Fan ″X″ failure (level-critical; fan ″X″ had a 1. Check connections to fan ″X″ failure) 2. Replace fan ″X″ Fan ″X″ fault (level-critical; fan ″X″ beyond 1. Check connections to fan ″X″ recommended RPM range) 2.
Page 111: Voltage Related System Shutdown
Voltage related system shutdown Message Action System shutoff due to ″X″ current over 1. See “Power checkout” on page 19. max value (level-critical; system drawing too much current on voltage ″X″ bus) System shutoff due to ″X″ V over voltage 1.
Page 112: Host Built-In Self Test (Bist)
Host Built-In Self Test (BIST) Message Action Host fail (level-informational; host’s built-in 1. Reseat CPU self test failed) 2. Reseat VRM 3. Replace CPU Bus fault messages Bus fault messages Message Action Failure reading 12C device. Check 1. If installed, reseat I2C cable between Remote Supervisor Adapter devices on bus 0.
Page 113 3. Remove or disconnect the following (one at a time) until you find the failure (power-on the computer and reconfigure each time). Any external devices Surge suppressor device (on the computer) Modem, printer, mouse, or non-IBM devices Each adapter Drives Memory-Modules (Minimum requirement = 256 MB (2 banks of 128 MB...
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Page 116: System
System Index System (xSeries 342 Models 1RX, 2RX, 4RX, 5RX, 1TG, 2TG, 4TG) FRU No. Top Cover (All models) 37L0365 92MM X 38 Fan (All models) 37L0305 AC Distribution Box (All models) 37L0313 SCSI Backplane Combo/Backplate Assembly (All models) 00N8953 Hard Disk Drive Blank (All models) 00N7259 9.1 GB Hard Disk Drive, 7200 RPM...
Page 117: Keyboards
Index System (xSeries 342 Models 1RX, 2RX, 4RX, 5RX, 1TG, 2TG, 4TG) FRU No. Cable Management (All models) 00N7245 Hinge Pin (3) (All models) 00N7244 Lens Cover (All models) 00N7178 Misc FRU Kit (All models) 00N7179 Mounting Hardware/Cage (All models) 00N7196 Card Assembly, Neolite (Models 1TG, 2TG, 4TG) 06P5741...
Page 118: Power Cords
Keyboard FRU No. Yugosl/Lat 37L2582 US English-EMEA 37L2583 Chinese/US 37L2585 Thailand 37L2587 French Canadian 37L0913 Power cords Power cord FRU No. China (PRC) 01K9851 Japan 01K9853 Thailand 12J5120 Israel 12J5122 Bangladesh, Burma, India, Pakistan, South Africa, Sri Lanka 12J5124 Chile, Ethiopia, Italy, Libya, Somalia 12J5126 Argentina, Australia, New Zealand, Papua New Guinea, Paraguay, Uruguay, Western 12J5128...
Page 119: Related Service Information
Safety information The following section contains the safety information that you need to be familiar with before servicing an IBM computer. General safety Follow these rules to ensure general safety: v Observe good housekeeping in the area of the machines during and after maintenance.
Page 120: Electrical Safety
Electrical safety CAUTION: Electrical current from power, telephone, and communication cables can be hazardous. To avoid personal injury or equipment damage, disconnect the attached power cords, telecommunication systems, networks, and modems before you open the server covers, unless instructed otherwise in the installation and configuration procedures.
Page 121: Safety Inspection Guide
This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of non-IBM features or options not covered by this inspection guide.
Page 122: Handling Static-Sensitive Devices
Insulation must not be frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
Page 123: Grounding Requirements
Italian v Korean v Spanish Important: All caution and danger statements in this IBM documentation begin with a number. This number is used to cross reference an English caution or danger statement with translated versions of the caution or danger statement in this section.
Page 124 Statement 2 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 125 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CAUTION: Use safe practices when lifting. v Statement 5 CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
Page 126 Importante: Todas as instruções de cuidado e perigo da IBM documentation começam com um número. Este número é utilizado para fazer referência cruzada de uma instrução de cuidado ou perigo no idioma inglês com as versões traduzidas das instruções de cuidado ou perigo encontradas nesta seção.
Page 127 Instrução 2 CUIDADO: Ao substituir a bateria de lítio, utilize apenas uma bateria IBM, Número de Peça 33F8354 ou uma bateria de tipo equivalente, recomendada pelo fabricante. Se o seu sistema possui um móídulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de mídulo, do mesmo fabricante.
Page 128 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) CUIDADO: Ao levantar a máquina, faça-o com segurança. Instrução 5 CUIDADO: Os botões Liga/Desliga localizados no dispositivo e na fonte de alimentação não desligam a corrente elétrica fornecida ao dispositivo. O dispositivo também pode ter mais de um cabo de alimentação.
Page 129 Related service information...
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Page 131 Related service information...
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Page 133 Related service information...
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Page 135 Related service information...
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Page 137 Important: Toutes les consignes Attention et Danger indiquées dans la bibliothèque IBM documentation sont précédées d’un numéro. Ce dernier permet de mettre en correspondance la consigne en anglais avec ses versions traduites dans la présente section. Par exemple, si une consigne de type Attention est précédée du chiffre 1, ses traductions sont également précédées du chiffre 1 dans la présente section.
Page 138 ATTENTION: Remplacez la pile au lithium usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d’un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
Page 139 ≥18 kg (37 lbs) ≥32 kg (70.5 lbs) ≥55 kg (121.2 lbs) ATTENTION: Faites-vous aider pour soulever ce produit. Notice n 5 ATTENTION: Le bouton de mise sous tension/hors tension de l’unité et l’interrupteur d’alimentation du bloc d’alimentation ne coupent pas l’arrivée de courant électrique à...
Page 140 Wichtig: Alle Sicherheitshinweise in dieser IBM documentation beginnen mit einer Nummer. Diese Nummer verweist auf einen englischen Sicherheitshinweis mit den übersetzten Versionen dieses Hinweises in diesem Abschnitt. Wenn z. B. ein Sicherheitshinweis mit der Nummer 1 beginnt, so erscheint die übersetzung für diesen Sicherheitshinweis in diesem Abschnitt unter dem Hinweis...
Page 141 Hinweis 2 ACHTUNG: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer Verwendung, Handhabung oder Entsorgung explodieren.
Page 142 ≥18 kg ≥32 kg ≥55 kg ACHTUNG: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten. Hinweis 5 ACHTUNG: Mit dem Betriebsspannungsschalter an der Vorderseite des Servers und dem Betriebsspannungsschalter am Netzteil wird die Stromversorgung für den Server nicht unterbrochen. Der Server könnte auch mehr als ein Netzkabel aufweisen. Um die gesamte Stromversorgung des Servers auszuschalten, muß...
Page 143 Importante: Tutti gli avvisi di attenzione e di pericolo riportati nella pubblicazione IBM documentation iniziano con un numero. Questo numero viene utilizzato per confrontare avvisi di attenzione o di pericolo in inglese con le versioni tradotte riportate in questa sezione.
Page 144 Avviso 2 ATTENZIONE: Quando si sostituisce la batteria al litio, utilizzare solo una batteria IBM con numero parte 33F8354 o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
Page 145 ≥18 kg ≥32 kg ≥55 kg ATTENZIONE: Durante il sollevamento della macchina seguire delle norme di sicurezza. Avviso 5 ATTENZIONE: Il pulsante del controllo dell’alimentazione situato sull’unità e l’interruttore di alimentazione posto sull’alimentatore non disattiva la corrente elettrica fornita all’unità. L’unità potrebbe disporre di più di un cavo di alimentazione. Per disattivare la corrente elettrica dall’unità, accertarsi che tutti i cavi di alimentazione siano scollegati dalla sorgente di alimentazione.
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Page 149 Importante: Todas las declaraciones de precauciín de esta IBM documentation empiezan con un número. Dicho número se emplea para establecer una referencia cruzada de una declaraciín de precauciín o peligro en inglés con las versiones traducidas que de dichas declaraciones pueden encontrarse en esta secciín.
Page 150 PRECAUCIÓN: Cuando desee sustituir la batería de litio, utilice únicamente el número de pieza 33F8354 de IBM o cualquier tipo de batería equivalente que recomiende el fabricante. Si el sistema tiene un mídulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de mídulo, que ha de estar creado por el mismo fabricante.
Page 151 Declaración 4 ≥18 kg ≥32 kg ≥55 kg PRECAUCIÓN: Tome medidas de seguridad al levantar el producto. Declaración 5 PRECAUCIÓN: El botín de control de alimentaciín del dispositivo y el interruptor de alimentaciín de la fuente de alimentaciín no apagan la corriente eléctrica suministrada al dispositivo.
Page 152: Send Us Your Comments
We want to know your opinion about this manual (part number 24P2922). Your input will help us to improve our publications. Please photocopy this survey, complete it, and then fax it to IBM HMM Survey at 919-543-8167 (USA). Name: _________________________________________...
Page 153: Problem Determination Tips
References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only that IBM product, program, or service may be used.
Page 154: Trademarks
ServerProven, including but not limited to the implied warranties of merchantability and fitness for particular purpose. These products are offered and warranted solely by third parties. Trademarks The following terms are trademarks of the IBM Corporation in the United States, other countries, or both: ® Active PCI Predictive Failure Analysis ™...
Page 156 Part Number: 24P2922 (1P) P/N: 24P2922...

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Xseries 342 type 8669

IBM 8669 - Eserver xSeries 342 Hardware Maintenance Manual

About this Manual

General Checkout

General Information

Diagnostics

Configuration

Installing Options

FRU Information (Service Only)

Symptom-To-FRU Index

Parts Listing, Xseries 342

Related Service Information

Quick Links

Troubleshooting

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Summary of Contents for IBM 8669 - Eserver xSeries 342

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