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®
ThinkPad
T60
Service and Troubleshooting Guide

Summary of Contents

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    ® ThinkPad Service and Troubleshooting Guide...

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    ® ThinkPad Service and Troubleshooting Guide...

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    Note Before using this information and the product it supports, be sure to read the following: v Safety and Warranty Guide included in the package with this publication. v Wireless related information in online Access Help and Appendix D, “Notices,” on page 67. v Regulatory Notice included in the package with this publication.

  • Page 5: Table Of Contents

    Other problems . . 25 Notice for users in the U.S.A. . . 70 Starting BIOS Setup Utility . . 25 IBM Lotus Software Offer . 70 Trademarks . . 73 Chapter 4. Recovery options . . 27 Introducing Rescue and Recovery .

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    ® ThinkPad T60 Service and Troubleshooting Guide...

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    Read first Avoid leaving the base of your computer, or any other part that becomes hot during operation, in contact with your lap or any part of your body for an extended period when the computer is turned on or when the battery is charging. When the ac adapter is connected to an electrical outlet and your computer, it generates heat.

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    Read first Before moving your computer, do one of the following: turn it off, press Fn+F4 to put it in standby mode, or press Fn+F12 to put it in hibernation mode. Before moving the computer, make sure that the power on indicator is off. This will help to prevent damage to the hard disk drive, and possible loss of data.

  • Page 9: Chapter 1. Finding Information, This Guide And Other Publications, Finding Information With The Thinkvantage, Button

    Chapter 1. Finding information This guide and other publications Setup Instructions helps you to unpack your ThinkPad computer and get started. It includes a few tips for first-time users, and introduces software preinstalled by Lenovo. This Service and Troubleshooting Guide provides information about caring for your ThinkPad computer, basic troubleshooting information, some recovery procedures, help and service information, and warranty information for your computer.

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    Finding information Finding information with the ThinkVantage button The blue ThinkVantage button can help you in many situations when your computer is working normally, and even when it is not. Press the ThinkVantage button to open the Productivity Center and get access to informative illustrations and easy-to-follow instructions for getting started and staying productive.

  • Page 11: Chapter 2. Caring For Your Thinkpad Computer

    Chapter 2. Caring for your ThinkPad computer Though your computer is designed to function reliably in normal work environments, you need to use common sense in handling it. By following these important tips, you will get the most use and enjoyment out of your computer.

  • Page 12: Carry Your Computer Properly, Handle Storage Media And Drives Properly, Take Care In Setting Passwords

    Caring for your ThinkPad computer v Your computer display is designed to be opened and used at an angle slightly greater than 90 degrees. Do not open the display beyond 180 degrees, as this might damage the computer hinge. Carry your computer properly v Before moving your computer, be sure to remove any media, turn off attached devices, and disconnect cords and cables.

  • Page 13: Cleaning The Cover Of Your Computer

    Caring for your ThinkPad computer computer to you if it is lost or stolen. Registering your computer also enables Lenovo to notify you about possible technical information and upgrades. v Only an authorized ThinkPad repair technician should disassemble and repair your computer. v Do not modify or tape the latches to keep the display open or closed.

  • Page 14: Cleaning Your Computer Keyboard, Cleaning Your Computer Display, Care For The Fingerprint Reader

    Caring for your ThinkPad computer 9. Wait for the surface to dry completely and remove any cloth fibers from the computer surface. Cleaning your computer keyboard 1. Absorb some isopropyl rubbing alcohol on a soft, dust-free cloth. 2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it.

  • Page 15: Chapter 3. Solving Computer Problems, Frequently Asked Questions

    Chapter 3. Solving computer problems Frequently asked questions . A pointing device problem . . 19 Diagnosing problems . Standby or hibernation problems . . 19 HDD diagnostic program . Computer screen problems . . 20 Diagnosing problems using PC-Doctor Battery problems .

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    Solving computer problems Frequently asked questions This section lists frequently asked questions and tells where you can find detailed answers. For details about each publication included in the package with the ThinkPad computer, see “This guide and other publications” on page What safety precautions should I follow when using my ThinkPad computer? See the separate Safety and Warranty Guide for detailed information...

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    Solving computer problems How can I contact the Customer Support Center? See Chapter 6, “Getting help and service,” on page 47 of this Guide. For the phone numbers of the Customer Support Center nearest to you, see “Worldwide telephone list” on page 55. Where can I find warranty information? See the separate Safety and Warranty Guide for detailed warranty information.

  • Page 18: Diagnosing Problems Using Pc-doctor From The Service Partition

    Solving computer problems 3. While the message, “To interrupt normal startup, press the blue ThinkVantage button,” is displayed at the lower left of the screen, press F1 to enter BIOS Setup Utility. 4. Using cursor keys, select HDD diagnostic program and press Enter. The menu for the HDD diagnostic program opens.

  • Page 19: Troubleshooting, Error Messages

    Solving computer problems For more information about PC-Doctor, press F1 to go to the Help or online manual for the program by pressing F1. Troubleshooting If you do not find your problem here, see Access Help. The following section only describes problems that might prevent you from accessing this help system.

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    Solving computer problems Message Solution 01C9: More than one Your ThinkPad computer has a built-in Ethernet feature, and Ethernet devices are you cannot add another such feature by installing an Ethernet found. Remove one device. If this error message is displayed, remove the Ethernet of them.

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    Solving computer problems Message Solution 0251: System CMOS The system CMOS might have been corrupted by an checksum bad application program. The computer uses the default settings. Run BIOS Setup Utility to reconfigure the settings. If you still see the same error code, have the computer serviced. 0271: Date and time Neither the date nor the time is set in the computer.

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    Solving computer problems Message Solution 1810: Hard disk A problem in recognizing the layout of the partition on the partition layout hard disk has halted computer startup. Either the Predesktop error Area has been deleted, or the hard disk contains corrupt data. To try to restart your computer, complete one of the following: v If the Predesktop Area has been deleted 1.

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    Solving computer problems Message Solution The hard disk A hard disk password is set. Type the password and press password prompt Enter to use the computer. If you still see the same error message, have the computer serviced. Hibernation error The system configuration changed between the time your computer entered hibernation mode and the time it left this mode, and your computer cannot resume normal operation.

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    Solving computer problems Message Solution Cannot boot from Check the status of the device which you want to boot from. any device. Device not found Check the device you want to boot from. No valid operating system Check that the operating system has no failure and is installed correctly.

  • Page 25: Errors Without Messages

    Solving computer problems Errors without messages Problem: When I turn on the machine, nothing appears on the screen and the machine does not beep while starting up. Note: If you are not sure whether you heard any beeps, turn off the computer by pressing and holding the power button for more than 4 seconds;...

  • Page 26: A Password Problem, Keyboard Problems

    Solving computer problems A password problem Problem: I forgot my password. Solution: If you have registered your computer for Password Reset Service, and you forgot your power-on or hard disk password, you can reset it by pressing the ThinkVantage button at the password prompt. v If you cannot reset your power-on password, you must take your computer to a Lenovo authorized servicer or a marketing representative to have the password canceled.

  • Page 27: A Pointing Device Problem, Standby Or Hibernation Problems

    Solving computer problems Problem: A number appears when you type a letter. Solution: The numeric lock function is on. To disable it, press and hold Shift or Fn and then press NmLk (ScrLk). Problem: All or some of the keys on the external numeric keypad do not work.

  • Page 28: Computer Screen Problems

    Solving computer problems Problem: The computer does not return from standby mode, or the standby indicator stays on and the computer does not work. Solution: If the system does not return from standby mode, it may have entered standby or hibernation mode automatically because the battery is depleted.

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    Solving computer problems Problem: Missing, discolored, or bright dots appear on the screen every time you turn on your computer. Solution: This is an intrinsic characteristic of the TFT technology. Your computer’s display contains multiple thin-film transistors (TFTs). A small number of missing, discolored, or bright dots on the screen might exist all the time.

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    Solving computer problems Problem: The screen is unreadable or distorted. Solution: Make sure that: v The display device driver is installed correctly. v The screen resolution and color quality are correctly set. v The monitor type is correct. To check these settings, do as follows: ™...

  • Page 31: Battery Problems

    Solving computer problems Solution (continued): For Windows XP and Windows 2000: 1. Right-click on the desktop, click Properties to open the Display Properties window, then click the Settings tab. 2. Check whether the screen resolution and color quality are correctly set. 3.

  • Page 32: A Hard Disk Drive Problem, Fingerprint Authentication Problems

    Solving computer problems Problem: Your computer shuts down before the battery status indicator shows empty, -or- Your computer operates after the battery status indicator shows empty. Solution: Discharge and recharge the battery. Problem: The operating time for a fully charged battery is short. Solution: For details, see the Battery and power category in Troubleshooting under the Problem solving section in Access Help.

  • Page 33: A Startup Problem, Other Problems, Starting Bios Setup Utility

    Solving computer problems A startup problem ® Problem: The Microsoft Windows operating system will not start. Solution: Use the Rescue and Recovery workspace to help solve or identify your problem. For details about Rescue and Recovery, see Chapter 4, “Recovery options,” on page 27 Other problems Problem: Your computer does not respond.

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    Starting BIOS Setup Utility 1. To protect yourself against accidental loss of data, back up your data and computer registry. For details see the “Data backup-and-restore tools” section of Access Help. 2. If the diskette drive is connected to the computer, remove any diskette from the diskette drive, and then turn off the computer.

  • Page 35: Chapter 4. Recovery Options, Introducing Rescue And Recovery, Restoring Factory Contents

    Chapter 4. Recovery options Introducing Rescue and Recovery If Windows is not running properly, use the Rescue and Recovery workspace to help solve or identify your problem. Do the following: 1. Turn off your PC, then turn it on again. 2.

  • Page 36: Recovering Data

    Recovery options Notes: 1. If you are using Windows XP or Windows 2000 and the optical drive is not attached to your ThinkPad computer during recovery, DVD software and CD-recording software will not be installed. To ensure that they will be installed correctly, install the optical drive in the Ultrabay Slim before performing a recovery operation.

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    Chapter 5. Upgrading and replacing devices Replacing the battery Important Read Safety and Warranty Guide before replacing the battery. 1. Turn off the computer, or enter hibernation mode. Then disconnect the ac adapter and all cables from the computer. Note: If you are using a PC Card, the computer might not be able to enter hibernation mode.

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    Replacing the battery 5. Slide the battery latch to the locked position. 6. Turn the computer over again. Connect the ac adapter and the cables to the computer. Upgrading the hard disk drive Important Read Safety and Warranty Guide before replacing the hard disk drive. You can increase the storage capacity of your computer by replacing the hard disk drive with one of greater capacity.

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    Upgrading the hard disk drive Attention Handling a hard disk drive v Do not drop the drive or subject it to physical shocks. Put the drive on a material, such as soft cloth, that absorbs the physical shock. v Do not apply pressure to the cover of the drive. v Do not touch the connector.

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    Upgrading the hard disk drive 5. Remove the cover 1 ; then remove the hard disk by pulling out the tab 6. Detach the side rubber rails from the hard disk drive. 7. Attach the side rubber rails to a new hard disk drive. ®...

  • Page 41: Replacing Memory

    Upgrading the hard disk drive 8. Insert the hard disk drive into the hard disk drive bay; then press it firmly in to place. 9. Reinstall the cover of the bay 1 , and reinstall the screw 2 . 10. Reinstall the battery. 11.

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    Replacing memory Note: Use only the memory types supported by your computer. If you incorrectly install the optional memory or install an unsupported memory type, a warning beep will sound when you try to start the computer. To install an SO-DIMM, do the following: 1.

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    Replacing memory b. Turn the computer over again, and open the computer display. Pick the palm rest off the computer as shown in the drawing below. c. Open up the keyboard side of the palm rest first 1 , and then release the palm rest from the computer 2 .

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    Replacing memory d. Detach the connector of the palm rest cable by pulling the tab with your fingers. Now the palm rest has been removed. For the 15.4-inch widescreen model a. Remove the four screws that secure the palm rest. ®...

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    Replacing memory b. Turn the computer over and open the display. Open up the palm rest in the direction shown by arrow 1 by picking up the projection tabs on the sides, and then release the palm rest from the computer 2 . c.

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    Replacing memory 6. If two SO-DIMMs are already installed in the memory slot, remove one of them to make room for the new one by pressing out on the latches on both edges of the socket at the same time. Be sure to save the old SO-DIMM for future use.

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    Replacing memory 8. Attach the connector of the palm rest cable. 9. Reinstall the palm rest. For the 14-inch display model a. Align the palm rest with the front side of the computer, then pivot it downward. Chapter 5. Upgrading and replacing devices...

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    Replacing memory b. Make sure that the palm rest completely covers the front side of the computer as shown in the drawing below. ® ThinkPad T60 Service and Troubleshooting Guide...

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    Replacing memory c. Push the palm rest a little towards the keyboard 1 ; then press the left top 2 and right top 3 edges of the palm rest to fit it into place. Chapter 5. Upgrading and replacing devices...

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    Replacing memory d. Close the computer display, and turn the computer over. Reinstall four screws for the palm rest, in the order shown in the drawing. For the 15-inch display model a. Align the palm rest with the front side of the computer; then, holding it as shown in the drawing 1 , attach the palm rest from the front center.

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    Replacing memory b. Press the left top edge of the palm rest as shown in the drawing below to snap it in place. Make sure that the left top edge, the right top edge, and the front side of the palm rest are attached firmly. c.

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    Replacing memory For the 15.4-inch widescreen model a. Attach the connector of the palm rest cable. b. Press the left and right top edges of the palm rest to fit it into place. ® ThinkPad T60 Service and Troubleshooting Guide...

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    Replacing memory c. Push the front side of the palm rest until it clicks into place. d. Close the computer display, and turn the computer over. Reinstall the four screws for the palm rest. 10. Reinstall the battery. 11. Turn the computer over, and reconnect the ac adapter and the cables to the computer.

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    Replacing memory in your computer. For example, if your computer has 256 MB of memory and you install a 256-MB SO-DIMM in it, the quantity shown in “Installed memory” should be 512 MB. ® ThinkPad T60 Service and Troubleshooting Guide...

  • Page 55: Chapter 6. Getting Help And Service Getting Help And Service, Getting Help On The Web

    Chapter 6. Getting help and service Getting help and service If you need help, service, technical assistance, or just want more information about ThinkPad computers, you will find a wide variety of sources available from Lenovo to assist you. This section contains information about where to go for additional information about ThinkPad computers, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.

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    Getting help and service v Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service. v Engineering change management - Occasionally, there might be changes that are required after a product has been sold.

  • Page 57: Getting Help Around The World

    Getting help and service operation, visit the Support Web site at http://www.lenovo.com/ support/phone. If the number for your country or region is not listed, contact your Lenovo reseller or Lenovo marketing representative. Getting help around the world If you travel with your computer or relocate it to a country where your ThinkPad machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period.

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    ® ThinkPad T60 Service and Troubleshooting Guide...

  • Page 59: Appendix A. Warranty Information, Warranty Period

    Appendix A. Warranty information This Appendix provides information regarding the warranty period and type of warranty service applicable to your Machine in your country or region. For the terms and conditions of the Statement of Limited Warranty that applies to your Machine, see Chapter 2, Warranty Information in the Safety and Warranty Guide included with your Machine.

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    Machine Country or Region of Purchase Warranty period Types of Type Warranty Service 1955 Europe, Middle East, Africa Parts and Labor - 4 years (EMEA), Korea Battery pack - 1 year Other Parts and Labor - 4 years Battery pack - 1 year 1956 Parts and Labor - 4 years Battery pack - 1 year...

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    Machine Country or Region of Purchase Warranty period Types of Type Warranty Service 6372 Europe, Middle East, Africa Parts and Labor - 3 years (EMEA), Korea Battery pack - 1 year Other Parts and Labor - 3 years Battery pack - 1 year 6373 Europe, Middle East, Africa Parts and Labor - 4 years...

  • Page 62: Types Of Warranty Service

    Types of Warranty Service If required, your Service Provider will provide repair or exchange service depending on the type of warranty service specified for your Machine in the above table and as described below. Scheduling of service will depend upon the time of your call and is subject to parts availability.

  • Page 63: Worldwide Telephone List

    * This type of service is called ThinkPad EasyServ or EasyServ in some countries. To obtain warranty service contact a Service Provider. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In other countries, see the telephone numbers below. Worldwide telephone list Phone numbers are subject to change without notice.

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    Country or Region Telephone Number Brazil Sao Paulo region: (11) 3889-8986 Outside Sao Paulo region: 0800-701-4815 (Brazilian Portuguese) Canada 1-800-565-3344 (English, French) In Toronto only call 416-383-3344 Chile 800-224-488 (Spanish) China Technical Support Line 800-990-8888 86-10-58851110 (Mandarin) China ThinkPad (Technical enquiry hotline): (Hong Kong S.A.R.) 2516-3939 (Hong Kong) 0800-839 (Macau)

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    Country or Region Telephone Number France Up and running support: 0238-557-450 Hardware 0810-631-213 (Warranty service and support) Software 0810-631-020 (Warranty service and support) 0238-557-450 (30 day up and running support) (French) Germany 07032-15-49201 (30 day up and running support) 01805-25-35-58 (Warranty service and support) (German) Greece +30-210-680-1700...

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    Country or Region Telephone Number Malta +35621445566 Mexico 001-866-434-2080 (Spanish) Middle East +44 (0)1475-555-055 Netherlands +31-20-514-5770 (Dutch) New Zealand 0800-733-222 (English) Nicaragua 001-800-220-1830 (Spanish) Norway 6681-1100 (30 day up and running support) 8152-1550 (Warranty service and support) (Norwegian) Panama 206-6047 001-866-434-2080 (Lenovo Customer Support Center- toll Free) (Spanish)

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    Country or Region Telephone Number Taiwan 886-2-8723-9799 0800-000-700 (Mandarin) Thailand 1-800-299-229 (Thai) Turkey 00800-4463-2041 (Turkish) United Kingdom 01475-555-055 (30 day up and running support) 08705-500-900 (Standard warranty support) (English) United States 1-800-426-7378 (English) Uruguay 000-411-005-6649 (Spanish) Venezuela 0-800-100-2011 (Spanish) Vietnam For northern area and Hanoi: 84-4-843-6675 For southern area and Ho Chi Minh City: 84-8-829-5160 (English, Vietnamese)

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    ® ThinkPad T60 Service and Troubleshooting Guide...

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    Appendix B. Customer Replaceable Units (CRUs) For your ThinkPad computer, the following parts are designated Customer Replaceable Unit (CRU) parts. Listed below are the CRUs and the documentation where removal/replacement instructions are located. Service and Setup Access Online Online Troubleshooting Instructions Help Hardware...

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    v The Online Hardware Maintenance Manual and Online Videos available from the Support Web site http://www.lenovo.com/think/support/site.wss/document.do?lndocid =part-video. v The Customer Support Center. For the telephone number of the Support Center for your country or region, see “Worldwide telephone list” on page ®...

  • Page 71: Features

    Appendix C. Features and Specifications Features Processor v See the system properties of your computer. You can do this as follows: Click Start, right-click Computer (in Windows XP and Windows 2000, My Computer); then from the pull down menu select Properties. Memory v Double data rate (DDR) 2 synchronous dynamic random access memory Storage device...

  • Page 72: Specifications

    Features v Stereo headphone jack v Microphone jack v 3 Universal Serial Bus (USB) connectors v Infrared port v RJ11 telephone connector v RJ45 Ethernet connector v Ultrabay Slim v Docking connector PC Card slot v Type II PC Card (lower slot) v ExpressCard (upper slot) Optical drive v CD-ROM, DVD-ROM, Combo or Multi-Burner drive depending on the...

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    Specifications – At altitudes above 2438 m (8000 ft) - Maximum temperature when operating under the unpressurized condition: 31.3°C (88° F) Note: When you charge the battery pack, its temperature must be at least 10°C (50°F). v Relative humidity: – Operating: 8% to 80% –...

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    Specifications ® ThinkPad T60 Service and Troubleshooting Guide...

  • Page 75: Appendix D. Notices, Notices

    Appendix D. Notices Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used.

  • Page 76: Electronic Emissions Notices, Federal Communications Commission Fcc) Statement

    indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary. Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 77: Industry Canada Class B Emission Compliance Statement, European Union Emc Directive Conformance Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Proper cables and connectors are available from Lenovo authorized dealers. Lenovo is not responsible for any radio or television interference caused by using other than recommended cables or connectors or by unauthorized changes or modifications to this equipment.

  • Page 78: Eu Weee Statements, Notice For Users In The U.s.a, Ibm Lotus Software Offer

    Perchlorate Material — special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate. IBM Lotus Software Offer About the offer for purchasers of ThinkPad computers with Windows XP: As a qualifying purchaser of a ThinkPad computer with the Windows XP operating system, you are receiving a single, limited license for the Lotus ®...

  • Page 79

    (PIM) resources — like e-mail, calendar, to-do list — allowing you to access them while connected to or disconnected from your network. The standalone license does not include the right to access any IBM ® Lotus Domino servers;...

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    Purchasing Upgrades, Additional Licenses and Technical Support Software upgrades and technical support are available for a fee through IBM’s ® Passport Advantage Program. For information about purchasing additional licenses for Notes, SmartSuite, or other Lotus products, visit http://www.ibm.com or http://www.lotus.com/passport.

  • Page 81: Trademarks

    ThinkLight ThinkPad TrackPoint Ultrabay Ultrabay Enhanced UltraNav The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: IBM (used under license) Lotus 1-2-3 Approach Domino Lotus FastSite Freelance Graphics Lotus Notes Notes...

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    ® ThinkPad T60 Service and Troubleshooting Guide...

  • Page 83: Index

    Index fingerprint reader 63 problems care 6 battery 23 Access Help 1 problems 24 computer screen 20 frequently asked questions 8 diagnosing 9 fingerprint reader 24 battery hard disk 24 problems 23 hard disk hibernation mode 19 replacing 29 problem 24 keyboard 18 Be careful about using your upgrading 30, 33...

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    help 47 ® ThinkPad T60 Service and Troubleshooting Guide...

  • Page 86

    Part Number: 42T8862 Printed in China (1P) P/N: 42T8862...

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