Troubleshooting - Sony UP-DR200 Operating Instructions Manual

Message Description and Remedy
LOAD PAPER There is no paper roll loaded.
tLoad a paper roll. (page 9)
UNRECOGNIZED The ink ribbon cannot be properly
RELOAD RIBBON recognized.
tRemove the ribbon tray, make sure
that the ink ribbon is loaded
correctly, and reinsert the ribbon
tray into the printer.
LOAD RIBBON There is no ink ribbon loaded.
tLoad an ink ribbon. (page 9)
UNSUPPORTED A different ink ribbon for the printer
RIBBON may be loaded.
tConfirm whether or not the loaded
ink ribbon is for the printer.
(page 27)
Other messages
When the following messages appear even though the
ALARM indicator does not light, take the remedy next
to each message.
Message Description and remedy
LOAD NEW The designated amount of paper or ink
PAPER & RIBBON ribbon has been used up.
tLoad a new ink ribbon and paper
roll. (page 9)
HEAD COOLING The thermal head is too hot.
PLEASE WAIT tWait for the message to disappear.
Printing will then resume
automatically.
PLEASE WAIT The printer has ejected a printout
because it has received a stop
command or the printer has stopped
printing due to some problem.
tWait for the message to disappear.

Troubleshooting

Before submitting the product for repair, please recheck
the following. If the unit still does not operate properly,
contact your supplier or the nearest Sony Service Center.
Problem Cause and Remedy
The printer does not • The printer is not turned on.
tTurn on the printer on.
feed the correct
amount of paper • The paper roll has been loaded with
automatically when its left and right sides reversed.
tLoad the paper roll in the proper
you close the front
door after loading the
paper roll and ink
ribbon.
Cannot load the ink You may be trying to load the ink
ribbon. ribbon spools into the wrong holders.
tLoad each spool into its proper
holder on the ribbon tray. (page 12)
LOAD RIBBON is The ink ribbon may not be loaded
displayed even though correctly.
an ink ribbon is tLoad the ink ribbon correctly.
loaded. (page 9)
Paper is left even This is not a malfunction. Extra sheets
though LOAD NEW of paper are provided with each roll of
PAPER & RIBBON is paper.
displayed. tRemove the current paper roll and
load a new ink ribbon and paper
roll. (page 9)
Ink ribbon is left even This is not a malfunction. Extra ink
though LOAD NEW ribbon is provided.
tRemove the current ink ribbon and
PAPER & RIBBON is
displayed. load a new ink ribbon and paper
roll. (page 9)
HEAD COOLING The filter may be dirty.
tClean the filter. (page 26)
PLEASE WAIT is
displayed frequently.
A vertical white stripe Dust may have accumulated on the
appears on the thermal head.
tClean the interior. (page 24)
printout.
The blank portion • The image may be shifted.
tShift the printout image to the
appears on the edge of
the printout.
• You may be using a printing pack
with 127-mm (5-inch) width
(2UPC-R203/R205 series) without
the paper adapters installed.
tInstall the paper adapters.
direction. (page 11)
desired position. (page 22)
(page 10)
Troubleshooting
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