HP J4367A - UPS R3000 XR User Manual

HP J4367A - UPS R3000 XR User Manual

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HP UPS R3000

User Guide

Part Number 192131-007
December 2009 (Seventh Edition)

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Summary of Contents for HP J4367A - UPS R3000 XR

  • Page 1: User Guide

    HP UPS R3000 User Guide Part Number 192131-007 December 2009 (Seventh Edition)
  • Page 2 © Copyright 2000, 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
  • Page 3: Table Of Contents

    Contents Component identification ....................... 6 UPS R3000 overview ........................... 6 UPS front panel ............................6 UPS front panel controls ..........................7 UPS front panel LED indicators ........................8 HP UPS R3000 models ..........................8 UPS R3000 NA and R3000j JPN rear panel....................9 UPS R3000h NA and R3000h JPN rear panel ....................
  • Page 4 Verifying the REPO port connection ......................31 Powering down the UPS ..........................31 Power management ........................32 Power management software ........................32 Maintenance ..........................33 Removing the UPS front bezel ........................33 Removing the ERM front bezel ........................33 Replacing the UPS electronics module ......................33 Replacing the UPS option card ........................
  • Page 5 REPO port specifications ..........................49 Spares ............................50 Ordering spares ............................50 UPS spare parts list............................. 50 ERM spare parts list ............................ 51 Hardware options ............................51 Technical support ........................52 Before you contact HP ..........................52 HP contact information ..........................52 Warranty information ........................
  • Page 6: Component Identification

    Component identification UPS R3000 overview The HP UPS R3000 features a 2U rack-mount design and offers power protection for loads up to 3000 VA/2700 W. To benefit from the latest product enhancements, update to the latest versions of UPS firmware and software.
  • Page 7: Ups Front Panel Controls

    UPS front panel controls The front panel is shown with the bezel removed. Item Description Function On button Powers up the UPS ("Starting power to the load" on page 24) Standby button Places the UPS in Standby mode (on page Test/Alarm Reset button Silences UPS alarms ("Silencing an audible...
  • Page 8: Ups Front Panel Led Indicators

    UPS front panel LED indicators The front panel is shown with the bezel removed. Item LED description Configure Mode On General Alarm On Battery Battery Fault Site Wiring Fault Utility Overload 76% to 100% load 51% to 75% load 26% to 50% load 0% to 25% load For more information, see "LED and audible alarm troubleshooting (on page 41)"...
  • Page 9: Ups R3000 Na And R3000J Jpn Rear Panel

    UPS model Description • R3000j JPN Japanese ("UPS R3000 NA • Low-voltage and R3000j JPN • Nondetachable NEMA L5-30 plug rear panel" on page 9) R3000h NA • Domestic ("UPS R3000h • High-voltage NA and R3000h • Nondetachable NEMA L6-20 plug JPN rear panel"...
  • Page 10: Ups R3000H Na And R3000H Jpn Rear Panel

    Item Description PDU output (NEMA L5-30) receptacle (load segment 1) Cord retention clip attachment locations Ground bonding screw Power cord with L5-30 plug UPS R3000h NA and R3000h JPN rear panel Item Description REPO port ERM connector Serial communications port/options slot Load segment 1 (three IEC-320-C13 receptacles) Load segment 2 (three IEC-320-C13 receptacles) Load segment 3 (three IEC-320-C13 receptacles)
  • Page 11: Ups R3000 Int Rear Panel

    UPS R3000 INT rear panel Item Description REPO port ERM connector Serial communications port/options slot Load segment 1 (three IEC-320-C13 receptacles) Load segment 2 (three IEC-320-C13 receptacles) Load segment 3 (three IEC-320-C13 receptacles) Load segment circuit breakers PDU output (IEC-320-C20) receptacle (load segment 1) Cord retention clip attachment locations Input power receptacle (IEC-320-C19) for country-specific plug attachment...
  • Page 12: Erm Rear Panel

    NOTE: If the UPS was operating on battery power when the remote switch was closed, no power is available to the load devices until utility power is restored and the UPS has been manually powered up. To restore power to the load devices after the REPO feature is activated, press the On button after the AC source is reconnected to the UPS.
  • Page 13: Installation

    Installation Precautions Save these instructions. This document contains important safety instructions that should be followed during installation, operation, and maintenance of the UPS and batteries. WARNING: A risk of personal injury from electric shock and hazardous energy levels exists. The installation of options and routine maintenance and service of this product must be performed by individuals who are knowledgeable about the procedures, precautions, and hazards associated with AC power products.
  • Page 14: Selecting A Site

    • Hex nuts • Cage nuts • Cage nut-fitting tool Selecting a site WARNING: To prevent fire or electric shock, install the unit in a temperature- and humidity- controlled indoor environment, free of conductive contaminants. When selecting a site, consider the following factors: •...
  • Page 15 To reduce the risk of personal injury or damage to the equipment, be sure that: WARNING: • The leveling feet are extended to the floor. The full weight of the rack rests on the leveling feet. • The stabilizing feet are attached to the rack if it is a single-rack installation. •...
  • Page 16 Insert screws through the rack into the mounting rail and the front of each mounting bracket. Install cage nuts or clip nuts into the rear of the rack. Installation 16...
  • Page 17 Insert screws through the mounting rail into the cage nuts or clip nuts. Tighten the wing nuts or hex nuts. Installation 17...
  • Page 18: Installing The Ups

    Install the rear stabilization bracket using hex nuts. Wait until the unit is installed and the brackets are adjusted before tightening the nuts. Installing the UPS Before installing the unit, review and adhere to all warnings provided in "Precautions (on page 13)." WARNING: A risk of personal injury or damage to the equipment exists.
  • Page 19: Connecting The Battery Leads

    Connecting the battery leads Attaching the UPS front bezel Connecting the serial communications port CAUTION: Use only the computer interface cable supplied with the UPS to connect the communications port to the host computer. IMPORTANT: Power management software requires the communications port to be appropriately cabled to the host computer.
  • Page 20: Connecting The Repo Port

    Connecting the REPO port WARNING: The pins on the REPO port are polarity sensitive. Be sure to verify polarity while connecting the REPO port. WARNING: To meet the requirements stated in NEC (NFPA 70) Articles 645-10 and 645-11, a UPS installed in a computer equipment room must be connected to a REPO circuit. IMPORTANT: The remote switch must be in the Off (open) position to enable power to the output receptacles.
  • Page 21 NOTE: Wire the connector block using stranded, nonshielded wire (AWG #22 - #18, or equivalent). Separate wire pairs are attached to a single, normally-open contact in a parallel connection. HP recommends using different colors for the positive and negative wires. If a connector becomes disconnected and is reconnected with reversed polarity, a REPO is initiated.
  • Page 22: Connecting The Ground Bonding Cable

    Connecting the ground bonding cable NOTE: UPS appearance might vary depending on the specific unit installed. The ground bonding screw is provided as an attachment point for conductors. Use a ground bonding cable if the rack contains any conductors for the purpose of functional grounding or bonding of ungrounded metal parts.
  • Page 23: Connecting Devices To The Ups

    To prevent injury from electric shock or damage to the equipment: WARNING: • Plug the input line cord into a grounded (earthed) electrical outlet that is installed near the equipment and is easily accessible. • Do not disable the grounding plug on the input line cord. The grounding plug is an important safety feature.
  • Page 24: Charging The Ups Batteries

    Charging the UPS batteries Allow the batteries to charge before putting the UPS into service. IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to devices. The batteries charge to: • 90% of their capacity within 4 hours •...
  • Page 25: Attaching The Erm Front Bezel

    Attaching the ERM front bezel Switching off the ERM circuit breaker To prevent personal injury from electric shock or damage to the equipment, WARNING: verify that the circuit breaker is in the Off position. Connecting the ERM to the UPS NOTE: Before connecting an ERM to a UPS, remove the label from the ERM connector.
  • Page 26: Switching On The Erm Circuit Breaker

    Plug the ERM cable (1) in the socket (2) at the rear of the UPS. To install a second ERM, plug the cable from the second ERM into the socket at the NOTE: rear of the first ERM. Up to two ERM units can be connected. Switching on the ERM circuit breaker Charging the ERM batteries Connect the UPS to a grounded utility power outlet.
  • Page 27: Ups Operations

    UPS operations Modes of operation The UPS has four modes of operation: • Standby mode (on page 27) • Operate mode (on page 27) • Configure mode (on page 28) • Auto-Bypass mode (on page 28) Standby mode In Standby mode: •...
  • Page 28: Configure Mode

    NOTE: • If the UPS is using battery power (no utility power is present and the Utility LED is red), press and hold the On button until the audible alarm sounds. • If the UPS is off (no LEDs are illuminated), press the On button to start the UPS on battery power.
  • Page 29 Available settings Parameter Associated LED Explanation (when LED is illuminated) Nominal voltage 100/200-208 General Alarm Nominal utility voltage level is set to setting (red) 100/200-208 VAC 110/220 Nom On Battery (red) Nominal utility voltage level is set to 110/220 VAC 120/230 Nom Battery Fault (red) Nominal utility voltage level is set to...
  • Page 30: Available Voltage Settings

    NOTE: Configure mode times out after 2 minutes of inactivity. If the Test/Alarm Reset button has not been pressed, any new selections are not saved. For the location of buttons, see "UPS front panel controls (on page 7)." For the location of LEDs, see "UPS front panel LED indicators (on page 8)." Available voltage settings NOTE: An asterisk (*) indicates the default setting.
  • Page 31: Silencing An Audible Alarm

    Silencing an audible alarm To silence an alarm, press the Test/Alarm Reset button ("UPS front panel controls" on page 7). IMPORTANT: Although the audible alarm silences, the condition that caused the alarm to sound may still • exist. If a utility power failure caused the alarm (the Utility LED or the General Alarm LED •...
  • Page 32: Power Management

    Power management Power management software HP Power Manager software ensures maximum power reliability of computer systems through comprehensive control of UPSs. The easy-to-use browser interface enables novice users to configure and manage power protection settings. To download the latest version of HP Power Manager software, see the HP website (http://www.hp.com/go/rackandpower).
  • Page 33: Maintenance

    Maintenance Removing the UPS front bezel Removing the ERM front bezel Replacing the UPS electronics module This component is hot-swappable and can be replaced without powering down the UPS. Maintenance 33...
  • Page 34: Replacing The Ups Option Card

    (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 31)." Disconnect the communications cable from the option card. Remove the option card ("Replacing the UPS option card" on page 34). Remove the UPS front bezel ("Removing the UPS front bezel"...
  • Page 35: Replacing The Batteries

    Remove the two screws securing the option card and slide the card out. To replace the component, reverse the removal procedure. Replacing the option card might require power management software to be restarted NOTE: or reconfigured. Replacing the batteries To replace the batteries: Read and observe the requirements in "Important battery safety information (on page 35)"...
  • Page 36: Battery Care And Storage Guidelines

    WARNING: To prevent personal injury, prepare the area and observe all materials-handling procedures when transporting a battery module. Battery modules weigh 20 kg (44.1 lb). NOTE: Replace all battery modules at the same time. Battery care and storage guidelines • Minimize the amount of time the UPS uses battery power by matching the UPS configuration with the utility voltage.
  • Page 37 (optional) To replace the component with the UPS powered down, refer to "Powering down the UPS (on page 31)." CAUTION: When hot-swapping batteries, the UPS is not protected in the event of a utility power failure, unless at least one ERM is installed. Remove the UPS front bezel ("Removing the UPS front bezel"...
  • Page 38: Testing The New Battery Module

    Testing the new battery module After installing the new battery module, press the Test/Alarm Reset button to initiate a self-test ("Initiating a self-test" on page 30). IMPORTANT: The UPS does not execute a self-test until the batteries are 90 percent charged. IMPORTANT: Charge the batteries for at least 24 hours before supplying backup power to devices.
  • Page 39: Updating The Ups Firmware

    Switch the circuit breaker for any attached ERMs to the Off position. Unplug the ERM from the back of the UPS. Unplug the ERM from a second connected ERM. Remove the front bezel ("Removing the ERM front bezel" on page 33) on the ERM that is being replaced.
  • Page 40: Reassigning The Usb Com Ports

    Click Advanced. The Advanced Settings screen appears. From the COM Port Number drop down menu, select Com 1 for the USB port number. If COM 1 is being used by another USB port, the following message appears: This COM name is being used by another device. Using duplicate names can lead to inaccessible devices and changed settings.
  • Page 41: Troubleshooting

    Troubleshooting LED and audible alarm troubleshooting Genera Batter Site Utility Overloa Audible Condition Batter y Fault Wiring d LED alarm alarm be l Alarm y LED Fault silenced ("Silencin g an audible alarm" on page 31)? Green No audible UPS is in Operate alarm mode (on page 27) Flashin...
  • Page 42: Ups Is In Auto-Bypass Mode

    Flashin Flashin On—1 beep On battery—Input g red g red every 5 voltage is out of range seconds (on page 43) Flashing Flashin Flashin Flashin Flashin Flashing On— Internal UPS fault g red g red g red g red Continuous condition (on page On—...
  • Page 43: Bypass Is Out Of Range

    Remove one or more load devices to reduce the power requirements. Wait at least 5 seconds and restart the UPS. If the condition persists, verify that the load devices are not defective. Allow the UPS to cool: Power down the UPS ("Powering down the UPS"...
  • Page 44: Utility Power Condition

    Utility power condition The utility input voltage is outside the operating range. Action: Check the input voltage and reconfigure the UPS ("Configuring the UPS" on page 28). Contact a qualified electrician to verify that the utility power is suitable for the UPS. Internal UPS fault condition Action: Power down the UPS...
  • Page 45: Low Battery Shutdowns

    Be sure that the power cord is plugged in to a utility power receptacle. Check the power source at the utility power receptacle. Low battery shutdowns Ungraceful shutdown of attached servers occurs when the UPS is in a low battery condition. Action: Verify that the power management software is not delaying the shutdown of attached servers when the UPS is in a low battery condition.
  • Page 46: Specifications

    Specifications UPS physical specifications Parameter Value Height 8.9 cm (3.5 in) Depth 62.2 cm (25 in) Width 44.1 cm (17.5 in) Weight 37 kg (82 lb) ERM physical specifications Parameter Value Height 8.9 cm (3.5 in) Depth 34.3 cm (13.5 in) Width 44.5 cm (17.5 in) Weight...
  • Page 47: Ups Output Specifications

    The output voltage is 204 for this setting. UPS output specifications UPS model Load segment Output receptacles R3000 NA 2 x 5-15R 1 x L5-30R 2 x 5-15R 2 x 5-15R R3000j JPN 2 x 5-15R 1 x L5-30R 2 x 5-15R 2 x 5-15R 3 x IEC-320-C13 R3000h NA/JPN...
  • Page 48: Output Tolerance Specifications

    Configuration setting (VAC) Available nominal output voltage (VAC) Output tolerance specifications Source of power Regulation Utility power (nominal -10% to +6% of nominal output voltage rating range) (within the guidelines of the Computer Business Equipment Manufacturers Association) Battery power ±5% of nominal output voltage rating Output feature specifications Feature Specification...
  • Page 49: Environmental Specifications

    Environmental specifications Feature Specification Operating temperature 10°C to 40°C (50°F to 104°F); UL-tested at 25°C (77°F) -25°C to 55°C (-13°F to 131°F) Nonoperating temperature Relative humidity 20% to 80%; noncondensing Operating altitude Up to 2,000 m (6,600 ft) above sea level Nonoperating altitude 15,000 m (49,212 ft) above sea level Audible noise...
  • Page 50: Spares

    Spares Ordering spares To order a spare, visit the HP website (http://www.hp.com/buy/parts). To replace parts under warranty, contact an HP authorized service representative. UPS spare parts list Item Description Spare part number UPS unit NA 407390-001 UPS unit JPN 407392-291 UPS unit HV NA 407391-001 UPS unit HV JPN...
  • Page 51: Erm Spare Parts List

    * not shown ERM spare parts list Item Description Spare part number Battery modules (2) 407407-001 ERM unit 407398-001 ERM to UPS cable 407410-001 UPS/ERM mounting 407408-001 brackets Mounting rails with screws 419181-001 * not shown Hardware options For information on the supported hardware options, see the HP website (http://www.hp.com/go/rackandpower).
  • Page 52: Technical Support

    Technical support Before you contact HP Be sure to have the following information available before you call HP: • Technical support registration number (if applicable) • Product serial number • Product model name and number • Product identification number • Applicable error messages •...
  • Page 53: Warranty Information

    Warranty information Limited warranty To back up the wide range of features offered with the UPS, a 3-year limited warranty is provided. $250,000 Computer Load Protection Guarantee In addition to the limited warranty, a $250,000 Computer Load Protection Guarantee (provided by the original equipment manufacturer) is offered.
  • Page 54: Recommended Duration Of Use

    Recommended duration of use Although tests and a multitude of customer experiences have shown no noticeable performance issues with UPSs for significant time periods after expiration of the 3-year limited warranty, we strongly recommend considering replacing UPSs after a maximum of 5 to 6 years of use to assure full functionality and a safe operating environment.
  • Page 55: Regulatory Compliance Notices

    Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification, this product has been assigned a unique regulatory model number. The regulatory model number can be found on the product nameplate label, along with all required approval markings and information. When requesting compliance information for this product, always refer to this regulatory model number.
  • Page 56: Declaration Of Conformity For Products Marked With The Fcc Logo, United States Only

    To identify this product, refer to the part, series, or model number found on the product. Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the user’s authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
  • Page 57: Canadian Notice (Avis Canadien)

    EMC Directive 2004/108/EC Compliance with these directives implies conformity to applicable harmonized European standards (European Norms) which are listed on the EU Declaration of Conformity issued by Hewlett-Packard for this product or product family. This compliance is indicated by the following conformity marking placed on the product: This marking is valid for non-Telecom products and EU harmonized Telecom products (e.g.
  • Page 58: Japanese Notice

    This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment.
  • Page 59: Bsmi Notice

    BSMI notice Korean notice Class A equipment Class B equipment Battery replacement notice Power products contain sealed lead-acid battery modules. A risk of fire and WARNING: burns exists if the battery is not properly handled. To reduce the risk of personal injury: •...
  • Page 60: Taiwan Battery Recycling Notice

    Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales, giveaway or promotion. Contact a qualified Taiwanese recycler for proper battery disposal. Power cord statement for Japan Regulatory compliance notices 60...
  • Page 61: Electrostatic Discharge

    Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices.
  • Page 62: Acronyms And Abbreviations

    Acronyms and abbreviations extended runtime module International Electrotechnical Commission light-emitting diode National Electrical Code NEMA National Electrical Manufacturers Association NFPA National Fire Protection Association power distribution unit power factor corrected REPO remote emergency power off uninterruptible power system Acronyms and abbreviations 62...
  • Page 63: Index

    Index configuration of system 28 configuration, troubleshooting 45 Configure button, location 7 alarm cannot be silenced 41 Configure mode 28 alarms, silencing 31 Configure Mode On LED, location 8 authorized reseller 52 connecting batteries 19 Auto-Bypass mode 28, 42 connecting devices to UPS 23 contacting HP 52 cord retention clip locations 9, 10, 11 cord retention clips, connecting 23...
  • Page 64 front panel components 6, 7 front panel LEDs 8 maintenance 33 modes of operation 27 modifications, FCC notice 56 general alarm condition 42 mounting rails 14 General Alarm LED, location 8 General Alarm LED, troubleshooting 41 ground bonding cable, connecting 22 nominal voltage, configuring 28 grounding methods 61 obtaining new batteries 36...
  • Page 65 R3000j JPN 9 telephone numbers 52 rails, installing 14 temperature ranges (environmental) 49 rear panel connectors 9, 10, 11, 12 Test/Alarm Reset button, location 7 recommended duration of use 54 testing batteries 38 regulatory compliance identification numbers 55 testing LEDs 30 regulatory compliance notices 55, 57, 60 tools 13 replacing the batteries 35, 36...

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R3000j jpnR3000 naR3000h naR3000h jpnUps r3000 int

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