Cisco 6941 - Unified IP Phone Slimline VoIP Administration Manual
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Cisco 6941 - Unified IP Phone Slimline VoIP Administration Manual

Ip phone for cisco unified communications manager 8.5 (sccp and sip)
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Download this manual See also: Reference Manual, User Manual
Cisco Unified IP Phone 6921, 6941, 6945,
and 6961 Administration Guide for Cisco

Unified Communications Manager 8.5

(SCCP and SIP)
Americas Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel: 408 526-4000
800 553-NETS (6387)
Fax: 408 527-0883
Text Part Number: OL-23769-01

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Summary of Contents for Cisco 6941 - Unified IP Phone Slimline VoIP

  • Page 1: Unified Communications Manager

    Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387)
  • Page 2 United States and certain other countries. Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks.

  • Page 3: Table Of Contents

    Understanding How the Cisco Unified IP Phone Interacts with the VLAN Providing Power to the Cisco Unified IP Phone Power Guidelines Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 4 C H A P T E R Configuration Menus on the Cisco Unified IP Phone Displaying a Configuration Menu Unlocking and Locking Options Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 5 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone C H A P T E R Model Information Screen Status Menu Status Messages Screen Network Statistics Screen Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 6 9-13 Troubleshooting Tips 9-14 Where to Go for More Troubleshooting Information 9-15 Cleaning the Cisco Unified IP Phone 9-15 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 7 Feature Support by Protocol for the Cisco Unified IP Phone 6921, 6941, 6945, and 6961 A P P E N D I X N D E X Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 8 Contents Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) viii OL-23769-01...
  • Page 9 Chapter 3, “Setting Up the Cisco Unified IP Phone” Describes how to install and configure the Cisco Unified IP Phone on your network properly and safely. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 10: Related Documentation

    Regulatory Compliance and Safety Information for Cisco Unified IP Phones • Cisco Unified Communications Manager Administration Related publications are available at the following URL: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 11: Cisco Product Security Overview

    Terminal sessions and information the system displays are in font. screen screen font Information you must enter is in font. boldface screen boldface screen Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 12 Statement 1071 SAVE THESE INSTRUCTIONS Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 13: An Overview Of The Cisco Unified Ip Phone

    Using a cell, mobile, or GSM phone, or two-way radio in close proximity to a Cisco Unified IP Phone Caution may cause interference. For more information, refer to the manufacturer’s documentation of the interfering device. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 14: Understanding The Cisco Unified Ip Phones 6921, 6941, 6945, And 6961

    Softkey buttons Enables softkey options displayed on the phone screen. Transfer button Transfers a call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 15 Opens/closes the Applications menu. Use it to access call history, user button preferences, phone settings, administration settings, and phone information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 16 Shows information about your phone such as directory number, active call and line status, softkey options, speed dials, placed calls, and phone menu listings. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 17 12 Mute button Toggles the microphone on or off. When the microphone is muted, the button is lit. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 18 16 Contacts button Opens/closes the Directories menu. Use it to access personal and corporate directories. 17 Handset Phone handset. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 19 Enables softkey options displayed on the phone screen. Transfer button Transfers a call. Conference button Creates a conference call. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 20 Opens/closes the Applications menu. Use it to access call history, user button preferences, phone settings, administration settings, and phone information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 21: What Networking Protocols Are Used?

    Using CDP, a device can advertise its Cisco Catalyst switch. existence to other devices and receive information about other devices in the network. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 22 The Cisco Unified IP Phone supports LLDP on the Protocol (LLDP) protocol (similar to CDP) that is supported PC port. on some Cisco and third-party devices. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-10 OL-23769-01...
  • Page 23 Cisco Unified IP Phones use TCP to connect to Protocol (TCP) protocol. Cisco Unified CM and to access XML services. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-11 OL-23769-01...

  • Page 24: What Features Are Supported On The Cisco Unified Ip Phone 6921, 6941, And 6961?

    Configuring Network Parameters Using the Cisco Unified IP Phone, page 1-14 • Providing Users with Feature Information, page 1-14 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-12 OL-23769-01...

  • Page 25: Feature Overview

    You can access Cisco Unified Communications Manager Business Edition documentation at this location: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html Related Topic • Telephony Features Available for the Cisco Unified IP Phone, page 5-1 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-13 OL-23769-01...

  • Page 26: Configuring Network Parameters Using The Cisco Unified Ip Phone

    Files” chapter in Cisco Unified Communications Manager Security Guide. Table 1-5 shows where you can find additional information about security in this and other documents. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-14 OL-23769-01...
  • Page 27 Deleting the CTL file from the phone See the “Resetting or Restoring the Cisco Unified IP Phone” section on page 9-12 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-15 OL-23769-01...

  • Page 28: Overview Of Supported Security Features

    Security Configuration menu on the phone. See the “Configuring Security on the Cisco Unified IP Phone” section on page 3-16 for more information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-16 OL-23769-01...
  • Page 29 See the “Disabling and Enabling Web Page Access” section on page 8-3. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-17 OL-23769-01...

  • Page 30: Understanding Security Profiles

    If the call is routed through non-IP call legs, for example, PSTN, the call may be nonsecure even though it is encrypted within the IP network and has a lock icon associated with it. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-18...
  • Page 31 A protected call is established when your phone, and the phone on the other end, is configured for protected calling. The other phone can be in the same Cisco IP network, or on a network outside the IP network. Protected calls can only be made between two phones. Conference calls and other multiple-line calls are not supported.
  • Page 32 Secure MeetMe Minimum security level is Only secure conference bridge nonsecure available and used Conference accepts all calls Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-20 OL-23769-01...

  • Page 33: Supporting 802.1X Authentication On Cisco Unified Ip Phones

    Unified IP Phones, be sure that you have properly configured the other components before enabling it on the phone. See the “802.1X Authentication and Status” section on page 4-9 for more information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-21 OL-23769-01...

  • Page 34: Security Restrictions

    After you have set up the IP telephony system and configured system-wide features in Cisco Unified CM, you can add IP phones to the system. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-22...

  • Page 35: Configuring Cisco Unified Ip Phones In Cisco Unified Cm

    Cisco Unified IP Phone Configuration, Cisco Unified Communications Manager Administration • Guide Autoregistration Configuration, Cisco Unified Communications Manager Administration Guide • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-23 OL-23769-01...
  • Page 36 Service URL buttons or adds a Privacy button to meet user needs. See the “Modifying Phone Button Templates” section on page 5-17. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-24 OL-23769-01...
  • Page 37 Communications Manager Administration Guide, Cisco Provides access to an IP phone service or URL. Unified IP Phone Configuration. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-25 OL-23769-01...
  • Page 38 Some phones, such as those in conference Note rooms, do not have an associated user. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-26 OL-23769-01...

  • Page 39: Installing Cisco Unified Ip Phones

    Adds primary and secondary directory numbers and features associated with directory numbers to the phone. Verifies that phone is configured properly. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-27 OL-23769-01...
  • Page 40 Website.” Ensures that users have adequate information to successfully use their Cisco Unified IP Phones. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-28 OL-23769-01...

  • Page 41: Terminology Differences

    Message Waiting Lamp Programmable Feature Button Programmable Line Button or Programmable Line Key (PLK) Voicemail System Voice Messaging System Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-29 OL-23769-01...
  • Page 42 Chapter Terminology Differences Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 1-30 OL-23769-01...

  • Page 43: Understanding Interactions With Other Cisco Unified Ip Telephony Products

    Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified CM, page 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN, page 2-2 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 44: Understanding How The Cisco Unified Ip Phone Interacts With Cisco Unified Cm

    Network security may indicate a need to isolate the VLAN voice traffic from the VLAN data traffic. • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 45: Providing Power To The Cisco Unified Ip Phone

    The following sections provide more information about powering a phone: Power Guidelines, page 2-4 • Power Outage, page 2-4 • Obtaining Additional Information about Power, page 2-5 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 46: Power Guidelines

    In the case of a power failure or disruption, you may need to reset or reconfigure equipment before using the Service or Emergency Calling Service dialing. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 47: Obtaining Additional Information About Power

    Cisco Extension Mobility Cross Cluster is an exception, in that the phone permits a TLS connection to Note Cisco Unified CM for secure signaling even without the CTL file. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 48 Trust List file containing a certificate assigned to the Cisco Unified CM and TFTP. If auto registration is not enabled and you did not add the phone to the Cisco Unified CM database, the phone does not attempt to register with Cisco Unified CM. The phone continually displays the "Configuring IP"...

  • Page 49: Understanding The Phone Startup Process

    The CTL file contains the certificates necessary for establishing a secure connection between the phone and Cisco Unified CM. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 50: Adding Phones To The Cisco Unified Cm Database

    Adding Phones with Auto-Registration and TAPS, page 2-10 • Adding Phones with Cisco Unified CM Administration, page 2-10 • Adding Phones with BAT, page 2-11 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 51: Adding Phones With Auto-Registration

    For information about enabling auto-registration, go to the “Enabling Auto-Registration” section in the Cisco Unified Communications Manager Administration Guide. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 52: Adding Phones With Auto-Registration And Taps

    You can add phones individually to the Cisco Unified CM database by using Cisco Unified CM Administration. To do so, you first need to obtain the MAC address for each phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-10...

  • Page 53: Adding Phones With Bat

    A new, unused phone is set for SCCP by default. To convert this phone to SIP, perform these steps: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-11...

  • Page 54: Converting An In-Use Phone From One Protocol To The Other Protocol

    Step 2 Change the Auto Registration Protocol enterprise parameter to SIP. Step 3 Auto-register the SIP phones. Step 4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-12 OL-23769-01...

  • Page 55: Determining The Mac Address For A Cisco Unified Ip Phone

    For information about accessing the web page, see the “Accessing the Web Page for a Phone” section on page 8-2. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-13 OL-23769-01...
  • Page 56 Chapter Determining the MAC Address for a Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 2-14 OL-23769-01...

  • Page 57: Before You Begin

    Cisco UnifiedCM installed in your network and configured to handle call processing – IP network that supports DHCP or manual assignment of IP address, gateway, and subnet mask • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 58: Cisco Unified Communications Manager Configuration

    The back of the Cisco Unified IP Phone 6921, 6941, and 6961 includes these ports: Network port—Labeled network • • Access port—Labeled computer Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 59: Handset

    The handset is designed especially for use with a Cisco Unified IP Phone. It includes a light strip that indicates incoming calls and voice messages waiting. To connect a handset to the Cisco Unified IP Phone, plug the cable into the handset and the Handset port on the back of the phone.

  • Page 60: Connecting A Headset

    Connecting a Headset To connect a wired headset to the Cisco Unified IP Phone, plug it into the Headset port on the back of the phone. Press the Headset button on the phone to place and answer calls using the headset.

  • Page 61: Installing The Cisco Unified Ip Phone

    [89/336/EC]. Installing the Cisco Unified IP Phone You must connect the Cisco Unified IP Phone to the network and to a power source before using it. See Figure 3-1 shows the connections for Cisco Unified IP phones 6921 and 6941,...
  • Page 62 You can use either Category 3/5/5e cabling for 10-Mbps connections, but you must use Category 5/5e for 100 Mbps connections. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 63 Chapter Installing the Cisco Unified IP Phone Figure 3-1 Cisco Unified IP Phone 6921 and 6941 Cable Connections Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 64 Handset connection AC power wall plus (optional) Analog headset connection (optional) Network port (10/100 SW) connection. IEEE 802.3af power enabled Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 65 Footstand, page 3-10 • Verifying the Phone Startup Process, page 3-15 • Configuring Startup Network Settings, page 3-16 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 66: Reducing Power Consumption On The Phone

    Cisco Unified IP Phone 6961. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-10...
  • Page 67 Cisco Unified IP Phone 6921 and 6941 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-11 OL-23769-01...
  • Page 68 Cisco Unified IP Phone 6945 Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-12 OL-23769-01...
  • Page 69 Cisco Unified IP Phone 6961 CISCO Footstand slots for a higher viewing angle Footstand slots for a lower viewing angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-13 OL-23769-01...

  • Page 70: Higher Viewing Angle

    Chapter Footstand Higher Viewing Angle Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-14 OL-23769-01...

  • Page 71: Lower Viewing Angle

    The following LED buttons flash on and off during the various stages of bootup as the phone checks its hardware. See Table 3-2 for a list of the hardware test and the LED diagnostic status. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-15 OL-23769-01...

  • Page 72: Configuring Startup Network Settings

    You can initiate the installation of an LSC from the Security Configuration menu on the phone. This menu also lets you update or remove an LSC. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-16...
  • Page 73 Information and ensuring that the LSC setting shows Installed. Related Topic Understanding Security Features for Cisco Unified IP Phones, page 1-14 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-17 OL-23769-01...
  • Page 74 Chapter Configuring Security on the Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 3-18 OL-23769-01...

  • Page 75: Configuration Menus On The Cisco Unified Ip Phone

    • • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Network Setup Menu, page 4-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 76: Displaying A Configuration Menu

    To exit a menu, press the Exit softkey. Step 6 Related Topics Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 77: Unlocking And Locking Options

    Unlocking and Locking Options, page 4-3 • Network Setup Menu, page 4-4 • Network Setup Menu, page 4-4 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 78: Network Setup Menu

    Admin VLAN from the switch; otherwise it is ignored. VLAN setting. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 79 PC Port Configuration option to the same setting. Switch Port Remote Configuration in Unified CM, the data cannot be changed on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 80: Ipv4 Setup Menu Options

    The IPv4 Setup menu is a submenu of the Network Setup menu. To reach the IPv4 Setup menu, select the IPv4 option on the Network Setup menu. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 81 Server option, press the Edit softkey, and then enter a new DNS server IP address. Press the Apply softkey, then press Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 82 Displaying a Configuration Menu, page 4-2 • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-3 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 83: Security Configuration Menu

    These options are described in Table 4-5. To exit these menus, press the Exit softkey. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 84 To view the transaction status of your 802.1X 802.1X Authentication. Authentication, choose Applications > Admin Settings > Security Configuration > 802.1X Authentication Status. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 4-10 OL-23769-01...

  • Page 85: Telephony Features Available For The Cisco Unified Ip Phone

    Cisco Unified Communications Manager Administration. The Reference column lists Cisco Unified Communications Manager and other documentation that contains configuration procedures and related information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 86: Telephony Features For The Cisco Unified Ip Phone

    Communications Manager Features and routed to the phone. Services Guide, “Call Pickup Configuration.” Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 87 For more information, go to the Cisco Unified (BLF) directory number associated with a speed-dial Communications Manager Features and button on the phone. Services Guide, Presence. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 88 Cisco Unified IP Phone. Forward All chain with more hops than the existing Forward Maximum Hop Count service parameter allows. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 89 System Guide, Understanding Directory Numbers. “Configuring the Phone to Support Call • Waiting” section on page 5-25 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 90 Cisco Extension Mobility can be useful if users work from a variety of locations within your company or if they share a workspace with coworkers. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 91 For more information, see the Cisco Unified (without remaining on the line). Communications Manager System Guide, Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 92 Phone configuration page (Phone Configuration window value takes precedence). BLF Status Depicts DND—Enables DND • status to override busy/idle state. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 93 System Guide, Understanding Route and directs the call to that phone. Plans. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 94 Cisco Unified IP Phone 6921,6941, 6945, and 6961 User Guide, “Basic Call Handling” chapter, “Making Conference Calls” section Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-10 OL-23769-01...
  • Page 95 Communications Manager Features and Services Guide, Music On Hold. Mute Mutes the microphone from the handset or headset. Requires no configuration. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-11 OL-23769-01...
  • Page 96 Allows users to call the most recently dialed phone Requires no configuration. number by pressing a button or the Redial softkey. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-12 OL-23769-01...
  • Page 97 Conference List. (Non-initiators can add or Security Guide. remove conference participants if the Advanced Adhoc Conference Enabled parameter is set.) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-13 OL-23769-01...
  • Page 98 Administration Guide, Cisco Unified IP Phone Configuration. Cisco Unified Communications Manager • System Guide, Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-14 OL-23769-01...

  • Page 99: Join And Direct Transfer Policy

    You can configure the Join and Direct Transfer Policy for the following: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-15...

  • Page 100: Configuring Corporate And Personal Directories

    Cisco Unified IP Phone 6921, 6941, and 6961 to look up users in the corporate directory. Configuring Personal Directory Personal Directory consists of the following features: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-16 OL-23769-01...

  • Page 101: Modifying Phone Button Templates

    To avoid confusion for users, do not assign a feature to a button and a softkey at the same time. For more information about softkey templates, see Configuring Softkey Templates, page 5-19. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-17 OL-23769-01...

  • Page 102: Modifying A Phone Button Template For Personal Address Book Or Speed Dials

    From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Step 1 Phone Button Template. Click Find. Step 2 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-18 OL-23769-01...

  • Page 103: Configuring Softkey Templates

    Cisco Unified Communications Manager allows you to configure any softkey in a softkey template, but Note unsupported softkeys do not display on the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-19 OL-23769-01...
  • Page 104 Resume Resume (Resume) — Select Select (Select) — Speed Dial Abbreviated Dial Phone displays SpeedDial. (AbbrDial) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-20 OL-23769-01...

  • Page 105: Setting Up Services

    To configure Cisco Extension Mobility services for users, go to the Cisco Extension Mobility chapter in Note the Cisco Unified Communications Manager Features and Services Guide. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-21 OL-23769-01...

  • Page 106: Adding Users To Cisco Unified Communications Manager

    To add the user to the standard Cisco Unified Communications Manager end user group, you must follow these steps: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-22...
  • Page 107 The End User Configuration window displays and the associated devices that you chose display in the Controlled Devices pane. Click Save Selected/Changes. Step 8 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-23 OL-23769-01...

  • Page 108: Specifying Options That Appear On The User Options Web Pages

    Hide All Settings—No call forward settings display on the User Options web pages. Show Only Call Forward All—Only call forward all calls displays on the User Options web pages. • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-24 OL-23769-01...

  • Page 109: Configuring The Phone To Support Call Waiting

    No Answer Ring Duration to a minimum of 10 seconds. You will need to assign a programmable button for each listed directory number. Note Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-25 OL-23769-01...
  • Page 110 Chapter Configuring the Phone to Support Call Waiting Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 5-26 OL-23769-01...

  • Page 111: Chapter 6 Customizing The Cisco Unified Ip Phone

    – file view – file search – file get – file dump – file tail – file delete – Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 112: Creating Custom Phone Rings

    50 ring types. Each ring type contains a pointer to the PCM file that is used for that ring type and the text that will appear on the Ring Type menu on a Cisco Unified IP Phone for that ring.

  • Page 113: Pcm File Requirements For Custom Ring Types

    Serviceability or disable and re-enable the “Enable Caching of Constant and Bin Files at Startup” TFTP service parameter (located in the Advanced Service Parameters). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 114: Configuring The Idle Display

    When you turn the backlight on, it remains on until the phone has remained idle for a designated length of time, then it turns off automatically. sushma Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 115 For example, to turn the backlight off when the phone is idle for 1 hour and 30 minutes after an end-user turns the backlight on, enter 1:30. The default value is 0:30. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 116 Chapter Automatically Disabling the Cisco Unified IP Phone Backlight Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 117: Chapter 7 Viewing Model Information, Status, And Statistics On The Cisco Unified Ip Phone

    IP Address IP address of the phone. Display only—cannot configure. MAC Address MAC address of the phone. Display only—cannot configure. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 118: Status Menu

    Table 7-2 describes the status messages that might appear. This table also includes actions you can take to address errors. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 119 TFTPPath directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 120 – Located in subdirectory with same name as user • locale: glyphs.xml – dictionary.xml – kate.xml – Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 121 TFTP error The phone does not recognize an error Contact the Cisco TAC. code provided by the TFTP server. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 122: Network Statistics Screen

    To display the Network Statistics screen, follow these steps: Procedure Press the Applications button. Step 1 Select Admin Settings. Step 2 Select Status. Step 3 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 123 PC port is in a link-up 100 Mb Full-Duplex state and has auto-negotiated a full-duplex, 100-Mbps connection) Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 124: Call Statistics Screen

    When the call resumes, a new voice packet stream begins, and the new call data overwrites the former call data. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 125 If using voice activity detection (VAD), a longer interval might be required to accumulate 3 seconds of active speech. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 126: Security Configuration

    “Configuring Security on the Cisco Unified IP Phone” section on page 3-16. The Security Configuration screen displays these items. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7-10 OL-23769-01...
  • Page 127 The Trust List is a top-level menu that provides submenus for the CTL Signature and Call manager/TFTP Server. 802.1x Authentication Allows you to enable 802.1X authentication for the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7-11 OL-23769-01...
  • Page 128 Chapter Status Menu Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 7-12 OL-23769-01...

  • Page 129: Monitoring The Cisco Unified Ip Phone Remotely

    Network Setup, page 8-4 • Network Statistics, page 8-7 • Device Logs, page 8-9 Streaming Statistics, page 8-9 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 130: Accessing The Web Page For A Phone

    Debug Display—Displays debug messages that might be useful to Cisco TAC if you require assistance with troubleshooting. For more information, see the “Device Logs” section on page 8-9. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 131: Disabling And Enabling Web Page Access

    For security purposes, you may choose to prevent access to the web pages for a phone. If you do so, you will prevent access to the web pages that are described in this chapter and to the Cisco Unified CM User Options web pages.

  • Page 132: Network Setup

    Name of the Domain Name System (DNS) domain in which the phone resides. IP Address Internet Protocol (IP) address of the phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 133 URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 134 Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 135: Network Statistics

    “Accessing the Web Page for a Phone” section on page 8-2. Ethernet Information—Displays information about Ethernet traffic. Table 8-3 describes the items in • this area. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 136 IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 137: Device Logs

    Web Page for a Phone” section on page 8-2, and then click the Stream 1 hyperlink. Table 8-5 describes the items in the Streaming Statistics areas. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 138 Estimate of the network latency, expressed in milliseconds. Represents a running average of the round-trip delay, measured when RTCP receiver report blocks are received. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 8-10...
  • Page 139 1. When the RTP Control Protocol is disabled, no data generates for this field and thus displays as 0. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 8-11...
  • Page 140 Chapter Streaming Statistics Related Topics “Configuring Settings on the Cisco Unified IP Phone” chapter • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 8-12 OL-23769-01...

  • Page 141: Resolving Startup Problems

    Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications • Manager, page 9-2 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address, page 9-5 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 142: Symptom: The Cisco Unified Ip Phone Does Not Go Through Its Normal Startup Process

    Checking Network Connectivity, page 9-3 • Verifying TFTP Server Settings, page 9-3 • Verifying IP Addressing and Routing, page 9-3 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 143 See the “Network Setup Menu” section on page 4-4 for instructions. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 144 If the Cisco CallManager service is not running, all devices on the network that rely on it to make phone calls will be affected. If the TFTP service is not running, many devices will not be able to start up successfully.

  • Page 145: Symptom: Cisco Unified Ip Phone Unable To Obtain Ip Address

    Make sure that the network or VLAN to which the phone is connected has access to the DHCP server, and make sure that the switch port is enabled. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 146: Cisco Unified Ip Phone Resets Unexpectedly

    Verify that the DHCP server has been set up properly. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 147: Checking Static Ip Address Settings

    On the Cisco Unified Communications Manager server, verify that the local host files have the correct Step 3 Cisco Unified Communications Manager server name mapped to the correct IP address. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 148: Checking Power Connection

    Unified Communications Manager server. Phone does not request signed configuration The CTL file does not contain any TFTP entries with certificates. files. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 149: General Troubleshooting Tips

    802.1X configuration menus and re-enter the shared secret. General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 150 See the “Call Statistics Screen” section on page 7-8 for information about displaying these statistics. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 9-10 OL-23769-01...
  • Page 151 Both phones are registered to the same Cisco Unified Communications Manager. Audio server debug and capture logs are enabled for both phones. If needed, enable Java debug. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 9-11 OL-23769-01...

  • Page 152: Resetting Or Restoring The Cisco Unified Ip Phone

    To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All. Alternatively, you can also follow these steps: Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 9-12 OL-23769-01...

  • Page 153: Monitoring The Voice Quality Of Calls

    “Call Statistics Screen” section on page 7-8) or remotely by using Streaming Statistics (see the Monitoring the Cisco Unified IP Phone Remotely chapter). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 9-13 OL-23769-01...

  • Page 154: Troubleshooting Tips

    Cisco Unified Phones 6921, 6941, 6945, and 6961: G.711: 4.5 MOS LQK • G.722: 4.5 MOS LQK • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 9-14 OL-23769-01...

  • Page 155: Where To Go For More Troubleshooting Information

    Cleaning the Cisco Unified IP Phone To clean your Cisco Unified IP phone, use only a dry soft cloth to gently wipe the phone and the LCD screen. Do not apply liquids or powders directly on the phone. As with all non-weather-proof electronics, liquids and powders can damage the components and cause failures.
  • Page 156 Chapter Cleaning the Cisco Unified IP Phone Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) 9-16 OL-23769-01...

  • Page 157: Appendix

    Cisco Unified Communications Manager Administration Guide • “Role Configuration” chapter in the Cisco Unified Communications Manager Administration Guide Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 158: How Users Subscribe To Services And Configure Phone Features

    For information using a voice messaging system, refer to Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 8.5. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 159: How Users Configure Personal Directory Entries

    The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays. Step 8 Click Finish. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 160 Book Synchronizer. To verify if the synchronization worked, log in to your User Options web pages and choose Personal Address Book. The users from your Windows address book should be listed. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 161: Appendix

    Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 162 Appendix Support for International Call Logging Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 163: Appendix

    As supported by the Ethernet Specification, it is assumed that the maximum cable length between each Cisco Unified IP Phone and the switch is 100 meters (330 feet). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 164: Cable Specifications

    “BI” stands for bidirectional, while DA, DB, DC and Note DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 165 “BI” stands for bi-directional, while DA, DB, DC and DD stand for “Data A”, “Data B”, “Data C” and “Data D”, respectively. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 166 Appendix Network and Access Port Pinouts Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 167: Appendix

    Phone model: 6921 • Protocol: SCCP • MAC address listed on phone: 00127F576611 • Five-digit internal telephone number: 26640 • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 168: Adding A User To Cisco Unified Cm

    ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces. Example: johndoe Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 169: Configuring The Phone

    Device Pool—Choose the device pool to which you want this phone assigned. The device pool – defines sets of common characteristics for devices, such as region, date/time group, softkey template, and MLPP information. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 170 In the Extension Information pane of this window, check the Enable Extension Mobility box if this phone supports Cisco Extension Mobility. Click Save. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 171 Click Save. The user is now associated with Line 1 on the phone. If your phone has a second line, configure Line 2. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 172: Performing Final End User Configuration Steps

    “Standard CCM End User Group.” To view all configured user groups, choose User Management > User Group. Click Save. Step 4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 173: Appendix

    Two 4-40x1/4 inch machine screws • One 6-inch Ethernet cable • One key if the bracket includes the optional lock • Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 174: Before You Begin

    Screw the anchor clockwise into the wall until it is seated flush. Use the included screws and a #2 Phillips-head screwdriver to attach the bracket to the wall. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 175 Screw bracket to wall using Phillips head Insert anchors into wall screws Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 176 Step 3 The hook should have a lip on which the handset catches when the phone is vertical (Figure E-4). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 177 If you are using an external power supply, plug the power cord into the phone and dress the cord by clipping it into the clips incorporated into the phone body next to the 10/100 PC port (Figure E-5). Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 178 (Figure E-6). Step 6 Use the locking key to lock the phone to the wall bracket. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 179 Appendix Installing the Bracket Figure E-6 Attaching the Phone to the Wall Bracket Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 180 Appendix Installing the Bracket Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 181: Appendix

    Block external to external Supported Supported transfer Busy Lamp Field (BLF) Supported Supported Advanced Call Handling—Using BLF to Determine a Line State Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 182 Users do not interact with this feature directly. It is Integration (CTI) Call Park, MWI) configured on Cisco Unified Communications Applications Manager. Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 183 Other Group Pickup Supported Supported Plus Dialing Supported Supported Using Call Logs Privacy Supported Supported Advanced Call Handling—Using a Shared Line Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...
  • Page 184 Basic Call Handling—Transferring Calls Time Zone Update Supported Supported Voice Mail Supported Supported Accessing Voice Messages section of the Phone Guide Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) OL-23769-01...

  • Page 185: I N D E X

    Cisco Unified IP Phones manually 2-10 Busy Lamp Field (BLF) speed dial Cisco Unified IP Phones using auto-registration Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-1 OL-23769-01...
  • Page 186 5-5, F-3 Cisco Extension Mobility Cross Cluster Service configuration file Cisco Unified Communications Manager creating Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-2 OL-23769-01...
  • Page 187 Ethernet Information web page 8-2, 8-7 displaying extension mobility Device Information web page 8-2, 8-3 external power DHCP description 1-10 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-3 OL-23769-01...
  • Page 188 ID mute caller ID blocking on-hook dialing call forward all breakout other group pickup call forward all calls Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-4 OL-23769-01...
  • Page 189 International Call Logging light strip 1-2, 1-4, 1-7 Internet Protocol (IP) 1-10 headset IP Address Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-5 OL-23769-01...
  • Page 190 1-3, 1-6, 1-8 PC Port Configuration message waiting 5-11, F-3 PC VLAN Message Waiting Indicator (MWI) 1-29 SW Port Configuration Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-6 OL-23769-01...
  • Page 191 Programmable Line Key (PLK) 1-29 programmable line keys 5-12 PCM file requirements, for custom ring types protected call Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-7 OL-23769-01...
  • Page 192 1-20 speakerphone button, description of 1-3, 1-5 security restrictions 1-20 speed dialing 5-14, F-4 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-8 OL-23769-01...
  • Page 193 5-11 telephony features message waiting 5-11 abbreviated dialing mobile connect 5-11 agent greeting mobile voice access 5-11 Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-9 OL-23769-01...
  • Page 194 Transport Layer Security auxiliary, for voice traffic See TLS configuring Trivial File Transfer Protocol configuring for voice networks See TFTP Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-10 OL-23769-01...
  • Page 195 Network Configuration web page preventing access to Status Messages 8-2, 8-9 Stream 1 8-3, 8-9 wideband codec XmlDefault.cnf.xml Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-11 OL-23769-01...
  • Page 196 Index Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Administration Guide for Cisco Unified Communications Manager 8.5 (SCCP and SIP) IN-12 OL-23769-01...

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