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Dell PowerEdge C1100 Owner's Manual

Dell server hardware owner's manual.

 
Dell™ PowerEdge™ C1100
Systems
Hardware Owner's
Manual
Regulatory Model CS24-TY

Summary of Contents

  • Page 1

    Dell™ PowerEdge™ C1100 Systems Hardware Owner’s Manual Regulatory Model CS24-TY...

  • Page 2

    Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, and PowerEdge are trademarks of Dell Inc.; Intel and SpeedStep are registered trademarks of Intel Corporation in the U.S. and other countries;...

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators Hard-Drive Indicator Patterns Back-Panel Features and Indicators NIC Indicator Codes Power and System Board Indicator Codes POST Error Codes Beep Codes Post Beep Codes Other Information You May Need Using the System Setup Program Start Menu System Setup Options at Boot...

  • Page 4: Table Of Contents

    Processor Configuration Memory Configuration IDE Configuration Super IO Configuration USB Configuration PCI Configuration Boot Menu Boot Settings Configuration Server Menu BMC LAN Configuration Remote Access Configuration Security Menu Exit Menu Installing System Components Safety Instructions Recommended Tools Inside the System...

  • Page 5: Table Of Contents

    Installing a Hard Drive Into a Hard-Drive ..... . . Carrier Removing a Hard-Drive Carrier Installing a Hard-Drive Carrier Opening and Closing the System Opening the System .

  • Page 6: Table Of Contents

    Removing a RAID Battery Installing a RAID Battery Integrated Storage Controller Cards Removing the Integrated Storage Controller Card Installing the Integrated Storage Controller Card Mezzanine Card (10 GbE LAN) Removing the Mezzanine Card (10 GbE LAN) Installing the Mezzanine Card (10 GbE LAN) Power Supplies Removing the Non-Redundant Power Supply Installing the Non-Redundant Power Supply...

  • Page 7: Table Of Contents

    Control Panel (Optional) Removing the Control Panel Installing the Control Panel Control Panel Assembly (Optional) Removing the Control Panel Assembly Installing the Control Panel Assembly ..... . System Battery Removing the System Battery Installing the System Battery...

  • Page 8: Table Of Contents

    Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting a Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors IRQ Assignment Conflicts Troubleshooting Changes in BIOS Settings Collecting System Event Log for Investigation Jumpers and Connectors System Board Connectors Jumper Settings...

  • Page 9: Contents

    Getting Help ..... . Contacting Dell Glossary ......

  • Page 10

    Contents...

  • Page 11: About Your System, Accessing System Features During Startup

    About Your System Accessing System Features During Startup The following keystrokes provide access to system features during startup. Keystroke Description <F2> Enters the System Setup program. See "Start Menu" on page 33. <F11> Enters the BIOS Boot Manager. See "System Setup Options at Boot" on page 34.

  • Page 12: Front-panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features—3.5-Inch Hard-Drive System Item Indicator, Button, or Connector Reset button Service LED Ethernet connectors 1 and 2 Hard drive activity Fault LED About Your System Icon Description Restarts the system while the system is powered on.

  • Page 13

    Item Indicator, Button, or Connector System identification indicator/button Power-on indicator/power button USB connectors (2) Hard drives Icon Description The system identification button can be used to locate a particular system and system board within a rack. When the button is pushed, the blue system status indicators on the front and the back blink until the button is pushed again.

  • Page 14

    Figure 1-2. Front-Panel Features—2.5-Inch Hard-Drive Systems Item Indicator, Button, or Connector Hard drives Ethernet connectors 1 and 2 System identification indicator/button About Your System Icon Description Up to ten hot-swappable 2.5-inch hard drives. Lights green when a connection is made to the NIC port, blinks when there is traffic on the NIC port.

  • Page 15

    Item Indicator, Button, or Connector Power-on indicator/power button Fault LED Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system. NOTE: When powering on the system, the video monitor can take from several seconds to over 2 minutes to display an image, depending on the amount of...

  • Page 16: Hard-drive Indicator Patterns

    Hard-Drive Indicator Patterns Figure 1-3. Hard-Drive Indicators hard-drive activity indicator (green) Table 1-1. Hard Drive Indicators—On-Board SATA Ports Drive-Activity Indicator/Drive-Status Indicator Off/Off Steady green/Off Steady green/Steady green Steady green/Blinks green Table 1-2. Hard Drive Indicators—SAS/SATA Add-on Cards Drive-Activity Indicator/Drive-Status Indicator Off/Off Steady green/Off Steady green/Steady green...

  • Page 17: Back-panel Features And Indicators

    Table 1-2. Hard Drive Indicators—SAS/SATA Add-on Cards (continued) Drive-Activity Indicator/Drive-Status Indicator Steady green/Blinks green Steady amber/Off Steady amber/Steady green Back-Panel Features and Indicators Figure 1-4. Back-Panel Features Item Indicator, Button, or Connector Power supply Power LED Fault LED System identification indicator Serial connector Video connector...

  • Page 18: Nic Indicator Codes

    Item Indicator, Button, or Connector USB connectors (2) KVM over IP Port Ethernet connectors (2) Mezzanine-card cover NIC Indicator Codes Figure 1-5. NIC Indicators link indicator Table 1-3. NIC Speed Indicator Codes NIC Speed Indicator Steady amber Blinks amber Steady green Blinks green Green off About Your System...

  • Page 19: Power And System Board Indicator Codes

    Table 1-4. NIC Indicator Codes—BMC NIC Indicator Steady green Blinks green Green off Table 1-5. NIC Speed Indicator Codes (KVM Over IP Port) NIC Speed Indicator Steady green Green off Power and System Board Indicator Codes The LEDs on the system front and back panel display error codes during system startup.

  • Page 20

    Table 1-7. System Identification Indicators System Identification Indicator Steady blue Blinks blue blinking Blue off Table 1-8. Power Indicator Codes Power Indicator Steady green Steady yellow Yellow off Table 1-9. Fault Indicator Codes Fault Indicator Amber blinking Amber off About Your System Condition IPMI using chassis identify command on or ID button press identification on.

  • Page 21: Post Error Codes

    POST Error Codes Code Log in BMC Error Message Timer Error 0000 CMOS Battery Low See "Troubleshooting the System Battery" 0003 CMOS Settings 0004 Wrong CMOS Checksum 0005 CMOS memory size 000B Wrong RAM R/W test failed Remove AC power to the system for 000C A: Driver Error 000E...

  • Page 22

    Code Log in BMC Error Message Refresh timer test 0040 failed Display memory test 0041 failed CMOS Display Type 0042 Wrong DMA Controller 0044 Error DMA-1 Error 0045 DMA-2 Error 0046 Unknown BIOS 0047 error. Password check 0048 failed About Your System Corrective Action Remove AC power to the system for 10 seconds and restart the system.

  • Page 23

    Code Log in BMC Error Message Unknown BIOS 0049 error. Unknown BIOS 004A error. Unknown BIOS 004B error. Password check 005E failed S.M.A.R.T. 005D Command Failed S.M.A.R.T. Status BAD, Backup and Replace Primary Master Hard 0060 Disk Error Primary Salve Hard 0061 Disk Error Secondary Master...

  • Page 24

    Code Log in BMC Error Message Secondary Master 0082 Drive - ATAPI Incompatible Secondary Slave 0083 Drive - ATAPI Incompatible Warning! This 0101 system board does not support the power requirements of the installed processor. The processor will be run at a reduced frequency, which will impact system...

  • Page 25

    Code Log in BMC Error Message Thermal Failure 0122 detected by PROCHOT#. Thermal Failure 0123 detected by PROCHOT#. Thermal Failure 0124 detected by PROCHOT#. Thermal Failure 0125 detected by PROCHOT#. Thermal Failure 0126 detected by PROCHOT#. Thermal Failure 0127 detected by PROCHOT#.

  • Page 26

    Code Log in BMC Error Message Processor failed 0151 BIST Processor failed 0152 BIST Processor failed 0153 BIST Processor failed 0154 BIST Processor failed 0155 BIST Processor failed 0156 BIST Processor failed 0157 BIST Processor missing 0160 microcode About Your System Corrective Action Remove AC power to the system for 10 seconds and restart the system.

  • Page 27

    Code Log in BMC Error Message Processor missing 0161 microcode Processor missing 0162 microcode Processor missing 0163 microcode Processor missing 0164 microcode Processor missing 0165 microcode Processor missing 0166 microcode Processor missing 0167 microcode BIOS does not 0180 support current stepping BIOS does not 0181...

  • Page 28

    Code Log in BMC Error Message BIOS does not 0182 support current stepping BIOS does not 0183 support current stepping BIOS does not 0184 support current stepping BIOS does not 0185 support current stepping BIOS does not 0186 support current stepping BIOS does not 0187...

  • Page 29

    Code Log in BMC Error Message CPUID, Processor 0196 Model are different CPUID, Processor 0193 stepping are different L2 cache size 0192 mismatch Processor speeds 0197 mismatched Processor Mismatch Ensure that your processors match 0198 AHCI Port0 0400 HDD Error AHCI Port1 0401 HDD Error...

  • Page 30

    Code Log in BMC Error Message AHCI Port5 HDD 0405 Error CMOS cleared by 5120 jumper Password cleared by 5121 jumper Warning! USB Host 8101 Controller not found at the specified address!!! Error! USB device 8102 failed to initialize!!! Warning! 8103 Unsupported UBS device found and...

  • Page 31: Beep Codes

    Code Log in BMC Error Message Not enough space in 8301 Runtime area! SMBIOS data will not be available. Not enough space in 8302 Runtime area! SMBIOS data will not be available. Error: BMC Not 8601 Responding Insufficient Runtime 8701 space for MPS data.

  • Page 32: Post Beep Codes, Other Information You May Need

    The Getting Started Guide provides an overview of rack installation, system features, setting up your system, and technical specifications. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System...

  • Page 33: Using The System Setup Program, Start Menu

    Using the System Setup Program Start Menu The system employs the latest AMI Core BIOS, which is stored in Flash memory. The Flash memory supports the Plug and Play specification, and contains a BIOS Setup program, the Power-On Self-Test (POST) routine, and the PCI auto-configuration utility.

  • Page 34: System Setup Options At Boot, Console Redirection

    System Setup Options at Boot You can initiate Setup by pressing <F2> during POST. Console Redirection The console redirection allows a remote user to diagnose and fix problems on a system, which has not successfully booted the operating system. The centerpiece of the console redirection is the BIOS Console. The BIOS Console is a Flash ROM-resident utility that redirects input and output over a serial or modem connection.

  • Page 35: Main Menu, Main Screen, Amibios Settings

    Main Menu The main menu displays information about your system board and BIOS. Main Screen Figure 2-1. System Setup Program Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable.

  • Page 36: Processor Settings, System Memory Settings, Advanced Menu, Processor Configuration

    Processor Settings Option Description Type Displays the type of processor installed on the system board. Speed Displays the maximum speed of the processor. Count Displays the number of installed processors. System Memory Settings Option Description Size Displays how much memory (DRAM) is installed on the system board.

  • Page 37

    Option Max CPUID Value Limit (Disabled default) Intel(R) Virtualization Tech (Enabled default) Execute-Disable Bit Capability (Enabled default) Active Processor Cores (All default) Intel(R) HT Technology (Enabled default) Intel(R) SpeedStep(TM) tech (Enabled for OS default) Intel(R) TurboMode tech (Enabled default) Intel(R) C-STATE tech (Enabled default) C3 State (Disabled default)

  • Page 38: Memory Configuration, Ide Configuration

    Memory Configuration Option Current Memory Frequency (1066 MHz default) Memory Turbo Mode (Disabled default) Memory Frequency (Auto default) Memory Mode (Independent default) Throttling - Closed Loop (Enabled default) Throttling - Open Loop (Enabled default) IDE Configuration Option SATA#1 Configuration (Enhanced default) Configure SATA as (IDE default) Hard Disk Write Protect...

  • Page 39: Super Io Configuration, Usb Configuration, Pci Configuration

    Super IO Configuration Option Serial Port1 Address (3F8/IRQ4 default) Serial Port2 Address (3F8/IRQ4 default) USB Configuration Option USB Devices Enabled Legacy USB Support (Auto default) USB 2.0 Controller USB Mass Storage Reset Delay (20 Sec default) Device# Emulation Type (Auto default) PCI Configuration Option...

  • Page 40

    Option PCI-E SLOT Option Rom (Enabled default) PCI-E Connector Option Rom (Enabled default) NIC1 Mac Address NIC2 Mac Address Current QPI Frequency QPI Link Speed (Full-Speed default) QPI Frequency (Auto default) QPI L0s and L1 (Enabled default) Crystal Beach / DMA (Disabled default) Intel VT-d (Disabled default)

  • Page 41: Boot Menu, Boot Settings Configuration

    Boot Menu Option Boot Settings Configuration Boot Device Priority Hard Disk Drives CD/DVD Drives Network Device Boot Settings Configuration Option Quick Boot (Enabled default) Quiet Boot (Disabled default) AddOn ROM Display Mode (Force BIOS default) Bootup Num-Lock (On default) Wait For 'F1' If Error (Disabled default) Hit 'F2' Message Display (Enabled default)

  • Page 42: Server Menu

    Server Menu NOTE: Delay Time, Minimum time, and Maximum time are only shown in SETUP screen when AC Power Recovery Delay is set to User define. The selection of Restore on AC Power Loss setup to Power-on or Last State takes 60 seconds for running BMC initialization after AC Power on.

  • Page 43: Bmc Lan Configuration

    Displays channel number status of BMC. Select the BMC LAN Port Configuration type. Enables or disables the BMC get the LAN IP from a DHCP server. Enter an IP address in decimal in the form of XXX.XXX.XXX.XXX (XXX less than 256 and in decimal only).

  • Page 44: Remote Access Configuration

    Remote Access Configuration Option Remote Access (Enabled default) Serial Port Number (COM1 default) Current SOL Baud Rate Serial Port Mode (115200 8,n,1 default) Flow Control (None default) Redirection After BIOS POST (Enabled default) Terminal Type (ANSI default) NOTE: When Flow Control is set to Software, the Hyper Terminal on remote side is discontinued by pressing <Ctrl><S>.

  • Page 45: Security Menu, Exit Menu

    Security Menu Option Description Supervisor Password Displays whether the supervisor password is installed or not. User Password Displays whether the user password is installed or not. Change Supervisor Use this option to install, change or clear the password. Password/ If you select these items and press Enter, a dialog box appears Change User and then you can enter a password.

  • Page 46

    Using the System Setup Program...

  • Page 47: Installing System Components, Safety Instructions, Recommended Tools

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 48: Inside The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 49: Hard Drives, Removing A Hard-drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 50: Installing A Hard-drive Blank, Removing A Hard Drive From A Hard-drive Carrier

    Figure 3-2. Removing or Installing a Hard-Drive Blank release lever 2.5-inch hard-drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the hard-drive bay until the release lever clicks into place. See Figure 3-2. Removing a Hard Drive From a Hard-Drive Carrier 1 Turn over the hard drive and remove the four screws from the slide rails on the hard-drive carrier.

  • Page 51: Carrier

    Figure 3-3. Removing and Installing a Hard Drive From a Hard-Drive Carrier hard drive release button screws (4) Installing a Hard Drive Into a Hard-Drive Carrier 1 Insert the hard drive into the hard-drive carrier with the connector end of the drive at the back.

  • Page 52: Removing A Hard-drive Carrier, Installing A Hard-drive Carrier

    Removing a Hard-Drive Carrier 1 Press the button on the front of the hard-drive carrier to open the release lever. 2 Using the release lever, slide the hard-drive carrier out of the hard-drive bay. See Figure 3-4. 3 If you are not installing another hard-drive carrier, insert a hard-drive blank in the vacated drive bay.

  • Page 53: Opening And Closing The System, Opening The System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Closing The System, Cooling Shroud, Removing The Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 55: Installing The Cooling Shroud

    Figure 3-6. Removing and Installing the Cooling Shroud memory module Installing the Cooling Shroud 1 Align the cooling shroud around the sides of the heat sink and along the memory slots and press it into the system. See Figure 3-6. 2 Close the system.

  • Page 56: Heat Sinks, Removing The Heat Sink

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing The Heat Sink

    Figure 3-7. Removing and Installing the Heat Sink heat sink Installing the Heat Sink CAUTION: The heat sinks for CPU0 and CPU1 are different and are labelled accordingly. They must be installed in the correct location to prevent the system from overheating. 1 Using a clean lint-free cloth, remove the thermal grease from the heat sink.

  • Page 58: Processor, Removing The Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Installing The Processor

    Figure 3-8. Removing and Installing the Processor processor shield socket-release lever socket keys (2) 7 Lift the processor out of the socket and leave the socket-release lever up so that the socket is ready for the new processor. CAUTION: Be careful not to bend any of the pins on the ZIF socket when removing the processor.

  • Page 60

    1 If you are upgrading your processors, prior to upgrading your system, download and install the latest system BIOS version from support.dell.com. Follow the instructions included in the file download to install the update on your system. 2 Pull the locking lever of the processor socket out and up.

  • Page 61: System Memory, General Memory Module Installation Guidelines

    System Memory Your system supports DDR3 registered DIMMs (RDIMMs). Single and dual-rank DIMMs can be 1067 or 1333 MHz, and quad-rank DIMMs can be 1067 MHz. The system contains 18 memory sockets split into two sets of nine sockets, one set for each processor. Each nine-socket set is organized into three channels of three memory sockets per channel.

  • Page 62: Mode-specific Guidelines

    • The memory speed of each channel depends on the memory configuration: – For single- or dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel supports up to 1067 MHz. –...

  • Page 63: Supported Memory Configuration

    Supported Memory Configuration There are eighteen DIMMs on each system board to support the processor 0 and processor 1. The DIMM sequence of eighteen DIMM sockets is respectively shown below. When you insert the DIMM(s), you have to always start with DIMM0_CHA. See the following for possible memory configurations.

  • Page 64: Removing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 65: Installing Memory Modules

    Figure 3-9. Removing and Installing a Memory Module memory module alignment key Installing Memory Modules 1 Locate the memory module sockets. 2 Press the ejectors on the memory module socket down and out, as shown in Figure 3-9, to allow the memory module to be inserted into the socket. Handle each memory module only on either card edge, making sure not to touch the middle of the memory module.

  • Page 66: Expansion-card Riser And Expansion Card, Removing The Expansion-card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 67: Installing The Expansion-card Riser

    Figure 3-10. Removing and Installing the Expansion-Card Riser screws (2) expansion-card riser Installing the Expansion-Card Riser 1 Replace the expansion-card riser assembly in the system. 2 Secure the expansion-card riser assembly in place with the screws. See Figure 3-10. 3 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 55.

  • Page 68: Removing The Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 69: Installing The Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Raid Battery (optional), Removing A Raid Battery, Installing A Raid Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 71

    3 With the cable oriented toward the back, angle the left side of the RAID battery into the left side of the battery bay. 4 Rotate the right side of the RAID battery down and press into the locked position. 5 Connect the RAID battery cable to the RAID battery connector on the storage controller.

  • Page 72: Integrated Storage Controller Cards, Removing The Integrated Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing The Integrated Storage Controller Card

    Figure 3-13. Removing and Installing the Integrated Storage Controller Card spacer pins (3) SAS cables connector Installing the Integrated Storage Controller Card 1 Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 2 Open the system. See "Opening the System" on page 53. 3 Place the three spacer pins on the system board.

  • Page 74: Mezzanine Card (10 Gbe Lan), Removing The Mezzanine Card (10 Gbe Lan)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 75

    Figure 3-14. Removing and Installing the Mezzanine Card (10 GbE LAN) mezzanine card (10 GbE LAN) mezzanine-card cover spacer pins (3) back panel screws (3) Installing System Components...

  • Page 76: Installing The Mezzanine Card (10 Gbe Lan)

    Figure 3-15. Removing and Installing the Mezzanine-Card Cover (10 GbE LAN) back panel screws (2) Installing the Mezzanine Card (10 GbE LAN) 1 If you are installing a mezzanine card for the first time, remove the two screws securing the mezzanine-card cover and remove the cover. See Figure 3-15.

  • Page 77: Power Supplies, Removing The Non-redundant Power Supply

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 78: Installing The Non-redundant Power Supply

    Figure 3-16. Removing and Installing the Non-Redundant Power Supply power supply bracket Installing the Non-Redundant Power Supply 1 Insert the replacement power supply and the securing bracket firmly into the bay. See Figure 3-16. 2 Replace the two screws at the back. 3 Replace the four screws securing the bracket.

  • Page 79: Removing The Redundant Power Supply

    Removing the Redundant Power Supply WARNING: In order to reduce the risk of injury from electric shock, disconnect the failed power supply from the AC power before removing it from the system. CAUTION: The system requires one power supply to operate the system normally. Remove and replace only one power supply at a time.

  • Page 80: Installing The Redundant Power Supply, Power Distribution Board, Removing The Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Installing The Power Distribution Board

    Figure 3-18. Removing and Installing the Power Distribution Board fan module cable connector screws (4) Installing the Power Distribution Board 1 Place the power distribution board on the system and secure it with the four screws. See Figure 3-18. 2 Connect the cables to the power distribution board. See Figure 5-7. 3 Connect the power distribution cables to the system board.

  • Page 82: Cooling Fans, Removing A Cooling Fan Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Installing The Cooling Fan Assembly

    Figure 3-19. Removing and Installing the Fan Assembly fan assembly screws (2) Installing the Cooling Fan Assembly 1 Place the fan assembly into the system and align the holes on the fan assembly with the holes on the chassis. 2 Replace the two screws that secure the fan assembly to the chassis. 3 Connect the power cables to the cooling fans.

  • Page 84: Expander Board, Removing The Expander Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85

    Figure 3-20. Removing and Installing the Expander Board—2.5-Inch Hard-Drive System screws (10) Figure 3-21. Removing and Installing the Expander Board–3.5-Inch Hard-Drive System screws (3) expander board expander board Installing System Components...

  • Page 86: Installing The Expander Board, Backplane, Removing The Backplane

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87

    6 Disconnect the SATA cables, the IPMB cable, and the power cable. See Figure 5-4. CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.

  • Page 88: Installing The Backplane, Control Panel (optional), Removing The Control Panel

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Installing The Control Panel, Control Panel Assembly (optional), Removing The Control Panel Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Installing The Control Panel Assembly

    4 Slide the cover away toward the back of the system to remove it. 5 Disconnect the USB and LED signal cables and remove the two securing screws. 6 Slide the front LED Board toward the front of the system to remove it. Figure 3-24.

  • Page 91: System Battery, Removing The System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing The System Battery

    Figure 3-25. Removing and Installing the System Battery positive side of battery connector negative side of battery connector Installing the System Battery 1 Support the battery connector by pressing down firmly on the positive side of the connector. 2 Hold the battery with the "+" facing up, and slide it under the securing tabs at the positive side of the connector.

  • Page 93: System Board, Removing The System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Installing The System Board

    Figure 3-26. Removing and Installing the System Board screws (10) Installing the System Board 1 Align the holes A and B on the system board to position the board correctly in the system. 2 Replace the ten screws to secure the system board in place. 3 Reconnect the power, IPMB, SATA, front panel, and system board connectors to the system board.

  • Page 95: Troubleshooting Your System, Safety First—for You And Your System, Installation Problems

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Troubleshooting System Startup Failure, Troubleshooting External Connections, Troubleshooting The Video Subsystem, Troubleshooting A Usb Device

    Troubleshooting System Startup Failure If your system halts during startup prior to video imaging, especially after installing an operating system or reconfiguring your system’s hardware, check for the following conditions. See "System Memory" on page 61. For all other startup issues, note the LED panel indicators and any system messages that appear onscreen.

  • Page 97: Troubleshooting A Serial I/o Device

    5 Power down all attached USB devices and disconnect them from the system. 6 Restart the system and, if your keyboard is functioning, enter the system setup program. Verify that all USB ports are enabled. See "USB Configuration" on page 39 . If your keyboard is not functioning, you can also use remote access.

  • Page 98: Troubleshooting A Nic

    Troubleshooting a NIC 1 Restart the system and check for any system messages pertaining to the NIC controller. 2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" on page 18. • If the link indicator does not light, check all cable connections. •...

  • Page 99: Troubleshooting A Wet System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: Troubleshooting A Damaged System, Troubleshooting The System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Troubleshooting Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Troubleshooting System Cooling Problems, Troubleshooting A Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Troubleshooting System Memory

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104

    6 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 54. 7 Check the memory channels and ensure that they are populated correctly. See "General Memory Module Installation Guidelines" on page 61. 8 Reseat the memory modules in their sockets. See "Installing Memory Modules"...

  • Page 105: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 106: Troubleshooting A Storage Controller

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 107: Troubleshooting Expansion Cards

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Troubleshooting Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 109: Irq Assignment Conflicts

    13 Replace processor 1 with processor 2. See "Installing the Processor" on page 59. 14 Repeat step 9 through step 11. If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 119. IRQ Assignment Conflicts Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously.

  • Page 110: Troubleshooting Changes In Bios Settings, Collecting System Event Log For Investigation

    Troubleshooting Changes in BIOS Settings Certain changes in BIOS settings (such as chipset timing or latency, memory timing or latency, processor clock frequency, etc.) can cause a system to no longer boot. If you are able to enter the BIOS Setup by pressing F2, reset the BIOS to factory defaults by pressing F9.

  • Page 111: Jumpers And Connectors, System Board Connectors

    Jumpers and Connectors System Board Connectors Figure 5-1. System Board Connectors Jumpers and Connectors...

  • Page 112: Jumper Settings, System Configuration Jumper Settings

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 113

    Figure 5-2. System Configuration Jumpers Table 5-1. System Configuration Jumpers Jumper Function Password Setting CMOS Setting BMC Disable NOTE: The "*" in the table of system configuration jumpers describes the default status and the default state is not active state. *Disable Enable *Disable...

  • Page 114: Backplane Jumper Settings

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Backplane Connectors, Inch Hard Drives

    Backplane Connectors 3.5-Inch Hard Drives Figure 5-4. 3.5-Inch Hard-Drive Systems Expander Board SATA0 connector fan connectors power connector SATA3 connector hard-drive 2 connector Front View Back View SATA1 connector SATA2 connector hard-drive 4 connector hard-drive 3 connector 10 hard-drive 1 connector Jumpers and Connectors...

  • Page 116: Inch Hard Drives

    2.5-Inch Hard Drives Figure 5-5. 2.5-Inch Hard-Drive Systems Backplane SAS0 connector for hard drive 1 SAS4 connector for hard drive 5 SAS8 connector for hard drive 9 SAS7 connector for hard drive 8 SAS3 connector for hard drive 4 SATA8 connector Jumpers and Connectors Front View Back View...

  • Page 117

    SATA4 connector SATA1 connector SATA3 connector SATA7 connector Figure 5-6. 2.5-Inch Hard-Drive Systems Expander Board SATA0 connector SATA4 connector power connector SATA9 connector SATA6 connector SATA3 connector 14 SATA2 connector 16 SATA0 connector 18 SATA5 connector 20 SATA9 connector SATA2 connector fan connectors SATA8 connector SATA7 connector...

  • Page 118: Power Distribution Board

    Power Distribution Board Figure 5-7. Power Distribution Board 5-pin PMBus connector 4-pin power connectors 24-pin power connector Jumpers and Connectors 8-pin power connector 10-pin power connector...

  • Page 119

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.

  • Page 120

    Getting Help...

  • Page 121

    Glossary A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located.

  • Page 122

    ECC — Error checking and correction. EMI — Electromagnetic interference. ERA — Embedded remote access. ERA allows you to perform remote, or out-of-band, server management on your network server using a remote access controller. ESD — Electrostatic discharge. ESM — Embedded server management.

  • Page 123

    In general, I/O activity can be differentiated from computational activity. IDE — Integrated drive electronics. A standard interface between the system board and storage devices. iDRAC — Internet Dell Remote Access Controller. A remote access controller that uses the Internet SCSI protocol. IP — Internet Protocol.

  • Page 124

    Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit, providing a simple and reversible method of changing the circuitry in a board. K — Kilo-; 1000. Kb — Kilobit(s); 1024 bits. KB —...

  • Page 125

    MBps — Megabytes per second. MBR — Master boot record. memory address — A specific location, usually expressed as a hexadecimal number, in the system’s RAM. memory module — A small circuit board containing DRAM chips that connects to the system board.

  • Page 126

    Examples of code in ROM include the program that initiates your system’s boot routine and the POST. ROMB — RAID on motherboard. SAN — Storage Area Network. A network architecture that enables remote network- attached storage devices to appear to a server to be locally attached. SAS — Serial-attached SCSI. Glossary...

  • Page 127

    — A legacy I/O port with a 9-pin connector that transfers data one bit at a time and is most often used to connect a modem to the system. service tag — A bar code label on the system used to identify it when you call Dell for technical support.

  • Page 128

    TCP/IP — Transmission Control Protocol/Internet Protocol. termination — Some devices (such as the last device at each end of a SCSI cable) must be terminated to prevent reflections and spurious signals in the cable. When such devices are connected in a series, you may need to enable or disable the termination on these devices by changing jumper or switch settings on the devices or by changing settings in the configuration software for the devices.

  • Page 129

    virtualization — The ability via software to share the resources of a single computer across multiple environments. A single physical system may appear to the user as multiple virtual systems able to host multiple operating systems. W — Watt(s). WH — Watt-hour(s). XML —...

  • Page 130

    Glossary...

  • Page 131

    BMC LAN, 43 boot settings, 41 IDE, 38 memory, 38 processor, 36 remote access, 44 Super IO, 39 USB, 39 contacting Dell, 119 control panel assembly installing, 90 removing, 89 cooling fan installing, 83 removing, 82 cooling fans troubleshooting, 102...

  • Page 132

    100 Dell contacting, 119 DIMMs See memory modules (DIMMs). Exit Menu, 45 exit menu, 45 expander board installing, 86 removing, 84 expansion card troubleshooting, 107 expansion cards SAS controller, 72 expansion-card riser installing, 67 removing, 66 Features...

  • Page 133

    hard drive, 51 hard drives, 49 heat sink, 57 memory modules, 65 power distribution board, 81 power supply, 80 processor, 59 SAS controller, 73 system battery, 91 system board, 94 system cover, 54 keyboards troubleshooting, 96 memory configuration, 63 configuring, 38 troubleshooting, 103 memory mode optimizer, 62...

  • Page 134

    106 security menu, 45 server menu, 42 start menu, 33 startup accessing system features, 11 super IO configuring, 39 support contacting Dell, 119 system closing, 54 opening, 53 system board, 93 installing, 94 removing, 93 system cooling troubleshooting, 102...

  • Page 135

    expansion card, 107 external connections, 96, 110 hard drive, 105 keyboard, 96 memory, 103 NIC, 98 processors, 108 SAS RAID controller daughter card, 106 sequence, 95 system cooling, 102 video, 96 wet system, 99 configuring, 39 front-panel connectors, 13 video troubleshooting, 96 wet system troubleshooting, 99...

  • Page 136

    Index...

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