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Dell Precision™ R5400
Setup and Quick Reference Guide
This guide provides an overview of features, specifications, and quick setup,
software, and troubleshooting information for your computer. For more
information about your operating system, devices, and other technologies, see
the Dell Technology Guide at support.dell.com.
Model WMTE01
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
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Table of Contents
Troubleshooting
Related Manuals for Dell Precision KR019
Summary of Contents for Dell Precision KR019
- Page 1 For more information about your operating system, devices, and other technologies, see the Dell Technology Guide at support.dell.com. Model WMTE01 w w w . d e l l . c o m | s u p p o r t . d e l l . c o m...
- Page 2 Trademarks used in this text: Dell, Dell Precision, DellConnect, Dell MediaDirect, and the DELL logo are trademarks of Dell Inc.; Intel and Xeon are registered trademarks of Intel Corporation in the U.S. and other countries; Bluetooth is a registered trademark owned by Bluetooth SIG, INC., and is used by Dell under license;...
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Page 3: Table Of Contents
Contents About Your Computer Front View Back View Back Panel Connectors Setting Up Your Computer Quick Setup Connecting to the Internet Setting Up Your Internet Connection Transferring Information to a New Computer Microsoft Windows Vista Microsoft Windows XP Specifications Troubleshooting Troubleshooting Tools Power Light Beep Codes... - Page 4 Reinstalling Software Drivers Identifying Drivers Reinstalling Drivers and Utilities Restoring Your Operating System Using Microsoft Windows System Restore Using Dell Factory Image Restore and Dell PC Restore Using the Operating System Media Finding Information Getting Help Obtaining Assistance Technical Support and Customer Service DellConnect™...
- Page 5 Returning Items for Warranty Repair or Credit Before You Call Contacting Dell Index .......
- Page 6 Contents...
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Page 7: About Your Computer
About Your Computer Front View power button, power light network activity lights (2) USB 2.0 connectors (2) optical drive eject button Back View power connector back panel connectors drive activity light diagnostic lights (4) optical drive hard drive bays (2) expansion card slots About Your Computer... -
Page 8: Back Panel Connectors
Back Panel Connectors 12 11 10 network link integrity light network activity light line-in connector keyboard connector USB 2.0 connectors (3) network adapter connector (secondary) About Your Computer network adapter connector (primary) line-out connector serial connectors (2) mouse connector network activity light network link integrity light... -
Page 9: Setting Up Your Computer
Setting Up Your Computer Quick Setup CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. This section describes the steps to set up your computer for the first time. 1 Unpack your computer and identify each item. - Page 10 2 Install the rails and the computer in the rack. See your rack installation documentation for safety instructions and instructions on installing your computer in a rack. 3 Connect the keyboard and mouse. Setting Up Your Computer...
- Page 11 4 Connect the monitor (optional). 5 Connect the computer and monitor (optional) power cables. Setting Up Your Computer...
- Page 12 6 Attach the power cable retention bracket on the right bend of the power supply handle. Bend the power cable into a loop as shown in the illustration and attach the cable to the bracket’s cable clasp. 7 Plug the other end of the power cable into a grounded electrical outlet or a separate power source such as an uninterrupted power supply (UPS) or a power distribution unit (PDU).
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Page 13: Connecting To The Internet
NOTE: If you are having problems connecting to the Internet, see your Dell Technology Guide at support.dell.com. If you cannot connect to the Internet, but have successfully connected in the past, your ISP may have a service outage. - Page 14 Microsoft Windows Vista 1 Save and close any open files, and exit any open programs. 2 Click the Windows Vista Start button™ Panel. 3 Under Network and Internet, click Connect to the Internet. The Connect to the Internet window appears. 4 In the Connect to the Internet window, click either Broadband (PPPoE) or Dial-up, depending on how you want to connect: •...
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Page 15: Transferring Information To A New Computer
6 Click the appropriate option under How do you want to connect to the Internet?, and then click Next. NOTE: If you do not know which type of connection to select, contact your ISP. 7 Use the setup information provided by your ISP to complete the setup. Transferring Information to a New Computer Microsoft Windows Vista 1 Click the Windows Vista Start button... - Page 16 #154781 (What Are The Different Methods To Transfer Files From My Old Computer To My New Dell™ Computer Using the Microsoft Operating System?). NOTE: Access to the Dell Knowledge Base document may not be available in certain countries. Files and Settings Transfer Wizard (With the Operating System Media) NOTE:...
- Page 17 6 Under Select a transfer method, click the transfer method of your choice, and click Next. 7 Under What do you want to transfer?, click to select the data you want to transfer, and click Next. The selected data is copied and the Completing the Collection Phase screen appears.
- Page 18 5 Review the information under Now go to your old computer, and then go to the source computer. Do not click Next. C O P Y D A T A F R O M T H E S O U R C E C O M P U T E R 1 Insert the wizard disk into the source computer.
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Page 19: Specifications
Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start→ Help and Support and select the option to view information about your computer. Processor Processor type Level 2 (L2) cache Front side bus (FSB) System Information Chipset Data bus width... - Page 20 System Information (continued) RAID support Memory Type Memory connectors Memory capacities Minimum memory Maximum memory Drives Externally accessible Available devices Video Type Specifications integrated network interface with ASF 2.0 support as defined by DMTF, capable of 10/100/1000-Mbps communication: • green — A good connection exists between a 10-Mbps network and the computer.
- Page 21 Audio Type Expansion Bus Bus type Bus speed/transfer rate Expansion slots: Center riser: PCI-X Center riser: PCI-X PCI Express x8 Outer riser: PCI Express x16 (two slots) integrated ADI 1984 High Definition Audio CODEC and AC97/High Definition digital controller PCI 2.3 PCI Express 1.0a SATA 2.0 USB 2.0...
- Page 22 Expansion Bus (continued) PCI: Connector Connector size Connector data width (maximum) PCI-X: Connector Connector size Connector data width (maximum) PCI Express x8: Connector Connector size Connector data width (maximum) PCI Express x16: Connector Connector size Connector data width (maximum) Connectors External connectors: Network adapter (NIC) Video...
- Page 23 Connectors (continued) PS/2 (keyboard and mouse) two back panel 6-pin mini-DIN Serial Audio System board connectors: Serial ATA Internal USB Fans PCI (on center riser) PCI-X (on center riser) PCI Express x8 (on center riser) PCI Express x16 (on outer riser) Front control panel Front panel USB...
- Page 24 Controls and Lights Front panel: Power button Power light Network activity lights (2) Hard drive activity light Specifications push button — Press the power button to turn on the computer. NOTICE: To avoid losing data, do not turn off the computer by pressing the power button.
- Page 25 Controls and Lights (continued) Back panel: Link integrity light (on integrated network adapter) Network activity light (on integrated network adapter) Power DC power supply: Wattage Maximum heat dissipation For 750-W power supply: 2559 BTU/hr Voltage Coin cell battery The network link light is on when a good connection exists between a 10-Mbps, 100-Mbps, or 1000-Mbps (1-Gbps) network and the computer.
- Page 26 Physical Height Width Depth: With front bezel Without front bezel Weight: With front bezel Without front bezel Environmental Temperature: Operating Storage Relative humidity: Operating Storage Maximum wet bulb (MWB) Maximum vibration: Operational random vibration Storage Specifications 8.656 cm (3.40 inches) 42.62 cm (16.78 inches) 68.45 cm (26.95 inches) 73.25 cm (28.84 inches)
- Page 27 Environmental (continued) Maximum shock: Operating Storage Altitude: Operating Storage Airborne contaminant level G2 or lower as defined by ISA-S71.04-1985 40 G +/– 5% with pulse duration of 2 msec +/-–10% (equivalent to 51 cm/sec [20 inches/sec]) 105 G +/– 5% with pulse duration of 2 msec +/– 10% (equivalent to 127 cm/sec [50 inches/sec]) –16 to 3048 m (–50 to 10,000 ft) –16 to 10,600 m (–50 to 35,000 ft)
- Page 28 Specifications...
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Page 29: Troubleshooting
Troubleshooting CAUTION: To guard against the likelihood of electric shock, laceration by moving fan blades, or other expected injuries, always unplug your computer from the electrical outlet before opening the cover. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. -
Page 30: Beep Codes
– Ensure that the main power cable and front panel cable are securely connected to the system board (see your Service Manual on the Dell Support website at support.dell.com). • If the power light is blinking amber, the computer is receiving electrical power, but an internal power problem may exist. - Page 31 Code Cause 1-2-1 Programmable interval timer failure 1-2-2 DMA initialization failure 1-2-3 DMA page register read/write failure Video Memory Test failure 1-3-1 through Memory not being properly identified or used 2-4-4 1-3-2 Memory problem 3-1-1 Slave DMA register failure 3-1-2 Master DMA register failure 3-1-3 Master interrupt mask register failure...
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Page 32: Error Messages
F A I L E D I N I T I A L I Z A T I O N hard drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39). The operation requires a hard drive in the bay before it R I V E N O T R E A D Y —... - Page 33 Manual at support.dell.com), and boot the computer from a CD. Then, shut down the computer, reinstall the hard drive, and restart the computer. Run the Hard Disk Drive tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39). A R D D I S K D R I V E C O N T R O L L E R F A I L U R E to commands from the computer.
- Page 34 E Y B O A R D S T U C K K E Y F A I L U R E cable connection. Restart the computer, and avoid touching the keyboard or keys during the boot routine. Run the Stuck Key test in the Dell Diagnostics (see "Dell Diagnostics" on page 39).
- Page 35 Contact Dell (see "Contacting Dell" on page 71). O T I M E R T I C K I N T E R R U P T malfunctioning. Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39).
- Page 36 H U T D O W N F A I L U R E — Run the System Set tests in the Dell Diagnostics (see "Dell Diagnostics" on page 39). I M E D A Y C L O C K L O S T P O W E R corrupted.
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Page 37: System Messages
C M O S C H E C K S U M E R R O R Replace the battery (see your Service Manual on the Dell Support website at support.dell.com or see "Contacting Dell" on page 71 for assistance). -
Page 38: Troubleshooting Software And Hardware Problems
(see your Service Manual on the Dell Support website at support.dell.com). O T I M E R T I C K I N T E R R U P T malfunctioning or system board failure (see "Contacting Dell" on page 71 for assistance). A R D R I V E N OT IC E –... -
Page 39: Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Troubleshooting Tips" on page 44, and then run the Dell Diagnostics before contacting Dell for assistance. Start the Dell Diagnostics from your hard drive or from the Drivers and Utilities media provided with your computer. NOTE: The Drivers and Utilities media is optional and may not ship with your computer. - Page 40 Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
- Page 41 6 Type 1 to Run the 32 Bit Dell Diagnostics. 7 At the Dell Diagnostics Menu, type 1 to select Dell 32-bit Diagnostics for Resource CD (graphical user interface). 8 Press <Tab> to select Test System and then press <Enter>.
- Page 42 Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the screen. 10 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 11 Close the Main Menu window to exit the Dell Diagnostics and restart the computer.
- Page 43 Write down the error code and problem description exactly as it appears and follow the instructions on the screen. If you cannot resolve the problem, contact Dell (see "Contacting Dell" on page 112).
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Page 44: Troubleshooting Tips
Describes the test and any requirements for running the test. Displays the hardware configuration for the selected device. The Dell Diagnostics obtains configuration information for all devices from the system setup program, memory, and various internal tests, and displays the information in the device list in the left pane of the screen. -
Page 45: Power Problems
NOTE: The procedures in this document were written for the Windows default view, so they may not apply if you set your Dell computer to the Windows Classic view. Power Problems CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. -
Page 46: Memory Problems
• Ensure that the processor power cable is securely connected to the system board power connector (see your Service Manual on the Dell Support website at support.dell.com). • Ensure that the main power cable and the front panel cable are securely connected to the system board connector (see your Service Manual on the Dell Support website at support.dell.com). -
Page 47: Lockups And Software Problems
"Memory" on page 20. • Run the Dell Diagnostics (see "Dell Diagnostics" on page 39). Lockups and Software Problems CAUTION: Before you begin any of the procedures in this section, read and follow the safety instructions provided with your computer. - Page 48 A program is designed for an earlier Windows operating system U N T H E R O G R A M O M P A T I B I L I T Y Windows Vista: The Program Compatibility Wizard configures a program so that it runs in an environment similar to non-Windows Vista operating system environments.
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Page 49: Dell Technical Update Service
2 Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment. - Page 50 Turn the Dell Support Utility off. Double-Clicking the Dell Support Icon Double-click the view frequently asked questions, access the help file for the Dell Support Utility, and view Dell Support settings. For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™...
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Page 51: Reinstalling Software
Reinstalling Software Drivers Identifying Drivers If you experience a problem with any device, identify whether the driver is the source of your problem and, if necessary, update the driver. Microsoft Windows Vista 1 Click the Windows Vista start button 2 Click Properties, and then click Device Manager. NOTE: The User Account Control window may appear. -
Page 52: Reinstalling Drivers And Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities media provide approved drivers for your Dell computer. If you install drivers obtained from other sources, your computer may not function properly. Returning to a Previous Device Driver Version... - Page 53 6 Right-click the device for which the new driver was installed, and click Properties. 7 Click the Driver tab. 8 Click Roll Back Driver. If Device Driver Rollback does not resolve the problem, reinstall the driver from the Drivers and Utilities media. Using the Drivers and Utilities Disc If a problem occurs on your computer after you install or update a driver and Device Driver Rollback does not resolve the problem, reinstall the driver from...
- Page 54 following subsections, or click Extract, follow the extracting instructions, and then read the readme file. If instructed to navigate to the driver files, click the CD/DVD directory on the driver information window to display the files associated with that driver. Manually Reinstalling Drivers After extracting the driver files to your hard drive as described in the previous section you may be required to update the driver manually.
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Page 55: Restoring Your Operating System
• Dell PC Restore by Symantec (available in Windows XP) and Dell Factory Image Restore (available in Windows Vista) returns your hard drive to the operating state it was in when you purchased the computer. Both permanently delete all data on the hard drive and remove any programs installed after you received the computer. -
Page 56: Using Microsoft Windows System Restore
Using Microsoft Windows System Restore The Windows operating systems provide a System Restore option which allows you to return your computer to an earlier operating state (without affecting data files). Using System Restore can be helpful if changes to the system hardware, software, or settings have left the computer in an undesirable operating state. -
Page 57: Using Dell Factory Image Restore And Dell Pc Restore
If possible, back up the data before using these options. Use Dell Factory Image Restore or PC Restore only if System Restore did not resolve your operating system problem. - Page 58 Factory Image Restore or PC Restore. Dell Factory Image Restore (Microsoft Windows Vista) 1 Turn on the computer. When the DELL logo appears, press <F8> several times to access the Vista Advanced Boot Options window. 2 Select Repair Your Computer.
- Page 59 NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer operating system. Reinstalling Software...
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Page 60: Using The Operating System Media
Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer. It is recommended that you do not remove PC Restore from your computer, even to gain additional hard- drive space. - Page 61 NOTE: The Dell Drivers and Utilities media contains drivers that were installed during the assembly of the computer. Use the Dell Drivers and Utilities media to load any required drivers. Depending on the region from which you ordered your computer, or whether you requested the media, the Dell Drivers and Utilities media and Operating System media may not ship with your computer.
- Page 62 Reinstalling Software...
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Page 63: Finding Information
• A diagnostic program for your computer • Drivers for your computer NOTE: Drivers and documentation updates can be found at support.dell.com. • Desktop System Software (DSS) • Readme files NOTE: Readme files may be included on... - Page 64 Service Manual The Service Manual for your computer is available at support.dell.com. Dell Technology Guide The Dell Technology Guide is a available at support.dell.com. Microsoft ® Windows ® Product Key Your Microsoft Windows License is located on your computer.
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Page 65: Getting Help
1 See "Troubleshooting Tips" on page 44 for information and procedures that pertain to the problem your computer is experiencing. 2 See "Troubleshooting Tips" on page 44 for procedures on how to run Dell Diagnostics. 3 Fill out the "Diagnostics Checklist" on page 70. -
Page 66: Technical Support And Customer Service
Dell's support service is available to answer your questions about Dell hardware. Our support staff uses computer-based diagnostics to provide fast, accurate answers. To contact Dell's support service, see "Before You Call" on page 69, and then see the contact information for your region or go to support.dell.com. DellConnect™... -
Page 67: Autotech Service
"Contacting Dell" on page 71. Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order status service. A recording prompts you for the information needed to locate and report on your order. -
Page 68: Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call for your region or to speak to a sales specialist, see "Contacting Dell"... -
Page 69: Before You Call
Service Tag (located on the back or bottom of your computer). Remember to fill out the Diagnostics Checklist (see "Diagnostics Checklist" on page 70). If possible, turn on your computer before you call Dell for assistance and call from a telephone at or near the computer. You may be... - Page 70 Address: Phone number: Service Tag (bar code on the back or bottom of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...
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Page 71: Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. - Page 72 Getting Help...
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Page 73: Index
63 computer beep codes, 30 crashes, 47-48 restore to previous state, 55 stops responding, 47 conflicts software and hardware incompatibilities, 38 contacting Dell, 71 Dell contacting, 71 DellConnect, 66 diagnostics beep codes, 30 documentation User’s Guide, 64 drivers, 51... - Page 74 Internet connection about, 13 options, 13 setting up, 13 IRQ conflicts, 38 memory problems, 46 operating system media, 60 reinstalling, 63 PC Restore, 57, 59 phone numbers, 71 power problems, 45 power light, 49 conditions, 45 printer connecting, 13 setting up, 13 Index problems beep codes, 30...
- Page 75 38 error messages, 32 Hardware Troubleshooter, 38 restore to previous state, 55-56 Windows Vista Dell Factory Image Restore, 57 System Restore, 56 Windows XP Dell PC Restore, 57 Device Driver Rollback, 52 Files and Settings Transfer Wizard, 15...
- Page 76 Index...