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1 Click Start→ All Programs→ Accessories→ Program Compatibility
Wizard→ Next.
2 Follow the instructions on the screen.
A solid blue screen appears
U R N T H E C O M P U T E R O F F
T
key on your keyboard or moving your mouse, press and hold the power button
for at least 6 seconds (until the computer turns off), and then restart your
computer.
Other software problems
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
C
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
•
Ensure that the program is compatible with the operating system installed
on your computer.
•
Ensure that your computer meets the minimum hardware requirements
needed to run the software. See the software documentation for
information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
Dell Technical Update Service
•
The Dell Technical Update service provides proactive e-mail
notification of software and hardware updates for your computer.
To enroll for the Dell Technical Update service, go to
support.dell.com/technicalupdate.
If you are unable to get a response by pressing a
—
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Troubleshooting
49
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