Lockups And Software Problems - Dell OptiPlex DCCY Setup And Quick Reference Manual

• Ensure that the memory you are using is supported by your computer. For
more information about the type of memory supported by your computer,
see "Memory" on page 35.
• Run the Dell Diagnostics (see "Dell Diagnostics" on page 50).

Lockups and Software Problems

The computer does not start up
N S U R E T H A T T H E P O W E R C A B L E I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O
E
T H E E L E C T R I C A L O U T L E T
A program stops responding
N D T H E P R O G R A M
E
1 Press <Ctrl><Shift><Esc> simultaneously to access the Task Manager,
and click the Applications tab.
2 Click to select the program that is no longer responding, and click
End Task.
A program crashes repeatedly
NOTE:
Most software includes installation instructions in its documentation or on a
floppy disk, CD, or DVD.
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
C
reinstall the program.
A program is designed for an earlier Microsoft
U N T H E R O G R A M
R P
Windows Vista:
1 Click Start
this version of Windows.
2 In the welcome screen, click Next.
3 Follow the instructions on the screen.
Windows XP:
The Program Compatibility Wizard configures a program so that it runs in an
environment similar to non-XP operating system environments.
48
Troubleshooting
—
O M P A T I B I L I T Y
C W
→ Control Panel→ Programs→ Use an older program with
If necessary, uninstall and then
—
®
Windows
I Z A R D
—
®
operating system