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Dell™ Dimension™ 2400 Series
service tag
CD or DVD
headphone
connector
CD or DVD
volume
control dial
floppy-drive
activity light*
power light
power button
USB 2.0 connectors (2)
power connector
voltage selection switch
keyboard connector
serial connector
video connector
line-out connector
microphone connector
USB 2.0 connectors (4)
PCI card slots (3)
*On computers with an optional floppy drive.
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
CD or DVD drive
activity light
CD or DVD eject button
second bay for optional drive
floppy-drive eject button*
hard-drive activity light
headphone connector
mouse connector
diagnostic lights (4)
parallel connector
line-in connector
cover latch
network adapter
connector
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Summary of Contents

  • Page 1

    Dell™ Dimension™ 2400 Series service tag CD or DVD headphone connector CD or DVD volume control dial floppy-drive activity light* power light power button USB 2.0 connectors (2) *On computers with an optional floppy drive. power connector voltage selection switch...

  • Page 2

    Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Table Of Contents

    Contents CAUTION: Safety Instructions SAFETY: General SAFETY: When Using Your Computer SAFETY: Protecting Against Electrostatic Discharge SAFETY: Ergonomic Computing Habits SAFETY: Battery Disposal Finding Information for Your Computer 1 Setting Up and Using Your Computer Setting Up a Printer Printer Cable Connecting a Parallel Printer Connecting a USB Printer Transferring Information to a New Computer...

  • Page 4: Table Of Contents

    Booting to a USB Device Turning Off Your Computer 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems ......Floppy drive problems CD drive problems Problems writing to a CD-RW drive...

  • Page 5: Table Of Contents

    Dell Diagnostics ......When to Use the Dell Diagnostics Starting the Dell Diagnostics Drivers .

  • Page 6: Table Of Contents

    Reinstalling Microsoft Before You Reinstall Reinstalling Windows XP Reinstalling Drivers and Software 4 Removing and Installing Parts Front and Back View of the Computer Front View ......Back View .

  • Page 7: Table Of Contents

    Clearing Forgotten Passwords Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party" Software and Peripherals Contacting Dell ......

  • Page 8

    Contents...

  • Page 9: Caution: Safety Instructions, Safety: General

    CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. SAFETY: General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely.

  • Page 10: Safety: When Using Your Computer

    SAFETY: When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed. • Your computer is equipped with one of the following: –...

  • Page 11

    Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or in instructions otherwise provided to you by Dell. Always follow installation and service instructions closely.

  • Page 12: Safety: Protecting Against Electrostatic Discharge, Safety: Ergonomic Computing Habits, Safety: Battery Disposal

    SAFETY: When Using Your Computer • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.

  • Page 13: Finding Information For Your Computer

    R e s o u r c e C D Documentation and drivers are already installed on your computer when shipped from Dell. You can use the CD to reinstall drivers (see page 63), run the Dell Diagnostics (see page 59), or access your documentation.

  • Page 14

    These labels are located on your computer. D e l l S u p p o r t W e b s i t e — support.dell.com The Dell Support website provides several online tools, including: • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses •...

  • Page 15

    What are you looking for? • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) • How to reinstall my operating system Find It Here W i n d o w s H e l p a n d S u p p o r t C e n t e r Click the Start button and click Help and Support.

  • Page 16

    F i n d i n g I n f o r ma t i o n f o r Yo u r C o m p u te r...

  • Page 17

    S E C T I O N 1 S e t t i n g U p a n d U s i n g Yo u r C o m p u t e r Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet...

  • Page 18: Setting Up A Printer, Printer Cable, Connecting A Parallel Printer

    Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. • Connect the printer to the computer. •...

  • Page 19: Connecting A Usb Printer

    Attach the parallel printer cable to the parallel connector on the computer and tighten the two screws. Attach the cable to the connector on the printer and snap the two clips into the two notches. screws (2) parallel printer cable Turn on the printer and then turn on the computer.

  • Page 20: Transferring Information To A New Computer

    Attach the USB printer cable to the USB connectors on the computer and the printer. The USB connectors fit only one way. Transferring Information to a New Computer ® The Microsoft Windows wizard to move data from the source computer to the new computer. You can move data such as: •...

  • Page 21

    When the Files and Settings Transfer Wizard welcome screen appears, click Next. On the Which computer is this? screen, click New Computer and click Next. On the Do you have a Windows XP CD? screen, click I will use the wizard from the Windows XP CD and click Next.

  • Page 22: Setting Up A Home And Office Network, Connecting To A Network Adapter, Network Setup Wizard

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable: NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

  • Page 23: Connecting To The Internet, Setting Up Your Internet Connection

    On the welcome screen, click Next. Click Checklist for creating a network. NOTE: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP . Complete the checklist and required preparations. Return to the Network Setup Wizard and follow the instructions on the screen. Connecting to the Internet NOTE: ISPs and ISP offerings vary by country.

  • Page 24: Copying Cds And Dvds

    If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: Save and close any open files, and exit any open programs. Click the Start button and click Internet Explorer. The New Connection Wizard appears.

  • Page 25: How To Copy A Cd Or Dvd, Using Blank Cd-rs And Cd-rws

    The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs. For instructions, see the Sonic RecordNow documentation that came with your computer.

  • Page 26: Helpful Tips, Hyper-threading, Hyper-threading

    Helpful Tips • Use Microsoft after you start Sonic RecordNow and open a RecordNow project. • You must use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos. •...

  • Page 27: Booting To A Usb Device

    Connect the USB device to a USB connector (see page 73). Shut down the computer through the Start menu (see page 28). Turn on the computer. When the DELL™ logo appears, press <F12> immediately. If you wait too long and the Microsoft until you see the Windows desktop.

  • Page 28: Turning Off Your Computer

    Turning Off Your Computer NOTICE: To avoid losing data, turn off your computer by performing a Microsoft operating system shutdown, as described in this section, rather than by pressing the power button. Save and close any open files, exit any open programs, click the Start button, and then click Turn Off Computer.

  • Page 29

    S E C T I O N 2 S o l v i n g P r o b l e m s Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems IEEE 1394 Device Problems Keyboard Problems Mouse Problems...

  • Page 30: Finding Solutions

    So l vi n g Pro b l em s See page 46. Press a key or move the mouse. See page 46. Get technical assistance from Dell. See page 107. See page 37.

  • Page 31

    See page 52. See ppage 50. See page 48. See page 35. See page 43. See page 42. See page 33. See page 45. See page 49. See page 37. See page 38. See page 35. See page 35. See page 38. So l vi n g Pro b l em s...

  • Page 32: Finding Help Information, Battery Problems

    (see page 94). If the battery still does not work properly, contact Dell (see page 107). So l vi n g Pro b l em s —...

  • Page 33: Drive Problems, Floppy Drive Problems

    Drive Problems Floppy drive problems N S U R E T H A T I N D O W S button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.

  • Page 34: Cd Drive Problems, Problems Writing To A Cd-rw Drive

    CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD. D J U S T T H E the lower-right corner of your screen. •...

  • Page 35: Dvd Drive Problems, Hard Drive Problems, E-mail, Modem, And Internet Problems

    DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. E S T T H E D R I V E W I T H A N O T H E R eliminate the possibility that the original DVD is defective.

  • Page 36

    H E C K T H E T E L E P H O N E J A C K modem and connect it to a telephone. Listen for a dial tone. O N N E C T T H E M O D E M D I R E C T L Y T O T H E T E L E P H O N E W A L L J A C K If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack.

  • Page 37: Error Messages

    N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet.

  • Page 38: General Problems, The Computer Stops Responding, A Program Stops Responding

    L O S E S O M E P R O G R A M S A N D — You have too many programs open. Close all windows and open — Contact Dell (see page 107). H E D E V I C E I S N O T R E A D Y —...

  • Page 39: A Program Crashes Repeatedly, A Program Is Designed For An Earlier Windows Operating System

    A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N manufacturers maintain websites with information that may help you solve the problem.

  • Page 40: Other Technical Problems

    A L L website or e-mail service, call Dell for technical assistance (see page 107). See "Dell Technical Support Policy (U.S. Only)" on page 106 for a description of the hardware and software support provided by Dell. So l vi n g Pro b l em s —...

  • Page 41: General Hardware Problems

    General hardware problems If your computer exhibits one or more of the following symptoms, a device conflict may exist: • Your computer locks up, particularly while using a specific device. • A recently added device does not work. • A sound card emits noise or demonstrates other problems. •...

  • Page 42: Ieee 1394 Device Problems, Keyboard Problems

    D E V I C E I S R E C O G N I Z E D B Y ® — E L L P R O V I D E D — Contact Dell (see page 107). I EEE 139 4 — Contact the IEEE 1394 device manufacturer. — I EEE 1394...

  • Page 43

    H E C K T H E K E Y B O A R D C A B L E • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 28), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

  • Page 44

    F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R R E M O V E T H E P O W E R C A B L E —...

  • Page 45: Network Problems, Pc Card Problems

    Network Problems H E C K T H E N E T W O R K C A B L E C O N N E C T O R cable is connected. See page 22. H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R No light indicates that no network communication exists.

  • Page 46: Power Problems

    F Y O U H A V E P R O B L E M S W I T H A Contact Dell (see page 107). F Y O U H A V E P R O B L E M S W I T H A —...

  • Page 47

    (see page 79). • If the problem persists, contact Dell (see page 107). F T H E P O W E R L I G H T I S S T E A D Y A M B E R electrical power, but an internal power problem might exist.

  • Page 48: Printer Problems

    Printer Problems NOTE: If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number. H E C K T H E P R I N T E R D O C U M E N T A T I O N for setup and troubleshooting information.

  • Page 49: Scanner Problems

    Scanner Problems NOTE: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer. See the scanner documentation for the correct phone number. H E C K T H E S C A N N E R D O C U M E N T A T I O N documentation for setup and troubleshooting information.

  • Page 50: Sound And Speaker Problems, No Sound From Speakers

    Sound and Speaker Problems No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows have been listening to MP3 songs, ensure that you did not turn the player volume down or off. H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S are connected as shown on the setup diagram supplied with the speakers.

  • Page 51: No Sound From Headphones

    U N T H E S P E A K E R D I A G N O S T I C S diagnostics. See the speaker documentation for diagnostics instructions. E I N S T A L L T H E A U D I O H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S No sound from headphones H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N...

  • Page 52: Video And Monitor Problems, If The Screen Is Blank

    Video and Monitor Problems If the screen is blank NOTE: See the monitor documentation for troubleshooting procedures. H E C K T H E M O N I T O R P O W E R L I G H T press the button to ensure that the monitor is turned on.

  • Page 53

    O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.

  • Page 54

    So l vi n g Pro b l em s...

  • Page 55

    S E C T I O N 3 A d v a n c e d Tr o u b l e s h o o t i n g Diagnostic Lights Dell Diagnostics Drivers ® Using Microsoft Windows Resolving Software and Hardware Incompatibilities Reinstalling Microsoft ®...

  • Page 56: Diagnostic Lights

    Continue until you have identified a faulty module or reinstalled all modules without error. • If available, install properly working memory of the same type into your computer (see page 92). • If the problem persists, contact Dell (see page 107).

  • Page 57

    (see "Resolving Software and Hardware Incompatibilities" on page 66). If the problem persists, contact Dell (see page 107). Reseat all power and data cables and restart the computer. Reinstall all USB devices, check cable connections, and then restart the computer.

  • Page 58

    (see page 99). • If the problem persists, contact Dell (see page 107). • Ensure that the cables are properly connected to the system board (see page 79) from the hard drive, CD drive, and DVD drive.

  • Page 59: Dell Diagnostics, When To Use The Dell Diagnostics, Starting The Dell Diagnostics

    NOTICE: Use the Dell Diagnostics to test your Dell™ computer only. Using this program with other computers can result in error messages. Start the Dell Diagnostics from either your hard drive (see page 59) or from the Dell Dimension ResourceCD (see page 59).

  • Page 60

    When the boot device list appears, highlight Boot to Utility Partition and press <Enter>. When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 59). Starting the Dell Diagnostics From the ResourceCD Insert the ResourceCD.

  • Page 61

    Write down the error code and problem description and follow the instructions on the screen. If you cannot resolve the error condition, contact Dell (see page 107). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag number.

  • Page 62: Drivers

    When the tests are completed, if you are running the Dell Diagnostics from the ResourceCD, remove the CD. Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

  • Page 63: Identifying Drivers, Reinstalling Drivers

    (see page 63). Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com and your provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

  • Page 64

    Finish to restart the computer. When you see the Windows desktop, reinsert the ResourceCD. At the Welcome Dell System Owner screen, click Next. NOTE: The ResourceCD displays drivers only for hardware that came installed in your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD.

  • Page 65: Creating A Restore Point, Restoring The Computer To An Earlier Operating State

    Creating a Restore Point Click the Start button and click Help and Support. Click System Restore. Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State If problems occur after you install a device driver, use Device Driver Rollback (see page 63) to resolve the problem.

  • Page 66: Undoing The Last System Restore, Resolving Software And Hardware Incompatibilities, Resolving Software And Hardware Incompatibilities

    Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. Click the Start button, point to All Programs→...

  • Page 67: Before You Reinstall

    In the Device Manager list, check for conflicts with the other devices. Conflicts are indicated by a yellow exclamation point ( or a red if the device has been disabled. Double-click any conflict to display the Properties window. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ.

  • Page 68

    Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP , disable any virus protection software installed on your computer before you reinstall Windows XP .

  • Page 69

    NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. When the Regional and Language Options screen appears, select the settings for your location, and then click Next. Enter your name and organization (optional) in the Personalize Your Software screen and click Next.

  • Page 70: Reinstalling Drivers And Software

    Reinstalling Drivers and Software Reinstall the appropriate drivers (see page 63). Reinstall your virus protection software. See the documentation that came with the software for instructions. Reinstall your other software programs. See the documentation that came with the software for instructions. Advanced Troubleshooting...

  • Page 71

    S E C T I O N 4 R e m o v i n g a n d I n s t a l l i n g Pa r t s Front and Back View of the Computer Removing the Computer Cover Looking Inside Your Computer System Board Components...

  • Page 72: Front And Back View Of The Computer, Front View

    Front and Back View of the Computer Front View Re m ov i n g a n d I ns t al l i n g Pa r t s *On computers with an optional floppy drive.

  • Page 73

    "No sound from headphones" on page 51. 12 service tag The tag is used to identify your computer when you access the Dell Support website or call technical support. Rem ov i ng a n d I n s t a l l i n g Par t s...

  • Page 74: Back View

    (4) Use the lights to help you troubleshoot a computer problem based on the diagnostic code. For more information, see "Dell Diagnostics" on page 59. parallel connector Connect a parallel device, such as a printer, to the parallel connector. If you have a USB printer, plug it into a USB connector.

  • Page 75

    Use the pink microphone connector to attach a personal computer microphone for voice or musical input into a sound or telephony program. (On computers with a sound card, the microphone connector is on the card.)

  • Page 76: Removing The Computer Cover

    Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Shut down the computer through the Start menu (see page 28). Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

  • Page 77

    Grip the indents on the computer cover, and slide the computer cover toward the back of the computer. Place the computer cover on a level surface. computer cover cover latch back of computer Rem ov i ng a n d I n s t a l l i n g Par t s...

  • Page 78: Looking Inside Your Computer

    Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. Re m ov i n g a n d I ns t al l i n g Pa r t s power supply system board...

  • Page 79: System Board Components

    System Board Components CD drive connector (J20) main power connector (J21) power indicator (LED1) memory module connectors (DDR1, DDR2) fan connector (J30) microprocessor connector (U16) 12-V power connector (J10) modem telephony connector (J25) CD audio connector (J8) hard drive floppy drive connector (J23) connector (J18)

  • Page 80: Adding Cards

    Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. Shut down the computer through the Start menu (see page 28). Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

  • Page 81

    CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. Align the cutout on the bottom of the card with the crossbar in the system board connector.

  • Page 82: Adding A Floppy Drive

    Secure the filler bracket onto the end of the card with the screw you removed in step 7. Connect any cables that should be attached to the card. See the documentation for the card for information about the card’s cable connections.

  • Page 83

    Rotate the front panel to separate it from the side hinges. side hinges (3) front panel top tab release lever middle tab bottom tab Rem ov i ng a n d I n s t a l l i n g Par t s...

  • Page 84

    Press in the two insert tabs, and then push out the front-panel insert. Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

  • Page 85

    top bracket screw drive bracket Secure the floppy drive bracket with the top bracket screw that came with your drive. Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. floppy drive Rem ov i ng a n d I n s t a l l i n g Par t s...

  • Page 86

    Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. Replace the computer cover (see page 96). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

  • Page 87: Adding A Second Cd Or Dvd Drive

    Shut down the computer through the Start menu (see page 28). NOTE: Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.

  • Page 88

    Release and remove the front panel: Push the release lever to release the top tab. Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically). Rotate the front panel to separate it from the side hinges. Re m ov i n g a n d I ns t al l i n g Pa r t s side hinges (3) front panel...

  • Page 89

    Pull the two front-panel tabs towards you, and then push out the front-panel insert. tabs (2) Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). Remove two extra alignment screws, shown in the illustration on page 90, from the front of the computer and insert them into the drive.

  • Page 90

    Gently slide the drive into place. securing screw Once the drive is in place, apply pressure to ensure that the drive is fully seated. Use the securing screw that came with the drive to attach the drive to the computer. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

  • Page 91

    Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. side hinges (3) Replace the computer cover (see page 96). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

  • Page 92: Adding Memory, Installing Memory

    Adding Memory You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 99. Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9.

  • Page 93

    Align the notch on the bottom of the module with the crossbar in the connector. memory module cutouts (2) NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. Insert the module into the connector until the module snaps into position.

  • Page 94: Removing Memory, Replacing The Battery

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. NOTE: Memory purchased from Dell is covered under your computer warranty. Shut down the computer through the Start menu (see page 28).

  • Page 95

    CAUTION: A new battery can explode if it is incorrectly installed. Replace the 3-V CR2032 battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. Record all the screens in the system setup program (see page 103) so that you can restore the correct settings when your perform step 7.

  • Page 96: Replacing The Computer Cover

    Replacing the Computer Cover Ensure that all cables are connected, and fold cables out of the way. Ensure that no tools or extra parts are left inside the computer. Place the cover on the computer. Slide the cover towards the front of the computer until it fits completely into place. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

  • Page 97

    S E C T I O N 5 A p p e n d i x Specifications Standard Settings Clearing Forgotten Passwords Dell Technical Support Policy (U.S. Only) Contacting Dell Regulatory Notices Limited Warranties and Return Policy...

  • Page 98: Specifications

    Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) Appendix ® ®...

  • Page 99

    Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type Drives Externally accessible Internally accessible Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Network Audio Headphone DDR SDRAM 128-, 256-, or 512-MB 128 MB shared DDR SDRAM NOTE: Between 32 and 64 MB of system memory may be allocated to support graphics, depending on system memory size and other factors.

  • Page 100

    Ports and Connectors Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive (optional) Video Video controller Audio Audio controller Network Network controller Controls and Lights Power control Front-panel power light Hard-drive access light Power DC power supply: Wattage Heat dissipation Voltage (see page 10 for important voltage setting information) Backup battery...

  • Page 101

    Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Nonoperating (half-sine pulse) Nonoperating (faired-square wave) Altitude: Operating Storage 10° to 35°C (50° to 95°F) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). –40°...

  • Page 102: Standard Settings

    Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly. See the following figure for an example of the main program screen. Appendix...

  • Page 103: Viewing Settings, System Setup Program Screens

    Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you ® see the Microsoft Windows System Setup Program Screens The system setup screens are organized into the following sections: •...

  • Page 104

    You can use this feature, for example, to tell the computer to boot from the CD drive so that you can run the Dell Diagnostics on the ResourceCD, but you must set the computer to boot from the hard drive when the diagnostic tests are complete.

  • Page 105: Clearing Forgotten Passwords

    Clearing Forgotten Passwords CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 10. If you forget your supervisor or setup password, you cannot operate your computer or change settings in the system setup program until you clear the forgotten password(s). Shut down the computer through the Start menu (see page 28).

  • Page 106: Dell Technical Support Policy (u.s. Only)

    All Dell-standard components included in a Custom Factory Integration (CFI) project are covered by the standard Dell limited warranty for your computer. However, Dell also extends a parts replace- ment program to cover all nonstandard, third-party hardware components integrated through CFI for the duration of the computer’s service contract.

  • Page 107: Contacting Dell

    Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product.

  • Page 108

    Tech Support Fax Customer Care Fax Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care...

  • Page 109

    Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) TechFax Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)

  • Page 110

    General Support Chile (Santiago) Sales, Customer Support, and Technical Support Country Code: 56 City Code: 2 China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.com City Code: 592 Tech Support Fax Home and Small Business Technical Support...

  • Page 111

    Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Customer Care TechFax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com...

  • Page 112

    Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...

  • Page 113

    Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...

  • Page 114

    Country (City) International Access Code Country Code City Code Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K.

  • Page 115

    Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Faxbox Service 24-Hour Automated Order Service Customer Care Business Sales Division (up to 400 employees)

  • Page 116

    Customer Service (Austin, Texas, U.S.A.) Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) Sales (Austin, Texas, U.S.A.) SalesFax (Austin, Texas, U.S.A.) Luxembourg Website: support.euro.dell.com International Access Code: 00 E-mail: tech_be@dell.com Country Code: 352 Technical Support (Brussels, Belgium) Home/Small Business Sales (Brussels, Belgium)

  • Page 117

    Country Code: 31 (Enterprise): nl_server_support@dell.com City Code: 20 (Latitude): nl_latitude_support@dell.com (Inspiron): nl_inspiron_support@dell.com (Dimension): nl_dimension_support@dell.com (OptiPlex): nl_optiplex_support@dell.com (Dell Precision): nl_workstation_support@dell.com Technical Support Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales Relational Sales Home/Small Business Sales Fax...

  • Page 118

    Country (City) International Access Code Country Code City Code New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Home and Small Business Government and Business Sales Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com...

  • Page 119

    Country (City) International Access Code Country Code City Code Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Puerto Rico General Support St. Kitts and Nevis General Support St. Lucia General Support St.

  • Page 120

    International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...

  • Page 121

    Country (City) International Access Code Country Code City Code Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/ City Code: 22 Technical Support (Home and Small Business) Technical Support (Corporate)

  • Page 122

    Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)

  • Page 123

    Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 124: Regulatory Notices

    Move the computer away from the receiver. • Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. Appendix...

  • Page 125

    Input current rating: Dell Inc. One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Dell Computer de México, S.A. de C.V.

  • Page 126

    Appendix...

  • Page 127: Limited Warranties And Return Policy

    Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and ®...

  • Page 128

    The limited warranty on all Dell-branded products begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.

  • Page 129

    During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.

  • Page 130

    We are not responsible for lost or corrupted data. What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.

  • Page 131: Limited Warranty Terms For Dell-branded Hardware Products (canada Only)

    "Total Satisfaction" return policy for most products that you—the end-user customer—purchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable restocking fees as follows: •...

  • Page 132

    90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).

  • Page 133

    During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell- branded hardware products returned to us that prove to be defective in materials or workmanship.

  • Page 134

    What if I purchased a service contract? If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800-847-4096.

  • Page 135: Dell Software And Peripherals (canada Only)

    While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today.

  • Page 136

    Guarantee will be the end user’s sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.

  • Page 137

    Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10) Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul – RS - Brasil Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile Dell Computer de Colombia Corporation...

  • Page 138

    ® Intel Warranty Statement for Pentium (U.S. and Canada Only) Limited Warranty ® Intel warrants that its family of Pentium and Celeron conform to Intel’s publicly available specifications for a period of three (3) years after the date the Pentium or Celeron processor was purchased (whether purchased separately or as part of a computer system).

  • Page 139

    ® ® Intel Pentium and Celeron Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.

  • Page 140

    Limited Wa r ranties and Re tu r n Po licy...

  • Page 141: Index, Index

    26 Copying CDs and DVDs, 24 copying CDs and DVDs general information, 24 how to copy a CD, 25 Dell Diagnostics, 59 Dell support policy, 106 Dell Support Site, 14 Dell Support website, 40 diagnostic lights, 56 diagnostics Dell, 59 lights, 56 display.

  • Page 142

    I n d e x Files and Settings Transfer Wizard, 20 floppy drive problems, 33 hard drive problems, 35 hardware Dell Diagnostics, 59 problems, 41 Hardware Troubleshooter, 66 Help and Support Center, 15, help file, 14, 32 Hyper-Threading, 26 IEEE 1394 problems, 42...

  • Page 143

    30 video and monitor, 52 volume adjusting, 50 Program Compatibility Wizard, 39 reinstalling Windows XP , 67 ResourceCD, 64 Dell Diagnostics, 59 safety instructions, 9 scanner problems, 49 screen. See monitor settings system setup program, 102 setup diagram, 14...

  • Page 144

    I n d e x warranty, 127 Windows XP Device Driver Rollback, 63 Hardware Troubleshooter, 66 Help and Support Center, 15, help, accessing, 15, 32 Hyper-Threading, 26 Program Compatibility Wizard, 39 reinstalling, 67 scanner, 49 System Restore, 64 wizards Program Compatibility Wizard, 39 Index...

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