A program stops responding
E
ND THE PROGRAM
—
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C
HECK THE SOFTWARE DOCUMENTATION
information that may help you solve the problem. Ensure that you properly installed and
configured the program. If necessary, uninstall and then reinstall the program.
A program is designed for an earlier Microsoft
R
UN THE
P
ROGRAM
C
OMPATIBILITY
Windows XP provides a Program Compatibility Wizard that configures a program so it runs in an
environment similar to non-Windows XP operating system environments.
1
Click the Start button, point to All Programs
Wizard.
2
In the welcome screen, click Next.
3
Follow the instructions on the screen.
A solid blue screen appears
T
URN THE COMPUTER OFF
— If the computer does not respond to a keystroke or a proper shutdown,
press the power button for at least 8 to 10 seconds until the computer turns off. Press the power
button again to restart the computer. The chkdsk program automatically runs during the start-up
process. Follow the instructions on the screen.
Other software problems
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E
M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G I N F O R M A T I O N
— Many software manufacturers maintain websites with
®
Windows
W
IZARD
—
Accessories, and then click Program Compatibility
®
operating system
Solving Problems
27