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International Business Machines Corporation. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.
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A prerequisite for using this manual to service Dell computer systems is a basic ® knowledge of IBM -compatible PCs and prior training in IBM-compatible PC troubleshooting techniques. In addition to information provided in this manual and the User’s Guide that came with the system, Dell provides the Diagnostics and Troubleshooting Guide for troubleshooting procedures and instructions on using the Dell diagnostics to test the computer system.
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This chapter provides an overview of the components and subsystems of this computer. Model names for the Inspiron 7000 indicate the operating frequency of the microprocessor (266 for 266 MHz or 300 for 300 MHz), the size (X for 13.3-inch LCD or G for 14.1-inch LCD) of the display, and the type (T for TFT) of display.
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PCI docking connector for full port replication. Kensington Lock, which secures the notebook. Figures 1-1 and 1-2 illustrate front and back views of the Inspiron 7000. indicator panel display latches...
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infrared port air exhaust parallel connector speaker serial connector monitor connector PC Card slots S-video TV connector docking connector audio jacks (3) USB connector AC adapter PS/2 connector connector Three status lights are located in the indicator panel directly above the key- board (see Figure 1-3): Num Lock: Solid green light when Num Lock is on.
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Hard-disk drive activity: Blinking green light as the drive is being accessed. Battery status: — Solid green light when the battery is fully charged. — Blinking green light when the battery is charging. — No light when the battery is discharging. —...
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indicator lights status button The power button controls power to the system. The computer receives power from either the AC adapter connected to an electrical outlet or from up to two batteries. The system has built-in power management features that remove power from parts of the computer that are not being used.
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Select Maximum Performance to conserve power but allow greatest sys- tem performance. When this setting is selected, the Standby Time-Out option is set automatically to 4 minutes, and the Suspend Time-Out option is disabled. The Smart CPU Mode option is set automatically to Off. Select Maximum Power Savings to conserve the greatest amount of sys- tem power.
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The Save-to-disk option under Suspend Mode copies all system data to a reserved area on the hard-disk drive and then turns off all power to the com- puter. When you resume normal operation, the same programs will be running and the same files will be open that were loaded before you activated this mode.
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Table 1-2 lists the technical specifications for the Inspiron 7000. Microprocessor type ..Intel Mobile Pentium II microprocessor with MMX technology Microprocessor speed ..Inspiron 7000 D266XT or D266GT: 266 MHz Inspiron 7000 D300GT: 300 MHz Internal cache .
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FRQWLQXHG Serial (DTE) ... . . one 9-pin connector; 16550-compatible, 16-byte buffer Parallel ....one 25-hole connector;...
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FRQWLQXHG Video type ....AGP 2X with sideband signals, hardware 3D accelerator, DVD motion compensation, ImpacTV-2 quality TV output Video controller ... ATI 3D Rage LT Pro AGP 2X Video memory .
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FRQWLQXHG Number of keys ..87 (U.S. and Canada); 88 (Europe); 88 (Japan) Key travel ....0.5 mm (0.12 0.02 inch) Key spacing .
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FRQWLQXHG FRQWLQXHG Charge time (approximate): Computer on ..3.5 hours Computer off ..3 hours Operating time 2.5 to 3.5 hours with one battery; (approximate) .
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FRQWLQXHG Height ....54 mm (2.1 inches) Width ....318 mm (12.52 inches) Depth .
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This chapter describes initial procedures that can help you diagnose a com- puter problem. These procedures can often reveal the source of a problem or indicate the correct starting point for troubleshooting the computer. Dell rec- ommends that you perform these initial procedures in the order they are presented.
The visual inspection consists of a quick inspection of the exterior of the com- puter and any attached peripherals, including making any necessary corrections. For information about the proper removal and installation of com- puter components, as instructed in the following procedure, see Chapter 4, “Removing and Replacing Parts.”...
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8. If there is a memory area problem and the computer has memory mod- ules, remove the memory modules from the main board, verify that they are free of any obvious physical damage, verify that the connectors on the modules and in the memory module sockets are not damaged, and then reinstall the modules.
Dell recommends that users make copies of the Dell Diagnostics Diskette. For instructions, see “Before You Start Testing” in Chapter 4, “Run- ning the Dell Diagnostics,” of the Dell Inspiron 7000 Reference and Troubleshooting Guide. To observe the boot routine, follow these steps: 1.
Any unusual sounds 5. Observe the display for the Diagnostics Menu of the Dell Diagnostics. Does the Diagnostics Menu appear on the display? Yes. See “Running the Dell Diagnostics” in Chapter 3.
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See “Running the Dell Diagnostics” found later in this chapter. If the display cannot display error messages during POST, the computer may emit a series of beeps that identifies the problem or that can help you identify a faulty component or assembly.
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Memory module not being Faulty memory module or properly identified or used faulty main board 1-2-2-3 ROM BIOS checksum failure Faulty main board 1-3-1-1 DRAM refresh failure Faulty main board 1-3-1-3 Keyboard controller test Faulty keyboard or faulty main failure board 1-3-4-1 RAM failure on address line...
FRQWLQXHG Memory failed at RAM Faulty or improperly QQQQ address nnnn . seated memory mod- ule. Faulty main board. The hard-disk drive Corrupted hard-disk failed to initialize. drive boot sector or configuration file. Faulty hard-disk drive. Faulty main board. The hard-disk drive con- Faulty hard-disk drive.
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Faulty main board. board may be malfunc- tioning. The Dell Diagnostics contains tests that aid in troubleshooting the computer. The diagnostics diskette contains the following test groups: RAM — Tests the main memory System Set — Tests the primary functions of the main board Video —...
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1. Install a CD-ROM drive in the options bay. 2. Turn off the computer. 3. Place a copy of the Dell Diagnostics Diskette in the diskette drive, and boot the computer. Starting the diagnostics causes the Dell logo screen to appear, followed by a message indicating that the diagnostics is loading.
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This chapter provides procedures for removing and replacing components and assemblies. Unless otherwise noted, each of the procedures in this chapter assumes the following: The computer and any attached peripherals are turned off and the peripher- als are disconnected from the computer’s I/O panel. A part can be replaced or installed by performing the removal procedure in reverse order.
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Small scribe or nylon flat blade Nut driver (5 mm and 5.5 mm) Where applicable, information about screw lengths is provided in illustrations. Before installing a screw, match the screw to the screw length graphics in Figure 4-2 to check for correct length. Before performing any of the procedures in this chapter, read the following warning.
Precautionary measures include disconnecting the computer from the AC adapter and port replicator and removing the main battery, PC Cards, hard-disk drive, memory module cover, video card cover, memory modules, and devices in the options bay. To take these precautionary measures, follow these steps: 1.
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release handles (2) 5. Remove the main battery from the battery compartment. Unlock the latch lock on the bottom of the computer by flipping it toward the back of the computer (see Figure 4-5). Slide the latch release in the direction of the arrow.
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6. Remove any PC Cards. To remove a type I or type II PC Card from the top connector (see Figure 4-6), press the top eject button twice. To remove a type 1 or type II PC Card from the bottom connector, press the bottom eject button twice. To remove a type III card, press the bottom eject button twice.
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bottom of computer captive screws (2) hinge hard-disk drive 8. Remove the video card and memory module covers. Slide the video card cover as far as it will go in the direction of the arrow, and then remove the cover (see Figure 4-8). Remove the memory module cover in the same way.
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9. Remove the memory modules. Carefully spread the inner metal tabs of the memory module socket to dis- engage the module from the socket. The module should pop up slightly. Then pull the memory module out of the socket (see Figure 4-9). bottom of computer memory module metal tabs...
11. If present, remove the combo module or secondary battery from the options bay. Unlock the latch lock by flipping it toward the back of the computer (see Figure 4-11). Slide the latch release in the direction of the arrow. Keep hold- ing the latch release with one hand while pulling the combo module or secondary battery straight out of the options bay with the other.
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2. Pull up gently on the movable part of the connector until the cable is released. 3. Grasp the cable and pull it out of the connector. To reconnect an interface cable to a ZIF connector, follow these steps: 1. Use the flat-blade screwdriver or dental pick to open the movable part of the ZIF connector.
Exploded views of the computer, the 13.3-inch and 14.1-inch display assem- blies, the palmrest assembly, and the base assembly are shown in Figures 4-13, 4-14, 4-15, 4-16, and 4-17 , respectively. hinge covers (2) display assembly keyboard thermal shield hard-disk drive combo module battery...
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IR board palmrest display latch speaker wire harness speakers (2) display latch spring touch pad board touch pad bracket left speaker cover right speaker touch pad cover button board hard-disk drive heat shield Removing and Replacing Parts 4-13...
This section contains a parts list and procedures for removing and replacing factory components and subassemblies. This information is provided for refer- ence only. Dell does not recommend removal and replacement of these parts in the field. Table 4-1 lists the factory repair parts and assemblies available for the com- puter.
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FRQWLQXHG Heat Sink Assembly Heat Exchanger Assembly ASSY,CAGE,MET,THRM SOLN,I7000 Heat Exchanger, Metal Plate PLT,MET,CPU,NBK,I7000 SODIMM Heat Sink HTSNK,DIMM,PRM,NBK,I7000 PMThermal Solution, Metal Blocks w/ Fan CAGE,MET,THRM SOLN,CPU,I7000 FAN,25MMX25MM,5V,03W,I7000 Spacer SPCR,PLSTC,FAN,NBK,I7000 Thermal Kit ASSY,PAD,THRM,INTFC,NBK,I7000 Thermal Pad (Northbridge) PAD,THRM,INTFC,BX-CHIP ,I7000 Thermal Pad (over processor) PAD,THRM,INTFC,CPU,I7000 Bottom Case Bottom Plastic...
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FRQWLQXHG Upper Logic Palmrest Plastics CVR,BTM,PLSTC,NBK,I7000 Left Touch Pad Button Right Touch Pad Button Left Touch Pad Button Hinge Right Touch Pad Button Hinge Right Speaker Cover CVR,PLSTC,SPKR,RT,NBK,I7000 Left Speaker Cover CVR,PLSTC,SPKR,LF ,NBK,I7000 Right Speaker w/ wire SPKR,0.6W,23M,RT,NBK,I7000 Left Speaker w/ wire SPKR,0.6W,23M,LF ,NBK,I7000 Hard-Disk Drive Heat Sink, under Palmrest HTSNK,HD,NBK,I7000...
FRQWLQXHG LCD Parts for 13.3-Inch (continued) Inverter Board CRD,INTFC,INVRTR,LG,13.1,I7000 Right Bracket BRKT,MET,RT,LCD,13.3,I7000 Left Bracket BRKT,MET,LF ,LCD,13.3,I7000 LVDS Board CRD,INTFC,LVD,13.3,NBK,LG Right Hinge Cover CVR,HNG,PLSTC,RT,I7000 Left Hinge Cover CVR,HNG,PLSTC,LF ,I7000 LCD Parts for 14.1-Inch 14.1" LCD Panel LCD,TFT,XGA,14.1,I7000,LG Front Bezel BZL,PLSTC,LCD,14.1,I7000,LG LCD Flex Cable Assembly CBL,FLEX,LCD,14.1,I7000,LG Right Display Hinge HNG,MET,LCD,I7000...
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FRQWLQXHG Screws Screw, 2.5 x 4 SCR,2.5X4,KSH,MS,CPS Screw, 2.5 x 6 SCR,2.5X6,BSH,MS,CPS Screw, 2.5 x 18 SCR,2.5X18,KSH,MS,CPS Screw, 2.5 x 20 SCR,2.5X20,PNH,MS,CPS Screw, 2.5 x 10 SCR,2.5X10,BSH,MS,CPS Screw, 2 x 4 SCR,2X4,FLH,MS,CPS Screw, 2 x 5 SCR,2X5,BSH,MS,CPS Screw, 2 x 3 SCR,2X3,KSH,MS,CPS Screw, 2 x 18 SCR,2X18,PNH,MS,CPS...
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FRQWLQXHG Video Card 4MB CRD,VID,VGA,4M,ATI,I7000 Video Card 8MB CRD,VID,VGA,8M,ATI,I7000 LCD Rubber Bumper Kit KIT,BMPR,RBR,LCD,I7000 Upper BMPR,RBR,UPR,LCD,I7000 Lower BMPR,RBR,LWR,LCD,I7000 Foot FOOT,RBR,CVR,BTM,13.3,I7000 Customer Replaceable Units (CRU) (All CRUs are sent as customer kits) Customer Kit, Memory Module Cover CUS,DOOR,PLSTC,BTM,RAM,I7000 Plastic Door DOOR,PLSTC,BTM,RAM,NBK,I7000 Customer Kit, Video Card Cover CUS,DOOR,PLSTC,BTM,VGA,I7000 Plastic Door...
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Customer Kit, Adaptor, 70W, UK CUS,ADPT,AC,EXT,19V,70W,UK Customer Kit, Plastic Hinge Cover CUS,CRV,PLSTC,HNG,I7000 Left Plastic Hinge Cover CVR,HNG,PLSTC,LF ,I7000 Right Plastic Hinge Cover CVR,HNG,PLSTC,RT,I7000 Dell Inspiron Port Replicator (Sierra) Customer Kit, Port Replicator CUS,PPR,I/0,NBK,I7000,US Port Replicator Assembly ASSY,PPR,I/O,NBK,I7000 AC Adaptor ADPT,AC,EXT,19V,70W,NBK,I7000 US Power Cord...
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FRQWLQXHG Dell Inspiron Port Replicator (Sierra) (continued) Left Release Lever LEVER,REL,LF ,I/O PPR,NBK Right Release Lever LEVER,REL,RT,I/O PPR,NBK Lower Tray TRAY,LWR,PPR,I/O,NBK,I7K Upper Tray TRAY,UPR,PPR,I/O,NBK,I7K CRD,PLN CRD,PLN,I/O,PPR,NBK,I7K Customer Kit, Port Replicator, AUS, APCC CUS,PPR,I/O,I7000,NBK,AUS,APCC Customer Kit, Port Replicator, EUR CUS,PPR,I/O,I7000,NBK,EUR Customer Kit, Port Replicator, EUR, APCC...
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The hard-disk drive resides in a carrier that mounts in the hard-disk drive com- partment in the bottom of the computer (see Figure 4-18). Four screws secure the drive inside the carrier. plastic cover hard-disk drive connector 3-mm screws (4) carrier hard-disk drive To remove the hard-disk drive from the carrier, follow these steps:...
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The combo module contains either a CD-ROM drive or a DVD-ROM drive on top of a floppy diskette drive. The combo module (see Figure 4-19) resides in a carrier that slides into the options bay on the left side of the computer. 3-mm screws (6) CD-ROM or...
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To remove the side mounting bracket from the CD-ROM/DVD-ROM drive, fol- low these steps (see Figure 4-19): 1. Remove the two 2.5-mm screws from the side of the CD-ROM/DVD-ROM drive. 2. Remove the side mounting bracket. metal shielding carrier (top) mounting ear flex cable diskette drive...
The Inspiron 7000 computer contains many screws of various sizes. To help keep track of the screws, use a tackle or pill box as a storage device. Use the location template in Table 4-2 to store the screws during disassembly.
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This section provides the removal procedure for the keyboard. left hinge cover right hinge cover keyboard keyboard cable ZIF connector palmrest assembly 20-mm screws (4) To remove the keyboard, follow these steps (see Figure 4-21): 1. Turn the computer over and remove the four 20-mm screws from the bot- tom of the computer.
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7 . Remove the keyboard from the palmrest assembly. Removing and Replacing Parts 4-33...
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The thermal shield serves as a heat shield for the system board, as well as an EMI fence for the processor board. thermal shield palmrest assembly 4-mm screws (5) This procedure assumes that you have removed the keyboard. To remove the thermal shield, follow these steps (see Figure 4-22): 1.
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modem flex cable modem carrier box (modem card inside) twisted wire pair circular opening 2. If your computer has an internal modem, disconnect the modem flex cable (see Figure 4-23) from connector JP20 on the system board and discon- nect the twisted wire pair from connector JP2 on the RJ-11 card. Bend the cables back over the palmrest assembly to move them out of the way of the thermal shield.
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This section describes how to remove the display assemblies shown in Figures 4-14 and 4-15 and gives removal and replacement procedures for the components of the display assembly. The display assembly consists of the following components: Front bezel LCD panel and hinges LCD brackets Carrier tray Inverter board...
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This section provides the removal procedure for the display assembly. 6-mm screws (4) hinges (2) hinge saddles (2) LCD wire harness connector This procedure assumes that you have removed the keyboard and thermal shield. To remove the display assembly from the computer, follow these steps (see Figure 4-24): 1.
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This section provides the removal procedure for the front bezel. 6-mm screws (4) rubber bumpers (2) front bezel rubber screw covers (2) This procedure assumes that you have removed the display assembly from the computer base. To remove the front bezel, follow these steps (see Figure 4-25): 1.
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This section provides the removal procedure for the 13.3-inch LCD panel. 6-mm screws (8) LCD brackets (2) LCD panel carrier tray CCFL cable hinges(2) back cover 3-mm screw inverter board LCD wire harness This procedure assumes that you have removed the front bezel. Follow these steps to remove the 13.3-inch LCD panel (see Figure 4-26): 1.
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To remove the inverter board, follow these steps: 1. Remove the 3-mm screw securing the inverter board to the back cover. 2. If you have not removed the LCD panel, disconnect the LCD wire harness from connectors CN1 and CN2 on the inverter board. 3.
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This section provides the removal procedure for the LCD brackets and carrier tray from the 13.3-inch LCD panel. 6-mm LCD panel screws (4) CCFL cable brackets (2) carrier tray LCD wire harness This procedure assumes that you have removed the front bezel and the 13.3-inch LCD panel.
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This section provides the removal procedure for the LCD panel, LCD brackets, and carrier tray for the 14.1-inch display assembly. 6-mm screws (8) LCD brackets (2) 4-mm screws (4) LCD panel CCFL cable LCD wire harness carrier tray interposer board hinges (2) back cover inverter board...
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6. Remove the hinges, which were previously held in place by pressure and screws. To remove the LCD brackets from the LCD panel, follow these steps: 1. Remove the four 4-mm screws from the sides of the LCD brackets. 2. Remove the brackets from the LCD panel. To remove the LCD panel from the carrier tray, follow these steps: 1.
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This section describes how to remove the palmrest assembly. The palmrest assembly consists of the following components (see Figure 4-16): MPEG-2 card IR board Hard-disk drive heat shield Touch pad assembly Speakers 4-44...
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This section provides the removal procedure for the MPEG-2 card, if present. carrier tray (MPEG-2 card inside) To remove the MPEG-2 card, follow these steps (see Figure 4-29): 1. Gently pull the carrier tray off of connector JP19 on the system board. Do not rock the card to remove it, because this may damage the connectors.
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This section provides the removal procedure for the palmrest assembly. 4-mm screw LED cable 6-mm washer screws (4) speaker wire harness and grounding strap palmrest assembly connector for speaker wire harness LED connector base assembly DC-DC board combo bay 4-mm screws (6) battery bay hard-disk...
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5. Turn the unit back over. 6. Remove the three 6-mm screws from the top of the base assembly, along the back edge. 7 . Remove the 6-mm screw from the DC-DC board. 8. Remove the 4-mm screw and the washer securing the grounding strap to the PC Card heat shield.
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The IR board (see Figure 4-31) controls the power button, lid switch, micro- phone, and lights on the indicator panel above the keyboard. IR board 4-mm screws (2) IR cable This procedure assumes that you have removed the palmrest assembly from the base assembly.
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This section provides the removal procedure for the hard-disk drive heat shield. hard-disk drive heat shield 4-mm screws (5) This procedure assumes that you have removed the palmrest assembly from the base assembly. To remove the hard-disk drive heat shield, follow these steps (see Figure 4-32): 1.
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This section provides the removal procedure for the touch pad assembly. touch pad touch pad bracket touch pad 4-mm screws (4) button board touch pad flex cable 4-mm ZIF connector screws (3) This procedure assumes that you have removed the palmrest assembly from the base assembly and that you have removed the hard-disk drive heat shield.
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6. Remove the touch pad button board. 7 . Remove the four 4-mm screws securing the touch pad bracket. 8. Remove the touch pad bracket. 9. Remove the touch pad. The touch pad buttons are heat-staked into the palmrest assembly and are not removable.
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This section provides the removal procedure for the speakers. display latch speaker wire harness speakers (2) display latch left speaker spring cover right speaker cover speaker 4-mm cables (2) screws (5) This procedure assumes that you have removed the palmrest assembly from the base assembly and that you have removed the hard-disk drive heat shield and touch pad assembly.
The following subsections provide removal and replacement procedures for most components of the base assembly. The procedures in these subsections assume that the keyboard, thermal shield, display assembly, and palmrest assembly have been removed. The base assembly consists of the following components: PC Card heat sink Heat exchanger/fan DC-DC board...
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This section provides the removal procedure for the PC Card heat sink. 4-mm screws (2) PC Card heat sink To remove the PC Card heat sink, follow these steps (see Figure 4-35): 1. Remove the two 4-mm screws securing the PC Card heat sink. 2.
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This section provides the removal procedure for the heat exchanger/fan. 5-mm cable screws (2) heat exchanger To remove the heat exchanger/fan, follow these steps (see Figure 4-36): 1. Remove the two 5-mm screws securing the heat exchanger. 2. Disconnect the fan cable from connector JP17 on the system board. 3.
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This section provides the removal procedure for the DC-DC board. DC-DC board To remove the DC-DC board, gently pull the DC-DC board off of connectors JP11 and JP16 on the system board (see Figure 4-37). Do not rock the board to remove it, because this may damage the connectors.
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This section provides the removal procedure for the LVDS board. 4-mm screw LVDS board To remove the LVDS board, follow these steps (see Figure 4-38): 1. Remove the 4-mm screw securing the LVDS board. 2. Gently pull the LVDS board off of connectors JP9 and JP8 on the system board.
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This section provides the removal procedure for the processor board and memory module. The processor board and memory module can be removed without removing the palmrest assembly. 5-mm screws (3) processor board SODIMM heat sink memory module This procedure assumes that you have removed the heat exchanger/fan. To remove the processor board and memory module, follow these steps (see Figure 4-39): 1.
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5. Inspect the thermal pad beneath the memory module to see if it needs replacement. When reinstalling the SODIMM heat sink, be careful to align the hole in the SODIMM heat sink over the metal clip soldered to the system board. When reinstalling the processor board, align the board with the notch on the system board connector.
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This section provides the removal procedure for the hinge saddles. DGGOH 4-mm screws (4) left hinge saddle 4-mm screws (4) 10-mm screws (2) 20-mm screws (2) plastic frame right hinge 6-mm screw (1) saddle cable This procedure assumes that you have removed the PC Card heat sink and LVDS board.
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This section provides the removal procedure for the RJ-11 card. 4-mm screw RJ-11 card To remove the RJ-11 card, follow these steps (see Figure 4-41): 1. Remove the 4-mm screw securing the RJ-11 card to the system board. 2. Lift the card off the system board. Removing and Replacing Parts 4-61...
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This section provides the removal procedure for the system board. system board 4-mm screws (3) This procedure assumes that you have removed the PC Card heat sink, LVDS board, and hinge saddles. To remove the system board, follow these steps (see Figure 4-42): 1.
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This section provides the removal procedure for the PC Card cage. 4-mm screw audio bezel PC Card cage system board 18-mm screws (4) This procedure assumes that you have removed the system board from the plastic case. To remove the PC Card cage, follow these steps (see Figure 4-43): 1.
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This section provides the removal procedure for the audio card and audio thermal shield. 10-mm screw audio card audio thermal shield This procedure assumes that you have removed the system board from the plastic case and have removed the PC Card cage from the system board. To remove the audio card and audio thermal shield, follow these steps (see Figure 4-44): 1.
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This section provides the removal procedure for the latch assembly. LED cable LED board 4-mm screws (3) latch cover center lock latches (2) springs (2) To remove the latch assembly, follow these steps (see Figure 4-45): 1. Disconnect the LED cable from connector JP2 on the LED board. 2.