Dell POWEREDGE R515 Hardware User Manual
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Dell POWEREDGE R515 Hardware User Manual

Dell computer hardware user manual
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See also: Technical Manual , Manual
Dell PowerEdge
R515 Systems
Hardware Owner's
Manual
Regulatory Model E12S Series and E13S Series
Regulatory Type E12S002 and E13S002

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Summary of Contents for Dell DELL POWEREDGE R515

  • Page 1 Dell PowerEdge R515 Systems Hardware Owner’s Manual Regulatory Model E12S Series and E13S Series Regulatory Type E12S002 and E13S002...
  • Page 2 © 2010 Dell Inc. All rights reserved. Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell™, the DELL logo, and PowerEdge™ are trademarks of Dell Inc. ® ®...

  • Page 3: Table Of Contents

    Contents About Your System Accessing System Features During Startup Front-Panel Features and Indicators LCD Panel Features (Optional) Home Screen Setup Menu View Menu Hard-Drive Indicator Patterns Back-Panel Features and Indicators Guidelines for Connecting Optional External Devices NIC Indicator Codes Power Indicator Codes Diagnostic Lights (Optional) LCD Status Messages (Optional) Solving Problems Described by...
  • Page 4 Diagnostics Messages Alert Messages Other Information You May Need Using the System Setup Program and UEFI Boot Manager Choosing the System Boot Mode Entering the System Setup Program Responding to Error Messages Using the System Setup Program Navigation Keys System Setup Options Main Screen.
  • Page 5 System Utilities Screen System and Setup Password Features Using the System Password Using the Setup Password Embedded System Management Baseboard Management Controller Configuration Entering the BMC Setup Module iDRAC6 Configuration Utility Entering the iDRAC6 Configuration Utility Installing System Components Recommended Tools Inside the System Front Bezel (Optional) Removing the Front Bezel...
  • Page 6 Installing a Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Internal Hard Drives Removing an Internal Hard-Drive Bay Installing an Internal Hard-Drive Bay Removing an Internal Hard Drive From the Internal Hard-Drive Bay Installing a Hard Drive Into a Hard-Drive Bay...
  • Page 7 Expansion Card Installation Guidelines Installing an Expansion Card Removing an Expansion Card Removing an Expansion-Card Riser Installing an Expansion-Card Riser Integrated Storage Controller Card Removing the Storage Controller Card Installing the Storage Controller Card iDRAC6 Express Card (Optional) Installing an iDRAC6 Express Card Removing an iDRAC6 Express Card iDRAC6 Enterprise Card (Optional) Installing an iDRAC6 Enterprise Card...
  • Page 8 Installing the Control-Panel Module–LED Control Panel Assembly—LCD (Optional) Removing the Control Panel Display Module Installing the Control Panel Display Module Removing the Control Panel Assembly Installing the Control Panel Assembly SAS Backplane Removing the SAS Backplane Installing the SAS Backplane Power Distribution Board Removing the Power Distribution Board Replacing the Power Distribution Board...
  • Page 9 Troubleshooting a Wet System Troubleshooting a Damaged System Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems Troubleshooting a Fan Troubleshooting System Memory Troubleshooting an Internal USB Key Troubleshooting an Optical Drive Troubleshooting a Hard Drive Troubleshooting an Internal Hard Drive Troubleshooting a Storage Controller Troubleshooting Expansion Cards Troubleshooting Processors...
  • Page 10 System Board Connectors Disabling a Forgotten Password Getting Help Contacting Dell Index ......

  • Page 11: About Your System

    The controller allows you to access utilities such as embedded system diagnostics. For information on Lifecycle Controller or any of the Lifecycle Controller software components, see the Lifecycle Controller documentation at support.dell.com/manuals. <F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface (UEFI) Boot Manager, depending on the system’s boot...

  • Page 12: Front-Panel Features And Indicators

    Front-Panel Features and Indicators Figure 1-1. Front-Panel Features and Indicators (Eight–Hard-Drive System) Item Indicator, Button, or Connector Power-on indicator/ power button About Your System Icon Description The power-on indicator lights when the system power is on. The power button controls the DC power supply output to the system.
  • Page 13 Item Indicator, Button, or Connector NMI button Video connector LCD menu buttons LCD panel System identification button USB connectors (2) Icon Description Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip. Use this button only if directed to do so by qualified support personnel or by the operating system's documentation.
  • Page 14 Item Indicator, Button, or Connector Hard drives System identification panel Optical drive Figure 1-2. Front-Panel Features and Indicators (Twelve–Hard-Drive System) Item Indicator, Button, or Connector System identification button About Your System Icon Description Up to eight 3.5-inch or 2.5-inch, hot-swappable SAS or SATA drives. A slide-out panel for system information including the Express Service tag, embedded NIC MAC address, and...
  • Page 15 Item Indicator, Button, or Connector LED panel Power-on indicator/ power button NMI button Hard drives Icon Description The LED panel has four diagnostic indicator lights that display error codes during system startup. See "Diagnostic Lights (Optional)" on page 25. The power-on indicator lights when the system power is on.

  • Page 16: Lcd Panel Features (Optional)

    Item Indicator, Button, or Connector Video connector USB connector System identification panel LCD Panel Features (Optional) NOTE: This section is applicable only to eight–hard-drive systems. The system's LCD panel provides system information and status and error messages to signify when the system is operating correctly or when the system needs attention.

  • Page 17: Home Screen

    Item Buttons Right System ID Home Screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors present. When the system is in standby mode, the LCD backlight turns off after 5 minutes of inactivity if there are no error messages.

  • Page 18: Setup Menu

    Setup Menu Option Description BMC or DRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP , Subnet NOTE: If an iDRAC6 (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS Express card is and to view domain addresses.

  • Page 19: Hard-Drive Indicator Patterns

    Option Description Displays the Asset tag or the Service Tag for the system. Number Power Displays the power output of the system in BTU/hr or Watts. The display format can be configured in the Set home submenu of the Setup menu (see "Setup Menu" on page 18). Temperature Displays the temperature of the system in Celsius or Fahrenheit.

  • Page 20: Back-Panel Features And Indicators

    Drive-Status Indicator Pattern Blinks green two times per second Blinks green, amber, and off Blinks amber four times per second Blinks green slowly Steady green Blinks green three seconds, off three seconds, amber three seconds, and off three seconds. Back-Panel Features and Indicators Figure 1-5 shows the controls, indicators, and connectors located on the back panel of the system.
  • Page 21 Item Indicator, Button, or Connector Serial connector Video connector iDRAC6 Enterprise port (optional) VFlash media slot (optional) USB connectors (2) Ethernet connectors (2) PCIe expansion card slots using riser card Riser 1 Riser 2 System identification connector Icon Description Connects a serial device to the system. Connects a VGA display to the system.
  • Page 22 Item Indicator, Button, or Connector System status indicator System identification button Power supply 2 (PS2) Power supply 1 (PS1) About Your System Icon Description Lights blue during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the indicator to flash blue to identify a particular system.

  • Page 23: Guidelines For Connecting Optional External Devices

    Guidelines for Connecting Optional External Devices • Turn off power to the system and external devices before attaching a new external device. Turn on any external devices before turning on the system (unless the documentation for the device specifies otherwise). •...

  • Page 24: Power Indicator Codes

    Power Indicator Codes The power supplies have an indicator that shows whether power is present or whether a power fault has occurred. • Not lit—AC power is not connected. • Green—In standby mode, indicates that a valid AC source is connected to the power supply, and that the power supply is operational.

  • Page 25: Diagnostic Lights (Optional)

    Diagnostic Lights (Optional) NOTE: This section is applicable to twelve–hard-drive systems. The four diagnostic indicator lights on the system front panel display error codes during system startup. Table 1-1 lists the causes and possible corrective actions associated with these codes. A highlighted circle indicates the light is on;...
  • Page 26 Memory" on page 165. See "Getting Help" on page 187. See "Troubleshooting System Memory" on page 165. See "Getting Help" on page 187. See "Contacting Dell" on page 187. Ensure that the optical drive, and hard drives are properly connected. See "Troubleshooting Your System"...

  • Page 27: Lcd Status Messages (Optional)

    LCD Status Messages (Optional) NOTE: This section is applicable only to eight–hard-drive systems. The system's control panel LCD provides status messages to signify when the system is operating correctly or when the system needs attention. The LCD lights blue to indicate a normal operating condition, and lights amber to indicate an error condition.
  • Page 28 Code Text E1114 Ambient Temp exceeds allowed range. E1116 Memory disabled, temp above range. Power cycle AC. E1210 Motherboard battery failure. Check battery. E1211 RAID Controller battery failure. Check battery. E1216 3.3V Regulator failure. Reseat PCIe cards. E1229 CPU # VCORE Regulator failure.
  • Page 29 Code Text E122A CPU # VTT Regulator failure. Reseat CPU. E122C CPU Power Fault. Power cycle AC. E122D Memory Regulator # Failed. Reseat DIMMs. E122E On-board regulator failed. Call support. E1310 Fan ## RPM exceeding range. Check fan. E1313 Fan redundancy lost.
  • Page 30 Code Text E1410 System Fatal Error detected. E1414 CPU # temp exceeding range. Check CPU heatsink. E1418 CPU # not detected. Check CPU is seated properly. E141C Unsupported CPU config. Check CPU or BIOS revision. E141F CPU # protocol error. Power cycle AC.

  • Page 31: Power Supply

    Code Text E1420 CPU Bus parity error. Power cycle AC. E1422 CPU # machine check error. Power cycle AC. E1610 Power Supply # (### W) missing. Check power supply. E1614 Power Supply # (### W) error. Check power supply. E1618 Predictive failure on Power Supply #...
  • Page 32 Code Text E1620 Power Supply # (### W) AC power error. Check PSU cables. E1624 Lost power supply redundancy. Check PSU cables. E1626 PSU Mismatch. E1629 Power required > PSU wattage. Check PSU and config. E1710 I/O channel check error. Review &...
  • Page 33 Code Text E1711 PCI parity error on #. Review & clear SEL. E1712 PCI system error on #. Review & clear SEL. E1714 Unknown error. Review & clear SEL. E171F PCI fatal error on #. Review & clear SEL. E1810 Hard drive ## fault.
  • Page 34 Code Text E1920 iDRAC6 Upgrade Failed E1A14 SAS cable A failure. Check connection. E1A15 SAS cable B failure. Check connection. E1A1D Control panel USB cable not detected. Check cable. E2010 Memory not detected. Inspect DIMMs. E2011 Memory configuration failure. Check DIMMs. About Your System Causes The iDRAC6 Express...
  • Page 35 Code Text E2012 Memory configured but unusable. Check DIMMs. E2013 BIOS unable to shadow memory. Check DIMMs. E2014 CMOS RAM failure. Power cycle AC. E2015 DMA Controller failure. Power cycle AC. E2016 Interrupt Controller failure. Power cycle AC. E2017 Timer refresh failure.
  • Page 36 Code Text E2018 Programmable Timer error. Power cycle E2019 Parity error. Power cycle E201A SuperIO failure. Power cycle E201B Keyboard Controller error. Power cycle E201C initialization failure. Power cycle E201D Shutdown test failure. Power cycle AC. About Your System Causes Programmable interval timer error.
  • Page 37 Code Text E201E POST memory test failure. Check DIMMs. E2020 configuration failure. Check screen message. E2021 Incorrect memory configuration. Review User Guide. E2022 General failure during POST. Check screen message. E2110 Multibit Error on DIMM ##. Reseat DIMM. E2111 SBE log disabled on DIMM ##.
  • Page 38 Code Text E2112 Memory spared on DIMM ##. Power cycle I1910 Intrusion detected. Check chassis cover. I1912 System Event Log full. Review & clear log. I1920 iDRAC6 Upgrade Successful W1228 RAID Controller battery capacity < 24hr. W1627 Power required > PSU wattage. Check PSU and config.

  • Page 39: Solving Problems Described By Lcd Status Messages

    NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. Solving Problems Described by LCD Status Messages The code and text on the LCD can often specify a very precise fault condition that is easily corrected.

  • Page 40: System Messages

    Any of these actions will remove fault messages, and return the status indicators and LCD colors to the normal state. Messages will reappear under the following conditions: • The sensor returns to a normal state but fails again, resulting in a new SEL entry.

  • Page 41: System Configuration

    Message Alert! Node Interleaving disabled! Memory configuration does not support Node Interleaving. Alert! Power required exceeds PSU wattage. Check PSU and system configuration. Alert! Continuing system boot accepts the risk that system may power down without warning. Alert! System fatal error during previous boot.

  • Page 42: Bios Update

    Message BIOS MANUFACTURING MODE detected. MANUFACTURING MODE will be cleared before the next boot. System reboot required for normal operation. BIOS Update Attempt Failed! Caution! NVRAM_CLR jumper is installed on system board. Please run SETUP CPU set to minimum frequency. CPU x installed with no memory.
  • Page 43 Message CPUs with different cache sizes detected. CPUs with different core sizes detected! System halted CPUs with different logical processors detected! System halted CPUs with different power rating detected! System halted Current boot mode is set to UEFI. Please ensure compatible bootable media is available.
  • Page 44 Message DIMM configuration on each CPU should match. Embedded NICx and NICy: OS NIC=<ENABLED |DISABLED>, Management Shared NIC= <ENABLED |DISABLED> Error 8602 - Auxiliary Device Failure. Verify that mouse and keyboard are securely attached to correct connectors. Gate A20 failure Faulty keyboard controller; Invalid configuration information -...
  • Page 45 Message Keyboard fuse has failed Local keyboard may not work because all user accessible USB ports are disabled. If operating locally, power cycle the system and enter system setup program to change settings. Manufacturing mode detected Maximum rank count exceeded. The following DIMM has been disabled: x...
  • Page 46 Message Memory set to minimum frequency. Memory tests terminated by keystroke. MEMTEST lane failure detected on x No boot device available. About Your System Causes The memory frequency may be intentionally set lower for power conservation. The current memory configuration may support only the minimum frequency.
  • Page 47 Message No boot sector on hard drive. No timer tick interrupt. PCIe Training Error: Expected Link Width is x, Actual Link Width is y. Plug & Play Configuration Error Quad rank DIMM detected after single rank or dual rank DIMM in socket.
  • Page 48 Message Read fault Requested sector not found SATA Port x device not found Sector not found Seek error Seek operation failed Shutdown failure General system error. Sparing mode disabled. For sparing mode, matched sets of three must be populated across slots. About Your System Causes The operating system cannot...
  • Page 49 Message The amount of system memory has changed The following DIMMs should match geometry: x,x,... The following DIMMs should in rank match count: x,x,... The following DIMMs should match in size: x,x,... The following DIMMs should in size match and geometry: x,x,...
  • Page 50 Message Thermal sensor not detected on x Time-of-day clock stopped Time-of-day not set - please run SETUP program Timer chip counter 2 failed configuration operation honored. System will now reset. configuration operation is pending. Press (I) to Ignore OR (M) to Modify to allow this change and reset the system.
  • Page 51 See the Lifecycle Controller User Guide for more information. Restore the flash memory using the latest version on support.dell.com. See the Integrated Dell Remote Access Controller 6 (iDRAC6) User Guide for instructions on performing a field replacement of the flash memory.

  • Page 52: System Event Log

    Message Unsupported memory configuration. DIMM mismatch across slots detected: x,x,... Unused memory detected. DIMM’s installed in the following slot are not available when in 128-bit advanced ECC mode: x,x,x Warning: A fatal error has caused system reset! Please check the system event log! Warning: Control Panel is not...
  • Page 53 Message Warning! Power required exceeds PSU wattage. Check PSU and system configuration. Warning! Performance degraded. CPU and memory set to minimum frequencies to meet PSU wattage. System will reboot. Warning! PSU mismatch. PSU redundancy lost. Check PSU. Warning! Unsupported memory configuration detected.

  • Page 54: Write Fault On Selected Drive

    Write fault Write fault on selected drive NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary at support.dell.com/manuals. About Your System Causes Faulty USB device, USB medium, optical drive assembly, hard drive, or hard drive subsystem.

  • Page 55: Warning Messages

    Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message warns you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).

  • Page 56: Other Information You May Need

    Lifecycle Controller User Guide the controller, configuring hardware and firmware, and deploying the operating system. NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often supersede information in other documents. About Your System provides information about setting up...

  • Page 57: Using The System Setup Program And Uefi Boot Manager

    Using the System Setup Program and UEFI Boot Manager The System Setup program is the BIOS program that enables you to manage your system hardware and specify BIOS-level options. From the System Setup program, you can: • Change the NVRAM settings after you add or remove hardware •...

  • Page 58: Entering The System Setup Program

    Entering the System Setup Program 1 Turn on or restart your system. 2 Press <F2> after you see the following message: <F2> = System Setup NOTE: The system does not respond until the USB keyboard is active. If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart your system and try again.

  • Page 59: System Setup Options

    System Setup Options Main Screen Figure 2-1. System Setup Program Main Screen NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options in the following sections, where applicable. Option Description System Time...
  • Page 60 Option Description SATA Settings See "SATA Settings Screen (Optional)" on page 62. (Optional) Boot Settings See "Boot Settings Screen" on page 63. Integrated Devices See "Integrated Devices Screen" on page 64. PCI IRQ Displays a screen to change the IRQ assigned to each of the Assignment integrated devices on the PCI bus, and any installed expansion card that requires an IRQ.

  • Page 61: Memory Settings Screen

    Memory Settings Screen Option System Memory Size System Memory Type System Memory Speed Video Memory System Memory Testing (Enabled default) Redundant Memory (Disabled default) Node Interleaving (Disabled default) Processor Settings Screen Option 64-bit Core Speed Bus Speed HyperTransport Technology HT Assist (Enabled default) Virtualization Technology (Disabled default)

  • Page 62: Sata Settings Screen (Optional)

    Option DRAM Prefetcher (Enabled default) Hardware Prefetch Training on Software Prefetch (Enabled default) Hardware Prefetcher (Enabled default) Execute Disable (Enabled default) Number of Cores per Processor (All default) (Enabled default) Processor 1 Family -Model-Stepping Processor 2 Family -Model-Stepping SATA Settings Screen (Optional) Option SATA controller (Off default)

  • Page 63: Boot Settings Screen

    Option Port D (Off default) Port E (Off default) Boot Settings Screen Option Boot Mode (BIOS default) Boot Sequence Hard-Disk Drive Sequence USB Flash Drive Emulation Type (Auto default) Boot Sequence Retry (Disabled default) Using the System Setup Program and UEFI Boot Manager Description Auto enables BIOS support for the device attached to SATA port D.

  • Page 64: Integrated Devices Screen

    Integrated Devices Screen Option Integrated SAS Controller (Enabled default) User Accessible USB Ports (All Ports On default) Internal USB Port 1 (On default) Internal USB Port 2 (On default) Embedded NIC1 and NIC2 (Enabled default) Embedded Gb NICx (NIC1 default: Enabled with PXE;...

  • Page 65: Pci Irq Assignments Screen

    PCI IRQ Assignments Screen Option Embedded X-treme PCI Adapter (IRQ 5 default) Slot 2: X-treme Add-in PCI Adapter (IRQ 11 default) Slot 3: X-treme Bridged PCI Adapter (IRQ 5 default) Slot 3: X-treme Bridged PCI Adapter (IRQ 11 default) Serial Communication Screen Option Serial Communication (On without Console...

  • Page 66: Embedded Server Management Screen

    Option Failsafe Baud Rate (115200 default) Remote Terminal Type (VT100/VT220 default) Redirection After Boot (Enabled default) Embedded Server Management Screen Option Description Front Panel LCD Options are User Defined String, Model Number, or None. Options If the LCD Home display is set to anything other than User Defined String, Model Number, or None, this option in BIOS will display Advanced.

  • Page 67: Power Management Screen

    Power Management Screen Option Description Power Options are OS Control, Active Power Controller, Custom, Management or Maximum Performance. For all but the Custom setting, the (OS Control BIOS pre-configures the power settings on this screen as follows: default) • OS Control sets the CPU power to OS DBPM, the fan power to Minimum Power, and the memory power to Maximum Performance.
  • Page 68 Option Setup Password Password Status (Unlocked default) TPM Security (Off default) TPM Activation (No Change default) TPM Clear (No default) Using the System Setup Program and UEFI Boot Manager Description Restricts access to the System Setup program by using a setup password.

  • Page 69: Exit Screen

    Option Power Button (Enabled default) NMI Button (Disabled default) AC Power Recovery (Last default) AC Power Recovery Delay (Immediate default) User Defined Delay Exit Screen Press <Esc> to exit the System Setup program; the Exit screen displays: • Save changes and exit •...

  • Page 70: Entering The Uefi Boot Manager

    Entering the UEFI Boot Manager NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x 64 version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the BIOS boot mode. NOTE: The Boot Mode must be set to UEFI in the System Setup program to access the UEFI Boot Manager.

  • Page 71: Uefi Boot Manager Screen

    UEFI Boot Manager Screen Option Continue <Boot options> UEFI Boot Settings System Utilities UEFI Boot Settings Screen Option Add Boot Option Delete Boot Option Enable/Disable Boot Option Change Boot Order One-Time Boot from File Using the System Setup Program and UEFI Boot Manager Description The system attempts to boot to devices starting with the first item in the boot order.

  • Page 72: System Utilities Screen

    System Utilities Screen Option System Setup System Services BIOS Boot Manager Reboot System System and Setup Password Features NOTE: For a forgotten password, see "Disabling a Forgotten Password" on page 184. Your system is shipped without the system password feature enabled in BIOS. CAUTION: The password features provide a basic level of security for the data on your system.
  • Page 73 When a system password is not assigned and the password jumper on the system board is in the enabled position, System Password is Not Enabled and Password Status is Unlocked. To assign a system password: 1 Verify that Password Status is Unlocked. 2 Highlight the System Password option and press <Enter>.
  • Page 74 To disable the password security: 1 Turn on or reboot your system by pressing <Ctrl><Alt><Delete>. 2 Type your password and press <Ctrl><Enter>. When Password Status is Locked, you must type the password and press <Enter> when prompted at reboot. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.

  • Page 75: Using The Setup Password

    Using the Setup Password Assigning a Setup Password You can assign a setup password only when the Setup Password is Not Enabled. To assign a setup password, highlight the Setup Password option and press the <+> or <–> key. The system prompts you to enter and verify the password.

  • Page 76: Embedded System Management

    Downloading and applying firmware updates • Configuring hardware and firmware For more information about setting up the controller, configuring hardware and firmware, and deploying the operating system, see the at support.dell.com/manuals. User Guide Using the System Setup Program and UEFI Boot Manager Lifecycle Controller...

  • Page 77: Baseboard Management Controller Configuration

    Baseboard Management Controller Configuration NOTE: If an iDRAC6 Express card is installed on the system, the BMC utility is replaced by the iDRAC6 utility. The BMC enables configuring, monitoring, and recovery of systems remotely. BMC provides the following features: • Uses the system’s integrated NIC •...

  • Page 78: Idrac6 Configuration Utility

    iDRAC6 Configuration Utility The iDRAC6 Configuration Utility is a pre-boot configuration environment that allows you to view and set parameters for the optional iDRAC6 and for the managed server. The iDRAC6 Configuration Utility enables you to: • Configure, enable, or disable the iDRAC6 local area network (LAN) through the dedicated iDRAC6 Enterprise card port or the embedded NICs.

  • Page 79: Installing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 80 Figure 3-1. Inside the System (Eight–Hard-Drive System) control panel board power supply cooling fan power supply bays (2) heat sink/processor (2) system cooling fans (4) hard drives (8) Installing System Components SAS backplane expansion-card riser cooling shroud me mory modules (8) optical drive (optional)
  • Page 81 Figure 3-2. Inside the System (Twelve–Hard-Drive System) power supply cooling fan expansion-card riser cooling shroud memory modules (8) SAS backplane internal hard drives (2) power supply bays (2) heat sink/processor (2) system cooling fans (4) hard drives (12) Installing System Components...

  • Page 82: Front Bezel (Optional)

    Front Bezel (Optional) A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel. Removing the Front Bezel 1 Using the system key, unlock the bezel. 2 Lift the release latch next to the key lock.

  • Page 83: Installing The Front Bezel

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 84 Figure 3-4. Removing and Replacing the System Cover (Eight–Hard-Drive System) system cover latch latch release lock Installing System Components...

  • Page 85: Closing The System

    Figure 3-5. Removing and Replacing the System Cover (Twelve–Hard-Drive System) system cover latch Closing the System 1 Lift the latch on the system cover. 2 Place the cover onto the chassis and offset it slightly back so that the two hooks on the back edge of the cover fit the corresponding tabs on the back edge of the chassis.

  • Page 86: Cooling Shroud

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Installing A Hard-Drive Blank

    Figure 3-7. Removing and Installing a Hard-Drive Blank hard-drive blank Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. See Figure 3-7. Removing a Hard Drive 1 If applicable, remove the front bezel.

  • Page 89: Installing A Hard Drive

    Figure 3-8. Removing and Installing a Hard Drive release button Installing a Hard Drive CAUTION: Use only hard drives that have been tested and approved for use with the SAS/SATA backplane. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed.

  • Page 90: Removing A Hard Drive From A Hard-Drive Carrier

    4 With the lever on the hard drive carrier open, slide the hard drive into the drive bay until the carrier contacts the backplane. See Figure 3-8. 5 Close the handle to lock the drive in place. Removing a Hard Drive From a Hard-Drive Carrier Remove the screws from the slide rails on the hard-drive carrier and separate the hard drive from the carrier.

  • Page 91: Installing A Hard Drive Into A Hard-Drive Carrier

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 92 Figure 3-10. Removing and Installing an Internal Hard-Drive Bay internal hard drives (2) internal hard-drive bay Installing System Components release latch support bracket...

  • Page 93: Installing An Internal Hard-Drive Bay

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Installing A Hard Drive Into A Hard-Drive Bay

    Hard-Drive Bay internal hard-drive bay screws (4) *Screws are supplied along with the hard drives ordered from Dell. Installing a Hard Drive Into a Hard-Drive Bay 1 Insert the hard drive into the internal hard-drive bay with the connector end of the drive at the back, until it is flush with the back of the hard-drive bay.

  • Page 95: Optical Drive (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Installing An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 97: Cooling Fans

    6 Slide in the optical drive until the latch snaps into place. 7 Connect the optical drive cable to the back of the drive. You must route these cables properly through the tabs on the system chassis to prevent them from being pinched or crimped. See Figure 3-1. 8 Connect the data cable to the system board and the interface cable to SAS_B on the backplane.

  • Page 98: Removing A Cooling Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 99 Figure 3-13. Removing and Installing a Fan (Eight–Hard-Drive System) fans (5) fan cable release tab Installing System Components...
  • Page 100 Figure 3-14. Removing and Installing a Fan (Twelve–Hard-Drive System) fans (5) fan cable Installing System Components release tab...

  • Page 101: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Installing A Power Supply

    Figure 3-15. Removing and Installing a Power Supply power supply velcro strap Installing a Power Supply 1 Verify that both power supplies are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the power supply label.

  • Page 104: Removing The Power Supply Blank

    3 Connect the power cable to the power supply and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the Velcro strap. NOTE: When installing, hot-swapping, or hot-adding a new power supply in a system with two power supplies, allow several seconds for the system to recognize the power supply and determine its status.

  • Page 105: General Memory Module Installation Guidelines

    The maximum memory that is supported on your system varies according to the types and sizes of memory modules being used: • Single-rank, dual-rank, and quad-rank RDIMMs of sizes 2 GB, 4 GB, 8 GB, and 16 GB are supported for a total of up to 128 GB. •...

  • Page 106: Mode-Specific Guidelines

    – For dual-rank memory modules: • One memory module per channel supports up to 1333 MHz. • Two memory modules per channel support up to 1067 MHz. – For quad-rank memory modules: • One memory module per channel supports up to 1333 MHz. •...
  • Page 107 Table 3-1. Sample RDIMM Single- and Dual-Rank Memory Configurations (Per Processor) Memory Memory Module Sockets Size 2 GB 4 GB 8 GB 16 GB Table 3-2. Sample UDIMM Memory Configurations (Per Processor) Memory Memory Sockets Module Size 1 GB 2 GB 4 GB Single Processor Physical...

  • Page 108: Installing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 109 Figure 3-16. Removing and Installing a Memory Module memory module alignment key 7 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way.

  • Page 110: Removing Memory Modules

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 111: Expansion Cards And Expansion-Card Risers

    6 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 87. 7 Close the system. See "Closing the System" on page 85. 8 Reconnect the system and peripherals to their power sources, and turn them on. Expansion Cards and Expansion-Card Risers Your system supports up to four PCI Express (PCIe) expansion cards installed in connectors on an expansion-card riser.
  • Page 112 PERC S300* PERC H800 HPCC Fibre Channel 10 Gb NIC All other NICs All other Dell internal storage cards Non-Dell storage cards PERC S300 is available only on eight–hard-drive systems. Table 3-4. Expansion-Card Installation Priority for Riser 2 Card Card Type...

  • Page 113: Installing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 114 Figure 3-17. Removing and Installing an Expansion Card expansion-card riser expansion card 9 Connect any cables to the expansion card. 10 Close the system. See "Closing the System" on page 85. 11 Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

  • Page 115: Removing An Expansion Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 116: Removing An Expansion-Card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 117 Figure 3-18. Removing and Installing an Expansion-Card Riser integrated storage controller slot expansion-card riser riser guide posts (2) riser guides (2) expansion card slot expansion-card riser slots (2) Installing System Components...

  • Page 118: Installing An Expansion-Card Riser

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Integrated Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 120 Figure 3-19. Removing and Installing the Storage Controller Card storage connector storage controller card SAS data cable connector Installing System Components expansion-card riser storage controller card cable release lever (blue)

  • Page 121: Installing The Storage Controller Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 122: Idrac6 Express Card (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 123: Removing An Idrac6 Express Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 124: Idrac6 Enterprise Card (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 125 Figure 3-21. Removing and Installing an iDRAC6 Enterprise Card VFlash SD card iDRAC6 Enterprise card retention standoff tabs (2) 7 If applicable, install the VFlash media card. See "Installing a VFlash Media Card" on page 127. 8 Close the system. See "Closing the System" on page 85. 9 Reconnect the system and peripherals to their power sources, and turn them on.

  • Page 126: Removing An Idrac6 Enterprise Card

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 127: Vflash Media (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 128: Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 129 3 Open the system. See "Opening the System" on page 83. 4 Remove the cooling shroud. See "Removing the Cooling Shroud" on page 86. WARNING: The heat sink and processor are hot to touch for some time after the system has been powered down. Allow the heat sink and processor to cool before handling them.
  • Page 130 Figure 3-23. Removing and Installing the Heat Sink heat sink 10 Rotate the processor shield upward and out of the way. See Figure 3-24. 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
  • Page 131 Figure 3-24. Removing and Installing a Processor processor notch in processor ZIF socket processor shield socket key socket-release lever Installing System Components...

  • Page 132: Installing A Processor

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 133: System Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 134 Figure 3-25. Replacing the System Battery system battery positive side of battery connector 4 If installed, remove the expansion card from the expansion-card slot. See "Removing an Expansion Card" on page 115. 5 If installed, remove the storage controller card. See "Removing the Storage Controller Card"...
  • Page 135 9 Press the battery toward the negative side of the connector and lift it out of the securing tab. 10 Support the battery connector by pressing down firmly on the positive side of the connector. 11 Hold the new battery with the "+" facing the plastic connector on the system board and slide it under the securing tabs.

  • Page 136: Raid Battery (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 137: Installing The Raid Battery

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 138 5 Remove the screw securing the power button board to the control-panel module. See Figure 3-27. 6 Remove the power button board and power button from the control-panel module. Figure 3-27. Removing and Installing the Control Panel—LED bracket power button board control-panel module Installing System Components control-panel cable...

  • Page 139: Installing The Control-Panel Module-Led

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 140: Control Panel Assembly-Lcd (Optional)

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 141: Installing The Control Panel Display Module

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 142 5 Disconnect the display module cable from the control panel board. See Figure 3-28. 6 Remove the two screws that secure the control panel board to the system chassis and remove the board. Figure 3-28. Removing and Installing the Control Panel—LCD slot USB memory key connector control panel board...

  • Page 143: Installing The Control Panel Assembly

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 144 3 Open the system. See "Opening the System" on page 83. CAUTION: To prevent damage to the drives and backplane, you must remove the hard drives from the system before removing the backplane. CAUTION: You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations.

  • Page 145: Removing And Installing Sas Backplane

    Figure 3-29. Removing and Installing a SAS Backplane (Eight–Hard-Drive System) backplane retention latches (2) SAS A cable SAS B cable SAS backplane power cable SAS backplane retention hooks (4) Installing System Components...
  • Page 146 Figure 3-30. Removing and Installing a SAS Backplane (Twelve–Hard-Drive System) SAS backplane SAS cables USB memory key connector control panel cable USB cable Installing System Components backplane retention latches (2) control panel module cable SAS backplane power cable internal hard drive cables (2) SAS backplane cable...

  • Page 147: Installing The Sas Backplane

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 148: Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 149 11 Pull the blue tab, lift the power distribution board, and move it toward the front of the system to disengage from the tabs on the power supply bay. See Figure 3-31 and Figure 3-32. Figure 3-31. Removing and Installing the Power Distribution Board (Eight–Hard-Drive System) screws (4) power-interposer board...
  • Page 150 Figure 3-32. Removing and Installing the Power Distribution Board (Twelve–Hard- Drive System) screws (3) power-interposer board power-distribution board Installing System Components power supply connector blue tab fan module cable connector...

  • Page 151: Replacing The Power Distribution Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 152: System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 153 11 Remove the nine screws securing the system board to the chassis and then slide the system board assembly toward the front end of the chassis. CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components. 12 Grasp the system board assembly by the edges and lift the system board assembly away from the chassis.

  • Page 154: Installing The System Board

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 155 13 If applicable, install the iDRAC6 Enterprise card. See "Installing an iDRAC6 Enterprise Card" on page 124. 14 If applicable, install the iDRAC6 Express card. See "Installing an iDRAC6 Express Card" on page 122. 15 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 87.
  • Page 156 Installing System Components...

  • Page 157: Troubleshooting Your System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 158: Troubleshooting The Video Subsystem

    Troubleshooting the Video Subsystem 1 Check the system and power connections to the monitor. 2 Check the video interface cabling from the system to the monitor. 3 Run the appropriate online diagnostic test. See "Using Online Diagnostics" on page 177. If the tests run successfully, the problem is not related to video hardware.

  • Page 159: Troubleshooting A Serial I/O Device

    7 Reconnect and power on each USB device one at a time. 8 If a device causes the same problem, power down the device, replace the USB cable, and power up the device. If the problem persists, replace the device. If all troubleshooting fails, see "Getting Help"...

  • Page 160: Troubleshooting A Wet System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 161 • VFlash media cards • USB memory keys • NIC hardware key • Expansion-card riser • Integrated storage controller card • iDRAC6 Express card • iDRAC6 Enterprise card • Power supplies • Fans • Processors and heat sinks • Memory modules 4 Let the system dry thoroughly for at least 24 hours.

  • Page 162: Troubleshooting A Damaged System

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 163: Troubleshooting Power Supplies

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 164: Troubleshooting A Fan

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 165: Troubleshooting System Memory

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 166 9 Reseat the memory modules in their sockets. See "Installing Memory Modules" on page 108. 10 Replace the cooling shroud. See "Installing the Cooling Shroud" on page 87. 11 Close the system. See "Closing the System" on page 85. 12 Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.

  • Page 167: Troubleshooting An Internal Usb Key

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 168: Troubleshooting An Optical Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 169: Troubleshooting A Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 170: Troubleshooting An Internal Hard Drive

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 171: Troubleshooting A Storage Controller

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 172: Troubleshooting Expansion Cards

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 173 4 Open the system. See "Opening the System" on page 83. 5 Ensure that each expansion card is firmly seated in its connector. See "Installing an Expansion Card" on page 113. 6 Ensure that each expansion-card riser is firmly seated in its connector. See "Installing an Expansion-Card Riser"...

  • Page 174: Troubleshooting Processors

    You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 175 16 Replace processor 1 with processor 2. See "Installing a Processor" on page 132. 17 Repeat step 11 through step 13. If you have tested both the processors and the problem persists, the system board is faulty. See "Getting Help" on page 187. Troubleshooting Your System...
  • Page 176 Troubleshooting Your System...

  • Page 177: Running The System Diagnostics

    Using Online Diagnostics To assess a system problem, first use the Online Diagnostics. Dell Online Diagnostics is a suite of diagnostic programs, or test modules, that include diagnostic tests on chassis and storage components such as hard drives, physical memory, communications and printer ports, NICs, CMOS, and more.

  • Page 178: When To Use The Embedded System Diagnostics

    • Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached • View help messages that briefly describe each test and its parameters • View status messages that inform you if tests are completed successfully •...

  • Page 179: Embedded System Diagnostics Testing Options

    Embedded System Diagnostics Testing Options Click the testing option in the Main Menu window. Testing Option Express Test Extended Test Custom Test Information Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window allows you to select the device(s) to be tested, select specific options for testing, and view the test results.

  • Page 180: Viewing Information And Results

    • Test Iterations—Selects the number of times the test is run. • Log output file pathname—Enables you to specify the diskette drive or USB memory key where the test log file is saved. You cannot save the file to a hard drive. Viewing Information and Results The following tabs in the Customize window provide information about the test and the test results:...

  • Page 181: Jumpers And Connectors

    Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board.

  • Page 182: System Board Connectors

    System Board Connectors See Figure 6-1 and Table 6-2 for the location and description of the system board connectors. Figure 6-1. System Board Connectors 14 13 12 11 10 9 Jumpers and Connectors...
  • Page 183 Table 6-2. System Board Connectors Item Connector CPU2 iDRAC6 Enterprise PSWD_EN NVRM_CLR CPU1 FAN1 FAN2 FAN3 BATTERY FAN4 FP_CONN BP_CONN PWR_CONN PDB_ I2C FP_USB_CONN Description Processor 2 iDRAC6 Enterprise card connector Password enable jumper NVRAM clear jumper Memory module slot B4 Memory module slot B2 (White release lever) Memory module slot B3 Memory module slot B1 (White release lever)

  • Page 184: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 185 5 Reconnect your system and peripherals to their electrical outlets, and turn on the system. The existing passwords are not disabled (erased) until the system boots with the password jumper plug in the "disabled" position. However, before you assign a new system and/or setup password, you must return the jumper plug to the enabled position.
  • Page 186 Jumpers and Connectors...

  • Page 187: Getting Help

    NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
  • Page 188 Getting Help...

  • Page 189: Index

    95 CD drive troubleshooting, 166 connectors system board, 180 USB, 12 video, 12 contacting Dell, 185 control panel assembly features, 12 installing, 138, 142 LCD panel features, 16 removing, 136, 140 cooling fan replacing, 101 cooling fans...
  • Page 190 when to use, 176 DIMMs See memory modules (DIMMs). drive blank installing, 88 removing, 87 Embedded System Management, 76 error messages, 58 expansion card troubleshooting, 170 expansion cards installing, 113 removing, 115 SAS controller, 116 expansion slots, 111 front-panel features, 12 guidelines connecting external devices, 23 expansion card installation, 111...
  • Page 191 jumpers (system board), 179 keyboards troubleshooting, 156 LCD panel features, 16 menus, 17 Lifecyle Controller, 76 memory troubleshooting, 163 memory key connector (USB), 126 memory mode Optimizer, 106 memory modules (DIMMs) configuring, 105 installing, 108 removing, 110 UDIMM configurations, 112 messages error messages, 58 status LCD, 27...
  • Page 192 SD card troubleshooting, 165 securing your system, 67, 73 setup password, 75 slots See expansion slots. startup accessing system features, 11 support contacting Dell, 185 system closing, 85 opening, 83 system board connectors, 180 installing, 153 jumpers, 179 removing, 151...
  • Page 193 system messages, 40 system password, 72 system setup program boot settings, 63 embedded server management options, 66 integrated devices options, 64 keystroke to enter, 58 memory settings, 61 PCI IRQ assignments, 65 power management options, 67 processor settings, 61 SATA settings, 62 serial communications options, 65 system security options, 67...
  • Page 194 warning messages, 55 warranty, 56 wet system troubleshooting, 158 Index...

Table of Contents