Diagnostics; Chapter 46 Diagnostics; Overview; What You Can Do In This Chapter - ZyXEL Communications ZYWALL USG 20 Manual

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H A P T E R

46.1 Overview

Use the diagnostics screens for troubleshooting.

46.1.1 What You Can Do in this Chapter

• Use the
Maintenance > Diagnostics
generate a file containing the ZyWALL's configuration and diagnostic information
if you need to provide it to customer support during troubleshooting.
• Use the
Maintenance > Diagnostics > Packet Capture
46.3 on page
• Use the
Maintenance > Diagnostics > Core Dump
page 712) to have the ZyWALL save a process's core dump to an attached USB
storage device if the process terminates abnormally (crashes) so you can send
the file to customer support for troubleshooting.
• Use the
Maintenance > Diagnostics > System Log
on page 714) to download files of system logs from a connected USB storage
device to your computer.

46.2 The Diagnostic Screen

The Diagnostic screen provides an easy way for you to generate a file containing
the ZyWALL's configuration and diagnostic information. You may need to send this
file to customer support for troubleshooting.
ZyWALL USG 20/20W User's Guide
707) to capture packets going through the ZyWALL.

Diagnostics

screen (see Section 46.2 on page
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46
705) to
Section
Section 46.4 on
Section 46.5
705