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HP Photosmart Plus B209 series

Summary of Contents

  • Page 1

    HP Photosmart Plus B209 series...

  • Page 3: Table Of Contents

    Contents HP Photosmart Plus B209 series Help...................3 Finish setting up the HP Photosmart Add the HP Photosmart to a network..................5 Set up a Bluetooth connection....................11 Get to know the HP Photosmart Printer parts..........................16 Control panel features......................18 How do I?..........................19 Print Print documents........................31...

  • Page 4: Table Of Contents

    14 Technical information Notice............................125 Cartridge chip information......................125 Specifications.........................126 Environmental product stewardship program.................127 Regulatory notices........................133 Regulatory wireless statements....................136 Index............................139...

  • Page 5: Hp Photosmart Plus B209 Series Help, Hp Photosmart Plus B209 Series Help

    HP Photosmart Plus B209 series Help For information about the HP Photosmart, see: • “Finish setting up the HP Photosmart” on page 5 • “Get to know the HP Photosmart” on page 15 • “How do I?” on page 19 •...

  • Page 6

    Chapter 1 HP Photosmart Plus B209 series Help...

  • Page 7: Finish Setting Up The Hp Photosmart Add The Hp Photosmart To A Network

    “Wireless without a router (ad hoc connection)” on page 8 WiFi Protected Setup (WPS) To connect the HP Photosmart to a wireless network using WiFi Protected Setup (WPS), you will need the following: ❑ A wireless 802.11 network that includes a WPS-enabled wireless router or access point.

  • Page 8

    “Install the software for a network connection” on page 10 Wireless with a router (infrastructure network) The HP Photosmart Software CD and included USB setup cable provide an easy way to connect the HP Photosmart to your wireless network. For optimal performance and security in your wireless network, HP recommends you use a wireless router or access point (802.11) to connect the product and the other network...

  • Page 9

    HP Photosmart on. ❑ Broadband Internet access (recommended) such as cable or DSL. If you connect the HP Photosmart on a wireless network that has Internet access, HP recommends that you use a wireless router (access point or base station) that uses Dynamic Host Configuration Protocol (DHCP).

  • Page 10

    Chapter 2 Wireless without a router (ad hoc connection) Use this section if you want to connect the HP Photosmart to a wireless-capable computer without using a wireless router or access point. There are two methods you may use to connect the HP Photosmart to your computer using an ad hoc wireless network connection.

  • Page 11

    Select the check box for This is a computer-to-computer (ad hoc) network; wireless access points are not used. Click OK to close the Wireless network properties window, and then click OK again. Click OK again to close the Wireless Network Properties Connection window. Add the HP Photosmart to a network...

  • Page 12

    Before you install the software, make sure you have connected the HP Photosmart to a network. If the HP Photosmart has not been connected to a network, follow the onscreen instructions during the software installation to connect the product to the network.

  • Page 13: Set Up A Bluetooth Connection

    Set up a Bluetooth connection If you insert an HP Bluetooth Adapter (such as the HP bt500) into the front USB port, you can print to the HP Photosmart from Bluetooth devices such as PDAs, camera phones, and computers.

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    ® the HP Photosmart. It is possible to have both the Microsoft Stack and the Widcomm Stack on your computer, but you use only one of them to connect the HP Photosmart. • Microsoft stack: If you have Windows Vista or Windows XP with Service Pack 2...

  • Page 15

    You can print photos from any device with Bluetooth wireless technology. If you have a PDA or a mobile phone with Bluetooth wireless technology, you can connect an HP Bluetooth Adapter to the HP Photosmart and send photos to the product wirelessly. You can also print from other devices with Bluetooth wireless technology such as digital cameras and laptops.

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    Some mobile phones need to be paired with the HP Photosmart before you can print. The default passkey for pairing with the HP Photosmart is 0000. Send the print job from the Bluetooth device to the product. See the documentation for your Bluetooth device for specific instructions on starting a print job.

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    Get to know the HP Photosmart • Printer parts • Control panel features Get to know the HP Photosmart...

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    Chapter 3 Printer parts • Front view of the HP Photosmart Color graphics display (also referred to as the display) Photo tray Memory Card slots LED Memory Card slot for Secure Digital and XD cards Memory Card slot for Memory Stick cards Front USB port for your PictBridge-compatible digital camera, other storage devices, and external Bluetooth adapter.

  • Page 19

    • Top and rear views of the HP Photosmart 19 Cartridge access area 20 Printhead assembly 21 Model number location 22 Rear USB port 23 Power connection (Use only with the power adapter supplied by HP.) Printer parts...

  • Page 20: Control Panel Features

    10 Ink: Opens the Estimated Ink Levels screen. 11 Wireless: Opens the Wireless Summary screen where you can find the host name, IP address, and the SSID for the product. 12 Cancel: Stops the current operation. Get to know the HP Photosmart...

  • Page 21

    How do I? This section contains links to commonly performed tasks, such as printing photos, scanning, and making copies. • “Print photos from a memory card or USB • “Scan to a computer” on page 49 storage device” on page 34 •...

  • Page 22

    Chapter 4 How do I?

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    A4 paper, photo paper, transparencies, and envelopes. By default, the HP Photosmart is set to detect the size and type of paper you load in the input tray automatically and then adjust its settings to generate the highest quality output for that paper.

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    Chapter 5 NOTE: At this time, some portions of the HP Web site are available in English only. Recommended papers for printing If you want the best print quality, HP recommends using HP papers that are specifically designed for the type of project you are printing.

  • Page 25

    HP Iron-On Transfers HP Iron-on Transfers (for color fabrics or for light or white fabrics) are the ideal solution for creating custom T-shirts from your digital photos. HP Premium Inkjet Transparency Film HP Premium Inkjet Transparency Film makes your color presentations vivid and even more impressive.

  • Page 26

    Chapter 5 Load media Do one of the following: Load 10 x 15 cm (4 x 6 inch) paper a. Raise photo tray lid. ❑ Raise photo tray lid and slide paper-width guide outwards. b. Load paper. ❑ Insert stack of photo paper into photo tray with short edge forward and print side down.

  • Page 27

    ❑ Slide stack of paper forward until it stops. NOTE: If the photo paper you are using has perforated tabs, load photo paper so that tabs are closest to you. ❑ Slide paper-width guide inward until it stops at edge of paper. c.

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    Chapter 5 Load A4 or 8.5 x 11 inch paper a. Raise output tray. ❑ Raise and hold output tray in open position. ❑ Slide paper-width guide outwards. ❑ Remove all paper from the main input tray. b. Load paper. ❑...

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    ❑ Slide stack of paper forward until it stops. ❑ Slide paper-width guide inward until it stops at edge of paper. c. Lower output tray. ❑ Lower output tray and pull tray extender towards you, as far as it will go. Flip paper catch at end of tray extender.

  • Page 30

    Chapter 5 Load envelopes a. Raise output tray. ❑ Raise and hold output tray in open position. ❑ Slide paper-width guide outwards. ❑ Remove all paper from the main input tray. b. Load envelopes. ❑ Insert one or more envelopes into far-right side of main input tray, with envelope flaps on left and facing up.

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    “Information on paper” on page 29 Information on paper The HP Photosmart is designed to work well with most paper types. Test a variety of paper types before buying a large quantity. Find a paper type that works well and is easy to purchase.

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    Chapter 5 • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • For best results, do not allow printed photos to stack up in the output tray. •...

  • Page 33: Print" On

    Print “Print documents” on page 31 “Print photos” on page 32 “Print a creative project” on page 38 “Print a Web page” on page 42 “Print forms and templates (Quick Forms)” on page 42 Related topics • “Load media” on page 24 •...

  • Page 34: Print Photos

    Chapter 6 Select the appropriate options for your print job by using the features available in the Advanced, Printing Shortcuts, Features, and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Click a type of print task in the Printing Shortcuts list.

  • Page 35

    Print quality drop-down list, you can enable it from the Advanced tab. For more information, see “Print using the maximum dpi” on page In the HP Real Life Technologies area, click the Photo fix drop-down list and select from the following options: •...

  • Page 36

    Chapter 6 Print photos from a memory card or USB storage device Do one of the following: Print photo on small-size paper a. Load paper. ❑ Load up to 13 x 18 cm (5 x 7 inch) photo paper in photo tray. b.

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    ❑ Touch photo you want to print. ❑ Touch up arrow to increase number of copies. d. Print photo. ❑ Touch Print to preview print job. ❑ Touch Print. Print photo on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b.

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    Chapter 6 ❑ Touch photo you want to print. ❑ Touch up arrow to increase number of copies. d. Change page layout. ❑ Touch Print to preview print job. ❑ Touch Options to change print settings. ❑ Touch Print Layout. ❑...

  • Page 39

    Print multiple photos on full-size paper a. Load paper. ❑ Load full-size paper in the main input tray. b. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;...

  • Page 40: Print A Creative Project

    Chapter 6 ❑ Touch 3.5 x 5 on 8.5 x 11. ❑ Touch Back. e. Print photo. ❑ Touch Print. View the animation for this topic. Related topics • “Recommended papers for photo printing” on page 21 • “Edit photos before printing” on page 46 •...

  • Page 41

    c. Select project type. ❑ Touch Create. ❑ Touch Album Pages. d. Select photo. ❑ Touch right arrow to scroll through photos. ❑ Touch up arrow to increase number of copies. ❑ Touch Done. e. Print photo. ❑ Touch Print. Print panoramic photos a.

  • Page 42

    Chapter 6 c. Select project type. ❑ Touch Create. ❑ Touch Panorama Prints. d. Select photo. ❑ Touch arrow to scroll through the photos and then select photo. ❑ Touch up arrow to increase number of copies. ❑ Touch Done to preview print job. e.

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    d. Select photo. ❑ Touch arrow to scroll through the photos and then select photo. ❑ Touch up arrow to increase number of copies. ❑ Touch Done to preview print job. e. Print photo. ❑ Touch Print. Print passport photos a.

  • Page 44: Print Forms And Templates (quick Forms)

    You can print a Web page from your Web browser on the HP Photosmart. If you use Internet Explorer 6.0 or higher for Web browsing, you can use HP Smart Web Printing to ensure simple, predictable web printing with control over what you want and how you want it printed.

  • Page 45

    To get the most benefit from maximum dpi mode, use it to print high-quality images such as digital photographs. When you select the maximum dpi setting, the printer software displays the optimized dots per inch (dpi) that the HP Photosmart printer will print. Printing in maximum dpi is supported on the following paper-types only: •...

  • Page 46

    • Photo Printing–Borderless: Print to the top, bottom, and side edges of 10 x 15 cm (4 x 6 inch) and 13 x 18 cm (5 x 7 inch) HP Photo Papers. • Paper-saving Printing: Print two-sided documents with mutliple pages on same sheet to reduce paper usage.

  • Page 47

    Print dialog box from within your software application. To change the default print settings In the HP Solution Center, click Settings, point to Print Settings, and then click Printer Settings. Make changes to the print settings, and click OK.

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    Chapter 6 Edit photos before printing Do one of the following: Rotate photo a. Select photo. ❑ Touch View & Print. ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo you want to rotate. b. Edit photo. ❑...

  • Page 49

    Adjust brightness a. Select photo. ❑ Touch View & Print. ❑ Touch left or right arrow to scroll through photos. ❑ Touch photo you want to adjust brightness. b. Edit photo. ❑ Touch Edit. ❑ Touch Brightness. ❑ Set brightness and touch Done. Color effect a.

  • Page 50

    Chapter 6 Print...

  • Page 51: Scan Scan To A Computer, Reprint Photos" On

    Scan • “Scan to a computer” on page 49 • “Scan to a memory card or USB storage device” on page 50 • “Scan and reprint photos” on page 63 Scan to a computer To scan to a computer Load original. a.

  • Page 52: Scan To A Memory Card Or Usb Storage Device

    Chapter 7 c. Close lid. Start scan. a. Touch Scan on Home screen. The Scan To menu appears. b. Touch Computer. If product is network-connected, a list of available computers appears. Select computer to which you want to transfer to start the scan. Touch job shortcut you want to use.

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    ❑ Load original print side down on right front corner of glass. ❑ Close lid. b. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;...

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    Chapter 7 Save a scan to USB drive a. Load original. ❑ Lift lid on product. ❑ Load original print side down on right front corner of glass. Scan...

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    ❑ Close lid. b. Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;...

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    Chapter 7 Scan...

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    Copy • “Copy text or mixed documents” on page 56 • “Copy photos (reprint)” on page 63 Copy...

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    Chapter 8 Copy text or mixed documents Do one of the following: Make a black and white copy a. Load paper. ❑ Load full-size paper in main input tray. b. Load original. ❑ Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid.

  • Page 59

    ❑ Close lid. c. Select Copy. ❑ Touch Copy on Home screen. The Copy menu appears. ❑ Touch up arrow to increase number of copies. ❑ Touch Settings. The Copy Settings menu appears. ❑ Touch Size. ❑ Touch Fit to Page. d.

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    Chapter 8 Make a color copy a. Load paper. ❑ Load full-size paper in main input tray. b. Load original. ❑ Lift lid on product. TIP: To make copies of thick originals, such as books, you can remove the lid. ❑...

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    Refer to the following table to determine which paper type setting to choose based on the paper loaded in the input tray. Paper type Control panel setting Copier paper or letterhead Plain Paper HP Bright White Paper Plain Paper Change the copy settings...

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    Set the contrast as desired, and then touch Done. Preview a copy before printing After changing settings on the HP Photosmart for making a copy, you can preview an image of the expected output on the display before starting the copy.

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    NOTE: To ensure an accurate preview, change the paper size and type to reflect the actual paper you have loaded in the input tray. If you use the Automatic settings, the onscreen preview might not accurately represent the output. Instead, the preview will reflect what the output would be if the default paper type and size were loaded in the input tray.

  • Page 64

    Chapter 8 Copy...

  • Page 65: Reprint Photos

    Reprint photos To reprint an original photo Load original. a. Lift lid on product. b. Load original print side down on right front corner of glass. c. Close lid. Load paper. ▲ Load up to 13 x 18 cm (5 x 7 inch) paper in photo tray or full-size photo paper in main input tray.

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    Chapter 9 e. Touch up arrow to increase number of copies. Touch Print. View the animation for this topic. Related topics “Stop the current job” on page 123 Reprint photos...

  • Page 67: Save Photos Save Photos To Your Computer

    10 Save photos • Save photos to your computer • Back up photos to a USB storage device Save photos to your computer To save photos Insert memory device. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;...

  • Page 68: Back Up Photos To A Usb Storage Device

    Chapter 10 Back up photos to a USB storage device To back up photos Insert memory device. a. Insert a memory card into appropriate slot on product. 1 Memory Stick, Memory Stick Pro, Memory Stick Select, Memory Stick Magic Gate, Memory Stick Duo or Pro Duo (adapter optional), Memory Stick Pro-HG Duo (adapter optional), or Memory Stick Micro (adapter required) 2 MultiMediaCard (MMC), MMC Plus, Secure MultiMedia Card, MMC Mobile (RS-MMC;...

  • Page 69: Maintain The Hp Photosmart Check The Estimated Ink Levels

    To check the ink levels from the control panel On the Home screen, touch the right arrow to view more options. Touch Ink. The HP Photosmart displays a gauge that shows the estimated ink levels of all cartridges installed. Maintain the HP Photosmart...

  • Page 70: Order Ink Supplies, Replace The Cartridges

    “Order ink supplies” on page 68 Order ink supplies To learn which HP supplies work with your product, order supplies online, or create a printable shopping list, open HP Solution Center, and select the online shopping feature. Cartridge information and links to online shopping also appear on ink alert messages. In addition, you can find cartridge information and order online by visiting www.hp.com/buy/...

  • Page 71

    Wait for print carriage to move to center of product. b. Press tab on cartridge, then remove it from slot. Insert new cartridge. a. Remove cartridge from packaging. b. Twist orange cap to snap it off. A forceful twist may be required to remove cap. Replace the cartridges...

  • Page 72: Cartridge Warranty Information

    “Order ink supplies” on page 68 Cartridge warranty information The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.

  • Page 73: Print And Evaluate A Print Quality Report

    During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty date has not been reached. The end of warranty date, in YYYY/ MM/DD format, may be found on the product as indicated: For a copy of the HP Limited Warranty Statement, see the printed documentation that came with the product.

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    NOTE: If the print quality report is not legible, you can check the estimated ink levels from the control panel or HP Photosmart Software. NOTE: Ink level warnings and indicators provide estimates for planning purposes only.

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    NOTE: If replacing the cartridge does not solve this print quality issue, contact HP support for service. • If any of the color bars show regular white streaks, refer to the following steps. ◦...

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    Figure 11-9 Alignment pattern - jagged lines NOTE: If aligning the printer does not solve this print quality issue, contact HP support for service. If you do not see any defects on the print quality report, then the printing system is working correctly.

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    One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support. Standard phone company charges apply. Solve a problem...

  • Page 78

    Chapter 12 Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Photosmart Plus B209 series) • Model number (located near the cartridge access area) •...

  • Page 79: Setup Troubleshooting

    Solution 1: Check the power cord • Solution 2: Reset the product • Solution 3: Press the On button more slowly • Solution 4: Contact HP to replace the power supply • Solution 5: Contact HP support for service Setup troubleshooting...

  • Page 80

    Chapter 12 Solution 1: Check the power cord Solution: • Make sure you are using the power cord that came with the product. • Make sure the power cord is firmly connected to both the product and the power adapter. Plug the power cord into a power outlet, surge protector, or power strip. 1 Power connection 2 Power cord and adapter 3 Power outlet...

  • Page 81

    If this did not solve the issue, try the next solution. Solution 4: Contact HP to replace the power supply Solution: Contact HP support to request a power supply for the product. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 82

    Chapter 12 Step 1: Press the button to turn on the product Solution: Look at the display on the product. If the display is blank and the On button is not lit, the product is turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet.

  • Page 83

    If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Photosmart application files from your Setup troubleshooting...

  • Page 84

    If you no longer have the installation CD, you can download the software from www.hp.com/support. Follow the onscreen instructions and the setup instructions that came with the product. When the software installation is complete, the HP Digital Imaging Monitor icon appears in the Windows system tray. Solve a problem...

  • Page 85: Print Troubleshooting

    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...

  • Page 86

    Step 2: Load the stack of paper correctly Step 1: Use the correct paper type Solution: HP recommends that you use HP papers or any other paper type that is appropriate for the product. Make sure only one type of paper is loaded at a time.

  • Page 87

    Solution: If the previous solutions did not resolve the issue, try cleaning the printhead. To clean the printhead from the HP Photosmart Software Load letter, A4, or legal unused plain white paper into the main input tray. In the HP Solution Center, click Settings.

  • Page 88

    Or, choose a higher setting if you are printing a high-quality photo, and then make sure photo paper such as HP Advanced Photo Paper is loaded in the paper tray. For information on using the maximum dpi mode, see “Print using...

  • Page 89: Print Quality Troubleshooting, Memory Card Troubleshooting

    HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for technical support. Cause: You might need assistance to enable the product or software to function properly.

  • Page 90

    Chapter 12 After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit. Cause: The memory card was inserted backwards or upside down. If this did not solve the issue, try the next solution. Step 2: Remove the additional memory card Solution: You can insert only one memory card at a time.

  • Page 91

    If this did not solve the issue, try the next solution. Solution 2: Check the connection from the product to your computer Solution: Check the connection from the product to your computer. Verify that the USB cable is securely plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into a USB port on your computer.

  • Page 92: Scan Troubleshooting

    Chapter 12 Solution 2: Save the photos in a supported file format Solution: Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature supports (Exif/JPEG, JPEG, and DPOF). Cause: The images were not in a supported format. If this did not solve the issue, try the next solution.

  • Page 93

    Solution: Select the correct OCR language in the software. NOTE: If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might not be installed on your computer. To install the OCR software, you must re-insert the software disk and select OCR under the Custom installation options.

  • Page 94: Copy Troubleshooting, Errors

    If you want to make a large copy of a small original, scan the original into the computer, resize the image in the HP scanning software, and then print a copy of the enlarged image.

  • Page 95

    Firmware revision mismatch Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The revision number of the product firmware did not match the revision number of the software.

  • Page 96

    If the problem persists, try plugging the power cord directly into a power outlet rather than a surge protector or power strip. If the problem continues, contact HP support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 97

    connection, make sure that the respective connections are active and the product is turned on. For more information on setting up the product and connecting it to your computer, see the setup instructions guide that came with the product. Cause: The product was not properly connected to the computer. File messages The following is a list of file-related error messages: •...

  • Page 98

    Chapter 12 Photos not found Try the following solutions. • Solution 1: Reinsert the memory card • Solution 2: Print photos from the computer Solution 1: Reinsert the memory card Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera.

  • Page 99

    Solution 1: Reinsert the memory card in the product Solution: Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you already transferred the files to your computer, try printing those files by using the product software. The copies might not be damaged. Cause: Some of the files on the inserted memory card or attached storage device were damaged.

  • Page 100

    Chapter 12 Cause: There were two or more memory cards inserted into the product at the same time. If this did not solve the issue, try the next solution. Solution 2: Remove the memory card and reinsert it correctly Solution: Remove the memory card and reinsert it correctly. The label of the memory card faces up and should be readable as you insert it into the slot.

  • Page 101

    Out of disk space Solution: Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for example, delete temporary files. Cause: The computer did not have enough memory. Card access error Solution: Remove the memory card and reinsert it in the memory card slot until it stops.

  • Page 102

    Chapter 12 Card is not fully inserted Solution: Turn the memory card so that the label faces up and the contacts are facing the product, and then push the card forward into the appropriate slot until the Photo light turns on. After the memory card has been inserted properly, the Photo light will blink for a few seconds, and then remain lit.

  • Page 103

    Install cartridges • Non-HP cartridge • Original HP ink depleted • Previously used genuine HP cartridge • Printhead problem • Problem with printer preparation Cartridges in wrong slot Solution: Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges to color and icon for each slot.

  • Page 104

    Chapter 12 Solution 2: Contact HP support Solution: Write down the error code provided in the message, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 105

    Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: The printhead was not intended for use in this product, or it was damaged. Ink alert Solution: When you receive an Ink Alert message, you do not need to replace the indicated ink cartridge.

  • Page 106

    Chapter 12 Solution 1: Install the ink cartridges correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed Make sure the product is turned on. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.

  • Page 107

    If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.

  • Page 108

    Chapter 12 Reinstall the ink cartridge. It should now snap down into place. Close the ink cartridge access door, and check if the error message has gone away. If you still receive the error message, turn the product off, and then on again. Cause: The indicated ink cartridges were not installed correctly.

  • Page 109

    Solution 3: Clean the electrical contacts Solution: Clean the cartridge electrical contacts. To clean the electrical contacts Make sure the product is turned on. Open the cartridge access door by lifting the blue access handles on the side of the product, until the door locks into place. The print carriage moves to the center of the product.

  • Page 110

    Chapter 12 Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge. The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. 1 Ink window 2 Electrical contacts Wipe the contacts with a dry swab or lint-free cloth.

  • Page 111

    • If the end of warranty date has been reached, purchase a new ink cartridge. • If the end of warranty date has not been reached, contact HP support for service or replacement. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 112

    If you continue to receive this message, write down the error code provided in the message on the product display, and then contact HP support. Go to: www.hp.com/support If prompted, choose your country/region, and then click Contact HP for information on calling for technical support.

  • Page 113

    Solution 2: Make sure the ink cartridges are installed correctly Solution: Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this error. To make sure the ink cartridges are properly installed Make sure the product is turned on. Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.

  • Page 114

    Chapter 12 If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge access door and check if the error message has gone away. • If the message has gone away, stop troubleshooting here. The error has been resolved.

  • Page 115

    Solution 3: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the ink cartridges.

  • Page 116

    NOTE: HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required as a result of using a non-HP supply will not be covered under warranty. If you believe you purchased genuine HP ink cartridges, go to: www.hp.com/go/anticounterfeit...

  • Page 117

    Follow the prompts on the display or computer screen to continue. NOTE: HP recommends that you do not leave the ink cartridge outside of the printer for an extended period of time. If a used cartridge is installed, check the print quality.

  • Page 118

    Chapter 12 Reinstall the printhead. To reinstall the printhead Make sure that the product is turned on. Open the ink cartridge door. Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up. Lift the latch handle on the print carriage until it stops.

  • Page 119

    Remove the printhead by lifting it straight up. Clean the printhead. There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.

  • Page 120

    Chapter 12 To clean the printhead a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top. Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows on the cloth. b.

  • Page 121

    Clean the electrical contacts inside the product. To clean the electrical contacts in the product a. Lightly dampen a clean, lint-free cloth with bottled or distilled water. b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom.

  • Page 122

    Solution 2: Contact HP support Solution: Contact HP support for service. Go to: www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: There was a problem with the printhead. Solve a problem...

  • Page 123

    Try cleaning the printhead to see if that improves the quality. To clean the printhead from the HP Photosmart Software Load letter, A4, or legal unused plain white paper into the paper tray.

  • Page 124

    Chapter 12 Solve a problem...

  • Page 125

    13 Stop the current job To stop a current job from the product ▲ Press Cancel on the control panel. If the current job does not stop, press Cancel again. It can take a few moments for the current job to be cancelled. Stop the current job...

  • Page 126

    Chapter 13 Stop the current job...

  • Page 127: Notice, Cartridge Chip Information

    Notice Cartridge chip information The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In addition, this memory chip collects a limited set of information about the usage of the product, which might include the following: the date when the cartridge was first installed, the date...

  • Page 128: Specifications

    In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be slightly distorted • HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Paper specifications...

  • Page 129: Environmental Product Stewardship Program

    Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up. Without the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.

  • Page 130

    Eco-Tips below to help you focus on ways to assess and reduce the impact of your printing choices. In addition to specific features in this product, please visit the HP Eco Solutions web site for more information on HP’s environmental initiatives.

  • Page 131

    Set the Energy Save Mode When you turn off the HP Photosmart, it goes into Energy Save mode by default. This makes the product more energy efficient, but also means it can take longer than expected to turn the product on.

  • Page 132

    Disposal of waste equipment by users in private households in the European Union Chemical Substances HP is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).

  • Page 133

    Toxic and hazardous substance table Battery disposal in the Netherlands Battery disposal in Taiwan Attention California users The battery supplied with this product may contain perchlorate material. Special handling may apply. For more information, go to the following Web site: www.dtsc.ca.gov/hazardouswaste/perchlorate Environmental product stewardship program...

  • Page 134

    Chapter 14 EU battery directive Technical information...

  • Page 135: Regulatory Notices

    For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SDGOB-0911. This regulatory number should not be confused with the marketing name (HP Photosmart Plus B209 series, etc.) or product numbers (CD034A, etc.).

  • Page 136

    Chapter 14 VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Notice to users in Korea Technical information...

  • Page 137

    HP Photosmart Plus B209 series declaration of conformity...

  • Page 138: Regulatory Wireless Statements

    Chapter 14 Regulatory wireless statements This section contains the following regulatory information pertaining to wireless products: • Exposure to radio frequency radiation • Notice to users in Brazil • Notice to users in Canada • European Union regulatory notice • Notice to users in Taiwan Exposure to radio frequency radiation Notice to users in Brazil...

  • Page 139

    European Union regulatory notice • • • Regulatory wireless statements...

  • Page 140

    Chapter 14 Notice to users in Taiwan Technical information...

  • Page 141: Index

    18 unreadable 95 interface card 5, 7 firmware revision mismatch 93 security 9 fit to page fails 92 connection problems HP All-in-One will not turn paper on 77 improper shutdown 94 recommended types 22 control panel specifications 126...

  • Page 142

    memory card 87 print 83 recycle scan 90 ink cartridges 129 regulatory notices regulatory model identification number 133 uninstall software 81 wireless statements 136 reinstall software 81 reports warranty 76 diagnostic 71 WEP key, setup 9 print quality 71 scan crop incorrect 90 fails 94 scan specifications 127...

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