Page 1 Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies. AINTENANCE AND ERVICE UIDE Compaq Armada E700 Series of Personal Computers Second Edition December 1999 First Edition July 1999 Documentation Part Number 128530-002 Spare Part Number 127233-001...
Page 3: Table Of Contents
ONTENTS preface .............................vii SING UIDE chapter 1 RODUCT ESCRIPTION 1.1 Computer Features and Models ....................1-1 Models ............................1-2 Intelligent Manageability......................1-4 Accessing the Web Agent......................1-4 Asset Management ........................1-4 Fault Management ........................1-5 Security Management .........................1-6 Configuration Management......................1-7 Managing Power.........................1-7 1.2 Computer Components.........................1-8 Power Equipment ........................1-9 Mass Storage Devices.......................1-10 1.3 Computer External Components ....................1-11 1.4 Design Overview........................1-18...
Page 4 chapter 4 EMOVAL AND EPLACEMENT RELIMINARIES 4.1 Tools Required..........................4-1 4.2 Service Considerations.........................4-1 Plastic Parts ..........................4-1 Cables and Connectors .......................4-2 4.3 Preventing Damage to Removable Drives ...................4-2 4.4 Preventing Electrostatic Damage ....................4-3 Packaging and Transporting Precautions ...................4-3 Workstation Precautions ......................4-4 Grounding Equipment and Methods ..................4-5 Electrostatic Voltage Levels and Protective Materials ..............4-6 chapter 5 EMOVAL AND...
Page 5 5.9 Memory Expansion ........................5-27 Removing the Memory Expansion Compartment Cover ............5-27 Removing a Memory Expansion Board ...................5-29 Installing a Memory Expansion Board..................5-30 Installing the Memory Expansion Compartment Cover ............5-31 5.10 Keyboard Assembly .........................5-32 5.11 CPU Cover ..........................5-35 5.12 Power Supply ...........................5-38 5.13 Fan Assembly...........................5-42 5.14 Audio Board ..........................5-43 5.15 Lithium Disk Cell Battery......................5-44...
Page 6 vi Contents...
Page 7: Using This Guide
UIDE This Maintenance and Service Guide is a troubleshooting reference that can be used when servicing the Compaq Armada E700 Series of Personal Computers. Compaq Computer Corporation reserves the right to make changes to the Compaq Armada E700 Series of Personal Computers without notice.
Page 8 Locating Additional Information The following documentation provides information for the computer: I Compaq Armada E700 Series of Personal Computers documentation set I Compaq Armada E700 Series of Personal Computers Technical Reference Guide I Microsoft Operating System Manual I Compaq Service Training Guides...
Page 9: Product Description
RODUCT ESCRIPTION 1.1 Computer Features and Models The Compaq Armada E700 Series of Personal Computers offers advanced modularity, Intel Pentium III or II processors with 64-bit architecture, an industry-leading Accelerated Graphics Port (AGP) implementation, and extensive multimedia support. The computer provides desktop functionality and connectivity through the optional Compaq expansion base and Compaq convenience base.
Page 10: Models
Models The Armada E700 models are shown in Table 1-1. The computer model designation is composed of a group of characters that define each model’s features. Table 1-1 Models and Model Naming Convention Compaq Armada E700 Series of Personal Computers...
Page 11 1 2 3 4 5- SKU# A E 7 PIII 140146- A E 7 PIII 140148- A E 7 PIII 140353- A E 7 PIII 140199- A E 7 PIII 140205- A E 7 PIII 140255- A E 7 113363- A E 7 113364- A E 7...
Page 12 Features The computer has the following standard features: I Intel Mobile 500-MHz Pentium III or Intel Mobile 400-MHz Pentium II processors with 64-bit architecture, MMX technology, and 512-Kbyte, level-2 cache memory I Industry-leading portable computer AGP implementation, featuring: - 66-MHz dedicated graphics bus - frame made AGP I 4-MB SGRAM (synchronous graphics) I 128-MB of SDRAM (synchronous) on system board;...
Page 13: Intelligent Manageability
Intelligent Manageability Intelligent Manageability consists of preinstalled software tools for the computer and Compaq servers that assist in tracking, troubleshooting, protecting, and maintaining the computer. It provides the following functions: I Asset Management—provides detailed configuration and diagnostic information. I Fault Management—prevents, predicts, and alerts of impending hardware problems.
Page 14: Asset Management
Asset Management AssetControl enables component information to be retrieved when on the road or connected to the network. AssetControl also enables the network administrator to remotely retrieve information from any Compaq computer connected to the network. The information can be used to assist in tracking and maintaining the computer and its components.
Page 15: Fault Management
Fault Management Fault Management features minimize downtime and data loss by monitoring system performance and generating the following alerts: I Hard drive alert—provides 72-hour advance warning of impending hard drive problems and can automatically start optional backup software. I System temperature alert—reports overheating. As the system temperature rises, this feature first adjusts fan speed and other cooling components, then displays an alert, then shuts down the system.
Page 16: Security Management
Security Management Security Management features customize system security. I Power-On and Setup Passwords—prevent unauthorized access to information and computer configuration. I DriveLock—prevents unauthorized access to hard drives. I Device disabling—prevents unauthorized data transfer through modems, serial ports, parallel ports, and infrared ports on the computer and an optional docking station.
Page 17: Computer Components
1.2 Computer Components System Memory Options The main memory subsystem supports a minimum standard 128 MB of Synchronous SDRAM, expandable to 640 MB. The minimum standard Synchronous SDRAM is integrated on the system board. The upgrade SDRAM is accomplished with memory expansion boards that are available in 32-, 64-, 128-, and 256-MB.
Page 18: Power Equipment
Power Equipment The following battery options are available: I Lithium ion battery pack I Battery Charger I Automobile Power Adapter/Charger and Aircraft Power Adapter Lithium Ion Battery Pack The battery pack can be used in the computer dedicated battery bay, computer MultiBay, Compaq expansion base MultiBays, and Compaq convenience base MultiBay and battery charging bay.
Page 19: Mass Storage Devices
Mass Storage Devices The following mass storage devices are available for the computer. Table 1-3 Mass Storage Devices Device Capacity Diskette drive 3.5-inch, 1.44 MB, 720 Kbyte, and 1.2 MB (Japanese format) Hard drive 18.0, 15.0, and 10.0 GB (also available as an option) CD-ROM drive 24-Speed Max (available as an option) DVD-ROM...
Page 20: Computer External Components
1.3 Computer External Components The external components on the display and left side of the computer are shown in Figure 1-2 and described in Table 1-4. Figure 1-2. Display and Left Side Components Table 1-4 Display and Left Side Components Item Component Function...
Page 21: Front Panel Components
The external components on the front panel of the computer are shown in Figure 1-3 and are described in Table 1-5. Figure 1-3. Front Panel Components Table 1-5 Front Panel Components Item Component Function Mono microphone jack Connects mono microphone, disabling the built-in microphone.
Page 22: Right Side Components
The external components on the right side of the computer are shown in Figure 1-4 and are described in Table 1-6. Figure 1-4. Right Side Components Table 1-6 Right Side Components Item Component Function Audio bass port Enhances sound. RJ-45 jack (network models Connects the network cable.
Page 23: Rear Panel Components
The external components on the rear panel of the computer are shown in Figure 1-5 and described in Table 1-7. Figure 1-5. Rear Panel Components Table 1-7 Rear Panel Components Item Component Function Infrared port Provides wireless communication between the computer and another infrared-equipped device using an infrared beam.
Page 24 Power cord connector Connects external (AC) power. 1-16 Product Description...
Page 25: Keyboard Components
Computer keyboard components are shown in Figure 1-6 and described in Table 1-8. Figure 1-6. Computer Components: Keyboard Table 1-8 Keyboard Components Item Component Function Numeric lock light Turns on when the Numeric Lock function is on. Scroll lock light Turns on when the Scroll function is on.
Page 26 Additional computer keyboard components are shown in Figure 1-7 and described in Table 1-9. Figure 1-7. Keyboard Components (continued) Table 1-9 Keyboard Components (continued) Item Component Function Page up key Moves image to previous screen. Page down key Moves image to following screen. Embedded numeric keypad Converts keys to numeric keypad.
Page 27 Product Description 1-19...
Page 28: Bottom Components
The external components on the bottom of the computer are shown in Figure 1-8 and are described in Table 1-10. Figure 1-8. Bottom Components Table 1-10 Bottom Components Item Component Function Tilt feet latches Release the tilt filt. NOTE: To close the tilt feet, press the feet against the bottom of the computer.
Page 29: Design Overview
1.4 Design Overview This section presents a design overview of key parts and features of the computer. For assembly/disassembly instructions for the parts described in this section, refer to Chapter 5. System Board The system board provides the following device connections: I Memory expansion board I MultiBay device I Hard drive...
Page 30: Troubleshooting
chapter ROUBLESHOOTING Follow these basic steps when beginning the troubleshooting process: 1. Complete the preliminary steps listed in Section 2.1. 2. Run the Power-On Self-Test (POST) as described in Section 2.2. 3. Run Computer Setup as described in Section 2.4. 4.
Page 31: Preliminary Steps
2.1 Preliminary Steps IMPORTANT: Use AC power when running POST or Computer Setup. A low battery condition could initiate Hibernation and interrupt the test. Before running POST, complete the following steps: 1. Obtain established passwords. 2. Ensure that the hard drive is installed in the computer. 3.
Page 32: Power-On Self-Test (Post)
2.2 Power-On Self-Test (POST) The Power-On Self-Test (POST) is a series of tests that run every time the computer is turned on. POST verifies that the system is configured and functioning properly. To run POST, complete the following steps: 1. Complete the preliminary steps (Section 2.1). 2.
Page 33: Post Error Messages
2.3 POST Error Messages If the system is not functioning well enough to run POST, or if the display is not functioning well enough to show POST error messages, refer to the Troubleshooting tables in Section 2.5. If POST detects an error, one of the following events occurs: I A message with the prefix "WARNING"...
Page 34: Fatal Error Messages
Table 2-1 Continued Hard disk controller error The hard drive controller Check the drive parameters. Turn failed to respond to the off the system and check all reset command. related connections. Keyboard controller failure The keyboard failed the Replace the system board. self-test command.
Page 35: Compaq Utilities
Table 2-3 Fatal Error Beep Codes Beep Code Beep Sequence Description Recommended Action S-S-S-P-S-S-L-P The DMA page registers are Replace system board. faulty. S-S-S-P-S-L-S-P The refresh circuitry is faulty. S-S-S-P-S-L-L-P The ROM checksum is incorrect. S-S-S-P-L-S-S-P The CMOS RAM test failed. S-S-S-P-L-S-L-P The DMA controller is faulty.
Page 36: Selecting Computer Setup Or Compaq Diagnostics For Windows
Selecting Computer Setup or Compaq Diagnostics for Windows The computer features two system management utilities: I Computer Setup is a system information and configuration utility that can be used even when your operating system is not working or will not load. It includes custom settings that are not available in Windows.
Page 37: File Menu
File Menu Begin here To do this System information View identification information about the computer, docking base, and battery packs. View specification information about the processor, memory and cache size, and ROM date and family. Save to floppy Save system configuration to a diskette. Restore from floppy Restore system configuration from a diskette.
Page 38: Advanced Menu
Advanced Menu Begin here To do this Language (or press Change the Computer Setup language. Boot Options Enable/disable QuickBoot, which starts the computer more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, you may want to disable QuickBoot.) MultiBoot, which enables you to set a...
Page 39: Using Compaq Diagnostics For Windows
Using Compaq Diagnostics for Windows 1. Access Compaq Diagnostics for Windows by selecting Start Settings Control Panel Compaq Diagnostics. 2. To select a category, choose one of two methods: I Select the Categories menu, then select a category from the drop-down list. I Select a category icon on the toolbar.
Page 40 Table 2-5 Ports Serial port 3F8, IRQ4 Infrared port 2F8, IRQ9 Parallel port 378, IRQ7 Ethernet port 300, IRQ11 Table 2-6 Power Low Battery Warning Beep Checked (enabled) External Energy Saving Monitor Connected Unchecked (not connected) Power Management Enabled While operating on battery power Conservation Level High Level Definition...
Page 41: Troubleshooting Without Diagnostics
2.5 Troubleshooting Without Diagnostics This section provides information about how to identify and correct some common hardware, memory, and software problems. It also explains several types of messages that may be displayed on the screen. Since symptoms can appear to be similar, carefully match the symptoms of the computer malfunction against the problem description in the Troubleshooting tables to avoid a misdiagnosis.
Page 42: Checklist For Solving Problems
Checklist for Solving Problems If you encounter a minor problem with the computer or software applications, go through the following checklist for possible solutions: I Is the computer connected to an external power source, or does it have a fully charged battery pack installed? I Are all cables connected properly and securely? I Did the diskette drive contain a nonbootable diskette when you turned on the...
Page 43 Table 2-8 Continued Problem Possible Cause Solution External microphone does not You are using the wrong type Check to see if you are using a work. of microphone or microphone monophonic electret condenser plug for the computer. micro-phone with a 3.5-mm plug. The microphone may not be Ensure that the micro-phone connected properly.
Page 44 Table 2-9 Continued Problem Possible Cause Solution Battery pack will not charge. Battery pack was exposed to Allow time for the battery pack temperature extremes. to return to room temperature. Battery pack is already No action required. charged. Battery pack has exceeded Use a different battery pack.
Page 45 Table 2-10 Solving Compact Disc and DVD-ROM Problems Problem Possible Cause Solution Drive cannot read a disc Disc is not properly seated in Open the loading tray, insert the the drive. disc, then close the tray. Disc is loaded in the loading Open the loading tray, turn over tray upside down.
Page 46: Solving Hard Drive Problems
Table 2-12 Solving Hard Drive Problems Problem Possible Cause Solution Accessing information on the Hard drive entered low Wait for the system to restore hard drive is much slower power state due to timeout the previously saved data to its than usual.
Page 47: Solving Infrared Problems
Table 2-13 Solving Infrared Problems Problem Possible Cause Solution Cannot communicate with The appropriate software is Install the appropriate software another computer. not running on both on the second device, start the computers. second device, and start the program on both computers. The other computer does not Communication between infrared have an IrDA-compliant...
Page 48: Solving Keyboard Problems
Table 2-13 Continued Problem Possible Cause Solution Infrared port doesn’t work. Direct sunlight, fluorescent Remove the interfering light light, or flashing incandescent source(s). light is close to the infrared connections. There is interference from Keep remote control units such other wireless devices. as wireless headphones and other audio devices away from the infrared connections.
Page 49 Table 2-15 Continued Problem Possible Cause Solution Modem does not dial Telephone number is not Make sure the telephone correctly. entered correctly in the number you dialed is correct if modem’s dialing software. you are using the dialing directory or the terminal mode. Dial 1 if using dialing long distance.
Page 50 tone. 4. Type ATH0 to hang up. Continued Troubleshooting 2-21...
Page 51: Solving Pc Card Problems
Table 2-15 Continued Problem Possible Cause Solution Modem does not connect at Line conditions in your area Have your telephone line highest speed. or in the area you are calling checked by your local telephone may not support the highest service provider.
Page 52 Continued Troubleshooting 2-23...
Page 53 Table 2-16 Continued Problem Possible Cause Solution Computer beeps only once The computer beeps once to Before a new PC Card can be when a PC Card is inserted. indicate that a PC Card is used, it may be necessary to recognized but not properly perform an initial setup configured.
Page 54: Solving Screen Problems
Table 2-17 Solving Power Problems Problem Possible Cause Solution Computer will not turn on. Battery is discharged and Charge the battery pack. computer is not connected to Replace the battery pack. a power source. Connect the computer to an external power source. Battery is discharged and Ensure that cables connecting the cables to the external power...
Page 55: Solving Usb Problems
Table 2-19 Solving USB Problems Problem Possible Cause Solution External device connected to The operating system limits Reduce the number of connected a USB connector does not external devices connected external USB devices to no more work. by USB to two tiers which can than two hubs on the first tier, include no more than two and no more than one keyboard...
Page 56: Illustrated Parts Catalog
ARTS ATALOG This chapter provides an illustrated parts breakdown and a reference for spare part numbers and option part numbers for the Compaq Armada E700 Series of Personal Computers. 3.1 Serial Number Location When ordering parts or requesting information, provide the computer serial number and model number located on the bottom of the computer (Figure 3-1).
Page 57: Computer System Major Components
3.2 Computer System Major Components Figure 3-2. Computer System Major Components Illustrated Parts Catalog...
Page 58 Table 3-1 Spare Parts: Computer System Major Components Item Description Spare Part Number Display assembly 15.1-inch, CTFT, XGA 127224-001 14.1-inch, CTFT, XGA 127223-001 Keyboard assembly with TouchPad 122279-XX1 Belgian -181 International -021 Spanish -071 Brazilian -201 Italian -061 Swedish -101 Danish -081 Japanese...
Page 59: Miscellaneous Plastics/Hardware Kit Components
3.3 Miscellaneous Plastics/Hardware Kit Components Figure 3-3. Miscellaneous Plastics/Hardware Kit Components Table 3-2 Miscellaneous Plastics/Hardware Kit Components Spare Part Number 127230-001 Item Description Display ground clip Expansion connector shield Hard drive tray Memory expansion cover Illustrated Parts Catalog...
Page 60: Mass Storage Devices
3.4 Mass Storage Devices Figure 3-4. Mass Storage Devices Table 3-3 Spare Parts: Mass Storage Devices Item Description Spare Part Number Hard drive 18.0 GB 164657-001 15.0 GB 172805-001 10.0 GB 341841-001 24-speed Max CD-ROM drive 315082-002 4-speed Max DVD-ROM drive 102266-001 Diskette drive, 1.44 MB, 3.5 inch 135233-001...
Page 61: Miscellaneous
Type II V.90 56Kbps Mini PCI combination modem/network interface card 127736-001 (NIC) Cables Automobile Power Adapter/Charger cable 102257-001 Aircraft Power Adpter cable 102259-001 Composite TV cable 102260-001 Armada E700 Maintenance & Service Guide 127233-001 Miscellaneous Screw Kit 127232-001 Illustrated Parts Catalog...
Page 62: Removal And Replacement Preliminaries
chapter EMOVAL AND EPLACEMENT RELIMINARIES This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: I Magnetic Torx T-8 screwdriver (for all screws unless otherwise specified) I 9/32-inch socket for bushing guides I 3/16-inch socket for standoff and screwlocks 4.2 Service Considerations...
Page 63: Cables And Connectors
Cables and Connectors Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Ensure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.
Page 64: Preventing Electrostatic Damage
4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases the discharge contains enough power to alter device parameters or melt silicon junctions. A sudden discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
Page 65: Workstation Precautions
Workstation Precautions Use the following grounding precautions at workstations: I Cover the workstation with approved static-dissipative material (refer to Table 4-2 later in this chapter). I Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
Page 66: Grounding Equipment And Methods
Grounding Equipment and Methods Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. I When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords.
Page 67: Electrostatic Voltage Levels And Protective Materials
Electrostatic Voltage Levels and Protective Materials Table 4-1 shows how humidity affects the electrostatic voltage levels generated by different activities. Table 4-1 Typical Electrostatic Voltage Levels Relative Humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V...
Page 68: Removal And Replacement Procedures
chapter EMOVAL AND EPLACEMENT ROCEDURES 5.1 Serial Number The computer serial number should be reported to Compaq when requesting information or ordering spare parts. The serial number is located on the bottom of the computer (Figure 5-1). Figure 5-1. Serial Number Location Removal and Replacement Procedures...
Page 69: Disassembly Reference Chart
5.2 Disassembly Reference Chart Use the chart below to determine the section number to be referenced when removing components from the computer. 5.3 Preparing the Computer for Disassembly Undocking the Computer from the Compaq Expansion Base Undocking the Computer from the Compaq Convenience Base Disconnecting the Computer 5.4 Computer Feet...
Page 70: Preparing The Computer For Disassembly
5.3 Preparing the Computer for Disassembly 1. Undock the computer from the Compaq Expansion Base or Compaq Convenience Base. 2. Disconnect power and external devices. 3. Remove battery packs inserted into the battery bay or MultiBay (Section 5.6). 4. Remove PC Cards. If the computer is not docked in an Compaq Expansion Base or Compaq Convenience Base, go to the "Disconnecting the Computer"...
Page 71: Undocking The Computer From The Compaq Convenience Base
Undocking the Computer from the Compaq Convenience Base 1. Shut down the computer. 2. Close the computer. 3. Lift the docking lever and slide it forward . The computer separates from the docking connector on the Compaq Convenience Base (Figure 5-4). Figure 5-4.
Page 72: Disconnecting The Computer
Disconnecting the Computer If the computer is docked in an Compaq Expansion Base or Compaq Convenience Base, refer to the "Undocking the Computer" section. If the computer is not docked in an Compaq Expansion Base or Compaq Convenience Base, refer to Figure 5-5 and follow these steps to disconnect the computer: 1.
Page 73: Computer Feet
5.4 Computer Feet The computer feet are oblong, adhesive-backed rubber pads. The computer feet are included in the Miscellaneous Hardware Spare Kit. Install the feet by removing the protective covering from the adhesive back and attaching the feet to the bottom of the computer (Figure 5-6). Figure 5-6.
Page 74: Battery Packs
5.5 Battery Packs WARNING: To reduce the risk of injury or damage to the battery pack, do not crush, puncture, or incinerate the battery pack or short the metal contacts. Do not attempt to open or service the battery pack. Removing a Battery Pack from the Battery Bay CAUTION: To prevent loss of work while replacing a battery pack that is the only power source available to the system:...
Page 75 2. Tilt the computer at an angle so the bottom of the computer is accessible (Figure 5-7). 3. Slide the battery release latch toward the back of the computer 4. Grasp the device using the recess beneath the battery bay and remove the battery pack.
Page 76: Removing A Battery Pack From The Multibay
Removing a Battery Pack from the MultiBay CAUTION: To prevent loss of work while replacing a battery pack that is the only power source available to the system: I Press the suspend button before removing the discharged battery pack. I Insert the replacement battery within five minutes after removing the discharged battery pack.
Page 77 2. Tilt the computer at an angle so the bottom of the computer is accessible (Figure 5-8). 3. Slide the front MultiBay release latch toward the back of the computer. 4. Grasp the MultiBay battery pack using the recess beneath the battery bay and remove the MultiBay battery pack.
Page 78 2. Tilt the computer at an angle so the bottom of the computer is accessible (Figure 5-9). 3. Slide the front MultiBay release latch toward the back of the computer. 4. Grasp the Dual-MultiBay battery pack using the recess beneath the battery bay and remove the Dual-MultiBay battery pack.
Page 79: Inserting A Battery Pack Into The Battery Bay
Inserting a Battery Pack into the Battery Bay WARNING: To prevent damage to the computer, do not insert a battery pack into the battery bay until the computer is fully reassembled. 1. With the battery pack label facing up and the battery pack contacts facing the computer, slide the battery pack into the battery bay until it clicks into place (Figure 5-10).
Page 80: Inserting A Multibay Battery Pack
Inserting a MultiBay Battery Pack WARNING: To prevent damage to the computer, do not insert a MultiBay battery pack into the MultiBay until the computer is fully reassembled. NOTE: The MultiBay battery pack can only be used in the bottom MultiBay. 1.
Page 81: Inserting A Dual-Multibay Battery Pack
Inserting a Dual-MultiBay Battery Pack WARNING: To prevent damage to the computer, do not insert a Dual- MultiBay battery pack into the MultiBay until the computer is fully reassembled. NOTE: The Dual-MultiBay battery pack can only be used in the bottom MultiBay. 1.
Page 82: Hard Drives
5.6 Hard Drives Removing a Hard Drive from the Hard Drive Bay Before removing a hard drive, back up all information on the hard drive. 1. Save all work, exit all applications, and shut down the computer. 2. Tilt the computer at an angle so the bottom of the computer is accessible (Figure 5-13).
Page 83 5. Lift the front edge of the metal hard drive and swing the drive out of the plastic hard drive tray (Figure 5-14). Figure 5-14. Removing the Hard Drive from the Hard Drive Tray 6. If you are not inserting another hard drive, insert the hard drive tray into the hard drive bay until it is seated.
Page 84: Inserting A Hard Drive Into The Hard Drive Bay
Inserting a Hard Drive into the Hard Drive Bay 1. Save all work, exit all applications, and shut down the computer. 2. Remove the hard drive tray from the hard drive bay. 3. Insert the metal hard drive into the plastic hard drive tray with the connectors protruding through the opening in the rear of the tray (Figure 5-15).
Page 85 4. Slide the hard drive assembly into the hard drive bay (Figure 5-16). Figure 5-16. Inserting a Hard Drive into the Hard Drive Bay 5-18 Removal and Replacement Procedures...
Page 86: Removing A Hard Drive From The Multibay
Removing a Hard Drive from the MultiBay Before removing a hard drive, back up all information on the hard drive. 1. Save all work, exit all applications, and shut down the computer. 2. Tilt the computer at an angle so the bottom of the computer is accessible (Figure 5-17).
Page 87: Inserting A Hard Drive Into The Multibay
Inserting a Hard Drive into the MultiBay If you are moving a hard drive from the hard drive bay to the MultiBay, remove the hard drive from the hard drive tray. Refer to the “Removing a Hard Drive from the Hard Drive Bay”...
Page 88 Figure 5-19. Inserting a 12.7-mm Hard Drive into a 12.7-mm Armada MultiBay Hard Drive Adapter 5. Release the slide tab. 6. Slide the hard drive assembly into the MultiBay with the bezel facing out. Removal and Replacement Procedures 5-21...
Page 89: Multibay Devices
5.7 MultiBay Devices Removing MultiBay Devices 1. Save all work, exit all applications, and shut down the computer. 2. Remove the media (diskettes, CD-ROMs, etc.) from the drive. Ensure that the CD tray is closed. 3. Tilt the computer at an angle so the bottom of the computer is accessible (Figure 5-20).
Page 90: Inserting Multibay Devices
Inserting MultiBay Devices 1. Save all work, exit all applications, and turn off the computer. 2. Remove the media (diskettes, CD-ROM’s, etc.) from the drive to be inserted in the MultiBay. Ensure that the CD tray is closed. 3. With the bezel facing out, slide the drive into the MultiBay until it clicks into place (Figure 5-21).
Page 91: Pc Cards
5.8 PC Cards The procedure for removing PC Cards varies with the operating system being used and with the kind of PC Card being removed. If Windows 95/98 is running: I A PC Card can be removed while the computer is on or off. I The PC Card icon appears in the system tray on the Windows taskbar only while a PC Card is inserted.
Page 92: Removing A Pc Card
Removing a PC Card 1. Prepare the computer for PC Card removal. If Windows 95 or 98 is running and the computer is turned on, you must stop the PC Card before removing it. - Select the PC Card icon on the taskbar, - Select the PC Card to be stopped.
Page 93: Inserting A Pc Card
Inserting a PC Card CAUTION: To prevent damage to the PC Card connectors, use minimal pressure when inserting a PC Card into a PC Card slot. 1. With the PC Card connector facing the computer and the label facing up , align the edges of the card with the rails in the PC Card slot (Figure 5-23).
Page 94: Memory Expansion
5.9 Memory Expansion Removing the Memory Expansion Compartment Cover The memory expansion compartment is located on the bottom of the computer. Either one or two memory expansion boards can be installed at a time. WARNING: Failure to unplug the power cord and remove the battery pack before installing a memory expansion board can damage the equipment and expose you to the risk of electrical shock.
Page 95 4. Remove the screw that secures the memory expansion compartment cover to the computer (Figure 5-24). NOTE: If the computer was shipped with a preinstalled memory expansion board, the cover is attached with a tamper-resistant Torx T-10 memory security screw. Use the Torx T-10 screwdriver included with the computer to remove and reinsert this screw.
Page 96: Removing A Memory Expansion Board
Removing a Memory Expansion Board 1. Lift and hold back the memory insulator . The insulator is not removable (Figure 5-25). 2. Spread the retaining tabs apart . The memory expansion board tilts upward. 3. Lift the edge of the memory expansion board and slide it gently out of the memory expansion slot at a 45-degree angle Figure 5-25.
Page 97: Installing A Memory Expansion Board
Installing a Memory Expansion Board All memory expansion boards are asymmetrically keyed (notched) to ensure correct positioning. Memory expansion boards can be used in either memory expansion slot. 1. Insert the memory expansion board into an empty memory expansion slot at a 45-degree angle (Figure 5-26).
Page 98: Installing The Memory Expansion Compartment Cover
Installing the Memory Expansion Compartment Cover 1. Reset the memory insulator over the installed memory expansion board(s), ensuring that all edges of the memory insulator are tucked inside the memory expansion compartment (Figure 5-27). 2. Replace the memory expansion compartment cover by placing it flush over the memory expansion compartment, then sliding it to the right until it is seated.
Page 99: Keyboard Assembly
5.10 Keyboard Assembly The Armada E700 Series of Personal Computers can be equipped with a keyboard with either a EasyPoint IV pointing device or a touchpad. The removal procedures are the same for both keyboards. The keyboard assembly consists of the keyboard and the pointing device or touchpad, and is spared as a unit.
Page 100 8. Slide the four keyboard latches toward the front of the computer (Figure 5-29). 9. Lift the back edge of the keyboard up and swing it forward Figure 5-29. Releasing the Keyboard Assembly Removal and Replacement Procedures...
Page 101 8. Release the Zero Insertion Force (ZIF) connector to which the keyboard cable is connected . Disconnect the keyboard cable (Figure 5-30). 9. Release the ZIF connector to which the pointing device cable is connected (EasyPoint IV pointing device keyboards only). 10.
Page 102: Cpu Cover
Reverse the above procedure to install the keyboard assembly. 5.11 CPU Cover There are two CPU covers used with the Armada E700 Series of Personal Computers: one cover accommodates the EasyPoint IV-equipped keyboard; the other cover accommodates the keyboard with the touchpad.
Page 103 7. Remove the eight screws from the bottom of the computer (Figure 5-32). CAUTION: The screw removed from the circled screwhole is shorter than the other seven screws. Make sure this screw is installed in the proper location when replacing the keyboard assembly. Failure to follow this caution can result in damage to the computer.
Page 104 10. Release the ZIF connector to which the pick button cable is connected (Figure 5-33). 11. Disconnect the pick button cable 12. Disconnect the TouchPad cable from the system board (TouchPad models only). 13. Disconnect the left and right speaker cables from the audio board.
Page 105: Power Supply
14. Lift the back edge of the CPU cover and swing it forward to remove it (Figure 5-34). Figure 5-34. Removing the CPU Cover Reverse the above procedure to install the CPU cover. 5.12 Power Supply 1. Prepare the computer for disassembly (Section 5.3). 2.
Page 106 7. Remove the two screws that secure the power supply to the I/O bracket (Figure 5-35). Figure 5-35. Removing the Power Supply Screws. 8. Position the computer so the front faces forward. 9. Open the computer. Removal and Replacement Procedures...
Page 107 10. Disconnect the power supply cable from the system board (Figure 5-36). 11. Remove the screw that secures the power supply to the system board Figure 5-36. Removing the Power Supply Screw and Disconnecting the Power Supply Cable 5-40 Removal and Replacement Procedures...
Page 108 12. Lift up on the front of the power supply and swing it up and away until it clears the computer (Figure 5-37). Figure 5-37. Removing the Power Supply Reverse the above procedure to install the power supply. CAUTION: Make sure the fan cable is not pinched when installing the power supply.
Page 109: Fan Assembly
5.13 Fan Assembly 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4. Remove the keyboard assembly (Section 5.10). 5. Remove the CPU cover (Section 5.11). 6. Disconnect the cable connecting the fan assembly to the system board (Figure 5-38).
Page 110: Audio Board
5.14 Audio Board 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4. Remove the keyboard assembly (Section 5.10). 5. Remove the CPU cover (Section 5.11). 6. Remove the screw that secures the audio board to the standoff mounted on the system board.
Page 111: Lithium Disk Cell Battery
5.15 Lithium Disk Cell Battery 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4. Remove the keyboard assembly (Section 5.10). 5. Remove the CPU cover (Section 5.11). 6.
Page 112: Auxiliary Battery
5.16 Auxiliary Battery NOTE: Before removing the auxiliary battery, make note of the routing of the auxiliary battery cable. 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4.
Page 113: Mini Pci Riser Board
5.17 Mini PCI Riser Board The mini PCI riser board is used to connect a modem, network interface card (NIC), or combo card to the computer. 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3.
Page 114: Installing A Modem, Lan, Or Combo Card
Installing a Modem, LAN, or Combo Card 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4. Remove the keyboard assembly (Section 5.10). 5. Remove the CPU cover (Section 5.11). 6.
Page 115 7. Connect the appropriate cable(s) from the RJ11 modem/RJ45 NIC connector assembly to the connectors on the modem/combo card (Figure 5-44). 8. Connect the modem/combo card to the mini PCI riser board 9. Install the three screws to secure the modem/combo board to the mini PCI riser board Figure 5-44.
Page 116: Usb Board
5.18 USB Board 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4. Remove the keyboard assembly (Section 5.10). 5. Remove the CPU cover (Section 5.11). 6. Position the computer so the rear panel faces forward. 7.
Page 117 10. Lift the USB assembly straight up to disconnect it from the system board (Figure 5-46). 11. Tilt the USB assembly toward the front of the computer and remove it Figure 5-46. Removing the USB Board Reverse the above procedure to install the USB board. 5-50 Remove and Replacement Procedures...
Page 118: Display Assembly
5.19 Display Assembly 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4. Remove the keyboard assembly (Section 5.10). 5. Remove the CPU cover (Section 5.11). 6. Position the computer so the rear panel faces forward. 7.
Page 119 10. Disconnect the display video cable from the system board (Figure 5-48). 11. Disconnect the display ground cable from the clip in the base assembly. Figure 5-48. Disconnecting the Display Video and Ground Cables 5-52 Remove and Replacement Procedures...
Page 120 12. Lift the display assembly straight up from the computer (Figure 5-49). Figure 5-49. Removing the Display Assembly Reverse the above procedure to install the display assembly. Remove and Replacement Procedures 5-53...
Page 121: System Board
5.20 System Board NOTE: Make sure the PC Card release buttons are in the “in” position before removing or installing the system board. 1. Prepare the computer for disassembly (Section 5.3). 2. Remove all battery packs (Section 5.5). 3. Remove all hard drives (Section 5.6). 4.
Page 122 16. Remove the two screws that secure the display ground clip assembly and the screw above the keyboard connector (Figure 5-50). Figure 5-50. Removing the System Board Screws Remove and Replacement Procedures 5-55...
Page 123 17. Remove the six screwlocks and the two bushing guides (Figure 5-51). Figure 5-51. Removing the System Board Screwlocks and Bushing Guides 5-56 Remove and Replacement Procedures...
Page 124 18. Position the computer so the front faces forward. 19. Remove the display ground clip assembly (Figure 5-52). Figure 5-52. Removing the Display Ground Clip Remove and Replacement Procedures 5-57...
Page 125 20. Remove the six screws that secure the heat sink to the system board (Figure 5-53). 21. Remove the heat sink Figure 5-53. Removing the Heat Sink Screws 5-58 Remove and Replacement Procedures...
Page 126 22. Install the two short screws removed in Step 20 into the upper/left and lower/right holes on the processor board (Figure 5-54). These screws are temporarily used to secure the processor board and processor spacers to the system board. Figure 5-54. Inserting the Short Screws in the Processor Board Remove and Replacement Procedures 5-59...
Page 127 23. Lift the MultiBay release lever off the standby on which it rests and swing it forward and to the right (Figure 5-55). Figure 5-55. Removing the MultiBay Release Lever 5-60 Remove and Replacement Procedures...
Page 128 24. Remove the five screws and the standoff that secure the system board to the base assembly (Figure 5-56). 25. Slide and hold the battery pack release lever toward the front of the computer. 26. Lift the front edge of the system board .
Page 129 NOTE: When removing the system board, make sure the expansion connector shield and processor mount bracket are not dislodged (Figure 5-57). Figure 5-57. Expansion Connector Shield and Processor Mount Bracket Locations 5-62 Remove and Replacement Procedures...
Page 130: Specifications
PECIFICATIONS This chapter provides physical and performance specifications for the Armada E700 Personal Computer. 6.1 Physical and Environmental Table 6-1 Computer U.S. Metric Dimensions Height 2.0 in 5.09 cm Depth 10.2 in 26.96 cm Width 12.6 in 32.05 cm...
Page 131: Display
6.2 Display Table 6-2 15.0-inch XGA, CTFT Display U.S. Metric Dimensions Height 9.82 in 24.05 cm Width 12.89 in 31.58 cm Diagonal 14.97 in 38.02 cm Number of Colors 256, 32K, 64K, 16M Contrast Ratio 150:1 Brightness 150 nits, (cd/m Pixel Resolution Pitch .297 ×...
Page 132: Hard Drive
6.3 Hard Drive Table 6-4 Hard Drive 10.0 GB 15.0 GB 18.0 GB User capacity per drive 10.0 GB 15.0 GB 18.0 GB Drive type Drive height 12.7 17.0 17.0 (with drive frame, in mm) 2.5-inch form factor Sector interleave Interface type ATA-4 ATA-4...
Page 133: Diskette Drive
6.4 Diskette Drive Table 6-5 Diskette Drive Diskette Size 3.5 inch High Density 1.44 MB/1.2 MB Low Density 720 KB Light None Height 0.59 in (15 mm) Bytes per Sector Sectors per Track Hight Density 18 (1.44 MB)/15 (1.2 Low Density Tracks per Side High Density 80 (1.44 MB)/80 (1.2...
Page 134: Cd-Rom Drive
6.5 CD-ROM Drive Table 6-6 CD-ROM Drive CD-ROM mode 1, mode 2 Applicable Disc CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form 1, Form 2) Photo CD (single/multisession) CD-I Ready CD-Bridge CD-WO (fixed packets only) Center Hole Diameter 15 mm Disc Diameter...
Page 135: Dvd-Rom Drive
6.6 DVD-ROM Drive Table 6-7 DVD-ROM Drive DVD-5, DVD-9, DVD-10 Applicable Disc CD-ROM mode 1, mode 2 CD-Digital Audio CD-XA mode 2 (Form 1, Form 2) CD-I mode 2 (Form 1 and Form 2) CD-I Ready CD-Bridge CD-R Photo CD (single/multisession) Center Hole Diameter .59 in/15 mm 12 cm, 8 cm...
Page 136: Drive
6.7 LS-120 Drive Table 6-8 LS-120 Drive 1.68 MB 1.44 MB 1.2 MB 1.2 MB 720 KB 1,720,320 1,474,560 1,261,568 1,228,800 737,280 Formatted capacity (bytes) 1,024 Sector size (bytes) Sectors 3,360 2,880 1,232 2,400 1,440 Magnetic tracks surface Optical servo tracks/surface Sectors/track Sector interleave...
Page 137: Battery Pack
6.8 Battery Pack Table 6-9 Lithium Ion Battery Pack U.S. Metric Dimensions Battery Bay Battery Pack Height Length Weight MultiBay Battery Pack Height Length Weight Dual-MultiBay Battery Pack Height Length Weight Energy and Environmental Requirements are the same for all battery packs. Energy Voltage 14.4 V...
Page 138: System Interrupts
6.10 System Interrupts Table 6-11 System Interrupts Hardware IRQ System Function IRQ0 System timer IRQ1 Keyboard controller IRQ2 Cascaded IRQ3 COM2 IRQ4 COM1 IRQ5 Audio (default)* IRQ6 Diskette drive IRQ7 Parallel port IRQ8 Real Time Clock (RTC) IRQ9 Infrared IRQ10 System use IRQ11 System use...
Page 139: System I/O Addresses
6.11 System I/O Addresses Table 6-12 System I/O Addresses I/O Address (Hex) System Function (Shipping Configuration) 000 - 00F DMA Controller no. 1 010 - 01F Unused 020 - 021 Interrupt Controller no. 1 022 - 024 Opti Chipset Configuration registers 025 - 03F Unused 02E - 02F...
Page 140 Table 6-12 Continued I/O Address (Hex) System Function (Shipping Configuration) Joystick (Decoded in ESS1688) 202 - 21F Unused 220 - 22F Entertainment Audio 230 - 26D Unused 26E - 26 National 87334 "Super IO" Controller in ArmadaStation EM Unused 278 - 27F Unused 280 - 2AB Hard Drive Reset, IDE Select, MultiBay Device...
Page 141: System Memory Map
6.12 System Memory Map Table 6-13 System Memory Map Size Memory Address System Function 640 K 00000000 - 0009FFFF Base Memory 128 K 000A0000 - 000BFFFF Video Memory 48 K 000C0000 - 000CBFFF Video BIOS 160 K 000C8000 - 000E7FFF Unused 64 K 000E8000 - 000FFFFF...
Page 142: Connector Pin Assignments
appendix ONNECTOR SSIGNMENTS Table A-1 RJ-11 Connector Signal NC_J3A NC_J3B RING NC_J3C NC_J3D Unused Unused Table A-2 Serial Connector Signal Signal Carrier Detect Data Set Ready Receive Data Ready to Send Transmit Data Clear to Send Data Terminal Ready Ring Indicator Ground Table A-3 Microphone Jack...
Page 143 Table A-4 Stereo Speaker/Headphone Jack Connector Signal Audio out Ground Table A-5 Stereo Line-in Jack Connector Signal Audio in Ground Table A-6 Parallel Connector Signal Signal Strobe Auto Linefeed Data Bit 0 Error Data Bit 1 Initialize Printer Data Bit 2 Select In Data Bit 3 Ground...
Page 144 Table A-7 Docking Connector Signal Signal EBOXL XA1/R OUT AGND EBOXS1 EXPCLK2 AGND +3.3V GREEN EXPCLK0 AGRD +5V (8051VCC) BLUE EXPCLK AGND EBOXS2 VSYNC HSYNC EBOXL DDC DAT EBOXL /GND DDC CLK SRDY EBOXS1 /GND INDEX RI1 EX RDATA TRK0 SLCT LD0 WDATA PE LD1...
Page 145 Table A-7 Continued Signal Signal PDATA6 LD14 AD[16] PDATA7 LD15 AD[15] ERROR LCLK AD[13] RXD1 LVREQ AD[11] TXD1 LCREQ AD[09] RTS1 LEN AD[06] CTS1 LIIC CLK AD[04] DTR1 LIIC DAT AD[02] DSR1 EX AD[00] DCD1 EX 12C DATA FRAME TRDY 12C CLK STOP HDSEL...
Page 146 Table A-7 Continued Signal Signal VBATT CBE3 AD[23] CBE2 IRDY AD[21] DEVSEL AD[19] LOCK AD[17] OERR SERR AD[14] AD[12] RSVD3 AD[10] M 12C CLK AD[08] M 12C DATA M RING AD[07] MGND AD[05] M DXTN AD[03] AD[01] M DXTP MSTRBAT Table A-8 External Keyboard/Mouse Connector Connector...
Page 147 Table A-9 External Monitor Connector Signal Signal Red Analog Green Analog Ground Blue Analog DDC Data Ground Horizontal Sync Ground Vertical Sync Ground DDC Clock Ground Connector Pin Assignments...
Page 148: Power Cord Set Requirements
EQUIREMENTS 3-Conductor Power Cord Set The wide range input feature of the Armada E700 Series of Personal Computers permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set received with the computer meets the requirements for use in the country where the equipment is purchased.
Page 149 Country-Specific Requirements 3-Conductor Power Cord Set Requirements—By Country Country Accredited Agency Applicable Note Numbers Australia EANSW Austria Belgium CEBC Canada Denmark DEMKO Finland FIMKO France Germany Italy Japan The Netherlands KEMA Norway NEMKO Sweden SEMKO Switzerland United Kingdom United States Notes 1.
Page 150: Index
Index power light preparing for disassembly, illustrated, 1-16 release latch serial number, 5-1 Aircraft Power Adapter, 1-9 illustrated, 1-17 undocking from convenience cable Battery Charger, 1-9 base, 5-4 spare part number, 3-6 beep codes, 2-6 undocking from expansion Asset Management, 1-4 boot options, 2-9 base, 5-3 asset tag number, 1-4...
Page 151 display features release latch computer, 1-3 I/O addresses, 6-10 illustrated, 1-11 feet, 5-6 Info Messenger, 2-12 specifications, 6-2 Fn key infrared switch illustrated, 1-15 port illustrated, 1-15 illustrated, 1-14 display assembly initialization illustrated, 3-2 default settings, 2-10 grounding removing, 5-51 Intelligent Manageability, 1-4 methods, 4-5 spare part number, 3-3...
Page 152 modem board maintenance packaging illustrated, 3-2 updating system, 2-12 precautions, 4-3 card Maintenance & Service Guide page down key installing, 5-47 spare part number, 3-6 illustrated, 1-16 monitor mass storage devices, 1-10 page up key connector illustrated, 3-5 illustrated, 1-16 pinout, A-6 spare part numbers, 3-5 parallel...
Page 153 stereo line-in RJ-11 universal serial bus jack jack board illustrated, 1-12 illustrated, 1-13 removing, 5-49 pinout, A-2 pinout, A-1 spare part number, 3-3 speaker RJ-45 connector jack jack illustrated, 1-14 illustrated, 1-12 illustrated, 1-13 pinout, A-2 board speakers illustrated, 3-2 illustrated, 1-15 removing, 5-49 suspend...

Compaq Armada E700 Series Maintenance And Service Manual

Using this Guide

Chapter 1 PRODUCT DESCRIPTION

Chapter 2 TROUBLESHOOTING

Chapter 3 ILLUSTRATED PARTS CATALOG

Chapter 4 REMOVAL and REPLACEMENT PRELIMINARIES

Chapter 5 REMOVAL and REPLACEMENT PROCEDURES

Chapter 6 SPECIFICATIONS

Appendix A

Connector Pin Assignments

Appendix B

Power Cord Set Requirements

Index

Quick Links

Troubleshooting

Related Manuals for Compaq Armada E700 Series

Summary of Contents for Compaq Armada E700 Series

Table of Contents