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Brother MFC-J625DW Basic User's Manual

Brother mfc-j625dw: user guide.
Also See for MFC-J625DW:
Basic user's manual - 144 pages
Advanced user's manual - 73 pages
Software user's manual - 248 pages
BASIC USER'S GUIDE
MFC-J280W
MFC-J625DW
Version 0
USA/CAN

   Summary of Contents for Brother MFC-J625DW

  • Page 1

    BASIC USER’S GUIDE MFC-J280W MFC-J625DW Version 0 USA/CAN...

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     may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

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     may support an insurance claim by you in the event of product loss covered by insurance; and,  will help us notify you of enhancements to your product and special offers.

  • Page 4

    For best quality results use only genuine Brother accessories, which are available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover, or American Express credit card, you can order accessories directly from Brother. (You can visit us online for a complete selection of the Brother accessories and supplies that are available for purchase.)

  • Page 5

    Plain Inkjet Paper (Letter size / 100 sheets) BP60PL100 (USA only) Telephone Line Cord LG3077001 (USA only) Basic User’s Guide LX8272001 (English for USA and Canada) LX8272002 (French for Canada) ® LX8270001 (MFC-J280W) CD ROM for Windows & Mac LX8380001 (MFC-J625DW)

  • Page 6

    AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING THE SOFTWARE. BROTHER'S LICENSOR(S) DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY, RELIABILITY, CURRENTNESS OR OTHERWISE. THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE IS ASSUMED BY YOU.

  • Page 7

    Under the supervision of Brother Industries, Ltd., this manual has been compiled and published, covering the latest product descriptions and specifications. The contents of this manual and the specifications of this product are subject to change without notice. Brother reserves the right to make changes without notice in the specifications and materials...

  • Page 8

    User's Guides and where do I find it? Which manual? What's in it? Where is it? Product Safety Guide Read this Guide first. Please read the Safety Printed / In the box Instructions before you set up your machine. See this Guide for trademarks and legal limitations.

  • Page 9: Table Of Contents

    Table of Contents (BASIC USER’S GUIDE) General information Using the documentation ..................1 Symbols and conventions used in the documentation ........1 Accessing the Advanced User’s Guide, Software User’s Guide, Network User’s Guide, and Network Glossary ...........2 Viewing Documentation...................2 ® Accessing Brother Support (Windows )..............4...

  • Page 10: Table Of Contents

    Voice Mail ......................38 Distinctive Ring....................39 Connecting an external TAD (telephone answering device)........41 Connections....................42 Recording an outgoing message (OGM) on an external TAD .......42 Multi-line connections (PBX) .................43 External and extension telephones..............43 Connecting an external or extension telephone ..........43 Using external and extension telephones............44 Using a non-Brother cordless external telephone .........44...

  • Page 11: Table Of Contents

    Getting started ..................... 54 Print Images......................56 View Photos....................56 PhotoCapture Center™ print settings..............56 How to scan to a memory card or USB Flash memory drive....... 57 How to print from a computer Printing a document.....................58 How to scan to a computer Scanning a document ..................59...

  • Page 12: Table Of Contents

    Troubleshooting Error and Maintenance messages...............67 Error animation ....................75 Transferring your faxes or Fax Journal report (MFC-J625DW only)....75 Document jam (MFC-J625DW) ..............76 Printer jam or paper jam ................77 Troubleshooting ....................83 If you are having difficulty with your machine ..........83 Dial Tone ......................93 Telephone line interference / VoIP ..............93...

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    Table of Contents (ADVANCED USER’S GUIDE) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. General setup PhotoCapture Center™: Printing photos from a IMPORTANT NOTE memory card or USB Flash...

  • Page 15: General Information, Using The Documentation, Symbols And Conventions Used In The Documentation

    IMPORTANT indicates a potentially hazardous situation which, if not avoided, Bold Bold typeface identifies specific may result in damage to property or loss of keys on the machine’s control product functionality. panel or on the computer Notes tell you how you should screen.

  • Page 16: Accessing The Advanced User's Guide, Software User's Guide Network User's Guide, And Network Glossary

    XXXX is your model name) from the programs group, and then choose User’s Guides. If you have not installed the software, you can find the documentation on the CD-ROM by following the instructions below: Turn on your PC. Insert the Brother CD-ROM into your CD-ROM drive.

  • Page 17

    How to find Network setup After the list of User’s Guides appears, choose the guide you want to read. instructions Your machine can be connected to a wireless How to find Scanning instructions network. There are several ways you can scan Basic setup instructions documents.

  • Page 18: Accessing Brother Support (windows ® )

    Support (Windows for FREE photo projects and printable downloads, click Brother CreativeCenter. You can find all the contacts you will need, such as Web support (Brother Solutions  To return to the Top Menu, click Back or Center), Customer Service and Brother if you are finished, click Exit.

  • Page 19: Accessing Brother Support (macintosh)

    General information Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM. Double-click the Brother Support icon.  The following screen will appear:  To download and install Presto! PageManager, click Presto! PageManager.

  • Page 20: Control Panel Overview

    Black Start  PHOTO (MFC-J625DW only) Lets you start sending faxes or making copies in black & white. Also lets you start Lets you access PHOTO mode. a scanning operation (in color or black &  white depending on the scan setting in the ControlCenter software).

  • Page 21

    TAD, it is always available. the screen. If you turn the machine off, it will still Also, you can adjust the angle of the screen by periodically clean the print head to maintain lifting it. print quality. To prolong print head life, provide...

  • Page 22: Touchscreen Plus Touchpanel Controls

    Favorite button to display instructions about how to set up a Favorite. Press to go back to the previous menu level. The Back button does not light up when it is unavailable. 7 History Lets you view a list of outgoing calls and the Caller ID history.

  • Page 23: Status Led (mfc-j625dw Only), Basic Operations

    When you turn the machine on, the status LED lights up. When the memory card or USB Flash memory drive is being read or written to, the status LED blinks. When the machine is in Sleep Mode, the status LED will be off.

  • Page 24: Favorite Settings, Registering Favorite Settings

    Chapter 1 Favorite Settings Registering Favorite Settings You can register the fax, copy and scan Press Menu. settings you use most often by setting them as your Favorite Settings. Later you can Press s or t to display recall and apply those settings quickly and Favorite Settings.

  • Page 25: Changing Favorite Settings, Deleting Favorite Settings, Recalling Favorite Settings

    Press s or t to display Favorite Settings. Press Favorite Settings. Favorite Settings. Press Favorite Settings. Press the Favorite (1, 2, or 3) you want Press the Favorite (1, 2, or 3) you want to delete. to change. Press Delete to delete the Favorite Press Change, and then Yes to confirm.

  • Page 26: Loading Paper, Loading Paper And Other Print Media

    Lift the output paper tray cover (1). other print media Note (MFC-J625DW only) To print on Photo (4"  6") or Photo L (3.5"  5") paper, you must use the photo bypass tray. (See Loading photo paper (MFC-J625DW only) uu page 17.) Load only one size of paper and one type of paper in the paper tray at any one time.

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    (1) as you slide out the front of the paper tray. IMPORTANT Be careful not to push the paper in too far; it may lift at the back of the tray and cause Fan the stack of paper well to avoid paper feed problems. paper jams and misfeeds.

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    Gently adjust the paper side guides (1) While holding the paper tray in place, to fit the paper using both hands. pull out the paper support (1) until it Make sure the paper side guides touch clicks, and then unfold the paper the sides of the paper.

  • Page 29: Loading Envelopes And Postcards

    About envelopes IMPORTANT  Use envelopes that weigh from 20 to 25 lb (80 to 95 g/m If envelopes or postcards are “double- feeding,” put one envelope or postcard in ...

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    Chapter 2 Put envelopes or postcards in the paper If you have problems printing on tray with the address side down and the envelopes with the flap on the short edge, leading edge in first as shown in the try the following: illustration.

  • Page 31: Loading Photo Paper (mfc-j625dw Only)

    Use the photo bypass tray, which is located on the top of the output paper tray cover, to print on Photo (4"  6") and Photo L (3.5"  5") size paper. When you use the photo bypass tray, you do not have to take out the paper that is in the tray beneath it.

  • Page 32

    When you have finished printing photos Note return the photo bypass tray to the • Always make sure that the paper is not Normal printing position. If you do not, curled or wrinkled. you will get a No Paper Fed error when you use Letter or Legal size paper.

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    Loading paper IMPORTANT If you do not return the photo bypass tray to the Normal printing position after printing photos, you will get a No Paper Fed error when you use cut sheet paper. Photo Bypass Tray in the Normal...

  • Page 34: Printable Area

    The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut sheet paper and envelopes. The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on. ®...

  • Page 35: Paper Settings, Paper Type, Paper Size

    You can use six sizes of paper for copies: Paper Type Letter, Legal, A4, A5, Executive and 4"  6" (10  15 cm) and three sizes for To get the best print quality, set the machine printing faxes: Letter, Legal and A4. When for the type of paper you are using.

  • Page 36: Acceptable Paper And Other Print Media, Recommended Print Media

    Matte Inkjet (Letter) BP60ML (USA only) be sure to choose the proper print media in the “Basic” tab of the printer driver or in Plain Inkjet the Paper Type setting of the machine’s  Letter BP60PL100 (USA menu.

  • Page 37: Handling And Using Print Media

    Loading paper Handling and using print Paper capacity of the output paper tray cover media Up to 50 sheets of Letter, Legal or A4 20 lb  Store paper in its original packaging and (80 g/m ) paper. keep it sealed. Keep the paper flat and ...

  • Page 38: Choosing The Right Print Media

    8.3  11.7 in. (210  297 mm) 8 1/2  14 in. (215.9  355.6 mm) Yes Legal – 7 1/4  10 1/2 in. (184  267 mm) – Executive – 7.2  10.1 in. (182  257 mm) JIS B5 –...

  • Page 39

    Up to 100 sheets of plain paper 20 lb (80 g/m (MFC-J625DW only) For Photo 4"  6" paper and Photo L 3.5"  5" paper, use the photo bypass tray (in USA) or the photo paper tray (in Canada). (See Loading photo paper (MFC-J625DW only) uu page 17.) BP71 69 lb (260 g/m ) paper is especially designed for Brother inkjet machines.

  • Page 40: Loading Documents, How To Load Documents, Using The Adf (mfc-j625dw Only)

    Use 24 lb (90 g/m paper and always fan the pages before placing them in the ADF. The ADF can hold up to 20 pages, if you stagger the pages and meet the following conditions: Temperature: 68 - 78.8 F (20 - 26 C)

  • Page 41: Using The Scanner Glass

    ADF to close it completely. Using the scanner glass You can use the scanner glass to fax, copy or scan pages of a book or one page at a time. Document Sizes Supported Length: Up to 11.7 in. (297 mm) Width: Up to 8.5 in.

  • Page 42: Unscannable Area

    Right (4) Letter 0.12 in. 0.16 in. (3 mm) (4 mm) Legal 0.12 in. (3 mm) Copy All paper 0.12 in. sizes (3 mm) Scan The unscannable area is 0.04 in (1 mm) when you use the ADF. (MFC-J625DW only)

  • Page 43: Sending A Fax

    Note • To send color faxes with multiple pages use the ADF. (MFC-J625DW only) • If you send a black & white fax from the ADF while the memory is full, it will be sent in real time. (MFC-J625DW only) ...

  • Page 44

    You can change the following fax Enter the fax number. sending settings. Press FAX and then Using the dial pad press Options. Press s or t to scroll Using Speed Dial through the fax settings. When the setting you want is displayed, press it ...

  • Page 45: Stop Faxing, Setting Scanner Glass Size For Faxing, Color Fax Transmission

    When documents are A4 size, you need to whether or not the transmission was set the Scan Size to A4. If you do not, the successful. bottom portion of the faxes will be missing.

  • Page 46

    Transmission Verification Report if Real Time Transmission is set to Off. (uuAdvanced User’s Guide: Real Time Transmission) • If your transmission is successful, "OK" will appear next to "RESULT" on the Transmission Verification Report. If transmission is not successful, "NG" will...

  • Page 47: Receiving A Fax, Receive Modes, Choose The Correct Receive Mode

    Will you be using Voice Mail on the same telephone line as your Brother machine? If you have Voice Mail on the same telephone line as your Brother machine, there is a strong possibility that Voice Mail and the Brother machine will conflict with each other when receiving incoming calls.

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    Press Initial Setup. Press s or t to display Receive Mode. Press Receive Mode. Press s or t to display Fax Only, Fax/Tel, External TAD or Manual, and then press the option you want. Press Stop/Exit. The screen will display the current receive mode.

  • Page 49: Using Receive Modes, Fax Only, Fax/tel, Manual, External Tad

    Faxes will be automatically received.  Voice calls will start the F/T Ring to tell you to pick up the line. The F/T Ring is a fast pseudo/double-ring made by your machine. (Also see F/T Ring Time (Fax/Tel mode only) uu page 36 and Ring Delay uu page 36.)

  • Page 50: Receive Mode Settings, Ring Delay

    When somebody calls your machine, you and your caller will hear the normal telephone The Ring Delay sets the number of times the ring. The number of rings is set by the ring machine rings before it answers in Fax Only delay setting.

  • Page 51: Easy Receive

    Your machine will do the rest. If Easy Receive is Off: If you are at the machine and answered a call first by lifting the external handset, press Black Start or Color Start, and then press Receive to receive.

  • Page 52: Telephone Services, Voice Mail

    4 rings and your Voice Mail is set answer every incoming call if you want to be able to receive a fax. If the incoming call is a to answer after 2 rings, then your Voice Mail will answer first. This will prevent your Brother...

  • Page 53: Telephone Services And External Devices, Distinctive Ring

    Telephone services and external devices Distinctive Ring Do you have Voice Mail? If you have Voice Mail on the telephone line Distinctive Ring is a function of your Brother that you will install your new machine on, machine that allows a person with one line to...

  • Page 54

    Press Distinctive. and is the most commonly used. Press Set. If the ring pattern you received is not on this chart, please call your telephone Press the stored ring pattern you want to company and ask for one that is use.

  • Page 55: Connecting An External Tad (telephone Answering Device)

    (2) from the (CNG) tones. If it hears them, the machine EXT. jack on the machine. takes over the call and receives the fax. If it does not hear CNG tones, the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message.

  • Page 56: Connections

    The external TAD must be plugged into the external TAD jack labeled EXT. Your machine cannot work properly if you plug the TAD into a wall jack Timing is important in recording this (unless you are using Distinctive Ring). message. The way you record this message...

  • Page 57: Multi-line Connections (pbx), Connecting An External Or Extension Telephone

    PBX to connect your machine. If you have a multi-line system we suggest Connecting an external or you ask the installer to connect the unit to the extension telephone last line on the system. This prevents the machine being activated each time the You can connect a separate telephone to system receives telephone calls.

  • Page 58: F/t Ring Time (fax/tel Mode Only), External And Extension Telephones, Using External And Extension Telephones

    If you pick up the call on an extension telephone you can turn the F/T Ring off by Press l 5 1 and wait for the chirp or until the pressing # 5 1 (make sure you press this screen shows Receiving, and then hang between the rings).

  • Page 59

    Fax Receive Code and own codes. Telephone Answer Code to another three- digit code (such as # # # and 9 9 9). Press Menu. • Remote Codes might not work with some Press s or t to display Fax.

  • Page 60: Dialing And Storing Numbers, Manual Dialing, Speed Dialing, Fax Redial

    Dialing and storing numbers How to dial Fax Redial If you are sending a fax manually and the line Manual dialing is busy, press Hook, Redial/Pause, and then press Black Start or Color Start to try again. Press all of the digits of the fax or telephone Redial/Pause only works if you dialed from number.

  • Page 61: Storing Numbers, Storing A Pause, Storing Speed Dial Numbers

    (up to 20 one number.) When you dial you will only digits). have to press a few buttons on the screen (for Press OK. example: press SpeedDial, the number you ...

  • Page 62: Changing Speed Dial Names Or Numbers

    Changing Speed Dial names Press OK. or numbers Go to step h. (MFC-J625DW) You can change or delete a Speed Dial name or number that has already been stored. If you want to change the first fax or telephone number, press Press SpeedDial.

  • Page 63

    Dialing and storing numbers The screen will display your settings. Do one of the following:  Press OK to finish. To change another Speed Dial number, repeat steps c to g.  To change more details, go to g. Press Stop/Exit.

  • Page 64: Making Copies, Stop Copying

    To stop copying, press Stop/Exit. 1 No. of Copies You can enter the number of copies by pressing - or + on the screen (as shown above) or by using the dial pad. Note The default setting is FAX mode. You can...

  • Page 65: Copy Settings, Paper Options

    If you are copying on special paper, set the When the setting you want is displayed, press machine for the type of paper you are using to it and choose your option. get the best print quality.

  • Page 66

    Chapter 8 Paper Size If you are copying on paper other than Letter size, you will need to change the Paper Size setting. You can copy only on Letter, Legal, A4, A5, Executive or Photo 4"  6" (10  15 cm) paper.

  • Page 67: Photocapture Center™ Operations (photo Mode), Using A Memory Card Or Usb Flash Memory Drive

    (MFC-J625DW only) PhotoCapture Center™ operations (PHOTO mode) Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive. (See Print Images uu page 56.) You can scan documents and save them directly to a memory card or USB Flash memory drive.

  • Page 68: Getting Started

    Chapter 9 Getting started Firmly put a memory card or USB Flash memory drive into the proper slot. 1 USB Flash memory drive IMPORTANT The USB direct interface supports only a USB Flash memory drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage standard.

  • Page 69: Photocapture Center™: Printing Photos From A Memory Card Or Usb Flash Memory Drive (mfc-j625dw Only)

    DO NOT insert a Memory Stick Duo™ into the lower SD slot. Doing this may cause damage to the machine. Status LED When the memory card or USB Flash memory drive is being read or written to, the status LED blinks. IMPORTANT...

  • Page 70: Print Images, View Photos, Photocapture Center™ Print Settings

    Print Images PhotoCapture Center™ print settings View Photos You can change the print settings for the next You can preview your photos on the screen printing. before you print them. If your photos are large These settings are temporary, and the...

  • Page 71: How To Scan To A Memory Card Or Usb Flash Memory Drive

    PhotoCapture Center™: Printing photos from a memory card or USB Flash memory drive (MFC-J625DW only) How to scan to a Press s or t to display Scan to Media. memory card or USB Press Scan to Media. Flash memory drive Press Options.

  • Page 72: How To Print From A Computer, Printing A Document

    How to print from a computer Printing a document The machine can receive data from your computer and print it. To print from a computer, install the printer driver. uuSoftware User’s Guide: Printing ® (Windows uuSoftware User’s Guide: Printing and...

  • Page 73: How To Scan To A Computer, Scanning A Document, Scanning Using The Scan Key

    Scanning a document Scanning using the SCAN key There are several ways to scan documents. You can use the SCAN key on the machine or For more information the scanner drivers on your computer. uuSoftware User’s Guide: Using the Scan To use the machine as a scanner, install a scanner driver.

  • Page 74: Scanning Using A Scanner Driver, Scanning Using The Controlcenter

    User’s Guide: Scanning a document using the TWAIN driver (Macintosh) uuSoftware User’s Guide: Scanning a document using the ICA driver (Mac OS X 10.6.x) Start a scanning application and click the Scan button. Adjust the settings such as Resolution, Brightness and Scan Type in the Scanner Setup dialog box.

  • Page 75: A Routine Maintenance, Replacing The Ink Cartridges

    To protect your investment and an ink cartridge, there will be a small amount obtain premium performance from the of ink left in the ink cartridge. It is necessary Brother machine, we strongly recommend to keep some ink in the ink cartridge to the use of Genuine Brother Supplies.

  • Page 76

    Press the lock release lever as shown to Turn the green release lever on the release the cartridge for the color orange protective packing (1) clockwise indicated on the screen. Remove the until it clicks to release the vacuum seal.

  • Page 77

    IMPORTANT marked “PUSH” until it clicks, and then close the ink cartridge cover. • DO NOT take out ink cartridges if you do not need to replace them. If you do so, it may reduce the ink quantity and the machine will not know the quantity of ink left in the cartridge.

  • Page 78: Cleaning And Checking The Machine, Cleaning The Scanner

    Cleaning the scanner to see if you can feel anything on it. If you feel dirt or debris, clean the glass again concentrating on that area. You may need...

  • Page 79: Cleaning The Print Head, Checking The Print Quality

    Print Quality Check Sheet and looking at the nozzle check pattern. Clean the print head if you get a horizontal line in the text or graphics, or blank text on Press (Ink). your printed pages. You can clean Black only, three colors at a time Press s or t to display Test Print.

  • Page 80: Checking The Print Alignment

    Checking the print alignment After the cleaning procedure is finished, press Start. The machine starts printing the Print You may need to adjust the print alignment Quality Check Sheet again and then after transporting the machine if your printed return to step f.

  • Page 81: B Troubleshooting, Error And Maintenance Messages

    Troubleshooting Error and Maintenance messages As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the problem and shows an error message. The most common error and maintenance messages are shown below.

  • Page 82

    Error Message Cause Action One or more of the color ink cartridges Replace the ink cartridges. (See B&W Print Only have reached the end of their life. Replacing the ink cartridges Replace Ink uu page 61.) You can use the machine in black &...

  • Page 83

    If a sending machine has a color fax, the machine's “handshake” will ask that the fax be sent as black & white. If the sending machine has the ability to convert it, the color fax will be stored in the memory as a black &...

  • Page 84

    A Hub or USB Flash memory drive Hubs, including USB Flash memory Hub is Unusable. with Hub has been connected to the drives that have a hub built-in, are not (MFC-J625DW) USB direct interface. supported. Unplug the device from the USB direct interface.

  • Page 85

    Cannot Print. (See machine’s “handshake” will ask that Ordering accessories and supplies the fax be sent as black & white. If the uu page ii and Replacing the ink sending machine has the ability to cartridges uu page 61.) convert it, the color fax will be printed at your machine as a black &...

  • Page 86

    Error Message Cause Action The Photo Bypass Tray is in the Photo Verify that the Photo Bypass Tray is in No Paper Fed printing position. (MFC-J625DW) the Normal printing position. (See step d and the Important note in Loading photo paper (MFC-J625DW only) uu page 17.)

  • Page 87

    Debris may be stuck between the Insert a piece of stiff paper between lower part of the touchscreen and its the lower part of the touchscreen and frame. its frame and slide it back and forth to push out the debris.

  • Page 88

    If the error —OR— Unable to PrintXX message continues, see Transferring A foreign object such as a paper clip or your faxes or Fax Journal report Unable to ScanXX ripped paper is in the machine. (MFC-J625DW only) uu page 75...

  • Page 89: Error Animation, Transferring Your Faxes Or Fax Journal Report (mfc-j625dw Only)

    You memory. can read the steps at your own pace by Press Stop/Exit. pressing t to see the next step and s to go back a step.  Enter the fax number to which faxes will be forwarded.

  • Page 90: Document Jam (mfc-j625dw)

    Document jam (MFC-J625DW) Transferring the Fax Journal report to another fax machine Documents can jam in the ADF unit if they are If you have not set up your Station ID, you not inserted or fed properly, or if they are too cannot enter fax transfer mode.

  • Page 91: Printer Jam Or Paper Jam

    Document is jammed inside the ADF unit Take out the jammed paper depending on Take out any paper from the ADF that is where it is jammed in the machine. not jammed. Paper is jammed at the front of the Lift the document cover.

  • Page 92

    Pull the two green levers inside the Push the two green levers back to the machine to remove the jammed paper. original positions. Pull out the jammed paper (1). Push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks, and then unfold the paper support flap.

  • Page 93

    (MFC-J625DW only) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See Transferring your faxes or Fax Journal Close the Jam Clear Cover.

  • Page 94

    (MFC-J625DW only) Before you unplug the machine from the power source, you can transfer your faxes that are stored in the memory to your PC or another fax machine so you will not lose any important messages. (See Transferring your faxes or Fax Journal report (MFC-J625DW only) uu page 75.)

  • Page 95

    Open the Jam Clear Cover (1) at the Using both hands, grasp the plastic tabs back of the machine. on both sides of the machine and lift the scanner cover (1) to the open position. Pull the jammed paper out of the machine.

  • Page 96

    • If the print head is in the right corner as shown in the illustration, you cannot move it. Re-connect the power cord. Hold down Stop/Exit until the print head moves to the center.

  • Page 97: Troubleshooting, If You Are Having Difficulty With Your Machine

    For technical help, you must call the country where you bought the machine. Calls must be made from within that country. If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips.

  • Page 98

    Make sure you are using Genuine Brother Innobella™ Ink. If you are using photo paper, make sure that you have set the correct paper type. If you are printing a photo from your PC, set the Media Type of the printer driver. Stains appear on the reverse side Make sure the printer platen is not dirty with ink.

  • Page 99

    Other Print Options, and uncheck Bi-Directional Printing. Make sure you are using Genuine Brother Innobella™ Ink. Cannot perform “Page Layout” Check that the paper size setting in the application and in the printer driver are the printing. same. Print speed is too slow.

  • Page 100

    Vertical black lines when receiving. The sender's scanner may be dirty. Ask the sender to make a copy to see if the problem is with the sending machine. Try receiving from another fax machine.

  • Page 101

    Difficulty Suggestions Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook key. If you hear static or interference on your fax line, please contact your local telephone company. Check all line cord connections. Make sure the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine.

  • Page 102

    Make sure your Brother machine’s Easy Receive feature is turned On. Easy Receive is a feature that allows you to receive a fax even if you have answered the call on an external or extension telephone. (See Easy Receive uu page 37.) If you often get transmission errors due to possible interference on the telephone line, try changing the Compatibility setting to Basic(for VoIP).

  • Page 103

    Suggestions The machine “hears” a voice as a If Easy Receive is set to On, your machine is more sensitive to sounds. It may CNG Tone. mistakenly interpret certain voices or music on the line as a fax machine calling and respond with fax receiving tones.

  • Page 104

    Make sure you are loading the document properly. (See Loading documents uu page 26.) Fit to Page does not work properly. Make sure the document is not skewed on the scanner glass. Reposition the document and try again. Scanning Difficulties...

  • Page 105

    Flash memory drive, it means the card is being accessed. Wait a while and then try again. If all of the above do not work, turn off your PC and machine, and then turn them on again. Cannot access Removable Disk Make sure that you have correctly inserted the memory card or USB Flash from Desktop icon.

  • Page 106

    WLAN Report. (uuNetwork User’s Guide) Reset the network settings. Press Menu, and then press s or t to display Network. Press Network. Press s or t to display Network Reset, and then press Network Reset. (uuNetwork User’s Guide) Data entry difficulties...

  • Page 107: Dial Tone

    Basic(for VoIP).  Normal sets the modem speed at 14,400 bps. Press Stop/Exit. Note VoIP (Voice over IP) is a type of phone system that uses an internet connection, rather than a traditional phone line.

  • Page 108: Machine Information, Checking The Serial Number, Reset Functions, How To Reset The Machine

    Press s or t to display Reset. 1 Network Press Reset. You can reset the print server back to its default factory settings, such as the Press s or t to display the types of password and IP address information.

  • Page 109: C Menu And Features, On-screen Programming

    Since your programming is done on the screen, we have created step-by-step on- screen instructions to help you program your machine. All you need to do is follow the instructions as they guide you through the menu selections and programming options.

  • Page 110: Menu Table

    Menu table The menu table will help you understand the menu selections and options that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. Menu Level1 Level2 Level3 Options Descriptions Page Lets you quickly and...

  • Page 111

    Legal 4"x6" Adjusts the ring volume. Volume Ring Med* High Adjusts the beeper Beeper volume. Low* High Adjusts the speaker Speaker volume. Med* High See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 112

    F/T Ring Time 20Secs* pseudo/double-ring time 30Secs in Fax/Tel mode. 40Secs 70Secs Receives fax messages Easy Receive automatically when you answer a call and hear fax tones. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 113

    You can set up Group Setup Groups numbers for Broadcasting. — You can change Speed Change Dial numbers. — You can delete Speed Delete Dial numbers. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 114

    30 Caller IDs stored in (USA only) the memory. Set up your 3-digit area code only if you do not dial it within your own area code. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 115

    Setup Wizard configure your print server for a wireless network. — — You can easily configure WPS/AOSS your wireless network settings using the one- button push method. See Network User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 116

    — Lets you use the wireless WLAN Enable network connection. Off* — — Restore all network Network Reset settings to factory default. See Network User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 117

    Dial Tone Detection tone detect pause. No Detection* — Adjusts the modem speed Compatibility Normal* to help resolve Basic(for VoIP) transmission problems. See Advanced User’s Guide. See Quick Setup Guide. The factory settings are shown in Bold with an asterisk.

  • Page 118

    (USA only) Spanish country. — Allows you to change the Local Language English* screen language for your (Canada only) French country. See Advanced User’s Guide. See Quick Setup Guide. The factory settings are shown in Bold with an asterisk.

  • Page 119

    SpeedDial one fax number. — Sets the time of day in Delayed Fax 24-hour format that the (MFC-J625DW Off* delayed faxes will be sent. only) See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 120

    (and Start). You can set up Group Setup Groups numbers for Broadcasting. You can change Speed Change Dial numbers. You can delete Speed Delete Dial numbers. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 121

    You can save your fax Options Fax Resolution settings. (Continued) Contrast Real Time TX Glass ScanSize — — You can restore all Factory Reset settings back to the factory settings. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 122

    Set New Default Quality settings as the default File Type settings. — You can restore all Factory Reset settings back to the factory settings. See Software User’s Guide. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 123

    Scan for OCR Services Scanner, which is — — Scan for Fax displayed in your — — Scan for Print computer’s Network Explorer.) See Software User’s Guide. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 124

    Legal the tray. 4"x6" — — Enlarge/Reduce 100%* You can choose the Enlarge 198% 4"x6"iA4 enlargement ratio for the 186% 4"x6"iLTR next copy. 104% EXEiLTR See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 125

    You can make N in 1, 2 in Page Layout Off(1in1)* 1 ID, or Poster copies. 2in1(P) 2in1(L) 2in1(ID) 4in1(P) 4in1(L) Poster (2x1) Poster (2x2) Poster (3x3) See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 126

    You can save your copy Quality settings. Enlarge/Reduce Density Page Layout Duplex Copy (MFC-J625DW only) — — You can restore all the Factory Reset settings to factory settings. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 127

    You can print an Print Photos Start individual image. For details, see You can adjust your Options the Options in photos with the options. the following table. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 128

    3"x 4" Letter 3.5"x 5" 4"x 6" 5"x 7" 6"x 8" Max. Size* — — Adjusts the brightness. Brightness Dark Light — — Adjusts the contrast. Contrast See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 129

    You can save your print Set New Default Print Quality settings as the default Paper Type settings. Paper Size Brightness Contrast True2Life Cropping Borderless Print Date See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk.

  • Page 130

    — — — You can restore all the Factory Reset settings to factory settings. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Options (for Index Sheet) (MFC-J625DW only) Level1 Level2 Level3 Options Descriptions Page —...

  • Page 131

    More Add Speed Dial and then send a fax to it, Delete add it to Speed Dial, or delete it. See Advanced User’s Guide. The factory settings are shown in Bold with an asterisk. Level1 Level2 Level3 Options Descriptions Page —...

  • Page 132: Entering Text, Inserting Spaces, Making Corrections, Repeating Letters

    Enter the correct characters. Repeating letters If you need to enter a character that is on the same button as the letter before it, press c to move the cursor to the right before you press the same button again.

  • Page 133: D Specifications, General

    Off: Approx. 0.2 W Measured diagonally. Measured when the machine is connected to the USB interface. When using ADF, single-side printing, resolution: standard / document: ISO/IEC 24712 printed pattern. (MFC-J625DW) When resolution: standard / document: ISO/IEC 24712 printed pattern. (MFC-J280W)

  • Page 134

    Scanner Glass Length: Max. 11.7 in. (297 mm) Noise depends on printing conditions. Using standard 17 lb to 24 lb paper. Using either BP60MPLTR or XEROX4200 20 lb paper, temperature 68 - 78.8 F (20 - 26 C), humidity 40 - 50% without condensation.

  • Page 135: Print Media

    ) plain paper (face up print delivery to the output paper tray) For glossy paper or transparencies, remove printed pages from the output paper tray immediately after they exit the machine to avoid smudging. Use only transparencies recommended for inkjet printing.

  • Page 136

    Out of Paper Reception Up to 400 pages (MFC-J625DW) Up to 170 pages (MFC-J280W) “Pages” refers to the “ITU-T Test Chart #1” (a typical business letter, Standard resolution, MMR code). Specifications and printed materials are subject to change without prior notice.

  • Page 137: Copy

    Max. 8.26 in. (210 mm) Multiple Copies Stacks/Sorts up to 99 pages (MFC-J625DW) Stacks up to 99 pages (MFC-J280W) Enlarge/Reduce 25% to 400% (in increments of 1%) Prints up to 1200  1200 dpi Resolution Duplex (2-sided) (MFC-J625DW only) ...

  • Page 138: Photocapture Center™ (mfc-j625dw Only)

    (The folder inside memory cards or USB Flash memory drive is also counted.) Folder File must be stored in the 4th folder level of the memory card or USB Flash memory drive. Borderless Letter, A4, Photo 4"  6", Photo 2L 5"  7"...

  • Page 139: Pictbridge (mfc-j625dw Only)

    Specifications PictBridge (MFC-J625DW only) Compatibility Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information. Interface USB direct interface...

  • Page 140: Scanner

    XP in this User’s Guide includes Windows XP Home Edition, Windows XP Professional, and Windows XP Professional x64 Edition. For the latest driver updates for the Mac OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200  1200 dpi scanning when using the WIA Driver for Windows...

  • Page 141: Printer

    Up to 1200  6000 dpi Resolution Printing Width 8.26 in. [8.5 in. (borderless) Letter, A4, A6, Photo 4"  6", Index Card 5"  8", Borderless Photo L 3.5"  5" (MFC-J625DW only), Photo 2L 5"  7" Duplex (2-sided) ...

  • Page 142: Interfaces

    Use a USB 2.0 interface cable that is no longer than 6 feet (2 m). Wireless LAN IEEE 802.11b/g/n (Infrastructure/Ad-hoc Mode) Your machine has a USB 2.0 Hi-Speed interface. The machine can also be connected to a computer that has a USB 1.1 interface. Third party USB ports are not supported.

  • Page 143: Computer Requirements

    Disk Conditions: For the latest driver updates, visit us at For WIA, 1200  1200 resolution. Brother Scanner Utility enables to enhance up to 19200  19200 dpi. (in USA) www.brother.com/ Third party USB ports are not supported. (in Canada) www.brother.ca/...

  • Page 144: Consumable Items

    Service Life of Ink Starter ink cartridges are in the box. The first time you install the ink Cartridge cartridges the machine will use extra ink to fill the ink delivery tubes.

  • Page 145: Network (lan)

    Security WPA2-PSK (AES) Setup Support Utility AOSS™ See the Computer Requirements chart on page 129. If you require more advanced printer management, use the latest Brother BRAdmin Professional utility version that is available as a download from http://solutions.brother.com/. MFC-J625DW only...

  • Page 146

    ......ii Easy Receive .......... 37 Brother numbers ........i Envelopes ........15 CreativeCenter ........4 Error messages on screen ...... 67 Customer Service ........i B&W Print Only ........68 FAQs (frequently asked questions) ..i Cannot Detect ........69 Notice-Disclaimer ........

  • Page 147: Telephone Line Interference / Voip

    ....44 replacing ink cartridges ......61 from external telephone .....44 Manual Ring Delay, setting ......36 dialing ........... 46 telephone line interference / VoIP ..93 sending ..........29 receive ..........33 Mode, entering change scanner glass size ....31 COPY ............. 6 color fax ..........31...

  • Page 148

    ........... 47 size ............21 using ..........46 size of document ........26 type ..........21 PaperPort™12SE with OCR See Software User's Guide. See also Help Receive Mode in the PaperPort™12SE application. External TAD ........33 Personalized Ring ........39 Fax Only ..........33 Fax/Tel ..........

  • Page 149

    ........41 Windows receive mode ........33 See Software User's Guide. recording OGM ........42 Wireless Network Teen Ring ..........38 See Quick Setup Guide and Network Telephone line User's Guide. connections ...........42 World Wide Web .........i difficulties ..........86 interference / VoIP ........93 multi-line (PBX) ........43...

  • Page 150

    Dollard-des-Ormeaux, QC, Canada H9B 3H6 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries.

This manual also for:

Mfc-j280w

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