Scanning Services; Troubleshooting - Xerox WorkCentre 7232 System Administrator Manual

Clicking the [Apply] button
does not reflect the new
settings.
Clicking the [Apply] button
will display messages like
"the server has returned
ineffective or unrecognizable
response" or "no data".
Cannot delete the job.

Scanning Services

This section explains the troubleshooting procedures while using scan functions.

Troubleshooting

This section explains what to do when a problem occurs while using scan functions.
The possible causes, confirmation methods, and actions are as follows.
When SMB transmission to Windows Server 2003 fails
The machine and Windows
clock settings do not match
as specified by the SMB
signature.
Other
On Windows Server 2003,
Windows XP or Windows
Vista, cannot perform SMB
transfers for users without a
password.
Cannot perform SMB
transfers using a DFS access
path (\\domainname\
sharename)
Xerox WorkCentre 7232/7242 System Administration Guide
Problem
Check if the entered value is
correct.
Check if the user ID and
passcode are correct.
Cause
SMB transmission fails even
with a correct user name and
password.
Problem
Change the network access settings as follows.
1. Boot Windows and select [Control Panels] >
2. Select [Security Settings] > [Local Policies] > [Security
3. Set [Accounts: Limit local account use of blank passwords
DFS access path specification is not supported. Specify a
UNC format path (\\hostname\sharename).
Confirmation Method
–
Confirmation Method
[Administrative Tools] > [Local Security Policy].
Options].
to console logon only] to [Disabled].

Scanning Services

Action
Enter the correct value. If the
entry is not valid, it will be
automatically changed within
the limit.
Enter the correct user ID and
passcode.
Reboot the machine.
Wait for a while and then click
the [Refresh Status] button.
Action
Set the machine and
Windows clock settings so
that they match.
Action
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