Troubleshooting - Whirlpool EV165NXTN Use And Care Manual

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Your convertible refrigerator/freezer will not operate
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Has a household fuse blown or circuit breaker tripped?
Replace the fuse or reset the circuit.
Is the Convertible Refrigerator/Freezer Control turned to
the OFF position? See "Using the Controls."
Is the convertible refrigerator/freezer defrosting?
Recheck to see whether the convertible refrigerator/freezer is
operating in 30 minutes. Your convertible refrigerator/freezer
will regularly run an automatic defrost cycle.
The lights do not work
WARNING
Electrical Shock Hazard
Plug into a grounded 3 prong outlet.
Do not remove ground prong.
Do not use an adapter.
Do not use an extension cord.
Failure to follow these instructions can result in death,
fire, or electrical shock.
Is the power supply cord unplugged? Plug into a grounded
3 prong outlet.
Is a light bulb loose in the socket or burned out? See
"Changing the Light Bulb."
12

TROUBLESHOOTING

There is water in the defrost drain pan
Is the convertible refrigerator/freezer defrosting? The
water will evaporate. It is normal for water to drip into the
defrost pan.
Is it more humid than normal? Expect that the water in the
defrost pan will take longer to evaporate. This is normal when
it is hot or humid.
The motor seems to run too much
Is the room temperature hotter than normal? Expect the
motor to run longer under warm conditions. At normal room
temperatures, expect your motor to run about 40% to 80% of
the time. Under warmer conditions, expect it to run even
more of the time.
Has a large amount of food just been added to the
convertible refrigerator/freezer? Adding a large amount of
food warms the convertible refrigerator/freezer. It is normal
for the motor to run longer in order to cool the convertible
refrigerator/freezer back down. See "Convertible Refrigerator/
Freezer Features."
Are the doors opened often? Expect the motor to run longer
when this occurs. In order to conserve energy, try to get
everything you need out of the convertible refrigerator/freezer
at once, keep food organized so it is easy to find, and close
the door as soon as the food is removed.
Is the control set correctly for the surrounding
conditions? See to "Using the Controls."
Are the doors closed completely? Push the doors firmly
shut. If they will not shut all the way, see "The doors will not
close completely" later in this section.
Are the condenser coils dirty? This prevents air transfer and
makes the motor work harder. Clean the condenser coils. See
"Convertible Refrigerator/Freezer Care."
NOTE: Due to its high-efficiency motor, your new convertible
refrigerator/freezer will run longer than your old one.
The convertible refrigerator/freezer seems to make too
much noise
The sounds may be normal for your convertible
refrigerator/freezer. See "Normal Sounds."
Temperature is too warm
Are the air vents blocked? Remove any objects from in front
of the air vents. See "Ensuring Proper Air Circulation" for the
location of air vents.
Are the door(s) opened often? Be aware that the convertible
refrigerator/freezer will warm when this occurs. In order to
keep the convertible refrigerator/freezer cool, try to get
everything you need out of the convertible refrigerator/freezer
at once, keep food organized so it is easy to find, and close
the door as soon as the food is removed.