Limited Warranty - PROTRON PLTV-26M User Manual

OMPLTV26M_27M_32M.book Page 26 Monday, October 10, 2005 11:44 AM

Limited Warranty

Protron warrants this product to be free from manufacturing defects in material and
workmanship under normal use for the period listed at the bottom of this section.
How to obtain service:
• Call the Protron Customer Support line at 1-888-257-8899. If the issue cannot be resolved
over the phone, a service tag number will be issued, and the nearest authorized Protron
Service Center will be identified for you.
• For televisions with screen sizes of 26" or less, you will be requested to bring your unit into
the authorized service center and pick up when repairs are complete.
• For televisions with screen sizes 27" and above, you may request in-home service from an
authorized Protron Service Center, provided that your television is located within the
geographic territory covered by an authorized Protron Service Center. If in-home service is
not available in your area, you must take your television to the Service Center location at
your own expense, or pay for the additional cost that the Service Center may charge to
transport your television to and from your home.
• Proof of purchase in the form of a bill of sale or receipted invoice with product name,
model, and/or serial #, which provides evidence that the product is within the warranty
period, must be presented to obtain warranty service.
This warranty does not cover:
• Physical or cosmetic damages.
• Damage caused by abuse and/ or neglect.
• Ordinary adjustments as outlined in the owner's manual that can be performed by the
customer.
• Damage to equipment not properly connected to the product.
• Any cost incurred in shipping the product for repair.
• Signal reception problems caused by external antenna, cable systems, or interference.
• Incompatibility due to a change in TV/CATV broadcast systems after the product was sold.
• Batteries.
• Images burnt on to the screen.
• Initial installation and related adjustments.
• Power surge and/or damage by lightning.
• Force majeure or uncontrollable external force damage.
• Product shipped for service with inadequate packaging or packaging materials.
What we will do:
• Protron will reimburse an authorized Protron Service Center the labor charges to repair
your television.
• Protron will reimburse an authorized Protron Service Center for the new, or at our
discretion, refurbished replacement parts required to repair your television.
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