Panasonic KX-P8415 Maintenance Manual

Panasonic kx-p8415: user guide
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Settings and Printing
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Internal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Replaceable Components . . . . . . . . . . . . . . . . . . . . . . .
Average Life of Printer Components . . . . . . . . . . . . . . . . . . .
Clearing a Jam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing "Media type mismatch" Error . . . . . . . . . . . . . . . . .
Jam at A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam at B . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam at C . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam at D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam at E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam at MPT (Multi-purpose tray) . . . . . . . . . . . . . . . . . . . . .
Jam at F . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Jam at G, H . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer LCD Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Repacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
BMicrosoft, Windows are either registered trademarks or trademarks of Microsoft Corporation
in the United States and/or other countries.
Maintenance
Care and Maintenance
Specifications
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Contents
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45
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51

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Table of Contents
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Summary of Contents for Panasonic KX-P8415

  • Page 1 Error Messages ........Printer LCD Panel ....... . .
  • Page 2: Cleaning

    Settings and Printing Cleaning Periodic cleaning of the printer is recommended. The frequency of cleaning is dependent upon the environment in which the printer is used. You should clean the printer: BAt least once a month. BWhen the printer experiences frequent media jams.
  • Page 3: Contents

    Settings and Printing Use the green handles to pull out the paper feeder. While pressing the metal tab (A), gently rotate the paper-pick rollers 180° (the paper-pick rollers are D-shaped) and wipe them with a lint-free cloth that has been moistened with isopropyl alcohol. Reinsert the paper feeder (#) and close the left side door ($).
  • Page 4 Settings and Printing Slide the media tray back into place. Cleaning the optional 2nd Cassette Feeder and the auto duplex printing unit: Open the left side door and clean the rollers for the middle and lower media trays. Close the left side door. Remove the auto duplex printing unit.
  • Page 5 Settings and Printing # Open the lid of auto duplex printing unit while squeezing the green knob. $ Clean the rollers. Close the lid and press down firmly on it to snap both sides into place. Reinsert the auto dulpex printing unit. Specifications Maintenance Contents...
  • Page 6: User Replaceable Components

    Settings and Printing User Replaceable Components When the printer panel indicates that a supply needs to be replaced, make sure that you have replacement supplies (see below) on hand. The printer may continue to print until the supply is completely used up; then it stops until you replace the indicated supply.
  • Page 7: Specifications

    Duplex printing will result in shortening the life of fuser unit. When one sheet is printed, 2 pages are counted per one side. Specifications Maintenance Printer panel message Fuser Unit wearing out Oil Roll wearing out Change the Fuser unit soon.
  • Page 8 6 for average life. The starter toner cartridges that are shipped with the printer have an average life of approximately 5,000 pages (Black) / 4,000 pages (Y, M, C), based on an average of 5% coverage. If you print with high density when “Low <Color> Toner” is displayed, you may get faded printout before “<Color>...
  • Page 9: Average Life Of Printer Components

    Settings and Printing Average Life of Printer Components The average life of printer components (color imaging unit, fuser unit and cleaning pad) varies depending on the percentage of colors and coverage used. When printing at full color with high percentage of coverage, the average life of these components will be decreased.
  • Page 10: Clearing A Jam

    BMake sure that you load specialty media only in the multi-purpose tray and that you set the media thickness switch to the correct setting for the media used. Refer to If a media jam occurs, the printer panel reports “Jam at <Location>”. The <Locations> are the various sensors throughout the paper path, listed as A through E.
  • Page 11: Clearing "Media Type Mismatch" Error

    When you use multi-purpose tray, the media you are using must be selected in the printer driver. If media is loaded in the incorrect media tray or different media is selected in the printer driver, the “Media type mismatch” message will appear on the LCD panel and jam will occur.
  • Page 12 Settings and Printing Remove the media tray or auto duplex printing unit (if installed in your printer). Remove the jammed media from inside the printer. Reinsert the media tray. Open and close the front door to clear the error message from the LCD.
  • Page 13 Settings and Printing Jam at A in the 2nd cassette feeder: Open the lower left side door. Remove the jammed media. Close the lower left side door. Specifications Maintenance Contents Clearing a Jam...
  • Page 14 Settings and Printing Remove the selected media tray (middle or lower media tray). Remove the jammed media from inside the printer. Reinsert the media tray. Open and close the front door to clear the error message from the LCD Specifications...
  • Page 15: Jam At B

    Settings and Printing Jam at B Jam at B in the media tray: Open the left side door. Use the green handles to pull out the paper feeder. Remove the jammed media on or under the paper feeder. Reinsert the paper feeder and close the left side door. Specifications Maintenance Contents...
  • Page 16 Settings and Printing Jam at B in the multi-purpose tray: Remove the jammed media from the multi-purpose tray. Open and close the front door to clear the error message from the front panel. A few sheets of paper printed after clearing media jam may be dirty Specifications Maintenance Contents...
  • Page 17: Jam At C

    AFETY AUTION BThe fuser is hot; to avoid personal injury, turn off the printer and wait 10 minutes (after opening the front door) for the fuser unit to cool before touching it. Check whether the media is jammed under the color imaging unit.
  • Page 18 Settings and Printing Turn the small green thumbscrew counterclockwise to unlock the fuser unit. Holding the green tab on the right, slide the fuser unit out until it stops. Specifications Maintenance CAUTION: HOT SURFACE Contents Clearing a Jam...
  • Page 19 Settings and Printing # Press the green lever on the left to release the safety catch. $ Hold the fuser unit as shown below, and slide it out of the printer. AFETY AUTION BThe fuser unit weighs approximately 3.1 kg {6.8 lbs.}. Take care when handling it.
  • Page 20 Settings and Printing Remove the oil supply roll: # Press out on tabs to unlock the oil supply roll. $ Remove the oil supply roll out of the fuser. BIf the paper is not jammed in the fuser unit, repeat steps 1 to 4 in “Jam at B in the media tray”...
  • Page 21 Settings and Printing # Turn the fuser unit’s green knob clockwise. $ Remove the jammed media. Replace the cleaning pad. Specifications Maintenance Contents Clearing a Jam...
  • Page 22 Settings and Printing # Replace the oil supply roll into the fuser unit. $ Press down firmly on the oil supply roll to snap both sides into place. % If the oiled cloth is loose, rotate the gear (A) clockwise until it is tight. B Do not touch the oiled cloth.
  • Page 23 Settings and Printing # Open the front door. $ Slide the fuser unit back into the printer. # Turn the small green thumbscrew clockwise to lock the fuser unit. $ Close the front door. The error message “Jam at C” is cleared by sliding out the fuser unit, then sliding it back to the printer.
  • Page 24: Jam At D

    Contents Specifications Settings and Printing Maintenance Clearing a Jam Jam at D Jam at D when printing face down : # Open the front door. $ Pull open the access door (above the plastic output tray); see if the media is visible.
  • Page 25 Remove the jammed media from the fuser unit and the printer. AFETY AUTION BThe fuser unit is hot; to avoid personal injury, turn off the printer and wait 10 minutes for the fuser unit to cool before touching it. Close the front door.
  • Page 26 # Open the front door and the right side door. $ Turn the fuser unit’s large green knob counterclockwise to release the jammed media. % Remove the jammed media from the right side of the printer. Close the front door and the right side door. Specifications...
  • Page 27: Jam At E

    Settings and Printing Jam at E Remove the jammed media from the output tray. Open and close the front door to clear the error message from the LCD. Jam at MPT (Multi-purpose tray) Remove the jammed media from the multi-purpose tray. Open and close the front door to clear the error message from the LCD.
  • Page 28: Jam At F

    Settings and Printing Jam at F Pull open the access door (above the plastic output tray) and remove the jammed media. Open and close the front door to clear the error message from the LCD. Perform steps 1 through 5 of Jam at G, H (see Specifications Maintenance Contents...
  • Page 29: Remove The Auto Duplex Printing Unit

    Settings and Printing Jam at G, H Remove the auto duplex printing unit. Open the lid of auto duplex printing unit while squeezing the green knobs. Specifications Maintenance Contents Clearing a Jam...
  • Page 30 Settings and Printing Remove the jammed paper. Close the lid and press down firmly on it to snap both sides into place. Reinsert the auto duplex printing unit. Specifications Maintenance Contents Clearing a Jam...
  • Page 31: Troubleshooting

    Executing the Test Print It enables you to print each color (Cyan, Magenta, Yellow and Black) halftone page to check the print quality. Press the MENU/EXIT button on the printer panel. Press the H/ENTER button. Press the F F /CONTINUE button twice.
  • Page 32: Printer Components

    Specifications Contents Settings and Printing Maintenance Troubleshooting Printer Components You may need to replace the following components if they have expired. For product numbers of supplies, refer to the supplement for supplies provided. Charge unit Oil supply roll Toner cartridges...
  • Page 33 Possible Cause The printer is receiving, processing or printing job. You have entered the Menu mode in the printer panel. The printer is not ready, is disabled, or has detected an error. Error occurred that is not user- correctable. The printer has stopped...
  • Page 34 Compare the settings with the color density samples on the Color Calibration Card and, if necessary, adjust the density from the printer panel. Refer to “Adjusting the Color Density” in Settings and Printing. Replace the color toner...
  • Page 35 Settings and Printing Trouble On the Test Print, a single color shows a light, repeating horizontal line. Prints are missing fine-line detail. Dark color spots and dark or light streaks appear in all colors. On the Test Print, straight, thin light vertical line in colors. On the Test Print, each color “bleeds”...
  • Page 36 45 seconds. If a new color imaging unit does not correct the problem: BPut the old color imaging unit back into the printer. BRepack the new color imaging unit. Replace the fuser unit.
  • Page 37 Settings and Printing Trouble A piece of the printed image is missing and reappears out of place, approximately 129 mm (5 ) down the page. The surface of the printed image appears to have vertical scratches (visible by holding the print at an angle and observing the “shine”...
  • Page 38 Reinsert the color imaging unit to correct the contact for the charge unit. Replace the charge unit. Replace the transfer unit. Turn the printer off and back on again. If the problem persists, call for service on your printer.
  • Page 39 An error occurred that is not user-correctable. page 40. Contents Troubleshooting Corrective Action Turn the printer off and back on again. If the problem persists, call for service on your printer. Adjust the Adjustment to Media value using the Printer panel. (See “Adjusting the Adjustment...
  • Page 40 Image Quality (at Solid Image Pattern) Normal Image Sample Poor Image Sample Green Blue BThese image samples may differ depending on the media or circumstances (temperature and humidity) using the printer. Specifications Maintenance Image Quality (at Halftone Image Pattern) Normal Image Sample Contents...
  • Page 41: If You Can't Make A Print

    Specifications Maintenance Make sure that you plugged in the printer and turned it Make sure that you connected the interface cable(s) properly. If the communication link between your computer and the printer is working but the printer ejects a blank page...
  • Page 42: Media Problems

    Make sure that the media is installed under the hooks at the front of the media tray. If printing on transparencies and your printer has a 2nd Cassette Feeder, make sure that the transparency tray is installed in the upper or middle tray slot.
  • Page 43: Problems With Image Size And Position

    Make sure that the color imaging unit stays covered until immediately before installing it in the printer. Exposure to light can damage the color imaging unit and will produce light streaks or faded prints.
  • Page 44 Make sure that the color imaging unit stays covered until immediately before installing it in the printer. Exposure to light for more than 45 seconds can damage the color imaging unit. Do not touch the right side or underside of the color imaging unit;...
  • Page 45: Error Messages

    The charge unit is wearing out. Cleaning pad is wearing out. Cyan toner cartridge is empty. Cyan toner cartridge is not installed. Printer Ethernet Card I/F Error. Front or right side door is open. Fuser unit is not installed. An incompatible fuser unit is installed in the printer.
  • Page 46 Settings and Printing Error Message Fuser Unit and Oil Roll* Worn out Fuser Unit wearing out Imaging Unit No tension Imaging Unit Not installed Imaging Unit* Wrong Type Imaging Unit* Worn out Imaging Unit wearing out Jam at A See front door label Jam at B See front door label Jam at C...
  • Page 47 Close the left side door. Install the A4 size media tray with media in it or press G/CANCEL button on the printer panel to cancel the print job. When the lower line indicates the location for the media tray to be installed, follow that message.
  • Page 48 Middle tray is empty in the 2nd cassette feeder option. Middle tray is not installed. Multi-purpose tray is empty. Media is loaded in the incorrect media tray or different media is selected in the printer driver. Contents Error Messages Corrective Action Replace the cyan toner cartridge soon.
  • Page 49 Paper feeder is not installed. No media tray is installed or media tray is empty. Paper tray is not installed. The printer is too hot or room temperature is too high to print Labels. Transfer unit is wearing out. Transparency tray is empty.
  • Page 50 Settings and Printing Error Message Upper Tray Empty Upper Tray Not installed Yellow Toner Empty Yellow Toner Cartridge Not installed Specifications Maintenance Possible Cause Media tray is empty. Standard tray is not installed. Yellow toner cartridge is empty. Yellow toner cartridge is not installed.
  • Page 51: Repacking

    BThe printer weighs about 49.2 kg {108.4 lbs.}. It must be handled by two people. OTES BShould you need to send your printer for service, consult your reseller first or Panasonic. BPlease use the original carton and all of the original packing materials.
  • Page 52 Settings and Printing Turn off the printer; remove the power cord and all interface cables. Remove the media tray(s) from the printer; remove the media from the tray(s). # Put the protective stopper (included in the original packing material) into the hole in the metal plate as shown below.
  • Page 53 Settings and Printing Reinsert the media tray into the printer; use adhesive tape to secure the tray to the printer. If you have other media trays, repack them for shipping or storage in their original shipping boxes. # Open the printer’s front door.
  • Page 54 # Grasping the front green handle, slide the color imaging unit out until it catches. $ Lift up the green handle on the left. Pull the color imaging unit out of the printer. Black belt MPORTANT BDo not touch the green surface (the right side) or the black belt (the under side). Finger prints may affect the print quality.
  • Page 55 Settings and Printing Wrap the color imaging unit with a protective black plastic sheet. AUTION BDo not expose the color imaging unit to light for more than 45 seconds to avoid damage. On the color imaging unit, turn the upper lever ($) 90° counterclockwise while rotating the green knob (#);...
  • Page 56 Settings and Printing Insert the color imaging unit into the packing. # Open the left side door. $ Using the green handles, slide the paper feeder out. Specifications Maintenance Contents Repacking...
  • Page 57 Settings and Printing # Push in on green tabs to unlock the cover. $ Raise the cover until it catches in the open position. # Rotate the transfer unit’s green handles up. $ Lift out the transfer unit. Specifications Maintenance Contents Repacking...
  • Page 58 Settings and Printing Place the transfer unit on newspaper or drop cloth. Rotate the handles down and wrap the transfer unit with a piece of paper and adhesive tape. BDo not touch or bump the roller; it can damage the roller Install the plastic cover and insert the transfer unit into a plastic bag and seal the end tightly.
  • Page 59 Contents Specifications Settings and Printing Maintenance Repacking Packing the toner cartridges: # Open the right side door. $ Remove a toner cartridge. AUTION BTo avoid possible toner spillage, do not tilt the cartridge. % Replace the shipping cover. & Secure the shipping cover with adhesive tape. &...
  • Page 60 AFETY AUTION BThe printer weighs approximately 38.4 kg {84.6 lbs.} and the 2nd Cassette Feeder weighs approximately 14.3 kg {31.5 lbs.}. Observe standard precautions for lifting heavy objects. $ Repack the auto duplex printing unit and/or 2nd Cassette Feeder in its original shipping box.
  • Page 61 Settings and Printing # Raise the output tray and secure it to the printer with adhesive tape. $ Secure the front door, the multi-purpose tray and the left side door to the printer with adhesive tape. Repack any other accessories in the original shipping box.
  • Page 62 Contents Specifications Settings and Printing Maintenance Repacking Repack the printer in the original shipping box. Make sure that you keep the printer upright and level when moving.

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