Panasonic KX-TG5100M Operating Instructions Manual
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Panasonic KX-TG5100M Operating Instructions Manual

5.8ghz expandable cordless phone system
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See also: Operating Instructions
Model shown is KX-TG5100M.
PLEASE READ BEFORE USE AND SAVE.
Charge the battery for about 6 hours before initial use.
Panasonic World Wide Web address: http://www.panasonic.com
for customers in the USA or Puerto Rico
5.8GHz Expandable Cordless Phone System
Operating Instructions
Model No.
KX-TG5100M
KX-TG5110M
Pulse-or-tone dialing capability
Caller ID Compatible

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Summary of Contents for Panasonic KX-TG5100M

  • Page 1 5.8GHz Expandable Cordless Phone System Model shown is KX-TG5100M. PLEASE READ BEFORE USE AND SAVE. Charge the battery for about 6 hours before initial use. Panasonic World Wide Web address: http://www.panasonic.com for customers in the USA or Puerto Rico Operating Instructions KX-TG5100M Model No.
  • Page 2 Thank you for purchasing your new Panasonic cordless telephone. Please read IMPORTANT SAFETY INSTRUCTIONS on page 75 before use. Read and understand all instructions. Caller ID and Call Waiting Service, where available, are telephone company services. After subscribing to Caller ID, this phone will display a caller’s name and phone number.

  • Page 3: Expanding Your Phone

    Expanding Your Phone For KX-TG5100M users KX-TG5100M includes one handset and one base unit. You can expand the system by adding up to 7 additional handsets, sold separately. A maximum of 8 handsets can be registered to the base unit. The included handset is pre-registered at the factory and assigned the extension number 1.

  • Page 4: Table Of Contents

    Caller’s Recording Time ..22 Number of Rings ... 23 Telephone System Making Calls ....24 System Capabilities (Operating More Than One Handset) .
  • Page 5 Answering System Mailbox Features ... 50 Setting the Mailbox Password (for Mailbox 2 and 3) ..51 Automatic Answering Operation....52 Setting the Unit to Answer Calls.

  • Page 6: For Best Performance

    For Best Performance Battery charge A rechargeable Ni-Cd battery powers the handset. Charge the battery for about 6 hours before initial use (p. 12). Base unit location/Noise Calls are transmitted between the base unit and the handset using wireless radio waves.

  • Page 7: Location Of Controls

    Location of Controls Handset Back side Speaker Display (p. 10) ] (TALK) Button (p. 24) Headset Jack (p. 65) ] (Speakerphone) Button (p. 24) [ Y ] (TONE) Button (p. 47) [CONF (Conference) /FUNCTION] Button (p. 14, 44) [FLASH/CALL WAIT] Button (p. 47, 48) Charger unit (KX-TG5110M only) Charge Contacts (p.
  • Page 8 Location of Controls Base unit [PRIVACY] Button (p. 45) [PAUSE/REDIAL] Button (p. 27, 48) [FLASH/CALL WAIT] Button (p. 47, 48) [MUTE] Button and Indicator (p. 47) Antenna (p. 6) Charge Contacts (p. 13) Speaker CHARGE Indicator (p. 12) [LOCATOR/INTERCOM/ TRANSFER] Button and Indicator (p.

  • Page 9: Lighted Handset Keypad

    How to use the navigator keys/soft keys Navigator keys These keys have four active areas that are indicated by the arrows. Handset Base unit Throughout these Operating Instructions, the navigator keys are indicated by the arrows [ ], [ ], [ ] or [ ]. Handset soft keys Example IN USE...

  • Page 10: Displays

    Displays Handset PRIVACY IN USE Received calls PRIVACY P L AY “ ” (IN USE icon) functions as follows. IN USE Off (invisible) Flashing Flashing quickly When “ ” (clock icon) flashes, the clock needs adjusting (p. 17). “ ” (phone book icon) is displayed when storing, viewing, copying or receiving the phone book items (p.

  • Page 11: Installation

    Connections Base unit Raise the antennas. • Base unit: USE ONLY WITH Panasonic AC ADAPTOR PQLV10 (Order No. PQLV10Z). • The AC adaptor must remain connected at all times. (It is normal for the adaptor to feel warm during use.) •...

  • Page 12: Installing The Battery In The Handset

    Installation Installing the Battery in the Handset Insert the battery ( ), and press it down until it snaps into the compartment ( Close the cover. To replace the battery: Press the notch on the cover firmly and slide it as indicated by the arrow.

  • Page 13: Battery Information

    “Recharge battery” is displayed and/or “ flash, or “Charge for 6 HRS” and “ be replaced. Please order a new Panasonic P-P511 battery at the telephone number shown on page 2. To replace the battery, see page 12.

  • Page 14: Programmable Settings

    Programmable Settings Programming Guidelines The handset and the base unit have programmable functions. They are selected from the function menu on the display (p. 15, 16). The soft key works as SAVE SAVE [OFF] exits programming. Navigator Key scrolls through the menu or selects items.

  • Page 15: Function Menu Table

    Useful information • “ ––––––––––––––– ” indicates the beginning or end of the function menu. • You can go back to the previous display by pressing [ ] except when entering characters or numbers. To return to the main menu from the sub-menu, press [ ]. •...
  • Page 16 Programmable Settings Base unit Main menu Save phone book Ringer setting Date and time Copy phone book Initial setting *The items with “ ” in the menu table can be programmed with either the handset or the base unit. You do not need to program these items on both the handset and the base unit.

  • Page 17: Date And Time

    Date and Time Base Unit Press [FUNCTION/EDIT]. Scroll to “Date and time” by pressing [ ] or [ ], then press [ ]. (1) Enter 2 digits each for month, day and year. (Ex. To set Apr. 7, 2003, enter “04 07 03”.) (2) Enter 4 digits for time (hour and minute).

  • Page 18: Dialing Mode

    Programmable Settings Dialing Mode (use either If you have touch tone service, set to “Tone”. If rotary or pulse service is used, set dialing mode to “Pulse”. The factory preset is “Tone”. Base Unit Press [FUNCTION/EDIT]. Scroll to “Initial setting” by pressing [ ] or [ ], then press [ ] .

  • Page 19: Ringer Volume

    Ringer Volume Handset Base Unit You can select the ringer volume to HIGH, MEDIUM, LOW or OFF on the handset and the base unit separately. The factory preset is HIGH. If set to OFF, the unit will not ring for external calls and will ring at the LOW level for intercom calls. Handset: Press [CONF/FUNCTION].

  • Page 20: Auto Talk Feature

    Programmable Settings Auto Talk Feature The Auto Talk feature allows you to answer a call by lifting the handset off the base unit or the charger without pressing [ ON. The factory preset is OFF. Press [CONF/FUNCTION]. Scroll to “Initial setting” by pressing [ ] or [ ], then press [ ].

  • Page 21: System

    Preparing the Answering System Greeting Message You can record a personal greeting message of up to 2 minutes. If you do not record your own message, one of two pre-recorded greetings will be played for callers (p. 22). The total recording time of all messages (greeting, incoming and memo) is about 15 minutes.

  • Page 22: Caller's Recording Time

    Preparing the Answering System To check the greeting Press [GREETING]. • The greeting will be played. To erase the greeting Press [GREETING], then press [ERASE] while the recorded message is being played. • The unit will answer calls with a pre-recorded greeting.

  • Page 23: Number Of Rings

    Number of Rings You can select the number of times the unit rings before the Answering System answers a call, from “2” to “7” or “Toll saver”*. The factory preset is “4”. Press [FUNCTION/EDIT]. Scroll to “Initial setting” by pressing [ ] or [ ], then press [ ].

  • Page 24: Making Calls

    Making Calls System Capabilities Generally a maximum of 4 extensions excluding or including the base unit can operate at a time. If 4 other extensions are in use, such as conducting a call, you may not be able to use your unit. “System is busy. Please try again later.” will be displayed when you try to operate your unit.
  • Page 25 To adjust the receiver/ speaker volume while talking 3 levels (High, Medium and Low) are available for the receiver and 6 levels for the speaker. To increase, press [ ]. To decrease, press [ ]. Ex. Receiver volume: High Speaker volume: Level 6 Loud High •...

  • Page 26: Using The Base Unit

    Making Calls To put a call on hold Press [HOLD] (CLEAR) twice while talking. • “ ” is displayed. Hold • To transfer the call to another extension, see page 42; to transfer to a mailbox to allow the outside party to leave a message, see page 57. To release the hold, press [ •...
  • Page 27 To adjust the speaker volume (8 levels) while talking To increase, press [ ]. To decrease, press [ ]. Ex. Level 8 Loud High • The number of steps indicates the volume level. • If you try to increase/decrease volume when it is at the maximum/minimum levels, 3 beeps will sound.

  • Page 28: Answering Calls

    Answering Calls When a call is received, the unit rings and “Incoming call” is displayed. Handset Press [ ] or [ ]. • You can also answer a call by pressing any button except [ ], [ ], [ ], [ ] or [OFF].

  • Page 29: Caller Id Service

    Caller ID Service This unit is compatible with Caller ID services offered by your telephone company. If you subscribe to Caller ID, the calling party’s information will be displayed and the Caller ID information will be recorded in the Caller List.

  • Page 30: Using The Caller List

    Using the Caller List The handset and the base unit can record Caller ID information from up to 50 different callers and store this information in each unit’s Caller List. Caller List information is sorted by the most recent call to the oldest. When the 51st call is received, the information from the first call is deleted.

  • Page 31: Calling Back From The Caller List

    (c) 1– – • The order in which patterns (a)–(c) are displayed depends on how the telephone number is displayed in step 1. To continue with making a call from the Caller List, see this page above. To continue with storing the number in the phone book, press [ ] twice.

  • Page 32: Caller Id Number Auto Edit Feature

    Using the Caller List Caller ID Number Auto Edit Feature There are 3 patterns of phone number [(a), (b), and (c), p. 31]. This feature allows your phone to automatically edit an in-coming Caller ID number into a pattern of your choice, and display the Caller ID number with that pattern automatically.

  • Page 33: Storing Caller List Items In The Phone Book

    Storing Caller List Items in the Phone Book Callers’ names and phone numbers that are in the handset and the base unit Caller List can be stored in each unit’s phone book. Scroll to the desired caller by pressing [ ] or [ ].

  • Page 34: Phone Book

    Phone Book You can store up to 50 names and phone numbers in the handset or the base unit phone book. All phone book items are sorted by the first word in alphabetical order. You can make a call by selecting a name on the display. You can also copy your phone book items to another extension (p.

  • Page 35: Selecting Characters To Enter Names

    Selecting characters to enter names Enter names using the dialing buttons. Press each button until the desired character is displayed. • Pressing each button selects a character in the order shown below. Keys Characters # & ’ ( ) a b c A B C 2 d e f D E F 3 g h i G H I 4 j k l J K L 5...

  • Page 36: Dialing From The Phone Book

    [ ]. To scroll up, press [ ]. Phone book items are sorted in the following order: Alphabet letters (Alphabetical) Telephone numbers (If no name is stored) Handset: Press [ Base unit: Press [DIGITAL SP-PHONE]. • The phone number is dialed.

  • Page 37: Editing An Item In The Phone Book

    Editing an Item in the Phone Book Press [ ] or [ ], then scroll to the desired phone book item by pressing [ ] or [ ]. • To search for the item by initial, see page 36. Handset: Press the soft key ( Base unit: Press [FUNCTION/EDIT].

  • Page 38: Copying The Phone Book

    Phone Book Copying the Phone Book You can copy a phone book item or all the items between the handset and the base unit, and between two handsets (when the system has two or more handsets, p. 3). Entries copied to the destination unit are added to its phone book. •...
  • Page 39 To copy all of the items in your phone book to another unit Make sure the destination unit is not in use. Handset: Press [CONF/FUNCTION]. Base unit: Press [FUNCTION/EDIT]. Scroll to “Copy phone book” by pressing [ ] or [ ], then press [ ]. Scroll to “Copy all items”...

  • Page 40: Intercom

    Intercom A 2-way intercom can be set up between a handset and the base unit, and between two handsets (when the system has two or more handsets, p. 3). You can call all handsets from the base unit at once. Page the desired unit(s) by entering the extension number, shown in the top right of each handset’s display.

  • Page 41: Answering Intercom Calls

    During an intercom call: • If you have difficulty hearing, decrease the speaker volume by pressing [ ]. • If an incoming call is being received, you will hear two tones (incoming call tone, p. 49). To answer the call; –...

  • Page 42: Transferring A Call

    Transferring a Call You can transfer an external call between the handset and the base unit, or between two handsets (when the system has two or more handsets, p. 3). From the handset to the base unit Handset: (1) During a call, press [HOLD] (INTERCOM). •...
  • Page 43 From a handset to another handset (when the system has two or more handsets) 1. During a call, press [HOLD] (INTERCOM) , then page another handset by pressing its extension number ( [1] to [8] ). 2. Wait for the paged party to answer, then you can announce the transfer. •...

  • Page 44: Conference Calls

    Conference Calls While you are talking with an outside caller, you can call the handset or the base unit to make a conference call. When the system has two or more handsets (p. 3), you can make a conference call with your handset and another handset. Handset During a call, press [HOLD] (INTERCOM).

  • Page 45: Call Privacy Feature

    Call Privacy Feature To prevent other users from joining your conversation, turn this feature on during a call. To allow other users to join your conversation, leave the feature off. To turn the Call Privacy feature on Handset: Press the soft key ( Base unit: Press [PRIVACY] while talking.
  • Page 46 Room Monitor Feature To monitor with The destination unit must not be in use. Press [HOLD] (INTERCOM), then press the soft key ( To call the base unit, press [0]. To call another handset, press its extension number ([1] to [8]). •...

  • Page 47: Special Features

    • Call Waiting service cannot be used when the first call is put on hold or the Answering System is responding to a call. • If this function does not operate properly, consult your telephone company for details. Call Waiting Caller ID Feature Call Waiting Caller ID Feature allows your unit to display the second caller’s information.

  • Page 48: Using The Pause Button

    FLASH Button Pressing [FLASH/CALL WAIT] also allows you to use special features of your host PBX such as transferring an extension call or accessing optional telephone services such as call waiting. • Pressing [FLASH/CALL WAIT] cancels the Temporary Tone Dialing mode or the mute (p.

  • Page 49: Key Tone

    Key Tone Handset You can select whether or not the handset keys will sound tones (key tone, confirmation tone, error tone). The factory preset is ON. Press [CONF/FUNCTION]. Scroll to “Initial setting” by pressing [ ] or [ ], then press [ ]. Scroll to “Key tone”...

  • Page 50: Mailbox Features

    Mailbox Features The system accommodates three voice mailboxes. You can share these mailboxes with other members of your family or office as you wish. Callers from touch tone phones can specify one of three mailboxes in which to leave a message. If callers do not specify a mailbox or call from rotary telephones, messages will be recorded into Mailbox 1.

  • Page 51: Setting The Mailbox Password

    Setting the Mailbox Password Base Unit You can use Mailbox 2 or 3 for your personal mailbox, and prevent unauthorized people from accessing your mailbox and listening to your messages. Assign a 2-digit password (00–99) to Mailbox 2 or 3. Each password and the remote code (p.

  • Page 52: Automatic Answering Operation

    Automatic Answering Operation The Answering System allows the unit to answer calls with a greeting message. Callers can then leave a message in a mailbox (p. 50). While recording, “Answering” and “ IN USE the mailbox icon is displayed. Setting the Unit to Answer Calls Press [ANSWER ON] to turn on the Answering System.

  • Page 53: Listening To Messages

    Listening to Messages Voice Day/Time Stamp: During playback, a synthesized voice will announce the day and time when each message was recorded (p. 17). Using the Base Unit If the ANSWER ON indicator flashes, new messages have been recorded. The mailbox icons ( ) which have new messages also flash on the base unit.

  • Page 54: Using The Handset (Remote Operation)

    Listening to Messages Using the Handset (Remote Operation) If “ ” flashes, there are new messages in the mailboxes. If there are only old PLAY messages “ ” is displayed but will not flash. PLAY To play back messages Press the soft key ( •...
  • Page 55 During playback Base Unit Handset To adjust the To increase, press [ ]. To decrease, press [ ]. speaker volume • You can also adjust the handset receiver volume on To slow down the Base unit: Press the MAILBOX button ([MAILBOX 1], playback speed [MAILBOX 2] or [MAILBOX 3]) of the message that is (Slow Talk message...

  • Page 56: Erasing Messages

    Erasing Messages The unit will announce the remaining recording time after playback, if it is less than 5 minutes. New messages cannot be recorded when: — “Memory full” is heard. — “ ” is displayed on the base unit. ALL MAILBOX FULL —...

  • Page 57: Recording A Memo Message

    Recording a Memo Message You can record your own voice memo message of up to 3 minutes, in the desired mailbox for other users or yourself. Press [MEMO]. • “Please select Mailbox” is heard. Within 10 seconds, press a MAILBOX button ([MAILBOX 1], [MAILBOX 2] or [MAILBOX 3]).

  • Page 58: Remote Operation From A Touch Tone Phone

    Transferring a Call to a Mailbox Interrupting remote operation If another user is accessing a mailbox from a remote location and you mistakenly answer the call, repeat steps 1 and 2 of “Transferring a Call to a Mailbox” on page 57. •...

  • Page 59: Remote Code

    Remote Operation from a Touch Tone Phone Remote Code Base Unit The remote code prevents unauthorized people from accessing your unit and listening to your messages. Choose any 2-digit number (00–99) for your remote code. The factory preset remote code is “11”. If you do not program your own remote code, you can use “11”.

  • Page 60: Voice Menu

    Remote Operation from a Touch Tone Phone Voice Menu The shaded parts are voice prompts. Press 1 to play back all messages. Press 2 for other functions. Press [2]. Press 1 to play back new messages. Press 2 for other functions. Press [2].

  • Page 61: Direct Remote Operation

    • The Answering System will turn on. Hang up or enter the remote code for other options. • When turning on the Answering System using a rotary or pulse service telephone, you cannot enter the remote code for other options.

  • Page 62: Wall Mounting

    This unit can be mounted on a wall phone plate. Connect the AC adaptor. Tuck the telephone line cord inside the wall mounting adaptor ( ). Connect the telephone line cord ( ). Insert ( ) and ( ) hooks on the wall mounting adaptor into the holes on the base unit.
  • Page 63 Adjust the adaptor to hold the base unit, then push it in the direction of the arrow until it clicks into place. Connect the telephone line cord. Mount the unit, then slide down. • Raise the antennas. To charge the handset battery: Place the handset on the base unit.
  • Page 64 Wall Mounting To remove the wall mounting adaptor While pushing down the RELEASE LEVERS ( ), remove the adaptor ( ). RELEASE LEVERS Charger unit (KX-TG5110M Only) The charger can be wall mounted. Connect the AC adaptor. Install screws using the wall template (see below). Mount the charger ( ). Slide it down ( ), then slide down to the right ( ) until it is secured.

  • Page 65: Belt Clip

    To attach the belt clip Optional Headset Plugging the optional headset into the handset allows for hands-free phone conversation. Please use only a Panasonic KX-TCA60, KX-TCA86, KX-TCA88, KX-TCA91, KX-TCA92 or KX-TCA98 headset. To order, call the accessories telephone number on page 2.

  • Page 66: Canceling Registration/Re-Registration

    Canceling Registration/Re-registration Canceling the Handset Registration If you no longer need to use the handset or if you want to use the handset with a different base unit of the same model, it is necessary to cancel the registration from the current base unit.

  • Page 67: Re-Registering The Handset

    (p. 66), the handset number still remains on that base unit memory. To erase the handset number from the previous base unit, see the base unit Operating Instructions. For KX-TG5100M or KX-TG5110M base unit: (1) Press [FUNCTION/EDIT], (2) Press [MUTE], (3) Enter “335#”, and (4) Enter that handset number (1 to 8).

  • Page 68: If The Following Appear On Your Display

    If the Following Appear on Your Display... If the unit detects a problem, one of the following messages will be displayed on the handset or the base unit. Error beeps or a busy tone will sound. Display message Recharge battery (handset only) Charge for 6 HRS (handset only)

  • Page 69: If The Following Appear On Your Display

    If the Following Appear on Your Display... Display message • If more than one unit is in use, such as conducting System is busy. Please try again later. • If you try to program with the handset or base unit •...
  • Page 70 • This base unit has the memory of the handset currently registered to another base unit. Erase the handset memory from the base unit. For KX-TG5100M or KX-TG5110M base unit: (1) Press [FUNCTION/EDIT], (2) Press [MUTE], (3) Enter “335#” and (4) Enter that handset number...

  • Page 71: Troubleshooting

    Troubleshooting If the display shows error messages, see “If the Following Appear on Your Display...” (p. 68–70) for the Cause & Remedy. Telephone System Problem Static, sound cuts in/out, fades. Interference from other electrical units. The base unit and/or handset does not ring.
  • Page 72 • Other electrical appliances connected to the same outlet may be interfering with the Caller ID information. • Telephone line noise may be affecting the Caller ID information. • The caller requested not to send his/her information. See page 29.

  • Page 73: Answering System

    Answering System Problem The Answering System is on, but incoming messages are not recorded. “ ” is displayed ALL MAILBOX FULL and the ANSWER ON indicator flashes rapidly, and no new messages are recorded. You cannot access a mailbox from the base unit or the handset.
  • Page 74 ” • Install a new battery (p. 12, 13). ” are • This is normal. • Call our customer call center at 1-800-211-PANA(7262). • Panasonic’s e-mail address for customer inquiries: consumerproducts@panasonic.com for customers in the USA or Puerto Rico ONLY...

  • Page 75: Important Safety Instructions

    Important Safety Instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions. 2. Follow all warnings and instructions marked on this unit. 3.

  • Page 76: Fcc And Other Information

    The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0).
  • Page 77 The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service.
  • Page 78 • If there is any trouble — disconnect the unit from the telephone line and connect a known working phone. If the known working phone operates properly, have your unit repaired by one of the authorized Panasonic Factory Service Centers. If the known working phone does not operate properly, consult your telephone...

  • Page 79: Index

    Installation, Charger unit..11 Installation, Telephone Line Cord . . . 11 Intercom call ....40 Intercom paging .
  • Page 80 System ..... . . 73 Troubleshooting, General ..74 Troubleshooting, Telephone System ..... . . 71 Voice menu .

  • Page 81: Warranty

    Suite B 4900 George McVay Drive McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Sales Company (787)-750-4300 or fax (787)- 768-2910. When shipping the unit carefully pack and send it prepaid, adequately insured and preferably in the original carton. Include a letter detailing the complaint and provide a day time phone number where you can be reached.

  • Page 82: Customer Services Directory

    Accessory Purchases: 1-800-332-5368 (Customer Orders Only) For hearing or speech impaired TTY users, TTY : 1-866-605-1277 Panasonic Services Company 20421 84th Avenue South, Kent, WA 98032 (6 am to 5 pm Monday - Friday; 6 am to 10:30 am Saturday; PST) (Visa, MasterCard, Discover Card, American Express, Check) Matsushita Electric of Puerto Rico, Inc.

  • Page 83: Specifications

    AC adaptor (120 V AC, 60 Hz) Standby: Approx. 0.83 W Maximum: Approx. 4.0 W " x 3 Approx. 120 g (0.26 lb.) Tone (DTMF)/Pulse Partner, Panasonic has NERGY NERGY TAR is a " x 1 ") " x 6 ")
  • Page 84 Symptom • Send the unit to an authorized servicenter, prepaid and adequately insured. • Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.

This manual is also suitable for:

Kx-tg5110m

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