Table of Contents
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Model shown is KX-TG3021.
This unit is compatible with Caller ID. To use this feature, you must
subscribe to the appropriate service offered by your telephone service
provider.
Charge the handset battery for 7 hours before initial use.
Please read these Operating Instructions before using the unit and save for
future reference.
For assistance, visit our website:
http://www.panasonic.com/help for customers in the U.S.A. or Puerto
Rico.
Operating Instructions
2.4 GHz Expandable Digital Cordless Phone
2.4 GHz Expandable Digital Cordless
KX-TG3021
Model No.
Answering System
KX-TG3031
Model No.
with 2 Handsets
KX-TG3032
Model No.
with 3 Handsets
KX-TG3033
Model No.
2.4 GHz Digital Cordless
Answering System
with 4 Handsets
KX-TG3034
Model No.
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Table of Contents
Related Manuals for Panasonic KX-TG3021
Summary of Contents for Panasonic KX-TG3021
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Page 1: Operating Instructions
Charge the handset battery for 7 hours before initial use. Please read these Operating Instructions before using the unit and save for future reference. For assistance, visit our website: http://www.panasonic.com/help for customers in the U.S.A. or Puerto Rico. Operating Instructions 2.4 GHz Expandable Digital Cordless Phone 2.4 GHz Expandable Digital Cordless... -
Page 2: Table Of Contents
Multi-unit Operation Intercom ..... 35 For assistance, please visit http://www.panasonic.com/help Transferring calls between handsets, conference calls ....36 Registering a handset . -
Page 3: Introduction
Product information Thank you for purchasing a Panasonic cordless telephone. These operating instructions can be used for the following models: KX-TG3021 KX-TG3031 KX-TG3033 Notable feature differences among the following models Model no. Answering system KX-TG3021 KX-TG3031 KX-TG3032 KX-TG3033 KX-TG3034 *1 Intercom calls can be made between the handset and base unit. -
Page 4: Accessory Information
Telephone line cord Wall mounting adaptor Battery Handset cover Charger AC adaptor for charger *1 The handset cover comes attached to the handset. For assistance, please visit http://www.panasonic.com/help Quantity KX-TG 3021S/ KX-TG 3031S PQLV203 PQJA10075Z PQKL10084Z2 HHR-P107 PQYNTG6051SR PQYNTG3032BR –... -
Page 5: Expanding Your Phone System
L KX-TG3034: An additional handset cannot be registered. Sales and support information L To order additional/replacement accessories, call 1-800-332-5368. L TTY users (hearing or speech impaired users) can call 1-866-605-1277. For assistance, please visit http://www.panasonic.com/help Order number HHR-P107 KX-TGA300 KX-TCA60, KX-TCA86, KX-TCA88HA,... -
Page 6: Important Safety Instructions
This may result in the risk of fire or electric shock. Never spill any liquid on the product. For assistance, please visit http://www.panasonic.com/help 11. To reduce the risk of electric shock, do not disassemble the product. - Page 7 These conditions can cause fire or electric shock. Confirm that smoke has stopped emitting and contact the Panasonic Call Center at 1-800-211- PANA (1-800-211-7262). L Do not spill liquids (detergents, cleansers, etc.) onto the telephone line cord plug, or allow it to become wet at all.
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Page 8: For Best Performance
RF energy. For best performance Base unit location/avoiding noise The base unit and other compatible Panasonic units use radio waves to communicate with each other. L For maximum coverage and noise- free communications, place your base unit: –... -
Page 9: Preparation
Connect the telephone line cord until it clicks into the base unit and telephone line jack (A). Connect the AC adaptor cord (B) by pressing the plug firmly (C). L Use only the included Panasonic AC adaptor PQLV203. (120 V AC, 60 Hz) Hooks Note: L The AC adaptor must remain connected at all times. -
Page 10: Battery Charge
Insert the battery (A), and press it down until it snaps into position (B). Then close the handset cover (C, Important: L Use only the rechargeable Panasonic battery noted on page 5. Attention: A nickel metal hydride battery that is recyclable powers the product you have purchased. - Page 11 Up to 11 days (standby) While using the Up to 3 hours clarity booster feature (page 17) For assistance, please visit http://www.panasonic.com/help Note: L Battery operating time may be shortened over time depending on usage conditions and surrounding temperature. L Battery power is consumed whenever...
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Page 12: Controls
Preparation Controls Base unit (KX-TG3021) A {LOCATOR} B IN USE indicator C Charge contacts For assistance, please visit http://www.panasonic.com/help Base unit (KX-TG3031/KX- TG3032/KX-TG3033/KX- TG3034) A {GREETING REC} (Recording) B {GREETING CHECK} C Speaker D {ERASE} E {ANSWER ON} ANSWER ON indicator... -
Page 13: Display
O {MENU} P {OFF} Q {PAUSE} {REDIAL} R {HOLD} {INTERCOM} For assistance, please visit http://www.panasonic.com/help Using the navigator key The handset navigator key can be used to navigate through menus and to select items shown on the display by pressing {^}, {V}, {<}, or {>}. -
Page 14: Setting The Unit Before Use
“English”. {MENU} i {0}{8}{2} {V}/{^}: Select the desired setting. {Save} i {OFF} For assistance, please visit http://www.panasonic.com/help Dialing mode If you cannot make calls, change this setting according to your telephone line service. The default setting is “Tone”. -
Page 15: Making/Answering Calls
The last 5 phone numbers dialed are stored in the redial list (each 48 digits max.). {REDIAL} {V}/{^}: Select the desired phone number. For assistance, please visit http://www.panasonic.com/help Making/Answering Calls Erasing a number in the redial list {REDIAL} {V}/{^}: Select the desired phone number. -
Page 16: Useful Features During A Call
L If a call is kept on hold for more than 6 minutes, an alarm tone starts to sound and the ringer indicator flashes For assistance, please visit http://www.panasonic.com/help rapidly. After 4 additional minutes on hold, the call is disconnected. -
Page 17: Call Share
(page 25). For assistance, please visit http://www.panasonic.com/help Making/Answering Calls Press {(VE)} during an outside call to turn on or off this feature. Note: L When this feature is turned on, J is displayed. -
Page 18: Phonebook
{>} to move the cursor to the next space. For assistance, please visit http://www.panasonic.com/help Editing/correcting a mistake Press {<} or {>} to move the cursor to the character or number you want to erase, then press {Clear}. -
Page 19: Copying Handset Phonebook
L If you have rotary/pulse service, you need to press {*} before pressing {MENU} in step 1 to change the dialing mode temporarily to tone. For assistance, please visit http://www.panasonic.com/help Copying handset phonebook items You can copy one or all of the phonebook items from one handset to another. -
Page 20: Caller Id Service
For assistance, please visit http://www.panasonic.com/help Call Waiting Caller ID display If you subscribe to both Caller ID and Call Waiting with Caller ID services, the 2nd caller’s information is displayed... -
Page 21: Into The Phonebook
After that, phone numbers from that caller’s area code are edited automatically. For assistance, please visit http://www.panasonic.com/help Caller ID Service This feature can be turned on or off (page 24). -
Page 22: Programming
KX-TG3032/ KX-TG3033/ KX-TG3034) V.M. access Alarm Ringer setting Set date & time Voice enhancer Copy phonebook Customer support For assistance, please visit http://www.panasonic.com/help Sub-menu 1 – – – Ringer volume Ringer tone Date and time Time adjustment – Copy 1 item Copy all items –... - Page 23 Main menu Initial setting *1 If you program these settings using one of the handsets, you do not need to program the same item using another handset. For assistance, please visit http://www.panasonic.com/help Sub-menu 1 Set answering (KX-TG3031/ KX-TG3032/ KX-TG3033/ KX-TG3034)
- Page 24 Message alert {0}{#} Ringer tone {1}{2} (Handset) Ringer volume {1}{1} (Handset) {0}{5}{1} Set dial mode For assistance, please visit http://www.panasonic.com/help Setting code {1}: Once {0}: <Off> {1}: On {0}: <Off> {1}: <On> {0}: Off – – – – – {1}: <On> {0}: Off {1}–{6}: Level 1–6 <3>...
- Page 25 Remote code {0}{6}{1} Ring count {0}{*}{1} {1}–{3}: Tone <1>–3 Ringer tone (Base unit) For assistance, please visit http://www.panasonic.com/help Setting code {1}: <700ms> {2}: 600ms {3}: 400ms {4}: 300ms {5}: 250ms {6}: 110ms {7}: 100ms {8}: 90ms {1}: A {2}: <B>...
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Page 26: Code Setting
(tone 1 to 3). If you select a melody, you cannot distinguish lines by their ringers. *5 The flash time depends on your telephone exchange or host PBX. Consult your PBX supplier if necessary. The setting should stay at “700ms” unless pressing {FLASH} fails to pick up the call waiting call. -
Page 27: Answering System
– If you recorded your own greeting message, the same message is still announced to callers even though their messages are not recorded. For assistance, please visit http://www.panasonic.com/help Answering System Turning the answering system on/off Press {ANSWER ON} to turn on/off the answering system. -
Page 28: Greeting Message
Erasing your greeting message Press {GREETING CHECK}, and then press {ERASE} while your greeting message is playing. For assistance, please visit http://www.panasonic.com/help Listening to messages using the base unit When new messages have been recorded, the MESSAGE indicator on the base unit flashes. -
Page 29: Listening To Messages Using The Handset
L To edit the number before calling back, press {Edit} repeatedly to select the desired format (page 20). {Call} For assistance, please visit http://www.panasonic.com/help Answering System Operating the answering system You can also operate the answering system by pressing dial keys on the handset during playback. -
Page 30: Remote Operation
{1} to perform a specific operation, or press {2} to listen to more available operations. Operations are For assistance, please visit http://www.panasonic.com/help presented by voice guidance in the following order: – Play back all messages –... -
Page 31: Answering System Settings
Call your phone number. When the answering system picks up, press {*} to skip the greeting message and record your message after the beep. For assistance, please visit http://www.panasonic.com/help Answering System Answering system settings Remote code A remote code must be entered when operating the answering system remotely. -
Page 32: Message Alert
You can select whether or not the message indicator on the handset flashes slowly when new messages are recorded. The default setting is “Off”. For assistance, please visit http://www.panasonic.com/help Important: L If there are new Voice Mail message present (page 33), the message indicator also flashes slowly. -
Page 33: Voice Mail Service
{PAUSE} to add pauses (page 15) between the access number and the password as necessary. Consult your telephone service provider for the required pause time. For assistance, please visit http://www.panasonic.com/help Voice Mail Service Example: 1-222-333-4444 PPPP VM access... -
Page 34: Listening To Voice Mail
If you want to use another phone to listen to Voice Mail messages, you have to dial your access number manually. For assistance, please visit http://www.panasonic.com/help Message alert You can select whether or not the message indicator on the handset... -
Page 35: Multi-Unit Operation
L All the registered handsets beep for 1 minute. L To stop paging, press {INTERCOM}. When you finish talking, press {INTERCOM}. For assistance, please visit http://www.panasonic.com/help Multi-unit Operation Answering an intercom call Handset Press {C} or {s} to answer the page. -
Page 36: Transferring Calls Between Handsets, Conference Calls
Registering a handset The included handset and base unit are preregistered. If for some reason the handset is not registered to the base unit, register the handset. For assistance, please visit http://www.panasonic.com/help Handset: {MENU} i {0}{0}{1} Base unit: KX-TG3021 Press and hold {LOCATOR} until the IN USE indicator flashes. -
Page 37: Useful Information
While pressing down the lever (A), press it in the direction of the arrow (B) until it is secure. For assistance, please visit http://www.panasonic.com/help Tuck the telephone line cord inside the wall mounting adaptor and connect the cord. Mount the unit by... -
Page 38: Headset (Optional)
Headset (optional) Connecting a headset to the handset allows hands-free phone conversations. We recommend using the Panasonic headset noted on page L Headset shown is KX-TCA86. Switching a call between the headset and handset speakerphone To switch to the handset speakerphone, press {s}. -
Page 39: Error Messages
Phonebook full Please lift up and try again. For assistance, please visit http://www.panasonic.com/help Cause/solution L 4 handsets have already been registered to the base unit. A previously deregistered handset number may still be retained in the base unit. To register an additional handset, erase the unnecessary handset number (page 36). - Page 40 System is busy. Please try again later. Store VM access# *1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034 For assistance, please visit http://www.panasonic.com/help Cause/solution L Other units are in use and the system is busy. Try again later. L Another user is listening to messages. Try again later.
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Page 41: Troubleshooting
I cannot hear a dial tone. The indicator on the top right of the handset flashes slowly. *1 KX-TG3031/KX-TG3032/KX-TG3033/KX-TG3034 For assistance, please visit http://www.panasonic.com/help Cause/solution L Make sure the battery is installed correctly and fully charged (page 10). L Check the connections (page 9). - Page 42 While charging, the charge indicator does not light and “Charge for 7h” is displayed. For assistance, please visit http://www.panasonic.com/help Cause/solution L Programming is not possible while either the base unit or another handset is being used. Try again later.
- Page 43 L Move closer to the base unit. L Turn on the clarity booster feature (page 17). L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack.
- Page 44 L If your unit is connected to a telephone line with DSL service, we recommend connecting a noise filter between the base unit and the telephone line jack.
- Page 45 The unit does not record new messages. I cannot operate the answering system. For assistance, please visit http://www.panasonic.com/help Cause/solution L A touch tone phone is required for remote operation. L Enter the remote code correctly (page 31).
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Page 46: Fcc And Other Information
US:AAAEQ##TXXXX. The digits represented by ## are the REN without a decimal point (e.g., 03 is a For assistance, please visit http://www.panasonic.com/help REN of 0.3). If this equipment causes harm to the telephone network, the telephone... - Page 47 Privacy of communications may not be ensured when using this phone. For assistance, please visit http://www.panasonic.com/help Useful Information CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this...
- Page 48 L For body-worn operation, the handset must be used only with a non-metallic accessory. Use of other accessories may not ensure compliance with FCC RF exposure requirements. For assistance, please visit http://www.panasonic.com/help Notice ENERGY STAR As an NERGY Panasonic has determined that this...
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Page 49: Specifications
L Design and specifications are subject to change without notice. L The illustrations in these instructions may vary slightly from the actual product. For assistance, please visit http://www.panasonic.com/help 5 °C – 40 °C (41 °F – 104 °F) 2.4 GHz – 2.48 GHz Approx. -
Page 50: Customer Services
Monday - Friday 9 am to 9 pm; Saturday - Sunday 10 am to 7 pm, EST. TTY users (hearing or speech impaired users) can call 1-877-833-8855. Accessory Purchases Purchase Parts, Accessories and Instruction Books online for all Panasonic Products by visiting our Web Site at: http://www.pasc.panasonic.com or, send your request by E-mail to: npcparts@us.panasonic.com... -
Page 51: Warranty
Panasonic Service and Technology Company Customer Service Center 4900 George McVay Drive Suite B Door #12 McAllen, TX 78503 For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)-768-2910. For Limited Warranty service for headsets if a headset is included with this product please call Panasonic at 1-800-332-5368. - Page 52 Service Center. If the problem is not handled to your satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor. PARTS AND SERVICE, WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY, ARE YOUR RESPONSIBILITY. For assistance, please visit http://www.panasonic.com/help...
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Page 53: Index
G Greeting message Handset locator Headset, optional Hold Intercom Key tone Line mode M Making calls Memory capacity (message recording) For assistance, please visit http://www.panasonic.com/help W Wall mounting Message alert Missed calls Mute Navigator key Pause Phonebook Phonebook copy Power failure... - Page 54 Notes For assistance, please visit http://www.panasonic.com/help...
- Page 55 Notes For assistance, please visit http://www.panasonic.com/help...
- Page 56 L Send the unit to Panasonic Service and Technology Company Customer Service Center, prepaid and adequately insured. L Do not send your unit to Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products.