Page 1 555-8421-220 Remote Gateway 911x Series Installation and Administration Guide Product release 1.6 Standard 3.0 June 2005...
Page 3 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.
Page 5 Publication history June 2005 January 2005 July 2004 October 2001 September 2001 This is the Standard 3.0 issue of the Remote Gateway 911x Series Installation and Administration Guide (NTP 555- 8421-220). This document provides product descriptions, planning, installation, configuration, administration, and troubleshooting information for product release 1.6 of the Remote Gateway 911x series unit.
Page 6 Publication history Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 7: Table Of Contents
Skills you need ..........xviii Nortel product knowledge ....... . . xviii Telecommunications knowledge.
Page 8 Required footstand for Remote Gateway 9110 units ....26 Supported telephone modules ....... 26 Supported telephone features.
Page 9 June 2005 Power requirements ..........37 Input specifications .
Page 10 Exiting the system using the Release key ..... . . 74 Running the telephone menu script ....... . 75...
Page 11 Telephone features operation ........147...
Page 12 Contents Administration Changing the administration password......154 Changing the Configuration Manager password ....155 Changing the Remote Gateway 911x series unit’s password .
Page 13 RJ-45 Ethernet connector ........240 RJ-11 Analog telephone line connector ......241 Admin (serial) connector pin-out table.
Page 14 Part 68 ..........253 Telephone network plug and jack......253 Ringer Equivalence Number .
Page 15: About This Document
Preface About this document In this preface About this guide Product overview Skills you need Conventions used in this guide Related information products Remote Gateway 911x Series Installation and Administration Guide xvii xviii xxii...
Page 16: About This Guide
PC terminology and operation (specifically, Windows 95, 98, NT Workstation 4.0, Millennium Edition (ME), 2000 Professional, XP [Professional and Home Edition]) Nortel PBX terminology, functionality, and administration How to use this guide This guide provides step by step procedures for installing, configuring, and managing the Remote Gateway 911x series unit as a part of your remote services network.
Page 17: Product Overview
Product overview Nortel proudly presents the Remote Gateway 911x series of remote telecommunications and data networking equipment. The Remote Gateway 911x Series Installation and Administration Guide (NTP 555-8421-220) provides information on configuring and maintaining your Remote Gateway 911x series unit.
Page 18: Skills You Need
Nortel product knowledge Knowledge of, or experience with, the following Nortel products and concepts: basic administration of a Meridian 1, Communication Server 1000S (CS 1000S), or Communication Server 2100 (CS 2100) PBX (telephone set and XDLC configuration)
Page 19: Data Networking Knowledge
Data networking knowledge Knowledge of, or experience with, the following aspects of data networking: data link (Layer 2 of the OSI model) — IP protocol — routing network (Layer 3 of the OSI model) — addressing — traffic analysis and provisioning —...
Page 20: Conventions Used In This Guide
Conventions used in this guide This section describes the symbols and text conventions used in this guide. Precautionary messages Note: A “Note” describes the secondary results of procedures or commands, or special conditions that require you to use a procedure or command. ATTENTION! CAUTION Risk of data loss or equipment damage...
Page 21: Pbx Terminology
Result: The IP Configuration property sheet for the Remote Gateway 911x series unit displays in the right pane. PBX terminology Throughout this guide, the term “host PBX” refers to any of the following Nortel PBX platforms: Meridian 1 PBX CS 1000 CS 2100 Remote Gateway 911x Series Installation and Administration Guide →...
Page 22: Related Information Products
Gateway 911x series unit. You can order printed documentation and the CD- ROM from your Nortel distributor. You can also download the documentation in Portable Document Format (PDF) from the Nortel website. To locate these documents, click on the Technical Documentation link at the following website: www.nortel.com Note: The information available on the website may supersede the information provided on the CD-ROM.
Page 23: Cd-Rom
Remote Gateway 9150 unit. Digital Telephone IP Adapter Installation and Administration Guide (NTP 555-8421-211) The Digital Telephone IP Adapter Installation and Administration Guide written for the installer/administrator, describes how to install, configure, and manage Digital Telephone IP Adapter units. CD-ROM...
Page 24 About this document Standard 3.0 xxiv Remote Gateway 911x Series Installation and Administration Guide...
Page 25: Remote Gateway 911X Series Description
C h a p t e r 1 Remote Gateway 911x Series description In this chapter Product Introduction Hardware description Connection options How Remote Gateway 911x series units work System security Telephones Voice over IP Call timers (permanent and call on demand) Local calling Online/Offline Table Emergency service number...
Page 26: Product Introduction
Reach Line Card (RLC) a 10BaseT Ethernet interface to an Internet Access Device (IAD) an analog interface to an analog telephone line, if using Nortel’s patented Quality of Service (QoS) Transitioning Technology This section provides a brief description of each component used to provide Remote Gateway 911x series functionality.
Page 27: Remote Gateway 9115 Unit
Administration Guide (NTP 555-8421-210). Voice over IP technology The Remote Gateway 911x series unit uses Nortel proprietary Voice over IP technology to send voice and data signals between your office and the host PBX through the existing IP data network.
Page 28: Configuration - Device And Software
You can use the following tools to configure the Remote Gateway 911x series unit: telephone menu You must use the telephone menu to configure the Remote Gateway 911x series unit initially. For detailed instructions on using the telephone menu, refer to Chapter 4, “Configuring the 911x unit using the telephone menu”.
Page 29: Hardware Description
Remote Gateway 911x series unit LED indicators The operational status of the Remote Gateway 911x series unit is indicated by LEDs mounted on the following: telephone set footstand for the Remote Gateway 9110 unit front panel of the Remote Gateway 9115 unit Indicator...
Page 30: Remote Gateway 911X Series Unit Led Indicator
Remote Gateway 911x series unit LED indicator display diagrams Remote Gateway 9110 Power Remote Gateway 9115 Front view indicators Power TX RX Remote Gateway 911x Series Installation and Administration Guide G016 G101489...
Page 31: Remote Gateway 9110 Unit
RJ-11 connector (labeled LINE) for an analog connection to the PSTN a male RJ-11 connector on an approximately six-inch TCM cable for the connection between the circuit card and the digital telephone. Remote Gateway 9115 unit The Remote Gateway 9115 unit provides the connections listed below:...
Page 32: Universal Power Supply Support - Remote Gateway 9110 Unit
Universal power supply support - Remote Gateway 9110 unit The Remote Gateway 9110 unit requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.
Page 33: Universal Power Supply Support - Remote Gateway 9115 Unit
Universal power supply support - Remote Gateway 9115 unit The Remote Gateway 9115 unit requires a 0.5A/24V power supply. To order the power supply from your Nortel distributor, request part number NTDR91xx. (The “xx” represents the vintage and can vary.) The design of this power supply, shown in the following illustration, accommodates North American, British (U.K.), and European standards.
Page 34: Internet Access Device Description
A cable modem is used on cable TV lines so that customers can dial up to their Internet service providers over a cable line, instead of a telephone line. Refer to the Remote Gateway 9100 Series Network Engineering Guidelines (NTP 555-8421-103) for detailed information on the interaction of the Remote Gateway 911x series unit with the IP Network.
Page 35: Connection Options
10BaseT Ethernet interface The Remote Gateway 911x series unit uses Nortel proprietary Voice over IP (VoIP) technology over the IP network to the host PBX. Voice data is forwarded as UDP/IP packets and the signalling data as TCP/IP packets. You can connect the Ethernet interface to an Internet Access Device such as a BRI router, an xDSL modem, or cable modem.
Page 36: Qos Transitioning Technology
QoS Transitioning Technology If you connect to both the PSTN and IP network, then you can use QoS Transitioning Technology to re-route calls from the IP network to the PSTN connection if the QoS on the IP network degrades. When the QoS returns to normal, QoS Transitioning Technology automatically moves the calls back to the IP network.
Page 37: How Remote Gateway 911X Series Units Work
RLC located on the host PBX These two components, along with the connection options described on page 11, extend the host PBX services to a remote user. PSTN and IP network diagram Remote Gateway 9115 Digital telephone Ethernet Internet Access Device...
Page 38: Outgoing Call Process
Outgoing call process To place outgoing calls, users can either pick up the handset on the telephone or press a line key. There are two types of line keys: host calling key Use this key to place a call through the host PBX.
Page 39: Host-Controlled Call Mode
After you press the local calling key, 2–5 seconds can pass before the digital telephone set presents a dial tone if signaling is over the PSTN. If the digital telephone set does not present a dial tone within this period, press the Release key and the press the local calling key again.
Page 40: Call Scenario 1: Host-Controlled-Corporate Internal Call
The following diagram shows how a call is routed when placing a host- controlled call over the PSTN or IP network to the corporate office: Host-controlled call (corporate internal call) Remote site Remote Gateway 9115 Digital telephone Corporate Host location Host Host...
Page 41: Pstn Call
Result: The Remote Gateway 911x series user hears a dial tone. This indicates a successful connection to the RLC over the IP network (item B). The Remote Gateway 911x series user dials a telephone number, such as the extension number of host station 1.
Page 42: Call Scenario 2: Host-Controlled-Corporate External Call
Calls work the same in reverse, from the host PBX site to the Remote Gateway 911x series unit site. Host-controlled call (corporate external call) Remote site Remote Gateway 9115 Digital telephone Corporate Host location Host Host...
Page 43 RLC over the IP network and the corporate WAN (item B). The Remote Gateway 911x series user dials the external telephone number. Result: The Remote Gateway 911x series unit sends the dialed digits as packets across the Ethernet network.
Page 44: Call Scenario 3: Locally Controlled Mode-Local Call
The diagram below shows how a call is routed when placing a call within your local area using either the Remote Gateway 9110 unit or the Remote Gateway 9115 unit. Locally controlled call Remote site Remote Gateway 9115 Digital telephone Corporate Host location Host Host stations The network that is used to route the host-controlled call is transparent to the user, and the dialing requirement is the same for both.
Page 45 Result: The Remote Gateway 911x series user hears a PSTN dial tone from the Central Office (item 1). The Remote Gateway 911x series user dials the external telephone number. The dialed digits travel across the PSTN to the called party (item 2).
Page 46: System Security
If the identifiers do not match, then the RLC records an event in the Remote Gateway 911x series system log. You can view the system log in Remote Gateway 9100 Series Configuration Manager. The telephone displays HOSTLESS MODE,ïindicating that communications with the host PBX are down.
Page 47: Telephones
M2008D M2008HFD M2216D Your digital telephone must have a one or two-line display in order to configure the Remote Gateway 911x series unit with the telephone display menu. Notes: Because it is a discontinued model, the M2616CT cordless digital telephone set is no longer supported.
Page 48 RLC as a TAPI port. Notes for M39xx series digital telephone sets: To label the Local Keys on M3902 digital telephone sets, use the options key on the digital telephone set itself. If you downgrade the host PBX to a release prior to X11 release 25.40, you must also downgrade any new or upgraded M39xx digital telephone sets so that the Meridian 1 PBX can support them.
Page 49: M2000 Series (European Models M3310 And M3820) And M39Xx Series Digital Telephone Set Model And Accessory Compatibility
External alert Key-based expansion module ATA (Analog Terminal Adapter) MCA (Meridian Communications Adapter) i. The host PBX must be running software capable of supporting each digital telephone set model used. Remote Gateway 911x Series Installation and Administration Guide Remote Gateway 9110...
Page 50: M39Xx Series Digital Telephone Set Accessory Compatibility
Telephone. The required ATA/MCA footstand is standard on Meridian Modular Telephones (M2000 series) with a date code of May 6, 1998 or later. Contact your Nortel distributor to obtain the required footstand if your telephone has an earlier date code.
Page 51: Supported Telephone Features
This is a normal occurrence and is caused by the DSP activating a dial tone relay. Refer to Chapter 6, “Using the digital telephone”, for a detailed description of the features listed above. Computer telephony integration applications...
Page 52: Automatic Call Distribution (Acd) Applications
Automatic Call Distribution (ACD) applications The Remote Gateway 911x series supports all Nortel Automatic Call Distribution (ACD) applications. If an ACD agent loses communication to the Remote Gateway 911x series unit, or the unit goes offline, the agent is placed in Make Set Busy (MSB) mode. This mode logs the agent out of the ACD queue so that calls can be routed to other ACD agents.
Page 53: Communications System And Software Requirements
Communications system and software requirements The following table shows the software versions necessary to run Remote Gateway 911x series units on compatible Nortel’s communications systems. Remote Gateway 911x series units Communications system Meridian 1 PBX CS 1000 CS 2100 i. Requires Remote Gateway 9100 Series software version 1.5 or higher.
Page 54: Voice Over Ip
Voice over IP You can configure the Remote Gateway 911x series unit to use the following Voice over IP (VoIP) features: converting analog voice into digital data for transmission as voice packets over your IP network automatically switching from the IP network to the analog connection when the voice QoS on the IP network deteriorates below an acceptable level Configure the latter VoIP feature on the RLC.
Page 55: Call Timers (Permanent And Call On Demand)
The Remote Gateway 911x series supports both permanent and call on demand PSTN connections. A permanent connection means that the connection between the remote digital telephone and the host PBX remains connected at all times. A call on demand connection means that the RLC or Remote Gateway 911x series unit establishes a connection only when it requires a connection to the host PBX.
Page 56: How The Timers Work To Control Pstn Costs
For example, if you set the RLC idle timer to 60 seconds, the PSTN call remains connected for 60 seconds after you hang up. As with the minimum call duration timer, reestablishing an analog, host-controlled connection after the connection drops takes approximately 8 to 10 seconds while modem training takes place. How the timers work to control PSTN costs The minimum call duration and idle timers work together to control PSTN charges.
Page 57: Local Calling
PSTN calls over the analog connection. When placing calls in the Hostless mode, you must press the DN key twice to get dial tone. Refer to Chapter 6, “Using the digital telephone” for a detailed description of local calling.
Page 58: Online/Offline Table
30, 20, and 10 seconds before the connection is terminated. To override connection termination, you must enter the online SPRE (Special Prefix) code on the telephone. You can configure an online/offline table for each remote site on the RLC. Refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421- 210) for configuration information.
Page 59: Emergency Service Number
Remote Gateway 911x Series Installation and Administration Guide If you are using only the IP network to route calls, you must place emergency service calls on a telephone that is directly connected to a PSTN line. If you place an emergency...
Page 60: Remote Gateway 9100 Series Configuration Manager
Note: You must use the telephone set menu to configure the Remote Gateway 911x series unit for the first time. Refer to “Before you begin” on page 72 for a detailed telephone menu description.
Page 61: Power Requirements
Power requirements This section lists characteristics of the recommended power supplies for the Remote Gateway 911x series units. Input specifications Input specifications for the Remote Gateway 911x series units are as follows: Characteristic voltage frequency current Output specifications Output specifications for the Remote Gateway 911x series units are as follows: Characteristic voltage current...
Page 62 Remote Gateway 911x Series description Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 63: Planning For Installation
C h a p t e r 2 Planning for installation In this chapter Physical environment Administration PC Network considerations Deployment Remote Gateway 911x Series Installation and Administration Guide...
Page 64: Physical Environment
Remote Gateway 911x series units. Space Insert the Remote Gateway 9110 unit into the base of a digital telephone set. The dimensions for the circuit card are as follows: 16.5 cm (6.5 inches) wide 8.8 cm (3.5 inches) deep...
Page 65 Specification Normal operation Recommended: Temperature (Ambient) Relative humidity Storage Recommended temperature Relative humidity Power consumption Voltage Current Remote Gateway 911x Series Installation and Administration Guide Minimum Maximum 0°C (32°F) 40°C (104°F) 95% (non- condensing) -40°C (-40°F) 70°C (158°F) 95% RH (non- condensing) 24VDC 0.3A...
Page 66: Mounting Options
The Remote Gateway 9110 package includes a power cord and power supply. Cables included with the Remote Gateway 9115 unit The Remote Gateway 9115 package includes the following cables: 1.83 meter (6-foot) RJ-11 telephone cord a power cord and power supply Cables you must supply yourself The following cables used to establish the network connections are industry- standard cables and are not provided in the Remote Gateway 9115 package.
Page 67: Administration Pc
Remote Gateway 911x series unit. You can connect to Remote Gateway 911x series unit with Telnet to use Configuration Manager, or using the digital telephone set menu. You can access Configuration Manager using a 10BaseT Ethernet connection for ongoing administration and upgrade of Remote Gateway 911x series units.
Page 68: Administering Multiple Nodes In The Network
Administering multiple nodes in the network If you are responsible for administering one or more Remote Gateway 911x series units and the RLC on the host PBX, you can access them and the RLC from anywhere on the network. Note: You do not have to install separate administration PCs for the RLC and the Remote Gateway 911x series unit(s).
Page 69: Optivity Telephony Manager And Configuration Manager
Windows XP Optivity Telephony Manager and Configuration Manager Nortel does not guarantee that Optivity Telephony Manager (OTM) and the Configuration Manager can operate simultaneously on the same administration PC. Simultaneous running of these two applications has not been tested and is, therefore, not supported.
Page 70: Network Considerations
Network considerations Refer to the Remote Gateway 9100 Series Network Engineering Guidelines (NTP 555-8421-103) for detailed information on planning and preparing your network for the addition of Remote Gateway 9100 Series units. The Remote Gateway 911x series unit communicates with the host PBX using either the PSTN and/or IP networks.
Page 71: Qos
Network diagram The following diagram shows the Remote Gateway 911x series unit’s position in an IP network. Internal Host network 10.3.1.1 10.3.1.2 Management port (optional) Router 10.3.1.3 The data path from the Remote Gateway 911x series unit to the RLC must be capable of handling voice traffic, with little or no congestion and few delays.
Page 72: Deployment
Deployment This section presents the Remote Gateway 911x series unit deployment models (options) that are supported by Nortel. Transport media You can configure the Remote Gateway 911x series unit on the RLC to use the following transport media: the IP network (IP only)
Page 73: Ip Deployment
An example of this is a remote user listening to a conference call with the user’s digital telephone set on mute. After five minutes (the default NAT translation table timer on many NAT routers) the router drops the voice path.
Page 74: Pstn Deployment
One Network Address Translation (NAT) router supports only one Remote Gateway 911x series unit. One Port number and Network Address Translation (PNAT) router supports multiple Remote Gateway 911x series units. The RLC requires an IP address that the Remote Gateway 911x series unit can access.
Page 75: Qos Transition
Model 4: PSTN on-demand If either toll charges or B-channel usage at the host PBX is an issue, configure a PSTN on-demand connection. This deployment option provides the best economy. 12-20 second connect time for new calls if PSTN link is down PSTN link closes after PBX calls complete configure the PSTN # of the Remote Gateway 911x series unit on the RLC does not support call waiting even if cancel call waiting is entered on the...
Page 76: Local Pstn Connection
Emergency Service Calls The Remote Gateway 911x series unit can re-route emergency (911 in North America) calls made from the digital telephone keys to the analog port. This places the call to emergency personnel in the city of the remote location instead of the corporate office.
Page 77 The modem answers inbound PSTN calls the when Remote Gateway 911x series unit is online and the PSTN link is unavailable. Note: Nortel does not recommend the Model 4 configuration due to the delays in establishing bandwidth. In addition, a PSTN caller can hear a burst of modem tones if calling the analog line when it is idle in the online mode.
Page 78: Sharing A Pstn Line
Sharing a PSTN line Note: Nortel strongly recommends against sharing a PSTN line with other devices if you intend to take advantage of QoS Transitioning Technology. If you chose to deploy the Remote Gateway 911x series unit on a shared PSTN...
Page 79: Installing The Remote Gateway 911X Series Unit
C h a p t e r 3 Installing the Remote Gateway 911x series unit In this chapter Preparing for installation Installing the Remote Gateway 9110 circuit card Installing the Remote Gateway 9115 unit Testing the network connection Remote Gateway 911x Series Installation and Administration Guide...
Page 80: Preparing For Installation
ESD can seriously damage component parts such as circuit cards. Implement the following precautions that are recommended by computer and telephone equipment manufacturers: — Remove items that generate static charge from the installation site.
Page 81: Required Hardware And Software Tools
Remote Gateway 911x series unit one six-foot RJ-11 telephone cable for each Remote Gateway 9115 unit one installation kit for each Remote Gateway 9110 circuit card. Each installation kit includes the following: —...
Page 82: Installing The Remote Gateway 9110 Circuit Card
Disconnect the telephone-side connection of the RJ-11 TCM telephone cable. The other end of this cable connects to the wall jack. Place the telephone on a flat surface with the keypad facing downward. Note: Ensure that you are grounded with an approved ESD strap.
Page 83: Inserting The Remote Gateway 9110 Circuit Card
Unscrew and remove the footstand of the digital telephone. Note: Refer to “A” in the following diagram. Punch out the front panels in the footstand of the telephone to make the connections accessible when you install the Remote Gateway 9110 circuit card.
Page 84 Remote Gateway 9110 circuit card into the jack on the telephone. Re-attach the footstand to the bottom of the telephone. Apply the overlay identifying the power connection, the jack for an analog line connection for PSTN functionality, and the jack connecting your Ethernet for IP network connectivity.
Page 85: Installing Ferrite Beads
Installing ferrite beads The Remote Gateway 9110 circuit card installation kit contains two ferrite beads. Ferrite beads protect the Ethernet and power supply cable from electromagnetic interference (EMI). The two heavy pieces of ferrite come in a plastic-hinged cover that forms a block and has a hole in the middle for the cable to pass through.
Page 86: Connecting The Remote Gateway 9110 Circuit Card
Connecting the Remote Gateway 9110 circuit card Ensure that you have obtained the following telephone and Ethernet cables for your network: Telephone cable with standard connectors for the PSTN line One end of the RJ-11 telephone cable connects to the Remote Gateway 9110 unit and the other end connects to the telephone line.
Page 87: Powering Up The Remote Gateway 9110 Circuit Card
The power LED flashes three times to verify all critical functionality. If the Remote Gateway 9110 circuit card completes a successful self-test, the telephone display shows one of the following messages: A time and date, if connected to a PBX.
Page 88: Installing The Remote Gateway 9115 Unit
Installing the Remote Gateway 9115 unit You can install the Remote Gateway 9115 unit on a desk or on the wall. The unit has the following dimensions: 18.2 cm (7.2 inches) wide 9.9 cm (3.9 inches) deep 2.544 cm (1 inch) high Note: If you want to mount the Remote Gateway 9115 unit on the wall, you must provide your own mounting hardware.
Page 89 June 2005 Installing the Remote Gateway 911x series unit Refer to the following diagram. G023 Remote Gateway 911x Series Installation and Administration Guide...
Page 90 Complete the following procedure: Choose the location on the wall where you want to mount the Remote Gateway 9115 unit. Use the pre-drilled screw slots on the bottom of the Remote Gateway 9115 unit as a guide to measure and mark the location on the wall for each mounting screw.
Page 91: Connecting The Remote Gateway 9115 Unit
Obtain the following cables for your network. These cables are not supplied. one standard telephone cable This cable, with RJ-11 plugs on each end, connects the Remote Gateway 9115 unit to the analog telephone outlet or data modem, if your data modem provides analog line functionality. Ethernet cable...
Page 92: Connecting The Remote Gateway 9115 Unit To The Network
Gateway 9115 unit to the jack marked DIGITAL PHONE on the rear panel of the Remote Gateway 9115 unit. b. Plug the other end of this cable to the jack on the digital telephone. Connect the Remote Gateway 9115 unit to the telephone line as follows: a.
Page 93: Powering Up The Remote Gateway 9115 Unit
LED flashes three times to verify all critical functionality, including: RAM memory test Flash checksum validation If the Remote Gateway 9115 unit completes a successful self-test, the telephone display shows one of the following messages: A time and date, if connected to a PBX.
Page 94: Testing The Network Connection
Testing the network connection After you have installed the hardware and performed initial configuration, use the following methods to test the network connectivity: Perform a PING test.To perform this test, the following must be true: — You must be physically connected to the network. —...
Page 95: Configuring The 911X Unit Using The Telephone Menu
C h a p t e r 4 Configuring the 911x unit using the telephone menu In this chapter Before you begin Running the telephone menu script Remote Gateway 911x Series Installation and Administration Guide...
Page 96: Before You Begin
Configuration Manager, refer to the Reach Line Card Installation and Administration Guide (NTP 555-8421-210). Note: You cannot access the telephone menu and Configuration Manager at the same time. You must use one or the other. If you want to use Configuration Manager to configure the Remote Gateway 911x series unit, refer to Chapter 5, “Changing configuration settings using Configuration Manager”.
Page 97: Accessing The Telephone Menu
BACKSPACE # Backing up while in the telephone menu If, at any time while working with the telephone set menu, you make a mistake, you can return to the previous level in the menu system by pressing the Release (Rls, R, or Goodbye depending on your telephone set) key once.
Page 98: Exiting The System Using The Release Key
Note: The Confirm Exit? message indicates that you have reached the top level of the menu. The telephone display asks you to confirm your request to exit the configuration menu, similar to the following: Confirm Exit?
Page 99: Running The Telephone Menu Script
After installing and powering up the Remote Gateway 911x series unit: Press the release key four times within three seconds to access the telephone menu. Result: The telephone display prompts you for a user name, similar to the following: Enter User Name Press the Rls key to exit.
Page 100 Enter the digits 48378123 (GUEST123), the default password, or the current password, if you have customized the password, and then press the Hold key. Result: The telephone display asks if you want to display local IP parameters: Display Local IP?
Page 101 The telephone display asks if you want to restore default values, similar to the following: Restore Default Values? [1-Yes 2-No] IF you want to retain current configuration settings for this Remote Gateway 911x series unit, revert Remote Gateway 911x series unit...
Page 102 The telephone display asks if you want to modify the unit ID of the Remote Gateway 911x series unit, similar to the following: Modify Unit ID? [1-Yes 2-No] IF you want to modify the Unit ID of the Remote Gateway 911x...
Page 103 5 Press the Hold key. Result: The telephone display prompts you for the number of minutes in the time offset. The telephone display also shows the current time offset, similar to the following: Enter Offset in Minutes 6 Enter the number of minutes of the time offset.
Page 104 Remote Gateway 911x series unit at the remote site, The telephone display asks if you want to modify the emergency code, similar to the following: Modify Emergency Code? [1-Yes 2-No] IF you want to...
Page 105 The telephone display asks if you want to modify the SPRE code that you must dial to go online manually, similar to the following: Modify Online SPRE? [1-Yes 2-No] IF you want to modify the number that you must dial to go...
Page 106 The telephone display asks if you want to modify the SPRE code that you must dial to go offline manually, similar to the following: Modify Offline SPRE? [1-Yes 2-No] IF you want to modify the number that you must dial to go...
Page 107 The telephone display asks if you want to modify the SPRE code that you must dial to register for, or begin a work session, the registration SPRE code, similar to the following: Modify Reg. SPRE? [1-Yes 2-No] IF you want to...
Page 108 The telephone display asks if you want to modify the SPRE code that you must dial to deregister from, or end a work session, the Deregistration SPRE code, similar to the following: Modify Dereg. SPRE? [1-Yes 2-No] IF you want to...
Page 109 The telephone display asks if you want to modify the IP parameters, similar to the following: Modify IP Parameters? [1-Yes 2-No] IF you want to retain the current IP parameters configured for this Remote Gateway 911x series unit, modify the IP...
Page 110 5 Press the digits of the Remote Gateway 911x series ’s permanent IP subnet mask. unit 6 Press the Hold key. Result: The telephone display asks if you want to modify the Remote Gateway 911x series unit’s IP gateway, similar to the following: Modify IP Gateway?
Page 111 IP gateway. Use the * key for the IP address delimiter. (Refer to the table on page 73.) 10Press the Hold key. Result: The telephone display asks if you want to enable DiffServ, similar to the following: Enable DiffServ?
Page 112 Access Control layer (802.1Q), THEN do the following: 1 Press 2. 2 Press the Hold key. Result: The telephone display asks if you want to enable 802.1Q Mapping, similar to the following: Enable 802.1Q Mapping? [1-Yes 2-No] 1 Press 1.
Page 113 IEEE Media Access Control layer, The telephone display asks if you want to modify RLC Parameters, similar to the following: Modify RLC Parameters? [1-Yes 2-No] IF you want to retain the current...
Page 114 THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you to enter the RLC port number that you want to process this Remote Gateway 911x series unit’s traffic. The telephone display also shows the RLC port number...
Page 115 5 Enter the Remote Gateway 911x series unit’s 10- digit outbound security ID. 6 Press the Hold key. Result: The telephone display asks if you want to enable the IP connection to the RLC from this Remote Gateway 911x series unit, similar to the...
Page 116 7 Proceed to step 14, below. 1 Press 2. 2 Press the Hold key. Result: The telephone display asks if you want to enable PSTN calling to this Remote Gateway 911x series unit, similar to the following: Enable PSTN to RLC?
Page 117 RLC from this Remote Gateway 911x series unit, The telephone display asks if you want to modify the local calling settings on this Remote Gateway 911x series unit, similar to the following: Modify Local Calling? [1-Yes 2-No]...
Page 118 THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display asks if you want to enable this Remote Gateway 911x series unit to place calls without involving the host PBX, similar to the following:...
Page 119 Remote Gateway 911x Series Installation and Administration Guide THEN do the following: 1 The telephone display prompts you for the DN of the Local calling key. The telephone display also shows the current Local DN on this Remote...
Page 120 Remote Gateway 911x series unit, The telephone display asks if you want to modify the current modem tones setting for this Remote Gateway 911x series unit, similar to the following: Modify Modem Tones? [1-Yes 2-No] THEN do the following: 1 Press 1.
Page 121 Remote Gateway 911x Series Installation and Administration Guide THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you to enable or disable modem tones, similar to the following: Play Modem Tones 1-Enable 2-Disable 3 Choose from the options presented.
Page 122 M2616CT, M3310, M3820, M3902, M3903, M3904, M3905, or OTHER. Choose OTHER if you are using a Nortel digital telephone set with a display that is not included in the preceding list. 5 When the telephone display shows the model of your telephone set, press 1 and the Hold key.
Page 123 Remote Gateway 911x series unit, The telephone display asks if you want to save the configuration you have just entered, similar to the following: Save Configuration? [1-Yes 2-No] IF you want to discard your most...
Page 124 Note: Do not interrupt the power to the Remote Gateway 911x series unit during the save process. The telephone display asks if you want to reboot the Remote Gateway 911x series unit, similar to the following: Reboot Unit? [1-Yes 2-No]...
Page 125 Remote Gateway 911x Series Installation and Administration Guide THEN do the following: 1 Press 1. 2 Press the Hold key. Result: The telephone display asks if you want to shut the system down or restart the system, similar to the following: 0-Shut Down 1-Restart 1 Press 1.
Page 126 JAN 01 12:13 P 6 If the telephone is connected to a PBX, it is ready to send and receive telephone calls as normal. 7 If the telephone is not connected to a PBX, the...
Page 127 Result: Return to “Display Local IP? [1-Yes 2-No]” on page 76. 1 Press 1. 2 Press the Hold key. Result: The telephone display prompts you to turn off the Remote Gateway 911x series unit, similar to the following: Please remove System...
Page 128 Configuring the 911x unit using the telephone menu Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 129: Changing Configuration Settings Using Configuration Manager
C h a p t e r 5 Changing configuration settings using Configuration Manager In this chapter Before you begin Remote Gateway 911x series unit system configuration IP configuration RLC connection configuration Auto upgrade configuration Syslog configuration Remote Gateway 911x Series Installation and Administration Guide...
Page 130: Before You Begin
911x series units. If you need remote serial access to Configuration Manager, use a remote management software application. Note: Nortel recommends that you use the telephone set menu to perform the initial configuration for the Remote Gateway 911x series unit. Refer to Chapter 4, “Configuring the 911x unit using the telephone menu.”...
Page 131: Remote Gateway 911X Series Unit System Configuration
Remote Gateway 911x series unit system configuration This section describes the settings that apply to the Remote Gateway 911x series unit system. → Getting there 911x 911x System Configuration property sheet Remote Gateway 911x Series Installation and Administration Guide → Configuration Manager 911x System Configuration...
Page 132: Emergency Service Programmability
PBX and the telephone number sent to the Central Office (CO). Also, in their haste to reach an emergency service, some users can forget to dial trunk access digits.
Page 133 Click on the Send button to update the Remote Gateway 911x series unit with the new information. IF you are logged on to the Remote Gateway 911x series unit, not logged on to the Remote Gateway 911x series unit, Note: When you change System Configuration parameters and Save to Flash, calls can be dropped.
Page 134 911x System Configuration field descriptions Field Unit ID Node Name DSP Gain Time Offset Description Enter a unique number from 1 through 20 to identify the Remote Gateway 911x series unit that you are configuring and differentiate it between the RLC, Remote Gateway 9150 unit, and all other remote units connected to the same RLC.
Page 135 Enter the number that the user must dial to tell the PBX to send to the CO the emergency service telephone number in the Dialed Number field immediately to the right. The first default is 911. Subsequent defaults are NC (Not Configured).
Page 136 Field Emergency Feature (continued) Enable PBX Alarms SPRE Codes: Online SPRE Codes: Offline Description If you are using only the IP network to route calls, leave this field blank. Click on the OK button. Refer to “Emergency service programmability” on page 108 for further details on this feature.
Page 137 Remote Gateway 911x Series Installation and Administration Guide Description Enter the SPRE code (maximum seven digits) that engages the user’s telephone with a multi-user or dynamic port, or accept the default code. The default is #97. Note: The SPRE code is automatically prefixed with a pound sign (#).
Page 138 The default is Disable. Note: This field is only available when you select the Local Call: Status: Enable option. Select the type of digital telephone that the Remote Gateway 911x series unit attaches to, using the drop down list box.
Page 139 Remote Gateway 911x Series Installation and Administration Guide Description Select the type of addon module attached to the Remote Gateway 911x series unit’s telephone, if the telephone is an M3904 or M3905 telephone. Valid options are DBA, KBA, and Not Configured.
Page 140: Ip Configuration
IP configuration This section explains how to change the IP address, subnet mask, and default gateway for the Remote Gateway 911x series unit. → Getting there 911x IP Configuration property sheet → Configuration Manager Remote Gateway 911x Series Installation and Administration Guide IP Configuration...
Page 141: Configuring Ip Information
Configuring IP information To change the IP information: Complete the fields of the IP Configuration property sheet as described in “IP Configuration field descriptions” on page 119. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Remote Gateway 911x series unit with the new information.
Page 142 Restart the Remote Gateway 911x series unit. Notes: a. To restart a Remote Gateway 911x series unit, use the procedure found under “Restarting the system” on page 205. b. When you change IP configuration parameters and Save to Flash, calls can be dropped.
Page 143 IP Configuration field descriptions Field Automatic DHCP Configuration Address Information—IP Address, IP Network Mask, IP Gateway IP Address IP Network Mask Remote Gateway 911x Series Installation and Administration Guide Description Click on the Obtain IP Address from Server option button to allow the Remote Gateway 911x series unit to use an IP address dynamically assigned by a DHCP server on the IP network.
Page 144 Field IP Gateway DiffServ CodePoint Description Enter the IP address of the IP gateway serving the Remote Gateway 911x series unit. A gateway is a device that functions as a node on two networks, forwarding packets from one network to addresses on the other networks.
Page 145 Field DiffServ CodePoint: Value Remote Gateway 911x Series Installation and Administration Guide Description Select the DiffServ CodePoint value from the drop down box. Valid options and their value (in hexadecimal) are: CS7 (Precedence 7 - Network Control) - 0x38 CS6 (Precedence 6 - Inter-network Control) - 0x30 EF (Expedited Forwarding) - 0x2E AF41 (Assured Forwarding Class 4, Delay =...
Page 146 Field 802.1Q Mapping 802.1Q Mapping: VLAN ID 802.1Q Mapping: Priority Description This setting inserts an additional tag at the Media Access Control (MAC) layer of IEEE 802.3 and therefore ends at the first router. Refer to RFC 2474. Click on the Enable option button if you want to allow prioritization of voice packets sent from this Remote Gateway 911x series unit over LAN portions of the network.
Page 147: Rlc Connection Configuration
RLC connection configuration This section shows you how to change the RLC connection information needed by the Remote Gateway 911x series unit to establish connections with the RLC on the host PBX. → Getting there 911x RLC Connection Configuration property sheet Remote Gateway 911x Series Installation and Administration Guide →...
Page 148: Configuring The Rlc Connection Information
Configuring the RLC connection information To change the RLC connection information: Complete the fields of the RLC Connection property sheet as described in “RLC connection configuration” on page 123. Click on the OK button to save the information in the temporary work file. Click on the Send button to update the Remote Gateway 911x series unit with the new information.
Page 149 RLC Connection configuration field descriptions Field Unit ID RLC Port Number IP Connection IP Connection: IP Address IP Connection: IP Signaling PSTN Connection Remote Gateway 911x Series Installation and Administration Guide Description The RLC’s non-configurable unit ID of 254. Enter the RLC voice port number designated for the Remote Gateway 911x series unit on the RLC Remote connection configuration property sheet.
Page 150 Security Id: Outbound Security ID Description If you enabled the PSTN connection, enter the telephone number used to connect to the RLC. The telephone number can contain the following digits and characters: 0 through 9, #, *, comma (,), period (.), and dash (-).
Page 151 Field Security Id: Inbound Security ID CallParrot Feature Keys Remote Gateway 911x Series Installation and Administration Guide Description If you selected Provision ID as the security level, enter the Security ID for incoming calls. This ID must be a 10-digit password. The Remote Gateway 911x series unit compares the security ID of the incoming call to the Inbound Security ID configured in this field.
Page 152: Auto Upgrade Configuration
Auto upgrade configuration Use the Auto Upgrade Configuration property sheet to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units. → Getting there Auto Upgrade Configuration property sheet →...
Page 153: Configuring Automatic Upgrade
Configuring automatic upgrade To configure automatic upgrade of your Remote Gateway 911x series unit, complete the following steps: Access the Auto Upgrade Configuration property sheet. Complete the fields as described in “Auto Upgrade Configuration field descriptions” on page 130. Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC.
Page 154 Auto Upgrade Configuration field descriptions Field Status TFTP Server: IP Address Start Auto Upgrade Frequency Time Description Click on the Enable option button if you want to automatically or on a scheduled basis query a predefined TFTP server and upgrade the firmware for Remote Gateway 9100 Series units.
Page 155 Field Date Remote Gateway 911x Series Installation and Administration Guide Description Select the date when you want the auto upgrade process to be performed (if you selected “Once a Month” in the Frequency field).
Page 156: Syslog Configuration
Syslog configuration Use the Syslog Configuration property sheet to enable syslog functionality and configure up to three syslog server IP addresses for logging all events (display logs) to the syslog server(s) you configure. This feature allows event logs (display logs) to be retained if you reboot or restart the Remote Gateway 9100 Series unit.
Page 157: Configuring Syslog Functionality
Configuring syslog functionality To configure syslog functionality on your RLC, complete the following steps: Access the Syslog Configuration property sheet. Complete the fields as described in “Syslog Configuration field descriptions” on page 134. Click on the OK button. Result: Configuration Manager writes the changes to a temporary file on the administration PC.
Page 158 Syslog Configuration field descriptions Field Status IP Address Delete Facility Indicator Description Click on the Enable option button if you want to enable the syslog functionality. Click on the Disable option button if you do not want to enable the syslog functionality. The default is Disable.
Page 159: Using The Digital Telephone
C h a p t e r 6 Using the digital telephone In this chapter Modes of operation Placing and receiving calls Indicator updates Display messages Telephone features operation Going online and offline Remote Gateway 911x Series Installation and Administration Guide...
Page 160: Modes Of Operation
Host-controlled modes Host-controlled mode means that the host PBX controls the following: some display messages that display on your telephone indicator updates such as the message waiting indicator calls that you receive from or place to someone at the host PBX site...
Page 161: Locally Controlled Modes
Online mode When in online mode, calls initiated on the host calling key are directed through the host PBX. The display on your digital telephone set shows Online Mode. Offline mode When in offline mode, you cannot place or receive calls through the host PBX over either the PSTN or IP network.
Page 162: Why Offline Mode Is Important
Why offline mode is important Your organization is concerned about telephone costs and, as such, wants to ensure that the PSTN line at your site is used for host-controlled calls during business hours only. This is especially important when the PSTN connection between the host PBX and your site is defined as permanent (always on) rather than on demand.
Page 163: Placing And Receiving Calls
You can place an outbound call from a Remote Gateway 911x series unit station in one of the following ways: method 1: Lift the telephone handset. This method automatically initiates a host-controlled call. Note: If you then press the local calling key, the call moves to locally controlled mode, and the host PBX connection is released.
Page 164: Placing A Host-Controlled Call
Placing a host-controlled call To place a host-controlled call: Lift the telephone handset or press the host calling key. Result: You hear a dial tone over a connection with the host PBX. Note: If a connection to the host PBX cannot be established within a time-...
Page 165: Calling Another Station At Your Site-Locally Controlled Mode
If a connection cannot be established through the host PBX, you can use the local calling key to place the station-to-station call. Lift the telephone handset or press the host calling key. Result: A connection is established with the host PBX and you hear a dial tone.
Page 166: Indicator Updates
Indicator updates Digital telephone indicators reflect the current status of the telephone. For example, they identify when calls are waiting, active, on hold, or (if your office has voice mail) that messages are waiting. The host PBX updates indicators when a connection between the host PBX and Remote Gateway 911x series unit is active.
Page 167: Pstn Line Usage And The Local Calling Indicator
PSTN line usage and the local calling indicator The following two instances of PSTN line usage cause the local calling indicator to remain lit solid: a remote call on the PSTN line When there is a remote call on the local calling (PSTN) key, the local calling indicator stays lit, indicting that the line is active.
Page 168: Display Messages
Display messages This section describes the messages that can display on your digital telephone set. Message descriptions Message Going Offline in 30 Secs Going Offline in 20 Secs Going Offline in 10 Secs Hostless Mode Logged In Description This message warns you that all digital telephones at this site are about to go offline in the number of seconds indicated.
Page 169 Refer to “SPRE Codes: Online” on page 112 for further details. The Offline Modeïmessage is not persistent on the M3903 telephone display. This message sometimes only displays for part of the Offline period. This means you can place and receive calls through the host PBX.
Page 170 Message Bandwidth Limit DSP Limit Description There is not enough bandwidth to complete the requested action. Try again at a later time. There were not enough DSP resources to complete the requested action. Try again at a later time. Remote Gateway 911x Series Installation and Administration Guide...
Page 171: Telephone Features Operation
Telephone features operation This section describes how to use the following digital telephone features in host-controlled modes: call forward call transfer call waiting The conference, transfer, and call forward features are only supported for host- controlled calls. Emergency service calls The Remote Gateway 911x series unit allows you to program an emergency number (for example, 911).
Page 172: Call Waiting
When you press the Hold key on a locally controlled call, the holding party hears silence. Since Remote Gateway 911x series units have only one local calling key, you cannot place another locally controlled call while the first call is on Hold.
Page 173: Call Transfer
If you are busy with a locally controlled call, an incoming host-controlled call flashes the host calling key and sounds the alert tone. If you have enabled QoS Transitioning Technology, Nortel recommends that you disable call waiting. Call waiting presents CLID and CPND information according to the options that your service provider offers and what you have subscribed to.
Page 174: Conference
Press the Transfer key again to complete the transfer. Note: You can press the Transfer key while the call is still ringing, or after the called party answers. Conference The Conference feature is supported for host-controlled calls only. You cannot conference in someone who must be called through the local PSTN.
Page 175: Going Online And Offline
When negotiation is completed and connection to the host PBX has been established, Online Mode appears on the telephone display and the system is ready to place and receive host calls. Using the SPRE code to place your unit in offline mode To use the SPRE code to place your unit in offline mode, dial the pound (#) key followed by the offline SPRE code.
Page 176: Overriding An Automatic Offline Event From The Host Pbx
On-Demand and Permanent Allocation to Remote Gateway 911x series units Nortel recommends that you do not enable the On-Demand feature when configuring a PSTN port to the Remote Gateway 911x series unit. Doing so can cause the following to occur: The Remote Gateway 911x series unit can activate voice-mail prematurely (after one or two rings).
Page 177: Administration
C h a p t e r 7 Administration In this chapter Changing the administration password Creating a backup configuration file Restoring the configuration Display logs Statistics screens Verifying the firmware and software version Obtaining the latest upgrade file Extracting upgrade files from the download file Performing a firmware upgrade Restarting the system Performing a software upgrade...
Page 178: Changing The Administration Password
Remote Gateway 911x series unit’s Flash memory. Note: Make sure that you record the password and store it in a safe, secure location. If you forget or lose the password, contact your Nortel customer support representative. →...
Page 179: Changing The Configuration Manager Password
Changing the Configuration Manager password To change the Configuration Manager password: From the Menu Bar, choose Connect Result: The Change Password -Local dialog displays, similar to the following: Complete the fields in the Change Password - Local dialog box. Click on the OK button. Remote Gateway 911x Series Installation and Administration Guide →...
Page 180: Changing The Remote Gateway 911X Series Unit's Password
Changing the Remote Gateway 911x series unit’s password To change the Remote Gateway 911x series unit’s password: ATTENTION From the Menu Bar, choose Connect Result: The Change Password - Node dialog box displays, similar to the following: Complete the fields in the Change Password - Node dialog box. Click on the OK button.
Page 181: Creating A Backup Configuration File
Create a backup copy of the Remote Gateway 911x series unit’s configuration by downloading the configuration Flash memory to a text file on your administration PC. Nortel recommends that you create a backup of your configuration file whenever you make configuration changes or after you perform a firmware upgrade.
Page 182: Creating The Backup File
Creating the backup file To create the backup file: From the Menu Bar, choose Upload/Download Result: The Download Configuration dialog box displays, similar to the following: Choose the mode you want to use for the file transfer according to the following table: IF you wish to save the configuration file to...
Page 183 Click on the Browse button and navigate to the folder where you want to keep the configuration text file. Enter a name for the file in the File name field. Note: This configuration file becomes your backup file, so ensure the file name is meaningful.
Page 184: Restoring The Configuration
Restoring the configuration Restore the Remote Gateway 911x series unit’s configuration in Flash memory by uploading a configuration text file from your administration PC. Perform the upload over the IP network using the TFTP protocol. You must have a TFTP server application running on your administration PC. The TFTP server’s base directory must point to the directory that contains the configuration file you want to upload.
Page 185: Uploading A Configuration File Over The Ip Network
Uploading a configuration file over the IP network To upload a configuration file over the IP network: Navigate to the location of the configuration file. From the Menu Bar, choose Result: The Upload Configuration dialog box displays, similar to the following:.
Page 186 Click on the Browse button. Result: The Open dialog box displays, similar to the following: Ensure the Files of type list drop down box shows Text File (*.TXT) Navigate to the folder containing the configuration file. Select the file, then click on the Open button. Result: The Upload Configuration dialog box displays with the file you selected shown in the File Name field.
Page 187 Click on the Upload button. Result: The middle of the Upload Configuration dialog box displays status messages relating to the upload. The following is an example. Remote Gateway 911x Series Installation and Administration Guide CAUTION Risk of incorrect operation due to partial configuration Do not interrupt the configuration upload.
Page 188 Note: Do not ignore error messages in Save to Flash process. If Save to Flash fails, retry uploading and saving to Flash. If the problem persists, check the file being uploaded and report the problem to Nortel. From the Upload Configuration dialog box, click on the Save to Flash button.
Page 189: Display Logs
Display logs The Remote Gateway 911x series unit keeps track of system performance through the maintenance of display logs. Each line, or display log, represents a separate action completed by the unit. Use the display logs when troubleshooting system problems. Click on the Save Report button if you need to print the display logs to a text file.
Page 190: Printing The Display Logs To A File
Printing the display logs to a file If you request technical support, your support representative can ask you to provide a copy of the display logs. To recreate the log in a file on your administration PC, use the following procedure: After listing the display logs using the procedure explained under “Viewing display logs”...
Page 191: Changing The Number Of Display Logs Retained By The Remote Gateway 911X Series Unit
Changing the number of display logs retained by the Remote Gateway 911x series unit A Remote Gateway 911x series unit retains a maximum of 1000 display logs, each requiring one line of text. When the unit’s display logs reach 1000 lines, new display logs overwrite existing display logs on a first in, first out basis.
Page 192: Clear Logs
Clear logs The Remote Gateway 911x series unit allows you to delete unneeded information by clearing the display logs. To discard or clear display logs that are no longer useful: From the Menu Bar, choose Alarms/Stats/Logs Result: The Clear Logs dialog box displays, similar to the following: IF you select Yes, THEN...
Page 193: Statistics Screens
Statistics screens All statistics screens provided by the Alarms/Stats/Logs menu, function primarily to help you obtain information to provide to technical support personnel, upon request. → Getting there 911x Trunk Connection Statistics Trunk Connection Statistics allow you to see the status of the active PSTN calls on the Remote Gateway 911x series unit.
Page 194 Displaying the Trunk Connection Statistics screen Choose Alarms/Stats/Logs Trunk Connection Statistics from the Menu Bar to display the Bandwidth Connection Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 911x series unit and displays the Bandwidth Connection Statistics screen, similar to the example on page 169.
Page 195 Trunk Connection Statistics field descriptions The following table describes the statistics on the Trunk Connection Statistics screen: Statistic Trunk Number Status Call Type Remote ID Called Number Start Time Close Time Duration Remote Gateway 911x Series Installation and Administration Guide Description RLC - Identifies the Network Port number used for the call.
Page 196: Bandwidth Connection Statistics
Bandwidth Connection Statistics Bandwidth Connection Statistics, similar to the following, allow you to see the amount of bandwidth that the logged-on Remote Gateway 911x series unit has available to it. Use the Bandwidth Connection Statistics to help you determine if you need to add more bandwidth on the PSTN or IP network connections.
Page 197 Displaying the Bandwidth Connection Statistics screen Choose Alarms/Stats/Logs display the Bandwidth Connection Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 911x series unit and displays the Bandwidth Connection Statistics screen, similar to the example on page 172. IF you want to update the statistics with the latest information,...
Page 198 Bandwidth Connection Statistics field descriptions The following table describes the statistics on the Bandwidth Connection Statistics screen: Statistic Remote Unit Number Signaling Status No of Voice Calls on No of Voice Calls on PSTN Used IP BW Used Trunk BW Total Up Trunk BW IP QoS Status Description...
Page 199: Caller Information Statistics
Caller Information Statistics Caller Information (Info) Statistics, similar to the following, allow you to see the type of call being made (IP or PSTN) and how often QoS transitions occur. Use the Caller Information Statistics to help you determine if the bandwidth used by the logged-on Remote Gateway 911x series unit.
Page 200 Displaying the Caller Info Statistics screen Choose Alarms/Stats/Logs the Caller Info Statistics screen. Result: Configuration Manager gathers the statistics from the Remote Gateway 911x series unit and displays the Caller Info Statistics screen, similar to the example on page 175: IF you want to update the statistics with the latest information,...
Page 201 Caller Info Statistics field descriptions The following table describes the statistics on the Caller Info Statistics screen: Statistic Connection ID Remote ID Current Media Type Priority Call BW Start Time Transitions to PSTN Transitions to IP Last Transition to PSTN Last Transition to IP Remote Gateway 911x Series Installation and Administration Guide Description...
Page 202: Digital Signal Processor (Dsp) Statistics
Digital Signal Processor (DSP) Statistics Digital Signal Processor (DSP) Statistics, similar to the following, show information about the DSP devices on the logged-in Remote Gateway 911x series unit. Use this screen to determine the type of DSP on the unit and the functionality and performance of that DSP.
Page 203 Displaying the DSP Statistics screen Choose Alarms/Stats/Logs DSP Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway 911x series unit and displays the DSP Statistics screen, similar to the example on page 178. IF you want to update the statistics with the latest information, create a text file containing these statistics,...
Page 204 DSP Statistics field descriptions The following table describes the statistics on the DSP Statistics screen: Statistic Single Digit Device Module Number Device Number In Service Total MIPS Available Mips Total Channels Total Voice Channels Available Voice Channels Total Modem Channels Description Identifies an internal sequence number for indexing this DSP device among all others on the RLC.
Page 205 Statistic Available Modem Channels Total Flex Channels Available Flex Channels Total Tones Channels Total Reserved Channels Name Remote Gateway 911x Series Installation and Administration Guide Description Identifies the number of unused channels on this DSP that can transmit modem calls. Identifies the number of channels on this DSP that can provide multiple functionalities.
Page 206: Ethernet Interface Statistics
Ethernet Interface Statistics Ethernet Interface Statistics, similar to the following, list information about the connection between the IP network and the Remote Gateway 911x series unit that is achieved over the unit’s Ethernet interface. To display the Ethernet Interface Statistics screen, refer to “Displaying the Ethernet Interface Statistics screen”...
Page 207 Displaying the Ethernet Interface Statistics screen Choose Alarms/Stats/Logs display the Ethernet Interface Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway unit 911x series the example on page 182. IF you want to update the statistics with the latest information, create a text file containing these statistics,...
Page 208 Ethernet Interface Statistics field descriptions The following table describes the statistics on the Ethernet Interface Statistics screen: Statistic Channel LAN Drv Admin Oper IfcType IfcNo MTUlen Speed Rx - Octet UPkts Description Identifies the Ethernet device that the statistics on that line apply to.
Page 209 Statistic MPkts Disc Tx - Octet UPkts MPkts Disc Remote Gateway 911x Series Installation and Administration Guide Description Identifies the number of multicast packets received. These packets can be broadcast MAC addresses for protocols such as ARP, as well as multicast packets for group-oriented transmissions such as IP Multicast.
Page 210 Statistic QLen Collisions Description Identifies the number of bytes currently in the interface's outbound queue. Identifies the number of collisions that have occurred on the Ethernet interface while attempting to transmit packets since the statistics were last reset. Note: The Collisions statistic is only applicable in half-duplex mode.
Page 211: Network Statistics
Network Statistics Network Statistics allow you to see the performance of the Remote Gateway 911x series unit in terms of the transmission and reception of frames and packets during the last 24 hours. Use this log to identify periods when other network activity can adversely affect Remote Gateway 9100 Series system performance.
Page 212 Displaying the Network Statistics screen Choose Alarms/Stats/Logs the Network Statistics screen. Result: Configuration Manager gathers statistics from the Remote Gateway unit 911x series example on page 187. IF you want to update the statistics with the latest information, create a text file containing these statistics, close the Trunk Connection Statistics screen,...
Page 213 Network Statistics field descriptions The following table describes the information on the Network Statistics screen: Note: A decoder packet is a nominal DSP voice packet. The size of a decoder packet varies according to the compression algorithm used. Decoder packets can be added to a superpacket before the DSP forwards the superpacket to the host.
Page 214 Statistic Rx Dropped %Error EthTx Mcast EthTX Ucast EthTx Disc Description Identifies the number of superpackets that were received out of sequence during the given hour. This can result from one or more superpacket's being lost or delivered out of order and, thus, discarded. Identifies the packet error percentage that was received during the given hour.
Page 215 Statistic EthTx Err EthRx Mcast EthRx UCast EthRx Disc EthRx Err Collisions Remote Gateway 911x Series Installation and Administration Guide Description Identifies the number of packets that could not be transmitted because of errors within the packets. Identifies the number of multicast packets that were received during the given hour.
Page 216: Verifying The Firmware And Software Version
Verifying the firmware and software version This section describes how to determine the version of firmware and software currently installed. Before you perform a firmware or software upgrade, determine what version is currently installed. This ensures that you do not replace the installed firmware or software with an older version.
Page 217: Verifying The Firmware Version
Verifying the firmware version To verify the firmware version on your Remote Gateway 911x series unit: From the Menu Bar, choose System Information The System Configuration Details dialog box displays, similar to the following: Review the Unit Version box. This identifies the version of firmware installed on the unit.
Page 218: Obtaining The Latest Upgrade File
Software Downloads link at the following website: www.nortel.com Nortel provides upgrade files in self-extracting executable files. You must extract the upgrade files before you can perform the upgrade. Types of upgrades There are two types of upgrades that can be performed for your Remote...
Page 219: Extracting Upgrade Files From The Download File
Before you perform an upgrade, ensure you have obtained the latest upgrade files from your Nortel distributor. The upgrade files are enclosed in self- extracting executable files. You must extract the upgrade files before you can perform the upgrade.
Page 220 Click on the Unzip button. Result: The file extraction begins. A status bar shows the extraction progress. When completed, an “unzipped successfully” message displays, similar to the following: Click on the OK button. Result: The WinZip Self-Extractor dialog box reappears. Click on the Close button.
Page 221: Performing A Firmware Upgrade
Manual firmware upgrade To ensure trouble-free communication between the RLC and Remote Gateway 911x series units during and after the manual firmware upgrade, Nortel recommends that you perform the upgrades as follows: Create backup configuration files for the Remote Gateway 911x series unit and RLC.
Page 222: When To Perform A Firmware Upgrade
(if necessary) to a format that is compatible with the new firmware. Configuration settings are not affected by the conversion. Nortel recommends that, each time you perform a firmware upgrade, you create a backup copy of the converted configuration file, and store it in a safe secure location.
Page 223: Upgrading The Remote Gateway 911X Series Unit Firmware
Upgrading the Remote Gateway 911x series unit firmware To upgrade the Remote Gateway 911x series unit firmware: From the Menu Bar, choose Upload/Download Result: The Software Upload dialog box displays, similar to the following: Note: In the Module section, the Application option button is the default selection.
Page 224 Click on the Browse button. Result: The Open dialog box displays, similar to the following: Ensure the Files of type drop down box shows Upgrade Files (*.UPG). Navigate to the folder where the firmware file is located. Select the file, and then click on the Open button. Example: For Remote Gateway 911x series unit firmware, select 911X.upg, and click on the Open button.
Page 225: Automatic Or Scheduled Firmware Upgrade
ALL UNITS TO MAKE THE NEW FIRMWARE ACTIVE ONCE THE DOWNLOAD OF NEW FIRMWARE IS COMPLETE. Nortel recommends the following when performing an automatic or scheduled firmware upgrade: Complete the procedures in “Before you begin” on page 198 prior to configuring the automatic or scheduled upgrade.
Page 226: Self-Contained Firmware Upgrade
XP (Professional and Home Edition) operating system. To obtain the self-contained firmware upgrade executable file, click on the Software Downloads link at the following website: www.nortel.com Note: You can also email this file to a remote user. To perform the upgrade: Double click on the .exe file.
Page 227 Once the unzip process is complete, the Welcome dialog box displays, similar to the following: Click on the Next button. Result: The Remote Gateway 9100 Series Unit Information dialog box displays, similar to the following: Remote Gateway 911x Series Installation and Administration Guide...
Page 228 The Remote Gateway 911x series unit user can obtain this IP address Note: by using the TUI on the digital telephone set. Enter your logon name in the Username field. Enter your password in the Password field. Click on the Next button and follow the instructions on the upcoming dialog boxes to complete the upgrade process.
Page 229: Restarting The System
Restarting the system After a firmware upgrade or a configuration change, it is often necessary to restart the Remote Gateway 911x series unit. Use the following procedure to restart the unit using Configuration Manager. Note: After you restart the system, wait 7–10 seconds before placing a call. →...
Page 230 When the restart is complete, the system logs off the user. Result: The Configuration Manager dialog box displays notifying you of the successful restart, similar to the following: Configuration Manager then displays the User Authentication dialog box, so that you can resume Configuration Manager activities. Remote Gateway 911x Series Installation and Administration Guide...
Page 231: Performing A Software Upgrade
“Verifying the firmware and software version” on page 192. Note: Over an IP network with low delay and packet loss, Flash download times to remote M39xx digital telephone sets are comparable to PBX wired downloads. Download times increase when you use PSTN bandwidth on a Remote Gateway 911x series unit.
Page 232 Administration Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 233: Troubleshooting
C h a p t e r 8 Troubleshooting In this chapter Before you begin Remote Gateway 911x series unit LED indicators Digital telephone set Network connectivity Software problems Using Configuration Manager’s PING Syslog testing Alarms and alerts Recovering from a catastrophic failure...
Page 234: Before You Begin
Before you begin If you experience problems in setting up or running your Remote Gateway 911x series unit, this chapter can help you to isolate and solve the problem. Identifying why a problem occurred Before you begin, ask yourself the questions listed in the following table: Question Is this a new installation?
Page 235 Question Did you modify the configuration or change any hardware components? Remote Gateway 911x Series Installation and Administration Guide IF you answered THEN do the following 1 Verify that changes were completed correctly. 2 Check the hardware components to ensure they are in working order. 3 Perform troubleshooting for the specific component.
Page 236: Remote Gateway 911X Series Unit Led Indicators
During the Remote Gateway 911x series unit power-up cycle, watch the front panel of the Remote Gateway 9115 unit, or the rear panel of the digital telephone housing the Remote Gateway 9110 unit. The LED indicators normally behave as follows: The Power LED lights up and remains lit.
Page 237: Digital Telephone Set
Digital telephone set This section identifies some problems that can occur on the digital telephone, and describes what to do to resolve them. Symptom descriptions If you are having trouble with digital telephones, perform troubleshooting as described in the following tables, according to whether this is a first-time installation.
Page 238 Remote Gateway 911x series unit, as appropriate: station configuration, to ensure that the telephone you are using has the calling capabilities needed to complete the tests (that is, verify that the station is correctly configured as...
Page 239 Symptom There is no dial tone when pressing either the host calling or local calling keys. A stutter is heard during a remote dial tone. Remote Gateway 911x Series Installation and Administration Guide What to do If you are trying to place a host- controlled call, check the IP network to ensure the following: The IP network is not down.
Page 240 Remote Gateway 911x series unit power cycle. Lamps or indicators do not reflect the true status of the telephone. What to do Check all cable connections to and from the Remote Gateway 911x series unit to ensure that they are all securely connected.
Page 241 Remote Gateway 911x Series Installation and Administration Guide What to do Take the digital telephone handset off hook and dial the online SPRE code. The Remote Gateway 911x series unit attempts to connect to the host PBX.
Page 242 IP networks as described in the Remote Gateway 9100 Series Network Engineering Guidelines (NTP 555-8421-103). (This NTP is available from your Nortel distributor.) It is possible that your IP network capacity cannot accommodate the additional voice data, especially during High Day Busy Hour (HDBH) periods.
Page 243 RLC from the Remote Gateway 911x series unit to verify IP network connectivity. If the problem persists, contact your telecom administrator or Nortel distributor. Ensure your telephone is not on call forward. Ensure the calling party has your correct telephone number.
Page 244 Symptom A call in progress was suddenly disconnected. What to do Does your telephone display “Offline Mode?” If so, enter the online SPRE code to go back online. Contact your telecom and data network administrators. Perhaps network problems caused the call to disconnect.
Page 245: Network Connectivity
Network connectivity This section identifies some problems that can occur on the data network, and describes what to do to resolve them. System descriptions If you are not able to establish or maintain data network connectivity, perform troubleshooting as described in the following table: Symptom You cannot establish a connection from your...
Page 246 Power the Remote Gateway 911x series unit off, then back on. PING the Remote Gateway 911x series unit. Contact your Nortel distributor. There may be a hardware problem. Ensure the Remote Gateway 911x series unit is powered up. The Remote Gateway 911x series unit cannot send or receive traffic if it is not powered up.
Page 247 PC and the Remote Gateway 911x series unit. Close the Configuration Manager, then restart it. Wait 7-10 seconds before attempting the call while the digital telephone set synchronizes between the Remote Gateway 911x series unit and the RLC.
Page 248: Software Problems
Software problems This section identifies some problems that can occur with the Configuration Manager software, and describes what to do to resolve them. Symptom descriptions If you are not able to complete a task with the Configuration Manager, perform troubleshooting as described in the following table. Symptom 10060 TELNET CONNECTION appears when attempting...
Page 249: Using Configuration Manager's Ping
Using Configuration Manager’s PING PING, or Packet InterNet Groper, is a protocol and program to test that a device is accessible on a network. This section explains how to use the PING option provided in the Configuration Manager to verify network connectivity. Use this test as a troubleshooting tool to determine if you can reach the RLC, another remote unit, or any other device on the network.
Page 250 Click on the OK button. Result: The PING test window displays, showing the PING results. The following is an example of a successful PING. The following is an example of an unsuccessful PING. Click on the Close button. Result: The PING test window closes. Remote Gateway 911x Series Installation and Administration Guide...
Page 251: Unsuccessful Ping Options
ATTENTION! Unsuccessful PING options If the PING was unsuccessful: Ensure you have entered the IP address, subnet mask, and default gateway correctly. PING the gateway to see if it responds. Contact your data network administrator if the PING still does not work. Remote Gateway 911x Series Installation and Administration Guide It is possible to successfully PING a device on the network and still not be able to log on to that device.
Page 252: Syslog Testing
Syslog testing Once you configure the syslog feature and save it to Flash, use the Syslog test command to test the configuration. The Remote Gateway 9100 Series system generates test syslog messages. This allows you to verify the syslog configuration as well as the syslog collector functionality on the syslog server(s).
Page 253: Alarms And Alerts
Alarms and alerts For troubleshooting purposes, each Remote Gateway 9100 Series device transmits alarms and alerts to the host PBX. These alarms and alerts indicate to the host PBX that it is in a state of alarm or alert. The host PBX then produces an alarm or alert through its software.
Page 254: Recovering From A Catastrophic Failure
If your Remote Gateway 911x series unit fails to operate after thorough review of the troubleshooting information in this and related Guides, consult your Nortel distributor for hardware replacement. Remote Gateway 911x Series Installation and Administration Guide...
Page 255: Repair And Warranty Information
Telephone: 1-800-466-7835 Europe Nortel (NI) Ltd. FAO: Irish Express Cargo (IEC) Raheen Industrial Estate Raheen, Limerick Ireland Telephone: 00 800 8008 9009 or +44 (0) 870 907 9009 Fax: +33 4 9296 1598 Remote Gateway 911x Series Installation and Administration Guide...
Page 256: Asia/Pacific
Note: When you need warranty and repair service in Central American and Latin American countries, you must first get an RR (repair and return) number from your Nortel distributor before shipping to the Nortel CALA Repair Center. Nortel c/o Wesbell 4019 S.W.
Page 257: Planning Forms
Remote Gateway 911x series Network Connections Remote Gateway 911x series Configuration Information—Dialing Plans Remote Gateway 911x series telephone menu—Configuration Values Note: You can locate electronic Remote Gateway 9100 Series Planning forms on the Nortel website at: www.nortel.com Remote Gateway 911x Series Installation and Administration Guide...
Page 258: Remote Gateway 911X Series Network Connections
If the security level is provisioned security, what is the Remote Gateway 911x series unit’s security identifier? Connection to RLC information IP address to reach the host PBX (for IP network): Telephone number to reach host PBX (for analog network): If security level is provisioned security, what is the RLC’s security code?
Page 259: Remote Gateway 911X Series Configuration Information-Dialing Plans
Remote Gateway 911x series Configuration Information—Dialing Plans Notes: The pound sign (#) is mandatory and is automatically preconfigured in Configuration Manager. The pound sign prevents conflicts with the dialing plan on the host PBX. Description Online SPRE code Offline SPRE code Registration SPRE code (for multi-user or dynamic pool ports only) Deregistration SPRE code...
Page 260: Remote Gateway 911X Series Telephone Menu-Configuration Values
Remote Gateway 911x series telephone menu—Configuration Values Use the values shown below to configure the Remote Gateway 911x series unit using the telephone menu. Configuration Value Description User Name Password Unit ID (Remote Gateway 911x series unit) Time Offset Emergency Code...
Page 261 802.1Q Priority DiffServ CodePoint Value Port # (RLC) Configuration Value Description Security Level (RLC) Enable IP (Voice over IP) RLC IP Address IP Signaling Enable PSTN to RLC RLC PSTN Number Enable Local Calling Enable Auto-Hold Key Position Local DN Localization Modem Tones Set Type...
Page 262 Planning forms Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 263: Connection Pin-Out Tables
A p p e n d i x B Connection pin-out tables In this appendix RJ-45 Ethernet connector RJ-11 Analog telephone line connector Admin (serial) connector pin-out table Power connector pin-out table Remote Gateway 911x Series Installation and Administration Guide...
Page 264: Rj-45 Ethernet Connector
RJ-45 Ethernet connector Pin # Signal Remote Gateway 911x Series Installation and Administration Guide...
Page 265: Rj-11 Analog Telephone Line Connector
RJ-11 Analog telephone line connector Pin # Remote Gateway 911x Series Installation and Administration Guide Signal Ring...
Page 266: Admin (Serial) Connector Pin-Out Table
Admin (serial) connector pin-out table Pin number Signal name MMI-RXD MMI-TXD Ground Description MMI RS-232C Receive Data MMI RS-232C Transmit Data Logic Ground Remote Gateway 911x Series Installation and Administration Guide...
Page 267: Power Connector Pin-Out Table
Power connector pin-out table Pin number Signal name Ground +24VAC Remote Gateway 911x Series Installation and Administration Guide Current 1.5 A Description Logic Ground +24VAC...
Page 268 Connection pin-out tables Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 269: Equipment Attachment Notices
A p p e n d i x C Equipment attachment notices In this appendix Industry Canada Ringer Equivalence Number Remote Gateway 911x Series Installation and Administration Guide...
Page 270: Industry Canada
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telephone company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations.
Page 271: Ringer Equivalence Number
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the RENs of all devices does not exceed five (5).
Page 272 Equipment attachment notices Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 273: D Safety And Regulatory Information
A p p e n d i x D Safety and regulatory information In this appendix International safety compliance Electromagnetic compatibility FCC requirements Remote Gateway 911x Series Installation and Administration Guide...
Page 274: International Safety Compliance
International safety compliance The Remote Gateway 911x series unit and the Remote Gateway 9100 Series system comply with international safety regulations as follows: Underwriters Laboratory (UL) The Remote Gateway 911x series units comply with and are listed under UL 1950, Third Edition, including revisions based on the Fourth Amendment to IEC 950, Second Edition.
Page 275: Electromagnetic Compatibility
Electromagnetic compatibility This product does not interfere with operation of other licensed communications systems according to the standards set forth by Australia, Canada, Europe, and the United States. This product complies with the following standards: Jurisdiction Australia Canada Europe United States i.
Page 276 Consult the dealer or an experienced radio/ TV technician for help. The user should not make changes or modifications not expressly approved by Nortel. Any such changes could void the user's authority to operate the equipment.
Page 277: Fcc Requirements
The Remote Gateway 911x series unit’s package contains an FCC-compliant telephone cord and modular plug. The Remote Gateway 911x series unit’s design calls for it to be connected to the telephone network or premises wiring using a Part 68-compliant modular jack. Refer to Chapter 3, “Installing the Remote Gateway 911x series unit,”...
Page 278: Ringer Equivalence Number
Grantee’s name: TelStrat, Int’l Equipment harmful to the telephone network If the Remote Gateway 911x series unit causes harm to the telephone network, the telephone company notifies the customer in advance that temporary discontinuance of service may be required. But, if advance notice isn’t practical, the telephone company notifies the customer as soon as possible.
Page 279 A person who is responsible for handling customer calls. analog The type of signal used by most telephone connections. A modem converts a digital (computer) signal to analog, and vice versa, so that the signal can travel through telephone lines.
Page 280 As calls come in, they are placed into a queue (or a waiting line) for the next available agent. The RLC and its associated remote units support all of Nortel’s ACD applications. bandwidth The amount of data that the network can transmit, usually expressed in Mbytes per second.
Page 281 A value that can only be true or false. branch station A telephone set located at the Remote Gateway 9110, 9115, or 9150 site. Refer to Basic Rate Interface. bridge A protocol-independent device that connects two LANs or two segments of the same LAN.
Page 282: Call Duration Timer
Used in PSTN mode only, it specifies the minimum length of time that each call to the host PBX remains open, regardless of telephone activity (or lack thereof). Call On Demand A call connection that is opened only when a connection to the host PBX is required.
Page 283 June 2005 Glossary Central Processing Unit This is the system unit that holds a PC’s essential components. Refer to Computer-Based Training. CD-ROM A type of optical disk capable of storing large amounts of data (up to 1 Gbyte), although the most common size is 630 Mbytes. A single CD-ROM has the storage capacity of 700 floppy disks and is particularly well-suited to information that requires large storage capacity.
Page 284: Configuration Manager
Computer-Based Training A type of education that students learn by running special training programs on a computer. CBT is especially effective for training people to use computer applications, because the CBT program can be integrated with the applications. Configuration Manager The software application used to configure and administer remote units and the RLC port that they are connected to.
Page 285: Directory Number
Directory Number The number that identifies a phoneset on a switch. The directory number (DN) could be a local extension (local DN), a public network telephone number, or an automatic call distribution directory number (ACD-DN). A type of protective packaging for silicon memory chips that provides a safe and convenient means of installing and removing the chip.
Page 286: Dip Switch
Glossary Standard 3.0 DIP switch A series of tiny switches built into circuit boards that enables you to configure a circuit board for a particular type of computer or application. DIP switches are always toggle switches. This means that they have two possible positions: on or off (or 1 or 0).
Page 287 Dynamic Link Library A library of executable functions or data that can be used by a Windows application. Typically, a DLL provides one or more particular functions and a program accesses the functions by creating either a static or dynamic link to the DLL.
Page 288: Electrostatic Discharge
This is the network connection from the host PBX to the RLC. It is an Ethernet LAN that is segmented from the rest of the Ethernet network and enables signaling and administration access to the RLC. Nortel recommends the following: IP traffic should not be routed between the main network and the ELAN.
Page 289 Ethernet A widely used LAN protocol that uses a bus topology and supports data transfer rates of 10 Mbps. event An occurrence or action on the RLC or remote unit, such as the sending or receiving of a message, the opening or closing of an application, or the reporting of an error.
Page 290 G.726 is a standard ADPCM algorithm specified by the International Telecommunication Union (ITU) for reducing the 64 kbps A-Law or mµ-law logarithmic data of a normal telephone line to 16, 24, 32, or 40 kbps. G.729A G.729A is a voice compression International Telecommunications Union (ITU)
Page 291 An assigned key on the telephone set at the remote site that is used to establish a connection with the host PBX or to receive incoming calls from the host PBX.
Page 292 Identifies the maximum length of time that an ISDN connection should remain idle before it can be closed. Idle means that a voice connection does not exist, and buttons are not being pressed on the digital telephone. Industry Standard Architecture A 16-bit standard interface for add-in cards.
Page 293 Refer to Internet Protocol. IP address Internet Protocol address. An identifier for a computer or device on a TCP/IP network. Networks use the TCP/IP protocol to route messages based on the IP address of the destination. The format of an IP address is a 32-bit numeric address written as four numbers separated by periods.
Page 294 A call that originates at your site. local call appearance key An assigned key on the telephone set at the remote site that is used to call another station at the branch office, or to place and receive calls through the local PSTN.
Page 295 June 2005 Glossary mathematical expressions The expressions used in scripts to add, subtract, multiply, and divide values. Mathematical expressions are addition (+), subtraction (-), division (/), and multiplication (*). Refer also to logical expression, relational expression. Mbyte Refer to megabyte. megabyte A unit of measurement for data storage equal to 1 048 576 bytes.
Page 296 multiuser ports A Remote Gateway 9150 unit port feature that allows multiple stations to time- share a single port on the host PBX. All stations that use a multiuser port are always assigned to the same port number (TN) on the host PBX. NetBeui Refer to NetBIOS Enhanced User Interface.
Page 297 The online/offline table is configured on the RLC. It allows you to schedule times that the host PBX connection is made available to the remote site and the times all telephones at the remote site can use only the local telephone service. The online/offline table is used for controlling ISDN BRI costs.
Page 298 Operating Standard Refer to Open System Interconnection. Optivity Telephony Manager. This is a Nortel software application that is used to administer the Meridian 1 PBX. Packet Internet Groper A protocol that can be used to test the Ethernet connection to devices on the network (such as the RLC and its associated remote units).
Page 299 pegging The action of incrementing statistical counters to track system events. pegging threshold A threshold used to define a cut-off value for statistics such as short call and service level. Pegging thresholds are used in reports and historical statistics. personal directory number A DN that an agent can be reached directly on, usually for private calls.
Page 300 The term is usually applied to the public telephone network. Quality of Service (QoS) Transitioning Technology Nortel’ patented technology that can automatically switch calls from the IP network to the PSTN when the voice QoS falls below a predetermined threshold, and back to the IP network when the QoS returns to normal.
Page 301: Remote Station
NT-based LAN using a modem, X.25 connection, or WAN link. Also known as Dial Up Networking. remote station A telephone set located at the Remote Gateway 9110, 9115, or 9150 site. remote trunk From the RLC’s point of view, remote trunks are the ISDN BRI connections between the PSTN and the remote unit located at the branch office site.
Page 302: Serial Port
router A device that connects two LANs. Routers are similar to bridges but provide additional functionality, such as the ability to filter messages and forward them to different places based on various criteria. Refer to Real-time Clock. Refer to Single Connector Architecture. second-level threshold The value used in display thresholds that represents the highest value of the normal range for a given statistic.
Page 303: Silence Suppression
June 2005 Glossary service A process that adheres to a Windows NT structure and requirements. A service provides system functionality. Service Control Manager A Windows NT process that manages the different services on the PC. Service Profile Identifier When you order an ISDN line, your phone company provides you with a SPID for every phone number you have.
Page 304: Subnet Mask
Static Random Access Memory. A form of RAM that retains its data without the constant refreshing that DRAM requires. station A telephone or fax machine located at a remote site. stop bit In asynchronous communications, a bit that indicates a byte has just been transmitted.
Page 305 In a telecommunications network, a switch is the hardware that receives phone calls and provides connections to telephone sets. The switch allows a connection to be established as necessary and terminated when there is no longer a session to support it.
Page 306: Trunk Groups
Glossary Standard 3.0 threshold A value for a statistic that system handling of the statistic changes at. threshold class A set of options that specifies how statistics are treated in reports and real-time displays. Refer also to pegging threshold. Token Ring A PC network protocol developed by IBM.
Page 307 Voice over Internet Protocol (VoIP) Technology that uses the IP data network to carry the voice conversation and telephone set control signals between a remote site and the host PBX. Wide area network. A computer network that spans a relatively large geographical area.
Page 308 Glossary Standard 3.0 Remote Gateway 911x Series Installation and Administration Guide...
Page 309: Fields Index
Fields index Numerics 802.1Q Mapping 122 Priority 122 VLAN ID 122 Addon Module Type 115 Address Information IP Address 119 IP Gateway 119 IP Network Mask 119 Analog Localization 114 Autohold 114 Automatic DHCP Configuration 119 Available Flex Channels 181 Available MIPS 180 Available Voice Channels 180, 181 Bandwidth (BW) Connection Statistics...
Page 310 Last Transition to IP 177 Last Transition to PSTN 177 Local Call Autohold 114 Local Calling Key Position 113 Status 113 Local DN 113 M39xx digital telephone sets Flash download download time 207 software upgrade download time 207 Messages 167 Modem Tones 114...
Page 311 Inbound Security ID 127 Outbound Security ID 126 Security Level 126 Signaling Status 174 Single Dig Dev ID 180 software upgrade M39xx digital telephone sets 207 SPRE Codes DeRegistration 113 Offline 112 Online 112 registration 113 Start Auto Upgrade 130...
Page 312 Fields Index Status 171 Auto Upgrade Configuration 130 Syslog Configuration 134 TFTP Server IP Address 130 Time Auto Upgrade 130 Time Offset 110 Total Channels 180 Total Flex Channels 181 Total MIPS 180 Total Modem Channels 180 Total Reserved Channels 181 Total Tones Channels 181 Total Up Trunk BW 174 Total Voice Channels 180...
Page 313: Index
Optivity Telephony Manager and Configuration Manager Alarms and alerts analog connection options Auto Answer Back M26xx digital telephone sets Remote Gateway 911x Series Installation and Administration Guide Auto Upgrade Auto Upgrade Configuration property sheet Auto Upgrade configuration procedure Automatic Call Distribution (ACD)
Page 314 Flash IP information offline SPRE code online SPRE code registration SPRE code Syslog Syslog Configuration property sheet telephone menu default password display local IP modify deregistration SPRE code modify emergency code modify offline SPRE code modify online SPRE code...
Page 315 June 2005 configuring key labels M3902 digital telephone sets Local keys configuring the unit using the telephone menu accessing the telephone menu before you begin information you need running the telephone menu script telephone menu key function configuring the unit with Configuration...
Page 316 M3904 digital telephone sets Flash upgrade DSP Statistics screen DSP application modules Hardware Statistics DSP limit display message display messages DSP limit...
Page 317 Industry Canada notice installation 9110 circuit card powering up 9110 unit connecting removing the base of the digital telephone 9115 unit powering up general safety unpacking and inspecting the equipment international safety compliance Australia Canadian Standards Association...
Page 318 Index IP permanent IP permanent, PSTN permanent ISDN Basic Rate Interface (BRI) router key map M3904 digital telephone sets LAN Drv LEDs description Remote Gateway 911x unit LED display diagrams troubleshooting local call appearance key purpose local calling local calls through PSTN...
Page 319 Ethernet connection PING failure unsuccessful PING using pin-out tables connector Admin Power RJ11 Analog telephone line connector RJ-45 ethernet connector placing calls host-controlled bandwidth limit DSP limit locally controlled port already in use display message port not logged in...
Page 320 Remote Gateway 911x series 9115 module administering cables you must supply communications system requirements components configuring using the telephone menu defined how it works installing LEDs password physical environment software requirements supported digital telephone sets...
Page 321 LAN Drv MPkts MTU Len Oper QLen Rx - Octet Speed Tx - Octet UPkts Ethernet Interface Statistics screen supported digital telephone sets M39xx series accessories Syslog Syslog Configuration property sheet testing Syslog configuration procedure Syslog testing system restart telephone features...
Page 322 UL 1950 Underwriters Laboratory (UL) UL 1950 unit ID modifying universal power supply Remote Gateway 9110 Remote Gateway 9115 unsupported digital telephone sets updating PBX Idle message upgrades performing firmware upgrade obtaining the latest file software upgrade upgrades and configuration files...
Page 324 Copyright © 2005 Nortel. All Rights Reserved. Printed in Canada. All information contained in this document is subject to change without notice. Nortel reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant.

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Remote gateway 9115

Nortel Remote Gateway 9110 Installation And Administration Manual

Chapter 1 Remote Gateway 911X Series Description

Chapter 5 Changing Configuration Settings Using Configuration Manager

Chapter 6 Using the Digital Telephone

Chapter 7 Administration

Chapter 8 Troubleshooting

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Summary of Contents for Nortel Remote Gateway 9110