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Multitech ProxyServer MTPSR1-100 User Manual

Multi-tech mtpsr1-100 servers: user guide
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  • Page 1: User Guide

    Proxy User Guide Model MTPSR1-100...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

  • Page 3: Table Of Contents

    Chapter 1 - Introduction and Description Introduction ... 5 The ProxyServer Utilities ... 5 ProxyServer Features and Benefits ... 6 Some ProxyServer FAQs ... 6 Chapter 2 - ProxyServer Wizard Introduction ... 7 The ProxyServer Wizard ... 8 Step 1: Select the Device you Wish to Configure ... 8 Step 2: Set the Device’s IP Address and Name ...
  • Page 4 Tech Support ... 46 Recording ProxyServer Information ... 46 Service ... 47 The Multi-Tech BBS ... 48 To log on to the Multi-Tech BBS ... 48 To Download a file ... 48 About CompuServe ... 50 About the Internet ... 50 About the Multi-Tech Fax-Back Service ...

  • Page 5: Chapter 1 - Introduction And Description

    Introduction If you haven’t already done so, go through your Installation Manual which details how to install the ProxyServer and the ProxyServer utilities. Be sure to follow all instructions. Congratulations on purchasing the best in networking technology. The ProxyServer acts as a central dial-out Internet access point for all of your network clients.

  • Page 6: Proxyserver Features And Benefits

    Q : Can the ProxyServer be used with Novell or other Networks? A : Yes, for the ProxyServer to work, just install TCP/IP protocol on client computers. The computers don’t have to interact with Novell or any other servers to access the ProxyServer.

  • Page 7: Chapter 2 - Proxyserver Wizard

    Chapter ProxyServer Wizard Introduction ProxyServer Wizard is a program that will let you configure your ProxyServer quickly and easily. It is a step-by-step process that will let you input all the basic settings that are needed to configure your ProxyServer for general usage. All settings that are entered here will also be shown in their respective menus in ProxyServer Manager.

  • Page 8: The Proxyserver Wizard

    Step 1: Select the Device you Wish to Configure ProxyServer Wizard will automatically check your network for available ProxyServer servers which will be displayed in the device list. You can click the “Refresh Device List” button to update this list.

  • Page 9: Step 3: Input Your Isp Information For Internet Access

    Chapter 2 - ProxyServer Wizard Step 3: Input your ISP Information for Internet Access The next thing you must do is input your ISP (Internet Service Provider) information which will be used to dial-up and login to your ISP when your clients use their Internet applications.

  • Page 10: Step 4: Input Your Isp's Dns Server Ip Address

    ProxyServer User Guide Step 4: Input your ISP’s DNS Server IP Address Enter the DNS Server IP Address provided to you by your ISP. This information is usually provided to you with the information package given to you by your ISP. If you can’t find your ISP’s DNS Server IP address your easiest solution is to contact someone at your ISP and ask them for their DNS Server IP address.

  • Page 11: Step 6: Verify The Setup Configuration

    Chapter 2 - ProxyServer Wizard Note: ISDN TA Setup !!! Extremely Important !!! If you do not see your ISDN TA listed, you need to enter the initial string for this TA in ProxyServer Manager’s Modem Settings menu. Once you have finished ProxyServer Wizard press the Run Manager button and refer to Chapter 3 - ProxyServer Manager : Modem Settings for instructions.

  • Page 12: Final Proxyserver Wizard Notes

    ProxyServer User Guide Final ProxyServer Wizard Notes Once you have completed the ProxyServer Wizard , the following screen appears: 1) If you need to go into ProxyServer Manager to configure more advanced settings, you can open the program directly from here by pressing the Run Manager button on the bottom of your screen.

  • Page 13: Introduction

    THREEChapter 313...

  • Page 14: General Settings

    DNS Server IP Address(s) The DNS Server IP address that you entered in ProxyServer Wizard will be displayed here. The ProxyServer supports multiple DNS Servers which can be entered here. Allow connection to be established by dial-in This option is usually employed for the Virtual Server function of the ProxyServer.

  • Page 15: Callback Telephone Number

    Chapter 3 - ProxyServer Manager Callback Telephone Number If you have selected the “Allow connection to be established by dial-in” option, you can use the Callback Telephone number function of the ProxyServer. You can use this function if you do not want to have a permanent connection to your ISP up all the time and your ISP will not support the telephone charge to dial-in to your network when people try and access your static IP address or domain name.

  • Page 16: Modem Settings

    ProxyServer User Guide Modem Settings The Modem Settings let the serial port on your ProxyServer know how to communicate with the attached modem or ISDN TA. Baudrate The baudrate that you entered in ProxyServer Wizard will be displayed here. Note: The absolute maximum you should set the baudrate for a given port on your ProxyServer is 4 times the speed of your modem.

  • Page 17: Enable Login Script

    Chapter 3 - ProxyServer Manager TAs will support ATDT and usually the rest will support ATD or ATDI. Please also note that to bundle the two channels of your ISDN TA together, you must enter the two phone numbers in the Telephone Number field of the Modem settings menu.

  • Page 18: Writing A Login Script

    ProxyServer User Guide Writing a Login script Step A) Learn the ProxyServer Login Script Commands Available to you Example Commands Send and SH Send “ATZ” Send “ATDT 555-3636” Send “JohnSmith” SH “1234” Send “” Wait Wait 5 Wait “CONNECT” Wait “CONNECT” 6 Other Jump 4 Hangup...

  • Page 19: Step B) Get Login Script Information

    Chapter 3 - ProxyServer Manager Step B) Get Login Script Information Because every ISP has a different interface screen when logging in, you must check to see when and how your ISP requests information from you. The ProxyServer uses PPP user service so when logging into your ISP find out the selection for PPP Service.

  • Page 20: Step C) Make Your Login Script

    ProxyServer User Guide Step C) Make your login Script Below are two examples of the login scripts for our example ISP. On the left is the actual inputted login script. On the proceeding page we highlighted the important parts that you needed to note which are again highlighted below where they are used.
  • Page 21 Example 3: Script for unreliable ISP (2 Login Script Example 2 Send “ATZ” Send “AT S0 = 1” Send “ATDT 5552121” Wait “CONNECT” 12 Wait “username:” 12 Send “Jerry” Wait “password:” SH “1234” Wait “ ===>” 10 Send “1” 11 Go 12 Hangup 13 Send “AT S0 = 1”...

  • Page 22: Dialup/Hangup Settings

    ProxyServer User Guide Dialup/Hangup Settings The Dialup/Hangup settings lets you choose when and how the ProxyServer dials up and disconnects from your ISP (Internet Service Provider.) Individual Port Options Individual Port Options lets you set the idle-time out function for the serial port of your ProxyServer.

  • Page 23: Dhcp Server

    Chapter 3 - ProxyServer Manager DHCP Server DHCP Function The default setting of the ProxyServer comes with the DHCP server already enabled. If you would like to disable the DHCP server click on the Disabled circle. IP Address Pool The IP Address Pool contains the range of the IP addresses that will automatically be assigned to the clients of your network.

  • Page 24: Routing Table

    ProxyServer User Guide Routing Table The routing table lets the ProxyServer know about other networks that are part of your LAN. If there are no routers on your network you can skip this section. For each router on your network: 1) Enter the IP address and Subnet Mask of the Network you wish to route to.
  • Page 25 - where x is any number between 0 and 255 What about Novell? The newer Novell Servers support TCP/IP protocol and can be used to route another network’s clients to the ProxyServer. If you are using a Novell server that doesn’t support TCP/IP protocol to route between two networks, the subnet that does not contain the ProxyServer network will not be able to access the ProxyServer.

  • Page 26: Virtual Server Mapping

    ProxyServer User Guide Virtual Server Mapping The Virtual Server function allows a reverse network address translation from WAN to LAN. Normally when you use the ProxyServer to access the Internet you use the NAT function from LAN to WAN. Theoretically it is possible to use the Virtual Server to set up a Web page or FTP site because the ProxyServer can let outside users access designated sites on your network that you map in Virtual Server.

  • Page 27: Client Filter Settings

    Client Filter Settings The Client Filter lets you decide what services you allow on your network and who has access to them. You can filter by 5 different services (Mail, WWW, FTP, Telnet, News) For each service, you can set the Client Filter to allow all computers access, some computers access or no computers access.

  • Page 28: Save Settings To File

    ProxyServer User Guide Save Settings to File The Save Settings to File option lets you save the inputted settings to a file to be retrieved at a later time. This will be useful if your settings are deleted accidentally or you want to have more then one batch of settings.

  • Page 29: Upgrade Firmware

    Upgrade Firmware The Upgrade Firmware option allows you to upgrade the firmware that is in your ProxyServer. Note: This function upgrades the firmware in your ProxyServer and not the ProxyServer Utilities on your Windows 95/NT. Enter the location of the new firmware file in the Firmware File Directory. ProxyServer Manager will automatically detect the new firmware name and it will be displayed in the Firmware File Name field.
  • Page 30 ProxyServer User Guide...

  • Page 31: Chapter 4 - Proxyserver Monitor

    FOUR Chapter ProxyServer Monitor ProxyServer Monitor ProxyServer Monitor is a utility that lets you know what your ProxyServer is doing and helps you with any problems. To Run ProxyServer Monitor from your Desktop In Windows 95/NT: Click Start | Programs | ProxyServer Monitor.

  • Page 32: Test Connection

    The Terminate Connection function was designed to allow the network administrator the ability to terminate a connection of the ProxyServer instantly at any time. To terminate a connection select the server in the Available servers box, and click Terminate connection.

  • Page 33: Tcp/Ip Tab

    TCP/IP Tab The TCP/IP Tab displays all the TCP/IP requests made by your ProxyServer. For each new IP address request: • Date/Time will tell you when the request was made • Port will tell you which port you are viewing •...

  • Page 34: Status Tab

    ProxyServer User Guide Status Tab The Status tab will display four things: 1) Modem Power: This indicator lights if the ProxyServer detects that your modem is turned on. 2) Modem Ready: The ProxyServer will send pre-initial and initial commands to your modem or ISDN TA.

  • Page 35: Chapter 5 - Proxyserver Clients

    FIVE Chapter ProxyServer Clients Setting Up ProxyServer Clients The following steps will guide you through the set up and configuration of your ProxyServer clients. Step 1 - Install TCP/IP Protocol on each ProxyServer Client In order for a computer to use the ProxyServer, TCP/IP Protocol must be installed on that computer.
  • Page 36 ProxyServer User Guide B. If you do not see TCP/IP protocol in “The following network components are installed” window you must install it. The TCP/IP protocol component looks like this or a variation like this. If you see that TCP/IP protocol is already installed on this computer, please proceed to Step 2.

  • Page 37: Step 2 - Assign Ip Address To Each Proxyserver Client

    Chapter 5 - ProxyServer Clients Step 2 - Assign IP Address to Each ProxyServer Client The default setting of Windows 95 lets the ProxyServer automatically extract IP information from the built-in DHCP server in your ProxyServer. To check or change this setting: In the same Network window as step 1 page, select TCP/IP in the “The Following Network Components are Installed”...
  • Page 38 ProxyServer User Guide Option B If you would like to give this computer a static IP address you can enter it here. Please note that when giving your computer a static IP address you must assign it’s: 1) IP address 2) Gateway 3) DNS Server IP Address In the same Network window as step 1, select TCP/IP in the “The Following Network...

  • Page 39: Step 3 - Set Internet Applications To Connect Through Lan

    Chapter 5 - ProxyServer Clients Step 3 - Set Internet Applications to Connect Through LAN You and your network clients will be connecting to the ProxyServer through your LAN. This means that when using applications (Netscape, Internet Explorer, etc.) you must set the applications to connect through their LAN.

  • Page 40: Step 4 - Important Notes

    ProxyServer User Guide Setting Netscape Communicator To set Netscape you must set the browser to Go Online through your LAN. You can do this by selecting Go Online in the File Menu. The following display screen will open on your screen. Click Go Online.

  • Page 41: Chapter 6 - Troubleshooting

    Chapter Troubleshooting Tools for Your ProxyServer Tool A - ProxyServer Monitor So you’re having some problems. Many problems can be solved by checking out ProxyServer Monitor where there is on-line help. Please see Chapter 4 – ProxyServer Monitor which details all of the functions and help applications that it has. Tool B - PING Ping stands for Packet Internet Groper.

  • Page 42: Tool C - Winipcfg And Ipconfig

    ProxyServer User Guide Tool C - WINIPCFG and IPCONFIG These two tools are great for finding out a computer’s IP Configuration, MAC address and default gateway. 1) WINIPCFG is for Windows 95. In Windows 95: Click Start | Run and type winipcfg. In the example below this computer has an IP address of 213.0.0.199 and the Default Gateway is 213.0.0.1.

  • Page 43: Troubleshooting Time

    Troubleshooting Time My computer can’t detect the ProxyServer on my network when I try and configure it. (i.e., “Device Not Found”) • Try pressing the “Refresh Device List” button. • Make sure that the power is correctly connected by checking that the “PWR” indicator light on the ProxyServer unit is lit.
  • Page 44 ProxyServer User Guide I configured the ProxyServer but I can’t get it to communicate with my modem. • It’s possible that your initial string is configured incorrectly. If you are using an ISDN TA and your ISDN TA was not listed when you were prompted to select your modem in ProxyServer Wizard you must look up your ISDN TA’s initial string in your ISDN TA user’s manual and input it in ProxyServer Manager’s Modem Settings Menu to correct this problem.

  • Page 45: Chapter 7 - Warranty, Service And Technical Support

    (BBS), and get support through CompuServe and the Internet. Limited Warranty Multi-Tech Systems, Inc. (“MTS”) warrants that its products will be free from defects in material or workmanship for a period of two years from the date of purchase, or if proof of purchase is not provided, two years from date of shipment.

  • Page 46: Online Warranty Registration

    Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972-2439. Please fill out the ProxyServer information (below), and have it available when you call.

  • Page 47: Service

    Service If your tech support specialist decides that service is required, your ProxyServer may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems. Include the following with your ProxyServer: • a description of the problem.

  • Page 48: The Multi-Tech Bbs

    ProxyServer User Guide The Multi-Tech BBS For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).
  • Page 49 If you don’t know the file name 1. From the Main Menu, type F to access the Files Menu. For a list of file areas, type L, press ENTER, then type L and press ENTER again. (If you do not type the second L , you will list all of the files on the BBS.) 2.

  • Page 50: About Compuserve

    About the Internet Multi-Tech is a commercial user on the Internet, and we retreive messages from our customers on a periodic basis. If you prefer to receive technical support via the Internet, you can contact Tech Support via e-mail by clicking on the following link: http://www.multitech.com/_forms/email_tech_support.htm...

  • Page 51: Glossary

    Glossary Note: The best site for finding information is on the Internet. Much of the information for this glossary was referenced from a great site at http://www.pcwebopedia.com. If you want more information for any of these terms or some terms that may not be listed please check out that site.
  • Page 52 ProxyServer User Guide Firmware. Software that has been has been permanently or semi-permanently written onto ROM. Your ProxyServer supports flash ROM which means you can upgrade the fimware in the ProxyServer very easily by obtaining a copy of the new firmware and using the upgrade firmware function.
  • Page 53 NAT Technology (Referenced from www.pcwebopedia.com) The ProxyServer uses a technology called Network Address Translation (NAT) (Sometimes called IP Address Masquerading) to let everyone on your network use one IP address given to you by your ISP (Internet Service Provider). This technology is also a firewall in itself.
  • Page 54 LAN. For more on how the ProxyServer and router interact, see Chapter 3 - ProxyServer Manager : Routing Table. Server. A provider of resources (e.g., file servers and name servers). A computer that uses the resources of a server is called a Client. For example the ProxyServer provides Internet Access and is thus called an Internet Access Server.

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