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FAQ and Troubleshooting Guide for
Product: Swan Espresso Machine, 15 bar Pressure, Milk frother, 1.2L Tank, Scandi Style,
SK22110WHTN, Cotton White.
Vendor SKU: SK22110WHTN
FAQ.
•
How long is its warranty or guarantee?
The product is covered by a two-year warranty which you can extend via the manufacturing
website, swan-brand.co.uk. If the customer is within their first year of purchase with
Amazon EU then legally it is Amazon's reasonability to either replace or refund the item at
his or her own discretion. When it is the second term of ownership then the responsibility is
taken over by the manufacturer. For additional details, please review page 19 of the
instruction manual.
•
What are the product dimensions?
The product dimensions are as followings: Height 31cm Width 20cm Length 28.5cm
•
I need spare parts, where can I find this information?
Should you need any spare parts for this item, please visit the manufacturing website, which
is found in your instruction manual. For spare parts information please visit page 17 of the
instruction manual.
•
I have lost the instruction manual, where can I find a replacement?
If you have lost, damaged or need a replacement for your instruction manual then please
visit our website, swan-brand.co.uk. Simply search the item using the Vendor SKU and this
will bring up the product page. From there, you have the ability to download the manual for
safekeeping
•
Any tips on how to clean these, especially the lighter colours (cotton white I am interested
in)?
Please refer to the Instruction manual on page 16 for full details on how to clean and
maintain the device. Please ensure the device is turned off and cooled down before
cleaning. We would suggest using a moisture-proof sponge and clean water whilst avoiding
the use of harsh chemicals and adhesive products.
•
What types of coffee can I make?
With 15 bars of pressure, the coffee machine gives you the ability to make your coffee shop
favourites including, espressos, lattes, cappuccinos, flat whites, Americanos and mochas. We
have a Barista guide in our instruction manual on pages 5 to 6. Please refer to the how-to-
use guide on pages 11 to 14.
•
Can I use pods?
The coffee machine is designed to be used with ESE (Easy Serve Espresso) pods, which are
similar to tea bags but are packed tightly with ground coffee. However, Customers most
commonly use ground coffee with this device.
B082WNLBWL.
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Summary of Contents for Swann B082WNLBWL
- Page 1 FAQ and Troubleshooting Guide for B082WNLBWL. Product: Swan Espresso Machine, 15 bar Pressure, Milk frother, 1.2L Tank, Scandi Style, SK22110WHTN, Cotton White. Vendor SKU: SK22110WHTN FAQ. • How long is its warranty or guarantee? The product is covered by a two-year warranty which you can extend via the manufacturing website, swan-brand.co.uk.
- Page 2 Troubleshooting B082WNLBWL 1. Steaming, pump or heat-up Issues. Cause; Limescale build-up, Portafiler not secure. Limescale Solution; Steamer, pump and heat-up issues might be due to limescale build-up or poor water quality. Hard water can cause scaling which reduces the heat being transferred into the heating chamber occurs over just a few weeks in locations with very hard water.
- Page 3 Portafilter Solution; Before use please make sure that the portafilter is positioned correctly with the rubber gasket inside. The portafilter needs to be correctly positioned for the machine to function. There may also be a build-up of coffee around the gasket which is hindering the device’s performance. Follow the guide layout in the instruction manual, remove the portafilter and check to make sure the gasket is inside.
- Page 4 The common factor for leaks is linked to mineral deposits being built up over time which will mean the need to descale the device. The build-up of minerals from the coffee or limescale could also affect the valve pump which may have been clogged, broken or damaged. A blocked value or a build-up of lime scale will prohibit the device from circulating water which may cause the device to leak as water is compressed to a single area.
- Page 5 Cause: • Airlock • Build-up of fatty modules, which is blocking the wand. Milk type Solution. After frothing the milk, put an empty jug under the steam wand, then turn on the steam knob and press down the pump control button to the lower position, for 30 seconds, then turn it off again. This will clean out the steam tube.
- Page 6 6. Leakage Issue. From filter; Several possible causes. a. The coffee beans are ground much too fine and the water can’t penetrate. This creates excessive water pressure , which has to escape. b. The ground coffee is pressed into the filter too heavily. Result is similar to 1 above. c.