Page 1 InfoPrint Color 1767 MT(4960) User’s Guide S510-7083-00...
Page 2: Safety Information
CAUTION: The printer weighs 91.2 kg (201 lb); therefore, it requires at least four people or a properly rated mechanical handling system to lift it safely. Use the handholds on the sides of the printer to lift it, and make sure your fingers are not under the printer...
Page 3: Table Of Contents
Accessing the system board to install internal options ...13 Installing a memory card ...15 Installing a flash memory or firmware card...16 Installing a printer hard disk...17 Installing an internal print server or port interface card ...19 Reinstalling the system board ...20 Attaching cables...21...
Page 4 Storing paper...39 Supported paper sizes, types, and weights...40 Paper sizes supported by the printer...40 Paper types and weights supported by the printer ...41 Paper types and weights supported by the finisher...42 Supported finishing features...43 Printing...46 Installing printer software...46 Printing a document from Windows...46 Printing a document from a Macintosh computer...46...
Page 5 289 staple jam...66 Understanding printer menus...70 Menus list...70 Supplies menu...71 Paper menu...72 Default Source menu...72 Paper Size/Type menu ...72 Configure MP menu...74 Substitute Size menu...74 Paper Texture menu...75 Paper Loading menu ...76 Custom Types menu ...77 Universal Setup menu ...77 Bin Setup menu ...78...
Page 6 Replacing a photoconductor...134 Moving the printer...136 Before moving the printer ...136 Moving the printer to another location ...137 Setting the printer up in a new location ...137 Shipping the printer ...138 Administrative support...139 Adjusting the brightness or contrast of the display...139 Disabling control panel menus...139...
Page 7 Confidential and other held jobs do not print ...147 Job takes longer than expected to print...147 Job prints from the wrong tray or on the wrong paper...148 Incorrect characters print...148 Tray linking does not work...148 Large jobs do not collate ...148 Unexpected page breaks occur...148 Solving option problems...149 Option does not operate correctly or quits after it is installed...149...
Page 8 Notices...163 Edition notice...163 Industry Canada notices...164 Power consumption...169 Index...171...
Page 9: Learning About The Printer
Learning about the printer Printer configurations All printer models have standard network capability. Basic model Standard exit bin Control panel Standard 520-sheet tray (Tray 1) Multipurpose feeder Duplex unit Configured models Standard exit bin Control panel...
Page 10 Standard 520-sheet tray (Tray 1) 4–6 The High capacity feeder holds 2520 sheets and includes: • 4—520-sheet tray (Tray 2) • 5—867-sheet tray (Tray 3) • 6—1133-sheet tray (Tray 4) Multipurpose feeder Duplex unit Standard exit bin Control panel Standard 520-sheet tray (Tray 1) The Tandem tray module (TTM) holds 1560 sheets and includes: •...
Page 11: Fully Configured Model
Fully configured model Horizontal transport unit (HTU) Control panel Finisher Finisher standard bin Finisher bin 1 Finisher bin 2 (booklet-maker) Standard 520-sheet tray (Tray 1) 8–10 The High capacity feeder includes: • 8—520-sheet tray (Tray 2) • 9—867-sheet tray (Tray 3) •...
Page 12: Understanding The Control Panel
Opens the menu index Note: The menus are available only when the printer is in the Ready state. USB Direct interface Use this port to connect a USB flash memory device to the printer. You can print from the connected device.
Page 13: Installing Options
Accessing the system board to install internal options CAUTION: Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going into the printer.
Page 14 Remove the cover and system board. Turn the screws on the cover counterclockwise, and then remove them. Gently pull the cover and system board away from the printer, and then remove it. Use the illustration below to locate the appropriate connector.
Page 15: Installing A Memory Card
Hard disk connector Installing a memory card CAUTION: If you are installing a memory card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. Warning: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Page 16: Installing A Flash Memory Or Firmware Card
The system board has two connections for an optional flash memory or firmware card. Only one of each may be installed, but the connectors are interchangeable. CAUTION: If installing a flash memory or firmware card after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing.
Page 17: Installing A Printer Hard Disk
Reinstall the system board. Installing a printer hard disk CAUTION: If installing a printer hard disk after setting up the printer, turn the printer off, and unplug the power cord from the wall outlet before continuing. Warning: System board electrical components and hard disks are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components, connectors, or the hard disk.
Page 18 Note: A #2 Phillips screwdriver is needed to attach the hard disk to the mounting plate. Access the system board. Remove the mounting plate, hard disk, ribbon cable, and attachment screws from the package. Attach the ribbon cable to the hard disk. Attach the mounting plate to the hard disk with the screws.
Page 19: Installing An Internal Print Server Or Port Interface Card
CAUTION: Turn the printer off, and unplug the power cord from the wall outlet before continuing. If you have any other devices attached to the printer, turn them off as well and unplug any cables going into the printer. Warning: System board electrical components are easily damaged by static electricity. Touch something metal on the printer before touching any system board electronic components or connectors.
Page 20: Reinstalling The System Board
An internal print server allows connection from the printer to the local area network (LAN). An optional port interface card expands the ways the printer can connect to a computer or external print server. Access the system board. Unpack the internal print server or port interface card.
Page 21: Attaching Cables
Attaching cables Connect the printer to the computer using a USB cable or Ethernet cable. A USB port requires a USB cable. Be sure to match the USB symbol on the cable with the USB symbol on the printer. Match the appropriate Ethernet cable to...
Page 22 USB port Ethernet port...
Page 23: Loading Paper And Specialty Media
Configuring Universal paper settings The Universal Paper Size is a user-defined setting that lets you print on paper sizes that are not preset in the printer menus. Set the Paper Size for the specified tray to Universal when the size you want is not available from the Paper Size menu.
Page 24 Specify the paper height and width Defining a specific height and width measurement for the Universal paper size (in the portrait orientation) allows the printer to support the size, including support for standard features such as duplex printing and printing multiple pages on one sheet.
Page 25: Loading The 520-Sheet Trays
Loading the 520-sheet trays The printer has a standard 520-sheet tray (Tray 1), and it may have one or more optional 520-sheet trays. All 520-sheet trays support the same paper sizes and types. Paper may be loaded in the trays in either the long-edge or short-edge orientation.
Page 26 Squeeze the length guide tab inward as shown, and slide the guide to the correct position for the paper size being loaded. Note: Use the size indicators on the bottom of the tray to help position the guides. Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 27: Using A5 Or Statement Paper Sizes
The printer trays cannot distinguish between A5- (148 x 210 mm) and statement-size (140 x 216 mm) paper when both sizes are loaded in the printer trays. From the Size Sensing menu, specify which size you want the printer to detect.
Page 28: Loading The 867- And 1133-Sheet Trays
Loading the 867- and 1133-sheet trays Although the 867-sheet tray and the 1133-sheet tray are different in appearance, they support the same paper sizes and types and require the same process for loading paper. Use these instructions to load paper in either tray: Grasp the handle, and open the tray.
Page 29: Using The Multipurpose Feeder
Make sure the paper guides are secure against the edges of the paper. Insert the tray into the printer. If a different type of paper was loaded than the type previously loaded in the tray, change the Paper Type setting for the tray from the control panel.
Page 30 Pull the multipurpose feeder tray down. Grasp the extension, and gently pull it out until it is fully extended. Prepare the paper for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 31 • Load A3, A5, B4, folio, legal, and statement paper with the recommended print side facedown and the short edge of the paper entering the printer first. Notes: – Adjust the additional paper guide to accommodate SRA3 and 12 x 19 paper sizes.
Page 32: Linking And Unlinking Trays
Assign a Custom Type <x> name to a tray to link or unlink it. Associate the same Custom Type <x> name to each tray that you want to link. Only trays with the same custom names assigned will link. Make sure the printer is on and Ready appears. From the control panel, press...
Page 33: Changing A Custom Type Name
Open a Web browser. Note: The computer must be connected to the same network as the printer. In the address bar, type the IP address of the network printer (for example,192.264.263.17). Press Enter. From the navigation panel of the initial page, click Configuration.
Page 34: Paper And Specialty Media Guide
Moisture content The amount of moisture in paper affects both print quality and the ability of the printer to feed the paper correctly. Leave paper in its original wrapper until it is time to use it. This limits the exposure of paper to moisture changes that can degrade its performance.
Page 35: Unacceptable Paper
Preprinted papers with chemicals that may contaminate the printer • Preprinted papers that can be affected by the temperature in the printer fuser • Preprinted papers that require a registration (the precise print location on the page) greater than ±2.3 mm (±0.9 in.), such as optical character recognition (OCR) forms...
Page 36 Loading letterhead in the multipurpose feeder Note: Place the letterhead facedown in the multipurpose feeder with the long edge of the paper entering the printer first. Loading letterhead in the 520-sheet trays Long-edge orientation Without finisher Short-edge orientation Without finisher...
Page 37: Using Transparencies
Loading letterhead in the 867-sheet tray Without finisher Loading letterhead in the 1133-sheet tray Without finisher Using transparencies Print samples on the transparencies being considered for use before buying large quantities. When printing on transparencies: • From MarkVision Professional, Print Properties, or the control panel, set the Paper Type to Transparency. •...
Page 38: Using Labels
• Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam. Partial sheets also contaminate the printer and the cartridge with adhesive, and could void the printer and cartridge warranties. • Do not use labels with exposed adhesive.
Page 39: Using Card Stock
Check with the manufacturer or vendor to ensure the card stock can withstand temperatures up to 230°C (446° F) without releasing hazardous emissions. • Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprinting introduces semi-liquid and volatile components into the printer. •...
Page 40: Supported Paper Sizes, Types, And Weights
The printer cannot simultaneously sense A5 and statement paper sizes. From the Size Sensing menu, specify which size you want the printer to detect. This setting applies to all automatic trays except the multipurpose feeder. The multipurpose feeder can support both sizes.
Page 41: Paper Types And Weights Supported By The Printer
The printer cannot simultaneously sense A5 and statement paper sizes. From the Size Sensing menu, specify which size you want the printer to detect. This setting applies to all automatic trays except the multipurpose feeder. The multipurpose feeder can support both sizes.
Page 42: Paper Types And Weights Supported By The Finisher
Paper types and weights supported by the finisher Use this table to determine the possible output destinations of print jobs which use supported paper types and weights. The paper capacity of each output bin is listed in parentheses. Paper capacity estimations are calculated based on 75 g/m (20 lb) paper.
Page 43: Supported Finishing Features
Supported finishing features Horizontal transport unit Finisher standard bin Finisher bin 1 Finisher bin 2 (booklet-maker) Notes: • The finisher shown above, is the booklet finisher. Bin 2 is available only when the booklet finisher is installed. • All paper capacities are based on 75 g/m Horizonal transport unit •...
Page 44 Bi fold A4 (only SEF) SEF—The paper is loaded in the short edge orientation. The short edge of the paper enters the printer first. Bi fold—Each page is individually folded and stacked separately. Booklet fold—A multiple-page job is folded along the center into a single booklet.
Page 45 Universal Envelopes (any size) SEF—The paper is loaded in the short edge orientation. The short edge of the paper enters the printer first. Bi fold—Each page is individually folded and stacked separately. Booklet fold—A multiple-page job is folded along the center into a single booklet.
Page 46: Printing
Holding jobs in the printer When sending a job to the printer, you can specify in the Print Properties that you want the printer to hold the job in memory until you start the job from the control panel. All print jobs that can be initiated by the user at the printer are called held jobs.
Page 47: Printing Confidential And Other Held Jobs From Windows
Description When you send a Confidential print job to the printer, you must create a PIN in Print Properties. The PIN must be four digits using the numbers 0–9. The job is held in printer memory until you enter the PIN from the control panel and choose to print or delete the job.
Page 48: Printing Confidential And Other Held Jobs From A Macintosh Computer
From the radio group, select your job type (Confidential, Reserve, Repeat, or Verify), and then assign a user name. For a confidential job, also enter a four-digit PIN. Click OK or Print, and then go to the printer to release the job. From the control panel, press...
Page 49: Printing From A Usb Flash Memory Device
Insert a USB flash memory device into the USB Direct interface. Notes: • If you insert the memory device when the printer requires attention, such as when a jam has occurred, the printer ignores the memory device. • If you insert the memory device while the printer is printing other jobs, Printer Busy appears. After the other jobs are processed, you may need to view the held jobs list to print documents from the flash memory device.
Page 50: Printing Information Pages
Note: Do not remove the USB flash memory device from the USB Direct interface until the document has finished printing. If you leave the USB flash memory device in the printer after leaving the initial USB menu screen, you can still print .pdf's from the USB flash memory device as held jobs.
Page 51: Printing A Directory List
Exit Config Menu appears, and then press Press until Resetting the Printer appears briefly, followed by a clock, and then Ready appears. Canceling a print job There are several methods for canceling a print job. The following sections explain how to cancel a print job from the control panel or from a computer (depending on the operating system).
Page 52: Canceling A Print Job From The Windows Taskbar
Canceling a print job from the Windows taskbar When you send a job to print, a small printer icon appears in the right corner of the taskbar. Double-click the printer icon. A list of print jobs appears in the printer window.
Page 53: Using Max Speed And Max Yield
To specify the setting: Open a Web browser. In the address bar, type the network printer or print server IP address, and then press Enter. Click Configuration. Click Print Settings.
Page 54: Clearing Jams
• Store the paper in an appropriate environment. • Do not remove trays while the printer is printing. Wait for Load tray <x> or Ready to appear before removing a tray. • Do not load the manual feeder while the printer is printing. Wait for Load Manual feeder with <x> to appear.
Page 55: 200-203 Paper Jams
200–203 paper jams Open Door A by lifting the release latch and lowering the door. CAUTION: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching.
Page 56: Paper Jams
230–231 paper jams Open Door A by lifting the release latch and lowering the door. CAUTION: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Page 57 Lift the green lever, and then pull the paper up and toward you. Note: Make sure all paper fragments are removed. Push the green lever down. Close Door A. Pull the multipurpose feeder down, and then open Door B.
Page 58: 241 Paper Jam
Remove the jammed paper. Close Door B. Press 241 paper jam Open Door C. Pull the paper down and toward you. Note: Make sure all paper fragments are removed. Close Door C.
Page 59: 242-244 Paper Jams
Open Tray 1, and then remove any crumpled paper from the tray. Close the tray. Press 242–244 paper jams Open Door D. Pull the paper down and away from the printer.
Page 60 Note: Make sure all paper fragments are removed. Close Door D. Clear any crumpled paper from Trays 2–4. Open Tray 2, and then remove any crumpled paper. Close Tray 2. Open Tray 3, and then remove any crumpled paper. Close Tray 3.
Page 61: 250 Paper Jam
Open Tray 4, and then remove any crumpled paper. Open the inside cover, and then remove any jammed paper. Close the inside cover, and then close Tray 4. Press 250 paper jam Remove the paper from the multipurpose feeder. Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
Page 62: 280-282 Paper Jams
Load the paper into the multipurpose feeder. Slide the paper guide toward the inside of the tray until it lightly rests against the edge of the paper. Press 280–282 paper jams Open Cover F. Remove the jammed paper. Close Cover F. Press Note: If the paper jam on the right is difficult to remove, rotate the knob clockwise.
Page 63: 283-284 And 287-288 Paper Jams
283–284 and 287–288 paper jams Covers, knobs, and handles located behind finisher Door G Cover, knob, or handle name Cover G1 Cover G2 Knob G3 Cover G4 Cover G7 Knob G8 Handle G9...
Page 64 Open Door G. Lift both Cover G1 levers, and then remove any jammed paper. Move Cover G2 to the right, and then remove any jammed paper. Note: If the paper is jammed in the rollers, rotate Knob G3 counterclockwise. Move Cover G4 down, and then remove any jammed paper. Move Cover G7 to the left, and then remove any jammed paper.
Page 65: 284-286 Paper Jams
Lift the inside cover. If the paper is jammed in the rollers, rotate Knob G8 clockwise, and then remove the jammed paper. Close Door G. Press 284–286 paper jams Open Door H. Remove the jammed paper. Close Door H. Press...
Page 66: 289 Staple Jam
289 staple jam Open Door G. Slide the G5 stapler toward the front of the finisher. Lift the lever, and then remove the staple cartridge.
Page 67 Open the staple cover. Remove the jammed staple, and then close the cover. Place the staple cartridge into the upper stapler.
Page 68 Open the lower staple drawer. Remove the staple cartridge identified on the display. Remove the jammed staples, and then place the staple cartridge into the stapler.
Page 69 Close the staple drawer. Close Door G. Press...
Page 70: Understanding Printer Menus
Understanding printer menus Menus list Menu Supplies Menu Paper Menu Reports A number of menus are available to make it easy for you to change printer settings: Supplies Menu Paper Menu Cyan Toner Default Source Magenta Toner Paper Size/Type Yellow Toner...
Page 71: Supplies Menu
Supplies menu Menu item Cyan, Magenta, Yellow, or Black Toner Replace Missing or Defective Unsupported Color PC Units Life Warning Replace Missing Normal Black PC Unit Life Warning Replace Missing Normal Waste Toner Box Near Full Replace Missing Staples G5, Staples G11, or Staples G12 Empty Missing...
Page 72: Paper Menu
Paper menu Default Source menu Menu item Default Source Tray <x> MP Feeder Manual Paper Manual Env Paper Size/Type menu Menu item Tray <x> Size 11 x 17 JIS B4 JIS B5 Folio Legal Letter Statement Tray <x> Type Plain Paper Card Stock Transparency Glossy...
Page 73 Menu item Description MP Feeder Size Specifies the paper size loaded in the multipurpose feeder 11 x 17 Notes: Executive Folio JIS B4 JIS B5 Legal Letter Statement Universal 7 3/4 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Specifies the type of paper loaded in the multipurpose feeder MP Feeder Type Plain Paper...
Page 74: Configure Mp Menu
Note: 10 Envelope is the US factory default setting. DL Envelope is the international factory default setting. Specifies the type of envelope being manually loaded Note: Envelope is the factory default setting. Description Determines when the printer selects paper from the multipurpose feeder Notes: • Cassette is the factory default setting. •...
Page 75: Paper Texture Menu
Paper Texture menu Menu item Description Plain Texture Specifies the relative texture of the paper loaded in a specific tray Smooth Note: Normal is the factory default setting. Normal Rough Card Stock Texture Specifies the relative texture of the card stock loaded in a specific tray Smooth Notes: Normal...
Page 76: Paper Loading Menu
Note: Off is the factory default setting. Notes: • Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print Properties. • If Duplex is selected, all print jobs are sent through the duplex unit including 1-sided jobs.
Page 77: Custom Types Menu
Duplex Notes: • Duplex sets the printer default to 2-sided printing for every print job unless 1-sided printing is selected from Print Properties. • If Duplex is selected, all print jobs are sent through the duplex unit including 1-sided jobs.
Page 78: Bin Setup Menu
Letterhead Bin Preprinted Bin Colored Bin Custom <x> Bin • If the height exceeds the maximum, the printer uses the maximum height allowed. • 19 inches is the US factory default setting. Inches can be increased in 0.01-inch increments. •...
Page 79: Reports Menu
NetWare Setup Page Prints a report containing NetWare-specific information about the network settings <none> Notes: Prints a report of all the fonts available for the printer language currently set in the Print Fonts printer PCL Fonts Note: A separate list is available for PCL, PostScript, and PPDS emulations.
Page 80: Settings Menu
Menu item Description Print Directory Prints a list of all the resources stored on an optional flash memory card or printer hard disk <none> Notes: Settings menu Setup menu Menu item Description Display Language Sets the language of the text appearing on the display English Note: All languages may not be available for all printers.
Page 81 Menu item Description Power Saver Sets the amount of time in minutes the printer waits after a job is printed before it goes into a reduced power state Disabled 2–240 Notes: Standby Mode Sets the amount of time in minutes the printer waits—in a ready-to-print state, after a job is printed—before passing into Power Saver mode...
Page 82 Off is the factory default setting. Off prints a partial page when there is not enough memory to print the whole page. • On sets the printer to process the whole page so that the entire page prints. • PCL emulation uses a PCL interpreter for processing print jobs. PostScript emulation uses a PS interpreter for processing print jobs.
Page 83 • The Whole Page setting allows the image to be moved into the non-printable area defined by the Normal setting, but the printer will clip the image at the Normal setting boundary. • The Whole Page setting only affects pages printed using a PCL 5e interpreter.
Page 84: Finishing Menu
Restore returns all printer settings to the factory default settings except Network/Ports menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected. • Off is the factory default setting.
Page 85 Horizontal is the factory default setting. • Positioning depends on the number of images and whether the images are in portrait or landscape orientation. • Auto is the factory default setting. The printer chooses between portrait and landscape. • Long Edge uses landscape. •...
Page 86: Quality Menu
Menu item Description Staple Job Specifies the number and position of staples on a print job Notes: Auto Front Back 2 Staples 4 Staples Specifies whether a print job receives hole-punch finishing Hole Punch Notes: Specifies the number of holes punched Hole Punch Mode 2 holes Notes:...
Page 87 Menu item Description Print Resolution Specifies the printed output resolution 2400 IQ Note: 2400 IQ is the factory default setting. Lightens or darkens the printed output Toner Darkness 1–5 Notes: Color Saver Reduces the amount of toner used for graphics and images. The amount of toner used for text is not reduced.
Page 88 • From a browser window, type the IP address of the printer to access a complete list of color sample pages from the Embedded Web Server. •...
Page 89: Utilities Menu
Do Not Restore is the factory default setting. Do Not Restore keeps the user-defined settings. • All printer settings are returned to factory default settings except Display Language and the settings in the Parallel menu, Serial menu, Network menu, and USB menu.
Page 90 When formatting is complete, the downloads are loaded back into flash memory. • A printer hard disk must be installed in the printer and operating properly for this menu item to be available. The disk must not be Read/Write or Write protected.
Page 91: Pdf Menu
Menu item Description Job Acct Stat Prints a list of all stored job statistics or deletes the information from the printer hard disk Print Clear Notes: Assists in isolating the source of a print job problem Hex Trace Activate Notes:...
Page 92: Postscript Menu
RO Courier is the factory default setting. • RO Courier shows the font name, font ID, and storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for download.
Page 93 60 is the US factory default setting. 64 is the international default setting. • The printer sets the amount of space between each line based on the Lines per Page, Paper Size, and Orientation settings. Select the desired Paper Size and Orientation before setting Lines per Page.
Page 94 Specifies whether the printer automatically performs a line feed (LF) after a PCL Emulation Settings carriage return (CR) control command Auto LF after CR Notes: Configures the printer to work with printer software or programs that use different Tray Renumber source assignments for trays, drawers, and feeders Assign MP Feeder Notes: None 0–199...
Page 95: Ppds Menu
Notes: Best Fit Replaces a missing font with a similar font Note: On is the factory default setting. If the requested font is not found, the printer will use a similar font. Tray 1 Renumber Configures the printer to work with printer software or programs that use different...
Page 96: Html Menu
Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command Notes: Specifies whether the printer automatically performs a line feed (LF) after a Auto LF after CR carriage return (CR) control command Notes:...
Page 97: Image Menu
Menu item Description Scale Scales the default font for HTML documents 1–400% Notes: Sets the page orientation for HTML documents Orientation Portrait Note: Portrait is the factory default setting. Landscape Sets the page margin for HTML documents Margin Size 8–255 mm Notes: Backgrounds Specifies whether to print backgrounds on HTML documents...
Page 98: Security Menu
Limits the number of times an invalid PIN can be entered Notes: 2–10 Limits the amount of time a confidential job stays in the printer before it is deleted Job Expiration Note: Off is the factory default setting. 1 hour...
Page 99: Ipv6 Menu
Use the following menu items to view or set the Internet Protocol version 6 (IPv6) information. Note: This menu is available only for network models or printers attached to print servers. Menu item Description Enables IPv6 in the printer IPv6 Enable IPv6 Note: Yes is the factory default setting.
Page 100: Wireless Menu
Standard Network and Network <x> menus Menu item Description Sets the printer to automatically switch to PCL emulation when a print job requires PCL SmartSwitch it, regardless of the default printer language Notes: Sets the printer to automatically switch to PS emulation when a print job requires...
Page 101 The On value buffers jobs on the printer hard disk. This menu selection appears only when a formatted disk is installed and is not defective. • The Auto setting buffers print jobs only if the printer is busy processing data from another input port. •...
Page 102: Standard Usb And Usb Menus
Standard USB and USB <x> menus Menu item Description PCL SmartSwitch Sets the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language Notes: PS SmartSwitch...
Page 103: Serial Menu
Sets the network address information for an external print server that is attached to the printer using a USB cable <none> Note: This menu item is available only if the printer is attached to an external print server through the USB port. ENA Netmask...
Page 104 Menu item Description PS SmartSwitch Sets the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language Notes: Sets the printer to perform the special processing required for bidirectional...
Page 105 Parity Even Note: None is the factory default setting. None Ignore Honor DSR Determines whether the printer uses the DSR Signal. DSR is a handshaking signal used by most serial cables. Notes: • DTR is the factory default setting. •...
Page 106: Netware Menu
NetWare menu Menu item Description View Login Name Shows the assigned NetWare login name <none> Shows the assigned NetWare print mode View Print Mode <none> View Network Number Shows the assigned NetWare network number <none> Activates or deactivates NetWare support Activate Note: On is the factory default setting.
Page 107: Lexlink Menu
USB Direct interface. Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information about using the printer and performing printing tasks.
Page 108: Understanding Printer Messages
Cancel the current print job. • For more information, select Show Me. Check <src> guides The printer cannot determine the size of the paper. • Readjust the paper guides. Note: To learn how to adjust the paper guides, press press •...
Page 109: Close Door
Note: While the menus are disabled, printer settings cannot be changed from the control panel. Disk Corrupted. Reformat? The printer attempted to recover a disk, but was not able to do so. Reformat appears. Press disk. Note: Reformatting the disk deletes all the files currently stored on the disk.

Page 110: Enabling Menus
Wait for the message to clear. Encrypting disk x/y XX% DO NOT POWER OFF Wait for the message to clear. Warning: Do not power off while the printer is encrypting the printer hard disk. The percentage completed appears on the display. Enter PIN Enter the PIN you created in Print Properties when the confidential job was sent for printing.
Page 111: Invalid Engine Code
If the printer finds a tray that has the correct paper type and size, it feeds from that tray. If the printer cannot find a tray with the correct paper type and size, it prints from the default source.
Page 112: Menus Are Disabled
Network indicates that the printer is using the standard network port built into the printer system board. Network <x> indicates that an internal print server is installed inside the printer or that the printer is connected to an external print server.
Page 113: Programming System Code Do Not Power Off
Programming System Code DO NOT POWER OFF Wait for the message to clear. Warning: Do not turn the printer power off while Programming System Code appears on the display. Reading USB drive DO NOT REMOVE Wait for the message to clear.
Page 114: Some Held Jobs Were Not Restored
USB/USB <x> The printer is using a USB cable connection. The USB port is the active communication link. Waiting The printer has received data to print, but is waiting for an End-of-Job command, a Form Feed command, or additional data. •...
Page 115: Insufficient Memory To Support Resource Save Feature
• Continue appears, and then press Press until • Delete fonts, macros, and other data in printer memory. • Install additional printer memory. repeatedly until Show Me appears, and then repeatedly until Show Me appears, and then press to clear the message and print the job using a different to disable Resource Save and continue printing.
Page 116: Insufficient Memory To Collate Job
Cancel the current print job. 37 Insufficient memory, some held jobs will not be restored The printer was unable to restore some or all of the confidential or held jobs on the printer hard disk. Continue appears, and then press...
Page 117: Standard Network Software Error
Check that the serial cable is connected correctly and is the proper one for the serial port. • Check that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printer and host computer. •...
Page 118: Too Many Disks Installed
• Continue appears, and then press Press until The printer discards any data received through the USB port. • Make sure the USB Buffer menu item is not set to Disabled. 57 Configuration change, held jobs were not restored Continue appears, and then press...
Page 119: Unformatted Disk
If the error message remains, the hard disk may be defective and require replacing. 80 Scheduled maintenance <x> Contact Customer Support, and report the message. The printer needs to have scheduled maintenance done. 82 Replace waste toner box The waste toner box is full.
Page 120 84 Unsupported <color> pc unit Replace the specified photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately.
Page 121: Maintaining The Printer
Dampen a clean, lint-free cloth with water. Warning: Do not use household cleaners or detergents, as they may damage the finish of the printer. Wipe only the outside of the printer, making sure to remove any ink residue that has accumulated on the paper exit tray.
Page 122: Checking The Status Of Supplies From A Network Computer
Printing Menu Settings appears. After the menu settings page prints, Ready appears. Replacing supplies Replacing the waste toner box Replace the waste toner box when 82 Replace waste toner box appears. The printer will not continue printing until the waste toner box is replaced.
Page 123 Waste toner box Door E6 Door E Printhead lens cleaner E6 Door tab Unpack the replacement waste toner box and accessories.
Page 124 Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes. Grasp the E6 Door tab, and then push the door down. Remove the old printhead lens cleaner from Door E, and then discard it.
Page 125 Remove the waste toner box. Place the plastic cover over the waste toner box. Place the waste toner box in the recycling bag.
Page 126 Use the new printhead lens cleaner to clean the printhead lenses. Insert the new waste toner box. Place the new printhead lens cleaner in the notches of Door E.
Page 127: Cleaning The Printhead Lenses
Close Door E6. Close Door E. Remove all paper from the printer paper path. Cleaning the printhead lenses Clean the printhead lenses when you replace the waste toner box or when you encounter print quality problems.
Page 128 Waste toner box Door E6 Door E (front door) Printhead lens cleaner E6 Door tab Open Door E (front door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes.
Page 129 Grasp the E6 Door tab, and then push the door down. Remove the waste toner box. Locate and remove the printhead lens cleaner from Door E. Note: If you are replacing the waste toner box, use the printhead lens cleaner that shipped with it.
Page 130 Insert the padded tip of the printhead lens cleaner into the first printhead lens opening. Push the printhead lens cleaner all the way to the back of the lens, and then pull it out. Clean the remaining three printhead lenses. Insert the waste toner box.
Page 131: Replacing A Toner Cartridge
Replace the specified toner cartridge (cyan, magenta, yellow, or black) when 88 Replace <color> toner appears. The printer will not continue printing until the specified cartridge is replaced. Make sure the printer is on and Ready or 88 Replace <color> toner appears. Unpack the new cartridge, and set it near the printer.
Page 132 Open Door E (front printer door). Unlock the specified cartridge by turning the cartridge counterclockwise until the arrow-shaped handle points toward the unlock symbol. Remove the cartridge by gently pulling it away from the printer.
Page 133 Align the arrow-shaped handle with the unlock symbol, and then insert the toner cartridge all the way into the opening. Lock the cartridge by turning the arrow-shaped cartridge handle clockwise until it points toward the lock symbol. Close Door E.
Page 134: Replacing A Photoconductor
Replace the black photoconductor when 84 Replace black pc unit appears. Replace the cyan, magenta, and yellow photoconductors when 84 Replace color pc units appears. Open Door E (front printer door). Warning: To avoid overexposing the photoconductors, do not leave the door open for more than 10 minutes.
Page 135 Unpack the replacement photoconductor. Align and insert the end of the photoconductor. Remove the tape from the top of the photoconductor.
Page 136: Moving The Printer
CAUTION: The printer weighs 201 lb (91.2 kg); therefore, it requires at least four people or a properly rated mechanical handling system to lift it safely. Use the handholds on the sides of the printer to lift it, and make sure your fingers are not under the printer when you set it down.
Page 137: Moving The Printer To Another Location
• Any cart used to move the printer must have a surface able to support the full footprint of the printer. Any cart used to move the options must have a surface able to support the dimensions of the options.
Page 138: Shipping The Printer
2 in. (50 mm) 2.7 ft (825 mm) 1.4 ft (418 mm) 4 in. (100 mm) 2.3 ft (693 mm) Shipping the printer When shipping the printer, use the original packaging or call the place of purchase for a relocation kit.
Page 139: Administrative Support
Disabling control panel menus Since many people often use a printer, a support person may choose to lock the control panel menus so that the settings cannot be changed from the control panel. Make sure the printer is turned off.
Page 140: Restoring The Factory Default Settings
Restoring Factory Defaults appears. Warning: Restore Now returns all printer settings to the factory default settings except Network/Port menu settings. All downloads stored in RAM are deleted. Downloads stored in flash memory or on a printer hard disk are not affected.
Page 141: Locking The Control Panel Menus Using The Embedded Web Server
You can use the printer lockout functionality to create a PIN that must be entered in order to use the printer. When the printer is locked, every print job it receives will buffer to the hard disk. To print the jobs, the user must enter the correct PIN using the control panel.
Page 142: Supporting Ipsec
Internet Protocol Security (IPSec) provides authentication and encryption at the network layer allowing all application and network connections over the IP protocol to be secure. IPSec can be set up between the printer and up to five hosts, using both IPv4 and IPv6.
Page 143: Creating An Administrative Password
To install and use certificates as part of the credentials: Open a Web browser. In the address bar, type the IP address of the printer or print server to be protected using the format: http://ip_address/. Click Configuration. Under Other Settings, click Network/Ports.
Page 144 There are three ways to configure the TCP and UDP network ports: • Disabled—Port is disabled and never allows network connections • Secure and Unsecure—Port is always open including when the printer is in Secure mode • Unsecured Only—Port is open only when printer is in Secure mode...
Page 145: Troubleshooting
The printer cable is securely attached to the printer and the host computer, print server, option, or other network device. Once you have checked each of these possibilities, turn the printer off and then back on. This often fixes the problem. Door A will not shut properly Make sure the green paper jam clearance lever behind Door A is in place: Press down on the white release lever beneath Door A at the top of the printer, and then open the door.
Page 146: Solving Printing Problems
Control panel display is blank or displays only diamonds The printer self test failed. Turn the printer off, wait about 10 seconds, and then turn the printer back on. If Performing Self Test and Ready do not appear, turn the printer off and contact Customer Support.
Page 147: Confidential And Other Held Jobs Do Not Print
Make sure the internal print server is installed properly and working • Make sure the internal print server is properly installed and that the printer is connected to the network. For more information about installing a network printer, click View User's Guide and Documentation on the Software and Documentation CD.
Page 148: Job Prints From The Wrong Tray Or On The Wrong Paper
Incorrect characters print Make sure the printer is not in Hex Trace mode. If Ready Hex appears on the display, you must exit Hex Trace mode before you can print your job. Turn the printer off and back on to exit Hex Trace mode.
Page 149: Solving Option Problems
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not listed, reinstall it. Make sure the option is selected From the program you are using, select the option. Mac OS 9 users should make sure the printer is set up in the Chooser. Drawers Make sure the paper is loaded correctly Open the paper tray.
Page 150: Finisher
Make sure the connection between the finisher and the printer is secure If the finisher is listed on the menu settings page, but paper jams when it exits the printer and enters the finisher, it may not be properly installed. Reinstall the finisher. For more information, see the hardware setup documentation that shipped with the finisher.
Page 151: Print Jobs Are Not Routed To The Booklet-Maker Bin
Check the paper guides Move the guides in the tray to the correct positions for the paper size loaded. Has the paper absorbed moisture due to high humidity? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Print jobs are not routed to the booklet-maker bin These are possible solutions.
Page 152: Solving Print Quality Problems
Solving print quality problems The information in the following topics may help you solve print quality problems. If these suggestions do not correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement. Isolating print quality problems To help isolate print quality problems, print the print quality test pages: Turn the printer off.
Page 153: Characters Have Jagged Or Uneven Edges
Characters have jagged or uneven edges If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the software program. Clipped images These are possible solutions. Try one or more of the following: Check the paper guides Move the guides in the tray to the correct positions for the paper size loaded.
Page 154: Incorrect Margins
Are the photoconductors defective? Replace the photoconductor(s). Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Paper curl These are possible solutions.
Page 155: Print Irregularities
Has the paper absorbed moisture due to high humidity? • Load paper from a fresh package. • Store paper in its original wrapper until you use it. Print irregularities These are possible solutions. Try one or more of the following: Has paper absorbed moisture due to high humidity? •...
Page 156: Print Is Too Light
A toner cartridge may be defective Replace the toner cartridge. Print is too light These are possible solutions. Try one or more of the following: Check the darkness, brightness, and contrast settings The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high.
Page 157: Repeating Defects
44 mm (1.7 in.) • 94 mm (3.7 in.) Note: The printer has four photoconductors: cyan, magenta, yellow, and black. The cyan, magenta, and yellow photoconductors must all be replaced at the same time. The black photoconductor can be replaced separately. Skewed print Check the paper guides Move the guides in the tray to the correct positions for the paper size loaded.
Page 158: Toner Rubs Off
Is there toner in the paper path? Contact Customer Support. Transparency print quality is poor Check the transparencies Use only transparencies recommended by the printer manufacturer. Check the Paper Type setting Load transparencies, and make sure the Paper Type setting is set to Transparency.
Page 159: Uneven Print Density
How does the printer know what color to print? When a user prints a document, information describing the type and color of each object is sent to the printer. The color information is passed through color conversion tables that translate the color into the appropriate amounts of cyan, magenta, yellow, and black toner needed to produce the desired color.
Page 160 For recommendations on how the printer color sample pages may be useful in solving certain color-matching problems, see the question, “How can I match a particular color (such as a corporate logo)?”...
Page 161 How can I match a particular color (such as a corporate logo)? From the printer Quality menu, nine types of Color Samples sets are available. These are also available from the Color Samples page of the Embedded Web Server. Selecting any sample set generates a multiple-page printout consisting of hundreds of colored boxes.
Page 162: Contacting Customer Support
You need to know your printer model type and serial number. For more information, see the label on the inside top front cover of the printer. The serial number is also listed on the menu settings page.
Page 163: Notices
Notices Product name: Color Laser Printer Machine type: 4960 Model(s): dn1, dn2, dn3, gn1, de1, de2, de3, hd1, hd2 Edition notice April 2007 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS”...
Page 164: Industry Canada Notices
Exposure to radio frequency radiation The following notice is applicable if your printer has a wireless network card installed. The radiated output power of this device is far below the FCC radio frequency exposure limits. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC.
Page 165 Le terme « IC » précédant le numéro de d'accréditation/inscription signifie simplement que le produit est conforme aux spécifications techniques d'Industry Canada. Radio interference notice This is a Class A product. In a domestic environment, this product may cause radio interference, in which case, the user may be required to take adequate measures.
Page 166: Noise Emission Levels
Malti Bil-preżenti, Lexmark International, Inc., jiddikjara li dan il-prodott huwa konformi mal-ħtiġijiet essenzjali u ma dispożizzjonijiet oħrajn relevanti li jinsabu fid-Direttiva 1999/5/KE. Nederlands Hierbij verklaart Lexmark International, Inc. dat het toestel dit product in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999/5/EG.
Page 167: Product Disposal
If you have further questions about recycling options, please contact the place where you bought your printer. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. Federal Communications Commission (FCC) compliance information...
Page 168: Notice To Users Of The Canadian Telephone Network
Notice to users of the Canadian telephone network This product meets the applicable Industry Canada technical specifications. The Ringer Equivalence Number (REN) is an indication of the maximum number of terminals allowed to be connected to a telephone interface. The terminus of an interface may consist of any combination of devices, subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
Page 169: Power Consumption
Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Page 170: Off Mode
Mode Description Low Off (<1 W Off) The product is plugged into a wall outlet, the power switch is turned off, and the product is in the lowest possible power consumption mode. The product is plugged into a wall outlet, but the power switch is turned off. The power consumption levels listed in the previous table represent time-averaged measurements.
Page 171: Index
29 Change <src> to <x> 108 Check <src> guides 108 checking an unresponsive printer 145 cleaning exterior of the printer 121 printhead lenses 122, 127 Clearing job accounting statistics 108 Close cover<x> 109 Close door <x> 109 confidential jobs...
Page 172 Macintosh 46 from Windows 46 Embedded Web Server administrative password 143 locking control panel menus 141 locking entire printer 141 modifying confidential print settings 141 supporting IPSec 142 supporting SNMPv3 142 using 802.1x authentication 142 using Secure mode 143...
Page 173 Substitute Size 74 Supplies 71 TCP/IP 98 USB Direct 107 Utilities 89 Wireless 100 Menus are disabled 112 moving the printer 136, 137 multipurpose feeder loading 29 NetWare menu 106 Network 112 Network <x> 112 network setup page 50 Network<x> menu 100...
Page 174 Network <x> 112 No held jobs 112 No jobs to cancel 112 No recognized file types 112 Power Saver 112 Printer locked, enter PIN 112 Printing 112 Programming disk 112 Programming flash 112 Programming System Code 113 Reading USB drive 113...
Page 175 50 from Macintosh 46 from USB flash memory device 49 from Windows 46 installing printer software 46 max speed and max yield 53 menu settings page 50, 122 network setup page 50 print quality test pages 51...
Page 176 157 toner fog or background shading 157 toner rubs off 158 toner specks 158 uneven print density 159 troubleshooting, printer options drawers 149 finisher 150 flash memory card 150 hard disk with adapter 150 internal print server 150...
Page 178 Printed in USA S510-7083-00...

Ricoh InfoPrint 1767 User Manual

Learning about the Printer

Installing Options

Loading Paper and Specialty Media

Paper and Specialty Media Guide

Printing

Clearing Jams

Understanding Printer Menus

Understanding Printer Messages

Maintaining the Printer

Administrative Support

Troubleshooting

Notices

Index

Quick Links

Related Manuals for Ricoh InfoPrint 1767

Summary of Contents for Ricoh InfoPrint 1767

Table of Contents