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HP xw4200 Service And Technical Reference Manual

Hp xw4200: reference guide
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HP Workstation xw4200
Service and Technical Reference Guide

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Summary of Contents for HP xw4200

  • Page 1 HP Workstation xw4200 Service and Technical Reference Guide...
  • Page 2 The warranties for HP products are set forth in the express limited warranty statements accompanying such products.

  • Page 3: Table Of Contents

    HP Software ........
  • Page 4 Optical Drive (Desktop Position) ........
  • Page 5 User Interface ............119 Troubleshooting Using HP Intelligent Manageability Features ......122 Diagnostic Error Codes .
  • Page 6 SMART ............... . 162 Jumpers .

  • Page 7: Preface

    Preface Important Safety Warnings Avoid Electrical Shocks. To avoid electrical shock, do not open the power supplies. There WARNING! are no user-serviceable parts inside. To avoid electrical shock and harm to your eyes by laser light, do not open the DVD laser module. The laser module should be serviced by service personnel only.
  • Page 8 Return used batteries either to the shop from which you bought them, to the dealer from whom you purchased your system, or to HP so that they can either be recycled or disposed of in the correct way. Returned batteries will be accepted free of charge.

  • Page 9: Updating Bios, Drivers, And Software

    HP can also take back your old system for recycling when it reaches the end of its useful life. HP has a product take-back program in several countries. The collected equipment is sent to an HP recycling facilities in Europe or the U.S.A.

  • Page 10: Additional Documentation

    For information about the Linux operating system: http://www.redhat.com Additional product information is available from the HP Web site at http://www.hp.com/go/workstations. Using the Documentation Library CD To access the contents of the Documentation Library CD follow the steps that are applicable to your workstation.

  • Page 11: Locating Regulatory Information

    For complete and current information on supported accessories and components, visit http:// partsurfer.hp.com. Subscriber’s Choice Subscriber’s Choice, an HP program, allows you to sign up to receive driver and software alerts, proactive change notifications (PCNs), the HP newsletter, and more. Sign up today at http:// www.hp.com/go/subscriberschoice.
  • Page 12 XII PREFACE...

  • Page 13: Chapter 1 Product Overview

    Chapter 1 Product Overview This chapter presents an overview of the hardware components of the HP Workstation xw4200. For a more detailed overview of all the hardware components and spare part numbers, visit http://partsurfer.hp.com. This chapter includes the following sections: “Product Features”...

  • Page 14: Product Features

    Product Features Exploded View The following illustration shows an exploded view of the HP Workstation xw4200. NOTE Drive configurations can vary. Figure 1-1 Exploded View Access panel System fan Processor heatsink Power supply Memory System board Chassis 14 PRODUCT OVERVIEW...

  • Page 15: Front Panel Components

    Front Panel Components The following illustration shows a typical HP Workstation xw4200. Drive configurations might vary depending on the configuration that was purchased. Figure 1-2 Front Panel Components Optical Drive* (optional) Diskette Eject Button Optical Drive Activity Lights Optical Drive Eject Button 5.25 inch drive bays...

  • Page 16: Rear Panel Components

    Rear Panel Components Figure 1-3 Rear Panel Components Power Cord Connector PS/2 Keyboard Connector (purple) Serial Connector (teal) Microphone Connector (pink) Audio Line-Out Connector (lime) Built In Self Test (BIST) LED (green) Universal Chassis Clamp Lock NOTE: The rear panel connectors are labeled with industry-standard icons to assist you in connecting your peripheral devices. 16 PRODUCT OVERVIEW PS/2 Mouse Connector (green) Parallel Connector (burgundy)

  • Page 17: System Board Components

    System Board Components The following illustration shows the system board connectors and sockets on the HP Workstation xw4200. Figure 1-4 System Board Components Second serial port connector (optional) Keyboard/mouse Serial Parallel Audio Network/USB PCI Express x1 PCI Express x16 PCI Express x1...
  • Page 18 The following illustration shows the HP Workstation xw4200 block diagram. Figure 1-5 HP Workstation xw4200 Block Diagram 18 PRODUCT OVERVIEW...

  • Page 19: Serial Number And Coa Label Location

    Serial Number and COA Label Location Each workstation has two unique serial number labels and a certificate of authentication (COA) label 2. The serial number labels are located on the top (in a minitower configuration) of the unit and on the rear panel.

  • Page 20: Product Specifications

    This section describes the physical, environmental, and graphical and PCI Express specifications for the HP Workstation xw4200. For more specification information, visit QuickSpecs for this product. Physical Specifications The following table shows the physical characteristics of the HP Workstation xw4200. Table 1-1 HP Workstation xw4200 Physical Characteristics Weight...

  • Page 21: Graphics And Pci Express Slot Power Specifications

    Your workstation contains four PCI slots, two PCI Express x1 slots, and a single PCI Express x16 high- end graphics slot. The following table describes the slots, card types, and maximum slot power. Table 1-3 HP Workstation xw4200 Graphics and PCI Express Slot Power Specifications Slot# Card Type...

  • Page 22: Power Supply And Cooling

    Power Supply and Cooling The following table shows the power supply specifications of the HP Workstation xw4200. Table 1-4 HP Workstation xw4200 Power Supply Specifications Full Ranging Input (No Line Select Switch) Active Power Factor Correction (APFC) (Input Current is nearly 1/2 a non-APFC PS)

  • Page 23: Power Consumption And Cooling

    Two hard drives (2 x SATA 40 GB) CD-ROM drive PCI-Express Graphics Card (Quadro FX 1300) One diskette Monitor Table 1-5 HP Workstation xw4200 Power Consumption and Cooling Input Power Consumption Typical operating mode (system busy) Windows XP Idle Standby mode (S3) Hibernate mode (S4)

  • Page 24: Energy Star

    ENERGY STAR The ENERGY STAR® program, a government-backed initiative, promotes energy efficiency by identifying ways to reduce energy consumption. Select HP workstations participate in the ENERGY STAR program. NOTE ENERGY STAR is not supported on Linux-based workstations. For those workstations that support ENERGY STAR and have it enabled, the power management features will be set as follows: Monitor—goes into Sleep mode after 20 minutes of inactivity.

  • Page 25: Energy Star Compliance

    ENERGY STAR on HP Workstations uses ACPI power management. The system can wake as a result of a user action (keyboard or mouse) or from the network or a modem.
  • Page 26 26 PRODUCT OVERVIEW...

  • Page 27: Installing Or Restoring The Operating System

    Chapter 2 Installing or Restoring the Operating System This chapter discusses installation and restoration of the operating system. This chapter includes the following sections: “Installing the Operating System and Software” on page 28 “Restoring the Operating System” on page 31 “Protecting the Software”...

  • Page 28: Installing The Operating System And Software

    After the boot process completes, you can view additional HP Linux documentation by simply opening your Internet browser (the browser is automatically set to use the local HP documentation page as its default). You can also access Linux Web links for Red Hat (Internet access required) by using your Internet browser.
  • Page 29 Reboot the workstation. Follow the prompts to set up your system with the Red Hat First Boot utility. When prompted in First Boot to add additional CDs, insert the HP Driver CD into the CD-ROM tray of the workstation. INSTALLING THE OPERATING SYSTEM AND SOFTWARE 29...

  • Page 30: Linux-Enabled Workstations

    Linux-enabled workstations are not pre-installed with Linux. They require the HP Installer Kit for Linux and the purchase of a Red Hat box set. The Installer kit includes the HP CDs necessary to complete the installation of all versions of the Red Hat box set which have been verified to work on HP workstation hardware.

  • Page 31: Hp Software

    HP Software The following HP software will also be installed the first time the workstation is turned on: Computer Setup (F10) Utilities and diagnostic features HP Support Software including device drivers HP Client Manager Software (available for download from http://www.hp.com/go/EasyDeploy) System Software Manager (available for download from http://www.hp.com/go/ssm)

  • Page 32: Ordering Backup Software

    Ordering Backup Software All software that shipped with the workstation, including the Restore Plus! CD, can be ordered from HP as a single set, or you can order the various software packages separately. NOTE Before calling HP to order the software, be sure to have the serial number of the workstation available.

  • Page 33: System Management

    Chapter 3 System Management This chapter discusses the various tools and utilities that allow for the system management of the HP Workstation xw4200. This chapter includes the following sections: “Computer Setup (F10)” on page 34 “Desktop Management” on page 44...

  • Page 34: Computer Setup (F10)

    Computer Setup (F10) The Computer Setup (F10) utilities enable you to perform the following tasks: Change factory default settings and to set or change the system configuration, which might be necessary when you add or remove hardware. Determine if all of the devices installed on the workstation are recognized by the system and functioning properly.

  • Page 35: Bios Rom

    Execute self-tests on a specified SATA or IDE (ATA) hard drive (when supported by the drive). NOTE All features identified in this chapter might not be available on all HP products. BIOS ROM The Basic Input/Output System (BIOS) of the workstation is a collection of machine language programs stored as firmware in read-only memory (ROM).

  • Page 36: Using Computer Setup (F10)

    Using Computer Setup (F10) Computer Setup can be accessed only by turning on the workstation or restarting the system. To access the Computer Setup Utilities menu: Turn on or restart the workstation. If you are in Windows, click Start>Shut Down>Restart the Computer.
  • Page 37 Table 3-1 Computer Setup Menu Heading Option File System Information About Set Time and Date Replicated Setup Default Setup Apply Defaults and Exit Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Description Lists product name, processor type/speed/stepping, cache size (L1/L2), system ROM family and version, installed memory size, chassis serial number, integrated MAC for enabled or...
  • Page 38 Table 3-1 Computer Setup Menu (Continued) Heading Option Storage Device Configuration 38 SYSTEM MANAGEMENT Description Lists all installed non-SCSI storage devices. SCSI storage drives will not be listed in Computer Setup (F10). When a device is selected, detailed information and options are displayed. The following options might be presented: Diskette Type (for legacy diskette drives only) Identifies the highest capacity media type accepted by the diskette drive.
  • Page 39 Table 3-1 Computer Setup Menu (Continued) Heading Option Storage Options (continued) IDE DPS Self-Test Controller Order* Boot Order *Available on select models. Description Removable Media Boot Enables/disables ability to boot the system from removable media. Legacy Diskette Write Enables/disables ability to write data to removable media. NOTE: This feature applies only to legacy diskette, (IDE/ATA) LS-120 Superdisk, (IDE/ATA) LS-240 Superdisk, and (IDE/ATA) PD-optical drives.
  • Page 40 Table 3-1 Computer Setup Menu (Continued) Heading Option Security Setup Password Power-On Password Device Security* Network Service Boot Password Options (This selection will appear only if a power-on password is set.) Hood sensor* DriveLock* Master Boot Record Security* Save Master Boot Record* System IDs *Available on select models...
  • Page 41 Table 3-1 Computer Setup Menu (Continued) Heading Option Security Restore Master Boot (continued) Record* Smarter Embedded Security Device Device Security Power OS Power Management Allows you to enable PCI Express ASPM support. Thermal *Available on select models. Description Restores the backup Master Boot Record to the current bootable disk. NOTE: Only appears if all of the following conditions are true: - MBR Security is enabled.
  • Page 42 Table 3-1 Computer Setup Menu (Continued) Heading Option Advanced** Power-On Options BIOS Power-On Onboard Devices PCI Devices Bus Options* *Available on select models. **These options should be used by advanced users only. 42 SYSTEM MANAGEMENT Description Allows you to set: - POST mode (QuickBoot, FullBoot, or FullBoot every 1–30 days).
  • Page 43 Table 3-1 Computer Setup Menu (Continued) Heading Option Advanced** Device options (continued) PCI VGA Configuration *Available on select models. **These options should be used by advanced users only. Description Allows you to set: - Printer mode (bi-directional, EPP+ECP, output only). - Num Lock state at power-on (off/on).

  • Page 44: Desktop Management

    Using a disk cloning process to copy the contents from one hard drive to another. The best deployment method depends on your information technology environment and processes. The PC Deployment section of the HP Lifecycle Solutions Web site country/us/en/solutions.html) provides information to help you select the best deployment method.

  • Page 45: Software Updating And Management

    Altiris Client Management Solutions HP and Altiris have partnered to provide comprehensive, tightly integrated systems management solutions to reduce the cost of owning HP client PCs. HP Client Manager Software is the foundation for additional Altiris Client Management Solutions that address:...
  • Page 46 Subscriber’s Choice Subscriber’s Choice is a client-based service from HP. Based on your profile, HP will supply you with personalized product tips, feature articles, and/or driver and support alerts/notifications. Subscriber’s Choice Driver and Support Alerts/Notifications will deliver e-mails notifying you that the information you subscribed to in your profile is available for review and retrieval.

  • Page 47: Rom Flash

    HP PC ROM images over the network. It also results in greater productivity and lower total cost of ownership.
  • Page 48 When the boot block detects an invalid system ROM, the System Power LED blinks RED 8 times, one every second, followed by a 2-second pause. Also, eight simultaneous beeps will be heard. A Boot Block recovery mode message is displayed on the screen (some models). To recover the system after it enters Boot Block recovery mode: If there is a diskette in the diskette drive or a CD in the CD drive, remove the diskette and CD and turn off the power.
  • Page 49 CAUTION A setup configuration is model-specific. File system corruption may result if source and target workstations are not the same model. For example, do not copy the setup configuration from an HP Workstation xw8200 to an HP Workstation xw4200. Select a setup configuration to copy. Turn off the workstation. If you are in Windows, click Start>Shut Down>Shut Down.
  • Page 50 Download a BIOS utility for replicating setup (repset.exe) and copy it onto the configuration diskette. To obtain this utility, go to http://welcome.hp.com/support/files and enter the model number of the workstation. On the configuration diskette, create an autoexec.bat file containing the following command: repset.exe.
  • Page 51 HP has made the task of locating, accessing, evaluating, and installing the latest support software easier. You can download the software from http://www.hp.com/support.

  • Page 52: Asset Tracking And Security

    Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager, HP Client Manager Software or other system management applications. Seamless, automatic integration between asset tracking features and these products enables you to choose the management tool that is best suited to the environment and to leverage the investment in existing tools.
  • Page 53 Install a padlock. Install a solenoid lock. Install an intrusion sensor. Install a chassis clamp lock. Install a rear port controller cover. “Using Computer Setup (F10)” on page DESKTOP MANAGEMENT 53...
  • Page 54 NOTE System Software Manager and HP Client Manager Software allow remote management of Setup Passwords and other BIOS settings in a networked environment. For more information, visit http:// www.hp.com/go/EasyDeploy.
  • Page 55 If you do not press the F10 key at the appropriate time, you must restart the workstation and try again to access the utility. When the key icon appears on the monitor, enter the setup password, then press Enter. NOTE Type carefully. For security reasons, the characters you enter do not appear on the screen. DESKTOP MANAGEMENT 55...
  • Page 56 If you enter the password incorrectly, a broken key icon appears. Try again. After three unsuccessful tries, you must turn off the workstation, then turn it on again before you can continue. CHANGING A POWER-ON OR SETUP PASSWORD To change a power-on or setup password: Turn on or restart the workstation.
  • Page 57 “National Keyboard Delimiter Characters” on page 58 alternate delimiter characters. The power-on password and setup password can also be changed using the Security options in Computer Setup. prompt to appear on the lower right corner of F10=Setup section for information about the DESKTOP MANAGEMENT 57...
  • Page 58 NATIONAL KEYBOARD DELIMITER CHARACTERS Each keyboard is designed to meet country-specific requirements. The syntax and keys that you use for changing or deleting your password depend on the keyboard that came with your workstation. Table 3-4 National Keyboard Delimiter Characters Arabic Belgian BHCSY*...
  • Page 59 DriveLock. Since the initial configuration of DriveLock is typically performed by a system administrator, a master password should be set first. HP encourages system administrators to set a master password whether they plan to enable DriveLock or keep it disabled. This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future.

  • Page 60: Hood Sensor

    Before exiting, select File>Save Changes and Exit. Solenoid Hood (Smart Cover) Lock The solenoid hood lock is available as an option on HP Workstation xw4200 models (this option comes as a kit that includes the hood sensor). When installed, the solenoid hood lock can prevent unauthorized access to the internal components.
  • Page 61 Power outage Startup failure PC component failure (such as processor or power supply) Forgotten password CAUTION The access panel FailSafe Key is a specialized tool available from HP. Be prepared; order this key before you need one. DESKTOP MANAGEMENT 61...
  • Page 62 To obtain the FailSafe Key, complete any one of the following tasks: Contact your authorized HP reseller or service provider. Visit the HP Web site (http://www.hp.com) for ordering information. Visit the Contact HP Worldwide Web site (http://welcome.hp.com/country/us/en/wwcontact.html) for contact information.
  • Page 63 FORMAT, attempt to update the MBR. If MBR Security is enabled when you change partitioning or formatting of the disk, you might receive error messages from the disk utility or a warning from MBR Security the next time the workstation is turned on or restarted. DESKTOP MANAGEMENT 63...
  • Page 64 Locks rear I/O cables to prevent cable theft. Fingerprint Identification Technology Eliminating the need to enter user passwords, HP Fingerprint Identification Technology tightens network security, simplifies the login process, and reduces the costs associated with managing corporate networks. Affordably priced, it is not just for high-tech, high-security organizations anymore.

  • Page 65: Fault Notification And Recovery

    Drive Protection System The DPS is a diagnostic tool built into the hard drives installed in select HP workstations. DPS is designed to help diagnose problems that might result in unwarranted hard drive replacement. When HP workstations are built, each installed hard drive is tested using DPS, and a permanent record of key information is written onto the drive.
  • Page 66 66 SYSTEM MANAGEMENT...

  • Page 67: Removal And Replacement

    Chapter 4 Removal and Replacement This chapter discusses removal and replacement procedures for the HP Workstation xw4200. This chapter includes the following sections: “Service Considerations” on page 68 “Pre-Disassembly Procedures” on page 73 “Removal and Replacement of Components” on page 73...

  • Page 68: Service Considerations

    Service Considerations The following sections discuss service considerations that should be reviewed and practiced before removing and replacing any system components. WARNING! When lifting or moving the workstation, do not use the front bezel as a handle or lifting point. Lifting the workstation from the front bezel or lifting it incorrectly could cause the unit to fall and harm the user and damage the workstation.
  • Page 69 Preventing Electrostatic Damage to Equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. Transport products in static-safe containers, such as tubes, bags, or boxes to avoid hand contact. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

  • Page 70: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 71: Special Handling Of Components

    Lifting the workstation from the front bezel or lifting it incorrectly could cause the unit to fall and cause harm to the user and damage to the workstation. To properly and safely lift the workstation, lift it from the bottom of the unit from either the desktop or minitower configuration. “Installing Hard Drives in the...
  • Page 72 Cables and Connectors Cables must be handled with care to avoid damage. Apply only the tension required to seat or unseat the cables during insertion or removal from the connector. Handle cables by the connector whenever possible. In all cases, avoid bending or twisting the cables, and ensure that the cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced.

  • Page 73: Pre-Disassembly Procedures

    Pre-Disassembly Procedures Before servicing the workstation: Remove/disengage any security devices that prohibit opening the workstation. Close any open software applications. Remove any diskette or compact disc from the workstation. Exit the operating system. Turn off the workstation and any peripheral devices that are connected to it. Remove/disengage any security devices that prohibit opening the workstation.

  • Page 74: Disassembly Order

    Disassembly Order Use the following table to determine the order in which to remove the major components. Pre-Disassembly (page Locks (page Access (Hood) Panel 74 REMOVAL AND REPLACEMENT (page Access Panel (Hood) Sensor (page Front Bezel (page Front Panel I/O Assembly Power Button (page System Speaker...

  • Page 75: Security Padlock (Optional)

    Security Padlock (Optional) If a security padlock is installed, remove it before servicing the unit. To remove the padlock, unlock it and slide it out of the padlock loop as shown in the following illustration. Cable Lock (Optional) If a cable lock is installed, remove it before servicing the unit. To remove the cable lock, unlock it and pull it out of the cable lock slot as shown in the following illustration.

  • Page 76: Universal Chassis Clamp Lock (Optional)

    Universal Chassis Clamp Lock (Optional) If a universal chassis clamp lock is installed, remove it before servicing the unit. To remove the noble lock: Unlock the screw cover from the universal clamp as shown in the following illustration. Unscrew the universal clamp from the unit as shown in the following illustration. 76 REMOVAL AND REPLACEMENT...

  • Page 77: Access Panel

    Access Panel Before accessing the internal components of the HP Workstation xw4200, the access panel must be removed. To remove the panel: WARNING! Ensure that the workstation is turned off and that the power cord is disconnected from the electrical outlet before removing the workstation access panel.

  • Page 78: Access Panel (Hood) Sensor (Optional)

    Access Panel (Hood) Sensor (Optional) To remove the hood sensor: Disconnect power from the system Disconnect the hood sensor Slide the hood sensor 2 forward as shown in the following illustration. CAUTION The hood sensor bracket and the chassis contain sharp edges that present a safety hazard. Be careful when sliding the hood sensor forward.

  • Page 79: Solenoid Hood (Smart Cover) Lock (Optional)

    Solenoid Hood (Smart Cover) Lock (Optional) To remove the solenoid lock: Disconnect power from the system Disconnect the access panel lock cable Using the FailSafe key, unscrew the two screws following diagram. Slide the access panel lock assembly To replace the access panel lock assembly, reverse the previous steps. (page 73) and remove the access panel from the system board.

  • Page 80: Front Bezel

    Remove the desired bezel blank NOTE The bezel blanks are keyed to assist you in replacing the blanks. Also, the subpanel can be rotated 90 degrees to install the optical drives in desktop orientation, if desired. 80 REMOVAL AND REPLACEMENT (page 73) and remove the access panel located on the front bezel.

  • Page 81: Chassis Feet

    Chassis Feet The HP Workstation xw4200 ships in a minitower configuration and chassis feet are installed on the base of the workstation. The unit ships with additional feet should you convert the unit to a desktop. To install the chassis feet on a desktop-oriented workstation: Situate the unit into the appropriate position as shown in the following illustration.

  • Page 82: Ieee-1394 (Optional)

    IEEE-1394 (Optional) To install an optional IEEE-1394 adapter: Unlatch the PCI levers Install the IEEE-1394 card Close the PCI levers 4. Connect the front I/O cable Remove the sticker covering the front IEEE-1394 connector. 82 REMOVAL AND REPLACEMENT and the PCI slot cover 2. into the PCI socket.

  • Page 83: Front Panel I/O Assembly

    Front Panel I/O Assembly To remove the front panel I/O assembly: Disconnect power from the system front bezel (page 80). Disconnect the front panel I/O assembly cable from the system board. Remove the two screws that hold the assembly bracket to the chassis as shown in the following illustration.

  • Page 84: Power Button Assembly

    Power Button Assembly To remove the front power button assembly: Disconnect power from the system bezel (page 80), and remove the front panel I/O assembly Disconnect the power assembly cable from the system board. Press the clips at the top front of the chassis as shown in the following illustration.

  • Page 85: Power Supply

    Power Supply To remove the power supply: Disconnect power from the system Disconnect the power supply from the system board. Disconnect all devices (optical drives, diskette drive, hard drives, and on select models, the graphics card and IEEE-1394 card) from the power supply. Remove the four screws from the back panel.

  • Page 86: System Fan

    System Fan To remove the system fan: Disconnect power from the system Disconnect the fan connector Remove the four screws Slide the fan toward the front of the unit and remove it. To replace a system fan, reverse the previous steps. CAUTION When installing the system fan, ensure that the fan is situated so that the airflow direction is going out of the chassis.

  • Page 87: System Speaker

    System Speaker To remove the speaker: Disconnect power from the system Disconnect the speaker from the system board. Remove the four screws as shown in the following illustration. Pull the speaker out of the chassis. To replace the speaker, reverse the previous steps. (page 73) and remove the access panel REMOVAL AND REPLACEMENT OF COMPONENTS 87...

  • Page 88: Processor Heatsink

    Processor Heatsink NOTE The following illustrated heatsink is typical of what you might have in your workstation. Be aware that different versions of the heatsinks exist, but the overall procedures listed are sufficient to assist you in removing the heatsink. Removing the Heatsink To remove the heatsink: Turn on the workstation and enter Computer Setup (F10)
  • Page 89 Lift the heatsink unit. Use alcohol and a soft cloth to clean all the thermal interface material residue from the processor heatsink and processor. CAUTION Allow the alcohol on the processor heatsink to dry completely. REMOVAL AND REPLACEMENT OF COMPONENTS 89...
  • Page 90 Replacing the Heatsink To replace the heatsink: Disconnect power from the system heatsink (page 88). Use alcohol and a soft cloth to clean all the thermal interface material residue from the processor heatsink and processor. CAUTION Allow the alcohol on the processor heatsink to dry completely. Apply new thermal grease between the heatsink and processor, then reverse the previous steps.

  • Page 91: Processor

    Processor To remove the processor: Disconnect power from the system heatsink (page 88). Raise the lever on the processor socket handle and open the cover 2. Pull the processor straight out of the socket. CAUTION If you damage the spring-loaded contacts in the socket, the system board may be damaged and your warranty voided.
  • Page 92 NOTE Store the processor in a safe place where it will not be damaged. To replace the processor: Raise the processor socket handle fully (the full swing angle of the lever is approximately 135 degrees). CAUTION The contacts in the socket are delicate. Use extreme care when placing the processor in the socket.

  • Page 93: Memory

    Memory The HP Workstation xw4200 has four memory sockets. The system supports industry-standard, 240-pin DDR2 DIMMs. The system can support up to 4 GB of memory (1-GB DIMM in each socket). Although a single 128-MB DIMM configuration is possible (on XMM1 only), always install DIMMs in pairs for optimal dual-channel operation.
  • Page 94 NOTE DIMMs and the DIMM sockets are keyed for proper installation. Make sure the guides line up when installing a DIMM. Installing Memory Module You must load memory modules in valid configurations. If using only one DIMM, install it in socket 1 Load the first DIMM pair A into sockets 1 and 3.
  • Page 95 Peripheral Component Interconnect (PCI) Slots Table 4-3 PCI Slots Slot Type PCI Express x1 PCI Express x16 PCI Express x1 Table 4-4 PCI Devices List Device Processor to I/O Controller MCH PCI Express Root Port (slot 2) ICH6R PCI Express Root Port (Slot 1) ICH6R PCI Express Root Port (Slot 7)
  • Page 96 Table 4-4 PCI Devices List Device ICH6R USB Universal Host Controller ICH6R USB Universal Host Controller ICH6R USB Universal Host Controller ICH6R USB Universal Host Controller ICH6R USB2 Enhanced Host Controller ICH6R PCI Bridge ICH6R AC '97 ICH6R LPC Interface Controller ICH6R Ultra ATA Storage Controllers ICH6R SATA...

  • Page 97: Pci Express

    For example, a PCI Express x4 card does not work in a PCI Express x16 slot, but a PCI Express x16 card works in a PCI Express x16 slot. Table 4-5 PCI Express Compatibility Matrix for xw4200 PCI Express x1 Slot PCI Express x4 Slot PCI Express x8 Slot PCI Express x1 Card...
  • Page 98 PCI or PCI Express Removal To remove a PCI or PCI Express card: Disconnect power from the system workstation on its side with the system board facing up, and remove the PCI retainer Lift the PCI levers 1 by first pressing down on them and then out. Lift the PCI card (2, left) out of the chassis.
  • Page 99 PCI or PCI Express Installation To install a PCI or PCI Express card: Disconnect power from the system workstation on its side with the system board facing up, and remove the PCI retainer Lift the PCI levers 1 by first pressing down on them and then out. Remove the PCI slot cover 2.

  • Page 100: Battery

    Battery CAUTION Back up your CMOS (complementary metal oxide semiconductor) settings before removing the battery, as all CMOS settings will be lost when the battery is removed. To back up the CMOS settings, in (F10 Setup click File>Replicated Setup>Save to Removable Media. To remove the battery: Disconnect power from the system workstation on its side with the system board facing up.

  • Page 101: Power Connections To Drives

    Power Connections to Drives For help in identifying power cables, refer to the following illustration. Route or tie cables so that they cannot interfere with the heatsink fans. POWER SUPPLY GRAPHICS CARD P4 1394 CARD P10 SATA P9 SATA Processor Power P14 SATA P12 SATA...

  • Page 102: Optical Drive (Minitower Position)

    Optical Drive (Minitower Position) To remove an optional optical drive, you must first release the drivelock. To release the optical drive: Disconnect power from the system workstation on its side with the system board facing up. Disconnect the power 1, drive 2, and audio NOTE The audio cable is included with Linux-based systems only.
  • Page 103 After pulling the drive out, remove the four guide screws Verify the jumper settings of the new drive are set correctly. To install a drive, first remove the front bezel guide screws into the drive. Align the screws with the slots on the drive, and slide the drive the unit until it snaps into place.

  • Page 104: Optical Drive (Desktop Position)

    Optical Drive (Desktop Position) To remove an optional optical drive, you must first release the drivelock. To release the optical drive: Disconnect power from the system workstation on its side with the system board facing up. Disconnect the audio 1, drive 2, and power NOTE The audio cable is included with Linux-based systems only.
  • Page 105 After pulling the drive out, remove the four guide screws Verify the jumper settings on the new drive are set correctly. To install a drive, insert the four guide screws drive, and slide the drive into the unit until it snaps into place. Connect the drive, power, and audio cables.

  • Page 106: Diskette Drive (Optional)

    Diskette Drive (Optional) To remove an optional diskette drive: Disconnect power from the system front bezel (page 80). Disconnect the cables from the back of the diskette drive. After removing the front bezel and bezel blanks, lift the green drivelock release tab drive out at the same time.

  • Page 107: Hard Drive

    Hard Drive This section describes how to install SCSI and SATA hard drives. “SCSI” on page 107 “SATA” on page 109 SCSI For more information on SCSI hard drives, see Before installing a SCSI hard drive on your workstation, you must give the hard drive a unique SCSI ID. All SCSI controllers require a unique SCSI ID (0–15) for each SCSI device installed.
  • Page 108 To install a hard drive, reverse the previous steps, but verify that the jumper settings are set as shown in the following illustration. 108 REMOVAL AND REPLACEMENT...
  • Page 109 SATA For more information on SATA hard drives and the SATA RAID configuration, see page 157. To remove a SATA hard drive: Disconnect power from the system workstation on its side with the system board facing up. Remove the cables as shown in the following illustration. Pull the release latch and remove the SATA drive (page...
  • Page 110 Install the SATA drive as shown in the following illustration. 110 REMOVAL AND REPLACEMENT...
  • Page 111 Connect the cables as shown in the following illustrations. Close up the unit by reversing the procedures listed in step 1. REMOVAL AND REPLACEMENT OF COMPONENTS 111...
  • Page 112 Installing Hard Drives in the 5.5” slot (Optional) Place the hard drive in the bracket and secure with American National screws the following illustration. Remove the front bezel chassis by tightening the four screws as shown in the following illustration. 112 REMOVAL AND REPLACEMENT (page 80), then slide the bracket into the slot, and secure the drive to the...
  • Page 113 Connect the cables as shown in the following illustration (SATA style drive shown). REMOVAL AND REPLACEMENT OF COMPONENTS 113...

  • Page 114: System Board

    System Board To remove the system board: Disconnect power from the system workstation on its side with the system board facing up, remove all expansion boards and graphics cards (page 97), and remove the processor heatsink Disconnect all cabling from the system board to disengage the plastic mounting standoffs from the chassis.
  • Page 115 “Troubleshooting Checklist” on page 116 “LED Color Definitions” on page 117 “HP Insight Diagnostics Offline Edition” on page 117 “Troubleshooting Using HP Intelligent Manageability Features” on page 122 “Diagnostic Error Codes” on page 123 “Troubleshooting Scenarios and Solutions” on page 125...

  • Page 116: 116 System Diagnostics And Troubleshooting

    To open HSC from your desktop, click Start>Help and Support. HSC contains four sections: HP Product Information (requires Internet access)—Links to the HP Technical Support Web site for your product. You can access all related documentation, downloads and updates, tools, and more.

  • Page 117: Led Color Definitions

    View the hardware configuration of the system. Key Features and Benefits HP Insight Diagnostics simplifies the process of effectively identifying, diagnosing, and isolating the hardware issues. In addition to robust management tools, service tools can be invaluable in quickly resolving system problems.

  • Page 118: Diagnostic Utility On Cd

    Interactive and Unattended tests modes. Diagnostic Utility on CD HP Insight Diagnostics is available on the Documentation Library CD that was shipped with your workstation. To start the diagnostic utility on the Documentation Library CD:...

  • Page 119: User Interface

    CD-ROM drives. System—The System view shows product type, processor type and speed, and coprocessor information. Also shown in this display is information about all ROMs in the computer. HP INSIGHT DIAGNOSTICS OFFLINE EDITION 119...
  • Page 120 TEST TAB The Insight Diagnostics utility provides the capability to test all the major pieces of hardware in the system. You can select from several types of tests: Quick Test—Provides a predetermined script where a sample of each hardware component is exercised and requires no user intervention.
  • Page 121 Modem—Identifies all modem devices installed in a system, captures any associated configuration information, and provides the ability to verify the proper operation of these devices. Mouse—Identifies the mouse installed in a system and provides the ability to verify proper operation of this device. HP INSIGHT DIAGNOSTICS OFFLINE EDITION 121...

  • Page 122: Troubleshooting Using Hp Intelligent Manageability Features

    The Local Alert Pop-Up Dialog notifies you of an impending or actual hardware failure. If the workstation is connect to a network and the HP Insight Management Agents are installed and configured, a Simple Network Management Protocol (SNMP) trap (message) is sent to the specified SNMP-compliant management application.

  • Page 123: Diagnostic Error Codes

    Diagnostic Error Codes This section gives an overview of the diagnostic lights and error codes that are related to the HP Workstation xw4200. Diagnostic Light Codes Table 5-2 Diagnostic Light Codes Chassis Indicator Lights Power LED and Sound Activity None...
  • Page 124 Replace the system board. Pre-video memory error. Reseat memory modules. Replace memory modules one at a time to find the faulty module. Replace third-party modules with HP memory. Replace system board. Pre-video graphics card error. For systems with integrated graphics, replace system board.

  • Page 125: Troubleshooting Scenarios And Solutions

    Troubleshooting Scenarios and Solutions This section presents an extensive overview of various troubleshooting scenarios and includes possible solutions for each. Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect all internal power supply cables.
  • Page 126 Table 5-3 Solving Minor Problems (Continued) Problem Workstation powered off automatically and the Power LED flashes Red two times, once every second, followed by a two-second pause. System does not power on and the LEDs on the front of the workstation are not flashing.

  • Page 127: Solving Power Supply Problems

    Solving Power Supply Problems Before replacing the power supply, use the Built-In Self-Test (BIST) feature to learn if the power supply still works. To test the power supply: Disconnect the AC power cord from the workstation. Disconnect all internal power supply cables. Plug in the AC power cord.
  • Page 128 Table 5-4 Solving Power Supply Problems (Continued) Problem Power LED flashes Red, once every two seconds. 128 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Cause Solution Power failure (power supply is Open the hood and ensure the 4-wire power overloaded). supply cable is seated into the connector on the system board.

  • Page 129: Solving Diskette Problems

    Solving Diskette Problems Table 5-5 Solving Diskette Problems Problem Cause Diskette drive light stays on. Diskette is damaged. Diskette is incorrectly inserted. Drive button is not pushed in. Files on diskette are damaged. Drive cable is not properly connected. Drive not found. Cable is loose.
  • Page 130 Table 5-5 Solving Diskette Problems (Continued) Problem Cannot format diskette. A problem has occurred with a disk transaction. Diskette drive cannot read a diskette. “Invalid system disk” message is displayed. Cannot boot to diskette. 130 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Cause Solution Invalid media reported.

  • Page 131: Solving Hard Drive Problems

    Solving Hard Drive Problems Table 5-6 Solving Hard Drive Problems Problem Cause Hard drive error occurs. Hard disk has bad sectors or has failed. Disk transaction problem. Either the directory structure is bad or there is a problem with a file. Drive not found (identified).

  • Page 132: Solving Display Problems

    Table 5-6 Solving Hard Drive Problems (Continued) Problem Workstation will not start. Workstation seems to be locked Solving Display Problems Table 5-7 Solving Display Problems Problem Blank screen (no video). CAUTION: When attempting to resume from standby mode, do not hold down the power button for more than four seconds.
  • Page 133 Table 5-7 Solving Display Problems (Continued) Problem Cause Power LED flashes Red six times, Pre-video graphics error. once every second, followed by a two-second pause, and the workstation beeps six times. Monitor does not function properly Monitor without energy saver when used with energy saver capabilities is being used with features.
  • Page 134 Table 5-7 Solving Display Problems (Continued) Problem Certain typed symbols do not appear correct. 134 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Cause Solution The font you are using does Use the Character Map to locate the and select not support that particular the appropriate symbol.

  • Page 135: Solving Audio Problems

    Solving Audio Problems Table 5-8 Solving Audio Problems Problem Cause Sound does not come out of the Software volume control is speaker or headphones. turned down. The external speakers are not turned on. External speakers plugged into the wrong audio jack. Audio cable not connected.

  • Page 136: Solving Printer Problems

    Table 5-8 Solving Audio Problems (Continued) Problem Sound cuts in and out. Workstation appears to be locked up while recording audio. Solving Printer Problems Table 5-9 Solving Printer Problems Problem Printer will not print. Printer will not turn on. Printer prints garbled information. Printer is offline.

  • Page 137: Solving Keyboard And Mouse Problems

    Solving Keyboard and Mouse Problems Table 5-10 Solving Keyboard Problems Problem Cause Keyboard commands and typing Keyboard connector is not are not recognized by the properly connected. workstation. Program in use has stopped responding to commands. Keyboard needs repairs. Workstation is in standby mode.

  • Page 138: Solving Front Panel Component Problems

    The port is not there because it You can buy an IEEE1394 connection. Contact was not purchased with the an HP seller. system. The IEEE-1394 cable might Turn off the workstation. not be connected to the IEEE- Remove the access panel.

  • Page 139: Solving Hardware Installation Problems

    See the “POST and Error Messages” on page 148 to determine possible causes. Reseat DIMMs. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. TROUBLESHOOTING SCENARIOS AND SOLUTIONS 139...
  • Page 140 Table 5-12 Solving Hardware Installation Problems (Continued) Problem Power LED flashes Red six times, once every second, followed by a two-second pause, and the workstation beeps six times. 140 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Cause Solution Video card is not seated For systems with a graphics card: properly or is bad, or system Reseat the graphics card.

  • Page 141: Solving Network Problems

    Solving Network Problems These guidelines do not discuss the process of debugging the network cabling. Table 5-13 Solving Network Problems Problem Cause Wake-on-LAN feature is not Wake-on-LAN is not enabled. functioning. Network driver does not detect Network controller is disabled. network controller.
  • Page 142 Table 5-13 Solving Network Problems (Continued) Problem Network controller stopped working when an expansion board was added to the workstation. Network controller stops working without apparent cause. New network card will not boot. Cannot connect to network server when attempting Remote System Installation.

  • Page 143: Solving Memory Problems

    Solving Memory Problems CAUTION For those systems that support ECC memory, HP does not support mixing ECC and non- ECC memory. Otherwise, the system will not boot the operating system. Table 5-14 Solving Memory Problems Problem Cause System will not boot or does not...

  • Page 144: Solving Processor Problems

    Solving Processor Problems Table 5-15 Solving Processor Problems Problem Poor performance is experienced. Power LED is Red and stays on. Solving CD-ROM and DVD Problems Table 5-16 Solving CD-ROM and DVD Problems Problem System will not boot from CD-ROM or DVD drive. CD-ROM or DVD devices are not detected or driver is not loaded.
  • Page 145 Table 5-16 Solving CD-ROM and DVD Problems (Continued) Problem Cause CD-ROM, CD-RW, DVD-ROM, or CD has been inserted upside DVD-R/RW drive cannot read a down. disc or takes too long to start. The DVD-ROM drive takes longer to start because it has to determine the type of media played, such as audio or video.

  • Page 146: Solving Internet Access Problems

    Solving Internet Access Problems Table 5-17 Solving Internet Access Problems Problem Unable to connect to the Internet. Cannot automatically launch Internet programs. 146 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING Cause Solution Internet Service Provider (ISP) Verify Internet settings or contact the ISP for account is not set up properly.
  • Page 147 Table 5-17 Solving Internet Access Problems (Continued) Problem Cause Internet takes too long to download Modem is not set up properly. Web sites. Solution Verify that the correct modem speed and COM port are selected. For Windows 2000: Select Start>Settings>Control Panel. Continue with step #2.

  • Page 148: Post And Error Messages

    POST and Error Messages POST is a series of diagnostic tests that runs automatically when the system is turned on. An audible and visual message occurs if the POST encounters a problem. POST checks the following items to ensure that the workstation system is functioning properly: Keyboard Memory modules Diskette drives...
  • Page 149 Run Computer Setup (F10 Setup) or Windows utilities. Be sure memory modules (if any) are installed properly. If third-party memory has been added, test using HP only memory. Verify proper memory module type. Run Computer Setup (F10 Setup) or Windows utilities.
  • Page 150 PCI Express card vendor. Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable. Apply firmware patch if applicable (visit www.hp.com/support). Back up contents and replace hard drive. http://...
  • Page 151 Determine if hard drive is giving correct error message. Run the Drive Protection System test if applicable. Apply firmware patch if applicable (visit http:// www.hp.com/support). Attach the MultiBay as device 0 on the primary IDE controller. Run Computer Setup (F10 Setup).
  • Page 152 152 SYSTEM DIAGNOSTICS AND TROUBLESHOOTING...
  • Page 153 Appendix A SCSI Devices This appendix discusses SCSI devices and related issues. This appendix includes the following sections: “SCSI Guidelines” on page 154 “Using SCSISelect with SCSI Devices” on page 154 “SMART” on page 155 “Jumpers” on page 155...

  • Page 154: A Scsi Devices

    16 SCSI devices on the system. HP does not recommend mixing different width SCSI devices on the same SCSI chain or on the same SCSI channel. Mixing devices of different widths on the same chain or channel will always result in a data transfer rate of the slowest machine in that chain.

  • Page 155: Smart

    In POST Messages Enabled mode: Press Ctrl+A when the “Press<Ctrl><A> for SCSI Select Utility” message appears during POST. In POST Messages Disabled mode: When the HP logo screen appears, press any key to exit the logo screen. Immediately after exiting the logo screen, press Ctrl+A to access the SCSI Select utility.
  • Page 156 To set the SCSI ID on a drive, refer to the instructions on top/back of the hard drive for the correct jumper settings. The drive probably displays a diagram of the jumper block. This diagram shows you which blocks to cover with your jumper to get the desired ID. For example, if the drive needs to be set to 3, the drive might show that the 3 ID bits are at the far left of the connector (ID0, ID1, ID2, and ID3), then using the jumpers provided, cover each block to set the SCSI ID.

  • Page 157: Sata Guidelines

    HP supports the presence of IDE drives, it does not ship any configurations using those drives. NOTE The HP Workstation xw4200 has four SATA ports on the system board to cover all the internal hard drive mounting points. The first SATA drive (boot drive if booting from SATA) should be connected to the port labeled SATA0, and a second drive to SATA1 if needed.

  • Page 158: Boot Order

    Hard Drive Configurations Whenever one or two drives are to be connected to a plug-in controller, HP recommends that those drives be mounted in the hard drive bays to simplify cabling. When a third drive is needed in the optical bay, it can also be connected to the plug-in controller, or to a system board if it is a SATA drive.
  • Page 159 This appendix discusses the guidelines and features for Ultra ATA drives. NOTE This system supports a mixed configuration of UATA/IDE, SCSI, and SATA hard drives. While HP supports the presence of IDE drives, it does not ship any configurations using those drives.

  • Page 160: Ultra Ata Jumpers

    Some cables might be labeled “Drive 0” instead of “Device 0” and “Drive 1” instead of “Device 1.” Drive Installation Guidelines The HP Workstation xw4200 system board has one Ultra ATA (IDE) controller channel designated as the primary controller. The controller can have up to two devices attached to it, and all drives are connected to this controller using an industry-standard, 80-conductor cable.

  • Page 161: Device Classes

    Device Classes To determine the best drive attach sequence, Ultra ATA/ATAPI drives are segregated into four different classes based on the bandwidth demands they place on an Ultra ATA controller. The most demanding devices are in Class 1. The least demanding devices are in Class 4. The following table illustrates those classes.

  • Page 162: Smart

    SMART The Self Monitoring Analysis and Recording Technology (SMART) Ultra ATA drives for HP workstations have built-in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive. The SMART drive tracks fault prediction and failure indication parameters, such as reallocated sector count, spin retry count, and calibration retry count.
  • Page 163 Appendix D Connector Pins This appendix contains the pin assignments for many workstation connectors. Some of these connectors might not be used on the product being serviced. This appendix contains the following sections: “Enhanced Keyboard” on page 164 “Mouse” on page 164 “Ethernet RJ-45”...

  • Page 164: D Connector Pins

    Enhanced Keyboard Connector and Icon Mouse Connector and Icon Ethernet RJ-45 Connector and Icon 164 CONNECTOR PINS Signal Data Unused Ground +5 VDC Clock Unused Signal Data Unused Ground +5 VDC Clock Unused Signal (+) Transmit Data (-) Transmit Data (+) Receive Data Unused Unused...

  • Page 165: Parallel Interface

    Parallel Interface Connector and Icon Signal Strobe Data Bit 0 Data Bit 1 Data Bit 2 Data Bit 3 Data Bit 4 Serial Interface Connector and Icon Cable connector and Icon Signal Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper End...

  • Page 166: Microphone

    Microphone Connector and Icon (1/8") Headphone Connector and Icon (1/8") Line-In Audio Connector and Icon (1/8") Line-Out Audio Connector and Icon (1/8") 166 CONNECTOR PINS Signal 1 (Tip) Audio 2 (Ring) Power 3 (Shield) Ground Signal 1 (Tip) Audio_Left 2 (Ring) Audio_Right 3 (Shield) Ground...

  • Page 167: Ultra Scsi

    Ultra SCSI Connector and Icon Signal 1–11 Ground Reserved Open Reserved 15–25 Ground SATA Connector Usage Data Cable Ground S-2* S-3* Ground S-5** S-6** Ground *S-2 and S-3 differential signal pair **S-5 and S-6 differential signal pair Signal Signal Reserved TERMPWR Reserved Ground...

  • Page 168: Monitor

    Monitor Connector and Icon Signal Red Analog Green Analog Blue Analog Monitor ID Ground NOTE Monitor connectors might vary depending on your configuration. ATA/ATAPI (IDE) Standard Drive Cable Connector Signal Reset Ground DD10 DD11 DD12 DD13 168 CONNECTOR PINS Signal Ground Ground Ground...

  • Page 169: 24-Pin Power

    24-Pin Power Connector Signal +3.3 V +3.3 V +5 V +5 V 4-Pin Power (for CPU) Connector and Icon 6-Pin PCI Express Connector and Icon Signal Signal +3.3 V -12 V +5 Vaux +12 V PSON +12 V +3.3 V Signal +5 V +5 V...

  • Page 170: Dvi-I Signals

    DVI-I Signals Connector and Icon 170 CONNECTOR PINS Signal TMDS Data2 - TMDS Data2 + TMDS Data2/4 shield TMDS Data4 - TMDS Data4 + DCC Clock (SCL) DCC Bi-directional Data (SDA) Analog Vertical Sync TMDS Data1 - TMDS Data1 + TMDS Data1/3 shield TMDS Data3 - TMDS Data3 +...

  • Page 171: E System Board Designators

    Appendix E System Board Designators This appendix lists the system board reference designators for this system. Table E-1 System Board Designators Designator MH01-MH10 P101 Silkscreen 5V_AUX SLOT3 PCI SLOT4 PCI SLOT5 PCI SLOT6 PCI SLOT7 PCI-E X1 SLOT1 PCI-E X1 SLOT2 PCI-E X16 GRAPHICS PARALLEL KBD_MSE...
  • Page 172 Table E-1 System Board Designators Designator P124 P125 SW50 XBT2 XMM1 XMM2 XMM3 XMM4 XU15 172 SYSTEM BOARD DESIGNATORS Silkscreen AUX-IN HOOD LOCK HD SENSE FRONT AUDIO FRONT USB MULTIBAY HDD LED SATA0 SATA1 SATA2 SATA3 CONTROL PANEL SERIAL B SERIAL A CPU FAN SYS FAN...

  • Page 173: F Power Cord Set Requirements

    18AWG, and the length of the cord must be between 6 feet (1.8 m) and 12 feet (3.6 m). If you have questions about the type of power cord to use, contact the HP authorized service provider. A power cord should be routed so that it is not likely to be walked on or pinched by items placed upon it or against it.
  • Page 174 174 POWER CORD SET REQUIREMENTS...
  • Page 175 Appendix G Routine Care This appendix discusses routine care procedures for the HP Workstation xw4200. This appendix includes the following sections: “General Cleaning Safety Precautions” on page 176 “Maximizing the Airflow” on page 176 “Cleaning the Workstation Case” on page 176 “Cleaning the Monitor”...

  • Page 176: G Routine Care

    General Cleaning Safety Precautions When cleaning the workstation, follow these general precautions: Never use solvents or flammable solutions to clean the workstation. Never immerse any parts in water or cleaning solutions; apply any liquids to a clean cloth and then use the cloth on the component.

  • Page 177: Cleaning The Keyboard

    Cleaning the Keyboard Follow all safety precautions stated earlier before cleaning the keyboard. When cleaning debris from under the keys, review all rules in the previous section, then: CAUTION Use safety glasses equipped with side shields before attempting to clean debris from under the keys.
  • Page 178 178 ROUTINE CARE...

  • Page 179: H Additional Password Security And Resetting Cmos

    Appendix H Additional Password Security and Resetting CMOS This appendix discusses additional password security and CMOS (complementary metal oxide semiconductor)-related issues for the HP Workstation xw4200. This appendix includes the following sections: “Resetting the Password Jumper” on page 180 “Clearing and Resetting the CMOS” on page 181 This workstation supports security password features, which can be established through the Computer Setup Utilities menu.

  • Page 180: Resetting The Password Jumper

    Resetting the Password Jumper To disable the power-on or setup password features, and clear the power-on and setup passwords: Shut down the operating system and then turn off the workstation and any external devices. Disconnect the power cord of the workstation and any external devices from the power outlets. Disconnect the keyboard, monitor, and any other external devices that are connected to the workstation.

  • Page 181: Clearing And Resetting The Cmos

    Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the workstation configuration. This section describes the steps to successfully clear and reset the CMOS. Using the CMOS Button To use the CMOS button: Shut down the operating system and then turn off the workstation and any external devices.

  • Page 182: Using Computer Setup To Reset Cmos

    Replace the access panel. Reconnect any external devices. Plug in the workstation power and turn the power back on. NOTE The workstation passwords and any special configurations along with the system date and time will have to be reset. Using Computer Setup to Reset CMOS To reset CMOS using Computer Setup, access the Computer Setup Utilities menu.
  • Page 183 Appendix I Quick Troubleshooting Flows This appendix presents some quick troubleshooting flowcharts for some common issues. This appendix contains the following sections: “Initial Troubleshooting” on page 184 “No Power” on page 185 “No Video” on page 188 “Error Messages” on page 191 “No OS Loading”...

  • Page 184: Initial Troubleshooting

    Initial Troubleshooting 184 QUICK TROUBLESHOOTING FLOWS...

  • Page 185: No Power

    No Power NO POWER 185...
  • Page 186 186 QUICK TROUBLESHOOTING FLOWS...
  • Page 187 NO POWER 187...

  • Page 188: No Video

    No Video 188 QUICK TROUBLESHOOTING FLOWS...
  • Page 189 NO VIDEO 189...
  • Page 190 190 QUICK TROUBLESHOOTING FLOWS...

  • Page 191: Error Messages

    Error Messages ERROR MESSAGES 191...
  • Page 192 192 QUICK TROUBLESHOOTING FLOWS...
  • Page 193 ERROR MESSAGES 193...

  • Page 194: No Os Loading

    No OS Loading 194 QUICK TROUBLESHOOTING FLOWS...

  • Page 195: No Os Loading From Hard Drive

    No OS Loading from Hard Drive NO OS LOADING FROM HARD DRIVE 195...
  • Page 196 196 QUICK TROUBLESHOOTING FLOWS...
  • Page 197 NO OS LOADING FROM HARD DRIVE 197...

  • Page 198: No Os Loading From Diskette Drive

    No OS Loading from Diskette Drive 198 QUICK TROUBLESHOOTING FLOWS...

  • Page 199: No Os Loading From Cd-Rom Drive

    No OS Loading from CD-ROM Drive NO OS LOADING FROM CD-ROM DRIVE 199...

  • Page 200: No Os Loading From Network

    No OS Loading from Network 200 QUICK TROUBLESHOOTING FLOWS...

  • Page 201: Non-Functioning Device

    Non-Functioning Device NON-FUNCTIONING DEVICE 201...
  • Page 202 202 QUICK TROUBLESHOOTING FLOWS...

  • Page 203: Index

    SMART customizing software data integrity date and time display deleting password delimiter characters, table deployment tools, software desktop management device onboard options security device configuration diagnostic tool for hard drives DIMMs, installing and removing...
  • Page 204 HP Intelligent Manageability Hyper-Threading Technology ID numbers, SCSI controller Computer Setup (F10) IDE connector pin assignments IEEE-1394 connector location installing and removing information...
  • Page 205 IEEE-1394 Kensington cable lock memory optical drive (desktop) optical drive (minitower) power button assembly power supply processor security lock speaker system board system fan routine care safety precautions, cleaning SATA...

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