Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP TouchSmart 320-1030
Summary of Contents for HP TouchSmart 320-1030
- Page 1 Getting Started...
- Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. HP assumes no responsibility for the use or reliability of its software on equipment that is not furnished by HP.
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Page 3: Table Of Contents
Connecting a game console ... 11 HP My Display TouchSmart Edition ... 13 Using Beats Audio™ ... 13 Using the HP TouchSmart with safety and comfort ... 14 4 Troubleshooting and maintenance ... 16 Computer does not start ... 16 Power ... - Page 4 ENWW...
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Page 5: Getting Information
Get technical support. ENWW Where to find Setup documentation included with your computer. Visit www.hp.com/supportvideos (English only) Tap the Tutorial icon (select models only) in the carousel within the HP TouchSmart application. Getting Started (this guide) Help and Support: Tap the Start button, and then tap Help and Support. - Page 6 HP Support Assistant — Maintains your computer performance and resolve problems faster by using automated updates, onboard diagnostics, and guided assistance. Tap the Start button, tap All Programs, tap HP, and then tap HP Support Assistant. Safety & Comfort Guide Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo.
- Page 7 WARNING! To prevent direct exposure to a laser beam, do not try to open the enclosure of the CD or DVD drives. NOTE: Some features might not be available on systems that are shipped without a version of Microsoft Windows. ENWW...
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Page 8: Features
Blu-ray player and burner, Bluetooth capability, USB ports, a media card reader, Wireless 802.11n networking, full support for Beats Audio™ devices (sold separately), and high quality speakers. Select HP TouchSmart PC models can be mounted on a wall using a standard VESA wall-mounting device (purchased separately). - Page 9 Add shortcut tiles to your favorite websites into the carousel. For additional information about HP TouchSmart 5.0, tap the Start button, tap Help and Support, and then tap HP TouchSmart, or tap the Help and Support icon on the Carousel and then tap HP TouchSmart.
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Page 10: Setting Up Your Computer
Read the Safety & Comfort Guide ❑ electrical and mechanical safety information. Tap the Start button, tap All Programs, and then tap User Guides or visit www.hp.com/ergo. Protecting your computer Computer risk Unauthorized use of the computer or user account... -
Page 11: Guidelines For Installing Software And Hardware Devices
Computer risk Unauthorized access to data and ongoing threats to the computer Computer security NOTE: Security solutions can deter theft, mishandling, and software attacks, but cannot prevent them. Guidelines for installing software and hardware devices After you complete the initial computer setup, you might want to install additional software programs or hardware devices. - Page 12 ◦ For a wired network connection, connect an Ethernet cable to the computer and to a network router or LAN device. ◦ For a wireless network connection, use a wireless router with the computer to connect to a WLAN with an Internet connection.
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Page 13: Transferring Files And Settings To Your New Computer
◦ Sign up with an Internet service provider (ISP). If you already have an account with an ISP, skip this step and follow the instructions provided by the ISP. ◦ If you did not set up the computer for Internet service during the initial setup, do so now by using Online Services: Tap the Start button, tap All Programs, and then tap Get Online. -
Page 14: Computer Orientation
Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of –5 degrees to 30 degrees. If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape Wall-Mounting your HP orientation only. -
Page 15: Connecting A Game Console
Connecting a game console Select HP TouchSmart PC models only Some computer models allow you to use your system as a high-resolution monitor for gaming. An HDMI game console port is located on right side of the computer, at the bottom. You can get audio from the internal speakers, from headphones, or from external speakers connected to the A/V source connector (audio out) (1) located at the back of the computer. -
Page 16: Using The Remote Control In Gaming Mode
Return to PC mode from gaming mode To return to PC mode from gaming mode, choose from any one of the following options: ● Tap the full screen to return to desktop ● Press ESC key to return to desktop ●... -
Page 17: Hp My Display Touchsmart Edition
Start Menu, tap All Programs, tap HP, and then tap HP My Display TouchSmart Edition. Online help for HP My Display TouchSmart Edition is available by tapping the ? button in the upper right hand corner of the application screen. -
Page 18: Using The Hp Touchsmart With Safety And Comfort
To experience the full capability of BEATS audio using the internal speakers, HP recommends connecting a matching HP subwoofer to the Sub connector on the back panel. If you are using an external audio system, plug it into the Audio Out connector on the back panel. - Page 19 Locate the HP TouchSmart PC in the room to minimize glare from the screen. You can also reduce glare by tilting the screen. The HP TouchSmart screen can be used as an input device; therefore, the computer should be placed so that your shoulders and neck are comfortable.
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Page 20: Troubleshooting And Maintenance
For more information or for additional troubleshooting options, see Getting information on page 1. Computer does not start Symptom Possible solution Error message: Contact Support: www.hp.com/support Hard disk drive error. Computer will not Ensure that the cables connecting the computer to the external power source are plugged turn on or start. -
Page 21: Power
Power Symptom Possible solution Error message: When drive activity stops, remove the disc, and then press the spacebar on the keyboard. Invalid system The computer should start up. disk or Non- System disk or Disk error. Computer does Press and hold the Power button until the computer turns off. Check Power Settings. not turn off when the Power button is pressed. -
Page 22: Keyboard And Mouse (With Cable)
Keyboard and mouse (with cable) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. - Page 23 Symptom Possible solution Cursor responds For a mouse with a roller ball: slowly, moves ● Clean the roller ball: Remove the roller ball cover from bottom of mouse (rotate it only vertically or counterclockwise), remove the ball, and clean it by using a damp, lint-free cloth (not horizontally, or paper).
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Page 24: Keyboard And Mouse (Wireless)
Keyboard and mouse (wireless) Symptom Possible solution ● Wireless Ensure that you are using the wireless keyboard or wireless mouse within range of the keyboard or receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) mouse does during initial setup or for re-synchronization. -
Page 25: Speakers And Sound
Speakers and sound Symptom Possible solution Volume is very Ensure that you connected the speakers to the Audio Out connector on the back of the low or computer. (Additional audio connectors are used for multiple-channel speakers.) Detached unsatisfactory. non-powered speakers (speakers without a separate power source, such as batteries or a power cord) do not produce satisfactory sound. -
Page 26: Gaming Mode
Symptom Possible solution Cannot connect to For Windows 7: the Internet. Tap the Start button, tap Control Panel, tap Action Center, and then tap Troubleshooting. Under Network and Internet, tap Connect to the Internet. Verify that you are using the proper cables for your Internet connection type. Your computer might have an Ethernet network adapter (also called a network interface card, or NIC). -
Page 27: Software Troubleshooting
● Open the Audio Settings menu from within the gaming application to ensure that the correct audio format output is selected. Choose Digital Stereo, or PCM Audio. (HP TouchSmart PC does not support AC3, DTS, Dolby Digital 5.1.) Software troubleshooting Some software repairs are as simple as restarting your computer, and others require performing a System Recovery from files on your hard disk drive. -
Page 28: Microsoft System Restore
, to revert to an earlier version of a driver, tap Rollback Driver, and then follow the onscreen instructions. You can also go to the HP Support website: www.hp.com/support and select the task, Download drivers and software. Follow the onscreen instructions. -
Page 29: Software Program And Hardware Driver Reinstallation
To add restore points manually: Close all open programs. Tap the Start button, tap Computer, tap Properties, and then tap System protection. Under Protection Settings, tap the disk for which you want to create a restore point. Tap Create, and then follow the onscreen instructions. Software program and hardware driver reinstallation If any of your factory-installed software programs or hardware drivers are damaged, you can reinstall it by using the Recovery Manager program (select models only). -
Page 30: Maintenance
To reinstall a program using the Recovery Manager: Tap the Start button, tap All Programs, tap Recovery Manager, and then tap Recovery Manager. Tap Software Program Reinstallation, and then tap Next at the Welcome screen. Choose the program you want to install, tap Next, and follow the onscreen instructions. When you have finished reinstalling, restart the computer. - Page 31 Check your system once a month for visible signs of dust and debris, and clean it about once every three months. Visit www.hp.com/support for additional cleaning instructions. Cleaning the computer Air vents keep the computer cool.
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Page 32: System Recovery
Cleaning the keyboard and mouse Cleaning the touch screen CAUTION: Do not spray or place the cleaner directly on the screen; spray the cleaner into the cloth, and then wipe the sides and surface of the touch screen. Do not use an abrasive cleaner or cloth when cleaning the sides or the surface of the screen, because this could cause damage to the touch screen. -
Page 33: System Recovery Options
Through the hard disk drive, by pressing the F11 key on the keyboard during system startup. Through recovery media that you create. Through recovery discs purchased from HP Support. To purchase recovery discs, visit www.hp.com/ support. System Recovery from the Windows 7 Start Menu CAUTION: System Recovery deletes all data and programs you created or installed. -
Page 34: System Recovery At System Startup
System Recovery begins. After System Recovery is complete, tap Finish to restart the computer. Complete the registration process, and wait until you see the desktop. 10. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. -
Page 35: System Recovery From Recovery Media
Next. System Recovery begins. After System Recovery is complete, tap Finish to restart the computer. Complete the registration process, and wait until you see the desktop. Turn off the computer, reconnect all peripheral devices, and turn the computer back on. -
Page 36: Recovery Media
To perform a System Recovery using recovery media: If the computer is working, create a backup DVD, or backup USB flash drive, containing all the data files you want to save, and then remove the backup media from the computer. Insert recovery disc #1 into the DVD drive tray, and close the tray;... -
Page 37: Choosing Recovery Media
Choosing recovery media ● To create recovery discs, your computer must have a DVD writer, and you must use only high-quality blank DVD+R or DVD-R discs. NOTE: cannot use CDs or DVD+RW, DVD-RW, DVD+RW DL, DVD-RW DL, DVD+R DL, or DVD-R DL discs to create recovery discs. - Page 38 The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help.