Canon imagePROGRAF iPF8300 Basic Guide No.2 Basic Manual page 16

Troubleshooting
Cannot Print Over Network
Phenomenon
Cannot connect the printer to the
network
Cannot print over a TCP/IP
network
Cause
The Ethernet cable is not
connected correctly to the printer's
Ethernet port.
The printer's IP address is not
configured correctly.
The printer's TCP/IP network
settings are not configured
correctly.
The computer you are trying
to print from is not configured
correctly.
16
Corrective Action
1. Make sure the printer is connected to the network
with the correct Ethernet cable, and then turn the
printer on. For instructions on connecting the cable,
refer to the Setup Guide .
2. Make sure the Link indicator is lit.
The top and bottom indicators are lit if the printer
is connected via 1000Base-T. The bottom indicator
is green if the printer is connected via 100BASE-
TX, and the top indicator is orange if connected via
10BASE-T.
If the Link indicator is not lit, check the following
points.
• Make sure the hub is on.
• Make sure the end of the Ethernet cable is
connected correctly.
Insert the Ethernet cable until it clicks and locks
in place.
• Make sure there is no problem with the Ethernet
cable.
If there is any problem, replace the Ethernet
cable.
• Check the communication mode with the hub.
Although the printer normally detects the hub
communication mode and transmission rate
automatically (in auto negotiation mode),
sometimes the hub settings cannot be detected.
In this case, confi gure the connection method
manually, specifying the communication mode in
use.
(→"Confi guring the Communication Mode
Manually," User Manual)
Make sure the printer's IP address is configured
correctly.
(→"Configuring the IP Address Using
imagePROGRAF Device Setup Utility," User Manual)
(→"Configuring the IP Address Using the Printer
Control Panel," User Manual)
Make sure the printer's TCP/IP network settings are
configured correctly.
(→"Configuring the Printer's TCP/IP Network
Settings," User Manual)
Make sure the computer's TCP/IP network settings
are configured correctly.
(→"Configuring the Printer Driver Destination
(Windows)," User Manual)
(→"Configuring the Destination in TCP/IP Networks,"
User Manual)