Large-Format Printers Basic Guide Read this manual before attempting to operate the printer. Keep this manual in a handy location for future referencing. Troubleshooting This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the ﬁ rst booklet, Printer Operations.
Troubleshooting This section gives troubleshooting tips in case of problems. Paper Problems Phenomenon Roll paper cannot be inserted into the paper feed slot Cannot load sheets Paper is not cut straight Paper is not cut Margins are wide Cause The roll paper is warped. Paper is jammed by the paper feed slot.
Turn the printer on. (→"Using the Media Take-up Unit (Optional)," User Manual) If the Media Take-up Unit continues rotating, contact your Canon dealer for assistance. Open the Top Cover and clean the entire Platen . (→ , If Paper is Soiled)
Troubleshooting Printing Does Not Start Phenomenon The Data Reception Lamp on the Control Panel does not light up The printer does not respond even if print jobs are sent Ink Filling.. is displayed The display screen indicates Agitating Cause The printer is not on. The printer is not selected in the printer driver.
Print a test pattern to check the nozzles and make sure the Printhead is in good condition for printing. (→"Checking for Nozzle Clogging," User Manual) Use the correct imagePROGRAF printer driver for the printer and try printing again. Contact your Canon dealer for assistance. Troubleshooting...
Troubleshooting Problems with the Printing Quality Phenomenon Printing is faint Cause You may be printing on the wrong side of the paper. The Printhead nozzles are clogged. Because the printer was left without ink tanks installed for some time, ink has become clogged in the ink supply system.
Phenomenon Paper rubs against the printhead Cause The type of paper specified in the printer driver does not match the type loaded in the printer. Paper has been loaded incorrectly, causing it to wrinkle. The Printhead is set too low in the Control Panel menu.
Troubleshooting Phenomenon The edges of the paper are dirty Cause The Platen has become dirty after borderless printing or printing on small paper. The type of paper as specified on the printer does not match the type specified in the printer driver. The paper is wrinkled or warped.
Phenomenon The surface of the paper is dirty The back side of the paper is dirty Cause The Paper Retainer is soiled. You are using a paper that does not dry easily. The Platen has become dirty after borderless printing or printing on small paper.
Troubleshooting Phenomenon Printed colors are inaccurate Cause Color adjustment has not been activated in the Advanced Settings of the printer driver. Colors have not been adjusted on the computer or monitor. The Printhead nozzles are clogged. In the Windows printer driver, Application Color Matching Priority is not selected.
Phenomenon Banding in different colors occurs Cause The paper feed amount is out of adjustment. Printing does not proceed smoothly because print jobs are interrupted during transmission. In the Control Panel menu, Adj. Priority is set to Print Length . The Printhead is out of alignment.
Troubleshooting Phenomenon Colors in printed images are uneven Cause Line Drawing/Text is selected when printing images in many solid colors. You are printing on paper that curls easily. Printed colors may be uneven if you set the Print Quality too low. Color may be uneven between dark and light image areas.
Phenomenon Image edges are blurred or white banding occurs The contrast becomes uneven during printing The length of printed images is inaccurate in the feeding direction Cause The Platen suction is too strong. The Printhead is set too high in the Control Panel menu.
Troubleshooting Phenomenon Images are printed crooked Documents are printed in monochrome Line thickness is not uniform Cause In the Control Panel menu, Skew Check Lv. is set to Loose or Off . In the Control Panel menu, Width Detection is set to Off . In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) is specified...
Phenomenon Lines are misaligned Cause The Printhead alignment is not adjusted. The type of paper specified in the printer driver does not match the type loaded in the printer. The Printhead is set too high in the Control Panel menu. Depending on the type of paper, printed lines may be noticeably misaligned.
Troubleshooting Cannot Print Over Network Phenomenon Cannot connect the printer to the network Cannot print over a TCP/IP network Cause The Ethernet cable is not connected correctly to the printer's Ethernet port. The printer's IP address is not configured correctly. The printer's TCP/IP network settings are not configured correctly.
Phenomenon Cannot print over AppleTalk or Bonjour networks Cannot print over a NetWare network Cause The AppleTalk protocol is not enabled on the printer. The computer you are trying to print from is not configured correctly. The computer and printer are not on the same network.
Note that other operations are not possible while Agitating is displayed on the control panel. • After the printer is turned on • After data transmission • After ink tank replacement In other cases, contact your Canon dealer.
Phenomenon Messages advising to check the maintenance cartridge are not cleared The printer consumes a lot of ink Cause The printer has not detected the new Maintenance Cartridge that was used to replace the old one. Many full-page color images are printed.
If Roll Paper Jams Clear jammed roll paper as follows. If roll paper jams, follow the steps below to remove jams. Turn the printer off. (→"Turning the Printer On and Off," User Manual) Open the Top Cover . If the Carriage is out, move the Carriage out of the way, away from the paper.
If the Carriage is on the left, move the Carriage to the right until it stops. • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer. Hold the edge of the roll paper in the middle as you gently pull it evenly to the position of the Ejection Guide (a).
If a Sheet Jams Clear jammed sheets as follows. If a sheet jams, follow the steps below to remove it. Turn the printer off. (→"Turning the Printer On and Off," User Manual) Open the Top Cover . If the Carriage is out, move the Carriage out of the way, away from the paper.
If the paper is not visible, lift the Ejection Guide , remove the Roll Holder , and clear the paper jam from below. After removing the paper, make sure there are no other scraps of paper in the printer, and then lower the Ejection Guide .
If Paper is Soiled Clean inside the top cover of the printer as follows. Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation. •...
Using a damp cloth that you have wrung out completely, wipe inside the Top Cover to clean it. Wipe away any ink residue and paper dust (debris from cutting) on the Top Cover Roller (a), all over the Platen (b), on the Paper Retainer (c), the Borderless Printing Ink Grooves (d), the Ejection Guide (e), the cutter guide (f), around the vacuum holes at left (g), around the Borderless Printing...
If printing does not improve after Head Cleaning B , try repeating Head Cleaning B once or twice. If this still does not improve printing, the Printhead may have reached the end of its useful life. Contact your Canon dealer for assistance.
If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors. If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj. . The printer will print and read a test pattern, and the Printhead position will be adjusted automatically.
If Vertical Lines are Warped or Colors are Misaligned Perform adjustment as follows. Load paper. (→ , Attaching the Roll Holder to Rolls) (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) On the Tab Selection screen of the Control Panel , press ◄...
If Banding Occurs This topic describes how to adjust the feed amount automatically. If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic adjustment of the paper feed amount. There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper) . In either mode, the printer prints and reads a test pattern for automatic adjustment of the feed amount.
If Banding Occurs On the Tab Selection screen of the Control Panel , press ◄ or ► to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button. Press the OK button. The Set./Adj.
If Line Length Does Not Match Adjust the length of printed lines as follows. To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced. There are two options in Adjust Length : AdjustmentPrint and Change Settings . •...
If Line Length Does Not Match Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer , and then press the OK button. Press ▲ or ▼ to select Feed Priority , and then press the OK button.
Error Messages Respond to error messages as follows. Error messages Check the message and take the appropriate action. • Before borderless printing, move the blue platen switch. • Blue platen switch is dirty. • Borderless printng not possible. • Borderless printng not possible. Paper stretched or shrank. •...
Error Messages • PaprWidth Mismatch • Parts replacement time has passed. • PHeads: wrong pos. • Prepare for parts replacement. • Regular printing is selected, but a roll is loaded. • Rel lever is in wrong position. • Rewinding error. •...
Write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Press ▲ or ▼ to select Load Paper , and then press the OK button. Load a sheet, and then print.
Press the OK button to clear the error, and then adjust the feed amount manually. (→"Manual Banding Adjustment (Adj. Quality)," User Manual) Release the ▲ button. Release the ▲ button. Press the OK button and cancel calibration. Contact your Canon dealer for assistance.
Error Message Excessive temperature or humidity. Cannot calibrate. Insufficient paper for job Cause The temperature or humidity where the printer is installed is out of the acceptable range for operation. The paper for printing a test pattern is soiled. Otherwise, you have loaded colored paper.
(→"Setting the Blue Switch on the Platen," User Manual) You can continue to use the printer for some time until Parts replacement time has passed. will be displayed. Contact your Canon dealer for assistance. Contact your Canon dealer for assistance. Error Messages...
Error Messages Error Message Move the blue platen switch No.xx to the right. (xx represents a number) Blue platen switch is dirty. No x printhead (x is L, R, or not displayed) x printhead error (x is L, R, or not displayed) Wrong x printhead.
Error Message Execute printhead cleaning. Cannot adjust printhead. Maximum jobs stored. Mail box full. Now printing without saving data. Cause The Printhead nozzles are clogged. The Printhead nozzles are clogged. The Printhead cannot be aligned; highly transparent film is loaded. 100 jobs are stored in the personal box.
Reload the roll. (→ , Loading Rolls in the Printer) Contact your Canon dealer for assistance. Remove the paper from the Media Take-up Unit . Press the OK button to clear the error. Turn on the Media Take-up Unit .
Error Message Maint. cart. The level is low Maintenance cartridge problem. Maintenance cartridge full. No maintenance cartridge. Wrong maintenance cartridge. No Maintenance Cartridge capacity. The paper is too small. Cause The Maintenance Cartridge is almost full. An incompatible or used Maintenance Cartridge has been installed.
Error Messages Error Message The paper is too small. Replace paper with A4/LTR (vertical) or larger The paper is too small. Replace roll with 10 in. wide or larger roll. Paper mismatch Cause The loaded paper is too small. (When you are attempting to print a test print sheet or other printer status information.) The loaded paper is too small.
Error Message Paper loaded askew. Borderless printng not possible. Paper stretched or shrank. Cause Paper loaded crooked was detected when the paper was advanced. The loaded roll has expanded or contracted due to environmental conditions, making it wider or narrower than the supported width for borderless printing.
Error Messages Error Message Paper size not detected. Cause Paper has been loaded askew, or warped paper has been loaded. Because the Platen is soiled with ink or other substances, the size of the clear film cannot be detected. Corrective Action Follow these steps to reload the roll.
Error Message MediaType Mismatch Cause When Detect Mismatch in the Control Panel menu is set to Pause , the type of paper loaded does not match the type specified in the printer driver. You tried to print a test pattern for printer adjustment on several sheets, but sheets of different types of paper were used.
Error Messages Error Message Paper position not suitable for borderless printing. PaprWidth Mismatch Cause Because paper expands or contracts depending on the environment of use, it may become narrower or wider than the supported width for borderless printing. The paper is loaded askew. When Detect Mismatch in the Control Panel menu is set to Pause or Warning , the width of...
Paper Reference Guide . (→"Types of Paper," User Manual) Lift the Release Lever and remove the paper. Contact your Canon dealer for assistance. Reload the paper as follows. 1. Press the OK button and remove the paper.
Error Messages Error Message Roll printing is selected. Roll printing is selected, but sheets are loaded. The roll is empty. Cause You have attempted to print on a roll, but no roll is loaded. A print job for rolls was received when a sheet is loaded.
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