HP Compaq dx2200 MT Troubleshooting Manual
Microtower business pc
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Also See for Compaq dx2200 MT:
- Quick setup manual (20 pages) ,
- Service & reference manual (120 pages) ,
- Hardware reference manual (31 pages)
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Table of Contents
Troubleshooting
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Summary of Contents for HP Compaq dx2200 MT
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Page 1: Troubleshooting Guide
Troubleshooting Guide HP Compaq dx2200 Microtower Business Document Part Number: 413757-001 January 2006 This guide provides helpful hints and solutions for troubleshooting the above products as well as scenarios for possible hardware and software problems. - Page 2 Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and other countries. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
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Page 3: Table Of Contents
Downloading HP Insight Diagnostics ........ -
Page 4: Troubleshooting
Run the diagnostics utility (available for some models only). Refer to “Downloading HP Insight Diagnostics” information on downloading the utility. Run the Drive Protection System (DPS) Self-Test in Computer Setup. Refer to the Computer Setup (F10) Utility Guide on the Documentation CD for more information. - Page 5 CAUTION: Running the Restore Plus! CD will erase all data on the hard drive. To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature.
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Page 6: Helpful Hints
CAUTION: Running the Restore Plus! CD will erase all data on the hard drive. ✎ For sales information and warranty upgrades (HP Care Pack Services), call your local authorized service provider or dealer. Helpful Hints If you encounter problems with the computer, monitor, or software,... - Page 7 During boot, the other monitor connectors are disabled and if the monitor is connected into these ports, the monitor will not function. You can select which source will be the default VGA source in Computer Setup. www.hp.com “Solving Hardware Troubleshooting Guide...
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Page 8: Solving General Problems
You may be able to easily resolve the minor problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact your HP authorized reseller or service provider. Problem Computer will not Cables to the external turn on. - Page 9 (10.2-cm) clearance on all vented sides of the computer and monitor to permit required airflow. 2. Ensure fans are connected and working properly (some fans only operate when needed). 3. Ensure the processor heatsink is installed properly. www.hp.com Solution Troubleshooting Guide...
- Page 10 2. Add more memory. 3. Upgrade the graphics solution. Restart the computer. Turn on the monitor and check that the monitor light is on. Check the cable connection from the monitor to the computer and to the electrical outlet. www.hp.com Troubleshooting Solution...
- Page 11 Be sure that the monitor can accept the same horizontal scan rate as the resolution chosen. Set the selector switch to agree with the cable connection. Try a different monitor. Refer to “Interpreting Diagnostic Lights” to interpret the error code. www.hp.com Solution Troubleshooting Guide...
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Page 12: Solving Hardware Installation Problems
You can also use devices. Computer Setup to reconfigure or disable devices to resolve the resource conflict. www.hp.com Troubleshooting Solution... -
Page 13: Interpreting Diagnostic Lights
2. Observe the LED lights on the 3. If you still cannot resolve the www.hp.com Solution came with the system to determine if you are using the correct memory modules and to verify the proper installation. - Page 14 5. Contact an authorized reseller or service provider. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. www.hp.com Troubleshooting...
- Page 15 1. Reseat the graphics card. Power on the system. 2. Replace the graphics card. 3. Replace the system board. For systems with integrated graphics, replace the system board. 1. Reflash the system ROM with the latest BIOS image. 2. Replace the system board. www.hp.com Troubleshooting Guide...
- Page 16 5. Replace the system board. If the 5 V_aux light on the system board is off: 6. Remove the expansion cards one at a time until the 5 V_aux light on the system board turns on. 7. Replace the power supply. www.hp.com Troubleshooting...
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Page 17: Restoring The Software
The utility simplifies the process of effectively identifying, diagnosing, and isolating hardware issues. You can download the utility from the HP Web site. The utility is not available for all models. 1. Go to 2. - Page 18 4. Select your specific computer model 5. Select your OS. 6. Click the Diagnostic link. 7. Click HP Insight Diagnostics Offline Edition. 8. Select a language and click Download. ✎ The download includes instructions on how to create the bootable CD.