HP Pavilion DV6-3030 User Manual
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HP Pavilion DV6-3030 User Manual

HP Pavilion DV6-3030 User Manual

Hp pavilion dv6-3030: user guide
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Summary of Contents for HP Pavilion DV6-3030

  • Page 1 Notebook PC User Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Identifying wireless and network status icons ... 12 Using the wireless controls ... 13 Using the wireless key ... 13 Using HP Wireless Assistant ... 14 Using operating system controls ... 14 Using a WLAN ... 15 Setting up a WLAN ... 15 Protecting your WLAN ...
  • Page 6 Adjusting the volume ... 31 Using the media activity keys ... 31 Multimedia software ... 33 Using HP MediaSmart software ... 33 Using other preinstalled multimedia software ... 33 Installing multimedia software from a disc ... 33 Audio ... 34 Connecting external audio devices ...
  • Page 7 Initiating and exiting Sleep ... 38 Initiating and exiting Hibernation ... 39 Using the battery meter ... 39 Using power plans ... 39 Viewing the current power plan ... 40 Selecting a different power plan ... 40 Customizing power plans ... 40 Setting password protection on wakeup ...
  • Page 8 Using Disk Cleanup ... 61 Using HP ProtectSmart Hard Drive Protection ... 62 Identifying HP ProtectSmart Hard Drive Protection status ... 62 Managing power with a parked hard drive ... 62 Using HP ProtectSmart Hard Drive Protection software ... 63 Replacing a drive in the primary hard drive bay ...
  • Page 9 A DVD or BD playing in Windows Media Player produces no sound or display ... 91 A device driver must be reinstalled ... 91 Obtaining the latest HP device drivers ... 91 Obtaining the latest Windows device drivers ... 92 Appendix A Setup Utility (BIOS) ...
  • Page 10 Diagnostics menu ... 96 Appendix B Software updates ... 98 Updating the BIOS ... 99 Determining the BIOS version ... 99 Downloading a BIOS update ... 99 Updating programs and drivers ... 100 Appendix C Backup and recovery ... 101 Creating recovery discs ...

  • Page 11: Features

    Features Identifying hardware To see a list of hardware installed on the computer: Select Start > Control Panel > System and Security. In the System area, click Device Manager. Use Device Manager to add hardware or modify device configurations. NOTE: Windows®...

  • Page 12: Components

    Components Top components TouchPad Component TouchPad To view or change the pointing device preferences: Select Start > Devices and Printers. Right-click the device representing the computer. Select Mouse settings. Chapter 1 Features Function Moves the pointer and selects or activates items on the screen.

  • Page 13: Touchpad Buttons

    TouchPad buttons Item Description TouchPad On/Off button Left TouchPad button Right TouchPad button To view or change pointing device preferences: Select Start > Devices and Printers. Right-click the device representing your computer. Select Mouse settings. Function Turns the TouchPad on and off. Press and hold the button for two seconds to turn the TouchPad on and off.

  • Page 14: Lights

    Lights Item Description TouchPad light Caps Lock light Power light Volume Mute light Wireless light Fingerprint Reader light Chapter 1 Features Function Amber—The TouchPad is disabled. On—The Caps Lock is on. ● On—The computer is on. ● Flashing—The computer is in Sleep. ●...

  • Page 15: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and Fingerprint Reader (select models only) Item Description Power button Fingerprint Reader (select models only) For information about changing the factory settings, see Help and Support. Function Press the Power button to: ● Turn on the computer. ● Initiate Sleep. ●...

  • Page 16: Keys

    Keys Item Description E-mail key Media Application key Web Browser key Print key Calculator key Windows Logo key Function keys Windows Application key QuickLock key Backlight key Front components Description Speakers Chapter 1 Features Function Press the keys at the same time to display system information.

  • Page 17: Right-Side Components

    Right-side components Item Description USB ports (2) Optical drive Optical Drive light Hibernate light Hard Disk Drive light AC Adapter light Power connector Security Cable slot Left-side components Item Description Vents (2) Function Connect optional USB devices. Reads optical discs and, on select models, writes to optical discs. Flashing—Accessing the optical drive.

  • Page 18: Bottom Components

    Item Description External Monitor port RJ-45 (network) jack HDMI port eSATA/USB port (select models only) USB port Audio-in (microphone) jack Audio-out (headphone) jack SD card reader Bottom components Item Description Battery bay Vents (6) Chapter 1 Features Function Connects an external VGA monitor or projector. Connects a network cable.

  • Page 19: Display Components

    Item Description Battery Release latch Primary Hard Drive bay Display components Item Description Internal microphones (2) Webcam light Webcam Wireless antennas (select models only) On select computer models, at least two antennas send and receive signals from one or more wireless devices.

  • Page 20: Additional Hardware Components

    To review wireless regulatory notices, see the country-specific section of the Regulatory, Safety and Environmental Notices chapter in Help and Support. Additional hardware components Item Description Power cord* AC adapter Battery* * Batteries and power cords vary in appearance by region and country. Chapter 1 Features Function Connects an AC adapter to an AC outlet.

  • Page 21: Labels

    Card Identifier) of the SIM. This label is located inside the battery bay. ● HP Mobile Broadband Module serial number label (select models only)—Provides the serial number of the HP Mobile Broadband Module. This label is located inside the battery bay. Description Serial number (s/n)

  • Page 22: Wireless, Local Area Network, And Modem

    Wireless, local area network, and modem Using wireless devices Wireless technology transfers data across radio waves instead of wires. The computer might be equipped with one or more of the following wireless devices: ● Wireless local area network (WLAN) device—Connects the computer to wireless local area networks (commonly referred to as Wi-Fi networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities.

  • Page 23: Using The Wireless Controls

    On some models, the wireless light illuminates amber when all wireless devices are off. Because the wireless devices are enabled at the factory, use the wireless key to turn on or turn off the wireless devices simultaneously. Individual wireless devices are controlled through HP Wireless Assistant.

  • Page 24: Using Hp Wireless Assistant

    Using HP Wireless Assistant A wireless device is turned on or off using HP Wireless Assistant. If a wireless device is disabled by Setup Utility, it must be re-enabled by Setup Utility before it can be turned on or off using Wireless Assistant.

  • Page 25: Using A Wlan

    Using a WLAN With a WLAN device, access is available to a wireless local area network (WLAN), which is composed of other computers and accessories that are linked by a wireless router or a wireless access point. NOTE: The terms wireless router and wireless access point are often used interchangeably. ●...

  • Page 26: Connecting To A Wlan

    When setting up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. The common security levels are Wi-Fi Protected Access (WPA)- Personal and Wired Equivalent Privacy (WEP). Because wireless radio signals travel outside the network, other WLAN devices can pick up unprotected signals and either connect to your network (uninvited) or capture information being sent across it.

  • Page 27: Roaming To Another Network

    After the connection is made, place the mouse pointer over the Network icon in the notification area to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.

  • Page 28: Using Bluetooth Wireless Devices (Select Models Only)

    Bluetooth software Help. Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up a host, Bluetooth computer and using it as a gateway through which other computers connect to the Internet. When two or more computers are connected using Bluetooth, and Internet Connection Sharing (ICS) is enabled on one of the computers, the other computers cannot connect to the Internet using the Bluetooth network.

  • Page 29: Connecting To A Local Area Network

    Connecting to a local area network Connecting to a local area network (LAN) requires an 8-pin, RJ-45 network cable (purchased separately). If the network cable contains noise suppression circuitry (1), which prevents interference from TV and radio reception, orient the circuitry end of the cable (2) toward the computer. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not connect a modem or telephone cable to the RJ-45 (network) jack.

  • Page 30: Pointing Devices And Keyboard

    Pointing devices and keyboard Using pointing devices Setting pointing device preferences Use Mouse Properties in Windows to customize settings for pointing devices, such as button configuration, click speed, and pointer options. To access Mouse Properties: Select Start > Devices and Printers. Right-click the device representing the computer.

  • Page 31: Turning The Touchpad On And Off

    Component TouchPad off indicator TouchPad zone Left TouchPad button Right TouchPad button Turning the TouchPad on and off The TouchPad is turned on at the factory. When the TouchPad zone is active, the light is off. To turn the TouchPad on and off, quickly double-tap the TouchPad off indicator. Using TouchPad gestures The TouchPad supports a variety of TouchPad gestures.

  • Page 32: Pinching

    Pinching Pinching allows you to zoom in or out on items such as PDFs, images, and photos. To pinch: ● Zoom in by holding two fingers together on the TouchPad, and then pull the fingers apart to increase an object's size. ●...

  • Page 33: Using The Touchscreen (Select Models Only)

    The touchscreen allows you to make selections or activate items on the screen using your finger. The touchscreen functions with the default calibration or with a calibration set by another user. However, HP recommends calibrating the touchscreen. Calibration optimizes digitizer performance for all users and particularly for left-handed users.

  • Page 34: Performing Clicks

    Performing clicks To perform clicks on the touchscreen: ● Tap an item to select it as you would with the left button of an external mouse. ● Tap and hold on an item to select it as you would with the right button of an external mouse. ●...

  • Page 35: Setting Touchscreen Preferences

    Setting touchscreen preferences To set touchscreen preferences: ● For clicks, flicks, and visual feedback, select Start > Control Panel > Hardware and Sound > Pen and Touch. These preferences are specific to the touchscreen and the computer. ● For left-handed or right-handed users, select Start > Control Panel > Hardware and Sound > Tablet PC Settings >...
  • Page 36 Icon Description Plays the previous track of an audio CD or the previous section of a DVD or a BD. Plays, pauses, or resumes an audio CD, a DVD, or a BD. Stops audio or video playback of a CD, a DVD, or a BD. Plays the next track of an audio CD or the next section of a DVD or a BD.

  • Page 37: Using The Hotkeys

    Using the hotkeys Hotkeys are combinations of the Press fn+esc to display information about system hardware components and the system BIOS version number. Depending on the application you are using, pressing specific shortcut menu within that application. To use a hotkey command: ●...

  • Page 38: Cleaning The Touchpad And Keyboard

    Cleaning the TouchPad and keyboard Dirt and grease on the TouchPad cause the pointer to jump around on the screen. To avoid this, clean the TouchPad with a damp cloth, and wash your hands frequently when using the computer. WARNING! To reduce the risk of electric shock or damage to internal components, do not use a vacuum cleaner attachment to clean the keyboard.

  • Page 39: Multimedia

    Multimedia Multimedia features The computer includes multimedia features that allow you to listen to music, watch movies, and view pictures. The computer might include the following multimedia components: ● Optical drive for playing audio and video discs ● Integrated speakers for listening to music ●...

  • Page 40: Identifying Your Multimedia Components

    Identifying your multimedia components Item Description Internal digital dual array microphone (2) Webcam light Webcam Volume Down key Volume Up key Volume Mute key Speakers (2) Audio-out (headphone) jack Audio-in (microphone) jack Chapter 4 Multimedia Function Records sound. Illuminates when video software accesses the webcam. Records video, and captures still photographs.

  • Page 41: Adjusting The Volume

    Adjusting the volume Adjust the volume using the computer volume keys. ● To decrease volume, press the ● To increase volume, press the ● To mute or restore volume, press the NOTE: Volume is controlled through the Windows operating system and some programs. Using the media activity keys The media activity keys control the play of an audio CD or a DVD or BD that is inserted into an external optical drive (purchased separately).
  • Page 42 Chapter 4 Multimedia...

  • Page 43: Multimedia Software

    Preinstalled multimedia software allows you to play music, watch movies, and view pictures. Using HP MediaSmart software HP MediaSmart turns the computer into a mobile entertainment center. Enjoy music and DVD and BD movies, view Internet and live TV, and manage and edit your photo collections.

  • Page 44: Audio

    Audio The computer has a variety of audio features that allow you to: ● Play music using the computer speakers and/or connected external speakers. ● Record sound using the internal microphone or a connected external microphone. ● Download music from the Internet. ●...

  • Page 45: Video

    Save the file to the desktop. Open Windows Media Player or MediaSmart, and play back the sound. To confirm or change the audio settings on the computer, select Start > Control Panel > Hardware and Sound > Sound. Video The computer has a variety of video features that allow you to: ●...

  • Page 46: Configuring Audio For Hdmi (Select Models Only)

    The computer supports one HDMI device connected to the HDMI port, while simultaneously supporting an image on the computer display or any other supported external display. NOTE: To transmit video signals through the HDMI port, you need an HDMI cable (purchased separately), available from most electronic retailers.

  • Page 47: Webcam

    Click the HP MediaSmart icon on the desktop. Select the Video icon on the MediaSmart SmartMenu. Click Webcam. For more information on using HP MediaSmart, click Start > Help and Support, and type MediaSmart in the Search box. For optimum webcam performance: ●...

  • Page 48: Power Management

    Power management Setting power options Using power-saving states The computer has two power-saving states enabled at the factory: Sleep and Hibernation. When Sleep is initiated, the power lights blink and the screen clears. Your work is saved to memory, letting you exit Sleep faster than exiting Hibernation. If the computer is in the Sleep state for an extended period or if the battery reaches a critical battery level while in the Sleep state, the computer initiates Hibernation.

  • Page 49: Initiating And Exiting Hibernation

    When the computer exits Sleep, the Power light illuminates, and you return to the screen where you entered Sleep. NOTE: If a password is required when exiting Sleep, enter your Windows password at the prompt. Initiating and exiting Hibernation Hibernation initiates after 1,080 minutes (18 hours) of inactivity when running on both battery power and external power, or when the battery reaches a critical battery level.

  • Page 50: Viewing The Current Power Plan

    Viewing the current power plan To view to current power plan: ● Click the Battery Meter icon in the notification area at the far right of the task bar. – or – ● Select Start > Control Panel > System and Security > Power Options. Selecting a different power plan To select a different power plan: ●...

  • Page 51: Using External Ac Power

    WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while on board an aircraft.
  • Page 52 Chapter 5 Power management...

  • Page 53: Using Battery Power

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Finding battery information in Help and Support Help and Support provides the following tools and information about the battery: ●...

  • Page 54: Inserting Or Removing The Battery

    Inserting or removing the battery CAUTION: Removing a battery that is the sole power source causes loss of information. To prevent loss of information, initiate Hibernation or shut down the computer through Windows before removing the battery. To insert the battery: Turn the computer upside down on a flat surface.

  • Page 55: Charging A Battery

    Charging a battery WARNING! Do not charge the computer battery while on board aircraft. The battery charges whenever the computer is plugged into external power through an AC adapter, an optional power adapter, an optional expansion product, or an optional docking device. The battery charges whether the computer is off or in use, but it charges faster when the computer is off.

  • Page 56: Managing Low Battery Levels

    Managing low battery levels The information in this section describes the alerts and system responses set at the factory. Some low- battery alerts and system responses can be changed using Power Options in Windows Control Panel. Preferences set using Power Options do not affect lights. Identifying low battery levels If a low battery level is not resolved, the computer enters a critical battery level.

  • Page 57: Calibrating A Battery

    Calibrating a battery Calibrate the battery when: ● The battery charge displays seem inaccurate. ● You observe a significant change in battery run time. A heavily used battery should only be calibrated once a month. Do not calibrate a new battery. To calibrate the battery: Fully charge the battery.

  • Page 58: Conserving Battery Power

    The computer must remain on while the battery is being discharged. The battery discharges whether or not you are using the computer, but the battery discharges faster while you are using ● If you plan to leave the computer unattended during the discharge, save your information before beginning the discharge procedure.

  • Page 59: Storing A Battery

    Battery Check notifies you to replace the battery when an internal cell is not charging properly, or when the battery storage capacity has reached a weak condition. A message refers you to the HP website for more information about ordering a replacement battery. If the battery is covered by an HP warranty, instructions include a warranty ID.

  • Page 60: Switching Between Graphics Modes (Select Models Only)

    Connecting an external hardware device that does not connect to a USB port. ● Disconnecting from external power for an extended period. Although the computer can be shut down with the Power button, HP recommends using the Windows shut down command. To shut down the computer: Save your work, and close all open programs.
  • Page 61 If the computer is unresponsive and you are unable to use the recommended shutdown procedures, try the following emergency procedures: Press ctrl+alt+delete, and then press the Power button. Press and hold the Power button for at least five seconds. Disconnect the computer from external power, and remove the battery. Shutting down the computer...

  • Page 62: Drives

    Drives Handling drives Drives are fragile computer components that must be handled with care. Adhere to the following cautions before handling drives: CAUTION: To reduce the risk of damage to the computer, damage to a drive, or loss of information: Before moving a computer that is connected to an external hard drive, initiate Sleep and allow the screen to clear, or properly disconnect the external hard drive.

  • Page 63: Optical Drive

    Optical drive The computer includes an optical drive that expands the functionality of the computer. The optical drive allows you to read data discs, play music, and watch movies. If the computer includes a Blu-ray Disc (BD) ROM Drive, then high-definition video can also be watched. Identifying the installed optical drive To identify an optical drive: Select Start >...

  • Page 64: Selecting The Right Disc (Cds, Dvds, And Bds)

    Selecting the right disc (CDs, DVDs, and BDs) CDs, used to store digital data, are also used for commercial audio recordings and are convenient for your personal storage needs. DVDs and BDs are used primarily for movies, software, and data backup purposes.

  • Page 65: Playing A Cd, Dvd, Or Bd

    BD is a high-density optical disc format for the storage of digital information, including high-definition video. A single-layer Blu-ray disc stores 25 GB, over five times the storage capacity of a single-layer 4.7 GB DVD . A dual-layer Blu-ray Disc stores 50 GB, almost six times the storage capacity of an 8.5 GB dual-layer DVD.

  • Page 66: Configuring Autoplay

    Confirm that the Use AutoPlay for all media and devices check box is selected. Click Choose a default, and then select one of the available options for each media type listed. NOTE: Choose HP MediaSmart to play DVDs. Click Save. For more information about AutoPlay, see Help and Support.

  • Page 67: Observing The Copyright Warning

    Observing the copyright warning It is a criminal offense, under applicable copyright laws, to make unauthorized copies of copyright- protected material, including computer programs, films, broadcasts, and sound recordings. Do not use this computer for such purposes. CAUTION: To prevent loss of information or damage to a disc: Before writing to a disc, connect the computer to a reliable external power source.
  • Page 68 ● A CD-RW or DVD-RW is generally best for burning data files or for testing audio or video recordings before burning them to a CD or DVD that cannot be changed. ● DVD players used in home systems do not support all DVD formats. For a list of supported formats, see the user guide that came with the DVD player.

  • Page 69: Removing A Cd, Dvd, Or Bd

    Removing a CD, DVD, or BD To remove an optical disc: Press the release button on the drive bezel to release the disc tray (1). Gently pull out the tray until it stops (2). Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges of the disc (3).

  • Page 70: Using External Drives

    Using external drives Removable external drives expand storing options and information access. A USB mouse can be connected to the system using the ports on an optional docking device or optional expansion product. USB drives include: ● 1.44-megabyte diskette drive ●...

  • Page 71: Improving Hard Drive Performance

    HP recommends defragmenting the hard drive at least once a month. Set Disk Defragmenter to run on a monthly schedule, but the computer can be defragmented manually at any time.

  • Page 72: Using Hp Protectsmart Hard Drive Protection

    Using HP ProtectSmart Hard Drive Protection HP ProtectSmart Hard Drive Protection protects the hard drive by parking the drive and halting I/O requests under one of the following conditions: ● You drop the computer. ● You move the computer with the display closed while the computer is running on battery power.

  • Page 73: Using Hp Protectsmart Hard Drive Protection Software

    Enables and disables HP ProtectSmart Hard Drive Protection. NOTE: Depending on your user privileges, you might not have the rights to enable or disable HP ProtectSmart Hard Drive Protection. Additionally, members of an Administrator group can change the privileges for non-Administrator users.

  • Page 74: Replacing A Drive In The Primary Hard Drive Bay

    Replacing a drive in the primary hard drive bay CAUTION: To prevent information loss or an unresponsive system: Shut down the computer before removing the hard drive from the hard drive bay. Do not remove the hard drive while the computer is on or in Sleep or Hibernation. If you are not sure whether the computer is off or in Hibernation, turn on the computer by pressing the Power button, and then shut down the computer through the operating system.
  • Page 75 Using the tab (2) on the right side of the hard drive, lift the hard drive to a 45-degree angle, and then remove the hard drive (3) from the computer. To install the primary hard drive: Insert the hard drive into the hard drive bay (1). Using the tab (2), pull the hard drive to the right so that the rubber spacers tuck into the openings on the right side of the hard drive bay.
  • Page 76 Tighten the hard drive cover screws (3). Replace the battery. Turn over the computer. Connect external devices to the computer. Connect the computer to AC power. Turn on the computer. Chapter 6 Drives...

  • Page 77: External Devices

    External devices Using a USB device A USB port connects an optional external device, such as a USB keyboard, mouse, drive, printer, scanner, or hub, to the computer or to an optional expansion product. Some USB devices might require additional support software, which is usually included with the device. For more information about device-specific software, see the manufacturer's instructions.

  • Page 78: Using An Esata Device

    To remove a USB device: Click the Safely Remove Hardware and Eject Media icon in the notification area at the far right of the taskbar. To display the Safely Remove Hardware and Eject Media icon, click the Show hidden icons icon, which is the arrow at the left of the notification area.

  • Page 79: Connecting An Esata Device

    Connecting an eSATA device CAUTION: To prevent damage to an eSATA port connector, use minimal force to connect an eSATA device. To connect an eSATA device to the computer, connect the eSATA cable for the device to the eSATA port. A sounds alerts you that the device is connected to the computer.

  • Page 80: External Media Cards

    External media cards Using Digital Media Slot cards Optional digital cards provide secure data storage and convenient data sharing. These cards are used with digital media-equipped cameras and PDAs, as well as with other computers. The Digital Media Slot supports the following digital card formats: ●...

  • Page 81: Removing A Digital Card

    Insert the card into the Digital Media Slot, and then push in on the card until it is firmly seated. A sounds alerts you when a device is detected, and a menu of options appears. Removing a digital card CAUTION: To prevent loss of data or an unresponsive system, adhere to the instructions in “Removing a digital card.”...

  • Page 82: Memory Modules

    Memory modules The computer has one memory module compartment, which is located on the bottom of the computer. The memory capacity of the computer is upgraded by adding a memory module to the vacant expansion memory module slot or by upgrading the existing memory module in the primary memory module slot. WARNING! To reduce the risk of electric shock and damage to the equipment, disconnect the power cord and remove all batteries before installing a memory module.
  • Page 83 Lift the memory module compartment cover (2) away from the computer. If replacing a memory module, remove the existing memory module by: Pulling away the retention clips (1) on each side of the memory module. The memory module tilts up. CAUTION: To prevent damage to the memory module, hold the memory module by the edges only.
  • Page 84 CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module, and do not bend the memory module. Aligning the notched edge (1) of the memory module with the tab in the memory module slot. With the memory module at a 45-degree angle from the surface of the memory module compartment, pressing the module (2) into the memory module slot until it is seated.
  • Page 85 Connect external devices to the computer. Connect the computer to AC power. Turn on the computer.

  • Page 86: 10 Security

    10 Security Protecting the computer Standard security features provided by the Windows operating system and the non-Windows Setup Utility protect your personal settings and data from a variety of risks. Follow the procedures in this guide to use: ● Passwords ●...

  • Page 87: Using Passwords

    Using passwords A password is a group of characters that you choose to secure your computer information. Several types of passwords can be set, depending on how you want to control access to your information. Passwords are set in Windows or in the non-Windows Setup Utility preinstalled on the computer. CAUTION: To prevent being locked out of the computer, record each password set.

  • Page 88: Setting Passwords In Setup Utility

    Setting passwords in Setup Utility Password Administrator password Power-on password For details about passwords, see Administrator password or Power-on password. Administrator password Your administrator password protects the configuration settings and system identification information in Setup Utility. After this password is set, you must enter it each time you access Setup Utility. Your administrator password is not interchangeable with an administrator password set in Windows, nor is it displayed as it is set, entered, changed, or deleted.

  • Page 89: Entering An Administrator Password

    Changes go into effect when the computer restarts. Entering an administrator password At the Enter Password prompt, type your administrator password, and then press the three unsuccessful attempts to enter the administrator password, restart the computer and try again. Power-on password Your power-on password prevents unauthorized use of the computer.

  • Page 90: Using Antivirus Software

    Norton Internet Security, an antivirus program, is preinstalled on the computer. The software includes 60 days of free updates. HP recommends protecting the computer against new viruses beyond 60 days by purchasing extended update service. Instructions for using and updating Norton Internet Security software and for purchasing extended update service are provided within the program.

  • Page 91: Installing Critical Security Updates

    Installing critical security updates CAUTION: Microsoft sends alerts regarding critical updates. To protect the computer from security breaches and computer viruses, install all critical updates from Microsoft as soon as you receive an alert. Updates to the operating system and other software might have become available after the computer was shipped.

  • Page 92: Using The Fingerprint Reader (Select Models Only)

    Using the fingerprint reader (select models only) NOTE: The location of the fingerprint reader varies by computer model. Locating the Fingerprint Reader The Fingerprint Reader is a small metallic sensor that is located: ● Near the bottom of the TouchPad ●...
  • Page 93 To register one or more fingerprints: In Windows, click the DigitalPersona Personal icon in the notification area at the far right of the taskbar. Read the welcome text, and then click Next. The Verify Your Identity window appears. Type your Windows password, if one has been established, and then click Next. NOTE: If you do not have a Windows password, the Protect Your Windows Account window appears.

  • Page 94: Using Your Registered Fingerprint To Log On To Windows

    Using your registered fingerprint to log on to Windows To log on to Windows using your fingerprint: After you register your fingerprints, restart Windows. Swipe any of your registered fingers to log on to Windows. Chapter 10 Security...

  • Page 95: 11 Troubleshooting

    11 Troubleshooting Cannot connect to a WLAN Before troubleshooting a network connection problem, be sure that device drivers are installed for all wireless devices. NOTE: Wireless networking devices are included with select computer models only. If wireless networking is not listed in the feature list on the side of the original computer package, add wireless networking capability to the computer by purchasing a wireless networking device.

  • Page 96: Cannot Connect To A Preferred Network

    A Windows “Device not Found” error message might appear. Reinstall the driver. Get the latest version of the WLAN device software and drivers for the computer from the HP website at http://www.hp.com. If the WLAN device was purchased separately, consult the manufacturer's website for the latest software.

  • Page 97: Wlan Connection Is Very Weak

    If provided with new wireless network keys and SSID, and if you have previously connected to that network, follow the steps below to connect to the network: Select Start > Control Panel > Network and Internet > Network and Sharing Center. In the left panel, click Manage wireless networks.

  • Page 98: The Computer Does Not Detect The Cd, Dvd, Or Bd Drive

    Remove the disc from the tray by gently pressing down on the spindle while lifting the outer edges of the disc (3). Hold the disc by the edges and avoid touching the flat surfaces. NOTE: If the tray is not fully accessible, tilt the disc carefully as you remove it. Close the disc tray, and then place the disc in a protective case.

  • Page 99: A Cd, Dvd, Or Bd Does Not Play

    ● Scann for hardware changes. Windows scans your system for installed hardware and installs any required drivers ● Click Properties to verify that the device is working properly ◦ The Properties window provides details about the device to help you troubleshoot issues ◦...

  • Page 100: A Cd, Dvd, Or Bd Does Not Play Automatically

    A CD, DVD, or BD does not play automatically Click Start > Default Programs > Change AutoPlay Settings. Confirm that the Use AutoPlay for all media and devices check box is selected. Click Save. A disc should now start automatically when it is inserted into the optical drive. A DVD or BD movie stops, skips, or plays erratically ●...

  • Page 101: A Dvd Or Bd Playing In Windows Media Player Produces No Sound Or Display

    Obtaining the latest HP device drivers Open a web browser, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, type the computer model number in the search box, and then press they –...

  • Page 102: Obtaining The Latest Windows Device Drivers

    Click your specific product from the models listed. Click the Windows 7 operating system. When the list of drivers is displayed, click an updated driver to open a window containing additional information. Click Install now to install the updated driver without downloading the file. –...

  • Page 103: Appendix A Setup Utility (Bios)

    Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility is used even when the Windows operating system is not working. NOTE: The Fingerprint Reader (select models only) cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 104: Navigating And Selecting In Setup Utility

    When a confirmation prompt with your language selected is displayed, press the To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the Changes goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows-based, it does not support the TouchPad.

  • Page 105: Exiting Setup Utility

    NOTE: If Setup Utility is not running, begin at step 1. If Setup Utility is running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the –...

  • Page 106: Security Menu

    HP QuickWeb— ◦ Enable/disable the HP QuickWeb Boot Menu during POST. ◦ Delay to boot Windows—Set the delay for the HP QuickWeb Boot Menu to 2, 3, 5, 10, 15, or 30 seconds. ● CD-ROM Boot―Enable/disable boot from CD-ROM. ●...
  • Page 107 Select Secondary Hard Disk Self Test (select models only) Memory Test Function Run a comprehensive self-test on a secondary hard drive. Run a diagnostic test on the system memory. Setup Utility menus...

  • Page 108: Appendix B Software Updates

    Software updates Updated versions of the software provided with the computer might be available on the HP website. Most software and BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information about installing and troubleshooting the software.

  • Page 109: Updating The Bios

    Do not insert, remove, connect, or disconnect any device, cable, or cord. To download a BIOS update: Select Start > Help and Support > Maintain > Software Updates to access the page on the HP website that provides software for the computer.

  • Page 110: Updating Programs And Drivers

    To download and install software other than a BIOS update: Open a browser window, go to http://www.hp.com/support, and then select your country or region. Click the option for software and driver downloads, type the computer model number in the Search box, and then press the –...

  • Page 111: Appendix C Backup And Recovery

    Use these discs to recover the operating system and software. To check for the presence of a recovery partition, select Start > Computer. If the partition is present, and HP recovery drive is listed in the Hard Disk Drives section of the window.

  • Page 112: Creating Recovery Discs

    Creating recovery discs HP recommends creating recovery discs so that the system can be restored to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 113: Backing Up Your Information

    Backing up your information As you add new software and data files, back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 114: Using System Restore Points

    NOTE: The backup process might take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions. NOTE: Windows includes the User Account Control feature to improve the security of the computer. You might be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings.

  • Page 115: Performing A Recovery

    To check for the presence of a recovery partition, select Start > Computer. If the partition is present, and HP recovery drive is listed in the Hard Disk Drives section of the window. On some models, a recovery can be performed from the partition on the hard drive. This restores the computer to its factory condition.
  • Page 116 To restore the system from the partition: Access Recovery Manager by either: ● Selecting Start > All Programs > Recovery Manager > Recovery Manager. – or – ● Turning on or restarting the computer, and then press Startup Menu” screen appears. Then, pressing screen appears.

  • Page 117: Index

    Index AC adapter connecting 41 identifying 10 action keys adjusting volume 26 audio CD, DVD, or BD controls 26 decrease screen brightness 25 Help and Support 25 increase screen brightness 25 muting speaker sound 26 switching screen image 25 using 25 volume 31 wireless 26 administrator password...
  • Page 118 27 using 27 HP MediaSmart, starting 33 HP Mobile Broadband Module serial number label 11 HP ProtectSmart Hard Drive Protection 62 HP QuickWeb, Setup Utility 96 hubs 67 icons Connection Manager 12 network 12, 86 wired network 12 wireless 12...
  • Page 119 modem approval 11 regulatory 11 service tag 11 SIM 11 wireless certification 11 WLAN 11 LAN Power Saving 96 language support 96 latch battery release 9 light, drive 62 lights caps lock 4 mute 4 power 4 TouchPad 4 volume mute 4 webcam 9 wireless 4 local area network (LAN)
  • Page 120 90 device driver 91 disc play 89, 90 DVD movie play 90 external display 90 HP device drivers 91 optical disc tray 87 optical drive detection 88 Windows drivers 92 turning off the computer 50 unresponsive system 50...
  • Page 121 writable media 38 zooming TouchPad gesture 22 Index 111...

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Pavilion dv6-3037

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