Page 1 Compaq Notebook Series Reference Guide...
Page 2 Notice © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Evo, and Presario are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft and Windows are trademarks of Microsoft Corporation in the U.S. and/or other countries.
Page 3: Important Safety Information
UNLESS OTHERWISE STATED BELOW, THIS HP SOFTWARE LICENSE AGREEMENT SHALL GOVERN THE USE OF ALL SOFTWARE THAT IS PROVIDED TO YOU AS PART OF THE HP PRODUCT AND SHALL SUPERSEDE ANY OTHER SOFTWARE WARRANTY STATEMENT THAT MAY BE INCLUDED IN THIS HP PRODUCT OR MAY BE FOUND ONLINE.
Page 4 COPIES AND ADAPTATIONS. Customer may make copies or adaptations of the software a) for archival purposes or (b) when copying or adaptation is an essential step in the use of the software with an HP product so long as the copies and adaptations are used in no other manner.
Page 5 U.S. GOVERNMENT RESTRICTED RIGHTS. Use, duplication, or disclosure is subject to HP standard commercial license terms and for non-DOD Departments and Agencies of the U.S. Government, the restrictions set forth in FAR 52.227-19(c)(1-2) (June 1987) Hewlett-Packard Company, 3000 Hanover Street, Palo Alto, CA 94304 U.S.A. Copyright (c) 2000 Hewlett-Packard Company.
Page 7: Table Of Contents
Contents Getting Started with Your Notebook ... 11 Taking Inventory... 12 What’s in the box? ... 12 To buy accessories ... 13 To find more information... 13 Identifying Parts of the Computer... 14 Front View ... 14 Back View... 15 Bottom View ...
Page 8 Taking Care of Your Computer ... 41 To protect your hard disk drive ... 41 To maintain your computer ... 41 To safeguard your data... 42 To extend the life of the display... 42 To clean your computer... 43 Batteries and Power Management ... 45 Managing Power Consumption...
Page 9 To connect a USB device ... 78 To connect an audio device... 79 To use an external monitor... 80 To use a TV set as a monitor... 81 To connect an IEEE 1394 device ... 82 To connect a serial device ... 82 To connect an infrared device ...
Page 10 Support and Service ... 125 Getting Assistance for Your Computer... 126 To get help from the Web ... 126 To get support or service... 126 To receive repair service ... 128 To prepare your computer for shipment... 129 Limited Warranty Statement... 130 Reference Information ...
Page 11: Getting Started With Your Notebook
Getting Started with Your Notebook Reference Guide...
Page 12: Taking Inventory
Getting Started with Your Notebook Taking Inventory Taking Inventory Congratulations! Your notebook computer sets a new standard in personal computing. Although compact and easy to carry, your computer is made with high standards of quality and attention to detail. This manual shows how to set up and operate your computer, as well as what to do if you run into trouble.
Page 13: To Buy Accessories
To buy accessories You can buy accessories for your computer online. For the latest accessories and options, visit the Compaq Consumer Support Web site (www.compaq.com/consumersupport). We currently offer accessories such as the following: • AC adapter. • RAM modules for expanding memory. •...
Page 14: Identifying Parts Of The Computer
Getting Started with Your Notebook Identifying Parts of the Computer Identifying Parts of the Computer Front View 1. Computer open/close latch. 2. One-Touch buttons. 3. Keyboard status lights. 4. Power button. Turns the computer on and off. 5. Touch pad, scroll pad, click buttons, plus on-off button.
Page 15: Back View
Back View 13. AC adapter jack. 14. Two universal serial bus ports (USB). 15. LAN port. 16. S-video port. 17. Parallel port (LPT1). Use this port for a parallel printer or other parallel device. 18. Serial port (COM1). Use this port for a serial mouse, modem, printer, or other serial device.
Page 16: Bottom View
Getting Started with Your Notebook Identifying Parts of the Computer Bottom View 28. Hard disk drive. 29. Battery latch. 30. RAM cover. Reference Guide 31. Reset button. 32. Docking port (certain models). 33. Mini-PCI cover (no user parts inside).
Page 17: Status Lights
Status Lights The computer includes a number of status lights that report power and battery status, drive activity, and keyboard functions such as Caps Lock and Num Lock. The following diagram shows the main status lights on the front of the computer. 1.
Page 18 Getting Started with Your Notebook Identifying Parts of the Computer The keyboard status lights, located above the keyboard, indicate the states of the keyboard locks. 1. Caps Lock. Caps Lock is active. 2. Num Lock. Num Lock is active. (The Keypad Lock must also be on to use the embedded keypad.) 3.
Page 19: Setting Up Your Computer
Docking accessories offer quick, easy connections to these devices. This can reduce the risk of ergonomic injury. See the Safety & Comfort Guide on the Documentation Library CD, or visit our ergonomics Web site, www.hp.com/ergo. When you set up your computer for the first time, you’ll install and charge the battery, connect the AC adapter, turn on the computer, and run the Windows setup program.
Page 20 Getting Started with Your Notebook Setting Up Your Computer To remove the battery 1. Before removing the battery, do one of the following: • Shut down the computer or put it into Hibernate mode, or • Plug in the AC adapter. 2.
Page 21: Step 2: Connect Ac Power
Step 2: Connect AC power CAUTION Use only the F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer). Do not use a 60-watt, 3.16-amp adapter, such as F1454A or F1781A, and do not use DC adapter accessories F1455A and F2297A.
Page 22: Step 3: Connect A Phone Line
Getting Started with Your Notebook Setting Up Your Computer Step 3: Connect a phone line 1. Make sure the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2. Connect the telephone cord into a telephone jack. If the plug on the phone cord doesn’t fit the jack, you may need to use an adapter.
Page 23: Step 4: Turn On The Computer
Step 4: Turn on the computer • Press the power button above the left side of the keyboard. The computer then boots up, and Windows starts automatically. Hint If your computer does not turn on when operating on battery power, the battery may be out of power.
Page 24: To Connect To The Internet
Getting Started with Your Notebook Setting Up Your Computer To connect to the Internet If you are connected to a wired or wireless LAN with Internet access or your computer has a modem (built-in, PC Card, or external), you can connect to the Internet. For details, see “Using the Modem”...
Page 25: Basic Operation
Basic Operation Reference Guide...
Page 26: Operating Your Computer
Basic Operation Operating Your Computer Operating Your Computer You can start and stop your computer using its power button. However, at certain times you may want to use other methods to start or stop the computer—depending on power considerations, types of active connections, and start-up time. To turn the computer on and off Power mode On mode...
Page 27: To Reset The Computer
To reset the computer Occasionally, you may find that Windows or the computer has stopped responding, and will not let you turn the computer off. If this happens, try the following in the order listed. • If possible, shut down Windows: press CTRL+ALT+DEL, and then click Shut Down, Restart.
Page 28: To Change The Boot Device
Basic Operation Operating Your Computer To change the boot device The computer normally boots from its internal hard disk. You can also boot the computer from a floppy disk drive, a CD-ROM drive, or an internal network interface card. 1. Click Start, Turn Off Computer, Restart. 2.
Page 29 1. Click buttons. These work like the left and right buttons on a standard mouse. 2. Touch pad (touch-sensitive pointing device). 3. Touch pad on-off button and indicator light. 4. Scroll pad. The scroll pad scrolls the contents of the active window. Moving and selecting 1.
Page 30: To Use The Fn Hot Keys
Basic Operation Operating Your Computer To use the Fn hot keys The combination of the Fn key plus another key creates a hot key—a shortcut key sequence—for various system controls. To use a hot key, press and hold Fn, press the appropriate second key, and then release both keys.
Page 31: To Use The One-Touch Buttons
To use the One-Touch buttons Your computer includes five One-Touch buttons that can start any application or open a document or Web site with a single press. • Press the One-Touch button to open the corresponding application, document, or Web site. Your computer is preconfigured to access the following services: 1.
Page 32: To Use The Windows And Applications Keys
Basic Operation Operating Your Computer To use the Windows and Applications keys The Windows key brings up the Windows Start menu. This is the same as clicking the Start button on the taskbar. The Applications key brings up the shortcut menu for the current application. This is the same menu that appears when you right-click while pointing at the application.
Page 33: To Use The Alt Gr Key
To use the ALT GR key Non-U.S. keyboards have an ALT GR key to the right of the spacebar. This is a shift key that provides access to certain special keyboard characters. • For a character in the lower-right corner of a key, press and hold ALT GR to type the character.
Page 34: To Adjust The Volume
Basic Operation Operating Your Computer Using an external monitor If you want, you can attach an external monitor to your notebook computer—see “To use an external monitor” on page 80. To adjust the volume To increase or decrease the volume •...
Page 35: Using Cds Or Dvds
Using CDs or DVDs To insert or remove a CD or DVD CAUTION Do not remove a CD or DVD while the computer is reading it, or the computer could stop responding and you could lose data. Be sure to press the CD or DVD onto the spindle. You can damage the disk or drive if you just lay it on the tray.
Page 36: To Play Dvd Movies
You can use Windows Media Player to create audio CDs, and Windows Explorer to create data CDs using a CD-RW drive. Refer to the software’s help for details about creating or copying CDs. We recommend using Compaq- or HP-approved media—read and write quality may vary for other media. Reference Guide...
Page 37: Securing Your Computer
Securing Your Computer To set up password protection You can protect your computer from access by another user when you set up password protection, which is available through Windows and through the BIOS Setup utility. For complete protection, set passwords in Windows as well as through BIOS Setup. To cancel password protection, set an empty password.
Page 38: To Lock Your Computer
Basic Operation Securing Your Computer To lock your computer To protect against unauthorized access while your computer is running, lock the computer before leaving it unattended, or set up a screen saver with a password in Display in Control Panel. You can lock the computer these ways: •...
Page 39: To Protect Against Viruses
Basic Operation Securing Your Computer 3. Insert the lock into the security connector on the left side of the computer and release the key. Store the key in a safe place away from the computer. To protect against viruses Virus-protection software can help protect the integrity of your data. This is especially important if you use the Web.
Page 40: To Lock The Hard Disk Drive
Basic Operation Securing Your Computer To lock the hard disk drive The computer enables you to lock its internal hard disk drive to help keep your information secure. Hard disk drive lock does not protect a second hard disk drive installed in the module bay.
Page 41: Taking Care Of Your Computer
Taking Care of Your Computer Use the following recommendations to maintain your computer during everyday use and prevent potential physical damage or data loss. To protect your hard disk drive Hard disk drives, as well as other internal components, are not indestructible and can be damaged by inappropriate handling and operation.
Page 42: To Safeguard Your Data
Basic Operation Taking Care of Your Computer To safeguard your data • Do not use a pointing device or activate any other device that interrupts operation while the system is starting or stopping. • Back up your work regularly. Copy files to floppy, CD-RW, or network drives. •...
Page 43: To Clean Your Computer
To clean your computer • You can clean the computer with a soft cloth dampened with clean water or with water containing a mild detergent. Do not use an excessively wet cloth, and take care to keep water out of the case. •...
Page 45: Batteries And Power Management
Batteries and Power Management Reference Guide...
Page 46: Managing Power Consumption
Batteries and Power Management Managing Power Consumption Managing Power Consumption When you’re running your computer on battery power, you will want to maximize operating time without compromising performance. Your computer is designed to help you reduce power consumption and extend battery life without needing to turn it off. •...
Page 47 • The Max Battery scheme uses the lowest processor speeds while running on battery power, but uses low and high processor speeds on AC power. • The Portable/Laptop option uses low and high processor speeds on battery and AC power.
Page 48: To Manage Power Manually
Batteries and Power Management Managing Power Consumption To manage power manually In addition to allowing the computer to enter its power-saving modes automatically, you can also put it into any of the following three modes whenever you need to. Power mode Does this…...
Page 49: Using Battery Power
Using Battery Power To check battery status From the battery status light You computer has a battery status light—see “Status Lights” on page 17. From the Windows taskbar The Windows taskbar can display a power icon that provides detailed battery status information (see Windows Help for details).
Page 50: To Respond To A Low-Battery Warning
Batteries and Power Management Using Battery Power To respond to a low-battery warning The computer automatically alerts you when the battery power drops to a critically low level. The computer first emits a high-pitched beep or displays a warning message. Then, if you do not restore power within a short time, the computer goes into Hibernate mode.
Page 51 • Put the computer in Standby mode whenever you are not using it for a short while: press the power button, or click Start, Turn Off Computer, Standby. • Put the computer in Hibernate mode whenever you want to save your current session, but will not be using the computer for a day or more: press Fn+F12.
Page 53: Modem And Network Connections
Modem and Network Connections Reference Guide...
Page 54: Using The Modem
Modem and Network Connections Using the Modem Using the Modem You can connect your modem to a telephone line and communicate with other computers throughout the world. You can explore the Internet, send and receive e-mail messages, and use your PC to send and receive faxes. Your computer contains several software programs that work with your modem: •...
Page 55: To Connect The Modem
To connect the modem CAUTION To reduce the risk of fire, use only No. 26 AWG or larger telecommunications line cord to connect the modem to the telephone wall jack. 1. Check that the telephone line is an analog line, sometimes called a data line. (You must not use a digital line.) 2.
Page 56: To Connect To The Internet
Modem and Network Connections Using the Modem Special restrictions in certain countries • Many countries impose a blackout period after a modem repeatedly fails to connect to a service provider. The number of failed attempts and the period you must wait before trying again differ from country to country: check with your telephone company.
Page 57: To Disconnect From The Internet
To disconnect from the Internet You remain connected to the Internet until you shut down the computer, disconnect the phone line from the computer, or give a command to hang up the connection. • Click Start, Control Panel, Network and Internet Connections, Network Connections, and then right-click the connection and select Disconnect.
Page 58: To Change Your Modem Settings
Modem and Network Connections Using the Modem To change your modem settings The modem is already set up to be compatible with telephone systems and modems in most areas. However, in some situations, you may have to change modem settings to match local conditions.
Page 59: To Send And Receive E-Mail
To send and receive e-mail Sending and receiving e-mail requires an e-mail account with an Internet Service Provider or with your company’s communications system. If you are using AOL, e-mail services are part of your AOL service. For another ISP, you can use Outlook Express (included with your computer) or an e-mail system of your choice.
Page 60: To Send And Receive Faxes
Modem and Network Connections Using the Modem To send and receive faxes Sending and receiving faxes requires just a telephone connection—you don’t need an Internet connection. You can use the modem and fax software to send and receive faxes on your computer. Fax Console fax software is included with Windows XP. To set up Fax Console Before you can use Fax Console, you need to install it.
Page 61: Connecting To A Lan
Connecting to a LAN You can connect to local area networks (LANs). LANs give you access to network resources, such as printers and file servers on your corporate network, and possibly to the Internet. To connect to a LAN Check that the existing LAN supports Ethernet 10Base-T (10 Mbps) or 100Base-TX (100 Mbps) connections.
Page 62: Making Wireless Network Connections
Modem and Network Connections Making Wireless Network Connections Making Wireless Network Connections If your computer includes a wireless on-off button—located on the right side of the front of the computer—you can connect by radio to an 802.11 wireless local area network (LAN) and access computers and other resources on the network.
Page 63 5. If the wireless network uses standard encrypted communication, uncheck the automatic key option, and then select the following parameters—see your network administrator for the required settings: • Key: ASCII passphrase or hexadecimal key string. • Key format: ASCII for passphrase, hexadecimal for key string. •...
Page 64: To Turn Wireless Communication On And Off
Modem and Network Connections Making Wireless Network Connections To turn wireless communication on and off Important Wireless networks and cellular modems are examples of devices that use wireless communication. Such devices may be restricted in some situations or environments, such as when traveling in an airplane. If in doubt, be sure to ask for authorization before turning on your computer’s wireless networking.
Page 65 If you’re within range of your wireless network, your computer automatically connects. To check the status of your wireless connection, open Network Connections in Control Panel and double-click the connection. Turning off communication and ending a connection 1. Important: close any files that reside on other network computers. 2.
Page 66: Making Wireless Bluetooth Connections
Modem and Network Connections Making Wireless Bluetooth Connections Making Wireless Bluetooth Connections If your computer includes Bluetooth wireless capabilities, you can use it to make short- range radio connections to a wireless personal area network (PAN) and access other Bluetooth-compatible devices, such as other computers, cell phones, and printers. Since the Bluetooth function connects your computer by radio rather than through cables, you can move around and remain connected, and you can detect new Bluetooth devices automatically when they enter your area.
Page 67 Turning off Bluetooth communication Turning off communication ends any connection you have open. 1. Important: close any files that reside on other network computers. 2. To turn off Bluetooth communication without turning off your computer, press the wireless on-off button—this also turns off 802.11 communication if it was enabled. –or–...
Page 68: To Prepare For Bluetooth Connections
4. On the General tab, check the following settings: Give your computer a unique name that will identify it to other Bluetooth users. Set the computer type to Laptop. Select the security mode you want to use. 5. On the Information Exchange tab, check the following settings: Check the directory you want to make available to other Bluetooth users for sharing files, both sent and received.
Page 69: To Send Or Receive Files Using Bluetooth
To send or receive files using Bluetooth If your computer includes Bluetooth wireless capabilities, it supports the following common protocols for transferring data. To use either protocol, both computers must support that protocol—check the other computer’s Bluetooth documentation. • FTP, meaning files can be copied into and out of shared directories (folders) by both computers.
Page 70: To Connect To A Bluetooth Printer Or Serial Device
66. 2. Install the printer software that comes with the Bluetooth printer. The following details are for the HP Deskjet 995C printer: a. Insert the CD that came with the printer. If the setup program doesn’t run, click Start, Run and run \setup.exe on the CD.
Page 71: To Make A Dial-Up Connection Via A Bluetooth Phone
10. Double-click the Bluetooth icon in the taskbar. 11. In the menu bar, click Bluetooth, Search For Devices. 12. Double-click the printer icon for the Bluetooth printer you want to use, then double- click the serial port icon that is shown. When you see a message confirming this printer will use the Bluetooth COM port, click OK.
Page 73: Add-On Devices
Add-On Devices Reference Guide...
Page 74: Connecting Pc Cards
Add-On Devices Connecting PC Cards Connecting PC Cards The computer’s PC Card slot is available for storing data and expanding the communication capabilities of the computer. The computer supports standard Type II and III PC Cards (PCMCIA and CardBus). You can insert one card of any type. To insert or remove a PC Card Inserting a PC Card 1.
Page 75 Removing a PC Card CAUTION Before removing a PC Card, you must use the Eject Hardware or Safely Remove Hardware icon in the taskbar, or shut down the computer. Otherwise, you could lose data. 1. Before removing the card, click the Eject Hardware or Safely Remove Hardware icon in the taskbar, and then click the card you want to remove.
Page 76: Connecting External Devices
Add-On Devices Connecting External Devices Connecting External Devices To identify connectors for external devices The diagrams below show your computer’s connectors for external devices and for the port replicator. Locating connectors on the computer 1. PS/2 keyboard or PS/2 mouse port (supports Y adapter). 2.
Page 77 Add-On Devices Connecting External Devices 10. PC Card and CardBus slot. See “Connecting PC Cards” on page 74. 11. IEEE 1394 port (on certain models). 12. Audio ports. 13. Infrared port (on certain models). Locating connectors on the port replicator 1.
Page 78: To Connect A Printer Or Other Parallel Device
The pointing stick and touch pad are normally disabled while an external PS/2 mouse is connected. To connect a PS/2 mouse and keyboard at the same time, use the HP F1469A Y adapter. To connect a USB device Your computer’s universal serial bus (USB) provides a bi-directional serial interface for adding peripheral devices such as game controllers, serial and parallel ports, and scanners on a single bus.
Page 79: To Connect An Audio Device
Note If you have problems making this connection, contact the device manufacturer and the Compaq Consumer Support Web site (www.compaq.com/consumersupport) for the latest version of the driver for the device. To connect an audio device You can plug in an external microphone, external speakers, or headphones. In addition, if you connect your computer to the port replicator, you can plug in a stereo source (such as a CD player) or a device that accepts digital audio (such as a digital audio recorder).
Page 80: To Use An External Monitor
Add-On Devices Connecting External Devices To use an external monitor Connecting an external monitor 1. Click Start, Turn Off Computer, Turn Off. 2. Connect the monitor cable from the monitor to the monitor port on the back of the computer. 3.
Page 81: To Use A Tv Set As A Monitor
Using dual display mode You can extend your desktop by connecting an external monitor to your computer. 1. Click Start, Control Panel, Appearance and Themes, Display. 2. Click the Settings tab. 3. Click the second display, and then select the option to extend the desktop. You can set different resolutions and numbers of colors for each display.
Page 82: To Connect An Ieee 1394 Device
Add-On Devices Connecting External Devices To activate the TV display • Click Start, All Programs, Utilities, Display Settings, then select the TV option. If the image on the TV is bad, the format used for TV output may be incorrect for your TV.
Page 83: To Connect An Infrared Device
To connect an infrared device If your model has an infrared port—a small, rectangular lens located on the front of the computer—it provides wireless, serial communication between the computer and other infrared devices such as printers or other computers. By default, the infrared port is not enabled, so you must enable it before you can use it. 1.
Page 84: To Use A Port Replicator
Add-On Devices Connecting External Devices To use a port replicator A port replicator provides your computer with external connections that you can leave in place whenever you remove the computer from your desk. Instead of disconnecting and reconnecting peripheral devices, you can simply undock and dock the computer. CAUTION Use only the F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer).
Page 85 3. Align the computer with the locator posts on the port replicator. 4. Press the computer down until both sides click into place. 5. If the computer is off, open the computer and press the power button to turn it on. The lights on the port replicator turn on.
Page 86 Add-On Devices Connecting External Devices To undock from the port replicator 1. Press down the undock button on the right side of the port replicator. 2. Lift the computer out of the port replicator. Reference Guide...
Page 87: Installing Additional Ram
At least one slot contains a RAM module installed at the factory. You can use both slots to expand your RAM. To install a RAM expansion module Use HP PC2100 DDR-266 or higher RAM only. You’ll need a small Phillips screwdriver for these steps. CAUTION Your computer’s chips are extremely sensitive to static electricity, and can be...
Page 88: To Remove A Ram Expansion Module
Add-On Devices Installing Additional RAM To remove a RAM expansion module You may want to remove a RAM module so you can install a larger one. You’ll need a small Phillips screwdriver for these steps. CAUTION Your computer’s chips are extremely sensitive to static electricity, and can be permanently damaged by it.
Page 89: Replacing The Hard Disk Drive
Replacing the Hard Disk Drive To replace the hard disk drive You’ll need a small Phillips screwdriver for this procedure. 1. Unplug the AC adapter if you’re using one, and remove the battery. 2. Turn the unit bottom side up. 3.
Page 90: To Replace The Hard Disk Drive Holder
Add-On Devices Replacing the Hard Disk Drive To replace the hard disk drive holder If you are installing a new hard drive that does not have a holder, you can remove the holder parts from the old hard drive. You’ll need a small Phillips screwdriver for this procedure.
Page 91: To Prepare A New Hard Disk Drive
To prepare a new hard disk drive When you install a new hard disk drive, you also need to prepare it to be able to work with your computer. • If you want to restore the Windows software and operating system that were originally installed on your computer, you can do so using the QuickRestore System Recovery CD that also came with your computer—see “To recover the factory installation of your hard disk”...
Page 93: Troubleshooting And Maintenance
Troubleshooting and Maintenance Reference Guide...
Page 94: Troubleshooting Your Computer
Troubleshooting and Maintenance Troubleshooting Your Computer Troubleshooting Your Computer This section contains solutions to a many types of problems you might have with your computer. Try the solutions one at a time, in the order in which they are presented. Here are some other sources of information for troubleshooting: •...
Page 95: Cd-Rom And Dvd Problems
• Test the audio with the e-Diagtools diagnostics—see “Testing the Hardware” on page 116. If you hear a loud high-pitched whine (feedback) from the speakers • In the Volume Control, try reducing the Master volume: double-click the speaker icon in the taskbar. •...
Page 96 Computer, Restart. • If you created the CD on a CD-RW-type drive, try using a different media brand. We recommend using Compaq- or HP-approved media. Read and write quality may vary for other media. If a DVD movie doesn’t fill the screen •...
Page 97: Display Problems
Display Problems If the computer is on, but the screen is blank • Move the mouse or tap the touch pad. This will wake the display if it is in Display-off mode. • Press Fn+F5 in case the internal display was disabled. (Do this three times to return to the state you started from.) •...
Page 98: Hard Disk Drive Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If one or more display pixels look bad TFT display manufacturing is a highly precise but imperfect technology, and manufacturers cannot produce displays that are cosmetically perfect. Most, if not all, TFT displays exhibit some level of cosmetic imperfection. These cosmetic imperfections may be visible under varying display conditions, and can appear as bright, dim, or dark spots.
Page 99: Heat Problems
If files are corrupted • Open My Computer, select the disk you want to scan, click File, Properties, and use the Tools tab. • Run the virus-scanning program—see “To protect against viruses” on page 39. • Test the hard disk drive with the e-Diagtools diagnostics—see “Testing the Hardware”...
Page 100: Keyboard And Pointing Device Problems
Troubleshooting and Maintenance Troubleshooting Your Computer Keyboard and Pointing Device Problems Use these suggestions for built-in or external devices. If the pointer is difficult to control • Adjust the pointer controls: click Start, Control Panel, Printers and Other Hardware, Mouse. If the touch pad doesn’t work •...
Page 101: Lan Problems
If the embedded numeric keypad doesn’t work • To type numbers, make sure Num Lock is on. • Make sure the embedded Keypad Lock (Fn+F8) is on—or that you press and hold the Fn key to temporarily access the embedded keypad. If you can’t type the euro symbol •...
Page 102: Memory Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If you can’t log in to Netware servers • If a Netware server is using IPX/SPX protocol, you may need to force your frame type to match the server’s frame type. Check with your network administrator. If a network connection responds slowly •...
Page 103: Modem Problems
Modem Problems If the modem seems slow • Check for excess static or noise on a line reduces the overall transmission speed. If necessary, contact your telephone company about fixing this type of problem. • If you’re dialing internationally, line noise is often a problem that’s difficult or impossible to eliminate.
Page 104 Troubleshooting and Maintenance Troubleshooting Your Computer • If you’re in a foreign country, the dial tone may not be recognized by the modem. In Control Panel, open Phone and Modem Options. Try disabling the option that waits for a dial tone. •...
Page 105: Pc Card (Pcmcia) Problems
If the modem causes an ERROR message • A string of AT commands may contain an incorrect command. If you entered commands as extra settings for the modem in Control Panel or in your communications software, check the commands. If the modem doesn’t fax •...
Page 106: Performance Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If an I/O card stops communicating properly • The card may have been reset if the computer suspended or turned off. Exit any applications, and then remove and reinsert the card. If a PC card modem is not working •...
Page 107: Port Replicator Problems
If the computer stops responding • Press CTRL+ALT+DEL and use Task Manager to end the application that is not responding. • Press the power button for at least 4 seconds to turn off and reset the computer. Then press the power button again to turn the computer back on. •...
Page 108: Power And Battery Problems
• Make sure the battery is fully installed and locked in place. • Make sure you’re using only the HP F4600, F4814, or 0950-4334 AC adapter included with your computer (or other approved adapter that meets the power requirements of the computer).
Page 109 • PC card use can affect battery operating time. • Microsoft Plus! for Windows XP is not recommended for a notebook computer. The enhancements are intended primarily for desktop computers, and they could greatly reduce the battery operating time of a notebook computer. •...
Page 110: Printing Problems
• Certain applications may not work properly with 600-dpi printers. If you’re using such a printer, try selecting a compatible printer driver for a 300-dpi printer. For example, if you were using a 600-dpi HP LaserJet printer, you might try using the HP LaserJet IIIsi driver (300-dpi).
Page 111: Serial, Parallel, And Usb Problems
Hardware, Mouse. • Use a mouse that connects to the USB or PS/2 port. If you have a PS/2 keyboard connected, use a PS/2 Y adapter (HP accessory F1469A). • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM &...
Page 112: Startup Problems
Troubleshooting and Maintenance Troubleshooting Your Computer If the serial or parallel port is not working • Make sure the port connection is secure. • Check the port settings in Control Panel. Open the hardware Device Manager, and then double-click Ports (COM & LPT). •...
Page 113: Wireless Problems
If the computer won’t boot from the floppy disk drive • Make sure the floppy disk drive is selected as the boot device—see “To change the boot device” on page 28. • If you’re using a USB floppy drive, use the BIOS Setup utility to make sure Legacy USB Support is enabled—see “To run the BIOS Setup utility”...
Page 114 If the subnet mask for your wireless connection is 255.255.000.000, the network server did not assign an IP address to your computer, and you may have to release and renew your network IP address—see c:\hp\Drivers\Wireless\Readme.txt. If this does not fix the problem, the access point may need to be rebooted.
Page 115 If your computer cannot detect any Bluetooth devices • Make sure the wireless indicator light is on. • Make sure Bluetooth communication is turned on. Click Start, All Programs, Utilities, Wireless Configuration, then click the Bluetooth button if it’s not turned on. If no Bluetooth button is shown, your computer does not support Bluetooth communication.
Page 116: Testing The Hardware
Troubleshooting and Maintenance Testing the Hardware Testing the Hardware The e-Diagtools hardware diagnostic program included with your computer provides two levels of testing: • Automated testing using its basic hardware test. • Advanced testing using individual hardware tests. The tests are designed to run after the system reboots. This ensures that the computer will be in a predictable state, so the diagnostic program can properly test the hardware components.
Page 117 10. After each run, press F2 to return to the advanced test screen, or press F4 to view the Support Ticket. 11. Exit. Press F3 and then any key to exit and reboot. 12. Optional: open the Support Ticket. In Windows, click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows.
Page 118: Configuring The Computer
Troubleshooting and Maintenance Configuring the Computer Configuring the Computer The BIOS Setup utility helps you configure your computer’s operation. To run the BIOS Setup utility The BIOS (Basic Input and Output System) Setup utility enables you to make changes to the computer’s system configuration, and to tailor the operation of your computer to your individual work needs.
Page 119 Main Menu Setting Description BIOS Revision Shows the current BIOS version. System Time Sets the time using 24-hour format. Values set take effect immediately. System Date Sets the date using dd/mm/yy format (except English, which uses mm/dd/yy format). Language Sets the language for BIOS Setup. Internal Hard Disk Sets the hard disk drive type and various parameters.
Page 120 Troubleshooting and Maintenance Configuring the Computer System Devices Menu Setting Description Video Display Device Sets whether the built-in display automatically switches to an external display, if one is detected. External Pointing Disables the internal pointing devices when an external Device pointing device is connected.
Page 121 Boot Menu Setting Hard Drive +Removable Devices CD-ROM Drive Built-in LAN Exit Menu Setting Save Changes and Exit Discard Changes and Exit Get Default Values Description Shows the order of boot devices. Move the entries to change the order. If the computer has more than one device in a + category, you can select the one scanned.
Page 122: Reinstalling And Updating Software
You can find drivers in these locations: • On your computer’s hard drive under C:\hp\Drivers. • On the QuickRestore System Recovery CD under \hp\Drivers. • On the Compaq Consumer Support Web site (www.compaq.com/consumersupport). This Web site contains the latest updates of software drivers for different operating systems.
Page 123: To Replace A Damaged Quickrestore System Recovery Cd
6. Select the CD or DVD drive as the boot device. 7. When the QuickRestore System Recovery CD dialog box appears, follow the displayed instructions. To perform a standard recovery, press 2, 1, 1. If prompted, accept the recommended partition size. If you install the factory software, the recovery process can take 15 to 45 minutes.
Page 124: To Update Windows Drivers
Troubleshooting and Maintenance Reinstalling and Updating Software 5. Connect any cables or equipment needed to connect to the Internet. 6. Click Start, All Programs, Utilities, e-Diagtools, e-Diagtools for Windows. 7. Click Update, select Download Now and click OK. Follow the instructions that appear.
Page 125: Support And Service
Support and Service Reference Guide...
Page 126: Getting Assistance For Your Computer
• Included applications and operating systems. • Described operation environments and conditions. • Compaq and HP accessories, upgrades, and basic operation and troubleshooting. We will not be able to help with questions about: • Non-Compaq or non-HP hardware, software, operating systems, or usage not intended for the product.
Page 127 To get support by telephone, refer to the phone number list below. If your notebook product is not normally sold in the country of use, you must call for support in a country that supports your notebook model. Currently, service and support assistance is provided only in the following countries and regions: Home Support United States: (208) 4PC-HELP [(208) 472-4357]...
Page 128: To Receive Repair Service
Getting Assistance for Your Computer To receive repair service If the notebook product is not normally sold by Compaq or HP in the country of use, it must be returned for service to a country in which it is sold and supported.
Page 129: To Prepare Your Computer For Shipment
To prepare your computer for shipment See “To receive repair service” above to determine if your computer must be sent in for service. If so, prepare your computer for shipment as follows. Note If you have questions about packaging requirements when returning your notebook for repair, contact Customer Support—see “To get support or service”...
Page 130: Limited Warranty Statement
3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.
Page 131 7. TO THE EXTENT ALLOWED BY LOCAL LAW, THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES. EXCEPT AS INDICATED ABOVE, IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (INCLUDING LOST PROFIT OR DATA), OR OTHER DAMAGE, WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE.
Page 133: Reference Information
Reference Information Reference Guide...
Page 134: Hardware Specifications
Reference Information Hardware Specifications Hardware Specifications Because we are constantly improving our products, the specifications shown below are subject to change. For the latest specifications, see the Compaq Consumer Support Web site (www.compaq.com/consumersupport). Physical Attributes Size (14-inch display): 328 × 272 × 33 mm (12.9 × 10.7 × 1.3 in). Size (15-inch display): 328 ×...
Page 135 Keyboard and 87/88-key touch-type QWERTY keyboard with 101/102 key emulation. Pointing Devices Embedded numeric keypad. 12 function (Fn) keys. 5 user-programmable One-Touch buttons. Touch pad with integrated scroll pad, on-off button and indicator. Left and right click buttons. Ethernet 10Base-T (10 Mbps) and 100Base-TX (100 Mbps) support. Supports wake-on-LAN, fast IP, DMI, dRMON.
Page 136 Reference Information Hardware Specifications Expandability One 16-/32-bit PC Card slot, Type II or III, CardBus enabled. Optional port replicator (certain models). Security Features User and administrator passwords. System password. Hard disk drive password lock. PC identification displayed at boot. DMI-accessible electronic serial number. Kensington MicroSaver lock slot.
Page 137: Modem Reference Information
Modem Reference Information You can customize the operation of the modem using AT commands and S-registers. You can do this from Phone and Modem Options in Control Panel, from most communications software, or by using terminal mode in your software. See “To change your modem settings”...
Page 138 Reference Information Modem Reference Information Command Function (Conexant) Activate speaker: 0=off, 1=on during handshaking and off when receiving carrier (default), 2=always on, 3=off when dialing and receiving carrier, on when answering. N0 or N1 Included for compatibility only; returns result code. 0=go on-line, 1=go on-line and initiate retrain sequence.
Page 139 Command Function (Conexant) +ESA=a,b,c,d,e,f,g,h Controls operation of synchronous access mode: a=0 specifies in transparent sub-mode, modem transmits 8-bit SYN sequence on idle. b=0 specified in framed sub-mode, modem transmits HDLC flags on idle (default and fixed). c=0 specifies in framed sub-mode, modem transmits abort on underrun in middle of frame (default); c=1 specifies in framed sub-mode, modem transmits flag on underrun in middle of frame, notifies DTE.
Page 140 Reference Information Modem Reference Information Command Function (Conexant) +VRID=n Report caller ID: 0=use formatted presentation, 1=use unformatted presentation. -QCPC Use full startup procedures on next connection, then select startup procedure defined by +PQC. -QCPS=n 0=do not allow modem to save generated quick-connect profile, 1=allow (default) &Cn Set RLSD: 0=always on, 1=follow carrier state (default).
Page 141 Command Function (Conexant) +MS=a,b,c,d,e,f Select modulation (b, c, d, e, and f are optional). a is the carrier (allowable rates in parentheses): B103 (300), B212 (1200 Rx/75 Tx or 75 Rx/1200 Tx), V21 (300), V22 (1200), V22B (1200/2400), V23C (1200), V32 (4800/9600), V32B (4800–14400), V34 (2400–33600), K56 (32000–56000), V90 (28000–56000), V92 (downstream: 28000–56000;...
Page 142 Reference Information Modem Reference Information Command Function (Conexant) +FMI Report modem manufacturer. +FMM Report modem model. +FMR Report modem version, revision, or date. +FPR=n Set DTE/modem interface rate in bits/sec: 0=automatic detection (default). +FRH=n Receive data with HDLC framing. +FRM=n Receive data.
Page 143 S-Registers (Conexant) Register Function (Conexant) Number of rings to auto-answer. Ring counter. Escape character. Line termination character. Response formatting character. Command line editing character. Wait time for dial tone. Wait time for carrier. Pause time for dial delay modifier. Carrier loss disconnect time. DTMF tone duration.
Page 144: Safety Information
Reference Information Safety Information Safety Information Power Cords The power cord supplied with the computer’s AC adapter should match the plug and voltage requirements for your local area. Regulatory approval for the AC adapter has been obtained using the power cord for the local area. However, if you travel to a different area or need to connect to a different outlet or voltage, you should use one of the power cords listed below.
Page 145: Ergonomics
Improper use of keyboards and other input devices has been associated with ergonomic injury. For information about reducing your risk, see the Safety & Comfort Guide on the Documentation Library CD included with your computer, or visit our ergonomics Web site, www.hp.com/ergo. Battery Safety Note Only the following batteries are compatible with Compaq notebook computers: –...
Page 146: Laser Safety
Reference Information Safety Information Laser Safety The CD-ROM and DVD drives used with the computer are certified as a Class 1 laser devices according to the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard and International Standards IEC 825 / IEC 825-1 (EN60825 / EN60825-1).
Page 147: Mercury Safety
Reference Information Safety Information Mercury Safety This product contains mercury in the fluorescent lamp of the liquid-crystal display, and may require special handling at end-of-life. Exposure to Radio Frequency Radiation The radiated output power of the IEEE 802.11 and Bluetooth internal wireless radio is far below the FCC radio frequency exposure limits.
Page 148: Regulatory Information
Reference Information Regulatory Information Regulatory Information This section presents information that shows how your computer complies with regulations in certain regions. Any modifications to your computer not expressly approved by the manufacturer could void the authority to operate the computer in these regions.
Page 149 Reference Information Regulatory Information Applicable certification jack USOC = RJ11C. A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord and modular plug is provided with this product.
Page 150: Canada
Reference Information Regulatory Information The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device, including fax machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending machine or such business, other entity, or individual.
Page 151: European Union
Reference Information Regulatory Information Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada. Le composant RF interne est conforme à...
Page 152 Reference Information Regulatory Information Netherlands: License required for outdoor installations. Check with reseller for procedure to follow. Italy: Indoor or outdoor use in a public area requires a user license. Die Geräte wurden gemäß Ratsentscheidung 98/482/EC für den Anschluss an eine einzelne Telefonbuchse im europäischen Raum (Public Switched Telephone Network) und drahtlose Funknetzwerke zertifiziert.
Page 153: Japan
Japan Japan Telecommunications Approval Name of Equipment: AMC20493-KT5 TELEC approval number: D02-0005JP Name of Equipment: T60H424 Reference Information Regulatory Information Reference Guide...
Page 154: New Zealand
Reference Information Regulatory Information New Zealand Conexant AMC20493-KT5 Data Fax Modem PTC 211/02/071 PTC200 General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
Page 155: Russia
Russia International Products sold internationally by the manufacturer and its authorized dealers meet the specifications listed on the following page. Note For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is listed in the declaration below.
Page 156 (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. The HP F1454, F1781, F4600, F4814, F4813, F5104, 0950-4334, and 0950-4406 ac/dc adapters used with this product are designed to operate on all power systems, other than IT power systems.
Page 157: Index
Index AC adapter compatibility, 21, 84 connecting, 21 AC adapter jack location, 15 accessories buying, 13 adding RAM, 87 AdHoc wireless network setting up, 63 adjusting brightness, 30, 33 display colors, 33 screen area, 33 volume, 30 airplanes wireless communication in, 64, ALT GR key, 33 antistatic precautions, 87, 88 Applications key, 32...
Page 158 BIOS settings, 120 brightness, 30, 33, 42, 50 dual display, 81 dual monitor, 81 extending life, 42 external, 80 memory, 119 port, 15 power, 51 quality, 98 secondary, 80 settings, 33 switching to external, 32 troubleshooting, 97 display colors adjusting, 33 docking port replicator, 84 docking port, 16...
Page 159 video, 119 mini-PCI location, 16 modem AT commands, 58, 137 black list, 56 blackout periods, 56 built-in, 22 connecting, 55 connecting to Internet, 56 dial-in connection, 57 faxing, 60 port location, 15 sending e-mail, 59 settings, 58 software, 54 troubleshooting, 103 monitor BIOS settings, 120 external, 80...
Page 160 selecting items, 29 sending faxes, 60 serial connections Bluetooth, 70 serial port connecting, 82 location, 15 troubleshooting, 111 setting up, 19 shut down, 48 software pre-installed, 12 specifications hardware, 134 SpeedStep Technology, 47 Standby mode and display life, 42 definition, 26 status lights, 17 timeout, 26 startup...

HP Compaq Presario,Presario 1110 Reference Manual

Getting Started with Your Notebook

Basic Operation

Batteries and Power Management

Modem and Network Connections

Add-On Devices

Troubleshooting and Maintenance

Support and Service

Reference Information

Index

Quick Links

Troubleshooting

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Summary of Contents for HP Compaq Presario,Presario 1110

Table of Contents