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Troubleshooting
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Summary of Contents for Gateway UC78
- Page 1 NOTEBOOK REFERENCEGUIDE...
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Page 3: Table Of Contents
Accessing your online User Guide ....2 Gateway contact information ....2 Contacting Gateway Customer Care . - Page 4 System key combinations ....26 Using the EZ Pad touchpad ....29 Using the optional multimedia panel .
- Page 5 Diskette drive (external) ....88 Display ........89 www.gateway.com...
- Page 6 Telephone support ......113 Before calling Gateway Customer Care ..113 Appendix A: Legal Information.
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Page 7: Chapter 1: About This Reference
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information... -
Page 8: About This Guide
CHAPTER 1: About This Reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online Accessing your online User Guide In addition to this guide, your online been included on your hard drive. -
Page 9: Gateway Model And Serial Number
Gateway model and serial number A label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Microsoft Certificate of Authenticity Important The label shown in this section is for informational purposes only. - Page 10 CHAPTER 1: About This Reference...
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Page 11: Chapter 2: Checking Out Your Notebook
CHAPTER2 Checking Out Your • Front • Left • Right • Bottom • Keyboard area • LCD panel Notebook... -
Page 12: Front
CHAPTER 2: Checking Out Your Notebook Front Memory card reader Component Icon Memory card reader Description Insert a memory card from a digital camera, MP3 player, PDA, or cellular telephone into the memory card reader. For more information, see memory card reader” on page memory card reader supports Memory Stick®, Memory Stick Pro®, Mini Secure Digital®, MultiMediaCard™,... -
Page 13: Left
Component Icon Power button Ethernet jack Ventilation slots HDMI out jack HDMI (optional) www.gateway.com HDMI out jack Monitor (optional) port port Description Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode. - Page 14 CHAPTER 2: Checking Out Your Notebook Component Icon Monitor port USB port Microphone jack Headphone jack with SPDIF support Description Plug an analog VGA monitor or projector into this port. For more information, see “Viewing the display on a projector, monitor, or television”...
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Page 15: Right
Component Icon DVD drive Express Card slot USB ports Power connector Kensington™ lock slot www.gateway.com Express Card slot USB ports Power connector Description Insert CDs or DVDs into this drive. For more information, see drive” on page 42. To determine the type of drive in your notebook, examine the drive tray’s plastic cover and compare the... -
Page 16: Bottom
CHAPTER 2: Checking Out Your Notebook Bottom Battery Battery latch Hard drive Component Icon Battery Battery latch Hard drive Memory Battery lock Description Provides power when the notebook is not plugged into AC power. Slide to release the battery. For more information, see “Changing batteries”... -
Page 17: Keyboard Area
Touchpad Provides all the functionality of a mouse. For more information, see touchpad” on page Speakers Provide audio output when headphones or amplified speakers are not plugged in. www.gateway.com “Using the optional “Using the EZ Pad Speakers... -
Page 18: Lcd Panel
CHAPTER 2: Checking Out Your Notebook LCD panel Webcam status indicator (optional) Component Icon Description Webcam Use to let others see who they are (optional) communicating with when making VoIP calls. For more information, see webcam” on page Important: The optional webcam is only available when purchased with the optional microphone. -
Page 19: Chapter 3: Setting Up And Getting Started
CHAPTER3 Setting Up and Getting • Working safely and comfortably • Connecting the AC adapter • Connecting to a broadband modem or network • Connecting the optional dial-up modem • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •... -
Page 20: Working Safely And Comfortably
Instead, use a laptop desk to protect your legs. Do not use the notebook on any soft, conforming • surface, such as your lap, a blanket, carpet, or a sofa. -
Page 21: Setting Up Your Computer Desk And Chair
Do not slouch forward or lean far back. Sit with • your back straight so your knees, hips, and elbows form right angles when you work. Take breaks to stand and stretch your legs. • Avoid twisting your torso or neck. • www.gateway.com... -
Page 22: Avoiding Discomfort And Injury From Repetitive
Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged. - Page 23 To connect the AC adapter: Connect the power cord to the AC adapter. Connect the AC adapter to your notebook’s power connector. Plug the power cord into a wall outlet. The battery charge indicator turns on (see page 6 for the location of the battery charge indicator).
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Page 24: Protecting From Power Source Problems
Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see “Gateway contact information” on page... -
Page 25: Connecting The Optional Dial-Up Modem
Warning To reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. www.gateway.com on your notebook. - Page 26 CHAPTER 3: Setting Up and Getting Started To connect the optional modem: Insert one end of the modem cable into the modem jack Insert the other end of the modem cable into a telephone wall jack. Important The modem will not work with digital or PBX telephone lines.
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Page 27: Starting Your Notebook
For more information about connecting peripheral devices, see on page See the documentation that came with each device for its setup instructions. www.gateway.com “Changing advanced settings” on page “Installing a printer or other peripheral device”... -
Page 28: Waking Up Your Notebook
CHAPTER 3: Setting Up and Getting Started To open the main menu, click that menu, you can run programs and search for files. For more information on using Windows, see “Using Windows” and “Customizing Windows” in your online Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode... -
Page 29: Restarting (Rebooting) Your Notebook
Press C Click Start Task Manager. The Manager Click the program that is not responding. Click End Task. www.gateway.com (Start), then click +F3. (Start), click the arrow next to the lock (Start), click the arrow next to the lock dialog box opens. -
Page 30: Using The Keyboard
CHAPTER 3: Setting Up and Getting Started Click X in the top-right corner of the Task Manager To restart your notebook: Click • icon, then click Restart. The notebook turns off, then turns on again. Important If your notebook does not turn off immediately, complete the following steps until the notebook turns off: 1. -
Page 31: Key Types
Key type Numeric keypad Function keys System keys Windows key Application key Arrow keys www.gateway.com Icon Description Use these keys to type numbers when the numeric keypad is turned on. Press to turn on the numeric keypad. Press these keys labeled F1 to F12 to perform actions in programs. -
Page 32: System Key Combinations
CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F same time, your notebook performs the action identified by the text or icon on the key. Press and hold , then press this system key... key and a system key at the To... - Page 33 Press and hold To... , then press this system key... Toggle the notebook display in the following order: The LCD • An external monitor or projector (a • monitor or projector must be plugged into the monitor port or...
- Page 34 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... Navigation keys To... Decrease the brightness of the display. Increase the brightness of the display. Decrease volume. For more information, see “Adjusting the volume” on page Increase volume.
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Page 35: Using The Ez Pad Touchpad
You can change this feature to allow tapping on the touchpad to simulate clicking the left button. For more information, see “Changing the mouse, touchpad, or pointing device settings” in User Guide your online www.gateway.com Right button left right buttons User Guide... - Page 36 CHAPTER 3: Setting Up and Getting Started To... Move the pointer on the screen. Select an object on the screen. Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen.
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Page 37: Using The Optional Multimedia Panel
Play/ Pause—Plays or pauses the CD or DVD. Stop—Stops playing the CD or DVD. Next—Skips ahead one CD track or DVD chapter. Fast forward when button is held down. Previous—Skips back one CD track or DVD chapter. Rewind when button is held down. www.gateway.com Previous Next... -
Page 38: Using The Optional Webcam
CHAPTER 3: Setting Up and Getting Started Using the optional webcam You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips. - Page 39 To use the webcam: Click (Start), All Programs, Camera Assistant Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. -OR- Right-click (Camera assistant software) on the taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens. Button...
- Page 40 CHAPTER 3: Setting Up and Getting Started Click opens. Click one of the following: Button Snapshot Video recording Audio recording Functions Resolution Mute Effects (Start camera). The Camera Assistant Icon Description Take a picture of what is currently in the preview screen.
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Page 41: Adjusting The Brightness
Brightness control to the desired screen brightness. For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online www.gateway.com “System key combinations” on (Start), All Programs, Accessories window opens. Slide the User Guide (Functions), then... -
Page 42: Adjusting The Volume
CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: If you are using external speakers, turn the knob •... - Page 43 Click and drag the slider up to increase volume and down to decrease volume. To mute the volume, click volume, click it again. To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices.
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Page 44: Turning Your Wireless Radio On Or Off
CHAPTER 3: Setting Up and Getting Started Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane. -
Page 45: Bluetooth Radio
For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press E www.gateway.com + F2. The wireless status indicator turns “Using the keyboard” on page (Start), All Programs, Accessories window opens, click + F6. - Page 46 CHAPTER 3: Setting Up and Getting Started Disabling the Bluetooth radio You should disable the Bluetooth radio while traveling by airplane to prevent it from being accidently turned on while in flight.
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Page 47: Chapter 4: Using Drives And Accessories
Using Drives and Accessories • Using the DVD drive • Using the memory card reader • Adding and removing an Express Card • Installing a printer or other peripheral device • Viewing the display on a projector, monitor, or television CHAPTER4... -
Page 48: Using The Dvd Drive
You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos:... -
Page 49: Using A Dvd Drive
For information about cleaning a CD or DVD, see CDs or DVDs” on page 75. Using a slot-load DVD drive Eject button To insert a CD or DVD: Place the disc in the slot with the label facing up. www.gateway.com Manual eject hole “Cleaning... -
Page 50: Using The Memory Card Reader
CHAPTER 4: Using Drives and Accessories Gently push the disc into the notebook until the mechanism draws it in. To remove a CD or DVD: • Press the eject button on the DVD drive. The drive mechanism pushes the CD or DVD out of the notebook. -
Page 51: Inserting A Memory Card
To remove a memory card: Push the memory card into the notebook. The memory card pops out slightly. Pull the memory card out of the notebook. www.gateway.com (Start), then click Computer. icon in the taskbar to... -
Page 52: Adding And Removing An Express Card
CHAPTER 4: Using Drives and Accessories Adding and removing an Express Card Your notebook has an Express Card slot. This slot accepts one Type 54 Express Card. You do not need to restart your notebook when changing most cards because your notebook supports Hot-swapping means that you can insert an Express Card while your notebook is running. -
Page 53: Installing A Printer Or Other Peripheral Device
Important USB devices may have special installation instructions. See your USB device’s installation guide. Important For more information about using the USB port on your device, see your device’s documentation. www.gateway.com dialog box opens. plug-and-play hot swapping NTER... -
Page 54: Viewing The Display On A Projector, Monitor, Or Televi
CHAPTER 4: Using Drives and Accessories To connect your USB device to your notebook: Connect one end of the USB cable to your device. Connect the other end of the cable to a USB port Viewing the display on a projector, monitor, or television You can use your notebook for giving presentations... - Page 55 If you are using the VGA port, connect one end of the VGA cable to the monitor, projector, or television. -OR- If you are using the HDMI port, connect one end of the HDMI cable to the monitor, projector, or television.
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Page 56: Adjusting The Display Properties
CHAPTER 4: Using Drives and Accessories Plug the projector’s, monitor’s, or television’s power cord into an AC power source and turn it Windows recognizes the new hardware and the New Display Detected Select the options for the projector, monitor, or television, then click OK. -
Page 57: Using The Projector Or Monitor For A Presentation
Click OK. Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation. www.gateway.com (Change display settings). The dialog box opens. Display... - Page 58 CHAPTER 4: Using Drives and Accessories To use a projector, monitor, or television for a presentation: Click click Windows Mobility Center. The Mobility Center For more information about the Windows Mobility Center, see “Using the Windows Mobility Center” in your online Click Presentation Settings...
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Page 59: Chapter 5: Managing Power
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings... -
Page 60: Monitoring The Battery Charge
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. -
Page 61: Changing Batteries
Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled. -
Page 62: Recalibrating The Battery
CHAPTER 5: Managing Power Slide the battery out of the notebook. Slide a recharged battery into the notebook until it snaps into place. Slide the battery lock to the locked position. Turn your notebook over. Open the LCD panel. Recalibrating the battery Important Do not interrupt the battery recalibration process. -
Page 63: Extending Battery Life
Charge the battery completely until the battery status indicator turns blue. Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see page... -
Page 64: Conserving Battery Power
CHAPTER 5: Managing Power Over the long term, use the battery at least once a month, even if it was kept in a cool, dry place for storage, but avoid frequent full discharges because this puts additional strain on the battery. Several partial discharges with frequent recharges are better for a lithium-ion battery than one complete discharge, and recharging a partially charged lithium-ion battery... -
Page 65: Using Alternate Power Sources
To find AC power outlets in airports, look for • them next to support pillars, in large areas such as boarding gates, and under banks of telephones. www.gateway.com “Traveling with Your Notebook” on page “Recharging... -
Page 66: Changing Power Modes
CHAPTER 5: Managing Power Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: Sleep • switches to a low power state where devices, such as the display and drives, turn off. Hibernate •... -
Page 67: Changing Notebook Power Settings
You can select one of the defined power plans or create a custom power plan. Three power plans are pre-defined for you: www.gateway.com ...and you want to... Enter Sleep or Hybrid Sleep... - Page 68 CHAPTER 5: Managing Power Balanced • balances performance and battery life. Power saver • performance in order to extend battery life. Use this plan if you will be away from AC power outlets for an extended period of time. Your programs may run slower than you are accustomed to under the other two power plans.
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Page 69: Changing Advanced Settings
On the plan settings for the plan you are using. The Change settings for the plan Click Change advanced power settings. The Power Options www.gateway.com let you assign different (Start), All Programs, Accessories window opens. (Change power settings). The window opens. - Page 70 CHAPTER 5: Managing Power Click the + in front of Sleep, then click the + in front of Allow hybrid sleep. Change the values to On for On battery and Plugged in. Help For more information about hybrid sleep, click Start, then click Help and Support.
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Page 71: Chapter 6: Traveling With Your Notebook
CHAPTER6 Traveling with Your • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips Notebook... -
Page 72: Packing Your Notebook
CHAPTER 6: Traveling with Your Notebook Packing your notebook Remove all discs, express cards, peripheral • devices, and cables. Remember to pack those you will need while traveling. Pack your notebook securely into a briefcase or • hand-carried luggage, and keep it separate from toiletries, liquids, and food. -
Page 73: Radio Frequency Wireless Connections
Contact your network administrator for more information about remote access. Take extra recordable media for transferring files • between computers and backing up files. www.gateway.com “Legal Information” on page 115 “Turning your wireless radio on or off” for general... -
Page 74: Security
The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2. -
Page 75: Power
For information on conserving battery power, using alternate power sources, and monitoring the battery charge, see page www.gateway.com Important You must enter the User Password each time you NTER User Guide “Managing Power” on... -
Page 76: Additional Tips
Take your recovery discs in case you need to • install an additional driver or software. You can create a using the Gateway Recovery Management. Drivers and Applications Recovery disc... -
Page 77: Chapter 7: Maintaining Your Notebook
Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system CHAPTER7... -
Page 78: Caring For Your Notebook
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: Be careful not to bump or drop your notebook, • and do not put any objects on top of it. The case, although strong, is not made to support extra weight. -
Page 79: Cleaning The Exterior
Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty. www.gateway.com... -
Page 80: Cleaning The Notebook Screen
CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. -
Page 81: Storing Batteries
This reduces the life of the battery. If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com... -
Page 82: Recovering Your System
CHAPTER 7: Maintaining Your Notebook Recovering your system You can solve most computer problems by following the information in technical support pages at www.gateway.com. Problem solving may also involve reinstalling some or all of the computer’s software (also called restoring everything you need to recover your system under most conditions. -
Page 83: Creating Recovery Discs
To create recovery discs for only the factory-loaded software and drivers, click Create driver and application backup disc. Important We recommend that you create each type of recovery disc as soon as possible. www.gateway.com (Start), All Programs, Gateway, then click opens. Gateway... - Page 84 CHAPTER 7: Maintaining Your Notebook Create Backup Disc This dialog box tells you the number of blank, recordable discs you will need to complete the recovery discs. Make sure that you have the required number of identical, blank discs ready before continuing.
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Page 85: Recovering Pre-Installed Software And Drivers
Step 3 after the Application Recovery Click the Restore tab, then click Reinstall applications/drivers. The Recovery www.gateway.com come pre-installed on your come pre-installed on (Start), All Programs, Gateway, then click opens. main menu opens. Gateway Application main menu opens. Gateway Gateway... -
Page 86: Returning To A Previous System Condition
CHAPTER 7: Maintaining Your Notebook Click Contents. A list of software and device drivers opens. Click the install icon to install, then follow the on-screen prompts to complete the installation. Repeat this step for each item you want to reinstall. Returning to a previous system condition Microsoft System Restore periodically takes “snapshots”... - Page 87 To return to a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Backup and Restore Center Center. The On the left side of the window, click Repair Windows using System Restore, then click Next.
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Page 88: Returning Your System To Its Factory Condition
To reinstall Windows Vista and all pre-installed software and drivers: Click Gateway Recovery Management. Recovery Management Click the Restore tab, then click Restore system to factory default. The dialog box opens. “Recovering from your recovery (Start), All Programs, Gateway, then click opens. Confirm Restoration Gateway... - Page 89 Recovering from the hard drive during startup To reinstall Windows Vista and all pre-installed software and drivers: Turn on your computer, then press A Gateway Recovery Management during startup. opens. Click Restore system from factory default. Caution Continuing the process will erase all files on your hard drive.
- Page 90 CHAPTER 7: Maintaining Your Notebook Recovering from your recovery discs To reinstall Windows Vista and all pre-installed software and drivers: Turn on your computer, insert the first system recovery disc into your optical disc drive, then restart your computer. Caution Continuing the process will erase all files on your hard drive.
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Page 91: Chapter8 Troubleshooting
CHAPTER8 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support... -
Page 92: Safety Guidelines
CHAPTER 8: Troubleshooting Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. While troubleshooting your notebook, follow these safety guidelines: Never remove the memory bay cover or hard... -
Page 93: Troubleshooting
• If an error message appears on the screen, write • down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral devices, • review the installation procedures you performed and make sure that you followed each instruction. -
Page 94: Diskette Drive (External)
CHAPTER 8: Troubleshooting Diskette drive (external) The diskette drive is not recognized Shut down and restart your notebook. • Disconnect the USB cable, then reconnect it. • You see an “Access Denied” or “Write protect” error message Move the write-protection tab in the upper-right •... -
Page 95: Display
This condition is normal and inherent in the TFT • technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected. -
Page 96: Dvd Drives
CHAPTER 8: Troubleshooting Make sure the notebook is not in Sleep or • Hibernate mode. Press the power button. The notebook may be sending its display to an • external monitor or projector. Press F several times to toggle through the LCD panel, an external monitor or projector, or both. - Page 97 If you are using the built-in speakers, make sure • that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see If you are using powered speakers, make sure • that they are plugged in and turned on.
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Page 98: Ethernet
CHAPTER 8: Troubleshooting Ethernet Ethernet troubleshooting is covered under (wired)” on page Express Cards You installed an Express Card and now your notebook is having problems Make sure that you have correctly installed • required software for the Express Card. For more information, see your Express Card’s documentation. -
Page 99: Hard Drive
Make sure that the hard drive is installed • correctly. Remove it, firmly reinsert it, then restart your notebook. If your notebook has been subjected to static • electricity or physical shock, you may need to reinstall the operating system. www.gateway.com User Guide NTER User Guide... -
Page 100: Internet
CHAPTER 8: Troubleshooting Internet You cannot connect to the Internet If you are using a dial-up modem, make sure that • the modem cable is plugged into the optional modem jack and not the Ethernet network jack. For the location of your modem jack, see “Bottom”... -
Page 101: Keyboard
Make sure that the keyboard cable is plugged in • correctly. Remove all extension cables and switchboxes. • Clean the keyboard by using an aerosol can of air • with a narrow, straw-like extension to remove dust and lint trapped under the keys. www.gateway.com... -
Page 102: Media Center
Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support. - Page 103 Quality of video cables—Poor quality or the • incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. Important Cable connections must be made correctly for optimal video quality.
- Page 104 For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality Adjust the display device brightness, contrast, • hue, and saturation. For more information review the FAQ topic at www.gateway.com.
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Page 105: Memory
Help For more information about troubleshooting memory errors, click Start, then click Help and Support. Type the keyword memory error in the Search Help box, then press NTER www.gateway.com (Start), then click Control Panel. The window opens. -
Page 106: Memory Card Reader
CHAPTER 8: Troubleshooting You see a “Not enough memory” error message Close all programs, then restart your notebook. • Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Reboot your notebook. •... - Page 107 Make sure that the modem cable is less than • 6 feet (1.8 meters) long. Remove any line splitters or surge protectors • from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack.
- Page 108 CHAPTER 8: Troubleshooting Disconnect any answering machine, fax machine, • or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. Make sure that you are not using a digital, •...
- Page 109 Your 56K modem does not connect at 56K Current FCC regulations restrict actual data • transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.
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Page 110: Mouse
CHAPTER 8: Troubleshooting Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics. If no modem information is available, a white screen appears with no data, or if you get an error such as has failed to respond diagnostics. -
Page 111: Networks (Wired)
192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network. www.gateway.com NTER “Left”... - Page 112 CHAPTER 8: Troubleshooting Your wired Ethernet network is running slower than you expect If your Ethernet network is running slower than • you expect, check the speed of each Ethernet component. For best results, all Ethernet components should be standard Ethernet (10 Mbps), Fast Ethernet (100 Mbps or 10/100 Mbps), or Gigabit Ethernet (1000 Mbps or 10/100/1000 Mbps).
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Page 113: Networks (Wireless)
The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer. www.gateway.com (Start), right-click Network, then click Network and Sharing Center Wireless Network Connection Status... - Page 114 CHAPTER 8: Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web If your access point uses WEP, go to the • Networking Properties that both the WAP and the WLAN in the computer have matching WEP keys.
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Page 115: Passwords
You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. www.gateway.com and N... -
Page 116: Power
CHAPTER 8: Troubleshooting Power Your notebook is not working on AC power Make sure that your AC power adapter is • connected correctly to your notebook. For instructions on connecting the AC power adapter, see page If your notebook is plugged into a surge •... - Page 117 The printer will not turn on Make sure that the printer is online. Many • printers have an online/offline button that you may need to press. Make sure that the power cable is plugged into • an AC power source.
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Page 118: Sound
CHAPTER 8: Troubleshooting If the printer status is Offline, right-click the name of the printer you want to use, then click Use Printer Online to set the printer to work online. Wait until files have been printed before sending • additional files to the printer. -
Page 119: Touchpad
Make sure that the monitor is turned on and that • the video cable is connected correctly. Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: Make sure that your notebook is connected •... - Page 120 If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using a •...
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Page 121: Appendix A: Legal Information
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices... -
Page 122: Important Safety
No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed. -
Page 123: Replacement Parts And Accessories
• The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. -
Page 124: United States Of America
Some circumstances require restrictions on wireless devices. Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has different restrictions on the use of wireless devices. - Page 125 These accessories are required to be used in order to ensure compliance with FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook.
- Page 126 This product contains chemicals known to the State of California to cause cancer, birth defects, and/or other reproductive harm. For additional information regarding this product warning, go to www.gateway.com/prop65. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW.
- Page 127 Caution Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
- Page 128 APPENDIX A: Legal Information As a general guideline, a separation of 8 inches (20 cm) between the wireless device and the body, for use of a wireless device near the body (this does not include extremities) is typical. This device should be used more than 8 inches (20 cm) from the body when wireless devices are on.
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Page 129: Japanese Modem Notice
To prevent exposure to laser beams, do not try to open the enclosure of a CD or DVD drive. All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products”... - Page 130 • In some cases, your “end of life” product may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. • If you need further assistance in recycling, reusing, or trading in your “end of life”...
- Page 131 Trademark Acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. Intel, Intel Inside logo, and Pentium are registered trademarks of Intel Corporation. Microsoft, MS, and Windows are trademarks or registered trademarks of Microsoft Corporation. All other product names mentioned herein are used for identification purposes only, and may be the trademarks or registered trademarks of their respective companies.
- Page 132 APPENDIX A: Legal Information...
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Page 133: Index
Index AC adapter connecting connector international adapters accessories safety precautions acoustic handset coupler application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting audio CD cleaning inserting automobile power adapter battery alternate power... - Page 134 connecting troubleshooting camera digital camera Camera Assistant Camera Assistant Toolbar cards Express Card slot inserting Express Card inserting memory card memory card slot memory cards supported removing Express Card removing memory card slots troubleshooting Express Card troubleshooting memory card cleaning controlling playback eject button inserting...
- Page 135 User Guide double-clicking dragging drivers re-installing drives DVD/CD-RW DVD±RW hard drive www.gateway.com HD-DVD RW identifying drive types multi-format DVD±RW troubleshooting types DSL modem connecting troubleshooting cleaning controlling playback eject button inserting manual eject hole...
- Page 136 Fn key folders opening function keys Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive troubleshooting HDMI (TV) out jack HDMI port headphone jack Index Help button...
- Page 137 Media Center troubleshooting media reader memory card reader memory troubleshooting memory card reader inserting card locating memory cards supported removing card www.gateway.com troubleshooting using microphone jack Microsoft Certificate of Authenticity model number modem cable connecting dial-up international adapter jack (dial-up)
- Page 138 network jack networking turning off Bluetooth turning off wireless Ethernet turning on Bluetooth turning on wireless Ethernet NTSC/PAL jack Num Lock system key numeric keypad using opening files folders programs shortcut menu packing notebook password startup supervisor user PCMCIA card Express Card memory cards peripheral devices...
- Page 139 Gateway Recovery Center with Windows System Restore Recycle Bin deleting files emptying regional code re-installing defaults drivers programs software Windows...
- Page 140 Sleep mode system key Snapshot button software re-installing sound adjusting controls muting troubleshooting speakers built-in jack SpeedStep technology Start camera button starting notebook programs startup password status indicators battery charge toggle on or off troubleshooting supervisor password surge protector Suspend system identification label system keys combinations...
- Page 141 TV out (HDMI) jack connecting device port USB port user password VGA port video HDMI out jack monitor port projector port troubleshooting VGA port www.gateway.com video camera connecting volume adjusting adjusting modem controls muting troubleshooting waking up notebook webcam Windows...
- Page 142 Index...
- Page 144 MUW7600001 MAN JM30 EREC REF GDE...