Appendix B: Contacting Gateway; Calling Gateway; Calling Gateway When Outside The U.s - Gateway Solo 5100 User Manual

Note:
Your Customer ID number
and order number can be
found on your invoice; the
serial number can be found
on the bottom of your
notebook.
66 Using Your Solo 5100 Multimedia Notebook
Contacting Gateway
If you experience any trouble while using your Gateway Solo Multimedia Notebook, feel
free to contact Gateway. You will need to supply your Customer ID, serial number, and
order number to the customer support technicians. Make a note of these numbers here.
If your computer is ever stolen, be sure to contact your local police and a Gateway
representative at once. We can put a note on the account, so that if anyone calls in
using the serial number for your notebook we can contact you immediately.
Customer ID: __________________________
Serial Number: _________________________
Order Number: _________________________

Calling Gateway

Gateway offers a wide range of customer service, technical support and
information services. If you have questions or problems, contact the Gateway
service that is most appropriate for your needs:
Assistance
resources
Sales & Customer
Support
Portables Technical
Support:
Toll free from the US
Toll free from Canada
World Wide Web:
US and Canada
UK

Calling Gateway when outside the U.S.

Please refer to your Gateway Warranty Booklet for information and the contact
numbers for Gateway outside the U.S.
How to reach
800-846-2000
800-846-2302
800-846-3609
http://www.gateway.com
http://www.gateway.co.uk
Information
available
Information about sys-
tems, pricing, orders, bill-
ing statements, warranty
service and other non-
technical issues.
Call this number if you
have a problem with hard-
ware or software.
Modem required. The
Gateway Web site con-
tains a variety of informa-
tion about Gateway.