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Troubleshooting

When you turn on your device or while you are
using the device, it prompts you to enter one of
the following codes:
Code
Try this to solve the problem:
When the device lock feature is enabled,
Password
you must enter the password you set for
the device.
When using the device for the first time or
when the PIN requirement is enabled, you
PIN
must enter the PIN supplied with the SIM
or USIM card. You can disable this feature
by using the Lock SIM card menu.
Code
Try this to solve the problem:
Your SIM or USIM card is blocked, usually
as a result of entering your PIN incorrectly
PUK
several times. You must enter the PUK
supplied by your service provider.
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
PIN2
with the SIM or USIM card. For details,
contact your service provider.
Your device displays network or service error
messages
When you are in areas with weak signals or poor
reception, you may lose reception. Move to another area
and try again.
You cannot access some options without a subscription.
Contact your service provider for more details.
109
Troubleshooting

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