Samsung GT-S5830I User Manual: Troubleshooting

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When you turn on your device or while you are
using the device, it prompts you to enter one of
the following codes:
Try this to solve the problem:
When the device lock feature is enabled,
you must enter the password you set for
the device.
When using the device for the first time or
when the PIN requirement is enabled, you
must enter the PIN supplied with the SIM
or USIM card. You can disable this feature
by using the Lock SIM card menu.
Try this to solve the problem:
Your SIM or USIM card is blocked, usually
as a result of entering your PIN incorrectly
several times. You must enter the PUK
supplied by your service provider.
When you access a menu requiring the
PIN2, you must enter the PIN2 supplied
with the SIM or USIM card. For details,
contact your service provider.
Your device displays network or service error
When you are in areas with weak signals or poor
reception, you may lose reception. Move to another area
and try again.
You cannot access some options without a subscription.
Contact your service provider for more details.

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  • Gerry Oct 01, 2015 07:30:
    My phone frequently "drop​s out" in that it does not receive calls or texts. I have to switch it off and reboot it to begin receiving again. What is the problem.

    ​Also is there a stopwatch or timer facility on this phone.
  • Anna griffiths Sep 28, 2015 03:44:
    my phone will not come off the Samsung logo
  • Anna Griffiths Sep 28, 2015 03:15:
    My phone won't come off Samsung logo.
  • Michael Hayes Aug 11, 2015 03:48:
    How can I my email without having to delete my contacts
  • dominic symes Jul 31, 2015 11:12:
    my phone wont come off the Samsung logo tried factory reset but still no good its a gt s5839i