Handling Error Messages - Canon PIXMA Pro9000 Series Quick Start Manual

Handling Error Messages

When a printer error occurs, the ALARM lamp flashes orange in the way as shown below. The
number of flashes (orange) indicates the type of error that has occurred. Count the flashes
and take the appropriate action to correct the error.
Number of
Possible Cause
Flashes
Two flashes No paper in the
Auto Sheet Feeder
Three flashes Front Tray or Rear
Support is closed/
Paper jam
Four flashes The ink tank
installed may not
be installed
properly/The ink
has run out
Five flashes Print Head not
installed/Print
Head not installed
correctly/Defective
Print Head
Six flashes Inner Cover is open
Seven flashes The ink tank is not
installed in the
appropriate
position
Note the number of flashes
Reload paper to the Auto Sheet Feeder and press the RESUME/CANCEL button.
If the Front Tray is closed, open it to resume printing.
If the Rear Support is closed when printing from the Front Tray, open it and press
the RESUME/CANCEL button on the printer.
If the error still remains when the Front Tray or the Rear Support is opened, paper
may be jammed. Remove the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL button.
See "Paper Jams"
Possible causes are as follows:
The ink tank may not be installed properly (The lamp on the ink tank is off).
Install the appropriate ink tank.
The ink has run out (The lamp on the ink tank flashes).
Replace the ink tank, and close the Top Cover.
If printing is in progress and you want to continue printing, press the RESUME/
CANCEL button with the ink tank installed. Then printing can continue under
the ink out condition. Replace the empty ink tank immediately after the
printing. The printer may be damaged if printing is continued under the ink out
condition.
If multiple ink lamps are flashing, check how fast they flash. Fast
flashing (at about one second interval) indicates the ink is empty.
Slow flashing (at about three second interval) indicates ink is low. For
details on different flashing speeds, see
Information"
Install the Print Head. If the Print Head is already installed, remove the Print Head
and reinstall it.
If this error still remains, the Print Head may be damaged. Contact the Customer
Care Center.
Close the Inner Cover and press the RESUME/CANCEL button.
Do not open or close the Inner Cover during printing because this can damage the
printer.
Possible causes are as follows:
Some ink tanks are not installed in place.
More than one ink tanks of the same color are installed.
Confirm that the ink tanks are installed in the appropriate positions.
See "Replacing an Ink Tank"
Repeats
Try This
on page 72.
on page 37.
on page 36.
Troubleshooting
"Getting the Ink Level
73