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Canon MultiPASS C3500 User Manual

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MultiPASS C3500
USER
MANUAL
Canon

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  • Page 1 MultiPASS C3500 USER MANUAL Canon...
  • Page 2 Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order to make it an easy to use guide for your Canon MultiPASS C3500 system. All statements, technical information, and recommendations in this manual and in any guides or related documents are believed reliable,...
  • Page 3 Canon recommends an individual line following industry standards [e.g., the 2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without “Call Waiting” can be used with your MultiPASS C3500. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
  • Page 4 Users should contact Canon Authorized Service Facilities for servicing of equipment. Information regarding Authorized Service Facility locations can be obtained by calling the Canon Computer Systems Customer Care Center. (See page 1-4 for details.) RIGHTS OF THE TELEPHONE COMPANY Should the equipment cause harm to the telephone network, the telephone company may temporarily disconnect service.

  • Page 5: Users In Canada

    2500 (touch-tone) or 500 (rotary/pulse dial) telephones]. A dedicated extension off a PBX unit without “Camp On” signals is also permissible with your MultiPASS C3500. Key telephone systems are not recommended because they send non-standard signals to individual telephones for ringing and special codes, which may cause a fax error.
  • Page 6 The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. CANON CANADA INC. 1-800-263-1121 24 HOURS A DAY, 7 DAYS A WEEK...

  • Page 7: Using Your Documentation

    User’s Manual This manual offers detailed information on how to operate your MultiPASS C3500. It includes how to use the MultiPASS C3500 as a monochrome or color printer, stand-alone plain paper fax, PC fax, scanner, and copier. It also includes maintenance, troubleshooting, and specifications.
  • Page 8 Distinctive typefaces identify the buttons you press, the lights on the operator panel, and any commands you enter at your computer. The buttons you press appear in this typeface: The names of lights you see appear in this typeface: What you see in the LCD display appears in this typeface: REGISTRATION When you type something on your computer, it appears in this typeface: DIR/P.

  • Page 9: Table Of Contents

    Canon Specialty Papers... Getting Help From Canon ... Servicing the MultiPASS C3500 ... Important Safety Instructions ... Main Components of the MultiPASS C3500 ... Front View ... Back View ... Inside the Printer Area ... Using the Operator Panel ...
  • Page 10 Manually Feeding Paper ... 2-23 Printing On Envelopes ... 2-25 Using Canon’s Specialty Papers ... 2-28 Specialty Paper Guidelines ... 2-28 Canon’s High Resolution Paper HR-101 ... 2-30 Fabric Sheet FS-101 ... 2-33 Printing On Banner Paper ... 2-36 Using the MultiPASS Desktop Manager Starting the MultiPASS Desktop Manager ...
  • Page 11 Sending a Document to More Than One Location (Sequential Broadcasting) ... 4-11 Transmitting the Document ... 4-11 Adjusting the Quality of Your Faxes ... 4-13 Setting the Resolution ... 4-13 Setting the Contrast ... 4-15 Sending PC Faxes ... 4-16 Specifying Send Fax Information ...
  • Page 12 Scanning With the MultiPASS C3500 Exploring the ScanGear Window ... Displaying Information About the Scan Driver ... Scanning With the Desktop Manager ... Scanning From a Windows Application ... Setting the Preview Scan Options ... Setting the Scan Mode ...
  • Page 13 Uninstalling the Desktop Manager ... 8-25 Uninstalling the Scan Software (ScanGear) ... 8-26 Completing the Uninstall Process ... 8-26 Reinstalling the Desktop Manager ... 8-26 Maintaining the MultiPASS C3500 MultiPASS Guidelines ... Routine Maintenance ... Cleaning Inside the MultiPASS ...
  • Page 14 General Specifications ... A-10 Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode ... A-12 Appendix B Using the MultiPASS C3500 as a Stand-alone Fax LCD Menu System ... B-1 Entering Information in the MultiPASS ... B-2 Entering Your User Information ... B-2 Glossary ...

  • Page 15: Introduction

    Thank you for purchasing the Canon MultiPASS C3500—the multi- talented color printer for your home office and the whole family. We are sure that your MultiPASS C3500 will provide all you need in one machine: Color Bubble Jet printer, color scanner, color copier, plain paper fax, and PC fax.

  • Page 16: Supplies And Accessories

    Canon has an extensive dealer network equipped to offer you supplies as you need them. To find a dealer near you, call the Canon Referral Service at 1-800-848-4123. If supplies are not available from your local dealer, you can order directly from Canon by calling 1-800-385-2155.

  • Page 17: Canon Specialty Papers

    However, Canon cannot guarantee the quality or performance of your MultiPASS C3500 when you are using inks from other suppliers. Canon’s limited warranty does not cover damage caused to Canon’s Bubble Jet products that is attributable to the use of third party parts or supplies, including inks.

  • Page 18: Getting Help From Canon

    You can also purchase the optional Canon BC-22e Photo Kit, which includes everything you need to produce photo-realistic images: BC-22e Photo BJ Cartridge SB-21 Ink Cartridge Storage Box Canon High Resolution Paper HR-101 (60 sheets) Getting Help From Canon Canon Computer Systems, Inc. offers a full range of customer technical...

  • Page 19: Servicing The Multipass C3500

    If you feel your MultiPASS needs servicing, contact Canon on the World Wide Web to locate the Canon Authorized Service Facility (ASF) nearest you. If you do not have access to the Web, you can call Canon (see previous page for details).
  • Page 20 Do not use the MultiPASS near water. If you spill liquid on or into the unit, unplug it immediately and call the Customer Care Center. Slots and openings in the cabinet and the back or bottom are provided for ventilation. To ensure reliable operation of the MultiPASS and to protect it from overheating, do not block or cover these openings.

  • Page 21: Main Components Of The Multipass C3500

    Main Components of the MultiPASS C3500 Before using the MultiPASS C3500, it’s a good idea to familiarize yourself with the components and understand their functions. Front View PAPER REST SUPPORTS PAPER STACKED IN THE SHEET FEEDER SHEET FEEDER HOLDS 100 SHEETS...

  • Page 22: Back View

    Back View POWER CORD CONNECTOR MANUAL FEED SLOT Inside the Printer Area Introduction LINE JACK PARALLEL CABLE CONNECTOR PAPER THICKNESS LEVER CARTRIDGE HOLDER TELEPHONE/ ANSWERING MACHINE/ MODEM JACK PRINTER COVER Chapter 1...

  • Page 23: Using The Operator Panel

    Using the Operator Panel This section presents a brief description of the operator panel on the MultiPASS C3500. RECEIVE MODE DOCUMENT FEED LEVER NUMBER BUTTONS REDIAL/PAUSE CODED DIAL Document feed lever Set this lever to the left ( ) for automatic feed or to the right ( ) for manual document feed.
  • Page 24 button RESOLUTION Press this to select the resolution the MultiPASS will use for the document you want to fax or copy. One-touch Speed Dial/Function buttons Use for one-touch speed dialing, entering user information, printing documents stored in memory, and cleaning the print head. (See the next page for details.) button STOP...

  • Page 25: Special Function Buttons

    RESUME Press when you want to form-feed paper when printing. button PRINTER RESET Press to reset the MultiPASS to Standby mode if the LCD displays PRINTER MODE Arrow buttons Use to scroll through menu selections, or to move the cursor when registering data.

  • Page 26: Loading Paper In The Sheet Feeder

    The paper you load in the sheet feeder is used for printing documents or for incoming faxes. For printing documents, you can use any of the Canon Specialty Papers described in Chapter 2, Printing With the MultiPASS C3500. For receiving faxes, use plain paper (such as copier paper). When the message add paper to the sheet feeder.

  • Page 27: Preparing Documents For Faxing, Copying, Or Scanning

    Slide the stack of Align the edge of the paper with the right edge of the sheet feeder. paper into the sheet feeder Secure the stack with the paper guide. until it stops. Preparing Documents for Faxing, Copying, or Scanning You can use the MultiPASS to fax, copy, or scan documents that are printed on standard letter, legal, or A4 size paper.

  • Page 28: Loading The Document

    Remove all staples, paper clips, and the like before feeding the document. Make sure any glue, ink, or correction fluid on the paper is completely dry before feeding the document. Make a photocopy of any document that will not feed into the MultiPASS.
  • Page 29 Feed the Insert the document face down (letterhead first) into the ADF until you hear a beep. document. Adjust the document guides to the width of the document. The MultiPASS automatically feeds the pages one by one from the bottom. If you have problems feeding multiple-page documents, insert the pages one at a time into the ADF.

  • Page 30: Adding Pages To The Document

    Adding Pages to the Document If you want to add pages while the MultiPASS is sending a document, wait until the last page is feeding into the unit and then insert the new sheets. Insert the first new page so it overlaps the last page by about one inch (2.5 cm).

  • Page 31: Identifying Your Documents

    If you did not install the MultiPASS Desktop Manager, see Appendix B, Using the MultiPASS C3500 as a Stand-alone Fax, for details on how to enter this information. Chapter 1...

  • Page 32: Copying Documents

    Copying Documents One of the convenient features of the MultiPASS is its ability to make high-quality copies. You can make up to 99 copies of one document at a time. It’s a good idea to use the optional BC-20 Black BJ Cartridge when you make black and white copies.
  • Page 33 Change the To change the copying resolution, press the button. resolution if necessary. When copying in black and white: • resolution for copying most text documents. B&W TEXT • B&W PHOTO photographs. This scans areas of the document that contain photos with 256 levels of gray, and results in a much better reproduction of the photograph.

  • Page 34: Miscellaneous

    Avoid unplugging the MultiPASS unless absolutely necessary. This is the same as a power outage. Using Switch Boxes Canon does not recommend using a switch box with the MultiPASS. To use more than one printer, it’s a good idea to add a second parallel port to your computer.

  • Page 35: Printing With The Multipass C3500

    This chapter describes how to use the MultiPASS C3500 to print your documents. Once you have installed the MultiPASS Desktop Manager, you can use the MultiPASS C3500 for all your printing needs. This chapter describes: Paper handling Installing a printer driver...

  • Page 36: Paper Handling

    This paper is specifically designed for printing one continuous sheet in a banner format. The connected sheets are divided by a perforation. You can print from two to six sheets at one time. Canon’s Banner Paper is specially designed for use with Bubble Jet printers and to produce bright and vivid color images.
  • Page 37 Windows) so when you iron it onto the T-shirt, the image is viewed correctly. Greeting Cards Get the most out of your Canon Creative or other card-making software with Canon Greeting Cards GC-101. These cards give your unique, personalized cards the look and feel of professional cards. You can create cards, invitations, announcements, and more.

  • Page 38: Paper Guidelines

    High Gloss Film The Canon High Gloss Film HG-101 features a bright white finish that lends striking visual power to charts, graphs, and photographic images. Use this film to make your presentation materials and graphics look professional. Transparencies CF-102 Transparencies from Canon are recommended. These transparencies produce excellent contrast, sharpness, and color.

  • Page 39: Installing A Printer Driver

    You must install the MultiPASS Printer Driver for Windows and the MultiPASS Desktop Manager before you can use the MultiPASS C3500 as a printer for your computer. If you followed the instructions in your Quick Start Guide, you have already installed the necessary software.
  • Page 40 (See Printer Setup Within Windows on the following page for details.) After making any necessary changes to the printing parameters, select OK to start the print job. Printing With the MultiPASS C3500 Chapter 2...

  • Page 41: Printer Setup Within Windows

    Printer Setup Within Windows You can use the MultiPASS with all your Windows 98 and Windows 95 applications. Be sure to set the MultiPASS as the default printer for all your Windows operations. Most of your printing operations are controlled by your software application.

  • Page 42: Using The Windows Tabs

    Using the Windows Tabs The MultiPASS Printer Driver for Windows has several tabs from which you can select your printing options and learn about your printer driver as well as your MultiPASS C3500. General This tab allows you to add comments regarding the printer driver and print a test page or a separator page.
  • Page 43 SURE TO CHANGE THIS SETTING WHEN YOU CHANGE CARTRIDGES.) Chapter 2 SPECIFY TYPE OF PAPER ENABLE OR DISABLE IMAGE COLOR MATCHING ENABLE OR DISABLE FINE MODE SELECT A ENABLE OR PRINT MODEL DISABLE IMAGE OPTIMIZER Printing With the MultiPASS C3500...

  • Page 44: Specifying Your Printing Options

    To find out about a setting, click the question mark ? in the upper right corner. Move the larger question mark to the setting you are interested in and click again. 2-10 Printing With the MultiPASS C3500 SAVE YOUR CUSTOM PRINT SETTINGS...

  • Page 45: Recommended Graphics Settings

    High Resolution Paper HR-101 or Glossy Photo Paper GP-201.) Photo Color Uses Drop Modulation Technology™ to produce true photo quality. (Requires BC-22e Photo BJ Cartridge and High Resolution Paper HR-101 or Glossy Photo Paper GP-201.) Printing With the MultiPASS C3500 2-11...

  • Page 46: Using The Setup Analyzer

    Using the Setup Analyzer The Setup Analyzer allows the printer driver to evaluate your choice of printing settings. On the Setting tab, you click on the green to enable the Setup Analyzer. Click on the red symbol to disable it.

  • Page 47: Printing Speed Versus Color

    When printing black ink only, the driver has only one color to interpret. By decreasing the amount of colors that the printer driver has to interpret, you can significantly decrease the time needed to translate the information.

  • Page 48: For Monochrome Printing

    Use the optional BC-20 Black BJ Cartridge to optimize the printer’s performance when you are printing black text and graphics only. In the printer driver, choose the following printing options to tell your MultiPASS to print using black ink only.
  • Page 49 Add RAM to your computer The computer will be able to prepare the print file faster. Use a computer with a faster processor The computer will be able to prepare the print file faster. Chapter 2 Printing With the MultiPASS C3500 2-15...

  • Page 50: Setting The Paper Thickness Lever

    Open the printer cover by grasping the paper guides and lifting up. 2-16 Printing With the MultiPASS C3500 DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE ROUND SHAFT...
  • Page 51 BJ cartridge and paper type. See thickness lever. page 2-16 for details. Complete the Press CARTRIDGE back to its home position. operation. Close the printer cover. Chapter 2 CARTRIDGE BUTTON again to move the cartridge holder Printing With the MultiPASS C3500 2-17...

  • Page 52: Printer Settings For Various Print Media

    Back Print Film Center BF-102 High Gloss Film Center HG-101 Other heavier-weight Right print media Envelopes Single Right Stack Right 2-18 Printing With the MultiPASS C3500 Paper Paper feed output BC-20 guides Method Left Down Auto Auto or Manual Auto Left Down...

  • Page 53: Loading Paper

    Load them one sheet at a time. Automatically Feeding Paper Set the paper Center for color BJ cartridges. thickness lever. Left for black BJ cartridges. Chapter 2 Printing With the MultiPASS C3500 2-19...
  • Page 54 Fan the paper. For best results, fan the paper before loading it. Always fan a stack of paper along the edge that will feed into the printer first. Chapter 2 2-20 Printing With the MultiPASS C3500...

  • Page 55: Auto Feed Guidelines

    Auto Feed Guidelines When automatically feeding stacks of paper, follow these guidelines: Do not leave paper stacked in the printer for long periods of time; longer sheets of paper may become bent or curled over time. This may cause the paper to misfeed or jam.
  • Page 56 The platen (a roller on the inside of the printer) may become inked if you print data beyond the width of the page. If this happens, clean the platen with a soft cloth. (For details on cleaning the platen, see page 9-4.)

  • Page 57: Manually Feeding Paper

    You will see this screen: Remove any paper in the sheet feeder and click Continue. Chapter 2 to 105 g/m DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON CABLE Printing With the MultiPASS C3500 2-23...
  • Page 58 When ready, click Continue in the Add Paper dialog box. After printing on thick paper or envelopes, set the paper thickness lever (inside the printer) back to the left or center position before printing on other paper types. 2-24...

  • Page 59: Printing On Envelopes

    U.S. Commercial number 10 (COM10) envelopes and European DL envelopes are recommended. You may be able to stack envelopes of other sizes in the sheet feeder; however, Canon cannot guarantee consistent performance on envelope sizes other than COM10 and DL.
  • Page 60 Remove any curling from the envelopes by holding the edge of the envelopes diagonally and bending them gently. Make sure the flaps of the envelopes are flat and not curled. 2-26 Printing With the MultiPASS C3500 PRESS DOWN FIRMLY ON THE EDGES OF THE FLAP Chapter 2...
  • Page 61 Insert the envelopes with the print side up. Feed the top of the envelope (return address portion) into the sheet feeder first. Make sure the back flap is toward the sheet feeder. Now you can start your print operation. Chapter 2 Printing With the MultiPASS C3500 2-27...

  • Page 62: Using Canon's Specialty Papers

    High Resolution Paper, Fabric Sheets, and Banner Paper. Specialty Paper Guidelines Be sure to read any instructions that come with your Canon Specialty Paper. These instructions provide important information regarding how to achieve the highest print quality with these papers.
  • Page 63 Roll the film Do not roll the film too tight. and paper up in The film and paper rolled together should be about one the direction inch (2.5 cm) in diameter. opposite the curl. Chapter 2 Printing With the MultiPASS C3500 2-29...

  • Page 64: Canon's High Resolution Paper Hr-101

    The output tray on your MultiPASS is equipped with paper output guides. When using the optional BC-22e Photo BJ Cartridge or BC-29F Neon BJ Cartridge to print on Canon’s High Resolution Paper HR-101, lift the paper output guides on both sides of the output tray.
  • Page 65 The guides may cause paper to pile up and jam. Using the Cleaning Sheet Canon’s High Resolution Paper HR-101 is designed for high quality printing. This paper is specially coated to produce delicate color output. After using a package of High Resolution Paper (200 sheets), you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer’s rollers;...
  • Page 66 Insert the Insert the sheet with the sticky side out (toward you) and down (going into the sheet feeder). cleaning sheet. Adjust the paper guide to the edge of the cleaning sheet. Chapter 2 2-32 Printing With the MultiPASS C3500...

  • Page 67: Fabric Sheet Fs-101

    Press Fabric Sheet FS-101 Fabric Sheet FS-101 for Canon printers comes with a booklet that describes special handling procedures. Be sure to look through this booklet for special information regarding the Fabric Sheet. This section describes specific steps for using Fabric Sheets with the Canon Bubble Jet products.
  • Page 68 Insert the sheet with the cloth side out (toward you) and the open end up (away from the sheet feeder). fabric sheet. Adjust the paper guide to the edge of the fabric sheet. 2-34 Printing With the MultiPASS C3500 DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE RIBBON...
  • Page 69 Hang the fabric sheet up to dry it again. Iron the dried fabric sheet with a clothes iron. See the booklet that comes with Fabric Sheet FS-101 for details on drying and washing. Chapter 2 Printing With the MultiPASS C3500 2-35...

  • Page 70: Printing On Banner Paper

    Banner paper is a continuous sheet of paper with perforations at equal distances along its length where it can be cut to the length required. For best results, use Canon’s Banner Paper. To set up a print job on banner paper, you must decide on the number of sheets you need.
  • Page 71 Set it to the left if you are using the BC-20 Black BJ cartridge. Close the printer cover. Chapter 2 button to move the cartridge CARTRIDGE DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE GUIDE RAIL DO NOT TOUCH THE ROUND SHAFT Printing With the MultiPASS C3500 2-37...
  • Page 72 Raise both output guides on the paper output tray. paper output tray. Cut the banner Your banner can be up to 6 sheets (66 in./1676 mm) long. paper along one of the perforations to the length required. 2-38 Printing With the MultiPASS C3500 Chapter 2...
  • Page 73 Place the paper behind the MultiPASS on a flat surface. Gently fold along the perforations between the first and second sheets. Chapter 2 Printing With the MultiPASS C3500 2-39...
  • Page 74 Leave a 0.04 inch (1 mm) gap between the paper guide and the edge of the sheet. guide against the edge of the sheet. Make sure the sheet is under the tabs on the sheet feeder and paper guide. Chapter 2 2-40 Printing With the MultiPASS C3500...
  • Page 75 Open the From the File menu, select Print. Windows Use the MultiPASS C3500 Printer Driver to select the application you print options. will be using. Select Auto Feeder for the Paper Feed method. • Select Banner for the Media Type.
  • Page 76 Chapter 2 2-42 Printing With the MultiPASS C3500...

  • Page 77: Using The Multipass Desktop Manager

    Your MultiPASS C3500 is designed to be used with the MultiPASS Desktop Manager. To use all the outstanding features of the MultiPASS C3500 requires use of the Desktop Manager. To use the unit as a stand- alone fax machine, see Appendix B.

  • Page 78: Starting The Multipass Desktop Manager

    The MultiPASS Server enables and monitors the communication between the Desktop Manager and the MultiPASS C3500. The MultiPASS Server must be open before you can open the Desktop Manager. Once installed, you select the MultiPASS Desktop Manager from the Programs list.

  • Page 79: Exploring The Multipass Desktop Manager Window

    Exploring the MultiPASS Desktop Manager Window When you start the MultiPASS Desktop Manager, you see a screen similar to this: FOLDERS LIST WORK AREA COMMAND STATUS BAR Menu Bar The menu bar contains the commands that enable you to perform the various Desktop Manager tasks.
  • Page 80 Action Toolbar The action toolbar provides quick access to certain Desktop Manager tasks. When a task is unavailable, the toolbar button appears dimmed. SCAN MEMO Like any Windows toolbar, you can move either the action or document toolbar anywhere on the Desktop Manager workspace to suit your own working habits.
  • Page 81 Command Bar The command bar is located at the bottom of the work area and contains buttons that perform key processing tasks. In most cases, you simply drag a document from the work area onto the command bar button for the task you want to perform. EXPORT VIEW PRINT...

  • Page 82: Using The Desktop Manager Folders

    Using the Desktop Manager Folders The Desktop Manager stores and organizes documents in folders. Only one folder can be open at a time. When you open another folder, the current folder automatically closes. You can organize your documents in any manner you want, placing documents in folders, or folders within folders as may be desirable.

  • Page 83: User-Defined Folders

    Each received fax is displayed using a system-assigned name (for example, Untitled 0001). You can change the name to something more descriptive by highlighting the document, and choosing the Rename command from the Edit menu, or by clicking the right mouse button and choosing Rename.

  • Page 84: Creating A New Folder

    Creating a New Folder 1. Click the Cabinet icon, or the folder within which you want to store the new folder. 2. Choose the New Folder command from the File menu, or click the right mouse button and choose New Folder. 3.

  • Page 85: Viewing Documents In The Desktop Manager

    Viewing Documents in the Desktop Manager When you open a folder, you can view the documents which are contained in that folder in a List View or a Document View. When you first open the Desktop Manager, documents are automatically displayed in List View.

  • Page 86: List View

    Document View allows you to work with an individual document at the page level: scrolling pages, removing a page, splitting a document, or merging two or more documents into a single document. You can rearrange the document thumbnails within the work area as needed by simply dragging them to the desired location.

  • Page 87: Viewing Documents

    Documents displayed in List View cannot be manipulated as in Document View, such as splitting a document or merging two or more documents. You can however, duplicate a document by highlighting it and choosing the Duplicate command from the Edit menu, or by clicking the right mouse button and choosing Duplicate.

  • Page 88: Setting Up The Address Book

    Setting Up the Address Book One of the first things you'll want to do in the Desktop Manager is set up your Address Book. Setting up an Address Book creates an easily accessible list of names and fax/phone/e-mail numbers for all of your business and personal contacts.

  • Page 89: Working With Address Book Entries

    Address Book Entries Address Book entries are listed alphabetically by last name, displaying both group and individual names, company name, phone, fax, and e-mail information. You can sort Address Book entries by any column description by simply clicking on the column title. To return the sort to its previous state, click the column title again.

  • Page 90: Adding And Editing An Individual Address

    Adding and Editing an Individual Address When setting up an individual Address Book entry, at a minimum, you must specify the contact’s first or last name, and their fax number. Optionally, if you want information available to include on a fax cover page, you can enter the contact’s phone number, title, company name, and address.
  • Page 91 3. Save your entry. • If adding a new entry, click Add. • If editing an existing entry, click Replace. • To cancel without saving any entry/changes which may have been made, click Cancel. Entering Fax Numbers, Phone Numbers, and E-mail Addresses When you enter the fax or phone number, or an e-mail address, you use the actual numeric characters plus any valid characters that separate the...

  • Page 92: Adding And Editing A Group Address

    Adding and Editing a Group Address A group address consists of previously set up addresses, either individual(s) or other group(s). When adding a new group, you assign a name to the group, then select previously defined addresses from the Address Book to include in the new group. When editing an existing group address, you can add additional addresses or delete addresses from the group.

  • Page 93: Printing The Address Book

    3. Save your entry. • If adding a new group, click Create. • If editing an existing group, click Replace. • To cancel without saving any entry/changes which have been made, click Cancel. Using a Group Address If you specify a group address when sending a fax, the address for each individual contained in the group is listed.

  • Page 94: Importing An Address Book

    Importing an Address Book If you have an existing address book created in another application, you can import it into the Desktop Manager. You can also specify which fields you want to include. Any ASCII text file containing information that is separated by a comma or tab can be imported into the Desktop Manager Address Book.

  • Page 95: Exporting The Address Book

    3. In the Import/Export File Fields dialog box, select the address fields you wish to import from the Address Book Fields list. • Highlight the field, then click Add. • To remove a field, in the File Fields list box, click the field, then click Remove.
  • Page 96 1. With the Address Book open, click Export. • A message displays informing you that Group addresses cannot be exported. Click Yes to close the message. 2. In the Export Address Book dialog box, select whether you are exporting a .CSV file or a .TXT file from the Files of Type list. •...

  • Page 97: Sending Faxes With The Multipass C3500

    Sending Faxes With the MultiPASS C3500 You can use the MultiPASS C3500 to send paper faxes or PC faxes. PC faxing is the ability to send a fax from an application without first printing the document. Using the MultiPASS C3500 and the MultiPASS Desktop Manager, you can PC fax documents from any Windows application that supports printing.

  • Page 98: Sending A Document

    Change the resolution if necessary. See page 4-13. Dial the other Use the numeric buttons to dial the number. party’s fax number. Sending Faxes With the MultiPASS C3500 DOCUMENT READY MEMORY USED FAX STANDARD DOCUMENT READY TEL= 555 7899...
  • Page 99 Chapter 4 The MultiPASS begins scanning the document, and dials the number. TX/RX NO. 0001 SCANNING P .001 CALLING 11234567899 TX/RX NO. 0001 CANON FAX BACK 11234567899 ECM TX P .001 Sending Faxes With the MultiPASS C3500...

  • Page 100: Automatic Dialing

    Dial Assignments on page 8-12. Load the Place the document face down in the ADF. document. DOCUMENT READY Sending Faxes With the MultiPASS C3500 TRANSMITTING OK TX/RX NO. 0001 light is flashing, correct the error described in . You may need to open...
  • Page 101 . Then press the correct STOP CODED DIAL DIALING within five seconds, the START/COPY light is flashing for any reason, correct the error . You may need to open the operator panel to STOP Sending Faxes With the MultiPASS C3500...

  • Page 102: Sending A Document Using Group Dialing

    After scanning the document into memory, the MultiPASS automatically dials each number in the group. Sending Faxes With the MultiPASS C3500 and the code under which you registered the group. SCANNING P .001 (ten seconds if you are sending to more...

  • Page 103: Redialing

    MultiPASS Desktop Manager; see page 8-4. Chapter 4 message. Make sure you entered the correct STOP . The MultiPASS redials the REDIAL and the transaction number while the XXXX ; try sending again later. BUSY/NO SIGNAL Sending Faxes With the MultiPASS C3500 . You can...

  • Page 104: Resending A Fax After An Error

    The page on which the error occurred and all pages following the error (Error Pages) The fax is erased from memory after it is successfully sent or after the resending fails. Sending Faxes With the MultiPASS C3500 button. However, you STOP AUTO REDIAL...

  • Page 105: Manual Sending

    Then press your unit and hang up the telephone. Be sure to press will disconnect the call. Chapter 4 TEL= 4567899 START/COPY Faxing starts. before you hang up, or you START/COPY Sending Faxes With the MultiPASS C3500...

  • Page 106: Cancel Sending

    If you press STOP to open the operator panel to remove the document (see page 10-3). 4-10 Sending Faxes With the MultiPASS C3500 YES = (*) NO = (#) to cancel or press # to continue the transmission. TX/RX CANCELLED Transmission continues.

  • Page 107: Sending A Document To More Than One Location (Sequential Broadcasting)

    Transmitting the Document Place the document face down in the ADF. Feed the document. DOCUMENT READY Chapter 4 = up to 6 destinations = up to 50 destinations = 1 destination only START/COPY Sending Faxes With the MultiPASS C3500 after 4-11...
  • Page 108 You can enter only one number directly from the numeric keypad using regular dialing. This must be the last number you enter. Press START/COPY. The MultiPASS scans the entire document into memory and begins sending. 4-12 Sending Faxes With the MultiPASS C3500 Chapter 4...

  • Page 109: Adjusting The Quality Of Your Faxes

    Adjusting the Quality of Your Faxes Canon’s Ultra High Quality (UHQ™) imaging technology enables you to send faxes that have a print quality very close to that of the original document. The MultiPASS also allows you to adjust the resolution and contrast it uses in sending faxes to best suit your particular document.
  • Page 110 (black and white) which it uses otherwise. This gives a much better reproduction of the photos, though transmission time is longer. 4-14 Sending Faxes With the MultiPASS C3500 RESOLUTION RESOLUTION BUTTON Chapter 4...

  • Page 111: Setting The Contrast

    To darken a light original, choose Darker; to lighten a dark original, use Lighter. Chapter 4 FAX STANDARD once or twice more to display the FAX STANDARD FAX FINE FAX STANDARD FAX FINE FAX PHOTO 08/11/98 FaxTel Sending Faxes With the MultiPASS C3500 , or 4-15...

  • Page 112: Sending Pc Faxes

    If you need to change the date and time, refer to your Windows user documentation. Specifying Send Fax Information Whenever you send a PC fax, you see the MultiPASS Send Fax dialog box: 4-16 Sending Faxes With the MultiPASS C3500 Chapter 4...
  • Page 113 Recipients box and appear disabled in the Address Book box. This is to prevent you from selecting the same recipient twice. Chapter 4 Description Dialing digits Pause Last Pause Tone switch-over function Display-only characters. Space cannot be used at the beginning of a number Sending Faxes With the MultiPASS C3500 4-17...
  • Page 114 Cover Page Designer and add it to the library. Available cover pages are listed alphabetically in the Template list. For instructions on designing your own cover page, refer to Designing a Fax Cover Page on page 4-31. 4-18 Sending Faxes With the MultiPASS C3500 Chapter 4...
  • Page 115 From and Phone boxes. Once you send your first PC fax, this information is automatically displayed the next time you send a PC fax. You can change the information as necessary. Chapter 4 Sending Faxes With the MultiPASS C3500 4-19...
  • Page 116 Manager until it is transmitted. Once transmission is complete, the fax is either moved to the Sent Fax folder or deleted, based on whether you enabled or disabled the Delete after Sending option. 4-20 Sending Faxes With the MultiPASS C3500 Chapter 4...
  • Page 117 If you cancel the fax while working in the Send Fax dialog, you are returned to the application where you originally initiated the Send Fax (or Print using the MultiPASS Fax driver) command. Chapter 4 Sending Faxes With the MultiPASS C3500 4-21...

  • Page 118: Creating A Fax Memo

    File menu or toolbar. In the Send Fax dialog box, enter your fax information and send fax options. See Specifying Send Fax Information starting on page 4-16 for details. 4-22 Sending Faxes With the MultiPASS C3500 Chapter 4...

  • Page 119: Sending A Pc Fax From A Windows Application

    Setup from the File menu or the toolbar. command in the application. In the Print dialog box, make sure the Canon MultiPASS C3500 Fax is selected as your printer, then click Print. Chapter 4 Sending Faxes With the MultiPASS C3500 4-23...
  • Page 120 Sent Fax folder (unless you specified that it be deleted after transmission). A record of the sent fax is also recorded to the Fax Log. 4-24 Sending Faxes With the MultiPASS C3500 Chapter 4...

  • Page 121: Using The Send Fax Manager

    Desktop Manager, choose the Send Fax Manager command from the Tools menu or toolbar. To display the Send Fax Manager from the Windows desktop, click Start, then point to Programs. Point to Canon MultiPASS Desktop Manager 3.0, then click Canon Send Fax Manager. MENU BAR...

  • Page 122: Fax Status

    View a PC fax that has been scheduled for sending later, held, or has failed (you cannot edit or save a document using this method) Delete a job that is not active 4-26 Sending Faxes With the MultiPASS C3500 HELP STOP DELETE...
  • Page 123 A scheduled job is a PC fax you specified to send at a later time. Retry A job receives the Retry status if the MultiPASS printer is busy with another task, and unable to transmit the PC fax. The Desktop Manager continues to try sending the fax until the transmission is successful or the Desktop Manager exceeds the defined number of retries.

  • Page 124: Stopping An Active Job

    2. In the Send Fax dialog box, change any fax options as needed. 3. Process the fax as follows: • To process the fax for immediate sending, click Send Now. • To schedule the fax for a later time, click Send Later. 4-28 Sending Faxes With the MultiPASS C3500 Chapter 4...

  • Page 125: Viewing A Job

    You can use the Fax Log for a variety of purposes, such as reviewing the error status of a failed PC fax. When reviewing the Fax Log, you can also print it. Chapter 4 key. Delete Sending Faxes With the MultiPASS C3500 4-29...

  • Page 126: Displaying The Fax Log

    To delete an entry, highlight the entry and click Delete. To close the Fax Log, click OK. To print a hard copy of the Fax log, click Print. 4-30 Sending Faxes With the MultiPASS C3500 Chapter 4...

  • Page 127: Designing A Fax Cover Page

    You can also select the Cover Page Designer from the toolbar. To close the cover page designer, choose the Exit command from the File menu in the Cover Page Designer window. Chapter 4 Sending Faxes With the MultiPASS C3500 4-31...

  • Page 128: Using The Cover Page Designer

    File Toolbar The File toolbar provides quick access to commands you use to open, save, print, edit and zoom a fax cover page. OPEN PRINT SAVE 4-32 Sending Faxes With the MultiPASS C3500 CROP REDO COPY UNDO ZOOM DATA FIELDS...
  • Page 129 You can use the horizontal and vertical scroll bars to view different portions of the cover page, as necessary. Chapter 4 SELECT LASSO MOVE ZOOM STRAIGHTEN ANNOTATE SELECT, RECTANGLE, LINE, ELLIPSE, ARROW, POLYGON FREE DRAW, HIGHLIGHTER, TEXT, STAMP, STICKY NOTE Sending Faxes With the MultiPASS C3500 4-33...

  • Page 130: Creating A New Cover Page

    Optionally, adjust the appearance of each field as necessary. 4-34 Sending Faxes With the MultiPASS C3500 Use the Text tool to add labels for variable data fields (such as To: and From:) or any other desired text Use the Stamp tool to add BMP formatted graphics (such as a company logo or signature).
  • Page 131 Create and save Create your cover page in the desired application. your cover page. Save it as a TIFF file. Chapter 4 ® ) and then import it as a TIFF file into Sending Faxes With the MultiPASS C3500 4-35...
  • Page 132 Set the unit of measurement to Pixels, Inches, or Centimeters from the list and click OK. Display Rulers—On the View menu, click Show Rulers. Note the other settings that you can adjust to your working needs. 4-36 Sending Faxes With the MultiPASS C3500 Chapter 4...
  • Page 133 If this is the first time you have saved the cover page, the Enter Title for New Cover Page dialog box displays. Enter a name for your cover page and click OK. Chapter 4 Sending Faxes With the MultiPASS C3500 4-37...

  • Page 134: Adding Graphics

    3. Locate the BMP file you wish to add to the Stamp library and click Open. If you have multiple graphics you want to add, repeat this step. 4. Click the first graphic you want to insert into the cover page and click OK. 4-38 Sending Faxes With the MultiPASS C3500 Chapter 4...
  • Page 135 You can also create and use a Text Stamp on your cover page. 1. Choose the Select Stamp command from the Annotation menu. The Select Stamp dialog box displays. 2. Click the Text Stamp tab. 3. Click Add. Chapter 4 Sending Faxes With the MultiPASS C3500 4-39...
  • Page 136 3. Click the text stamp you wish to insert into the cover page and click OK. 4. Click the mouse at the location where you want to place the text stamp in the layout area. 4-40 Sending Faxes With the MultiPASS C3500 Chapter 4...
  • Page 137 2. Drag the cursor to draw an appropriately sized square or rectangle in the layout area. 3. Click the Selection tool from the Annotations toolbox, then click the new data field. Chapter 4 Sending Faxes With the MultiPASS C3500 4-41...

  • Page 138: Modifying A Predefined Fax Cover Page

    2. Highlight the desired fax cover name and click OK. 3. With the cover page open in the Cover Page Designer, drag the information fields to the locations that you prefer; delete and/or add information fields. 4-42 Sending Faxes With the MultiPASS C3500 Chapter 4...
  • Page 139 Memo field is not large enough, not all the lines of a memo text may be visible when the fax cover page is sent. To resize the field, click the field and drag any sizing handle. Chapter 4 Sending Faxes With the MultiPASS C3500 4-43...
  • Page 140 From the Edit menu: Click Rotate, then choose 90, 180 (flipping the document upside down), or 270. Click Flip, then choose Horizontal or Vertical. 4-44 Sending Faxes With the MultiPASS C3500 Delete Chapter 4...

  • Page 141: Adjusting The Display

    To zoom in or zoom out on the cover page, do one of the following: From the View menu, click Zoom, then select the desired level of magnification. From the File toolbar, select the desired level of magnification from the list. Chapter 4 STRAIGHTEN ROTATE COUNTERCLOCKWISE Sending Faxes With the MultiPASS C3500 4-45...
  • Page 142 3. While tracking your position in the Navigator window, click and hold the left mouse button and drag the image to bring the desired area of the cover page into view. 4-46 Sending Faxes With the MultiPASS C3500 key, then click Chapter 4...

  • Page 143: Editing The Base Image

    Horizontal or Vertical. To flip a selected area of a cover page. • Select an area of the cover page. • Select Flip from the Edit menu, then choose Horizontal or Vertical. Chapter 4 Sending Faxes With the MultiPASS C3500 4-47...
  • Page 144 Select the font and font size from their appropriate list boxes. • Select Italic, Bold, or Italic Bold from the Font Style list box. • Select Strikeout and/or Underline from the Effects options. 4. Click OK to apply the settings. 4-48 Sending Faxes With the MultiPASS C3500 Chapter 4...

  • Page 145: Adding Additional Annotations To Your Cover Page

    If you select a font, font size, a color, or special effect, it affects the entire note. If you change any of the attributes while editing a note, or while the note is selected, it changes all the text in the note. Chapter 4 Sending Faxes With the MultiPASS C3500 4-49...
  • Page 146 Color command from the Annotation menu, then select the desired color. 3. Drag the cursor over the area you want to highlight. When you release the mouse button, the highlight is completed. 4-50 Sending Faxes With the MultiPASS C3500 Chapter 4...

  • Page 147: Reverting To The Last Saved Version

    1. Choose the Cover Pages command from the Tools menu, then select Manage Cover Pages. 2. In the Manage Cover Page List dialog box, highlight the cover page you want to rename and click Rename. Chapter 4 Sending Faxes With the MultiPASS C3500 4-51...

  • Page 148: Printing A Cover Page

    2. Highlight the cover page you want to delete and click confirmation message displays. 3. Click Yes to delete the cover page. 4. Click OK to close the Manage Cover Page List dialog box and save your changes. 4-52 Sending Faxes With the MultiPASS C3500 Delete Chapter 4...

  • Page 149: Receiving Faxes

    The MultiPASS C3500 has four Receive Modes: Fax Only Mode Fax/Tel Mode Manual Mode Answer Machine Mode You set the Receive Mode during the MultiPASS installation procedure. (See your Quick Start Guide for details.) You can change the Receive Mode and the Receive Fax options through the MultiPASS Desktop Manager.

  • Page 150: Receiving Documents Automatically-Fax Only Mode

    Receiving Documents Automatically—Fax Only Mode When you set up the MultiPASS for a dedicated fax line, the unit is prepared to automatically receive a document whenever a call comes over the fax line. If a voice call comes in, the caller will hear the fax tone. Receiving Both Documents and Telephone Calls Automatically—Fax/Tel Mode In Fax/Tel Mode, the MultiPASS monitors all incoming calls over the...

  • Page 151: Receiving Documents Manually-Manual Mode

    Receiving Documents Manually—Manual Mode You will want to set your MultiPASS to receive documents manually when you want to personally check each incoming call to see if it is from a fax or from a person. You must have a telephone attached to the MultiPASS.

  • Page 152: Using An Answering Machine-Ans. Machine Mode

    (Four seconds is the default; you can change this value.) Canon does not recommend using an “answering service” (like those offered by local telephone companies that provide voice mail) on the telephone line you are connecting to the MultiPASS.

  • Page 153: Printing Documents Received In Memory

    Using the MultiPASS With an Answering Machine Follow these guidelines when using the MultiPASS with an answering machine: Set the answering machine to answer on the first or second ring. If the MultiPASS runs out of paper or ink in Answer Machine Mode, it receives all faxes into its memory.

  • Page 154: Receiving While Copying, Printing, Or Registering

    After printing the document(s) stored in memory, the MultiPASS erases the document(s) from memory. If you are using the MultiPASS Desktop Manager and it is set to Save in memory, the MultiPASS stores incoming faxes in its memory when the computer is off.

  • Page 155: Receiving A Fax Into The In Box

    Receiving a Fax Into the In Box To receive a fax into the In Box of the MultiPASS Desktop Manager, your computer must be on and the MultiPASS Server must be running. You must also have selected Upload Fax in the Receive Conditions of the Desktop Manager.

  • Page 156: Printing A Received Fax When Your Computer Is Off

    Printing a Received Fax When Your Computer Is Off When a document is in its memory, the MultiPASS displays the message and alternately flashes the date. REC’D IN FILE To upload the fax to the MultiPASS Desktop Manager, simply turn on the computer.

  • Page 157: Using The Distinctive Ring Pattern Detection (Drpd) Feature

    Using the Distinctive Ring Pattern Detection (DRPD) Feature Some phone companies offer a distinctive ring pattern (DRP) service whereby they assign two or more telephone numbers with distinctive ring patterns to a single telephone line. If your phone company offers such a service, you can have both a fax number(s) and a telephone number(s) for your MultiPASS using only one telephone line.

  • Page 158: How Drpd Responds To Calls

    How DRPD Responds to Calls When there is an incoming call, the MultiPASS checks the incoming ring pattern and determines the type of pattern being received. The MultiPASS may require up to 10 seconds to determine the pattern type. During this time, any telephone device connected to the MultiPASS will not ring.

  • Page 159: Scanning With The Multipass C3500

    You can use the MultiPASS C3500 to scan documents from the Desktop Manager, or from any TWAIN-compliant Windows application. When you scan a document in the Desktop Manager, the ScanGear window displays, allowing you to set certain scanning options and conditions.

  • Page 160: Exploring The Scangear Window

    For example, you can make adjustments to the size, the orientation, or the tone of the image. Scanning With the MultiPASS C3500 MOVE NEGATIVE/ ROTATE...

  • Page 161: Displaying Information About The Scan Driver

    1. Place the image you want to scan face down in the ADF (automatic document feeder) of the MultiPASS. 2. In the Desktop Manager, select the Scan command from the Tools menu or toolbar. Chapter 6 Scanning With the MultiPASS C3500...

  • Page 162: Scanning From A Windows Application

    3. In the ScanGear window, specify the preview scan options for your document as necessary. 4. Click Preview. 5. Review the display of your scanned preview image. Adjust the properties of the image as necessary. Scanning With the MultiPASS C3500 Chapter 6...

  • Page 163: Setting The Preview Scan Options

    Text Enhanced Text enhanced images are grayscale images (8 bits per pixel) converted to black and white (1 bit per pixel) using Canon ImageTrust technology. Black and White Black and white images are scanned at one bit per pixel. For applications that request a black and white scan and do not use the scan driver window, the scan driver automatically uses the Text Enhanced setting.

  • Page 164: Setting The Scan Resolution

    5. Click OK to add the resolution setting. • Click Cancel to close the dialog box without adding the custom resolution. You can delete (Remove) or change (Replace) a custom resolution setting at anytime. Scanning With the MultiPASS C3500 Chapter 6...

  • Page 165: Setting Preferences

    For applications that request a black and white scan and do not use the scan window (including most OCR applications), the text enhanced setting is automatically used. The Color Matching options are not available. Chapter 6 Scanning With the MultiPASS C3500...

  • Page 166: Setting Paper Size

    If your document does not conform to one of the available sizes, you can define a custom paper size. Selecting a Standard Paper Size 1. Click the C3500 tab. 2. From the Paper Size list, select the desired option. Setting a Custom Paper Size 1.

  • Page 167: Setting Black And White Options

    Setting Black and White Options If you choose black and white as your scan mode, you can also select one of the following black and white options from the C3500 tab: Threshold The Threshold option provides a high contrast evaluation of the image in terms of blacks and whites only.

  • Page 168: Adjusting The Preview Image View

    Regardless of how you define a selection, you can easily and quickly change its dimensions. 6-10 Scanning With the MultiPASS C3500 Chapter 6...

  • Page 169: Moving An Image

    If the image is too large to see in its entirety, you can move the image within the preview area to locate a relevant section. On the toolbar, click Move Image and drag the zoomed image to display the appropriate area or detail. Chapter 6 KEEP PROPORTIONS Scanning With the MultiPASS C3500 6-11...

  • Page 170: Reversing The Image Tone

    1. Click the Main tab. 2. In the Scale box, enter a new percent. The new output size is displayed under Output Size. 6-12 Scanning With the MultiPASS C3500 Chapter 6...

  • Page 171: Adjusting Contrast And Brightness

    Adjusting Contrast and Brightness You can adjust the contrast and/or brightness of a grayscale image. 1. Click the C3500 tab. 2. On the C3500 tab, under Black and White Options, use the available slider to adjust the brightness or contrast. •...
  • Page 172 • If you use threshold as your scan option, since it is by definition a high contrast image mode, you can only adjust the brightness of the preview image. 6-14 Scanning With the MultiPASS C3500 Chapter 6...

  • Page 173: Working With Documents In The Desktop Manager

    Working With Documents in the Desktop Manager This chapter contains information and instructions for managing, manipulating, and modifying your documents in the MultiPASS Desktop Manager. It includes: Managing your documents in the Desktop Manager Modifying a document Printing a document Adjusting the MultiPASS viewer default options Managing Your Documents in the Desktop Manager...
  • Page 174 Selecting a Document in Document View With the folder open, do one of the following. For a single document, click the document thumbnail. For multiple nonsequential documents, hold the clicking on each document you want to select. Selecting a Document in List View With the folder open, click the document name in the list.

  • Page 175: Printing A Document In The Desktop Manager

    • Drag the document to the Print button on the Process toolbar. 2. In the Print dialog box, make sure the Canon MultiPASS C3500 Printer is selected, and click OK. Chapter 7 Working With Documents in the Desktop Manager...

  • Page 176: Creating A Folder

    Creating a Folder To better organize your documents in the Desktop Manager, you can create additional folders when needed and store them in the Cabinet. Like creating any Windows folder, you can name the folder anything you like. 1. In the Desktop Manager, click the Cabinet, or if you want to store a folder within a folder, click the applicable folder.

  • Page 177: Copying A Document

    Copying a Document A document can be copied within the same user-defined folder, or from one folder to a different user-defined folder. When you copy a document within the same folder, the copy is assigned the same name as the original document, with an added unique number. For example, if you copy a document called Document 1, the new copy will be named Document 2.

  • Page 178: Deleting A Document Or Folder

    To rename a document, do one of the following. Click the document, then choose the Rename command from the File menu, or click the right mouse button and choose Rename. In the Rename dialog box, type the new name and click OK. In Document View, click the document thumbnail.

  • Page 179: Restoring A Deleted Document

    Deleting a Document Open the folder with the document you want to delete and click the document, then do one of the following. Choose the Delete command from the Edit menu. Press the key on your keyboard. Delete Click the right mouse button and choose Delete. When the confirmation message displays, click Yes.

  • Page 180: Emptying The Trash Folder

    Emptying the Trash Folder Documents remain in the Trash folder until you move them to a user- defined folder, delete them individually, or empty the Trash folder and delete all documents in the folder. To prevent out-of-date documents from unnecessarily taking up space on your hard disk, you should periodically review the Trash folder and remove the documents no longer needed.

  • Page 181: Exporting A Document

    Exporting a Document You can export a document from the Desktop Manager, saving it to any specified drive and directory. When you export a document, you are actually saving a copy of the original document. Documents can be exported as a TIFF, BMP, FPX, PCX or JPEG file. 1.

  • Page 182: Manipulating A Document In Document View

    Manipulating a Document in Document View If you are working in Document View, you can manipulate your documents in the open folder in a variety of ways. For example, you can arrange documents in a preferred order, remove a page, split a single document, or merge one document with another.
  • Page 183 Drag the scroll tab on the right side of the document. Removing a Page From a Document You can remove the current top page of a document. For example, you may want to remove the cover page from a received fax. 1.

  • Page 184: Merging A Document

    Merging a Document You can merge two documents to combine them into a single document. The documents are merged in the order you select them. In other words, the first document selected becomes the top pages of the second document selected. Both documents are merged into the second document.
  • Page 185 Adding a creator to the index 1. In the Desktop Manager, on the Tools menu, point to Index By, and then click Creators. 2. In the Edit Creator List diaog box, click Insert. 3. Type the creator name you wish to add to the index and press •...
  • Page 186 Adding an owner to the index 1. In the Desktop Manager, on the Tools menu, point to Index By, and then click Owner. 2. In the Edit Creator List diaog box, click Insert. 3. Type the owner you want to add and then press •...
  • Page 187 Adding keywords to the index 1. In the Desktop Manager, on the Tools menu, point to Index By, and then click Keywords. 2. In the Edit Keyword List diaog box, click Insert. 3. Type the creator name you wish to add to the index and press •...
  • Page 188 Assigning Index Criteria to Documents After setting up your index entries, you can assign them to your documents. You can index your documents by creator, owner, or keyword. 1. In the Desktop Manager, click the document for which you want to add index entries.
  • Page 189 4. To change the Creator of the document, click the Creator button. • Highlight the creator you wish to assign to the document and click OK. • To edit the Creator list, click Edit List. (See page 7-13.) 5. To change the Owner of the document, click the Owner button. •...
  • Page 190 6. To change Keywords assigned to the document, click the Keywords button. • Click a keyword you wish to assign to the document, then click Add. • To remove a keyword, highlight it in the assigned list and click Remove. •...
  • Page 191 Searching for Your Documents You can search for a particular document by Date, Creator, Owner, Keyword, or Text string. 1. On the Tools menu, click Search. 2. To search by Date or Time, enter the desired From and To dates and/or times to display all documents created within this period.
  • Page 192 5. To search by Keywords, click the Keywords button. Highlight each Keyword by which you want to search and click Add. • To remove a selected item, highlight it in the assigned list and click Remove. • To remove all selected items, click Clear. •...
  • Page 193 7. Click Search. The search is conducted on all of your folders. Any documents that match the document attribute criteria are included in the result list. The documents are listed in descending order based on the number of search items located in the document. •...

  • Page 194: Modifying A Document

    Modifying a Document You can open a document to view its contents, and then annotate it with notes, highlighting, stamps, sticky notes, or graphics (line/arrow, rectangle, circle). Although you can save the document with the annotations, they are only added markings placed on the original document, not an integral part.

  • Page 195: Exploring The Multipass Viewer Window

    To annotate a document: 1. With the document open in the MultiPASS Viewer, adjust the size of your view of the document as needed. 2. Insert the desired annotations. 3. Choose the Save command from the File menu to save the annotations with your document in the Desktop Manager.
  • Page 196 Menu Bar The menu bar contains commands that enable you to perform various tasks with your document. Some of the commands can also be accessed by their corresponding buttons on the toolbar. File Toolbar The File toolbar provides you quick access to commands needed to open, save, print, edit, and zoom a fax cover page.

  • Page 197: Adjusting The Size And View Of A Document

    Document Display Area The document itself is displayed and modified in the Document Display Area. You can page or scroll through the document, enlarge or reduce the view of the document, or change the orientation. The display area also contains the results of any annotations you may add to the document.
  • Page 198 Adjusting Your View of a Document In annotating a document, you may need to adjust your view of it. One of the ways you can adjust the view of an open document is to hide or show the different components of the MultiPASS Viewer. To show or hide the components of the window, select the View menu.
  • Page 199 2. On the Straighten toolbar, click the Rotate Clockwise or Rotate Counterclockwise buttons until the document is evenly aligned in the crosshairs. 3. On the Straighten toolbar, click the Straighten button. 4. Save your changes. Adjusting the Document and Display Size The MultiPASS Viewer also offers different levels of magnification to enable you to work at the most comfortable size for your document.
  • Page 200 Scrolling through a Zoomed Cover Page If you need to work on particular aspects of a document (for example, to modify a recurring graphic), you can scroll through the document while maintaining a high level of magnification. To do this, you use the Navigator and Scroll tools.

  • Page 201: Editing The Base Image

    Editing the Base Image While working with a document, you may need to edit the base image that underlies all annotations. When editing a base image, you can select, crop, or flip a specific area. For example, to create a novel effect, you may want to flip an imbedded graphic on its vertical or horizontal axis.

  • Page 202: Adding Annotations To Your Document

    Adding Annotations to Your Document To annotate a document through the MultiPASS Viewer, you must click on the Annotate button on the Image toolbar. The Annotation Tools are then displayed on the screen and the Annotation menu is added to the menu bar.
  • Page 203 Adding Text to a Document You can add text on any portion of your document. When you do so, you can choose the text attributes: font, font size and color, and special effects (underline, strikeout), background color and mode. You can type any text that you want, editing it later as necessary. If you select a font, font size, a color, or special effect, it affects the entire note.
  • Page 204 Adding a Sticky-Note Rather than add text directly to a document, as you do with the Text tool, you can add a Sticky-Note to any portion of the document. When you add a Sticky-Note, you can choose the text attributes: font, font size and color, background color, and special effects (underline, strikeout).
  • Page 205 Inserting a Stamp You can add either a text or graphic image stamp to your document. The Desktop Manager contains a library of available stamp images, stored as BMP files, that were installed with the Desktop Manager software. Additionally, you can add graphics into the stamp library provided the graphic is saved in a BMP format.
  • Page 206 9. Click the Stamp tool on the Annotation toolbox. 10. Click the mouse at the location where you want to place the stamp in the layout area. Creating a Text Stamp You can also create and use a Text Stamp on a document. 1.
  • Page 207 Editing a text stamp 1. Choose the Select Stamp command from the Annotation menu. 2. Click the Text Stamp tab. 3. Click the stamp you want to edit, then click Edit. 4. Modify the text and click OK. 5. Click OK to close the Select Stamp dialog box. Removing an image or text stamp 1.

  • Page 208: Revising Your Annotations

    Highlighting a region 1. On the Annotations toolbox, click the Highlighter tool. 2. To select a highlighting background color, choose the Background Color command from the Annotation menu, then select the desired color. 3. Drag the cursor over the area you want to highlight. When you release the mouse button, the highlight is completed.

  • Page 209: Selecting One Or More Annotations

    Selecting One or More Annotations To revise an annotation, you must first select it. In most situations, you can select one or more annotations at a time. To select a single annotation, click the Select Annotations button on the Annotations toolbar. Then click the annotation. To select multiple annotations, make sure the Select Annotations button is selected.

  • Page 210: Reverting To The Last Saved Version

    Removing an Annotation If you decide you no longer want an item to appear in a document, you can remove it permanently by selecting it, then pressing the Reverting to the Last Saved Version If you are dissatisfied with changes that you have made to your document, you can discard them and return to the last saved version.

  • Page 211: Previewing The Document Before Printing

    Previewing the Document Before Printing 1. Choose the Print Preview command from the File menu. 2. From the Print Preview window, you can: • Click Print to print the document. • Click Next Page or Prev Page to view other document pages. •...
  • Page 212 7-40 Working With Documents in the Desktop Manager Chapter 7...

  • Page 213: Setup And Other Utilities In The Desktop Manager

    Setup and Other Utilities in the Desktop Manager This chapter contains information and instructions on changing your MultiPASS C3500 setup options in the Desktop Manager, and using other Desktop Manager utilities. It includes: Fax setup System setup Launcher setup Making a phone call from the Desktop Manager...

  • Page 214: Fax Setup

    Fax Setup The Desktop Manager contains setup options that define the fax operation of your MultiPASS C3500 and that affect the general operation of the Desktop Manager. You can set options that affect preferences, sending a PC fax, receiving a fax, and using the speed dial features.

  • Page 215: Setting Up Fax Preferences

    1. In the Fax Setup dialog box, click the appropriate tab to display the options you want to verify or change. 2. Once you have the appropriate Fax Setup tab displayed, specify your changes. 3. To save changes and close the dialog box, click OK. When prompted, choose whether or not you want to overwrite the settings on your MultiPASS.

  • Page 216: Setting Up Send Fax Options

    Date Format You can select the format used to display the date on the MultiPASS LCD and for printing the date on a fax from the list. Display Language You can select the language to be used on the MultiPASS LCD from the list.

  • Page 217: Setting Up Advanced Send Fax Fax Options

    Desktop Manager. Phone Line You can specify the dialing method the MultiPASS printer will use: touch tone or rotary pulse. You also specify any prefix used to access an outside phone line (usually 9).
  • Page 218 Speed You can set the transmission speed used to send faxes. The higher the setting, the faster the transmission. If you experience problems when sending faxes, try a lower speed setting. Pause Duration You can set the length of the pause that you may have to insert when dialing a long distance number.

  • Page 219: Setting Up Receive Fax Options

    Error and First Page—the page on which the error occurred, all pages following the error, and the first page of the fax. Error Pages—the page on which the error occurred, and all following pages. Setting Up Receive Fax Options You can change the following options on the Receive Fax tab. Paper Size You can select the size of the paper you are using for printing a fax.
  • Page 220 Dedcated Fax Receive (FaxOnly)—Automatically receive only fax calls Manual Receive (Manual)—Require you to manually answer the incoming call and then set the MultiPASS for an incoming fax Answering Machine Mode (AnsMode)—Automatically receive a call with your answering machine Distinct Ring Pattern Detect (DRPD)—Automatically switch between receiving a call either as a fax or telephone call based on the ring tone for each type of call (This setting is applicable only if you subscribe to a special network service with your phone company...

  • Page 221: Setting Up Advanced Receive Fax Options

    Setting Up Advanced Receive Fax Options To change the following Advanced Receive Send Fax options, click Advanced on the Receive Fax tab. You see this dialog box: Speed You can set the transmission speed used to receive faxes. The higher the setting, the faster the fax is received.
  • Page 222 Fax/Telephone Switching Options You set the options if your Receive mode is Fax/Tel switching. Listen Time Before Ringing When a call is received, the MultiPASS checks to see if the call is from a fax machine or a telephone. If the MultiPASS does not have enough time to detect the fax tone, it assumes the call is from a telephone.
  • Page 223 Remote Receive You select this option so that you can receive a fax by pressing an ID code on the telephone attached to the MultiPASS. If you select this option, you must assign a remote identification number that signals the MultiPASS to receive the fax.

  • Page 224: Setting Up Speed Dial Assignments

    Setting Up Speed Dial Assignments On the Speed Dial tab, you can set up fax numbers for speed dialing with the MultiPASS. You use the fax recipients set up in your Address Book, assigning the desired individual to speed dial codes. If the recipient has not yet been set up in the Address Book, you can add the recipient while creating speed dial assignments.

  • Page 225: Defining A Group Speed Dial Code

    To remove a recipient from a speed dial code, select the speed dial assignment, and then click Remove. To print the speed dial assignment list, click Print List. Because of the list columns width, the first and last names of an address book entry may not fully display.

  • Page 226: System Setup

    4. In the Speed Dial list box, select the first recipient and click Add. Repeat this procedure until the desired recipients are included in the Members list box. • To remove a member from the group, select the member in the Members list box and click Remove.

  • Page 227: Launcher Setup

    Include Annotations On You can specify on what documents you want to display or hide document annotations—on Printed Pages, E-mail Attachments, Files Exported to Windows, or Send Fax Image. To enable the option (and show annotations), click the applicable checkbox. E-Mail Attachments You can specify the format you wish to use for color and monochrome document e-mail attachments—BMP, FPX, JPG PCX, or TIF.
  • Page 228 1. Click the next Empty location, then click Edit; or click a blank launcher icon, click the right mouse button, and click Edit. 2. Click Browse. A standard Windows Browse dialog box displays. 3. Locate the .EXE file you wish to add to the Launcher, highlight it, and click Open.

  • Page 229: Editing A Launcher Application

    Editing a Launcher Application 1. Choose the Launcher Setup command from the Setup menu. 2. Click the desired application, then click Edit. • Change the assigned Program file or file type as desired and click OK. • To re-arrange the order of Launcher items, highlight an application, then use the Move Up or Move Down buttons.

  • Page 230: Making A Phone Call From The Desktop Manager

    Making a Phone Call From the Desktop Manager You can use the MultiPASS and Desktop Manager to dial telephone calls if: You have a telephone attached to the MultiPASS You selected the “Telephone Attached to Unit” option on the Preferences tab in the Setup Options dialog box in the Desktop Manager.

  • Page 231: Using The Multipass Server

    3. To add an individual to the Address Book, click New Individual and complete the Individual Entry dialog box. For details on completing the Individual Entry dialog box, see Adding and Editing an Individual Address on page 3-14. 4. With the phone number entered or selected, click Dial. 5.

  • Page 232: Using The Minimized Multipass Server

    If you close the MultiPASS Server, you can open it from the Windows desktop: From the Windows desktop, click Start, point to Programs, then point to MultiPASS Desktop Manager 3.0, and click MultiPASS Server. From the Desktop Manager, choose the MultiPASS Server command from the Tools menu to open the MultiPASS Server window.

  • Page 233: Status Messages

    The MultiPASS Server window contains commands that enable you to: open the Desktop Manager, specify the MultiPASS Server as the top window at all times, display device information, close the window and return to the minimized MultiPASS Server, and close the MultiPASS Server.

  • Page 234: Closing The Multipass Server

    Attention Needed The MultiPASS needs your attention for situations such as the MultiPASS being out of paper. The MultiPASS Server window describes the nature of the attention required. When you have corrected the situation, the status message automatically clears. Error Warning The MultiPASS has a problem that needs your immediate attention, such as when the MultiPASS Server can no longer detect the MultiPASS.

  • Page 235: Removing The Multipass Server From Startup

    Server without opening the Desktop Manager. 1. On the Windows desktop, click Start and then point to Programs. 2. On the Programs menu, point to Canon MultiPASS Desktop Manager 3.0, then click Canon MultiPASS Server. The MultiPASS Server starts automatically.

  • Page 236: Adding The Multipass Server To Startup

    Windows StartUp. For more details, refer to your Windows user documentation. 1. Open Windows Explorer. 2. Display the contents of the C:\Program Files\Canon\ MultiPASS directory and click the right mouse button on MONITR32.EXE. 3. In the displayed menu, click Create Shortcut (a shortcut item appears).

  • Page 237: Uninstalling The Desktop Manager

    Removing the Printer and Fax Drivers 1. From the Windows desktop, click Start, and then point to Settings. 2. On the Settings menu, click Printers. 3. In the Printers dialog box, click the Canon MultiPASS Printer icon and press the Delete •...

  • Page 238: Uninstalling The Desktop Manager

    5. Highlight Canon MultiPASS Desktop Manager 3.0 and click the Add/Remove button. 6. Follow the on-screen instructions. Uninstalling the Scan Software (ScanGear) 1. Click Start, and then point to Settings. 2. On the Settings menu, click Control Panel. 3. In Control Panel, double-click Add/Remove Programs.

  • Page 239: Maintaining The Multipass C3500

    This chapter describes the routine maintenance required for your MultiPASS C3500. It includes: MultiPASS guidelines Routine maintenance Cleaning inside the MultiPASS Printing the nozzle check Cleaning the BJ cartridge print head BJ cartridge guidelines Replacing the BJ cartridge Replacing a BJ tank in the BC-21e Color BJ Cartridge...

  • Page 240: Multipass Guidelines

    Do not overload the electrical outlet where the MultiPASS is plugged For your safety, unplug the MultiPASS during electrical storms. Lift the MultiPASS from the bottom only. Do not lift the unit by the operator panel or any of its trays. GRIP HERE Maintaining the MultiPASS C3500 Chapter 9...

  • Page 241: Routine Maintenance

    MultiPASS, or you can damage its components. Avoid touching the print head or ribbon cable inside the MultiPASS. DO NOT TOUCH RIBBON CABLE Chapter 9 DO NOT TOUCH THE PRINT HEAD Maintaining the MultiPASS C3500...

  • Page 242: Cleaning The Scanner Components

    Disconnect the power cord from the MultiPASS before cleaning. Open the printer cover by grasping the paper guides and lifting. Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the printer’s interior, especially around the platen.
  • Page 243 Be sure to use a soft cloth to avoid scratching the components. Do not use tissue paper. Dust from the tissue paper causes static electricity. Chapter 9 SEPARATION GUIDE SCANNING GLASS SEPARATION ROLLER Maintaining the MultiPASS C3500...
  • Page 244 Use a soft, dry, clean cloth to wipe up paper dust around the rollers. When you are Press the center of the operator panel until it locks into place. finished, close the operator panel. Plug the unit back in. Maintaining the MultiPASS C3500 Chapter 9...

  • Page 245: Printing The Nozzle Check

    This is normal. The following sample shows the Nozzle Check when the optional BC-20 Black BJ Cartridge is installed. Chapter 9 FUNCTION NOZZLE CHECK The pattern starts printing. YELLOW MAGENTA CYAN BLACK Maintaining the MultiPASS C3500...

  • Page 246: Cleaning The Bj Cartridge Print Head

    When cleaning ends, the MultiPASS beeps once to let you know it is done, and returns to Standby mode. Do this five consecutive times if necessary. If the problem persists, install a new BJ cartridge. Maintaining the MultiPASS C3500 FUNCTION HEAD CLEANING The unit cleans the print head.

  • Page 247: Bj Cartridge Guidelines

    Use this optional cartridge when you want to produce photo-realistic color printing. When used with Canon’s High Resolution Paper (HR-101), this ink produces images comparable to your favorite photographs. When you run out of ink, you replace the complete cartridge.

  • Page 248: Bj Cartridge And Bj Tank Maintenance

    Hold the BJ cartridge on the sides only. Do not touch the silver plate on the bottom of the BJ cartridge or the silver metal or circuit area on the side. The metal area may become hot during printing. PRINT HEAD DO NOT TOUCH 9-10 Maintaining the MultiPASS C3500 HOLD HERE Chapter 9...

  • Page 249: Using Ink

    For optimum printing results, Canon recommends that you use the Canon BC-21e Color BJ Cartridge or the optional Canon BC-20 Black, BC-22e Photo, and BC-29F Neon BJ Cartridges with your MultiPASS.
  • Page 250 CARTRIDGE button. Open the Grasp both sides and lift it up. printer cover. 9-12 Maintaining the MultiPASS C3500 The cartridge holder moves to the center of the unit. DO NOT TOUCH THE RIBBON CABLE DO NOT TOUCH THE GUIDE RAIL...
  • Page 251 Do not try to move the cartridge holder manually; this may damage the unit. If the cartridge holder does not move and the unit beeps several times, unplug the MultiPASS C3500 and let it cool for several minutes. (The device has an automatic protection mode that prevents it from overheating.) After allowing it to cool, plug the unit in again and press...
  • Page 252 BJ cartridge Be careful not to touch the silver plate on the bottom straight into the of the BJ cartridge or the silver metal or circuit area on cartridge holder. the side. 9-14 Maintaining the MultiPASS C3500 TAPE Chapter 9...
  • Page 253 When exchanging one cartridge type for another (such as replacing a BC-21e with a BC-20), be sure to select the appropriate Color Model in the Graphics tab of the MultiPASS Printer Properties prior to printing from a Windows application. Chapter 9...

  • Page 254: Replacing A Bj Tank In The Bc-21E Color Bj Cartridge

    After allowing it to cool, plug the unit in again and press button to move the cartridge holder to the center of the CARTRIDGE unit. 9-16 Maintaining the MultiPASS C3500 The cartridge holder then moves to the center of the unit. DO NOT TOUCH THE RIBBON CABLE...
  • Page 255 Take the new Remove the orange protective cap. BJ tank out of Do not touch the bottom of the BJ tank; you may get ink its packaging. on your hands. Chapter 9 Maintaining the MultiPASS C3500 9-17...
  • Page 256 BJ cartridge from the home position, the cartridge will not be capped and may dry out. 9-18 Maintaining the MultiPASS C3500 The cartridge holder then moves to the home position on the right side of the unit.

  • Page 257: Storing A Bj Cartridge

    The protective cap must be removed from the cartridge before you set it in the storage box. Close the Be sure the lid snaps closed. storage box. Chapter 9 Maintaining the MultiPASS C3500 9-19...

  • Page 258: Transporting The Multipass

    Unplug the power cord. all cables. Disconnect the telephone lines and parallel cable. Lower the paper Remove the sending document support. rest and remove Remove the document support and output tray extension. all trays. 9-20 Maintaining the MultiPASS C3500 Chapter 9...
  • Page 260 9-22 Maintaining the MultiPASS C3500 Chapter 9...

  • Page 261: Troubleshooting

    General problems Technical notes Memory Clear Report If you have a problem with your MultiPASS C3500 and you cannot resolve it by referring to the information in this chapter, contact the Canon Computer Systems Customer Care Center. See page 1-4 for details.
  • Page 262 If you need to contact Canon directly, make sure you have the following information: Product name—MultiPASS C3500 Serial number MultiPASS Desktop Manager version number Place of purchase Nature of problem Steps you have taken to solve the problem and the results...

  • Page 263: Paper Jams

    Paper Jams On occasion, the document feeding into the MultiPASS or the paper in its sheet feeder may misfeed or jam. You can usually clear the problem easily. You need not unplug the MultiPASS to clear paper jams. Jams in the Automatic Document Feeder (ADF) Press STOP.
  • Page 264 Remove the While holding the operator panel open, remove the document. document. Pull it in either direction, but DO NOT force it. If a multipage document is loaded, remove the entire document from the ADF. Close the Gently press the operator panel until it clicks closed. operator panel.

  • Page 265: Jams In The Sheet Feeder

    Jams in the Sheet Feeder Gently pull any jammed paper out of the unit. Remove the stack Fan the paper, and tap it on a flat surface to even out the stack. of paper from the sheet feeder. Reinsert the paper into the sheet feeder. Make sure you adjust the paper guide to the stack, and that the stack does not exceed the limit mark.

  • Page 266: Lcd Messages

    LCD Messages The following messages are displayed in the LCD when the MultiPASS is performing a function or encounters an error. The Error Code appears on the Activity Report. Message Error Code — AUTO REDIAL #005/018 BUSY/NO SIGNAL CARTRIDGE JAMMED 10-6 Troubleshooting Cause...
  • Page 267 Message Error Code #052 CHANGE CARTRIDGE #001 CHECK DOCUMENT CHECK PAPER SIZE — CHECK PRINTER — CLEAR PAPER JAM — COMMUNICATING PLEASE WAIT Chapter 10 Cause Action The BJ cartridge is Replace the BJ cartridge. empty or its ink has The unit will then dried out.
  • Page 268 Message Error Code — DIALING #003 DOC TOO LONG — DOCUMENT READY — ECM RX — ECM TX — HANG UP PHONE — INSTALL BC-20/21 — INSTALL BC-21 — LOAD PAPER 10-8 Troubleshooting Cause Action The MultiPASS is Press STOP dialing the receiving want to cancel the fax machine.
  • Page 269 Message Error Code #037 MEMORY FULL — MEMORY FULL PLEASE WAIT — MEMORY USED #005 NO ANSWER #012 NO RX PAPER #022 NO TEL # #025 NOT AVAILABLE NOW — PHOTO INK USED — PLEASE WAIT — PUT IN CARTRIDGE Chapter 10 Cause Action...
  • Page 270 Message Error Code #009 REC. PAPER JAM — RECEIVED IN FILE — REC’D IN MEMORY — START AGAIN — STOP KEY PRESSED — TALK — TX/RX CANCELLED nnnn — TX/RX NO. 10-10 Troubleshooting Cause Action The MultiPASS has no Add paper or clear the paper in its sheet feeder, jam, then press or has a paper jam.

  • Page 271: Printing Problems

    Printing Problems Problem Cause light The MultiPASS may have a ALARM comes on and the paper jam. MultiPASS beeps while printing Data from computer is The power cord may not not printed be plugged in securely. The interface cable may not be securely connected to the MultiPASS and the computer.
  • Page 272 (It may be out of ink.) page 9-11. The application you are printing from may not be set up properly. The MultiPASS may not be set as the default printer or the selected printer. The printer driver may be configured with the wrong port.
  • Page 273 The application’s page size and margin settings may be incorrect. The selected printer driver may be incorrect. The MultiPASS suspends The print head may have print after every line is become too hot. If this happens, and wait several minutes to...

  • Page 274: Print Quality Problems

    Print jobs vanish or you Another Windows application are printing garbage on your computer may be trying to communicate with the printer port the MultiPASS Server is using. This conflict can result in strange printing behavior. Make sure the MultiPASS Server is loaded.
  • Page 275 See page 9-16. The BJ cartridge may need to be replaced. Replace it with a new one (see page 9-11). Check your printer driver to see what Print Quality you have selected. Printing in Draft mode will give the output a jagged look.

  • Page 276: Color Printing Problems

    The MultiPASS printer driver black (you are printing may not be selected. from an application that supports color printing The printer driver may not be but your output is selecting color. black ink only) The color BJ cartridge may not be installed or may not be working properly.

  • Page 277: Paper Feeding Problems

    Color images are Check to see if your MultiPASS missing some detail printer driver is set to Plain Paper, Color Mode, and Halftoning=Pattern. Paper Feeding Problems Problem Cause...
  • Page 278 Problem Cause Paper is loaded skewed Paper may not be stacked (printing is skewed) correctly in the sheet feeder. Multiple sheets load Paper may not be stacked into unit at the same correctly. time Sheets of paper may be sticking together. Too much paper may be stacked in the sheet feeder.

  • Page 279: Faxing Problems

    Envelopes do not load Envelopes may not be loaded correctly. You may need to choose the envelope setting in your printer driver. Envelopes may not match specifications for this unit. Faxing Problems Problem Cause Cannot send a...
  • Page 280 Problem Cause Cannot send a The one-touch or coded document (continued) speed dialing number you used may not be registered for the feature you want to use. The other party’s fax may be out of paper. There may be other documents being sent from memory.
  • Page 281 Problem Cause Cannot receive a The MultiPASS may not be fax automatically set to receive automatically. The MultiPASS may have a document stored in memory. The MultiPass Desktop Manager may have received the fax. An error may have occured during reception. The sheet feeder may be empty.
  • Page 282 Problem Cause Print quality is poor You may not be using the correct type of paper. The print head may need to be cleaned. The sending party may be having a problem. Error correction (ECM) may be disabled. Faxes do not print The BJ cartridge may not be installed correctly.

  • Page 283: Telephone Problems

    Telephone Problems Problem Cause You cannot dial The telephone line may not be connected properly. The unit may not be getting power. The MultiPASS may not be set for the type of telephone line in use (pulse/tone). The phone disconnects The MultiPASS may not be while you are talking plugged in properly.

  • Page 284: General Problems

    Problem Cause The MultiPASS will not The document may not be make a copy (continued) loaded correctly. The BJ cartridge is not installed. The MultiPASS may not be be operating properly. The MultiPASS’s memory MEMORY FULL appears in the LCD is full.

  • Page 285: Technical Notes

    MultiPASS be connected directly to an AC outlet and not a power strip to which your computer is connected. 2. Check both ends of the printer cable—at the computer and at the MultiPASS—to confirm that the cable is securely fastened.

  • Page 286: Memory Clear Report

    5. If the above procedures do not resolve the problem, please call the Canon Computer Systems Customer Care Center. See page 1-4 for details. If the error message clears, be sure to start up your system and check the MultiPASS.

  • Page 287: Appendix A Specifications

    Printing Specifications Printing Method Bubble Jet ink on-demand Paper Handling Automatic feed Manual feed Sheet Feeder Capacity – Auto Feed Only Maximum thickness of stacked paper: 0.4 inches (10 mm) Plain paper (20 lb or 75 g/m Glossy photo paper Banner paper Brilliant white paper High resolution paper...
  • Page 288 Canon High Resolution Paper HR-101 Canon T-Shirt Transfers TR-101 Canon Greeting Cards GC-101 Canon Bubble Jet Paper (water-resistant) LC-301 Fabric Sheet FS-101 for Canon Bubble Jet printers Canon CF-102 Transparencies Canon Back Print Film BF-102 Canon High Gloss Film HG-101 Commercial number 10 or European DL Draft mode—up to 2.5 ppm...
  • Page 289 Printable Area—Papers The shaded portion in the following figure shows the printing area for paper. The table lists the minimum margins. All Except Fabric Sheet Margin Inches 0.25 0.25 0.12 0.65 16.5 Printable Area—Envelopes The shaded portion in the following figure shows the printing area for a COM10 envelope.

  • Page 290: Bj Cartridges

    BJ Cartridges BC-21e Color BJ Cartridge Print head Print head life BJ tanks Ink color BJ tank yield BCI-21 Color BCI-21 Black BC-20 Black BJ Cartridge Print head Ink color Cartridge yield BC-22e Photo BJ Cartridge Print head Ink color Cartridge yield Specifications 64 nozzles for black...

  • Page 291: Facsimile

    Facsimile Applicable line Public switched telephone network Compatibility Data compression system MH, MR, MMR (ECM-MMR) Modem type Fax modem Modem speed 14400/9600/7200/4800/2400 bps Automatic fallback Transmission speed Approx. 6 seconds/page transmitting from memory Transmission/reception memory 672 KB DRAM, MR storage Up to 42 pages Up to 20 documents LCD displays memory used...
  • Page 292 Dialing Automatic dialing One-touch speed dialing (6 locations) Coded speed dialing (50 locations) Group dialing (55 locations) Manual dialing (with numeric buttons) Automatic redialing (including error redialing) Redial times: 1-10 Redial interval: 2-99 min Manual redialing Pause button (variable length: 1-15 sec) Networking Sequential broadcast (up to 57 locations) Automatic receiving...

  • Page 293: Copier

    Copier Scanning resolution B&W Text: 203 pels/in B&W Photo: 360 360 dpi with halftone Printing resolution 360 dpi Default size 100% Reduction sizes 70%, 80%, 90% Copy speed Black and white copy Initial copy—45 seconds Subsequent copies—20 seconds Multiple copies Up to 99 copies of a document Scanner Scanning method...
  • Page 294 Automatic document feeder Paper size—Up to 30 letter-size or A4-size sheets 10 legal size sheets (Based on 20 lb paper) Paper thickness Auto feed—0.003-0.005 in (0.08-0.13 mm) Manual feed—Up to 0.017 in (0.43 mm) Paper Weight Auto feed—20-24 lb (75-90 g/m Manual feed—24-90.7 lb (90-340 g/m Resolution Optical 300 dpi...

  • Page 295: Multipass Desktop Manager For Windows

    Scanned image The actual scanned image size for the MultiPASS C3500 is shown below. This information applies to documents that will be scanned for faxing or copying. There is a 0.12 in (3.0 mm) margin on either side of the sheet and a 0.16 in (4.0 mm) margin on the top and bottom that are not picked...

  • Page 296: General Specifications

    General Specifications Power Source 120V/60Hz Power Consumption Approx. 48W (Maximum) Approx. 8.4W (Standby) Dimension (W x D x H) 15.75 in 14.4 in 7.75 in (400 mm 365 mm 205 mm) Main unit – no trays Weight 12.3 lb (5.6 kg) Environmental Conditions Temperature: 50°...
  • Page 297 Space Requirements 24.3 in (618 mm) 14.4 in (365 mm) Appendix A Specifications A-11...

  • Page 298: Receiving Faxes And Phone Calls Automatically-Fax/Tel Mode

    Receiving Faxes and Phone Calls Automatically—Fax/Tel Mode In Fax/Tel mode, the MultiPASS monitors all incoming calls to see whether the call is from another fax machine or from a telephone: A-12 Specifications Appendix A...

  • Page 299: Appendix B Using The Multipass C3500 As A Stand-Alone Fax

    Using the MultiPASS C3500 as a Stand-alone Fax If you plan to use the MultiPASS C3500 as a stand-alone fax, and you do not install the MultiPASS Desktop Manager, you must enter your name and fax number from the operator panel. If you choose to use the MultiPASS C3500 this way, you will not be able to use its many features, such as speed dialing, PC faxing, or scanning.

  • Page 300: Entering Information In The Multipass

    Press < or > to move the cursor under the wrong character, and then enter the correct character. • Press STOP Using the MultiPASS C3500 as a Stand-alone Fax Description/Settings Sets the Receive Mode. Prints documents stored in the MultiPASS’s memory (when the MultiPASS Desktop Manager is installed).

  • Page 301: Entering Your User Information

    Use the month-day-year format (mm/dd/yy). Enter today’s date and the Precede single digits with a zero. time using the numeric buttons. Appendix B Using the MultiPASS C3500 as a Stand-alone Fax FUNCTION USER SETTINGS DATE & TIME 06/08/98 15:36 11/15/98...
  • Page 302 (up to 20 digits) using the numeric buttons. You can enter a space with the > button to make your number easier to read. Using the MultiPASS C3500 as a Stand-alone Fax 11/15/98 08:15 DATA ENTRY OK TEL =...
  • Page 303 Correct errors by moving the cursor to the error using < or > (on the one-touch speed dialing keypad) and entering the correct character. Appendix B Using the MultiPASS C3500 as a Stand-alone Fax DATA ENTRY OK UNIT NAME Characters...
  • Page 304 Press START/COPY DATA ENTRY OK when you finish entering your name. Press STOP to The MultiPASS returns to standby complete the mode. registration. Appendix B Using the MultiPASS C3500 as a Stand-alone Fax...

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