Page 2: Table Of Contents
Switching the Printer On Switching the Printer Off Printing on Paper and Other Media Media Size You Can Use with the Printer Media Type You Can Use with the Printer Media Type You Cannot Use with the Printer Loading Paper and Other Media...
Page 3 Using Glossy Photo Cards Using Banner Paper Using T-Shirt Transfers Using the BJ Cartridges BJ Cartridges You Can Use with the Printer Notes on Handling the BJ Cartridges Switching and Storing the BJ Cartridges Setting the Printer Driver Printer Driver Basics...
Page 4: Printing Photographs
Changing the Scanning Mode Saving the Image Using On-line Help for IS Scan Software Routine Maintenance Prolonging the Service Life of the Printer BJ Cartridge Maintenance When to Replace the BJ Cartridge Printing a Nozzle Check Pattern Cleaning the Print Head...
Page 5 Transporting the Printer Troubleshooting Printout is Unsatisfactory Printer Does Not Start or Stops in Mid-job Paper Jams or Does Not Feed The POWER Lamp Flashes Orange An Error Message Appears Scanner Problems Other Problems Avoiding Problems Before you Call for Help Speciﬁcations...
Page 6: Introduction
Thank you for purchasing the BJC-3000 Bubble Jet Printer. This Reference Guide provides complete explanations of the features and functions of the printer. To maximise the life of your printer, familiarise yourself fully with its functions and how to use it.
Page 7: How To Use This Manual
How to Use This Manual To view this Reference Guide, we recommend that you use Acrobat Reader 3.0 or Acrobat Reader 4.0. Please note that the screens displayed by Acrobat Reader 4.0 are slightly different. Use this button when you wish to enlarge the instruction screen of the Reference Guide.
Page 8 Displays a table of contents for the Reference Guide. Click the desired item to jump to the topic. Click the " " symbol when you wish to see detailed head- ings for each chapter. Click the " " symbol when you wish to return to the original display.
Page 9: Printer Features
Microsoft Windows 98 operating system, and iMac and Power Macintosh G3 computers. 720-dpi Full Scanner Function (option) If you purchase the Color Image Scanner Cartridge IS-32, you can also use your printer as a scanner. You can capture your favorite photographs and pictures and then edit them on your computer.
Page 10: Parts And Functions Of The Printer
Parts and Functions of the Printer Front View Rear View Inside the Printer Operation Panel Parts and Functions of the Printer...
Page 11: Front View
Paper Guide Ensures that the sheets from the stack in the auto sheet feeder feed straight into the printer. Always align this guide with the left edge of the paper loaded in the auto sheet feeder. Paper Rest Raise to support the paper, especially a larger paper size.
Page 12: Rear View
Provides a connection point for connecting a parallel interface cable to the printer. Printer Cable Connector (USB Interface) Provides a connection point for connecting a USB interface cable to the printer. Power Connector Provides a connection point for connecting the power cord to the AC power outlet.
Page 13: Inside The Printer
Inside the Printer Cartridge Holder Set the BJ Cartridge (colour, photo, black) or scanner cartridge. Cartridge Lock Lever Locks the BJ Cartridges onto the cartridge holder. Parts and Functions of the Printer...
Page 14: Operation Panel
Lights to indicate the status of the printer. Off: On (green): Flashing (green): Flashing (orange): Flashing (orange and green): Service error. Contact a Canon service facility. RESUME button After you have removed the cause of a printer error, press the RESUME button to resume printing.
Page 15 A nozzle check pattern is printed out. • If you release the button after the lamp ﬂashes three times: Paper feed roller cleaning is performed In this case,you must place the cleaning sheet in the auto sheet feeder in advance. Parts and Functions of the Printer...
Page 16: Connecting And Switching On The Printer
Connecting and Switching On the Printer About the Printer Cable Notes on Handling the USB Interface Connecting the Power Cord Switching the Printer On Switching the Printer Off Connecting and Switching On the Printer...
Page 17: About The Printer Cable
About the Printer Cable The printer is equipped with a parallel interface and USB interface. To connect the printer to your computer, you need a commercially available parallel or USB printer cable(interface cable) that supports bi-directional communication. The bi-directional communication capa- bility is required for the Printer Status feature to operate.
Page 18: Notes On Handling The Usb Interface
Notes on Handling the USB Interface When you use the printer through the USB interface, you can connect or disconnect the USB interface cable while the printer and computer are turned on. However, you must take care over the following points.
Page 19 USB hub. When you connect multiple printers using the USB interface, use the external USB hub and then install the printer driver each time you connect the printer. For more details on the procedures for installing the printer driver, please refer to the Driver and Utility Guide for Windows Users in the Reference Guide (CD-ROM) or the Driver and Utility Guide for Macintosh Users (book), depending on the computer system you are using.
Page 20: Connecting The Power Cord
• Never move the printer with the power cord still plugged into the power outlet. • Do not connect the printer to an outlet that is shared by other appliances. If the power outlet is shared with other appliances such as an air condi tioner, photo copier or ﬂuorescent lamp, the electrical noise generated by...
Page 21: Switching The Printer On
If you detect smoke, unusual smells or strange noises around the printer, Warning press the POWER button to switch the printer off, unplug the power cord from the power outlet and contact a Canon service facility immediately. ) to switch the printer on. Connecting and Switching On the Printer...
Page 22: Switching The Printer Off
Note If you do not intend to use the printer for an extended period, press the POWER button to switch the printer off and then unplug the power cord from the power outlet.
Page 23: Printing On Paper And Other Media
Printing on Paper and Other Media Media Size You Can Use with the Printer Media Type You Can Use with the Printer Media Type You Cannot Use with the Printer Loading Paper and Other Media Setting the Paper Thickness Lever...
Page 24: Media Size You Can Use With The Printer
Media Size You Can Use with the Printer The following table lists the standard paper sizes that can be used with the printer. Paper A5 (vertical) A5 (horizontal) Letter Legal Envelope (European DL) Envelope (US Com. #10) Glossy Photo Cards Width x Height 148.0mm x 210.0mm...
Page 25 Height: 100.0mm to 355.6mm (3.94" to 14.00") Media of the following weight can be loaded for printing. When using the auto sheet feeder: Media Size You Can Use with the Printer 64g/m to 105g/m Printing on Paper and Other Media...
Page 26: Media Type You Can Use With The Printer
Media Type You Can Use with the Printer Plain paper and special Canon media are recommended for use with the printer. Specify the media name and size when you purchase Canon special media. Also refer to the instructions provided with special media for details about handling and printing.
Page 27 Canon Special Media Canon offers a range of special paper and ﬁlms for the reproduction of superb images in vibrant colours. • Bubble Jet Paper LC-301 Provides the standard print quality. Standard photocopier paper can be used if its weight is within the range...
Page 28 These can be used to prepare materials for use with an overhead projec- tor. To avoid paper jams and other problems, never use transparencies intended for use with other Canon BJ printers (e.g., CF-101), laser beam printers or photocopiers. Using Transparencies •...
Page 29 Media Type You Can Use with the Printer • T-Shirt Transfer TR-201 This is a media for creating iron-on prints for T-shirts. You can make an original T-shirt simply by printing your favourite photograph or illustration onto this media. Please note that the original image is reversed horizontally (mirrored) when printed.
Page 30: Media Type You Cannot Use With The Printer
Media Type You Cannot Use with the Printer To avoid poor print quality and possible damage to the printer, never use the types of media listed below. • Folded paper • Curled paper • Creased or crumpled paper • Damp or wet paper •...
Page 31: Loading Paper And Other Media
Loading Paper and Other Media Landscape and Portrait There are two methods of orientation you can use to load the printer, depending on the type of media you intend to load. • When the long edge of the paper is fed into auto sheet feeder, this is called Landscape orientation.
Page 32: Print Side
Print Side The following media must be printed on its correct side. • Envelope • High resolution paper • Back print ﬁlm • Glossy photo paper • High gloss photo ﬁlm • Glossy photo card • T-shirt transfers Loading Paper and Other Media Must be printed on the address side.
Page 33 Number of sheets that can be loaded at a time The type of paper feed and the number of sheets that can be loaded vary according to the type of media. Make sure that the paper stack is not higher than the Load Limit mark on the auto sheet feeder.
Page 34: Setting The Paper Thickness Lever
Setting the Paper Thickness Lever Before you print, be sure to switch the Paper Thickness Lever between Up and Down as listed below. Media type Plain paper Envelope High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards Transparencies Back Print Film Banner Paper...
Page 35: Printing Area
Printing Area To ensure the best print quality, the printer allows a margin along each edge of the media. (The printing area varies according to the media size.) Please note that the term "printing area" represents both the recommended area for the optimum print quality and the entire area where the printer can technically print.
Page 36 A5 (vertical), A5 (horizontal), B5, A4 Printable Area (width A5 (vertical) A5 (horizontal) 3.0mm 5.0mm Note *: Printing in this area can adversely affect the print quality or the paper feed precision. height) Size (mm) 141.2mm 203.2mm 175.2mm 203.2mm 32.0mm 26.0mm 3.4mm 3.4mm...
Page 37 Letter, Legal Printable Area (width Letter Legal 3.0mm 5.0mm Note *: Printing in this area can adversely affect the print quality or the paper feed precision. height) Size (mm) 203.2mm 203.2mm 32.0mm 26.0mm 6.4mm 6.3mm Recommended printing area Printable area where it is possible to print.* Printing Area 271.4mm 347.6mm...
Page 38: Glossy Photo Cards
Glossy Photo Cards Printable Area (width Glossy Photo Cards* 32.0mm 26.0mm 5.1mm Recommended printing area (The printable area is identical to each other.) height) Size (mm) 109.4mm 159.9mm 4.1mm Printing on Paper and Other Media Printing Area...
Page 39 European DL Envelope Printable Area (width European DL 3.0mm 7.0mm 6.4mm 10.4mm height) Size (mm) 220mm 110mm Recommended printing area (The printable area is identical to each other.) Printing on Paper and Other Media Printing Area...
Page 40 US Com. #10 Envelope Printable Area (width US Com. #10 3.0mm 7.0mm 6.4mm 31.7mm height) Size (in.) 9.5" 4-1/8" Recommended printing area (The printable area is identical to each other.) Printing on Paper and Other Media Printing Area...
Page 41: Banner Paper
Banner Paper Printable Area (width Banner Paper 32.0mm 3.0mm 3.4mm 3.4mm Min. 2 sheets Recommended printing area Printable area where it is possible to print.* Note *: Printing in this area can adversely affect the print quality or the paper feed precision.
Page 42: Notes On Handling Media
Notes on Handling Media • Whenever possible, hold the paper by the edges and avoid touching the print side. Any scratching or soiling on the print side will adversely affect the print quality. • When storing your media, put the media back in its original packaging and avoid locations that are exposed to direct sunlight or that are subject to high temperatures or humidity.
Page 43 Using Plain Paper or High Resolution Paper Make sure that the printer is switched on and the paper thickness lever is set to the Up position. Raise the paper rest as shown in the ﬁgure. When you are using plain paper for printing, the print side of the paper may be scratched and stained if the paper is thick.
Page 44 Using Plain Paper or High Resolution Paper Fan the stack to remove static cling and align the edges of the stack by tap- ping them on a ﬂat surface. (Loading the paper without ﬁrst fanning and aligning the edges could cause paper jams.) To avoid touching the print surface, always handle media by the edges.
Page 45 Load the stack of paper as follows: (a) Align the stack with the right side of the auto sheet feeder and insert it into the auto sheet feeder. • Plain paper • High Resolution Paper Load the paper with the whiter side facing up. (b) Slide the paper guide to the left side of the stack until it is snug.
Page 46 Windows Open the Printer Properties dialogue box, then select the most appropri- ate icon in the Choose Print Mode box under the Main tab. Select Plain Paper (when printing on plain paper) or High Resolution Paper (when print- ing on High Resolution Paper) in the Media Type box.
Page 47 • After you have printed several packages of High Resolution Paper, use one of the cleaning sheets provided with the packages to clean the feed rollers of the printer. Cleaning the feed rollers prevent misfeeds and jams. Cleaning the Paper Feed Rollers...
Page 48: Using Envelopes
Using Envelopes Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Switching the Printer On Paper output tray • To avoid poor print results, do not attempt to print on envelopes with Important embossed or treated surfaces.
Page 49 Prepare the envelopes. (a) Press down ﬁrmly on the corners of the envelopes and all edges to ﬂat- ten the envelopes and expel all air. (b) If the envelopes are still warped, hold the edges of the envelopes diag- onally and bend gently. Make sure that the ﬂaps are straight. (c) To ensure that the envelopes feed correctly, use a pen or similar object to ﬂatten the ﬂaps.
Page 50 Using Envelopes Load the envelopes as follows. (a) Load top edge of the address side (ﬂap sides down) into the auto sheet feeder and align the stack with the right side of the auto sheet feeder. (b) Slide the paper guide to the left side of the stack until it is sung. Print side (address side) The maximum number of envelopes you can load is 10 pieces.
Page 51 Windows Open the Printer Properties dialogue box, then select the most appropri- ate icon in the Choose Print Mode box under the Main tab. Select Enve- lope in the Media Type box. Also make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.
Page 52 Select "DL Env. 220.0 x 110mm" or "#10 Env. 9.50 x 4.12 in" for the enve- lope size. Normally you can set the envelope size with the application program. Start the print job. Remove each printed envelope as it is ejected from the printer. Using Envelopes Printing on Paper and Other Media...
Page 53: Using Transparencies
Using Transparencies Make sure that the printer is switched on and the paper thickness lever is set to the Up position. Raise the paper rest as shown in the ﬁgure. Switching the Printer On Paper rest Paper thickness lever Paper output tray...
Page 54 Fan the transparencies to remove static cling and tap the edges against a ﬂat surface to align them neatly. (Fanning and aligning the sheets prevents misfeeds and paper jams.) • To avoid touching the print surface, always handle the sheets by the Important edges.
Page 55 Load the transparencies as follows. (a) With the print side facing up, place, one sheet of A4 or Letter size paper under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. (b) Slide the paper guide to the left side of the stack until it is snug.
Page 56 Windows Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Transpar- ency in the Media Type box. Also make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. (Change the settings if necessary.)
Page 57 Using Back Print Film Make sure that the printer is switched on and the paper thickness lever is set to the Up position. Raise the paper rest as shown in the ﬁgure. Switching the Printer On Paper rest Paper thickness lever...
Page 58 Fan the back print ﬁlm to remove static cling and tap the edges against a ﬂat surface to align them neatly. (Fanning and aligning the sheets prevents misfeeds and paper jams.) If the ﬁlm is curled, bend it slightly in the opposite direction of the curl to straighten it.
Page 59 Note Windows Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Back Print Film in the Media Type box. Also make sure that the BJ Cartridge Type set- ting matches the BJ Cartridge you are using.
Page 60 BJ Cartridge you are using. Start the print job. Remove each printed back print ﬁlm as it is ejected from the printer. Do not touch the printed side until the ink is completely dry. About 15 min- utes is required for drying.
Page 61 Using Glossy Photo Paper Make sure that the printer is switched on and the paper thickness lever is set to the Up position. Raise the paper rest as shown in the ﬁgure. Switching the Printer On Paper rest Paper thickness lever...
Page 62 Using Glossy Photo Paper Fan the glossy photo paper to remove static cling and tap the edges against a ﬂat surface to align them neatly. (Fanning and aligning the sheets prevents misfeeds and paper jams.) If the ﬁlm is curled, bend it slightly in the opposite direction of the curl to straighten it.
Page 63 Load the glossy photo paper as follows. (a) With the print side (glossy side) facing up, place the loading support sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. (For details, refer to the instructions provided with the package.) (b) Slide the paper guide to the left side of the stack until it is snug.
Page 64 Windows Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy Photo Paper in the Media Type box. Also make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. (Change the settings if necessary.)
Page 65 Do not use the Photo BJ Cartridge for printing the high gloss photo ﬁlm.Use the Color BJ Cartridge. Make sure that the printer is switched on and the paper thickness lever is set to the Up position. Raise the paper rest as shown in the ﬁgure.
Page 66 Load one sheet of high gloss photo ﬁlm as follows. (a) Remove one sheet from the package and hold the glossy side up with the cut corner up and on the right. Align the right edge with the right side of the auto sheet feeder and insert the sheet into the auto sheet feeder.
Page 67 Windows Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select High Gloss Photo Film in the Media Type box. Also make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using.
Page 68 Using Glossy Photo Cards Make sure that the printer is switched on and the paper thickness lever is set to the Up position. Raise the paper rest as shown in the ﬁgure. Switching the Printer On Paper rest Paper thickness lever...
Page 69 Load the glossy photo cards as follows. (a) With the print side (glossy side) facing up, place the loading support sheet B provided with the package under the stack. Load the stack with the edges aligned against the right side of the auto sheet feeder. (For details, refer to the instructions provided with the Glossy Photo Cards package.) (b) Slide the paper guide to the left side of the stack until it is snug.
Page 70 Windows Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select Glossy Photo Cards in the Media Type box. Also make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. (Change the settings if necessary.)
Page 71 Start the print job. Remove each printed card as it is ejected from the printer. Do not touch the printed side until the ink is completely dry. About 2 min- utes is required for drying. Tear away the strip of the glossy photo card. For more details, see the instructions provided with the Glossy Photo Cards package.
Page 72 Using Banner Paper Make sure that the printer is switched on and the paper thickness lever is set to the Down position. Lower the paper rest. Switching the Printer On Before you tear off the sheets, make sure that you take one more sheet than you need for printing.
Page 73 Note • You can print on either side of banner paper. • Neatly fold the unprinted paper behind the printer and do not allow it to hang over the edge of the table Print side up Printing on Paper and Other Media...
Page 74 Using Banner Paper Gently fold over the perforations between the ﬁrst and second sheet. Printing on Paper and Other Media...
Page 75 Using Banner Paper Be sure to provide ample space in front of the printer so each sheet is sup- ported as it comes out of the printer and then allowed to hang over the edge of the table as shown in the ﬁgure.
Page 76 Windows Open the Printer Properties dialogue box, then click the Page Layout tab. Check the radio button for Banner Printing in the Layout box. When a con- ﬁrmation message appears, click the OK button. (If you need detailed infor- mation on banner printing, click the Help button.) Macintosh Check the radio button for Banner Printing in the Page Setup dialogue box.
Page 77 (Change the settings if necessary.) Macintosh Select the most appropriate icon that indicates the print mode in the Printer Properties dialogue box. Specify the media type (Plain Paper), and the BJ Cartridge you are using. Note When using an iMac or Power Macintosh G3, select Banner Printing before creating a document using an application program.
Page 78 Using T-Shirt Transfers Make sure that the printer is switched on and the paper thickness lever is set to the Up position. Raise the paper rest. Switching the Printer On Load the transfer sheet as follows. (a) Remove one transfer sheet from the package and hold it with the green lines down and the print side up.
Page 79 Windows Open the Printer Properties dialogue box, then select the most appropriate icon in the Choose Print Mode box under the Main tab. Select T-Shirt Transfer in the Media Type box. Also make sure that the BJ Cartridge Type setting matches the BJ Cartridge you are using. (Change the settings if necessary.)
Page 80 Using the BJ Cartridges BJ Cartridges You Can Use with the Printer Notes on Handling the BJ Cartridges Switching and Storing the BJ Cartridges Using the BJ Cartridges...
Page 81 Types of BJ Cartridge and their use Three types of BJ Cartridge (Color BJ Cartridge, Photo BJ Cartridge, and Black BJ Cartridge) can be used with this printer. Use whichever cartridge is appropriate for the work you are doing. Color BJ Cartridge...
Page 82 When a colour runs out, only that colour’s ink tank needs to be replaced. Black: Cyan: Magenta: Yellow: Replacing the Ink Tanks BJ Cartridges You Can Use with the Printer Ink Tank BCI-3BK Ink Tank BCI-3C Ink Tank BCI-3M Ink Tank BCI-3Y Using the BJ Cartridges...
Page 83 When a colour runs out, only that colour’s ink tank needs to be replaced. Photo Black: Photo Cyan: Photo Magenta: Yellow: Replacing the Ink Tanks BJ Cartridges You Can Use with the Printer Ink Tank BCI-3PBK Photo Ink Tank BCI-3PC Photo Ink Tank BCI-3PM Photo Ink Tank BCI-3Y Using the BJ Cartridges...
Page 84 BJ Cartridges You Can Use with the Printer Black BJ Cartridge BC-30 This BJ Cartridge contains pigment black ink which takes longer to dry than general dye ink, but produces extremely sharp, water-resistant text and graphics. This is intended for printing monochrome documents.
Page 85 BJ Cartridges before purchase. In order to print correctly, you must have the correct ink tanks installed for each BJ Cartridge. • When you purchase a Canon’s Photo BJ Cartridge, make sure that you specify the Color BJ Cartridge BC-34 Photo. Other Photo BJ Cartridge cannot be used with the BJC-3000 printer.
Page 86 Notes on Handling the BJ Cartridges When you store the unused BJ Cartridges... After you replace the BJ Cartridge with another one, always store the unused BJ Cartridge in a BJ Cartridge container. If the BJ Cartridge is not properly stored in the container, the ink will dry out and the BJ Cartridge can no longer be used.
Page 87 Important • Do not attempt to reattach the protective cap and protective tape after removing them. Observe all local regulations regarding the location and method of disposing of them. • Do not leave an empty ink tank in a BJ Cartridge. Remove it immediately after ink runs out.
Page 88 Switching and Storing the BJ Cartridges Switching the BJ Cartridge You can switch the BJ Cartridge depending on the needs of the print job. Always store the extra BJ Cartridge in a BJ Cartridge container. Important • Do not attempt to reattach the protective cap and protective tape after removing them.
Page 89 Switching and Storing the BJ Cartridges • When you replace an ink tank, note the name and number and replace it Note only with an identical ink tank. • If the print head is worn out, replace the entire BJ Cartridge. Using the BJ Cartridges...
Page 90: Setting The Printer Driver
Setting the Printer Driver Printer Driver Basics Preparing and Executing a Print job Selecting the Print Mode Selecting the BJ Cartridge Selecting the Media Type and Paper Size About Detailed Print Settings Using On-line Help for Printer Driver Setting the Printer Driver...
Page 91: Printer Driver Basics
Printer Driver Basics The printer driver is a program that converts the text or image ﬁles you created with an application program and then sends the converted data to the printer. The printer driver works on processing the data so the printer can use it.
Page 92 Before you start a print job, you need to specify the print settings. The print settings in the printer driver allow ﬁne control over the print quality and colour adjustment, but you can sim- plify the setup procedure as follows.
Page 93 Also make sure that the Paper Size setting in the Page Layout tab matches the setting in the application program. Click the OK button to close the Printer Properties dialogue box. Click the OK button in the Print window. Printing begins.
Page 94: Selecting The Print Mode
Selecting the Print Mode The following print modes are pre-registered in the printer driver. Select the most appropri- ate icon according to your print purpose. Select the desired icon in the Choose Print Mode box under the Main tab. Windows...
Page 95 When the Black BJ Cartridge or Color BJ Cartridge is used, the Super- Note Photo selection must not be used. BJ Cartridge:Colour Media Type:Plain Paper BJ Cartridge:Colour Media Type:High Resolution Paper BJ Cartridge:Photo Media Type:High Resolution Paper Selecting the Print Mode Setting the Printer Driver...
Page 96 Select the desired icon in the Printer Properties dialogue box. The most Macintosh appropriate print settings are pre-registered in each icon for a particular type of print job. Also specify the BJ Cartridge and Media Type settings according to the BJ Cartridge and print media you use for printing.
Page 97 Used when the Black BJ Cartridge is installed in the car- tridge holder. Used when the Color BJ Cartridge is installed in the car- tridge holder. Used when the Photo BJ Cartridge is installed in the cartridge holder. Setting the Printer Driver...
Page 98 Printer Properties dialogue box (Main tab for Windows) • When Grayscale Print is enabled, a colour document can be printed in Note monochrome. • When Black is selected for BJ Cartridge, Grayscale Print is grayed out and cannot be used.
Page 99 Macintosh When you create a document using the application program, select Page Setup from the File menu and then specify the paper size in the Paper Size box. Setting the Printer Driver...
Page 100: Media Type
Selecting the Media Type and Paper Size Media Type: Make sure that the Media Type setting matches the print media you use for printing. Printer Properties dialogue box (Main tab for Windows) Setting the Printer Driver...
Page 101 About Detailed Print Settings The printer driver allows ﬁne control over the print settings such as print quality, colour adjustment, scaled printing, stamp, background and even special effects. For details on the print settings of the printer driver, refer to the following instructions depending on the system you are using.
Page 102 • To ﬁnd information on a particular topic... Windows When you click the "?" button on the upper right corner of the Printer Prop- erties dialogue box, the shape of the mouse pointer changes to "?". Click the desired item to learn more about the item. A detailed explanation appears.
Page 103 Select Balloon Help from the Help menu. Move the mouse pointer to the item to learn more about the item. To close the Help instructions, select Hide Balloon Help from the Help menu. Using On-line Help for Printer Driver Setting the Printer Driver...
Page 104 Printing Photographs Tips for Printing Photographic Images (I) Tips for Printing Photographic Images (II) About Photo Optimizer Printing Photographs...
Page 105: Tips For Printing Photographic Images (I)
Internet, take care over the following three points. • Use the Photo BJ Cartridge. • Use special media designed for reproducing photographs. • Use correct print settings in the printer driver. Printing Photographs...
Page 106: Tips For Printing Photographic Images (Ii)
Tips for Printing Photographic Images (II) Make sure that the printer is switched on. Also make sure that the Photo BJ Cartridge is installed in the cartridge holder. Load special print media in the auto sheet feeder of the printer.
Page 107 Select Photo in the BJ Cartridge setting, and click the Print button. Note For optimum reproduction of all the colour tones, make sure that the Media Type setting is correct for the media you have loaded in the printer. Tips for Printing Photographic Images (II) Printing Photographs...
Page 108 Use the Photo Optimizer to compensate unsatisfactory colour bal- ance and over- or underexposure before printing. Windows Open the Printer Properties dialogue box, then click the Main tab. Click the Advanced button. Select Photo Optimizer in the Quality tab.
Page 109 About Photo Optimizer Macintosh Select Photo Optimiser in the Quality panel. The Photo Optimiser feature works on the image that is edited using the edit menu such as "Cut" and "Rotate" in a graphics application program. Disabled Enabled Printing Photographs...
Page 110 Using the Scanner Scanner Driver Basics Installing the Scanner Cartridge Using the White Calibration Sheet Using the Scanning Holder About the Scanning Area Launching IS Scan Changing the Scanning Mode Saving the Image Using On-line Help for IS Scan Software Using the Scanner...
Page 111 Scanner Driver Basics Installing the Color Image Scanner Cartridge IS-32 in the printer makes it possible to scan and save images such as your favourite photographs and greeting cards. Photograph As a home page As a greeting card As a wall paper for your computer...
Page 112 Before using the printer as a scanner, you must install the printer driver. The scanner driver is a program that converts image ﬁles you have scanned and then sends the converted data to the computer. The scanner driver works on processing the data so the computer can use it.
Page 113 Scanner Driver Basics TWAIN is the name of the group that deﬁned the standards for passing data Note from digital devices like scanners to software applications running on 32-bit platforms. Using the Scanner...
Page 114: Installing The Scanner Cartridge
Installing the Scanner Cartridge Optical components Electrical contacts The scanner cartridge is composed of precision components. Do not touch Important the electrical contacts and optical components, such as lenses, to avoid poor scanning results, poor contact and static electricity. Keep the scanner cartridge in its storage box when it is not used. Note Using the Scanner...
Page 115 Make sure that the printer is switched on and open the front cover. The car- tridge holder moves to the left side. Switching the Printer On Raise the cartridge lock lever to unlock the BJ Cartridge. Remove the entire BJ Cartridge with the ink tanks in place.
Page 116 Make sure that the paper thickness lever is set to the Up position and close the front cover. Before closing the front cover of the printer, make sure that the paper thick- Note ness lever is set to the Up position. If you scan the image with the paper thickness lever set in the Down position, scanning results may be unsatis- factory.
Page 117 ﬁrst time after purchase, or when the system needs to update the white level calibration data. Place the white calibration sheet in the scanning holder, and then load it in the auto sheet feeder of the printer as shown in the ﬁgure. Using the Scanning Holder Important...
Page 118 When using IS Scan Plus Windows Select Capture Image from the Main menu screen. Click the Custom but- ton in the Scanning Mode box, and then select White Level from in the Cus- tom Settings dialogue box. When using IS Scan directly as a stand-alone application program Select Settings from the Main menu screen, then select White Level in the Macintosh dialogue box.
Page 119 Important • Do not leave the white calibration sheet in locations that are exposed to direct sunlight or that are subject to high temperatures or humidity. • Do not bend or wrinkle the white calibration sheet. • When cleaning the white calibration sheet, use a soft cloth that is dipped in a weak, neutral detergent solution, and then wipe its wet surface off with a dry, soft cloth.
Page 120 Using the Scanning Holder The scanning holder is used for holding the image you wish to scan or the white calibration sheet.Insert the image into the scanning holder, aligning it with the deﬁning point. It is in dicated in the next page. Scanning holder Important •...
Page 121 Load the image you wish to scan in the scanning holder. Be careful that you place the image in the deﬁning point correctly as shown in the ﬁgure. (The deﬁning point is set 3.4mm away from the left margin and 6mm away from the top margin.) 3.4mm Scanning area (width)
Page 122: Scanning Area
(The scanning holder is 0.2mm thick so the image you wish to scan must be within 0.25mm thick.) To prevent possible damage to the printer or scanner cartridge, do not scan Note the image with paper clips or staplers.
Page 123 Launching IS Scan If you have a TWAIN-compatible graphics application program, you can use the scanner function in combination with IS Scan. This section describes how to launch IS Scan from within the TWAIN-compatible graphics application program. For details on how to use IS Scan Plus for windows and how to use IS Scan directly as a stand-alone application program for Macintosh,refer to the User’s Guide.
Page 124 (Normally the "Acquire" or "TWAIN" command is selected from the File menu. Please note that the dialogue box to select the device driver varies according to the graphics application program you use.) Select Canon IS Scan2, then click the button to enable the settings. (e.g., Windows OK or Select).
Page 125 Launching IS Scan Launch IS Scan from within the graphics application program. An image which is being scanned is displayed in the preview area and the Windows Scan button changes to the Transfer button. Preview area Using the Scanner...
Page 126 Launching IS Scan Macintosh An image which is being scanned is displayed in the preview area. Preview area Note For more details on the operation procedures, refer to the on-line Help. Using the Scanner...
Page 127 Launching IS Scan Click the Transfer button. IS Scan is closed automatically and then the scanned image is displayed in the TWAIN-compatible graphics application program. For more details on how to adjust and enhance the image, refer to the doc- Note umentation of the graphics application program.
Page 128: Changing The Scanning Mode
Changing the Scanning Mode After IS Scan or IS Scan Plus is launched, it is necessary to change the settings according to the image you wish to scan. When using IS Scan Plus Select the desired button under Scanning Mode. The optimum settings are pre-registered based on the contents of a scanning job.
Page 129 When using IS Scan from within a TWAIN-compatible graphics application program Windows Note When you select the Custom button, the Custom Settings dialogue box opens and allows you to adjust all the scanning settings for special scan- ning jobs. For more details, refer to the on-line Help for IS Scan. Changing the Scanning Mode Select the paper size in the Paper Size box.
Page 130 Macintosh When you select User Setting in the Scanning mode, you can adjust all the Note scanning settings for special scanning jobs. For more details, refer to the on-line Help for IS Scan. Changing the Scanning Mode Select the paper size. Select the type of the image you wish to scan.
Page 131 Saving the Image After scanning is completed, save the image for using it in your graphics application program. When using IS Scan Plus Windows Click the Save button. When the Save As dialogue box is displayed, enter a ﬁle name, drive or folder name and ﬁle format type.
Page 132 When using IS Scan from within a TWAIN-compatible graphics application program Launch IS Scan from within the graphics application program. Click the Scan button. After scanning is completed, the Scan button changes to the Transfer button. Click the Transfer button. The scanned image is displayed in the TWAIN- compatible graphics application program.
Page 133 Using On-line Help for IS Scan Software When you want to learn about a particular topic, the on-line help function provides the nec- essary information on the screen of your computer. Click the Help button on the screen. Click the desired item to learn more about the item. A detailed explanation appears.
Page 134 The way of opening the on-line Help varies according to the IS Scan Soft- ware you are using. When using IS Scan Help • Click the Help button. • Click the Help button in the Custom Settings dialogue box. When using IS Scan from within a TWAIN-compatible graphics application program •...
Page 135 Routine Maintenance Prolonging the Service Life of the Printer BJ Cartridge Maintenance When to Replace the BJ Cartridge Printing a Nozzle Check Pattern Cleaning the Print Head Replacing the Ink Tanks Replacing the BJ Cartridge Aligning the Print Head Cleaning the Printer...
Page 136: Prolonging The Service Life Of The Printer
To ensure a long service life for your printing, clean it frequently and replace consumable items such as the BJ Cartridges when required. Before you move the printer to a new loca- tion, pack it in its original box and packing material to prevent damage during shipping.
Page 137: Bj Cartridge Maintenance
BJ Cartridge Maintenance Overtime ink tanks run out and require replacement and eventually the BJ Cartridges also require replacement after the print heads wear out. The following topics regarding BJ Car- tridge maintenance describe how to check the status of the BJ Cartridges and take the appropriate actions to correct problems.
Page 138: When To Replace The Bj Cartridge
When to Replace the BJ Cartridge If the printout appears streaked or blurred, open the front cover of the printer and visually check the level of the ink in all the ink tanks. If remaining ink is low or has run out, replace...
Page 139 Print a nozzle check pattern. Nozzle check pattern poor quality? Execute normal print head cleaning. Nozzle check pattern poor quality? Execute deep print head cleaning. Nozzle check pattern poor quality? Replace the BJ Cartridge. Execute print head alignment. Printing a Nozzle Check Pattern Cleaning the Print Head (Normal Print Head Cleaning) Cleaning the Print Head (Deep Print Head Cleaning) Replacing the BJ Cartridge...
Page 140: Printing A Nozzle Check Pattern
Print the nozzle check pattern when your printouts are streaked or the colour tones are not correct, or after print head cleaning was performed. Windows Open the Printer Properties dialogue box. Click the Maintenance tab. Click the nozzle check pattern icon in the Test Prints box.
Page 141 Note You can print a nozzle check pattern with the print driver or with the RESUME button on the printer. To print the nozzle check pattern with the button, press and hold down the RESUME button until the POWER lamp ﬂashes twice, and release it.
Page 142 If patterns (2) are not overlapped perfectly, print head alignment is required. Aligning the Print Head Note Each pattern indicates the status of the nozzles of the BJ Cartridges installed in the printer. • Black Cartridge BC-30 (1) Nozzle check pattern (2) Print head alignment check pattern for...
Page 143: Cleaning The Print Head
Cleaning the Print Head Cleaning the print head clears the nozzles. There are two ways to clean the print head: nor- mal print head cleaning and deep print head cleaning. Always execute normal print head cleaning ﬁrst. If this does not correct the problem then execute deep print head cleaning. Cleaning the print head consumes ink so clean the print head only when Important necessary.
Page 144 Select the Print head cleaning icon. Note You can also start print head cleaning with the RESUME button on the printer. Press and hold down the RESUME button until the POWER lamp ﬂashes once, and release it. Cleaning the Print Head...
Page 145 When a conﬁrmation message appears, make sure that the printer is switched on and then click the OK button. Print head cleaning begins. (It takes about 40 seconds until print head cleaning is completed and the POWER lamp stops ﬂashing.) Print a nozzle check pattern to conﬁrm the success of normal print head...
Page 146 Note print head cleaning does not correct the problem, perform deep print head cleaning. Windows Open the Printer Properties dialogue box. Click the Maintenance tab. Click the deep print head cleaning icon in the Print Head Cleaning box. Macintosh Select Page Setup from the File menu.
Page 147 When a conﬁrmation message appears, make sure that the printer is switched on and then click the OK button. Print head cleaning begins. (It takes about a few minutes until print head cleaning is completed and the POWER lamp stops ﬂashing.) Print a nozzle check pattern to conﬁrm the success of deep print head...
Page 148: Replacing The Ink Tanks
Replacing the Ink Tanks The following pages describe how to replace empty ink tanks. Note When you purchase extra ink tanks, make sure that you get the correct ink tanks for each BJ Cartridge. • For Color BJ Cartridge BC-33 Color BJ Cartridge BC-33 •...
Page 149 Make sure that the printer is switched on and open the front cover. The car- tridge holder moves to the left side. • If you need to replace more than one ink tank, do not remove the ink Note tanks together. Remove and replace each ink tank one by one to ensure that each new ink tank is inserted in the correct slot.
Page 150 Do not remove the BJ Cartridge! Leave the BJ Cartridge installed in the printer and remove only the ink tank(s). Fix tab Discard empty ink tanks according to the local laws and regulations regard- Note ing disposal of consumables.
Page 151 Remove the new ink tank from its package. Pull the orange tape up and against the perforations to open the packing ﬁlm. • Remove the ﬁlm carefully so you do not remove the label from the ink Important tank. The label is needed to match the ink tank with the correct slot of the BJ Cartridge.
Page 152 Grip the bottom of the ink tank as shown in the ﬁgure and twist off the orange protective cap in the direction of the arrow. Do not press this side of the ink tank, to prevent ink spills. • Never attempt to reattach a protective cap to an ink tank. Discard the Note protective cap according to the local laws and regulations regarding dis posal of consumables.
Page 153 Replacing the Ink Tanks Hold the new ink tank at a slight angle, align it with the correct slot, then press down gently on top of the ink tank until it locks in place. Make sure that you insert the ink tank in the correct slot of the cartridge holder.
Page 154 To lock the ink tank in place, press down on top of the ink tank. Press down until the ink tank locks in place with a click. Close the front cover. The cartridge holder returns to the home position, and print head cleaning begins automatically.
Page 155 If the print quality remains poor even after replacing the ink tanks and cleaning the print head, the print head is worn out and you must replace the BJ Cartridge. Note Canon recommends that you use the following BJ Cartridges for with the BJC-3000 printer. Black BJ Cartridge BC-30...
Page 156 Replacing the BJ Cartridge Raise the cartridge lock lever to unlock the BJ Cartridge. Make sure that you raise the lever all the way up. Cartridge lock lever Important To avoid staining your hands, clothing, or areas in the work site, handle the BJ Cartridge carefully.
Page 157 Remove the entire BJ Cartridge with the ink tanks in place. Note • If you are removing a partially used BJ Cartridge, store it in the BJ Cartridge container. Switching and Storing the BJ Cartridges • Always hold the BJ Cartridge by the circles embossed on the left and right sides of the BJ Cartridge.
Page 158 Remove a new BJ Cartridge from its package. Remove the orange protec- tive cap then slowly remove the orange protective tape. • Never attempt to reattach the tape or cap to the BJ Cartridge. Discard the Important protective cap and tape according to the local laws and regulations regarding disposal of consumables.
Page 159 Replacing the BJ Cartridge Insert the BJ Cartridge into the cartridge holder, then lower the cartridge lock lever until it locks in place. Note When you install the Black BJ Cartridge, insert it into the right side of the cartridge holder. Routine Maintenance...
Page 160 Replacing the BJ Cartridge Press in the tab of the plastic insert and remove them. Fix tab Routine Maintenance...
Page 161 Insert the ink tank(s) in the new BJ Cartridge. You can use new ink tanks or the ink tanks in the worn BJ Cartridge, and install them in the new BJ Cartridge. Replacing the Ink Tanks Install an ink tank immediately after removing it from the worn BJ Cartridge Note or its package.
Page 162: Aligning The Print Head
Each time you replace a BJ Cartridge or switch BJ Cartridges for a special print job, you must align the print head to ensure optimum results in printing. Windows Open the Printer Properties dialogue box. Click the Maintenance tab. Click the print head alignment icon in the Test Prints box.
Page 163 When a conﬁrmation massage appears, make sure that the printer is switched on and one sheet of A4- or latter-size plain paper is loaded, and then click the OK button.The printer starts to print the standard head align- ment pattern.(During print head alignment, do not open the front cover.) When the pattern is printed, click the Yes button.
Page 164 Save the settings. Macintosh Make sure that the printer is switched on and one sheet of A4- or Letter- size plain paper is loaded, and then click the OK button. The printer starts to print the high-resolution head alignment pattern.
Page 165 Check all the patterns in lines of (B1) and (B2). For each line enter the appropriate number where you see the lines per- fectly aligned. When you ﬁnish entering numbers... Windows Click the OK button to save the settings. Save the settings. Macintosh Correct: Incorrect:...
Page 166 When you wish to switch the printer off after head alignment, always press the POWER button to switch the printer off. If you do not switch the printer off correctly with the POWER button, the print head alignment settings can- not be saved.
Page 167: Cleaning The Printer
Press the POWER button ( POWER lamp and make sure that it is not on or blinking. To prevent failure of the printer to operate, never unplug the power cord Important when the POWER lamp is lit or ﬂashing. Printing may no longer be possi- ble.
Page 168 Cleaning the Printer Remove the paper output tray and wipe the paper outlet with a soft cloth. Routine Maintenance...
Page 169: Cleaning The Paper Feed Rollers
If this occurs, use a special cleaning plate to clean the paper feed rollers inside the printer. Note When you clean the paper feed rollers, Canon recommends that you use a cleaning sheet. (provided with each pack of high resolution paper "HR- 101".) Raise the paper rest.
Page 170 Set the paper guide to the A4 position. Slide the cleaning sheet into the auto sheet feeder until its tip stops. Cleaning the Paper Feed Rollers Routine Maintenance...
Page 171 Make sure that the POWER lamp is lit green. Press and hold down the RESUME button until the POWER lamp ﬂashes three times, then release it. The paper feed rollers of the printer start rotat- ing and then stops. Wait for approximately 15 to 30 seconds.
Page 172: Transporting The Printer
Use the original box and packing material to repack the printer for shipping or moving to another location. (When you do not use the original box, make sure that the printer is pack- aged properly so that it does not get damaged during the transportation.) Make sure that the printer is switched on and open the front cover.
Page 173 Fix the cartridge holder with tape and the cartridge lock lever with packing material. Close the front cover. Lower the paper rest. Transporting the Printer ) while leaving the front cover open. The Routine Maintenance...
Page 174 Remove the paper output tray. Important Check the POWER lamp and make sure that the printer is off. To prevent failure of the printer to operate, never remove the power plug from the power outlet when the POWER lamp is on or ﬂashing. Printing may no longer be possible.
Page 175 Transporting the Printer Disconnect the printer cable from your computer and printer, and discon- nect the power cord from the printer. When using a parallel printer cable Routine Maintenance...
Page 176 Transporting the Printer Reattach the tape and packing material to the printer and insert the printer into its plastic bag. (As shown in the ﬁgure, attach the tapes to the printer where you see the dark rectangles in the ﬁgure.)
Page 177 Transporting the Printer Fit the packing material on either end of the printer and pack the printer into the original box. Note If you are shipping the printer through a shipping agent, mark the box with "FRAGILE" or "HANDLE WITH CARE".
Page 178: Troubleshooting
Troubleshooting If you experience a problem during operation of the printer, refer to the following topics. Printout is Unsatisfactory Printer Does Not Start or Stops in Mid-job Paper Jams or Does Not Feed The POWER Lamp Flashes Orange An Error Message Appears...
Page 179: Printout Is Unsatisfactory
Printout is Unsatisfactory Colour document printed in monochrome Colours not clear Printed and on-screen colour do not match Meaningless characters, symbols printed Printed text rotated 90 degrees Printing in top left corner Text cut off at bottom right corner, right edge or bottom edge Text or image reversed (mirrored) Enlarged/reduced printing not correct Single ﬁle page prints over two or more pages...
Page 180: Colour Document Printed In Monochrome
Colour document printed in monochrome A document created in colour is printed in monochrome. Check 1 Grayscale Print selected? Check 2 Monochrome printing selected in application program? Check 3 Correct printer driver selected? Windows Troubleshooting - Printout is Unsatisfactory...
Page 181 Check 1 Grayscale Print selected? Open the Printer Properties dialogue box and disable Grayscale Print in the Windows Main tab. Disable Print Grayscale on the left bottom corner of the Print dialogue box. Macintosh Check 2 Monochrome printing selected in application program? Some application programs have a setting in its print dialogue box that allows you to enable or disable colour printing.
Page 182 If the wrong printer driver that only supports monochrome printing is selected, all the documents are printed in monochrome. Start the print job again and check that "Canon BJC-3000" is displayed in the Name entry box of the Print dialogue box.
Page 183: Colours Not Clear
The colours in printed photographs and illustrations are not as clear as you expected. Check 1 BJ Cartridge and media correct for the print job? Check 2 Printer driver settings correct for media and print job? Check 3 Re-ﬁlled ink tank installed in the BJ Cartridge? Troubleshooting - Printout is Unsatisfactory...
Page 184 Colours not clear Check 1 BJ Cartridge and media correct for the print job? For printing photographs, illustrations, use of High Resolution Paper, Glossy Photo Paper or High Gloss Photo Film is recommended. These media provide better colour reproduction and brighter colours than plain paper.
Page 185 Check 2 Printer driver settings correct for media and print job? Open the Printer Properties dialogue box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab. Also make sure that the BJ Cartridge and Media Type settings match the BJ Cartridge and media currently set in the printer.
Page 186: Printed And On-Screen Colour Do Not Match
A colour display and printer do not reproduce colour in the same way. The printed colour tones may not perfectly match the colours you see on the screen because screen colour varies how the screen is viewed and calibrated.
Page 187 Check 1 Is the ink of BJ Cartridge in good condition? If there are wide differences between the screen colours and printed colours, one of the ink tanks may have run out of ink or some of the print head nozzles may be clogged. Print a nozzle check pattern and check the results.
Page 188 Check 3 Are the printer driver settings correct? Open the Printer Properties dialogue box and select the print mode best suited for the print job in the Choose Print Mode box under the Main tab. Also make sure that the BJ Cartridge and Media Type settings match the BJ Cartridge and media currently set in the printer.
Page 189: Meaningless Characters, Symbols Printed
Check 1 Did you cancel a print job before it is completed? Check 2 Are you using the correct printer driver? Check 3 Are the printer and computer securely connected? Check 4 Is the printer port set to ECP? Check 5 Is the problem in the original ﬁle?
Page 190 Meaningless characters and symbols may print if you have selected the wrong printer driver for the print job. Start the print procedure again and make sure that "Canon BJC-3000" is displayed in the Name entry box of the Print dialogue box.
Page 191 Check 4 Is the printer port set to ECP? When the printer port of the computer to the ECP mode, the printer may not perform a print job properly. Cancel the ECP mode, and print again. If the problem is not solved, contact a hardware manufacturer.
Page 192: Printed Text Rotated 90 Degrees
Printed text rotated 90 degrees The document text orientation is not correct and it is printed rotated 90 degrees. Check 1 Is the Orientation setting correct? Check 2 Is Landscape orientation speciﬁed in the application program? Troubleshooting - Printout is Unsatisfactory...
Page 193 Select Portrait to print across the width of the page and select Landscape to print across the length of the page. Open the Printer Properties dialogue box and set the correct printing direc- tion. Check the radio button for Orientation in the Page Layout tab.
Page 194: Printing In Top Left Corner
Printing in top left corner Check 1 Is the page in the printer larger than the page size speciﬁed in the printer driver? Check 2 Is Scaled Printing set for reduction in the printer driver? Troubleshooting - Printout is Unsatisfactory...
Page 195 Check 1 Is the page in the printer larger than the page size speciﬁed in the printer driver? If you print on paper larger than the Page Size selected in the printer driver, the page is printed in the top left corner.
Page 196: Text Cut Off At Bottom Right Corner, Right Edge Or Bottom Edge
The text is printing in the bottom right corner of the page or printing beyond the right or bot- tom margins and cut off from view. Check 1 Is the paper in the printer smaller than the Page Size speciﬁed in the printer driver? Check 2...
Page 197 Open the Printer Properties dialogue box, and check the Page Size setting. If the setting does not match the size of the paper in the printer, replace the paper in the printer or click the down-arrow and select the correct paper size from the pull-down list.
Page 198: Text Or Image Reversed (Mirrored)
Mian tab. If the setting is not correct, click the down-arrow and select the correct media from the pull-down list. The Media Type setting must match the media loaded in the printer for the print job. Troubleshooting - Printout is Unsatisfactory...
Page 199: Enlarged/Reduced Printing Not Correct
Enlarged/reduced printing not correct A print job set up for Scaled Printing in the printer driver is not executing correctly. Check 1 Does the size of the paper in the printer match the Page Size setting in the printer driver?
Page 200 If you are using Scaled Printing to enlarge or reduce the print job so it ﬁts on the paper in the printer, ﬁrst set the Page Size in the Page Layout tab to the size speciﬁed in the application program. Next, set the Printer Page Size to the size of the paper in the printer.
Page 201: Single File Page Prints Over Two Or More Pages
Single ﬁle page prints over two or more pages Check 1 Does the Page Size setting in the application program and printer driver match? Check 2 Is the size of the top margin speciﬁed in the application program too large?
Page 202 Check 1 Does the Page Size setting in the application program and printer driver match? Set the same Page Size setting for the application program and the printer driver. Open the Printer Properties dialogue box, click the Page Layout tab, and select the Page Size that matches the Page Size setting in the application program.
Page 203: Colours Streaked Or Wrong
Colours streaked or wrong The text appears scratched, streaked, or the wrong colours are printed. Check 1 Is the ink of BJ Cartridge in good condition? Check 2 Have the protective tape or cap been reattached? Check 3 Did you print on the correct print side of the media? Troubleshooting - Printout is Unsatisfactory...
Page 204 If the protective tape or cap has been re-attached, remove it. Install the BJ Cartridge in the printer and clean the print head immediately. After cleaning the print head, if printing is patchy or streaked replace the BJ Cartridge.
Page 205: Straight Lines Are Broken
Have the print head been aligned? Check 2 Are the BJ Cartridges installed correctly? Check 3 Is Print Quality set to Fast in the printer driver? Check 4 Is the paper thickness lever set correctly? Troubleshooting - Printout is Unsatisfactory...
Page 206 Check 1 Have the print head been aligned? Each time you install a print head, you must align the print head. If you do not align the print head, straight lines may appear broken or uneven. Aligning the Print Head Check 2 Are the BJ Cartridges installed correctly? Remove the BJ Cartridges and re-install them correctly.
Page 207 Is the paper thickness lever set correctly? If straight lines are printed uneven or broken after changing the setting of the paper thickness lever on the front of the printer, re-align the print head. Aligning the Print Head Straight lines are broken...
Page 208: Printed Pages Curled
Printed pages curled As printed pages are ejected from the printer, they are curled or wavy. Check 1 Are you printing on thin paper? Check 2 Is the printer driver set for high density printing? Troubleshooting - Printout is Unsatisfactory...
Page 209 Printed pages curled Check 1 Are you printing on thin paper? The large amount of ink used to print colour photographs and illustrations can cause printed pages to curl or warp. For such a case you should use special media such as High Resolution Paper or Glossy Photo Paper.
Page 210 Use the Intensity slide bar to change the Intensity setting. Macintosh When using Manual for printing, click the Details button in the Printer Prop- erties dialogue box. Click the Colour panel, and use the Intensity slide bar to change the inten- sity setting.
Page 211: Backs Of Pages Stained With Ink
Backs of pages stained with ink The backs of pages are stained after they are printed and ejected from the printer. Check 1 Is the paper output slot dirty? Check 2 Is a page ejected before the previous page is dry?
Page 212 If you are printing on media that requires a few minutes to dry, remove each page from the paper output tray as it is ejected from the printer. This pre- vents the next page from stacking on top of a printed page before it is dry.
Page 213 If this does not produce an improvement, remove the cartridge and use the Photo BJ Cartridge to perform your printing. Macintosh When using Manual for printing, click the Datails button in the Printer Prop- erties dialogue box. In the Colour panel, use the Black slide bar to change the print density set- ting.
Page 214: Ink Blurred
Are you printing a photograph or illustration that requires a large amount of ink? Check 2 Are you using plain paper? Check 3 Is the print head dirty? Check 4 Is the printer driver set for high-density printing? Troubleshooting - Printout is Unsatisfactory...
Page 215 Are you printing a photograph or illustration that requires a large amount of ink? In the printer driver, set Print Quality to Fine. The Fine setting reduces the tendency for ink to spread in printing colour documents that require large amounts of ink, and reduces the tendency for ink to spread where black areas are adjacent to coloured areas.
Page 216 Is the print head dirty? Clogged print head nozzles can cause ink spread and blurring, so clean the print head. Open the Printer Properties dialogue box. Click the normal print head cleaning icon box in the Maintenance tab. In the Print Head Cleaning dialogue box, click the Execute button.
Page 217 Check 4 Is the printer driver set for high-density printing? The Intensity setting in the printer driver can be used to adjust print density (i.e., the amount of ink used to print). Lowering the print density setting can reduce the tendency for ink to spread in colour photographs or illustrations.
Page 218: Printed Surface Scratched
Printed surface scratched The print side of the paper is scratched and stained. Check 1 Are you printing on thick paper? Check 2 Is the paper thickness lever set correctly? Check 3 Are you printing on curled plain paper? Check 4 Are you executing a high-density print on plain paper? Check 5 Are you printing outside the recommended printing area?
Page 219 Check 1 Are you printing on thick paper? If you print on thick paper, the print head may scratch the printed surface of the page. If you experience difﬁculty when printing on thick paper, clean the print head. Cleaning the Print Head Check 2 Is the paper thickness lever set correctly? When you use thick paper such as envelopes, T-shirt transfers and banner...
Page 220 Lower the Intensity setting as follows. Open the Printer Properties dialogue box, and click the Advanced button in the Main tab. Click the Colour tab.
Page 221: White Streaks Visible
White streaks visible Check Print a nozzle check pattern. If colours are broken or missing, clean the print head. If lines are not aligned properly, align the print head. If any portion of the nozzle check pattern is streaked, the print head could be clogged, may not be aligned properly, or the BJ Cartridge may be worn out.
Page 222 Colours streaked or uneven Patterns of uneven or streaked colouring appear on the printout. Check 1 Is Print Quality in the Quality tab in the printer driver set to Fast? Check 2 Is Halftoning set for optimum performance? Troubleshooting - Printout is Unsatisfactory...
Page 223 Check 1 Is Print Quality on the Quality tab in the printer driver set to Fast? Set Print Quality to Fine and print again. This reduces uneven coloration you may see in a document where a large amount of ink is used.
Page 224 Check 2 Is Halftoning set for optimum performance? Check the Halftoning setting in the Quality tab of the printer driver. The Dif- fusion setting smoothes uneven or streaked colours. Windows Open the Printer Properties dialogue box. Click the Advanced button in the Main tab.
Page 225: Last Part Of Print Job Not Printing
The last part of each page in the document is not printed. Check 1 Are you using the paper size speciﬁed in the Page Size setting? Check 2 Are the computer and printer securely connected? Check 3 Is the printer port set to ECP? Check 4...
Page 226 Are you using the paper size speciﬁed in the Page Size setting? If the size of the paper loaded in the printer does not match the Page Size setting in the printer driver, part of each page may not print.
Page 227 Check 3 Is the printer port set to ECP? When the printer port of the computer to the ECP mode, the printer may not perform a print job properly. Cancel the ECP mode, and print again. If the problem is not solved, contact your hardware manufacturer.
Page 228: Characters And Figures Notched / Gradation Streaked Or Unnatural
Check Are you using the application program that only supports PostScript? The BJC-3000 is a QuickDraw printer and is not a PostScript printer. Therefore, if you use the application program that only supports PostScript, the lines of characters and ﬁgures may print with unnatural notches.
Page 229: Printer Does Not Start Or Stops In Mid-Job
Printer Does Not Start or Stops in Mid-job Printer does not switch on Print job does not start Printings halts Printing starts but nothing printing Cartridge holder does not move to the left side Troubleshooting - Printer Does Not Start or Stops in Mid-job...
Page 230: Printer Does Not Switch On
Printer does not switch on The printer does not switch on after the POWER button is pressed. Check 1 Have you pressed the POWER button ﬁrmly? Check 2 Is the power cord plugged in? Check 3 Is the power outlet live?
Page 231 After you perform all three checks, if the problem is not solved unplug the printer and contact a Canon service facility. Before you Call for Help Troubleshooting - Printer Does Not Start or Stops in Mid-job...
Page 232: Print Job Does Not Start
Print job does not start Printer does not operate after print job executed from the computer. Check 1 Is the printer switched on? Check 2 Are you printing a very large ﬁle? Check 3 Are the printer and computer securely connected?
Page 233 ﬁle, wait a few minutes for the print job to begin. Check the POWER lamp. If the POWER lamp ﬂashes green, the computer is sending print data to the printer and the job is executing normally. Check 3 Are the printer and computer securely connected? Check the printer cable connections at the printer and computer.
Page 234 Are you using the correct printer driver? A print job may not start if you have selected the wrong printer driver for the print job. Check that "Canon BJC-3000" is displayed in the Name entry box of the Windows Print dialogue box.
Page 235 Check 6 Is the printer port set to ECP? You may not be able to print correctly if the printer port is set for ECP. Can- cel the ECP mode, and print again. If the problem is not solved by cancelling the ECP mode, contact your com- puter manufacturer.
Page 236: Printings Halts
Printings halts The printer stops printing before the print job is completed. Check 1 Is the print job a ﬁnely detailed photograph or illustration? Check 2 Has the printer been operating for a long time? Troubleshooting - Printer Does Not Start or Stops in Mid-job...
Page 237 If the printer overheats while printing a densely coloured photograph or illustration, the printer may beep and stop printing to protect the print head. In this case, you cannot continue printing. Switch the printer off and wait at least 15 minutes for the print head to cool.
Page 238: Printing Starts But Nothing Printing
Printing starts but nothing printing The printer operates but nothing is printed on the page. Check 1 Is the ink of BJ Cartridge in good condition? Check 2 Did you remove the orange protective tape from the print head? Troubleshooting - Printer Does Not Start or Stops in Mid-job...
Page 239 If the problem is not solved, replace the BJ Cartridge. Replacing the Ink Tanks Replacing the BJ Cartridge If you can print a nozzle check pattern normally, check that the printer is connected to the computer securely. If the connection is loose, printing starts but nothing may be printed.
Page 240 If the tape has not been removed, remove it. Align the print head before you resume printing. Replacing the BJ Cartridge Aligning the Print Head Troubleshooting - Printer Does Not Start or Stops in Mid-job Printing starts but nothing printing...
Page 241 Check 1 Is the printer switched on? Check 2 Has the front cover been open longer than 10 minutes? Troubleshooting - Printer Does Not Start or Stops in Mid-job...
Page 242 Check the POWER lamp and make sure that it is green. If the POWER lamp is off, switch on the printer. If you have just turned on the printer and the POWER lamp ﬂashes green, the printer is warming up. Wait until the POWER lamp stops ﬂashing.
Page 243: Paper Jams Or Does Not Feed
Paper Jams or Does Not Feed Paper does not feed from auto sheet feeder Envelopes do not feed Paper skewing during feeding Multiple sheets feed together Paper jam Troubleshooting - Paper Jams or Does Not Feed...
Page 244: Paper Does Not Feed From Auto Sheet Feeder
Paper does not feed from auto sheet feeder After the print job is started, the paper loaded in the auto sheet feeder does not feed. Check 1 Is the paper too thick? Check 2 Is the sheet feeder overloaded? Check 3 Did you raise the paper rest? Check 4 Is the paper folded or curled?
Page 245 Check 1 Is the paper too thick? Thick paper does not feed from the auto sheet feeder. You cannot attempt to print on paper or other media thicker than 0.6 mm (105g/m Check 2 Is the sheet feeder overloaded? The number of sheets you can load in the auto sheet feeder depends on the media you are using.
Page 246 To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled. Media Type You Can Use with the Printer Media Type You Cannot Use with the Printer Paper does not feed from auto sheet feeder...
Page 247: Envelopes Do Not Feed
Envelopes do not feed Envelopes do not feed or skew during feeding. Check 1 Are the envelopes curled or bent? Check 2 Are too many envelopes loaded? Check 3 Are the envelopes loaded correctly? Troubleshooting - Paper Jams or Does Not Feed...
Page 248 Envelopes do not feed Check 1 Are the envelopes curled or bent? Before you load envelopes, make sure they are ﬂat. Press down ﬁrmly around the edges of the stack to ﬂatten the envelopes and expel air from inside the envelopes. If the envelopes are still not perfectly ﬂat, hold the edges of the stack diago- nally and bend them gently to straighten them.
Page 249 Check 2 Are too many envelopes loaded? The number of envelopes you can set in the auto sheet feeder is up to 10. Do not exceed 10 envelopes in a stack. Using Envelopes Check 3 Are the envelopes loaded correctly? To avoid misfeeds and jams, always load the top edge of an envelope (or stack of envelopes) length ways with the ﬂap side down.
Page 250: Paper Skewing During Feeding
Paper skewing during feeding The paper or other media does not feed straight into the paper feed slot. Check 1 Is the auto sheet feeder overloaded? Check 2 Is the paper folded or curled? Check 3 Is the paper guide set correctly? Troubleshooting - Paper Jams or Does Not Feed...
Page 251 If the paper guide on the auto sheet feeder is not set correctly, the paper does not feed straight or may jam in the printer. The paper guide must be snug against the side of the stack and not too tight.
Page 252: Multiple Sheets Feed Together
Multiple sheets feed together During a multiple feed, more than one sheet feed from the stack at the same time. Check 1 Did you fan the stack before loading? Check 2 Is the auto sheet feeder overloaded? Check 3 Is the paper folded or curled? Check 4 Are you printing on transparencies? Troubleshooting - Paper Jams or Does Not Feed...
Page 253 Is the paper folded or curled? To avoid misfeeds and paper jams, never load paper in the auto sheet feeder that is folded, curled or wrinkled. Media Type You Cannot Use with the Printer Check 4 Are you printing on transparencies? When more than one transparencies feed from a stack at the same time, lower the paper rest, set the stack, and try again.
Page 254: Paper Jam
If paper jams in the printer, remove it. Follow the procedure below. Slowly pull the paper out of the printer from the auto sheet feeder or the paper output slot, whichever is easier. (If the paper tears or shreds, open the front cover and remove all the fragments of paper.)
Page 255 • Paper within the range of 64 to 105g/m feeder. Media Size You Can Use with the Printer • To avoid misfeeds and paper jams, do not load wrinkled, folded, or curled paper in the auto sheet feeder.
Page 256: The Power Lamp Flashes Orange
The POWER Lamp Flashes Orange When an error occurs, the POWER lamp ﬂashes orange. The number of ﬂashes indicates the cause of the problem. Two ﬂashes : Out of paper, paper jam, paper feed error Three ﬂashes: Paper jam Four ﬂashes : BJ Cartridge out of ink Five ﬂashes : Cartridge not installed correctly Six ﬂashes : BJ Cartridge not installed...
Page 257: Three Flashes: Paper Jam
If no paper is loaded in the auto sheet feeder, or if the paper is not loaded correctly, set the paper correctly and press the RESUME button. If paper has jammed in the printer, remove the jam and press the RESUME button.
Page 258: Six Flashes: Bj Cartridge Not Installed
The correct cartridge is not installed. When printing is to be performed, install the BJ Cartridge for the BJC-3000. When scanning is to be per- formed, install the scanner cartridge. BJ Cartridges You Can Use with the Printer Installing the Scanner Cartridge Six ﬂashes: BJ Cartridge not installed No BJ Cartridge is installed.
Page 259: Seven Flashes: Bj Cartridge Defective
Replacing the BJ Cartridge Eight ﬂashes: Waste ink tank almost full The printer has a built-in waste ink tank to hold the ink that was consumed during print head cleaning. Eight ﬂashes indicate the waste ink tank is nearly full. Press the RESUME button to skip the error so you can continue printing.
Page 260 The POWER lamp ﬂashes orange and green alternately : Service error A service error means the printer requires the attention of a qualiﬁed tech- nician. Contact a Canon service facility. Count the number of ﬂashes. (You may be asked for this information.) Before you Call for Help...
Page 261: An Error Message Appears
An Error Message Appears Error writing to LPT1 or USBPRN Windows Application error, General protection fault Windows Other error messages Troubleshooting - An Error Message Appears...
Page 262: Error Writing To Lpt1 Or Usbprn
Is the printer port operating correctly? Check 5 Is the printer driver installed correctly? Check 6 Is the printer port setting identical to the interface you are using? Check 7 Is a WPS driver installed? Troubleshooting - An Error Message Appears...
Page 263 Printer does not switch on Check 2 Are the printer and computer connected properly? Check the connections of the printer cable at the computer and the printer. Connecting and Switching On the Printer Check 3 Is print spooling operating correctly? Cancel spooling and send the print job directly to the printer.
Page 264 Right-click the My Computer icon and select Properties from the pop-up menu. Click the Device Manager tab. Select Ports (COM & LPT), then double-click Canon BJ LPT Printer Port (LPT1). * *: The printer port varies according to how your system is set up.
Page 265 To check the printer port setting, open the Printer Properties dialogue box and click the Details tab. • If "LPT1" is displayed in the Print to the following port box, the printer port is set to the parallel port. • If "USBPRN nn" (nn: numerals) is displayed in the Print to the following port box, the printer port is set to the USB port.
Page 266 Check 7 Is a WPS driver installed? You may not be able to print correctly if a WPS (Windows Printing System) driver is installed in your computer. Click Start, point to Settings, and click Printers. If a WPS driver is installed, right-click the icon and then select Properties from the pop-up menu.
Page 267 Check 4 Is there sufﬁcient free space on the hard disk? Check 5 Is there a problem in the ﬁle you are trying to print? Check 6 Is the printer driver installed correctly? Troubleshooting - An Error Message Appears Windows...
Page 268 Check 1 Are you using a Windows 3.1 application program? Attempting to print from a Windows 3.1 application program installed on the Windows 98 or Windows 95 platform may cause an error. Use a Windows 98 or Windows 95 compatible application program. Check 2 Are several application programs running in the background? If you are running several application programs at the same time, there may...
Page 269 Check 4 Is there sufﬁcient free space on the hard disk? An error may occur if there is not enough free space available on the hard disk. Check the amount of free space on the hard disk. If there is little free space available on the disk, delete any unneeded ﬁles. Before You Call for Help (Checking the amount of free space on hard disk) Check 5...
Page 270 Application error, General protection fault Check 6 Is the printer driver installed correctly? There may be a problem with the printer driver. Uninstall the printer driver and install it again. Also refer to the "Additional Notes on Handling the USB Interface" provided with the printer.
Page 271: Other Error Messages
Other error messages Check 1 An error displayed in the BJ Status Monitor? Check 2 An error displayed in any screens other than the BJ Status Monitor? Check 3 Any error number (xxxx:) displayed? Windows Macintosh Troubleshooting - An Error Message Appears Windows...
Page 272 Other error messages Windows Check 1 An error displayed in the BJ Status Monitor? When an error occurs the BJ Status Monitor screen opens. The Print Status tab displays a short description of the error and other infor- mation about the print job. Click the Guide tab to display instructions on how to solve the problem.
Page 273 Quit any other application programs you are running in the background. Before You Call for Help (Checking the Windows version and memory capacity) Printer driver could not be found Uninstall the printer driver and reinstall it. Refer to Driver and Utility Guide for Windows Users. Background printing failed Restart Windows and try again.
Page 274 Error number (*203) displayed Installed printer driver not operating correctly. Remove the installed BJ printer driver and then install the printer driver again. For details, refer to the Getting Started and Driver and Utility Guide for Mac- intosh Users..
Page 275 • Printer is switched on? Switching the Printer On • Printer cable is connected securely? Make sure that the printer cable is securely fastened to the computer and the printer. If the problem cannot be solved, check the settings in Chooser. Follow the procedure below.
Page 276: Scanner Problems
Scanner Problems Scanning result is unsatisfactory Cannot be used with TWAIN-compatible application program Other scanner problems Troubleshooting - Scanner Problems...
Page 277: Scanning Result Is Unsatisfactory
Scanning result is unsatisfactory Scanned image blurred or distorted Scanned image is of uneven quality White portion becomes greyish Parts of an image are missing or not aligned properly Image contains unexpected colors,or is too light or too dark Troubleshooting - Scanning result is unsatisfactory...
Page 278: Scanned Image Blurred Or Distorted
Scanned image blurred or distorted Check 1 Are you using a clear image for scanning? Check 2 Is a scanning holder unstained and undamaged? Check 3 Are you scanning thick paper? Troubleshooting - Scanning result is unsatisfactory...
Page 279 Check 1 Are you using a clear image for scanning? Blurry images are not suited for scanning. For best scanning results, always use a clear, sharp images. (Please note that the scanned image cannot be better than the original image.) Check 2 Is a scanning holder unstained and undamaged? As you use the scanning holder with the image you wish to scan, it is bound...
Page 280: Scanned Image Is Of Uneven Quality
Scanned image is of uneven quality The scanned image is coarse and blurry. Check Is the resolution setting high enough? Resolution determines the precision of the scanned image. The greater the number of dots used to draw an image, the greater the pre- cision and the higher the quality of the scanned image.
Page 281: White Portion Becomes Greyish
White portion becomes greyish Check 1 Did you perform white level calibration? Check 2 Did you adjust the brightness and contrast? Check 3 Did you scan a monochrome image using the Colour or Grayscale setting? Troubleshooting - Scanning result is unsatisfactory...
Page 282 Check 1 Did you perform white level calibration? White level calibration is used for maintaining the correct colour balance of scanned images. This white level calibration is needed when using the scanner cartridge is used for the ﬁrst time after purchase or when the sys- tem needs to update the white level calibration data.
Page 283 White portion becomes greyish Check 3 Did you scan a monochrome image using the Colour or Grayscale setting? If the scanning mode is set to Colour or Grayscale, the scanner detects and scans even the grades of the density, and white may not be recognised as white.
Page 284: Parts Of An Image Are Missing Or Not Aligned Properly
Parts of an image are missing or not aligned properly Check 1 Did you place an image within the proper scanning area? Check 2 Did you specify the scanning area correctly? Troubleshooting - Scanning result is unsatisfactory...
Page 285 Check 1 Did you place an image within the proper scanning area? Check that the image you wish to scan is placed in the proper scanning area. Check 2 Did you specify the scanning area correctly? If the Paper Size setting is smaller than the paper size of the image you scan, parts of the image will be missing.
Page 286 Image contains unexpected colors,or is too light or too dark The appearance of the scanned image is not what you expected, or the image is too light or too dark. Check 1 Is the number of display colours set to High Color or True Color? Check 2 Is Colour Matching turned on? Troubleshooting - Scanning result is unsatisfactory...
Page 287 Check 1 Is the number of display colours set to High Color or True Color? Check the number of display colours as follows. Windows From the Start menu, select Settings and then select Control Panel. Double-click the Display icon, then click the Settings tab. Check that Colors is set to High Color or True Color in the Colors box.
Page 288 Check 2 Is Colour Matching turned on? The colours displayed on your display may not match the actual scanned colours. Colour Matching attains the best match between the colours displayed on your display and the actual colours in the scanned image. Color Matching can be used when the Scanning Mode is set for Color.
Page 289: Cannot Be Used With Twain-Compatible Application Program
Cannot be used with TWAIN-compatible application program Cannot launch IS Scan from within the TWAIN-compatible graphics application program Cannot transfer to TWAIN-compatible graphics application program Troubleshooting - Cannot be used with TWAIN-compatible application program...
Page 290 Cannot launch IS Scan from within the TWAIN- compatible graphics application program Check Does the TWAIN-compatible graphics application program you are using support the latest 32-bit TWAIN speciﬁcations or TWAIN Source Manager (Version 1.5 or later)? When IS Scan is used as a TWAIN interface, you must use the latest 32-bit Windows TWAIN-compatible graphics application program.
Page 291: Cannot Transfer To Twain-Compatible Graphics Application Program
Cannot transfer to TWAIN-compatible graphics application program Check Does the TWAIN-compatible graphics application program you are using support the ﬁle format type and resolution of the image data? Some TWAIN-compatible graphics application programs support speciﬁc ﬁle format types and resolution settings only. For example, the resolution settings of some OCR (optical character reader) application programs are limited to 300 to 400dpi.
Page 292: Other Scanner Problems
Other scanner problems Cannot install the scanner driver Does not launch with default settings Windows Improper colours are displayed in the dialogue box Scanning is too slow Communication error occurs An error message appears Troubleshooting - Other scanner problems...
Page 293: Cannot Install The Scanner Driver
Cannot install the scanner driver Check 1 Did you follow the scanner driver installation instructions in the User's Guide? Check 2 Are any other application programs running? Check 3 Did you specify the correct CD-ROM drive for installation? Check 4 Is there a problem with the Setup Software &...
Page 294 Check 1 Did you follow the scanner driver installation instructions in the User's Guide? The User's Guide provides step-by-step instructions for installing the scan- ner driver. If an error occurred during installation and you had to forcibly shut down the Note installation procedure, you may not be able to install the scanner driver because Windows is no longer stable.
Page 295 • The drive name (E: for example) varies according to how your system is set up. Note • When you install the printer driver from Run in the Start menu, specify the CD-ROM drive and ﬁle name (Setup.exe) correctly. Check 4 Is there a problem with the Setup Software &...
Page 296: Does Not Launch With Default Settings
Does not launch with default settings Check Did you launch IS Scan from a TWAIN-compatible graphics application program? This problem occurs when IS Scan is launched from a TWAIN-compatible graphics application program. Depending on the TWAIN-compatible graphics application program, Previ- ous Settings selected in the Standard Value box under the Custom Settings dialogue box may be cleared, and standard settings characteristic of the TWAIN-compatible program you are using may be used when launching IS...
Page 297: Improper Colours Are Displayed In The Dialogue Box
Improper colours are displayed in the dialogue box Check Is the number of display colours set to 256 Colors? This problem occurs when IS Scan is launched from a TWAIN-compatible application program. Windows Check the number of display colours as follows. From the Start menu, select Settings and then select Control Panel.
Page 298: Scanning Is Too Slow
Scanning is too slow Scanning is requiring an unusually long time. Check Are you using the higher resolution than required? In order to scan an image, your computer must be able to receive a large amount of data. Therefore, the scanning speed varies according to the per- formance of the computer.
Page 299: Communication Error Occurs
Check 1 Did you launch IS Scan or IS Scan Plus immediately after it is closed? Check 2 Is the printer switched on or on-line? Check 3 Are you using the USB interface running under Windows 98? Troubleshooting - Other scanner problems...
Page 300 Wait for a few seconds and then launch again. Check 2 Is the printer switched on or on-line? Check that the printer is switched on and on-line. For details on the off-line status, refer to the on-line Help of your operating system.
Page 301 Help for IS Scan(Bjscan2.hlp) exists in the IS Scan folder. Follow the procedure below. Open the Program Files folder in Drive C. Open the Canon folder in the Program Files folder. Open the IS Scan folder in the Canon folder. Open the "Bjscan2.hlp" ﬁle.
Page 302: Other Problems
Other Problems Cannot install the printer driver BJ Status Monitor does not open Windows Cannot execute background printing Troubleshooting - Other Problems...
Page 303: Cannot Install The Printer Driver
Cannot install the printer driver Check 1 Did you follow the printer driver installation instructions in the Getting Started manual? Check 2 Are any other application programs running? Check 3 Did you specify the correct CD-ROM drive for installation? Check 4 Is there a problem with the Setup Software &...
Page 304 For details on how to uninstall the printer driver, refer to the Driver and Util- ity Guide for Windows Users or Driver and Utility Guide for Macintosh Users.
Page 305 If other BJ printer drivers are installed in your system, uninstall them before you run the installation program again. For details on how to uninstall the printer driver, refer to the Driver and Util- ity Guide for Windows Users or Driver and Utility Guide for Macintosh Users.
Page 306 • The drive name (E: for example) varies according to how your system is Note set up. • When you install the printer driver from Run in the Start menu, specify the CD-ROM drive and ﬁle name (Install.exe) correctly. Check 4 Is there a problem with the Setup Software &...
Page 307: Bj Status Monitor Does Not Open
BJ Status Monitor does not open The BJ Status Monitor does not open and displays messages and guidance. Check 1 Do your computer and printer cable support bi-directional communication? Check 2 Is the bi-directional option selected in the printer driver?
Page 308 The computer and printer cable must both be capable of effecting bi-directional data transfer. Note If you are unsure as to whether your computer or printer cable supports bi- directional communication, contact your hardware manufacturer. Check 2 Is the bi-directional option selected in the printer driver? To set the bi-directional option, follow the procedure below.
Page 309: Cannot Execute Background Printing
The BJ Backgrounder is not displayed during a print job and you cannot use background printing. Check 1 Is there enough free space available on the hard disk? Check 2 Is background printing enabled in the printer driver? Troubleshooting - Other Problems...
Page 310 ﬁles, switch background printing off. Check 2 Is background printing enabled in the printer driver? Windows Open the Printer Properties dialogue box, then click the Page Layout tab. Check Background Printing in the Background checkbox. Macintosh Select Chooser from the Apple menu.
Page 311 Avoiding Problems Setting Colour Adjustment Adjusting Brightness (gamma curve coefﬁcient) Adjusting Output Style Checking the printer and computer connection Setting the BJC-3000 as default printer Windows Cancelling ECP Windows Troubleshooting - Avoiding Problems...
Page 312 Setting Colour Adjustment In the printer driver, you can adjust the colour tones of the image by chang- ing the density of each colour (cyan, magenta, yellow and black). For example, you can lower the magenta setting when the reds are too strong or raise the cyan setting when the blues are too weak.
Page 313 Macintosh When using Manual for Printing, click the Details button. Click the Colour panel. Move the slide bars of the individual colours to the left or right. Setting Colour Adjustment Troubleshooting - Avoiding Problems...
Page 314 To adjust the brightness, follow the procedure below. Windows Open the Printer Properties dialogue box, and click the Advanced button in the Main tab. Click the Colour tab. Specify the desired brightness setting in the Brightness box.
Page 315 Macintosh When using Manual for printing, click the Details button. Select the Colour panel. Specify the desired brightness setting. Note If Brightness is greyed out and cannot be used, check Brightness in the checkbox. Adjusting Brightness (gamma curve coefﬁcient) Troubleshooting - Avoiding Problems...
Page 316 Adjusting Output Style The Output Style settings in the printer driver allow you to specify whether intermediate tones are emphasised in the printout or primary colours are printed more brightly. Auto: Accurate or Photo: Vivid or Graphic: Spot Colour: (Macintosh) To select Output Style, follow the procedure below.
Page 317 Windows Open the Printer Properties dialogue box, and click the Advanced button in the Main tab. Click the Colour tab. Select Auto, Accurate or Vivid in the Output Style box. Note If Output Style is greyed out and cannot be used, check Colour Adjustment in the checkbox.
Page 318: Checking The Printer And Computer Connection
Checking the printer and computer connection If you have problems with the printer, the cause may be in the hardware you are using to connect the printer and computer. • If you are using a switching device, USB hub or external buffer, discon- nect the device and connect the printer directly to the computer again.
Page 319 Recommended printer cable speciﬁcations are as follows. When using the parallel interface: Material: Type: Length: Connectors: When using the USB interface: Material: Type: Length: Connectors: Checking the printer and computer connection AWG28 or larger Twisted-pair shielded cable Up to 2.0m (6.5 ft)
Page 320: Setting The Bjc-3000 As Default Printer
Setting the BJC-3000 as default printer When you are using more than one printer, you may ﬁnd it convenient to set the BJC-3000 as the default printer. To set the BJC-3000 as the default printer, follow the procedure below. On the Windows desktop, click the Start button, point to Settings, and click Printers.
Page 321 Open the Printer Properties dialogue box and click the Maintenance tab. Click the Custom Setting button. If "Set printer to ECP mode" is checked and enabled, click the checkbox to disable the ECP mode setting. Click the Send button to send the setting to the printer.
Page 322: Before You Call For Help
Before you Call for Help Narrowing down the problem Checking the printing environment Troubleshooting - Before you Call for Help...
Page 323: Narrowing Down The Problem
Narrowing down the problem If you are experiencing difﬁculties, try to narrow the problem down to one of these three factors. Printer problem Hardware problem other than the printer Application program problem Troubleshooting - Before you Call for Help...
Page 324 Printer problem If the printer will not operate, or if the POWER lamp ﬂashes orange and green alternately with beeps, contact a Canon service facility. Count the number of ﬂashes and beeps. (You may be asked for this information.) Hardware problem other than the printer...
Page 325 Check the information on the operating environment such as the name and version number of your operating system, the amount of memory installed, hard disk capacity and amount of free space on hard disk and the printer driver version number. Refer to the following items for more details.
Page 326: Checking The Windows Version And Memory Capacity
Checking the Windows version and memory capacity Windows Right-click the My Computer icon and select Properties from the pop-up menu. On the General tab note the system name, version number and memory capacity. Select About This Computer from the Apple menu. Macintosh Checking the printing environment Troubleshooting - Before you Call for Help...
Page 327 Checking the amount of free space on hard disk Windows On the Windows desktop, double-click the My Computer icon. Right-click the icon of the hard disk and select Properties from the pop-up menu. On the General tab, check the hard disk capacity and the amount of free Space.
Page 328 On the Windows desktop, click the Start button, point to Settings, and click Printers. Right-click the BJC-3000 icon and select Properties from the pop-up menu. Click the Main tab and click the About button. The printer driver version is displayed. Macintosh Double-click the Extensions Folder in the System Folder and then select the BJC-3000 icon.
Page 329 Bubble Jet on-demand Printing resolution: 1440 (horizontal) x 720 (vertical) dpi. Print speed (printing with Canon standard pattern): *Black printing using Black BJ Cartridge BC-30 Colour printing using Color BJ Cartridge BC-31 Photo colour printing using Color BJ Cartridge BC-32 Photo...
Page 330 IEEE 1284-compatible Interface (USB): USB 1.0-compatible Interface connector (parallel): Amphenol 57-40360 or equivalent Interface connector (USB): USB standard Series B receptacle (USB interface) Recommended printer cable (parallel): Material: AWG28 or larger Type: Twisted-pair shielded cable Length: Up to 2.0m (6.5 ft)
Page 331 Acoustic noise level: Approx. 45 dB (per ISO 9296) Operating environment: Temperature: 5 to 35˚C (41 to 95˚F) Humidity: 10 to 90% RH(no condensation) Storage environment: Temperature: 0 to 35˚C (32 to 95˚F) Humidity: 5 to 90%RH (no condensation) Power supply: Europe AC 230V±10%, 50Hz USA/Canada...
Page 332 You can set the printer to power down automatically if it does not receive a print job for 1, 10, 30 or 60 minutes.
Page 333 Feed method: Continuous feed through auto sheet feeder For High resolution paper, plain paper, envelopes, Transparencies, Glossy photo paper, High gloss photo ﬁlm, Back print ﬁlm, Glossy photo cards, T-shirt transfers Sheet feeder capacity: Plain paper (64 gsm) High resolution paper Envelopes Transparencies Back print ﬁlm...
Page 334 Custom size: width: 100.0mm to 241.3mm (3.94" to 9.50") height: 100.0mm to 584.2mm (3.94" to 23.0") Weight: 64 to 105 g/m Thickness: 0.6 mm max. Special Canon media: Bubble Jet paper High Resolution Paper Glossy Photo Paper High Gloss Photo Film Glossy Photo Cards...
Page 335 Graphic image printing: Data format: Canon extended mode: Raster image format Resolution: Canon extended mode: 180, 360, 720, 1440 dpi Compatible BJ Cartridges: Color BJ Cartridge BC-33: Nozzles: Ink colours Capacity* *: Based on the number of sheets per ink tank over the printable area on A4-size plain paper.
Page 336 Approx. 26MB to install on Windows 98, Windows 95, Windows NT 4.0, or approx. 30MB to install on Mac OS(including temporary ﬁles) Note • BJ Status Monitor cannot be used when printer is used in network operating environment. • When connecting printer and computer through USB interface, use the system under the following operating environment.
Page 337 BCI-3PC Photo (ink tank for Color BJ Cartridge BC-34 Photo) BCI-3PM Photo(ink tank for Color BJ Cartridge BC-34 Photo) BCI-3Y (ink tank for Color BJ Cartridge BC-33) Bi-directional communication BJ Cartridge BJ Cartridges You Can Use with the Printer 84, 148 82, 148 82, 148 83, 148...
Page 338 Switching the Using the BJ Cartridge Container BJ Status Monitor Bjscan2.hlp Black BJ Cartridge BC-30 Brightness Bubble Jet Paper LC-301 Canon special media Cartridge holder Cartridge lock lever Choose Print Mode Cleaning the paper feed rollers the print head the printer...
Page 339 Power Cord the Printer Custom paper sizes Deep print head cleaning Default printer Setting the BJC-3000 as the Document ﬁle (NT_Guide320.doc) Driver printer driver basics scanner driver basics ECP mode Envelopes Using Error message European DL Envelope Front Cover Gamma curve coefﬁcient...
Page 340 Using Glossy Photo Paper GP-301 Using Grayscale Print Halftoning hard disk space High Color High Gloss Photo Film HG-201 Using High Resolution Paper HR-101S Using iMac Ink tank Ink Tank BCI-3BK (For Black BJ Cartridge BC-30) Ink Tank BCI-3C(For Color BJ Cartridge BC-33) Ink Tank BCI-3M(For Color BJ Cartridge BC-33) Ink Tank BCI-3PBK Photo (For Color BJ Cartridge BC-34 Photo) Ink Tank BCI-3PC Photo (For Color BJ Cartridge BC-34 Photo)
Page 341 Mac OS Maintenance Aligning the Print Head BJ Cartridge Maintenance Printing a Nozzle Check Pattern Prolonging the Service Life of the Printer Replacing the BJ Cartridge Replacing the Ink Tanks Transporting the Printer When to Replace the BJ Cartridge Media...
Page 342 Transparencies CF-102 T-Shirt Transfer TR-201 Media Size You Can Use with the Printer size weight Media Type You Can Use with the Printer Media Type You Cannot Use with the Printer Memory capacity Normal print head cleaning Nozzle check pattern NT_Guide320.doc...
Page 343 Paper rest Paper thickness lever Setting the Parallel interface Parts and Functions Front View Inside the Printer Operation Panel Rear View Photo Optimizer Photographs Tips for Printing Photographic Images (I) Tips for Printing Photographic Images (II) Plain Paper Using Portrait...
Page 344 Printable area Banner Paper European DL Envelope Glossy Photo Cards Legal Letter US Commercial #10 Envelope Printer (Features) Printer (Parts and Functions) Front view Inside the printer Opearation panel Rear view Printer (Speciﬁcations) Printer (Switching Off) Printer (Switching On) Printer cable...
Page 345 Setting the Printer Port (LPT1) Printing area Banner Paper European DL Envelope Glossy Photo Cards Legal Letter US Commercial #10 Envelope Printing environment Printing on Paper and Other Media Loading Paper and Other Media Notes on Handling Media Protective cap...
Page 346 RESUME button Scan Prescanning Scanning Scanner Cartridge About the scanning area Changing the scanning mode Installing the Launching IS Scan Saving the Image Using the Scanner driver IS Scan IS Scan Plus Scanning holder Using the Speciﬁcations Transparencies CF-102 Using Troubleshooting An Error Message Appears Apprication error, General protection fault...
Page 347 Setting the BJC-3000 as default printer Before you Call for Help Checking the printing environment Checking the amount of free space on hard disk Checking the version number of the printer driver Checking the windows version and memory capacity Narrowing down the problem Other Problems...
Page 348 Printout is Unsatisfactory Backs of pages stained with ink Characters and ﬁgures notched / gradation streaked or unnatural Colour document printed in monochrome Colours not clear Colours streaked or uneven Colours streaked or wrong Enlarged/reduced printing not correct Ink blurred Last part of print job not printing Meaningless characters, symbols printed Printed and on-screen colour do not match...
Page 349 Cannot install the scanner driver Commnucation error occurs Does not launch with default settings Improper colours are displayed in the dialogue box Scanning is too slow Scanning result is unsatisfactory Image contains unexpected colors, or is too light or too dark Parts of an image are missing or not aligned properly Scanned image blurred or distorted Scanned image is of uneven quality...
Page 350 US Commercial #10 Envelope USB interface Notes on Handling the USBPRN nn (nn: numerals) Version printer driver Windows Waste ink tank White Calibration Sheet Using the White level calibration WPS driver 40, 48 12, 18 256, 259 Index...

Canon BJC 3000 Reference Manual

Introduction

How to Use this Manual

Printer Features

Parts and Functions of the Printer

Connecting and Switching on the Printer

Printing on Paper and Other Media

Quick Links

Related Manuals for Canon BJC 3000

Summary of Contents for Canon BJC 3000

Table of Contents