Troubleshooting - Sony Bravia KDF-E42A11E Operating Instructions Manual

Troubleshooting

Check whether the 1 (standby) indicator is flashing in red.
When it is flashing
The self-diagnosis function is activated.
1
Measure how long the 1 (standby) indicator flashes and stops flashing.
For example, the indicator flashes for two seconds, stops flashing for one second, and flashes for two seconds.
2
Press 1 on the TV (Front side) to switch it off, disconnect the mains lead, and inform your dealer or
Sony service centre of how the indicator flashes (duration and interval).
When it is not flashing
1
Check the items in the tables below.
2
If the problem still persists, have your TV serviced by qualified service personnel.
Picture
Problem
No picture (screen is dark) and
no sound
No picture or no menu
information from equipment
connected to the scart
connector
Distorted picture
Double images or ghosting
Only snow and noise appear
on the screen
Picture (dotted lines or stripes)
noise
Picture noise when viewing a
TV channel
Stripe noise during playback/
recording of a VCR
Some tiny black points and/or
bright points on the screen
46
GB
Cause/Remedy
• Check the aerial connection.
• Connect the TV to the mains, and press 1 on the TV (front side).
• If the 1 (standby) indicator lights up in red, press TV "/1.
• Check that the optional equipment is on and press
the correct input symbol is displayed on the screen.
• Check the connection between the optional equipment and the TV.
• When installing optional equipment, leave some space between the optional
equipment and the TV.
• When changing programmes or selecting Text, turn off any equipment
connected to the scart connector on the rear of the TV.
• Check aerial/cable connections.
• Check the aerial location and direction.
• Check if the aerial is broken or bent.
• Check if the aerial has reached the end of its serviceable life (three to five
years in normal use, one to two years at the seaside).
• Keep the TV away from electrical noise sources such as cars, motorcycles,
or hair-dryers.
• Make sure that the aerial is connected using the supplied coaxial cable.
• Keep the aerial cable away from other connecting cables.
• Do not use a 300-ohm twin lead cable as interference may occur.
• Select "Manual Programme Preset" in the "Set Up" menu and adjust "AFT"
(Automatic Fine Tuning) to obtain better picture reception (page 32).
• Select "Noise Reduction" in the "Picture Adjustment" menu to reduce the
noise in the picture (page 22).
• Video head interference. Keep your VCR away from the TV.
• Leave a space of 30 cm between your VCR and the TV to avoid noise.
• Avoid installing your VCR in front of the TV or beside the TV.
• The picture of a display unit is composed of pixels. Tiny black points and/or
bright points (pixels) on the screen do not indicate a malfunction.
/ repeatedly until