Acer Aspire 8930G Service Manual
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Acer Aspire 8930G Service Manual

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Aspire 8930 Series
Service Guide
Service guide files and updates are available
on the ACER/CSD web; for more information,
please refer to
http://csd.acer.com.tw
PRINTED IN TAIWAN

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Summary of Contents for Acer Aspire 8930G

  • Page 1 Aspire 8930 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...

  • Page 2: Revision History

    Revision History Please refer to the table below for the updates made on Aspire 8930 service guide. Date Chapter Updates...
  • Page 3 Copyright Copyright © 2008 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 4 Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 5 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 7: System Specifications

    System Specifications Features Below is a brief summary of the computer’s many feature: Operating system Windows Vista™ ® NOTE: Windowsl Vista Capable PCs come with Windows ® Windows Vista . For more information on Windows Microsoft.com/windowsvista. Platform and memory ® Intel Core™2 Duo mobile processor Mobile Intel ®...

  • Page 8: Input Devices

    Input devices 105-/106-key keyboard Touchpad pointing device Acer CineDash media console capacitive human interface device Communication Acer Video Conference, featuring: Integrated Acer Crystal Eye webcam Acer PureZone technology Optional Acer Xpress VoIP phone WLAN: ® Intel Wireless WiFi Link network connection or Intel® PRO/Wireless network connection I/O Ports ExpressCard™/54 slot...

  • Page 9: System Block Diagram

    System Block Diagram Chapter 1...

  • Page 10: Board Layout

    Board Layout Top View Aspire8930 M/B layout and connector location TOP view Name Description LCM Cable CNTR Power Board FFC CNTR LED Board Cable CNTR LED Board Cable CNTR Power Cable CNTR South Bridge CN12 I/O Board CNTR CN15 Speaker Cable CNTR CN14 MDC CNTR CN13...

  • Page 11: Bottom View

    Bottom View Chapter 1 Bottom view Name Description CN501 Battery CNTR CN502 CPU Socket CN500 FAN Cable CNTR Jack500 RJ45 CN503 VGA Port CN507 HDMI Port CN511 HDMI Port CN514 USB Port CN515 USB Port Jack501 SPDIF Jack502 MIC jack Jack503 Line in jack CN510...

  • Page 12: Front View

    Your Acer Notebook tour After knowing your computer features, let us show you around your new Aspire computer. Front View Icon Acer PureZone Display screen Power button Status indicators CineDash media console Keyboard Palmrest Touchpad Item Two internal stereo microphones for sound recording.

  • Page 13: Closed Front View

    Chapter 1 Item The left and right buttons function like the left and right mouse buttons. *The center button serves as Acer BioProtect fingerprint reader supporting Acer FingerNav 4-way control function. (for selected models) Light-Emitting Diodes (LEDs) that light up to show the status of the computer’s functions and components.

  • Page 14: Left View

    Left View Icon DC-in jack Modem (RJ-11) port Ethernet (RJ-45) port Connects to an Ethernet 10/100-based network. External display (VGA) port HDMI port 2 USB 2.0 ports Headphones/ speaker/line-out jack with S/PDIF support Microphone-in jack Line-in jack Item Connects to an AC adapter. Connects to a phone line.

  • Page 15: Right View

    Right View Icon ExpressCard/54 slot Optical drive Optical disk access indicator Optical drive eject button Emergency eject hole 2 USB 2.0 ports TV-in port Kensington lock slot Rear view Icon Tuba Ventilation slots Chapter 1 Item Acceots one ExpressCard/54 module. Internal optical drive;...

  • Page 16: Base View

    Base view Icon Hard disk bay Memory compartment Ventilation slots and cooling fan Battery bay Battery release latch Battery lock Item Houses the computer's hard disk (secured with screws). Houses the computer's main memory. Enable the computer to stay cool, even after prolonged use.
  • Page 17 Indicators The computer has several easy-to-read status indicators. The front panel indicators are visible even when the computer cover is closed up. Icon Power Battery Num Lock Caps Lock NOTE: 1. Charging: The light shows amber when the battery is charging. 2.

  • Page 18: Easy-Launch Buttons

    WLAN, Internet, email, Bluetooth and Acer Empowering Technology. The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Icon...

  • Page 19: Touchpad Basics

    Click once. Center button (3) Swipe up/down/ left/right using Acer FingerNav 4-way control function (for selected models) or click and hold to move up/ down/left/right (for selected models).

  • Page 20: Using The Keyboard

    Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. Lock key Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase.

  • Page 21: Windows Keys

    Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions: <...

  • Page 22: Hot Keys

    Hotkey help Displays help on hotkeys. Acer eSettings Launches Acer eSettings in Acer Empowering Technology. Acer ePower Launches Acer ePower Management in Acer Management Empowering Technology. Sleep Puts the computer in Sleep mode. Display toggle Switches display output between the display screen, external monitor (if connected) and both.

  • Page 23: Special Key

    Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: The Euro symbol 1. Open a text editor or word processor. 2. Either directly press the < press the<5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol.

  • Page 24: Acer Empowering Technology

    When you mouse over an application icon, a quick menu appears below the toolbar. The quick menu allows you to perform certain tasks simply and quickly. You may also run the application by selecting it from the Acer Empowering Technology program group in the Start menu.

  • Page 25: Acer Eaudio Management

    Dolby Virtual Speaker technology. Music mode lets you enjoy your favorite tunes, in vivid detail. To choose your playback device, click the icon on the upper right side ofthe Acer eAudio Management window. Chapter 1...

  • Page 26: Acer Epower Management

    2. Click the Delete Power Plan icon. Battery status The quick menu shows the remaining battery life based on current usage. You can also launch the Acer ePower Management application and refer to the Battery status panel located just below the power plans.
  • Page 27 Click the Battery tab to view remaining battery life, battery status, and remaining battery life in standby and hibernate modes Chapter 1...

  • Page 28: Acer Edatasecurity Management

    Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Pas word. You will use this password to access the Personal Secure Disk (PSD). The Master Password may also be used to encrypt/decrypt files by default.

  • Page 29: Acer Erecovery Management

    For more information, please refer to “Acer eRecovery Management” NOTE: If your computer did not come with a Recovery CD or System CD, please use Acer eRecovery Management’s “System backup to optical disk” feature to burn a backup image to CD or DVD. To...

  • Page 30: Acer Esettings Management

    Acer eSettings Management Acer eSettings Management allows you to inspect hardware specifications and to monitor the system health status. Furthermore, Acer eSettings Management enables you to optimize your Windows operating system, so your computer runs faster, smoother and better. Acer eSettings Management also: Provides a simple graphical user interface for navigating.

  • Page 31: Windows Mobility Center

    Windows Mobility Center also includes Acer-specific settings like Bluetooth Add Device (if applicable), sharing folders overview/sharing service on or off, and a shortcut to the Acer user guide, drivers and utilities. To launch Windows Mobility Center: •...

  • Page 32: Using The System Utilities

    Acer Bio-Protection Fingerprint Solution also allows you to navigate through web browsers and documents using Acer FingerNav. With Acer Bio-Protection Fingerprint Solution, you can now enjoy an extra layer of protection for your personal computer, as well as the convenience of accessing your daily tasks with a simple...

  • Page 33: Acer Gridvista (Dual-Display Compatible)

    Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start, All Programs and click on Acer GridVista. You may choose any one of the four display settings indicated below: Double (verticle), Triple (primary at left), Triple (primary at right), or Quad Acer Gridvista is dual-display compatible, allowing two displays to be partitioned indepently.

  • Page 34: Launch Manager

    3. Enjoy the convenience of a well-organized desktop. NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start >...

  • Page 35: Hardware Specifications And Configurations

    Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control Cache scheme control System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size...

  • Page 36: Bluetooth Interface

    Item Supports modem protocol Modem connector type Modem connector location Bluetooth Interface Item Chipset Data throughput Protocol Interface Connector type Hard Disk Drive Interface Item Vendor & Model Name Capacity (MB) Bytes per sector Data heads 4 for Toshiba and HGST Drive Format Disks...

  • Page 37: Audio Interface

    DVD-Super Multi Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Support disc formats Loading mechanism Power Requirement Input Voltage Audio Interface Item Audio Controller Audio onboard or optional Mono or Stereo Resolution Compatibility Sampling rate...

  • Page 38: Video Interface

    USB 2.0 CardReader MODEM Bluetooth Wireless 802.11 a+b+g Audio Specification Acer MXM compatible Specification Built-in ICH9M USB 1.1 and USB 2.0 Host controller One on the left side; three on the right side Enable/Disable by BIOS Setup Specification Built-in ICH9M...
  • Page 39 Keyboard Item Keyboard controller Total number of keypads Windows logo key Internal & external keyboard work simultaneously Battery Item Vendor & Model Name Battery Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage LCD 18.0" inch Item Vendor &...

  • Page 40: Lcd Inverter

    Item Temperature Range(°C) Operating Storage (shipping) LCD Inverter Item Vendor & model name Brightness conditions Input voltage (V) Input current (mA) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (k Hz) AC Adaptor Item Input rating Maximum input AC current Inrush current Efficiency System Power Management...

  • Page 41: System Utilities

    System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.

  • Page 42: Invoking Bios Setup

    Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 6 parts as follows: Information Display the system informations.
  • Page 43 Parameter IDE2I Model Name IDE2 Serial Number System BIOS ver VGA BIOS Ver KBC Ver Serial Number Asset Tag Number Product Name Manufacturer Name UUID Number Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters.
  • Page 44 The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time System Date System Memory Extended Memory VGA Memory Quiet Boot Power on display Network Boot F12 Boot Menu D2D Recovery NOTE: The sub-items under each device will not be shown if the device control is set to disable or auto.
  • Page 45 Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Serial port Parallel port Chapter 2 Description Displays the settings of the Enabled or Disabled serial port Shows the settings of the...
  • Page 46 Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter User Password is Supervisor Password Set User Password Set Supervisor Password...

  • Page 47: Setting A Password

    Setting a Password Follow these steps as you set the user or the supervisor password: 1. Use the w andy keys to highlight the Set Supervisor Password parameter and press the e key. The Set Supervisor Password box appears: 2. Type a password in the “Enter New Password” field. The password length can not exceeds 8 alphanumeric characters (A-Z, a-z, 0-9, not case sensitive).

  • Page 48: Changing A Password

    Changing a Password 1. Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: 2. Type the current password in the Enter Current Password field and press e. 3.
  • Page 49 Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen.
  • Page 50 Parameter Exit Discarding Changes Load Setup Default Discard Changes Save Changes Description Exit utility without saving setup data to CMOS. Load default values for all SETUP item. Load previous values from CMOS for all SETUP items. Save Setup Data to CMOS. Chapter 2...

  • Page 51: Bios Flash Utility

    BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.

  • Page 52: Remove Hdd Password

    Remove HDD password Utility This section provide you with removing HDD password method: Remove HDD Password: If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE 1.

  • Page 53: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 8930 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge Small Philips screw driver hilips screwdriver Plastic flat head screw driver...

  • Page 54: General Information

    General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 55: Disassembly Procedure Flowchard

    Disassembly Procedure Flowchard The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
  • Page 56 LCM module disassembly flow chart Chapter 3...

  • Page 57: Removing The Battery Pack

    Removing the Battery Pack 1. Release the battery. 2. Slide the battery latch then remove the battery. Chapter 3...

  • Page 58: Removing The Hdd

    Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/System Fan/Thermal Modules/CPU Removing the HDD 1. Remove the six screws fastening the CTO cover. 2. Detach the CTO cover from the notebook. Removing the Wireless Cover & RAM Module 3. Remove the wireless antenna and remove the wireless screws then remove the wireless card. 4.
  • Page 59 Removing the Wireless LAN Card/TV Tunder Card and System Fan 5. Disconnect the main and auxiliary antennae from the TV card. 6. Loose two screws from the TV card. 7. Remove the TV card from the machine. 8. Remove HDD module as shown. 9.
  • Page 60 11. Take out the system fan from the main unit as shown. Removing the Thermal Modules and the CPU 12. Remove the two screws holding the finger heatsink. 13. Detach the finger heatsink from the main board. 14. Then take out the CPU heatsink from the main board. 15.

  • Page 61: Removing The Odd

    17. Remove the card reader dummy. Removing the ODD 18. Remove the screw fastening the optical disk drive module on the bottom. 19. Use a tool to push the optical disk drive module outwards and remove the ODD module. Removing the Hinge cover 20.

  • Page 62: Removing The Btcb Screws

    Removing the BTCB screws 22. Loose 21 screws from BTCB. 23. Detach Switch cover. 24. Disconnect Media board FFC from the Switch cover. Chapter 3...
  • Page 63 25. Then remove the switch cover from the machine. Chapter 3...

  • Page 64: Disassembling The Main Unit

    Disassembling the Main Unit 1. Turn over the keyboard as the image shows. 2. Disconnect the Keyboard FFC from the main board 3. Then remove the keyboard from the main unit. 4. Disconnect the FFC from the main board. 5. Loose One screws from the TPCB. 6.
  • Page 65 11. Loose the LED boards four screws. 12. Loose four LCM hinge screws. 13. Then remove LCM module from the machine. Chapter 3...
  • Page 66 Remove I/O baord and Main Board. 14. Remove the daughter board from the machine. 15. Loose two Modem card screws. 16. Disconnect Modem card cable. 17. Remove Modem card from the M/B. 18. Disconnect Speaker cable from the MB and loose the MB screw. 19.
  • Page 67 21. Remove the USB board from BTCB. Chapter 3...

  • Page 68: Disassembly Lcm Module

    Disassembly LCM module 1. Remove six LCM bezel mylar. 2. Loose 10 LCM bezel screws. 3. Remove LCM bezel. 4. Disconnect Inverter cable and Back LED board cable. 5. Remove Inverter from BTCB. 6. Loose four LCD scrws from the hinge. 7.

  • Page 69: Disassembling The External Modules

    9. Loose four LCD hinge screws, then remove two hinges from LCD panel. Disassembling the External Modules Disassembling the HDD Module 1. Remove the four screws holding the HDD (hard disk drive) foil; two on each side. 2. Carefully take out the hard disk drive from the HDD foil. Chapter 3...

  • Page 70: Disassembling The Odd Module

    Disassembling the ODD Module 1. Remove the two screws holding the optical bracket. 2. Then remove the optical bracket from the optical disk drive. Chapter 3...

  • Page 71: Troubleshooting

    Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain the failing symptoms in as much detail as possible.

  • Page 72: System Check Procedures

    System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.

  • Page 73: Memory Check

    Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. 1. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. 2. Go to the diagnostic memory in the test items. 3.

  • Page 74: Touchpad Check

    From Hardware: 1. Power off the computer. 2. Remove the battery pack and measure the voltage between battery terminals 1(+) and 6(ground). See the following figure 3. If the voltage is still less than 7.5 Vdc after recharging, replace the battery. To check the battery charge operation, use a discharged battery pack or a battery pack that has less than 50% of the total power remaining when installed in the computer.

  • Page 75: Power-On Self-Test (Post) Error Message

    Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.

  • Page 76: Index Of Error Messages

    Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn...
  • Page 77 Error Messages System battery is dead - Replace and run Setup System CMOS checksum bad - Default configuration used System timer error Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP...
  • Page 78 Error Messages Invalid System Configuration Data I/O device IRQ conflict Operating system not found Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank.

  • Page 79: Phoenix Bios Beep Codes

    Phoenix BIOS Beep Codes Code 1-2-2-3 1-3-1-1 1-3-1-3 1-3-4-1 1-3-4-3 1-4-1-1 Chapter 4 Beeps POST Routine Description Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values...
  • Page 80 Code 2-1-2-3 2-2-3-1 Beeps POST Routine Description POST device initialization Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard...
  • Page 81 Code Chapter 4 Beeps POST Routine Description Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table...
  • Page 82 Code Beeps POST Routine Description PnPnd dual CMOS (optional) Initialize notebook docking (optional) Initialize notebook docking late Force check (optional) Extended checksum (optional) Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS...

  • Page 83: Index Of Symptom-To-Fru Error Message

    Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
  • Page 84 Symptom / Error The system doesn’t power-off. Battery can’t be charged PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound...
  • Page 85 Symptom / Error The system doesn’t enter standby mode after closing the LCD The system doesn't resume from hibernation mode. The system doesn't resume from standby mode after opening the LCD. Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently.

  • Page 86: Peripheral-Related Symptoms

    Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems. Serial or parallel port device problems. Keyboard/Touchpad-Related Symptoms Symptom / Error Keyboard (one or more keys) does not work. Touchpad does not work.

  • Page 87: Intermittent Problems

    Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: 1.

  • Page 88: Undetermined Problems

    1. Power-off the computer. 2. Visually check them for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...

  • Page 89: Jumper And Connector Locations

    Jumper and Connector Locations Top View Aspire8930 M/B layout and connector location Chapter 5 TOP view Name Description LCM Cable CNTR Power Board FFC CNTR LED Board Cable CNTR LED Board Cable CNTR Power Cable CNTR South Bridge CN12 I/O Board CNTR CN15 Speaker Cable CNTR CN14...
  • Page 90 Bottom View Bottom view Name Description CN501 Battery CNTR CN502 CPU Socket CN500 FAN Cable CNTR Jack500 RJ45 CN503 VGA Port CN507 HDMI Port CN511 HDMI Port CN514 USB Port CN515 USB Port Jack501 SPDIF Jack502 MIC jack Jack503 Line in jack CN510 Speaker Cable CNTR U510...

  • Page 91: Fru (Field Replaceable Unit) List

    DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
  • Page 92 Aspire 8930 Exploded Diagram Chapter 6...
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  • Page 106 REMOTE CONTROLLER FOMOSA21 RC804V-B TC REMOTE CONTROLLER FOMOSA21 RC804V-B SC REMOTE CONTROLLER FOMOSA21 RC804V-B EN WISTRON ACER XPRESS CARD PHONE KIT REV 2.0 EXTERNAL ANTENNA SET Part Name and Description ADAPTER 90W 3PINS DELTA ADP-90SB BBEA 1.7X5.5X11 LF LEVEL4 ADAPTER 90W LITE-ON PA-1900-24AR BLUE 1.7X5.5X11 LF LEVEL4...
  • Page 107 TOUCHPAD SYNAPTICS TM-00372-012 POWER BUTTON BOARD HOTKEY BOARD TOUCHPAD BUTTON BAORD I/O BOARD USB BOARD W/O TV CABLE LED BOARD RIGHT LED BOARD LEFT FINGER PRINT BOARD MEDIA BOARD MODULE Acer Part No. FX.22500.023 56.APQ0N.001 55.ASY0N.002 55.AP50N.001 55.ASY0N.001 55.ASY0N.003 55.AP50N.005 55.AP50N.006 55.AP50N.007 55.APQ0N.001...
  • Page 108 POWER CORD 3PIN CHINA POWER CORD SOUTH AFRICA (AIL) POWER CORD 3PIN USA POWER CORD 3PIN TAIWAN POWER CORD 2PIN JAPAN POWER CORD 3PIN ARGENTINA HOTKEY BOARD CABLE POWER BUTTON BOARD CABLE Acer Part No. 55.AP30N.001 TU.23100.014 TU.23100.010 KF.4GB0N.002 KF.2GB0N.002 VG.9PG06.006 VG.9PG0Y.005 VG.9EG06.001...
  • Page 109 DC-IN CABLE BLUETOOTH BOARD CABLE MODEM CABLE MODEM CABLE WITH RJ11 FINGER PRINT BOARD CABLE LCD/CAMERA CABLE 18.4" WUXGA/ WXGA+ LCD/CAMERA CABLE 18.4" WUXGA/ WXGA+ LCD/CAMERA CABLE 18.4" WXGA+ Acer Part No. 50.ASY0N.001 50.AP50N.004 50.ASY0N.002 50.AP50N.006 50.AP50N.007 50.AP50N.008 50.AP50N.009 50.AP50N.010 50.APQ0N.001 50.AP50N.011...
  • Page 110 MINI DUMMY CARD SD DUMMY CARD LOWER CASE WITH TV PORT LOWER CASE W/O TV PORT UPPER CASE WITH FINGERPRINT HOLE MIDDLE COVER SUPER-MULTI BEZEL BD COMBO BEZEL Acer Part No. 57.APQ0N.001 57.ASY0N.001 57.ASY0N.002 Acer Part No. 33.ASY0N.001 42.AP50N.002 42.ASY0N.002 42.AP50N.003...
  • Page 111 VGA BRACKET BOTTOM LCD COVER 18.4" LCD BEZEL 18.4" LCD BRACKET RIGHT LCD BRACKET LEFT HINGE COVER ASSEMBLY LEFT HINGE COVER ASSEMBLY RIGHT KENSINGTON BRACKET HALF MINI-CARD BRACKET Acer Part No. 33.AAMVN.002 33.AP70N.001 33.APQ0N.003 33.AKE0N.005 60.AP50N.005 60.ASY0N.003 33.AP50N.001 33.AP50N.002 42.APQ0N.007 42.APQ0N.006...
  • Page 112 ODD SONY SUPER-MULTI DRIVE 12.7MM TRAY DL 8X AD-7580S LF W/O BEZEL SATA ODD PLDS SUPER-MULTI DRIVE 12.7MM TRAY DL 8X DS-8A2S LF W/O BEZEL SATA Part Name and Description Acer Part No. KC.73501.DPP KC.84001.DPP KC.86001.DPP KC.95001.DPP KC.94001.DTP KC.96001.DTP Acer Part No.
  • Page 113 MK3252GSX LF F/W:LV010J HDD 320GB 5400RPM SATA WD WD3200BEVT-22ZCT0 ML160 LF F/ W:11.01A11 HDD500GB 5400RPM SATA HGST HTS545050KTA300 LF F/W:C60G Part Name and Description VGA HEATSINK VGA HEATSINK Acer Part No. KH.12001.032 KH.12004.008 KH.12007.016 KH.12008.019 KH.16001.034 KH.16004.003 KH.16007.019 KH.16008.022 KH.25001.011 KH.25004.002...
  • Page 114 SLOVAK (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK SLO/CRO (GLOSSY) KEYBOARD 17_18KB-FV1 88KS BLACK RUSSIAN (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK PORTUGUESE (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK POLISH (GLOSSY) Acer Part No. 33.APQ0N.002 60.AP50N.003 33.AP50N.003 Acer Part No. 19.AP50N.001 19.AP50N.001 Acer Part No. KB.INT00.297 KB.INT00.298...
  • Page 115 KEYBOARD 17_18KB-FV1 89KS BLACK BELGIUM (GLOSSY) KEYBOARD 17_18KB-FV1 88KS BLACK ARABIC/ENGLISH (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK ARABIC/FRENCH (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK NORDIC (GLOSSY) KEYBOARD 17_18KB-FV1 89KS BLACK ENGLISH/CANADIAN FRENCH (GLOSSY) Acer Part No. KB.INT00.310 KB.INT00.311 KB.INT00.312 KB.INT00.313 KB.INT00.314 KB.INT00.315 KB.INT00.316 KB.INT00.317 KB.INT00.318 KB.INT00.319...
  • Page 116 SO-DIMM 2GB DDRIII1066 SAMSUNG M471B5673DZ1-CF8 LF SO-DIMM 2GB DDRIII1066 HYNIX HMT125S6AFP8C-G7N0 LF Part Name and Description HDD INSULATOR HDD INSULATOR FOR 2ND HDD WITH 12.5MM VGA BOARD INSULATOR Acer Part No. 6M.AP50N.002 6M.AP50N.001 LK.18406.002 Acer Part No. MB.ASZ0B.001 Acer Part No. KN.1GB04.003 KN.1GB09.009 KN.1GB0B.019...
  • Page 117 PATCH SCREW BNI PAT SCREW PAN M2*0.4 6.0MM MACH 3.0MM 0.7MM CROSS NI SCREW SCREW Part Name and Description SPEAKER SET W/ SUB-WOOFER SPEAKER SET (FRONT) Acer Part No. 47.APQ0N.001 50.ASY0N.003 50.ASY0N.004 23.ASY0N.001 47.ASY0N.003 Acer Part No. 86.APQ0N.004 86.APQ0N.001 86.AP50N.001 86.TLT0N.002...
  • Page 118 Chapter 6...

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