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What is the Review Process?
Your application will be reviewed and if it is
determined to be eligible, you will receive an
acknowledgment indicating the file number
assigned to your application and the local Board
address. At the same time, your dealer and Ford
Motor Company representative are asked to
submit statements.
To review your case properly, the Board needs
the following information:
legible copies of all documents and
maintenance or repair orders that relate to
the case
the year, make, model, and vehicle
identification number
the date you bought your vehicle
the date of repair and the mileage at the time
of repair
the current mileage
the name of the dealer who sold you the
vehicle or who serviced your vehicle
a brief description of your unresolved
complaint
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