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A vehicle sales transaction
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
Items not covered by your warranty
Alleged liability claims
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
Cases currently in litigation
Vehicles not used primarily for personal,
family, or household purposes
NOTE: Complaints involving vehicles on
which applicable express written new
vehicle warranties have expired at
receipt of your application are not
eligible. Eligibility may differ
according to state law. For example, see
the unique brochure for California
purchasers/lessees.
How Does the Board Work?
The Board has four members:
three consumer representatives
a Ford or Lincoln-Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent
consulting firm. Dealers are chosen because of
their business leadership qualities.
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