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Dell Dimension 2400 Owner's Manual

Dell dimension 2400: owners manual.

 
service tag
CD or DVD
headphone
connector
CD or DVD
volume
control dial
floppy-drive
activity light*
power light
power button
USB 2.0 connectors (2)
*On computers with an optional floppy drive.
power connector
voltage selection switch
keyboard connector
serial connector
video connector
line-out connector
microphone connector
USB 2.0 connectors (4)
PCI card slots (3)
Dell™ Dimension™ 2400 Series
headphone connector
mouse connector
diagnostic lights (4)
parallel connector
line-in connector
cover latch
network adapter
connector
CD or DVD drive
activity light
CD or DVD eject button
second bay for optional drive
floppy-drive eject button*
hard-drive activity light
Next page ->

Summary of Contents

  • Page 1

    USB 2.0 connectors (4) PCI card slots (3) Dell™ Dimension™ 2400 Series CD or DVD drive activity light CD or DVD eject button second bay for optional drive floppy-drive eject button* hard-drive activity light...

  • Page 2

    Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Axim, PowerApp, PowerEdge, PowerConnect, PowerVault, and Latitude are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Contents Safety Instructions ......Finding Information for Your Computer Setting Up and Using Your Computer Setting Up a Printer .

  • Page 4: Table Of Contents

    Dell Diagnostics ......Starting the Dell Diagnostics Drivers ........

  • Page 5: Table Of Contents

    Restoring Your Operating System Using Microsoft Windows XP System Restore Using Dell PC Restore by Symantec Resolving Software and Hardware Incompatibilities Removing and Installing Parts Front and Back View of the Computer Front View ......

  • Page 6: Table Of Contents

    ....... . FCC Identification Information Contacting Dell ......

  • Page 7: Safety Instructions

    Safety Instructions See your Product Information Guide for safety instructions. Safety Instructions...

  • Page 8

    Safety Instructions...

  • Page 9: Finding Information For Your Computer

    Finding Information for Your Computer What are you looking for? • How to set up my computer • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard • Express Service Code and Service Tag ®...

  • Page 10

    • Solutions — Troubleshooting hints and tips, articles from technicians, and online courses • Community Forum — Online discussion with other Dell customers • Upgrades — Upgrade information for components, such as memory, the hard drive, and the operating system •...

  • Page 11: Setting Up A Printer, Printer Cable, Connecting A Parallel Printer

    Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers. •...

  • Page 12: Connecting A Usb Printer

    Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. Complete the operating system setup if you have not already done so.

  • Page 13: Setting Up A Home And Office Network, Connecting To A Network Adapter

    Setting Up a Home and Office Network Connecting to a Network Adapter Before you connect your computer to a network, the computer must have a network adapter installed and a network cable connected to it. To connect a network cable, perform the following steps. NOTE: Insert the cable until it clicks into place, and then gently pull it to ensure that it is secure.

  • Page 14: Network Setup Wizard, Connecting To The Internet

    network adapter connector on computer Network Setup Wizard ® The Microsoft Windows through the process of sharing files, printers, or an Internet connection between computers in a home or small office. Click the Start button, point to All Programs click Network Setup Wizard. On the welcome screen, click Next.

  • Page 15: Setting Up Your Internet Connection

    Double-click the MSN Explorer or AOL icon on the Microsoft Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: Save and close any open files, and exit any open programs.

  • Page 16: Copying Cds And Dvds, How To Copy A Cd Or Dvd

    Copying CDs and DVDs NOTE: Ensure that you follow all copyright laws when you create CDs or DVDs. This section applies only to computers that have a CD-R, CD-RW, DVD+RW, DVD+R, or DVD/CD-RW combo drive. The following instructions show how to make an exact copy of a CD or DVD. You can also use Sonic RecordNow for other purposes, including creating CDs from audio files on your computer and creating MP3 CDs.

  • Page 17: Helpful Tips, Hyper-threading

    You can enable or disable Hyper-Threading through the system setup program. For more information on accessing the system setup program, see page 74. For more information on Hyper- Threading, search the Knowledge Base on the Dell Support website at support.dell.com. ®...

  • Page 18: Booting To A Usb Device, Turning Off Your Computer

    Connect the USB device to a USB connector (see page 46). Shut down the computer through the Start menu (see page 18). Turn on the computer. When the DELL™ logo appears, press <F12> immediately. If you wait too long and the Microsoft see the Windows desktop.

  • Page 19: Battery Problems, Drive Problems

    — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 66). If the battery still does not work properly, contact Dell (see page 78). Drive Problems...

  • Page 20: Cd And Dvd Drive Problems

    HECK FOR INTERRUPT REQUEST CONFLICTS UN THE IAGNOSTICS CD and DVD drive problems NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in the drive or the CD or DVD. NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.

  • Page 21: Hard Drive Problems, E-mail, Modem, And Internet Problems

    Hard drive problems HECK — Windows XP Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start. E-Mail, Modem, and Internet Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the...

  • Page 22: Error Messages

    UN THE ODEM ELPER DIAGNOSTICS Modem Helper. Follow the instructions on the screen to identify and resolve modem problems. (Modem Helper is not available on all computers.) ERIFY THAT THE MODEM IS COMMUNICATING WITH Click the Start button and click Control Panel. Click Printers and Other Hardware.

  • Page 23: Ieee 1394 Device Problems

    PROVIDED F YOU HAVE PROBLEMS WITH AN IEEE 1394 Contact Dell (see page 78) or the IEEE 1394 device manufacturer. — Close all windows and open LOSE SOME PROGRAMS AND TRY AGAIN — The floppy drive cannot read the disk. Insert a floppy INDOWS —...

  • Page 24: Keyboard Problems, Lockups And Software Problems, The Computer Does Not Start Up

    Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. HECK THE KEYBOARD CABLE • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 18), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer.

  • Page 25: A Program Stops Responding, A Program Crashes Repeatedly

    A program stops responding ND THE PROGRAM — Press <Ctrl><Shift><Esc> simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. HECK THE SOFTWARE DOCUMENTATION A program is designed for an earlier Windows operating system UN THE...

  • Page 26: Other Software Problems, Memory Problems

    • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 64). • Run the Dell Diagnostics (see page 38). F YOU EXPERIENCE OTHER MEMORY PROBLEMS • Reseat the memory modules to ensure that your computer is successfully communicating with the memory (see page 64).

  • Page 27: Mouse Problems

    Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. HECK THE MOUSE CABLE — Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.

  • Page 28: Network Problems, Power Problems

    Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. HECK THE NETWORK CABLE CONNECTOR network connector on the back of the computer and the network jack. HECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER communication exists.

  • Page 29: Printer Problems

    F THE POWER LIGHT IS AMBER AND GREEN OR STEADY AMBER but an internal power problem might exist. • Ensure that the voltage selection switch is set to match the AC power at your location (if applicable). • Ensure that the processor power cable is securely connected to the system board (see page 51). F THE POWER LIGHT IS BLINKING AMBER •...

  • Page 30: Scanner Problems

    ERIFY THAT THE PRINTER IS RECOGNIZED BY Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click View installed printers or fax printers. If the printer is listed, right-click the printer icon. Click Properties and click the Ports tab. For a parallel printer, ensure that the Print to the following port(s): setting is LPT1 (Printer Port).

  • Page 31: Sound And Speaker Problems, No Sound From Speakers

    Sound and Speaker Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. No sound from speakers NOTE: The volume control in some MP3 players overrides the Windows volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off.

  • Page 32: No Sound From Headphones

    UN THE SPEAKER DIAGNOSTICS EINSTALL THE SOUND DRIVER HECK FOR INTERRUPT REQUEST CONFLICTS No sound from headphones HECK THE HEADPHONE CABLE CONNECTION headphone connector (see page 45). ISABLE DIGITAL MODE — Your headphones do not work if the CD drive is operating in digital mode. Windows XP Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices.

  • Page 33: Video And Monitor Problems, If The Screen Is Blank

    Video and Monitor Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. If the screen is blank NOTE: See the monitor documentation for troubleshooting procedures. HECK THE MONITOR CABLE CONNECTION •...

  • Page 34

    OVE THE MONITOR AWAY FROM EXTERNAL POWER SOURCES other electrical devices can cause the screen image to appear "shaky." Turn off nearby devices to check for interference. OTATE THE MONITOR TO DJUST THE INDOWS DISPLAY SETTINGS Click the Start button, click Control Panel, and then click Appearance and Themes. Click Display and click the Settings tab.

  • Page 35: Diagnostic Lights

    Advanced Troubleshooting Diagnostic Lights To help you troubleshoot a problem, your computer has four lights labeled "A," "B," "C," and "D" on the back panel (see page 47). The lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, all four lights display solid green. If the computer malfunctions, the color and sequence of the lights identify the problem.

  • Page 36

    • If available, install properly working memory of the same type into your computer (see page 64). • If the problem persists, contact Dell (see page 78). Determine if a conflict exists by removing a card (not the video card) (see page 51) and then restarting the computer.

  • Page 37

    • Ensure that no special memory module/memory connector placement requirements (see page 64) exist. • Verify that the memory modules that you are installing are compatible with your computer (see page 70). • If the problem persists, contact Dell (see page 78). Advanced Troubleshooting...

  • Page 38: Dell Diagnostics, Starting The Dell Diagnostics

    19) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

  • Page 39

    If you cannot resolve the error condition, contact Dell (see page 78). NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag number.

  • Page 40: Drivers, Identifying Drivers

    Configuration Parameters Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

  • Page 41: Reinstalling Drivers, Restoring Your Operating System

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 42: Using Microsoft Windows Xp System Restore

    NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point Click the Start button and click Help and Support.

  • Page 43: Using Dell Pc Restore By Symantec

    Using Dell PC Restore by Symantec Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.

  • Page 44: Resolving Software And Hardware Incompatibilities

    Enabling System Restore If you reinstall Windows XP with less than 200 MB of free hard-disk space available, System Restore is automatically disabled. To see if System Restore is enabled: Click the Start button and click Control Panel. Click Performance and Maintenance. Click System.

  • Page 45: Front And Back View Of The Computer, Front View

    Removing and Installing Parts Front and Back View of the Computer Front View *On computers with an optional floppy drive. Removing and Installing Parts...

  • Page 46

    Your headphones won’t work if the drive is operating in digital mode. To disable digital mode, see "No sound from headphones" on page 32. 12 service tag The tag is used to identify your computer when you access the Dell Support website or call technical support. Removing and Installing Parts To avoid losing data, do not use the power button to turn off the computer.

  • Page 47: Back View

    Back View *May not be present on all computers. mouse connector Plug a standard mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. If you have a USB mouse, plug it into a USB connector.

  • Page 48

    network adapter To attach your computer to a network or modem, connect one end of a network cable connector to either a network jack or your network device. Connect the other end of the network cable to the network adapter connector on the back panel of your computer. A click indicates that the network cable has been securely attached.

  • Page 49: Removing The Computer Cover

    Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. Shut down the computer through the Start menu (see page 18). Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

  • Page 50: Looking Inside Your Computer

    Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. Removing and Installing Parts power supply system board...

  • Page 51: System Board Components, Adding Cards

    System Board Components CD drive connector (J20) main power connector (J21) power indicator (LED1) memory module connectors (DDR1, DDR2) fan connector (J30) microprocessor connector (U16) 12-V power connector (J10) modem telephony connector (J25) CD audio connector (J8) Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

  • Page 52

    NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. Disconnect any telephone or telecommunication lines from the computer. Disconnect your computer and all attached devices from their electrical outlets, and then press the power button to ground the system board.

  • Page 53

    Ensure that the card is fully seated and that its bracket is within the card slot. not fully seated card fully seated card Secure the filler bracket onto the end of the card with the screw you removed in step 7. Connect any cables that should be attached to the card.

  • Page 54: Adding A Floppy Drive

    Replace the computer cover (see page 68). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and turn them on. Install any drivers required for the card as described in the card documentation.

  • Page 55

    side hinges (3) Press in the two insert tabs, and then push out the front-panel insert. front panel top tab release lever middle tab bottom tab Removing and Installing Parts...

  • Page 56

    Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 51).

  • Page 57

    top bracket screw drive bracket Secure the floppy drive bracket with the top bracket screw that came with your drive. Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. floppy drive Removing and Installing Parts...

  • Page 58

    Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. Replace the computer cover (see page 68). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.

  • Page 59: Adding A Second Cd Or Dvd Drive

    Shut down the computer through the Start menu (see page 18). NOTE: Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software.

  • Page 60

    Pull the two front-panel tabs towards you, and then push out the front-panel insert. Removing and Installing Parts side hinges (3) front panel top tab release lever middle tab bottom tab...

  • Page 61

    tabs (2) Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). Remove two extra alignment screws, shown in the illustration on page 62, from the front of the computer and insert them into the drive.

  • Page 62

    Gently slide the drive into place. securing screw Once the drive is in place, apply pressure to ensure that the drive is fully seated. Use the securing screw that came with the drive to attach the drive to the computer. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1").

  • Page 63

    side hinges (3) Replace the computer cover (see page 68). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. Connect your computer and devices to electrical outlets, and then turn them on. See the documentation that came with the drive for instructions on installing any software required for drive operation.

  • Page 64: Adding Memory, Installing Memory

    Adding Memory You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 70. Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide.

  • Page 65

    Align the notch on the bottom of the module with the crossbar in the connector. memory module cutouts (2) NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. Insert the module into the connector until the module snaps into position.

  • Page 66: Removing Memory, Replacing The Battery

    Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Memory purchased from Dell is covered under your computer warranty. Shut down the computer through the Start menu (see page 18). Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

  • Page 67

    Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.

  • Page 68: Replacing The Computer Cover

    Access the system setup program (see page 74) and restore the settings you recorded in step 1. Properly dispose of the old battery (see ). Replacing the Computer Cover Ensure that all cables are connected, and fold cables out of the way. Ensure that no tools or extra parts are left inside the computer.

  • Page 69: Specifications

    Appendix Specifications Microprocessor Microprocessor type L1 cache L2 cache System Information System chip set DMA channels Interrupt levels System BIOS chip System clock Expansion Bus Bus types Bus speed PCI connectors PCI connector size PCI connector data width (maximum) ® ®...

  • Page 70

    Memory Architecture Memory connectors Memory capacities Minimum memory Maximum memory Memory type Drives Externally accessible Internally accessible Ports and Connectors Externally accessible: Serial Parallel Video Keyboard Mouse Network Audio Headphone Appendix DDR SDRAM 128-, 256-, or 512-MB 128 MB shared DDR SDRAM NOTE: Between 32 and 64 MB of system memory may be allocated to support graphics, depending on system memory size and other factors.

  • Page 71

    Ports and Connectors (continued) Internally accessible: Primary IDE channel Secondary IDE channel Floppy drive (optional) Video Video controller Audio Audio controller Network Network controller Controls and Lights Power control Front-panel power light Hard-drive access light Power DC power supply: Wattage Heat dissipation Voltage (see the Product Information Guide for important voltage setting information)

  • Page 72: Standard Settings

    Environmental Temperature: Operating Storage Relative humidity Maximum vibration: Operating Storage Maximum shock: Nonoperating (half-sine pulse) Nonoperating (faired-square wave) Altitude: Operating Storage Standard Settings The system setup program contains the standard settings for your computer. NOTICE: Unless you are an expert computer user, do not change the settings for this program. Certain changes might make your computer work incorrectly.

  • Page 73: Viewing Settings

    Viewing Settings Turn on (or restart) your computer. When the blue DELL™ logo appears, press <F2> immediately. If you wait too long and the operating system logo appears, continue to wait until you see the ® ® Microsoft Windows desktop. Then shut down your computer and try again.

  • Page 74: System Setup Program Screens, Boot Sequence

    If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft Windows desktop. Then shut down your computer (see page 18) and try again. The Boot Device Menu appears, listing all available boot devices. Each device has a number next to it.

  • Page 75: Clearing Forgotten Passwords

    Changing Boot Sequence for Future Boots Enter the system setup program (see page 72). Use the arrow keys to highlight the Boot Sequence menu option and press <Enter> to access the pop-up menu. NOTE: Write down your current boot sequence in case you want to restore it. Press the up- and down-arrow keys to move through the list of devices.

  • Page 76: Dell Technical Support Policy (u.s. Only)

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.

  • Page 77: Fcc Notices (u.s. Only), Class A, Class B

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.

  • Page 78: Fcc Identification Information, Contacting Dell

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

  • Page 79

    Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) For servers and storage...

  • Page 80

    Country (City) International Access Code Country Code City Code Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.com Country Code: 43 Home/Small Business Sales City Code: 1 Home/Small Business Fax Home/Small Business Customer Care Preferred Accounts/Corporate Customer Care Home/Small Business Technical Support...

  • Page 81

    Country (City) International Access Code Country Code City Code Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)

  • Page 82

    Country (City) International Access Code Country Code City Code China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Technical Support Fax Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™)

  • Page 83

    Country (City) International Access Code Country Code City Code Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.com Country Code: 420 Technical Support City Code: 2 Technical Support Fax Customer Care Customer Care Fax Switchboard Denmark (Copenhagen) Website: support.euro.dell.com...

  • Page 84

    Country (City) International Access Code Country Code City Code Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fin_support@dell.com Country Code: 358 E-mail Support (servers): Nordic_support@dell.com City Code: 9 Technical Support Technical Support Fax Relational Customer Care Home/Small Business Customer Care...

  • Page 85

    Country (City) International Access Code Country Code City Code Germany (Langen) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.com Country Code: 49 Technical Support City Code: 6103 Home/Small Business Customer Care Global Segment Customer Care Preferred Accounts Customer Care Large Accounts Customer Care...

  • Page 86

    Country (City) International Access Code Country Code City Code Guyana General Support Hong Kong Website: support.ap.dell.com International Access Code: 001 E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension™ and Inspiron™) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™)

  • Page 87

    Country (City) International Access Code Country Code City Code Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/it/it/emaildell/ Country Code: 39 Home and Small Business City Code: 02 Technical Support Customer Care Switchboard Corporate Technical Support Customer Care Switchboard...

  • Page 88

    Technical Support (Dimension™ and Inspiron™) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision™, OptiPlex™, and Latitude™) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...

  • Page 89

    Macao Technical Support Country Code: 853 Customer Service (Penang, Malaysia) Transaction Sales Malaysia (Penang) Technical Support (Dell Precision, OptiPlex, and Latitude) International Access Code: 00 Technical Support (Dimension and Inspiron) Country Code: 60 Technical Support (PowerEdge and PowerVault) City Code: 4...

  • Page 90

    Relational Sales Home/Small Business Sales Fax Relational Sales Fax Switchboard Switchboard Fax New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.com Country Code: 64 Technical Support (for desktop and portable computers) Technical Support (for servers and storage)

  • Page 91

    Country (City) International Access Code Country Code City Code Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care...

  • Page 92

    Technical Support (Optiplex, Latitude, and Precision) Country Code: 65 Technical Support (PowerEdge and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales South Africa (Johannesburg) Website: support.euro.dell.com International Access Code: E-mail: dell_za_support@dell.com 09/091 Gold Queue Country Code: 27 Technical Support City Code: 11...

  • Page 93

    International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 E-mail Support for OptiPlex: Swe_kats@dell.com E-mail Support for Servers: Nordic_server_support@dell.com Technical Support Relational Customer Care Home/Small Business Customer Care Employee Purchase Program (EPP) Support...

  • Page 94

    Trinidad/Tobago General Support Turks and Caicos Islands General Support U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct/PAD and general)

  • Page 95

    Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...

  • Page 96

    Appendix...

  • Page 97: Index

    17 how to, 16 copying DVDs general information, 16 helpful tips, 17 how to, 16 Dell contacting, 78 Dell support policy, 76 Dell Support Site, 10 diagnostic lights, 35 diagnostics lights, 35 display. See monitor Documentation, 9 finding, 9...

  • Page 98

    72 setup diagram, 9 shutting down your computer, 18 software Hyper-Threading, 17 problems, 25-26 support contacting Dell, 78 System Restore, 41-42 system setup program, 72 Troubleshooting Help and Support Center, 10 troubleshooting conflicts, 44 diagnostic lights, 35...

  • Page 99

    Troubleshooting (continued) Hardware Troubleshooter, 44 restore to previous state, 41-42 turning off your computer, 18 USB devices, booting to, 18 video problems, 33 voltage selection switch, 48 volume adjusting, 31 Windows XP Device Driver Rollback, 41 Hardware Troubleshooter, 44 Help and Support Center, 10 help, accessing, 10 Hyper-Threading, 17 Program Compatibility...

  • Page 100

    Index Index...

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