BT Diverse 2016 User Manual
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BT Diverse 2016 User Manual

BT Diverse 2016 User Manual

Digital cordless telephone answering machine
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Diverse 2016
Digital Cordless Telephone Answering Machine
User guide
This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.

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Summary of Contents for BT Diverse 2016

  • Page 1 Diverse 2016 Digital Cordless Telephone Answering Machine User guide This equipment is not designed for making emergency telephone calls when the power fails. Alternative arrangements should be made for access to emergency services.
  • Page 2 Check that your Diverse 2016 is complete. For your records Date of purchase: Place of purchase: Serial number: (on the underside of the telephone base station) Purchase price: For warranty purposes, proof of purchase is required, so please keep your receipt.

  • Page 3: At A Glance

    Used to end a call Intercom Enables internal communication and call transfer between Diverse handsets Recall For use with switchboards and BT Select Services Rechargeable battery compartment cover PQRS WXYZ Belt clip Memory speed dial Enables quick dialling of 10 numbers stored in the...
  • Page 4 At a glance ..........
  • Page 5 Indicates an outside On when handset call is being made. battery is charging. Antenna Volume Adjusts the loudspeaker volume. Recording Diverse 2016 indicator Lights up during the recording of incoming messages, memos and other functions. Volume – Mode Allows you to...

  • Page 6: Table Of Contents

    In this guide At a glance Introducing the Diverse 2016 Setting up Using your Diverse 2016 telephone Using your Diverse 2016 answering machine Remote access Remote access quick guide Additional features Using your Diverse 2016 with a Diverse Executive or...

  • Page 7: Introducing The Diverse 2016

    Introducing the Diverse 2016 Please read the instructions carefully before use and retain this guide for future reference. Building up a phone system You can use up to six handsets with each Diverse base station. Each handset can also be registered...

  • Page 8: Setting Up

    Setting up Follow these steps to get your Diverse 2016 ready for use. Warning For the handset use only approved nickel- cadmium (NiCad) rechargeable batteries. Never use other batteries or conventional alkaline batteries. They could lead to a short circuit or destroy the battery casing.

  • Page 9: Base Station

    1 Connect the power cable Plug the power cable into the power socket on the underside of your Diverse 2016. The power cable connector is coloured red. Please take care that the telephone cord and power cable plugs are connected to the correct socket as incorrect placement could damage the base station.
  • Page 10 If you do not have a modern phone socket, call fone 0800 Free and ask for a BT engineer to come and fit the correct socket. This is a chargeable service. WARNING It is recommended that the line cord is not connected until the handset is fully charged.

  • Page 11: Charge The Handset

    When the handset battery has been charged for 16 hours, the Diverse 2016 is ready to use. Battery performance After charging your Diverse 2016 for the first time, subsequent charging time for the handset batteries is approximately 4-5 hours. Batteries and case may become warm during charging.
  • Page 12 Diverse 2016. symbol may also f lash after a power failure. Provided the handset has been registered with the base,...

  • Page 13: Using Your Diverse

    Using your Diverse 2016 telephone ON/OFF and PROTECTED modes The handset can be operated in one of three different modes. Phone calls cannot be made and the handset does not respond to incoming calls. To switch on, press and hold •...

  • Page 14: Making And Receiving Calls

    This enables you to use systems such as home banking. The Diverse 2016 will return to pulse dialling on completion of the call. To end a call Press the •...

  • Page 15: Paging And Internal Calls

    Using your Diverse 2016 telephone To redial any of the last five numbers Press and release the • to display the last five phone numbers in turn. Each phone number can be up to 22 digits long. When the number you want to •...
  • Page 16 • to which you want to transfer the call. When the caller handset answers, you can talk without the external caller hearing. Using your Diverse 2016 telephone button. Display button. Display button or replace the button. Display . Your caller...

  • Page 17: Using The Memory To Store And Dial Numbers

    # buttons. You can also enter a ‘pause’ for instance if you wish to use your Diverse 2016 with a switchboard (see page 49, ‘Switchboard compatibility’). To store a number The handset must be ON.
  • Page 18 Press the • numbers are cleared. If you are experiencing problems, please call the Diverse Helpline on 08457 908070. Using your Diverse 2016 telephone button. buttons on the 8 – – – – 2 button. All stored...
  • Page 19 PIN - related functions. If you want to use remote access (i.e. call your Diverse 2016 from another phone to play back your messages) you will need to change the system code from 0000.

  • Page 20: Optional Settings

    Do not forget your system code or handset PIN. Special, expert help is required if you forget the system code. Please contact the Diverse 2016 Helpline on 08457 908070. Calls are charged at local rates. Using your Diverse 2016 telephone...
  • Page 21 Using your Diverse 2016 telephone To adjust the ringer volume in the handset There are six levels: 1 = low, 6 = high. Default setting is 6. Press the button • Press the button. Display shows • the volume level set. Ringer sounds a sample level.
  • Page 22 • Press the button to confirm • the new setting. Using your Diverse 2016 telephone To switch the ‘settings confirmation’ tone on and off You will hear a confirmation tone each time you successfully complete a setting. You can turn this sound on and off.
  • Page 23 Using your Diverse 2016 telephone Press to switch the tone OFF. • Press the button to confirm • the new setting. To switch the ‘range warning’ tone on and off If you are on a call as you reach the limit of your handset’s range, you...
  • Page 24 To reset your Diverse 2016 base station to the default settings The handset must be switched ON. Press the button. • Press the # button. • Press the button. • Enter the system code (default 0000). • Press the button.

  • Page 25: Call Barring

    Using your Diverse 2016 telephone Call barring Emergency Services 999 and 112 calls can still be made. From switchboards you can dial access code 9 followed by 999 or 112, button 999 or button 112. To bar and cancel an individual...
  • Page 26 To cancel your own ‘special numbers’ Press the button. • Press the button. • Press the button. • Press the button. • Enter the system code (default • 0000). Press the button. • My Emergency numbers are PQRS Using your Diverse 2016 telephone...

  • Page 27: Answering Machine

    A pre-recorded message is built into the Diverse 2016 as Message 1. This may be recorded over by yourself. Note Deleting your recorded message in announcement 1 will automatically reinstate the original default message.
  • Page 28 You are including a concluding • message press the on the base station immediately after recording your outgoing message. Using your Diverse 2016 answering machine You may leave silence for • approximately 4 seconds after recording your outgoing message. The voice prompts you...
  • Page 29 Using your Diverse 2016 answering machine To delete your first outgoing message (A1) Delete Mode Press the button until the • MODE voice says ‘Answer mode using Announcement 1’. Display shows Press the button. • MODE Press and hold the •...
  • Page 30 MODE Voice says ‘Mode”. Press and hold the • button until the outgoing message is deleted. Using your Diverse 2016 answering machine To record an advisory announcement (A ) Mode Press the • until the voice says ‘ A nswer Mode using Advisory Announcement’.
  • Page 31 Using your Diverse 2016 answering machine To play back your advisory announcement (A ) Play Mode Press the button until the • MODE voice says ‘ A nswer Mode using Advisory Announcement’. Press the button. Voice • MODE says ‘Mode’.
  • Page 32 (Announcement 1) or record your own outgoing message otherwise the answering machine will not answer calls or record incoming messages. Using your Diverse 2016 answering machine To set the day and time on the answering machine If there is a mains power failure, you will need to reset the correct day and time.
  • Page 33 Using your Diverse 2016 answering machine To switch the day and time announcement off or on Your Diverse 2016 will automatically announce the day and time after each message. This is the default setting. You can switch this setting off and back on again.
  • Page 34 The total recording time for messages and memos is 14 minutes. Recording memos You can leave memo messages on your Diverse 2016. You have the same time to record a memo as currently set for incoming messages. The default setting is 120 seconds.
  • Page 35 Diverse 2016 will automatically play it as the outgoing message to all new callers. If not, your Diverse 2016 will not answer the call. To play back new messages at the base station Play Press the button.

  • Page 36: Call Screening

    When the answering machine is button twice switched on, you can hear incoming calls and decide whether to answer them or let your Diverse 2016 take their message. If you decide to answer the call, the answering machine will stop when you pick up...
  • Page 37 Using your Diverse 2016 answering machine To hear incoming calls Make sure the speaker volume is set to an audible level. WXYZ Press the button. • Press the button. • Press the button. • Press the button. • Enter the code to switch the •...
  • Page 38 4 rings. This enables you to end your call before you are connected, saving you time and money. Using your Diverse 2016 answering machine To set a pause before each message play back Normally, your Diverse 2016 will play back messages continuously.

  • Page 39: Remote Access

    From another external Touchtone Dial your Diverse 2016 • phone number. When the Diverse 2016 takes • your call, enter the system code (this must be dif ferent from icon the default setting of 0000. See page 16 on how to change your system code).
  • Page 40 If you make a mistake entering the system code, you hear the voice announce, ‘Incorrect PIN’. You can try again. After three incorrect entries, the answering machine disconnects the call. Remote operation Once you have accessed the answering machine from a Diverse handset or another telephone, all the operating instructions are the same.
  • Page 41 Remote access To stop playback Press the button twice. • To mark a message as new Press the button twice during • playback. The playback skips to the end of the message and the voice announces, ‘Message is marked as new’. Press to cancel.
  • Page 42 To record a new outgoing message First select the operating mode by following the previous instructions entitled ‘ To change the operating mode’. PQRS Press the button. The voice • announces, ‘Recording’. Press the button. The voice • says, ‘Recording announcement’. After the beep, speak your message.
  • Page 43 Dial your number and let it ring. • After approximately 17 rings, your Diverse 2016 answering machine automatically answers. The Diverse 2016 will ask you for • the system code. You will have 3 attempts to • answer the correct system code.

  • Page 44: Remote Access Quick Guide

    Remote access quick guide From Diverse handset: Press the button. • Press the button. • Skip backwards Play back all messages Skip forwards Gives dial tone (Caller Display customers see seperate user guide for more information) Abort action (pause)/stop Recording Output announcement Answering machine on/off Operating mode...

  • Page 45: Additional Features

    Caller Display Caller Display lets you know who’s calling without lifting the handset. With BT’s Caller Display service, your Diverse base station receives caller information which is transmitted over the BT network. This includes the date and time the call is received, and in most cases, the caller’s phone number.

  • Page 46: Call Timer

    For information, call: Free 150 for residential customers. Free 152 for business customers. If you are connected to a network other than BT, you will first have to subscribe to that network’s Caller Display service. Call your network provider for more information.
  • Page 47 Additional features To set which handset will receive ring priority Once you have set your Diverse 2016 to ring priority, you can select the handset you want to ring first. Press the button. • Press the # button. • Press the button.
  • Page 48 To clear and reinstate handsets for collective ringing The default setting is for all handsets to be set for collective ringing. Press the button. • Press the # button. • Press the button. • Enter the system code • (default 0000). Press the button.

  • Page 49: Using Your Diverse

    Using your Diverse 2016 with a Diverse Executive Handset or Diverse Pocket Handset Your Diverse 2016 comes complete with a Diverse Handset. If you wish, you can use a Diverse 2000 Executive Handset or a Diverse Pocket Handset with the 2016 Base Station.

  • Page 50: With A Diverse Executive Or Pocket Handset

    Speed dialling. Storing numbers in the memory. To bar all calls from your Executive/Pocket Handset. Using your Diverse 2016 with a Diverse Executive or Pocket Handset To use the following instructions found in this user guide you will need to refer to the chart on page 48.
  • Page 51 Using your Diverse 2016 with a Diverse Executive or Pocket Handset DIVERSE 2000 HANDSET (ADDITIONAL) Where the instruction begins; Press the button. • Press the button. • Press the button. • Press the button. • Where the instruction ends; Press the button to •...

  • Page 52: Switchboard Compatibility

    Switchboard compatibility Your Diverse 2016 can be connected to all compatible switchboards. For a list of suitable switchboards, phone Diverse Helpline on or BT on 08457 908070 Entering external access codes for older switchboards. When you use your telephone on a...
  • Page 53 Switchboard compatibility To re-set to TONE dialling Press the button then the • # button. Press the button. • Enter the current system code • (default 0000). Press the button. • Press the buttons • 0, 3, 7 Press the button to set tone •...
  • Page 54 • You may find it useful to enter 144 (for BT Chargecard access) as one of the access codes, together with an access pause of six seconds – see ‘Setting the access pause’ below.
  • Page 55 Handset with the base station Up to six handsets can be registered and operated from the Diverse 2016 base station. The system allows you to make internal intercom calls between two handsets while a third is making an external call.
  • Page 56 Please Note Diverse 1000 Handsets will not work on the Diverse 2016 base. To remove a handset registered at the base station These steps can be taken from any registered handset.

  • Page 57: Base Stations

    Diverse 2000 Handsets are only compatible with the Diverse 2000 Charger. Additional Handsets may be used with up to four Diverse 2016 and/or Diverse 2010 base stations. The Diverse Executive and Pocket handsets may be used with up to six Diverse 2016 and/or Diverse 2010 base stations.
  • Page 58 Diverse base station and up to four base stations with your Diverse handset to build up a comprehensive and easy-to-use cordless telephone system. The handset supplied with the base station is already registered as handset 1. The handset you wish to register...
  • Page 59 Operating with additional base stations To set/clear the display of the base station number on a handset The default setting is to display the number. This is useful if your handset is connected to more than one base station. PQRS Press the button.
  • Page 60 To set your handset for manual base selection You can change automatic registration at a base station to manual registration. So if you are in an area where the ranges of two base stations overlap, you can specify which base station (and which outgoing line) you prefer to use.

  • Page 61: Maintenance

    Never use a dry cloth as this may cause a static shock. Service Within the guarantee period If you experience a problem with your Diverse 2016 base station or handset, you should contact the Diverse 2016 Helpline on . Calls are charged at local 908070 call rates.

  • Page 62: Help

    112 which is valid in any country that is a member of the European Community. If your Diverse 2016 is connected to a switchboard, you may have to dial an access number before 999 to contact the emergency services. Some switchboards cannot dial out during a power failure.

  • Page 63: Solving Problems

    Diverse Helpline 08457 908070 and your local BT shop. BT accepts no responsibility for damage caused to your Diverse 2016 handset by the use of non-NiCad batteries. Solving problems If you are having difficulties using your Diverse 2016, please check the following simple solutions.
  • Page 64 18. Check that the telephone is plugged into the phone socket. Is the Diverse 2016 set up for ring priority at another handset? See page 43. Set the Diverse 2016 for collective ringing. Cannot get through, even though...

  • Page 65: Technical Information

    (REN), which is used to calculate the number of items that may be connected to any one telephone line. The Diverse 2016 with up to 6 handsets has a REN of 1. Any other instrument provided by BT may be assumed to have a REN of 1 unless stated otherwise.

  • Page 66: Technical Specification

    Technical specification Standard Number of channels Radio frequency range Duplex method Channel grid Bit rate Modulation Voice coding Transmitted power Range Important note: The range can be greatly reduced where conditions are not ideal (ie in certain buildings near bodies of water etc). Power supply Power consumption base station Operating time of handset...

  • Page 67: Index

    Index Additional handsets Adjusting number of rings Advisory announcement Access code/pause Answering machine At a glance Automatic base selection Base stations (additional) Batteries Charging Installing Low warning Replacing Belt clip Call barring Caller display Call screening Call timer Collective ringing Day and time Delete outgoing announcement Delete messages...
  • Page 68 Protected keypad Quick guide (remote access) Receiving calls Record announcement Recording memos Reset Register handset Redial Remote access Remove registered handset Returning Diverse 2016 Ring priority Save messages Secrecy Service Setting up Skip forwards and backwards Switchboard/PBX’s System code Technical information...
  • Page 69 Offices in Europe, North America, Japan and Asia Pacific. The telecommunications services described in this publication are subject to availability and may be modified from time to time. Services and equipment are provided subject to British Telecommunications plc’s respective standard conditions of contract. Nothing in this publication forms any part of any contract.

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