If you...
Want to choose a priority
(precedence) level for an outgoing
call
Want to make a priority
(precedence) call
Hear a special ring (faster than
usual) or special call waiting tone
Want to view priority level of a
call
Want to accept a higher-priority
call
Hear a continuous tone
interrupting your call
Tips
• When you make or receive an MLPP-enabled call, you will hear special ring tones and call-waiting
tones that differ from the standard tones.
• If you enter an invalid MLPP access number, a verbal announcement will alert you of the error.
• An MLPP-enabled call retains its priority and preemptive status when you:
Put the call on hold
–
Transfer the call
–
Add the call to a three-way conference
–
Answer the call using PickUp
–
• MLPP overrides the Do Not Disturb feature.
66
Then...
Contact your system administrator for a list of corresponding
precedence numbers for calls.
Enter the MLPP access number (provided by your system
administrator) followed by the phone number.
You are receiving a priority (precedence) call. An MLPP icon on
your phone screen indicates the priority level of the call.
Look for an MLPP icon on your phone screen:
Priority Call
Medium priority (immediate) call
High priority (flash) call
Highest priority (flash override) or Executive Override call
Higher priority calls are displayed at the top of your call list. If
you do not see an MLPP icon, the priority level of the call is
normal (routine).
Answer the call as usual. If necessary, end an active call first.
You or the other party are receiving a call that must preempt the
current call. Disconnect immediately to allow the higher priority
call to ring through.