Troubleshooting Your Phone; General Troubleshooting - Cisco 7925G-EX User Manual

Cisco unified wireless ip phone
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Troubleshooting Your Phone

This section provides troubleshooting information for your wireless IP phone.

General Troubleshooting

This section provides information to help you troubleshoot general problems with your phone. For
more information, see your system administrator.
Symptom
You cannot complete a
call
The main screen is not
active
The Settings menu is
unresponsive
Join fails
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G User Guide
Explanation
One or more of the following factors might apply:
• Your phone is out of the wireless network access point service area.
Note
When roaming with your phone, a green blinking light indicates that
the phone is still within the wireless service coverage area.
• You must log in to the Extension Mobility service.
• You must enter a client matter code or forced authorization code after
you dial a number.
• Your phone has time-of-day restrictions that prevent you from using
some features during certain hours of the day.
One of these messages appears on the status line:
• Network busy—Not enough available bandwidth exists in wireless
network to complete this call. Try again later.
• Leaving service area—Phone is out of range of its associated access
point and wireless network.
• Locating network services—Phone is searching for a wireless network
access point.
• Authentication failed—Authentication server did not accept the
security credentials.
• Configuring IP—Phone is waiting for DHCP to assign an IP address.
Your system administrator might have disabled access to the Settings menu
on your phone.
Join requires multiple selected calls. Be sure that you have selected at least
one call in addition to the active call, which is selected automatically. Join
also requires the selected calls to be on the same line. If necessary, transfer
calls to one line before joining them.
Troubleshooting Your Phone
109

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